Name: AC Gran Canaria
Address: Calle Eduardo Benot, 3-5, Las Palmas De Gran Canaria, 35007, ES

6/10

Pleasant

24 Apr 2026

Michelle

It was not the best of Marriott experiences

Self

6/10

Pleasant

01 Apr 2026

Andrew

Hotel is centrally located, close to cruise pier, bus station and walking distance to beach and restaurants.

Partner

4/10

Poor

28 Mar 2026

Mary

Rooms need total revamp. Tired and stained walls and carpets.

Heartless hotel.

Partner

10/10

Exceptional

18 Mar 2026

Cinzia

The room was clean and ideal for a weekend stay. It had all the essential amenities, including a comfortable bed, hairdryer, and air conditioning, which made the stay very pleasant.

Breakfast was a highlight, with a great menu offering a wide selection of both hot and cold options, as well as fresh pastries.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

victor

Very nice place, clean, and staff very good

Leisure Family

8/10

Excellent

25 Feb 2026

Jill

Room and location were great. Very close to the port and a nice mall. Had to carry suitcases up a flight of stairs to get in; elevator from ground to lobby was not obvious and then wasnt working. Staff probably would have helped if we'd asked; they were very nice. Not a lot of variety in the restaurant for dinner but lots of good restaurants nearby on the boardwalk.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Paul

Everybody I was in contact with were very courteous and nice, the place is incredibly clean if maybe a little dated. Restaurant window seat are spectacular as it’s on the 23rd floor 2 floors below the swimming pool and sun deck area.
Food was great service also. Proximity to beach and cruise port excellent would I stay here again? 100%

Self

6/10

Pleasant

22 Feb 2026

Scot

The hotel is older and run down! The old elevator outside to get your bags into the hotel is also old. Otherwise 15 steps to get your bags to the lobby!
Breakfast was cold both mornings and good luck with the coffee! Location is close to cruise port!

Partner

8/10

Excellent

14 Feb 2026

Emad

Location is great

8/10

Excellent

27 Jan 2026

Miss Sharon

Great location for cruise port. Staff helpful and courteous

Partner

6/10

Pleasant

16 Jan 2026

David

Nice hotel but quite noisy and a little tired-looking in places

8/10

Excellent

14 Jan 2026

Peter

The evening service for dinner always started well but by the end staff disappeared and it was difficult to finish our meal properly. More attention required.
The layout of the bathroom is precarious and could cause an accident.
The views from the room and restaurant were fantastic.
The lift from reception to the ground floor is really a trade lift and not suitable for passengers.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Kevin

Stayed couple nights before a cruise. Excellent location to cruise port, beaches, restaurants. Comfortable, clean, modern room. Friendly welcoming staff. Would stay here again.. no issues

Partner

10/10

Exceptional

29 Nov 2025

German

Muy buena ubicación. Fácil para salir a caminar y explorar la zona cercana. El personal de recepción muy gentil y colaborador

Leisure Family

8/10

Excellent

14 Nov 2025

Kerry

Air conditioning wasn’t good

Partner

10/10

Exceptional

13 Oct 2025

Joanne

Staff was very accommodating!

Partner

4/10

Poor

18 Sep 2025

Orhan

Wrong room type & Uncomfortable Bathroom

First of all, the room was NOT Ocean View. It was just \"Partially Sea View\". To see the ocean I need to stay at the corner of the room or need to go out to a narrow balcony. So the room was absolutely not correct. And the bathroom was uncomfortable at all. It was so small and the Water Closet is very close to the wall. I am just 180cm tall but I was not able to sit in the water closet. My knees were pushing against the wall and feeling painful. I talked with the front desk clerk but no solution for the issues. I had to stay in Partially Sea View Room and I got knee pain in two days in this room. Since the 1980s I have been staying numerous times in Marriott Hotels around the in all six continents of the world and never been i a Marriott like this one. Uncomfortable bathroom and non-friendly front desk clerk. No more Marriott in the Canary Islands.

Partner

8/10

Excellent

20 Aug 2025

Maria

Great hotel! Just got back from AC Tower, I’ve been upgraded to a balcony room ( as a member ) without even asking, thank you. Fantastic facilities, food, building, service, and location. 5 minutes to a buzzing beach with everything on your doorstep. Lovely breakfast and staff. Really enjoyed it. Would love to return.

