Name: Neptune Oceanfront Rentals
Address: 2012 North Surf, 2012, Hollywood, 33019, US

2/10

Poor

23 Jun 2026

Lisa

This was a terrible experience. Parking was a hassle. Only a few parking spots behind the hotel and it's first come first serve. If you don't find a spot, you have to drive around and find a spot in front of other hotels. Pools were disgusting, cloudy, and completely packed. Neptune pool was closed the next day making the other pools even more crouded. Room was ok but not as pictured. Very old, barley clean, musty and very small. Ended up leaving early becasue we couldn't imagine staying another minute.
Check in was was extremely long but the gentleman working was very nice.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Oscar

Was a nightmare couldn’t check in I left to another hotel there was a long line to check in only one person please don’t ever think stay there very bad not worth it

Partner

10/10

Exceptional

13 Jun 2026

Christopher

!

10/10

Exceptional

10 Jun 2026

Yessica

Excelente view for the beach

Family_with_children

8/10

Excellent

07 Jun 2026

Lorraine Dawn

Check in takes a long time.

Partner

2/10

Poor

03 May 2026

Maria

I traveled with my 5-yea old. While in the room, 2 men open the door and argued that it was their room.

I Went to the office I requested a refund and a woman by the name Karen who assigned the rooms blamed Expedia. This not to mention parking charges not disclosed and not able to find one.

We immediately left. Very NEGLIGENT SCARY. experience. Those men could have open the room door in the middle of the night.

Family_with_children

10/10

Exceptional

02 May 2026

Jean

Clean place

Self

10/10

Exceptional

02 May 2026

Jean

Very clean place.

Self

4/10

Poor

28 Apr 2026

Kathryn

Floors were dirty with a lot of grit; had to wear shoes in room. Air conditioner noisey. Loud bass music outside our window at night, horrible! No hot water for shower. No pool at the Neptune but other HBH vacation rentals had them you could use. View outside door of beach is beautiful. Would not recommend or stay there again.

Friends

2/10

Poor

19 Apr 2026

Dennis

We rented the penthouse but when we went to check in a block away under the sun the penthouse was rented to someone else. They offered 2 rooms so we walked again under the sun and the rooms weren’t opening, so we walked back again 2 more times until finally maintenance opened but one room was flooded with water so we walked back again, they gave us another room but the key didn’t work again, so we walked back again and one room was dirty full of trash so we walked back again until finally we got 2 rooms but separate from each other. After buying a lot of groceries the stove didn’t work. The poor lady at the very long check in line was trying but she was completely overwhelmed and alone checking in a very long line with several guests coming back and complaining their keys weren’t working or something was dirty or broken.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Manuel

Everything good!

Partner

10/10

Exceptional

12 Apr 2026

Ernesto

On

2/10

Poor

09 Apr 2026

GREGORY

Total misrepresentation of property on your website

Partner

2/10

Poor

05 Apr 2026

Jose

Poor staff, what is in the pictures is NOT what it is..run down place. They still owe me 56.00 as i got there and cancel the reservation.

10/10

Exceptional

31 Mar 2026

Amber

Awesome cleaning ladies for inside the room !

Family

2/10

Poor

21 Mar 2026

Trevor

Plenty of tourist type of shops at tourist prices

8/10

Excellent

19 Mar 2026

Deborah

Right on the boardwalk. Older place, run down a bit. A larger block of these hotels are run from the same office (Hollywood Beach hotels) which is off site and very chaotic. Properties really need better care.

Friends

10/10

Exceptional

16 Mar 2026

Paula

Located right on the broadwalk. The ocean is right there. Door 2415 with a star was our room on the second floor. We could see the ocean from both our windows! The windows needed to be washed, but everything else was great!

