Tyler
Booked a 5 night stay through Expedia. Plans changed, so I called the hotel a week ahead to say I’d arrive a day late. They said no problem, they’d check me in when I got there.
On arrival, they couldn’t find my reservation. After standing there silently for ten minutes, I got a room key. Once we settled in, another guest walked in, he’d been assigned the same room. A few minutes later, someone knocked asking my last name, promising we wouldn’t be disturbed again.
45 minutes later, kids already asleep, the phone rings. Nobody there. It rings again, front desk asking for payment I’d already made. Next day I called Expedia myself. They said they’d sort it out, and later sent an email confirming everything was resolved. That night, 8:30, kids asleep again, the phone rings. Nyla at the front desk, asking for payment again. I showed her the email. She refused to look at it. While I was talking calmly, a male employee got in my face, yelling and threatening me. Another employee had to tell him to stop. The hotel then claimed I’d never booked through Expedia at all.
I called Expedia again. After an hour trying to resolve it with the hotel, they told me the hotel would keep bothering us and moved us to a different hotel for the rest of the trip.
Never seen this level of managerial incompetence and unprofessional, threatening behavior from staff.
On top of that, breakfast is low quality, rubbery eggs, mystery meat. Pool is way too hot, rooms are cramped.
Do not stay here.
On arrival, they couldn’t find my reservation. After standing there silently for ten minutes, I got a room key. Once we settled in, another guest walked in, he’d been assigned the same room. A few minutes later, someone knocked asking my last name, promising we wouldn’t be disturbed again.
45 minutes later, kids already asleep, the phone rings. Nobody there. It rings again, front desk asking for payment I’d already made. Next day I called Expedia myself. They said they’d sort it out, and later sent an email confirming everything was resolved. That night, 8:30, kids asleep again, the phone rings. Nyla at the front desk, asking for payment again. I showed her the email. She refused to look at it. While I was talking calmly, a male employee got in my face, yelling and threatening me. Another employee had to tell him to stop. The hotel then claimed I’d never booked through Expedia at all.
I called Expedia again. After an hour trying to resolve it with the hotel, they told me the hotel would keep bothering us and moved us to a different hotel for the rest of the trip.
Never seen this level of managerial incompetence and unprofessional, threatening behavior from staff.
On top of that, breakfast is low quality, rubbery eggs, mystery meat. Pool is way too hot, rooms are cramped.
Do not stay here.