Leisure Family

8/10

Excellent

26 Jul 2025

Randy

Overall a nice place.

Good stuff: The beach was only a 4 minute walk, also short walks to bus, grocery store, taxi stand, and many restaurants/stores.

Annoying: we had to sit sideways on the toilet due to close proximity to the wall, and we are average height.

A little strange for us (Americans): no washcloths nor top sheet on the bed (only a comfortor)

10/10

Exceptional

31 Jan 2025

Elvin

friendly staff, nice place to stay

Friends_and_family Family

8/10

Excellent

27 Jan 2025

Paul

Good value overall

Lucas was friendly and informative especially about the local tapas. Room comfortable but no free room upgrade available. Nice pool area but insufficient sunloungers.- unheated pool very cold!

Partner

6/10

Pleasant

04 Jan 2025

Mahboubeh

I was in 10th floor and noticed bugs in my room and around the roof of elevator. They changed my room but bathrooms are not clean and water from toilet tank is running constantly.

Leisure Family

10/10

Exceptional

03 Jan 2025

Filipa

Everything amazing but I forgot my cable charge in the room and disappear :(

8/10

Excellent

01 Jan 2025

Owen

Hotel in great location with great views from restaurant but in need of renovation in some areas eg restaurant wooden floor was broken and trip hazard in places

Leisure Partner

6/10

Pleasant

28 Dec 2024

Agnes

I booked this hotel due to the brand name \"Marriott\" I was shocked when I arrived to see staircase, not knowing there's an elevator for luggages behind on the other side, apart from level 23 where breakfast is served, everything else is not of Mattorttlebrl

Leisure Family

10/10

Exceptional

23 Oct 2024

Dane

The hotel is located about a 5 minute walk from Santa Catalina bus station, which is a great way of getting to/from other parts of the island. The area around the elevator on the 14th floor smelled of dampness and mold but there was a sign indicating that they were resolving an issue. Aside from that the hotel and the room were very clean. The room was a good size and had a balcony with an amazing view of the city and the ocean. The fitness centre was small but had enough equipment to work with.

Leisure Self

8/10

Excellent

19 Aug 2024

Orlando

Xxxxxxxx

Leisure Family

10/10

Exceptional

04 Aug 2024

Stephens

best place to stay in Las Palmas iconic landmark

reception was exceptional. breakfast had wide variety for everyone. Staff very friendly and accommodating.

Partner

10/10

Exceptional

24 Jun 2024

Joanne

Absolutely love this hotel!

Leisure Family

10/10

Exceptional

31 May 2024

John

Location and amenities were great! Staff was super attentive and helpful to my colleague and I.

Business Self

10/10

Exceptional

22 Apr 2024

Paul

The staff was friendly and very helpful. The rooms were clean, bed comfortable and was quiet. Overall good experience.

Business Self

10/10

Exceptional

15 Apr 2024

Liliam

The overall experience was really nice

8/10

Excellent

12 Mar 2024

Margarita

Everything was great except that there is no heating in the building, and it becomes drafty at night. But the staff offer extra blankets!

Business_and_leisure Self

4/10

Poor

29 Jan 2024

Verified traveler

If you like clean, stay elsewhere

Biggest issue was lack of cleanliness, the entire room was filthy. Wanted to have a nice bath but all around the bath was so dirty i could wipe off the dirt with ease, then the bath plug was covered in black filth, just gross. Fixtures in room haven’t been wiped for months covered in thick dust. Cigarette stumps on balcony, someone else’s hair on the sink upon arrival. Bed on one side was worn down felt like sleeping on a hill. We didn’t get a maid service on our second day which I find odd in a 5* hotel usually get a daily freshen up but nothing. Corridors smelt like damp. On a plus side, the lounge on 23rd floor was lovely with nice service and nice views and the location was great for us. Needs a huge renovation and new cleaners, won’t be staying again.

Partner

10/10

Exceptional

20 Jan 2024

Mark

Amazing views!

Leisure Partner

8/10

Excellent

15 Jan 2024

Susan Spatz

The property is well located between the beach and the cruise port with wonderful views from the higher floors. The immediate area around the hotel is a bit run down and crowded with noisy traffic. The desk staff were friendly and accommodating. The cleaning staff could be more thorough and consistent. We stayed for 12 nights and our bed linen was only changed twice - when requested.