Friends

8/10

Excellent

15 Mar 2026

Michael

It’s not the Ritz but it is on the beach. Factor in the $50 cleaning fee and $

2/10

Poor

09 Mar 2026

Morgan

Customer beware. Do not rent here; they practice deceptive marketing techniques that they are 100% aware of (per my conversation with the front desk). I checked in thinking I had an oceanfront room with multiple windows (per the photos/description on Expedia). When I walked into the room, I immediately turned around and went back to the front desk. The room had mold, wood was rotting on kitchen, no rack in oven, towel was stained, bed was dirty, and the list goes on. When I arrived back there was another customer getting rooms changed due to his room being unclean. I explained everything about the room and she said, “no refunds.” I checked out of the hotel immediately and got another room. When I said my room wasn’t as described she said, “our marketing team is aware and has tried calling Expedia.” Then when I mentioned the room wasn’t even oceanfront she said “the hotel is oceanfront.” Then the next day we drove past the Neptune on our bikes and there are pigeons nesting in the roof (hello histoplasmosis).Do not stay at any Hollywood Hotel locations.

6/10

Pleasant

03 Mar 2026

William

The room had a bedroom with a window overlooking the beach/ocean. The bed was harder than i prefer. The shower pressure was ok. This definitely is more motel feel. Very noisy from cars driving by or people walking on street outside the other window. Location is good. Right on the broadwalk and close to restaurants, shops and the Margaritaville band shell. Staff are not great. Took 1.5 hours to check in and get moved to the correct room after being assigned the wrong room type. Long line up at 4pm. We arrived at 11am after a cruise and were told check in was not til 4pm. Then the rush of 4pm check. Won't stay here ever again.

Partner

2/10

Poor

02 Mar 2026

Tammy

The place was so gross. We didn’t even want to unpack once we entered the room. There was black mold around the door (inside). They don’t even provide hand soap! We walked around the area of the buildings and decided we didn’t feel safe/comfortable staying there. Traumatizing experience. Immediately checked out and found another place to stay.

4/10

Poor

28 Feb 2026

Mikhail

Room was very old and outdated. It seems like they never fixed anything there. The doors to closets were broken.
There are two things that were good - location, it's right on the Broadwalk and the beach, and friendly stuff at the counter and cleaning crew

Family_with_children

10/10

Exceptional

27 Feb 2026

Melissa

Room was great. Location was exactly what we wanted.

4/10

Poor

23 Feb 2026

Katherine

We paid for the family double room. Description says it has a separate bedroom, separate living area, kitchen with island and oven. Our room was one room with two beds and a kitchenette.. no oven.. no island.. no separate rooms…. Very disappointed in this.
Also the cleaning staff was horrible. Everyday they would bring me 3 towels (we had 4 people in the room) I asked for an extra towel and it was never brought. We came with another family of 4 and they received 4 towels every day. I don’t get it. Called down to office and asked for toilet paper… they never brought it. Also they did a terrible job sweeping the floors. Sand everywhere even after them “cleaning”. Only positive was how close to the beach it is. Overall experience was meh. Wouldn’t stay here again and wouldn’t recommend to anyone.

Family_with_children

10/10

Exceptional

21 Feb 2026

Zachary

I love the view and how close it was too the beach also the nice picknick areas in the middle

Friends

2/10

Poor

20 Feb 2026

Jacques

First time I get to a place and you have to get your own cutlery and crockery
On check in nobody even bothered to tell us that we need to have crockery not did they offer
Tiles in apartment is cracked. You can actually cut yourself. Dishwasher is not working. Stove was not working either. Although they came to fix afterwards. Total waste of money!!! Excessive cleaning fees! No fee parking!!! Milking you for everything. I stayed down the Road for $30 more and no extra fees with parking included!!! Staff is not friendly either! Typical.