10/10

Exceptional

23 Dec 2023

sharon

Very friendly and clean

Nice and friendly hotel that is very clean. Rooms are well equipped and a nice size too.

Friends_and_family Family

6/10

Pleasant

21 Dec 2023

Justin

WORN AND TORN

Places torn up, worn out

8/10

Excellent

21 Nov 2023

Brenda

Great bed, everything else is average

Property is old. Elevator from street level to lobby is very hard to use. Elevators inside hotel are old and slow.
Several guests were checking in at the same time. Our person was more worried about others than us and took longer than normal because he kept jumping into their conversations.
Bed comfort level was superb!
Unfortunately after we were asleep, we were woken up by room service trying to deliver someone else's order. No apologies received.
I would stay here again for the price paid.

Partner

6/10

Pleasant

13 Nov 2023

JOHN

Good for a base, 5min walk for everything you need Breakfast bars etc… The hotel felt very corporate.. Didn’t eat or drink there at as so much more just minutes away…

Leisure Partner

10/10

Exceptional

07 Nov 2023

Adolfo E.

Hotel offer parking available and we need to paid for outside hotel parking for our stay at the hotel
Except this everything is excelente

10/10

Exceptional

07 Jul 2023

Kjell

Close to citycenter, nice view from 19th floor, hotel is quiet and staff friendly, what more could you expect

Self

10/10

Exceptional

27 May 2023

Achim

Very friendly and competent staff, great breakfast.

Leisure Family

4/10

Poor

07 May 2023

julio

The hotel needs some improvements
It is not a 4 star hotel anymore

Leisure Family

8/10

Excellent

06 Apr 2023

Goran

Very good and friendly staff all of them

Friends_and_family Family

8/10

Excellent

06 Apr 2023

Linda

The location was excellent
Close to the port where we boarded our ship
Close to the ocean with shopping and cafes, loved it

Leisure Friends

10/10

Exceptional

26 Mar 2023

CYNTHIA

This is a perfect property for a pre cruise stay , great for the beach in Las Palmas and right next to the train station. Building was lovely and staff very helpful and kind. My concerns were that our safe did not work and AC did not seem to work well. One suggestion to the Marriott people would be that the restaurant should be open for meals at typical hours ( not opening at 8 pm) and prices of meals seem very steep. We did not eat one meal there. Lots of restaurants around the hotel.

Leisure Friends

10/10

Exceptional

25 Mar 2023

ivan g

.informal dining about ⅓ block away. Handy after a long flight

Leisure Partner

10/10

Exceptional

19 Mar 2023

concepcion l

Good location

Leisure Family

10/10

Exceptional

15 Mar 2023

Maureen

Helpful English speaking staff. Lovely bedroom and breakfast.

Leisure Partner

8/10

Excellent

14 Mar 2023

Magne

Had a wonderful experience. Very friendly staff. Very responsive to our needs and requests. Facility was clean and well kept. Breakfast upstairs was great. Not to mention the convenient location and wallkability to everywhere--for shopping dining entertainment, etc.

Leisure Friends

8/10

Excellent

14 Mar 2023

anna

Excellent location close to cruise port, transportation, restaurants. 5 min walk to the beach.

Leisure

6/10

Pleasant

14 Mar 2023

Linda

Disappointing after previous visit

Early check in - great ! Wi-fi - non existent. Breakfast - shambles. No menu, limited selection - no comparison with previous visit in 2022. Bed very uncomfortable. Needs to up its game to be worthy of Marriott name

Partner

8/10

Excellent

09 Mar 2023

Cian

Parking here is tricky and should be researched beforehand! Great views though and wonderful staff.

Leisure Partner

8/10

Excellent

24 Feb 2023

Lorna A

Nice hotel, convenient spot and easily identifiable from a distance! Great views from pool area and restaurant

Leisure Family

8/10

Excellent

13 Feb 2023

Hooman

Good hotel but a bit dated; internet was very unstable

Business Self

8/10

Excellent

02 Jan 2023

Nam

I travel to many places, but the location, facilities, and the kindness of the staff who know the hearts of customers are a great help to travelers who need a break.
The only thing lacking was the internet, which made it a bit difficult.