4/10

Poor

16 Feb 2026

Ken

The experience started out with a rude welcome at the front/office. We had just arrived after traveling from Denver to Miami. I needed to confirm that this was the check-in point for our room, several different lodging room entities seem to be managed from the same office. The man behind the counter said we were at the right place for check-in but the room was not ready and we would have to come back at 4pm to do so. Completely understand the rule however the response was delivered in a non welcoming way and seemed we were interrupting their day. My wife needed to use the restroom so I asked if there was one available he said ya up there. My wife went in to find the restroom was marked out of order?? So we left to find a restroom within walking distance. One was found. 2 of a mile away. We spent the afternoon getting familiar with the area and having lunch before returning at 4pm for check-in. Different people there then but just the same type of welcome as the first. We went to our room finding the place in need of much work and the windows were very dirty and the blinds wouldn't retract out of way. The kitchen had no utensils making it useless the refrigerator worked. But the windows didn't open they were broken so they had been siliconed shut. Then the shower water had to run for 20 minutes before getting somewhat warm not sure where the waterheater was located. Following morning I went down early to get something to eat and drink from their store for we need to talk to

Leisure Partner

10/10

Exceptional

15 Feb 2026

Kaela

Beautiful Hotel!!! Celebrated my Anniversary here and was pleased with the views, breakfast, restaurants, and events on the strip.

Partner

2/10

Poor

12 Feb 2026

Mcdonald Baldwin

Rooms to small and ill equipped. Staff can be terrible depending on who is working

Leisure Family

8/10

Excellent

07 Feb 2026

stacy

It would’ve been nice to have some silverware and not have to go and ask for it at the lobby down the street. Bathrooms are very small.. The towels were very nice though.

Partner

10/10

Exceptional

06 Feb 2026

David Paul

Always a good value and amazing location

Leisure Family

2/10

Poor

26 Jan 2026

Andre

I’ve stayed at this hotel before. But this time everything was different. Bathroom Sink didn’t drain. I paid for parking twice. The room was supposed to face the beach. This maybe the last time I stay @ this hotel.

Leisure Self

8/10

Excellent

21 Jan 2026

Brittany

Clean, simple, basic, ocean view

Leisure Family

4/10

Poor

20 Jan 2026

Brian

After paying in advance for my trip on Expedia, I was charged $50 per day resort fee and told it was for cleaning. The cleaning consisted basically of dropping off new towels everyday. The stove was not functional, drawers in the kitchen were broke, the room appeared overall to be clean. The housekeeping personnel were pleasant. It was very disappointing to have over $200 added to my stay as soon as we arrived. The woman explaining the charge was very unpleasant and vague as to what $50 per day was for as resort charges. Just told me it was probably listed as an additional expense on Expedia and I should have read it. Would not rent from this property group again. The area was pleasant and safe though, so I would rent nearby hotels.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Osvaldo

Omg I had the best time for my 24 birthday got accommodated to a apartment when all the suites were taken with out hesitation I was able to grill meat in the back there isn’t a ice station but they do sell. Best spot so many nice add ons like there being 5 different pools bike rentals come at a discounted price I’m from miami and seeing the prices plus all the extras was really welcoming. I was no more than a 2 min walk into the ocean sunsets there unbelievable also had seen old pictures and got freaked out but no everything has been renovated so nice

Leisure Friends

10/10

Exceptional

05 Jan 2026

Greg

Great staffs

Leisure Partner

2/10

Poor

03 Jan 2026

BOB

While the advertising said breakfast was included, they did not offer it. It was not included and if it was supposed to be they didn't tell you about it. This place was horrible. It's run down. Not maintained well. Not terribly clean and poor service. I would never stay there again.

Partner

8/10

Excellent

03 Jan 2026

Dennis

Room was just ok. View was amazing. Location on Hollywood beach is great. Staff was friendly. There are no amenities. This isn't a posh hotel chain. If you set expectations accordingly you will enjoy your stay.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Tatyana

The cafeteria needs some improvements
It was a challenge to toast bread (one of toaster didn’t work) and the biggest challenge was to find the spot to sit.