Business_and_leisure Family

8/10

Excellent

04 Nov 2022

Akash

Coinvent location to boardwalk and cafes

Business Self

10/10

Exceptional

24 Aug 2022

Maria

Great view of the sea

Leisure Self

8/10

Excellent

21 Mar 2022

Yuen

The front desk staffs were friendly and very helpful in solving problems that I encountered.

Leisure Family

10/10

Exceptional

10 Jan 2022

Mariam

Loved the location, walking distance to lots of shops, cafes, bars and the main bus stop, was also situated opposite a bus stop and opposite a mall. Super helpful and friendly staff. Very good maid who cleaned our room well. Lovely gesture of leaving us a card and wrapped boxed gift for our stay over new years. Would highly recommend. Only improvement is a more powerful shower would have been good. We stayed in the Junior Suite

Leisure Friends

10/10

Exceptional

15 Nov 2021

Mark

Great hotel, but no pool at the moment.

Fantastic location and the rooms are very nice, the beds are very comfortable and the staff are very attentive. Only downside for us was that they listed the pool as closed due to covid.... Which is odd because everyone else's pool is open. I'd rather they were just honest about the reason, you could see from the stairs leading up to the pool that it was obviously in a state of disrepair and that this was the real reason.

Friends_and_family Family

8/10

Excellent

11 Aug 2021

Andrew

Very average

Hotel room was a little tired. No english tv .. netflix button but not connected. Poole closed which was disappointing as i searched hotels with pools ! No onsite parking was told to use private parking down the road. Breakfast available at 18 euros each.. a lot to pay for a wheetabix gym was open and a good view !

Friends_and_family Family

10/10

Exceptional

12 Jul 2021

Verified traveler

Great service on arrival, room upgraded to higher floor. Super breakfast on 23rd floor with views of the city.

Leisure Partner

10/10

Exceptional

11 Mar 2020

Tore

Business stay in Las palmas

I had a nice stay, clean and nice hotel. The reception was very effective and I have no complaints at all. Will use this hotel again.

Business

10/10

Exceptional

22 Dec 2019

Verified traveler

Good position near Playa Canteras, with convenient car parking

Leisure Family

8/10

Excellent

06 Oct 2019

Maurice

Comfortable and clean hotel.

Very good hotel well situated for business and leisure. The port is within 5 minutes walk, a beach also nearby.

Comfortable and clean hotel.

10/10

Exceptional

27 Jul 2019

Ercilia

Wonderful

Partner

10/10

Exceptional

07 Jul 2019

Pamir

View wonderful

Good friendly and good breakfast little expensive not incluido

Friends

10/10

Exceptional

04 Jul 2019

Harini

Great views and great service!

Beautiful views from this hotel -- the staff were so friendly and wonderful. There isn't a spot to drop off your baggage and go park the car, and also it's complicated to find the elevator - so figure that out in advance. Food/breakfast was great! It'll be good to add some vegetarian options to make it more tourist friendly.

Partner

10/10

Exceptional

18 Jun 2019

Verified traveler

Location
Facilities
Clean
Beautiful out door pool
Value

8/10

Excellent

30 Apr 2019

Thomas

Great stay

The staff were very helpful and approachable. The room was good and the free airport shuttle was very useful.

8/10

Excellent

30 Mar 2019

Verified traveler

Generally good stay in a hotel we have stayed at a few times before, although needed to move rooms due to balcony door breaking plus both rooms were missing the bath plug so needed to request that.

Partner

10/10

Exceptional

17 Mar 2019

Verified traveler

Best location and near a lot of shops and restaurants

Leisure Family

10/10

Exceptional

10 Feb 2019

Verified traveler

Great location and value for money.

Excellent Hotel. Recommend for Business Travellers as unlike many of the more touristic hotels and resorts on the Island, it is well managed and the staff are professional and knowledgable.

8/10

Excellent

02 Feb 2019

kay

Hotel close to all amenities, shopping mall, restaurants, bars and the beach 5 minutes away, the view the hotel was spectator. The visit in January 2019 was comfortable the temperature varied from 18-21 degree.

10/10

Exceptional

04 Jan 2019

Verified traveler

Every body was welcoming, the staff was so helpful & recommended places to eat and things to do.