Leisure Family

4/10

Poor

31 Dec 2025

melissa

The room was old and not well maintained , did not meet the expectations from website pictures . Hotel address online is for the complex and not the front office for checkin -which was 2 blocks away and we had no way of knowing this until our uber dropped us off . The phone numbers listed on the building was for a maintenance company that no longer took care of the Neptune but were able to get us the correct phone number for the front desk . Website also listed room service , we called to request and the front desk told us “DoorDash is cheaper “. Website listed that we could request a late checkout , did not list the stipulation that that wasn’t an option “this time of year “ which we found out after being told to call in the morning and after the young man at the front desk told us no problem we just needed to pay the addition fee but when my husband got there we were told no but they were willing to hold our bags since we still had 8hrs until our flight home .

Leisure Partner

2/10

Poor

31 Dec 2025

Ed

check in - standing in line for 45 minutes was not acceptable the group represents many properties in area. all property check in time is 4 pm the line was long and movement was very slow. when paying $300.00 plus for a one night rental I am accustomed to better customer service.

Leisure Self

2/10

Poor

31 Dec 2025

Mina

This is a very dirty, filthy hotel, staff is awful, you can smell mold as soon as you walk in the room, no hot water and when calling front desk, no help and pretty much said deal with it until management comes in the morning, the most disappointing experience ever.

Leisure Family

10/10

Exceptional

29 Dec 2025

Taylor

Staff was great! Room was clean! Perfect location!

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

SEUNG WOOK

..

Leisure Family

2/10

Poor

24 Dec 2025

Barbara

We couldnt even stay the night there. No hot water and toilet broken

Leisure Family

8/10

Excellent

08 Dec 2025

Airy

Got there late because I missed my flight due to things that were out of my control. Got there at 445 AM and was told I couldn’t check in till 6AM because the system needed updating and I didnt call to let them know I’d be late. Other than that it was a great location, room was decent but very clean and the staff was friendly. It’s in an ideal location.

Leisure Self

10/10

Exceptional

07 Dec 2025

Jane

o

Self

8/10

Excellent

27 Nov 2025

Andre R

Staff was the best

Business_and_leisure Self

10/10

Exceptional

13 Nov 2025

Meghan

Direct on the broadwalk and beach, at the quieter end of the broadwalk but close to most things. The room was decent, the bed and pillows were very good. The staff is ok, but not overly friendly. Liked this group of hotels well enough to stay twice in 2 different buildings. The price was great. Would definitely stay again.

Business_and_leisure Partner

2/10

Poor

27 Oct 2025

Elaina

Terrible Experience – Felt Unsafe and Unsanitary
I would not recommend this place to anyone. The room reeked of bleach, which barely covered the strong smell of mold. The combination of bleach and mold actually made our eyes swell up and made us feel sick.

There was what looked like a bullet hole in one of the cabinets, which was incredibly unsettling. To make matters worse, the door was not locked when we got to our room, which was extremely unsettling since the room is right off a public beach—the key cards didn’t work at all, and the only way to secure the room was with a deadbolt and chain from the inside.

After reviewing the room, we promptly turned in our keys and booked another hotel. We were told that nothing was refundable, which was extremely disappointing given the condition of the room.

Given the overall filth and smell, I would not trust any food made in this establishment. The entire experience reminded me of something straight out of Bates Motel. Oddly enough, it’s located close to a very nice area, which makes the contrast even more surprising.
Save yourself the trouble and stay somewhere else.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Dora

It was great , peaceful , nice beach view …

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Robert

Really enjoyed my stay here. My room was only steps from the boardwalk, with all the dining and shopping you could want, and --magnificent-- views of the Atlantic. Coconut palms on the grounds and a very decent breakfast, lots of good parking options. They were very fast to refund my deposit, was a trouble-free experience. Would absolutely stay there again and recommend it to others!

Business_and_leisure Self

8/10

Excellent

06 Oct 2025

Karen

Access to the beach was great. Good place for an overnight.

Leisure Family

6/10

Pleasant

03 Oct 2025

Adalberto

It’s on the beach . Great to walk on boulevard.

Leisure Family

10/10

Exceptional

28 Sep 2025

Helem

Awesome

8/10

Excellent

28 Sep 2025

David

Nice beach views rooms not bad very clean staff made sure you had clean linen every day. Property well taken care. Pool very good. Only negative pay to park.

Business_and_leisure Family

10/10

Exceptional

23 Sep 2025

Ethelyn

Area. Customer service needs to train more of their employee with the check in process.. needs to trained more on the system they use or just 2 slow . But overall it’s excellent. Be back.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Oscar

It was very close to the

10/10

Exceptional

14 Sep 2025

TAMARA

Very good place

Leisure Partner

10/10

Exceptional

10 Sep 2025

Yaima

Very good

Leisure Family_with_children

8/10

Excellent

02 Sep 2025

Genoveva

Nice

Business_and_leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Duckens

The property is sitting right on the beach, which I like very much.

Business Family

10/10

Exceptional

13 Aug 2025

OLENA

.

10/10

Exceptional

08 Aug 2025

Diana

Nice hotel in front of the beach with ample space for small family reunions.

Leisure Family

10/10

Exceptional

04 Aug 2025

Michelle

Loved it! Cannot wait to come back. Such a beautiful place with great hospitality.

Leisure Family

2/10

Poor

02 Aug 2025

Nicole

Horrible experience in every sense. There was even mosquitos inside the room.

Partner

6/10

Pleasant

27 Jul 2025

Jose

Room for improvement....

We experienced long waiting lines, deteriorated bed that was overdue for replacement, roach in room, and dirty bedroom floors.

We didn't sleep well, and they did replace the bed on day 2 of our stay.

Parking was a little bit of odd situation, with available parking being chaotic or hard to find.

Partner

6/10

Pleasant

27 Jul 2025

John

Great view!

It's not the Hilton, but there are ALOT worse hotels. The bed was super comfy, the bathroom was clean and to wake up with the sun glistening off the ocean right in front of us amazing! The building is older and parking is a but inconvenient but if you are here to be right on the boardwalk and ocean this is a great place!

Partner

4/10

Poor

06 Jul 2025

Fernando

I’ve been going to the Neptune for over 30 years and I will not return again. Would still like to know what the extra $334 was charged to our account upon arrival. I will list the things that really bothered us. Stove did not work. No racks in the oven. Had to ask for just basic dishware to come from the office. Waited for two hours and nobody showed up with it so I had to go pick it up. Half the electrical outlets did not work . No room in the bathroom plus no shelving to put up any toiletries. We had to live basically out of our suitcases. The cleaning staff and the front office personnel were all very nice, but the ownership has decided to go on the cheap so we will not be returning.

Leisure Family

2/10

Poor

02 Jul 2025

LUCY

Nothing like it’s described on the website.

2/10

Poor

25 Jun 2025

mylaura

Non ADA Compliance Hotel

Unfortunately, I am not able to tell you anything about this hotel because I was not able to access my room because this hotel is not ADA accessible. You have to step up and down to get into the property to get to the rooms and even though I sent an email to the hotel in advance and a message through hotels.com making sure that this hotel was ADA accessible I still showed up and was turned away. They relocated me to one of their other hotels that they own, which was not beach front and the cost difference was approximately $180 for the week and when I brought this to the managers attention, he told me it was not their fault. They had a room ready for me. it’s my fault because I couldn’t get inside. I’ve never in my life have experienced such ADA accessible discrimination in my life. I didn’t even have words to say back to him because the fact that he could say those words out of his mouth just tells me the level of ignorance I was dealing with and being disabled and traveling alone. I just didn’t have it in me Very very sad. I emailed a letter to the owner that I found online and I have not heard back yet I’m hoping for the best and I’m hoping that they can advertise this hotel as non-ADA accessible so others don’t have to experience this as I did.

Self

2/10

Poor

25 Jun 2025

Pedro

Love location great views, but they charge 50$ extra every day for cleaning the room,they said until you get thereand had signs in room cleaning every trees three days .thats completely out ,too much.

Leisure Partner

2/10

Poor

24 Jun 2025

Samuel

Dirty, Stinky, Loud. The kitchenette smelled like rancid oil. There was trash in the trashcan in our room. The floor felt greasy and sandy. The breakfast was TERRIBLE- thick gray coffee and margarine and breads. No meat. only hard boiled eggs. LOUD neighborhood. BAD Ac (loud machine that never gets things real cold).

Leisure Partner

2/10

Poor

23 Jun 2025

Madelynn

I’ve called serveral times to complain the first room was not where I rented it was at a different location the ac did not work the second room the power went out I want a refund
This was supposed to be a vacation that turned into a stressful weekend

4/10

Poor

23 Jun 2025

Linda

Location is great. Hotel is very outdated and needs lot of upgrades

Leisure Friends

2/10

Poor

15 Jun 2025

Justin

Stove didn’t work. Microwave didn’t work. Toaster didn’t work. Tv stayed froze more than it played.

Leisure

6/10

Pleasant

09 Jun 2025

LACIE

location was perfect.
breakfast was a bust.

6/10

Pleasant

08 Jun 2025

Stevphanie

The location to the beach is wonderful.

Leisure Family_with_children

8/10

Excellent

06 Jun 2025

Kasie

We loved how convenient it was to walk the boardwalk or the ocean. The ocean front view was excellent.

A few nice to haves:
Each room had a coffee pot but no filters or coffee. When asked about it, it was brushed off. They also didn’t have some of your basics most condos would such as apart towels. We weren’t there to watch tv by any means but when we wanted to in the evening the wifi connection wasn’t great therefore we didn’t watch tv at all. There wasn’t a good place in the bedroom to charge our devices. Our friends stayed in another room and did have a small area on each side of the bed, and their tv had good signal. Our room had central air, however the room our friends stayed in had two window units. They advertised 5 pools, two of which had swim up bars. It wasn't clear as to where those were and how to use/get to them. The free breakfast in the morning was basically toast or a bagel, cereal, and some fruit. All in all, the rooms were clean and well maintained.

Leisure Friends

10/10

Exceptional

06 Jun 2025

Kallie

Wonderful location staff is great

4/10

Poor

04 Jun 2025

Craig

The Junior Apartment we booked looked nothing like the room we were placed in other than it being oceanfront and designed similar in structure. The room was old, outdated, has plaster covering holes, some windows didn't have coverings (we were promised them the 2nd day and they never came), the floor was seriously dirty. Signs of water damage, 2 old loud window air conditioners and the first weekend there was excessive noise past 1:30am! We paid a premium thinking we were getting a nice nice, but instead got an outdated, rundown room. Shame on them for the false advertisement!!!

6/10

Pleasant

01 Jun 2025

Lissette

what I did not like its the atmosphere and the oldness of the place

Leisure Partner

4/10

Poor

30 May 2025

Mario

Desayuno pésimo, pagué vista parcial al mar y tenía que salir para ver el océano, no tiene parking, la atención de las morenas en from desk y desayunos no es muy amable. Muy caro para lo que es el hotel… más nunca no lo recomiendo

Leisure Friends

10/10

Exceptional

06 May 2025

Tina

Excellent location! It was literally right next to the Broadwalk and the beach. The room itself was very clean and modern.

Leisure Partner

10/10

Exceptional

02 May 2025

Tina

I had a great time with great price.

Leisure Friends

6/10

Pleasant

30 Apr 2025

Sharon

The two female front desk staff were not very friendly and stood behind two giant computer screens so you didn’t even see their face when they spoke to you. The manager later in the day was very nice and was much more helpful.
The location is incredible, the view from my room was amazing but the room itself is extremely outdated. If you are looking for a great beach location this is your spot, just keep looking out the window.

Leisure Family

2/10

Poor

30 Apr 2025

Ana

D

2/10

Poor

28 Apr 2025

kylie

This is the worst “hotel” i’ve ever stayed at in my entire life. It is so disgusting i left one day in and they refuse refunds. DO NOT STAY HERE!

Leisure Family

8/10

Excellent

28 Apr 2025

Tracy

Nice long weekend with my husband. Overall great time. Floors can use some more attention

Partner

6/10

Pleasant

25 Apr 2025

Nicole

O

2/10

Poor

19 Apr 2025

Roberta

Only thing good was location on the beach.

Leisure Family

2/10

Poor

13 Apr 2025

Robert

This place is ran by some of the rudest people you’ll ever come across in the hospitality business.

My family of 7 arrived here after a long day of traveling at around 2:30am. When I went to the front desk i immediately knew it wasn’t going
To be good based on the facial expressions the gentleman was making when I told him I had two rooms reserved.

Long story short, don’t rent their penthouse suite that they describe on their site as “apartment style with two bathrooms and sleeps 7”. When we got to the room, which I paid double the amount of the other room I had which had 2 full beds, we were surprised to find the room had one very small bathroom, and only 2 FULL BEDS! Upset, I hurried back down to the office because he said he closed at 3am, only to get to the bottom of the steps and step in a homeless persons crap! That really set me off.

When I get down there, obviously feeling lied to, I told him we need switched into another room so we can go to bed, and he proceeds to tell me I had to wait till 9am when the manager got there. He wouldn’t do anything for me. Needless to say, we left there, I filed a dispute with this place and we stayed at Margaritaville for 4 times the amount of money, but had the best vacation we ever have had. Stay away from this place at all costs!

Leisure Family_with_children

2/10

Poor

06 Apr 2025

Rebecca

Only good thing it was by the beach

Business_and_leisure Family_with_children

4/10

Poor

05 Apr 2025

LEIGH

Pictures do not match the rooms. Very dated, dirty, windows cracked/broken non-operable. Couldn’t find breakfast and no one knew what I was talking about. Waited hours for new towels

Leisure Family

10/10

Exceptional

04 Apr 2025

Philip

Perfectly located on the beach!

Great room right on the beach!! Room lacks in a few amenities but the view of the beach makes up for it. Bathroom has no shelves for belongings. There are no kleenex or papertowels eventhough there is a full kitchen. Staff for the most part is great! Check in staff is friendly and accomodating. Security staff is amazing! The lady at the breakfast area is excellent at her job. You better not grab more than one yogurt or you will get a scolding from her! Overall our stay was great due to the location!

Partner

2/10

Poor

04 Apr 2025

KC

Not super high standards… but clean.

Our Lyft dropped us off with our bags at the address of the hotel to find it was not where check in happens. So one location checks in all 5 of the hotels owned by the same company. Not a quick or pleasant process.

Then we get to our close to the ocean room excited to just be there. It’s so disgusting! No refunds. We wore sandals the entire time and couldn’t use the shower. Literally showered on the beach with the after ocean showers. It was both gross and comical.

The location is amazing. And we were trying to figure out how this is possible to run a place this gross; you probably can’t be sober to stay there semi-comfortably. Or can’t be paying $300 a night. Camping would have felt cleaner- and I am not a camper. Go to the Marriott. We almost did for the second night. Just go somewhere else from the start! It’s a beautiful location but this is not where you want to stay.

Partner

10/10

Exceptional

02 Apr 2025

William

Nice place right on the beach

Leisure

6/10

Pleasant

01 Apr 2025

Jennifer

I would suggest on the check in date to have kitchen essentials already in the room for the guests.
I was charged a $245 cleaning fee, and the room was never cleaned while we were there. We were at the beach. The floor was covered in sand by the time we left. I won’t be staying there again.

Leisure Family

4/10

Poor

27 Mar 2025

Krysti

Do not stay!!! Renovation next door until after 7pm with pounding. No water for 6 hours with no notice. Toilet and showerhead leaked with every use. Woke up to a pile of human feces in our courtyard exit which took staff 3 hours to clean. Disgusting experience.

Leisure Family