Business_and_leisure Friends

8/10

Excellent

09 Dec 2018

Verified traveler

Good location - easy acess to beaches and bus station. Very clean, quiet AC, some traffic noise. Easy to spot hotel from a distance, being very high. Rooftop pool too small and too cold (in December, at least), but ok for sun bathing with views. Has in-room safe at no extra charge, and free airport shuttle bus. But a bit too frugal with bottled drinking water.

10/10

Exceptional

16 Nov 2018

Joanna

Great location, free airport shuttle, staff spoke good English - enjoyable stay!

6/10

Pleasant

01 Nov 2018

Glen

Relatively nice facility conveniently located near shopping and public transport.

4/10

Poor

16 Sep 2018

Verified traveler

The rooms are out dated. Maintenance of the rooms/ bathrooms was lacking. I would not stay here again.

8/10

Excellent

09 Sep 2018

Vitus

I like the cleanliness of the room and surrounding. Front desk personnel were also very good and helpful.

8/10

Excellent

04 Sep 2018

Verified traveler

Nice big telly. Good views. Wasn’t told about breakfast.

10/10

Exceptional

17 Jul 2018

james

Lovely hotel, worth the money

Beautiful hotel! Staff was very friendly! The room was always cleaned to a high standard and the bed was very comfortable. Lovely room and hotel facilities were brilliant. Nice view from balcony and the hotel is located in the perfect area as it is close to all the restaurants and shops, and just less than a 10 minute walk from the beach.

8/10

Excellent

17 Jun 2018

David

Nice hotel.

Hotel was very good. Clean, safe. Offered good gym and pool area. Small pool. Reception staff friendly and efficient.

Partner

8/10

Excellent

05 Jun 2018

Verified traveler

Nice hotel and really good location

Lovely staff and a very welcoming environment. It also located 5mins from the beach and restaurants which is perfect for just relaxing.

8/10

Excellent

16 Feb 2018

Ashleigh

A few downsides

Great service. Lovely view from balcony and nice modern room. Lots of amenities in the room which was great. Only two negatives which were the smell of the drains in the room - even with the door open or the air conditioning the smell was unbearable at times, I understand that this sometimes can not be helped however this would definitely put me off staying there again. Also the room is not sound proof. We could hear the maid passing and in the stock room early in a morning and also could hear traffic passing (we were on the 14th floor), it didn’t help that we happened to be there when it was carnaval so the noise was very loud until the early hours of the morning. But great location near Santa Catalina and walking distance to las canteras.

Partner

6/10

Pleasant

28 Dec 2017

Ray

Don’t take breakfast !

Very nice hotel but very poor breakfast. We had very little choice apart from pastries , fruit and juice etc.
Eggs and other hot items where only brought out as we where leaving despite the hot buffet being empty for 30 mins. At €18 each it was very bad value

Partner

4/10

Poor

05 Dec 2017

M. E.

BUILDING VERY OLD . HARDLY EVEN 2 STAR .

As building is round and VERY OLD -- shape of room small ,-- [ delux room !!] ,almost totally impossible to access the toilet [ only INCH OR TWO from FRONT of toilet to the WALL ]. No soap and only ONE hand towel ON ARRIVAL --- CHIPPED glasses to drink from in bathroom , bedside electric fitting pulled away from wall --hanging , both bedside lights only come on together, so if one wants sleep -cannot only have one on. Huge TV , NO English program, film or video available. No lift or easy access to POOL , HAVE TO CLIMB TWO MORE FLOORS beyond the top floor lift -- mostly in the dark -- no light bulbs or directions how to find it . No lounge -- only extension to dining room . Breakfast VERY VERY POOR -- never 'top' anything up if empty . Only ONE croissant left most all breakfast time ! Some Lift buttons don't work etc etc .. Shall I go on ---- . IT is NOT 4 star --I RATE IT 2 --but also needs better management and maintenance . ASKED FOR ROOM SERVICE [ some Ice ] -- not arrived after 45 mins -- eventually went fetch some from Dining room --going up and down lifts to go get it !! Went to another Hotel --same star , same price --what a difference . Fabulous !

4/10

Poor

09 Oct 2017

George

Overpriced

This hotel is so overpriced there is nothing further to say, except way to rip off tourists.

Partner

10/10

Exceptional

12 Aug 2017

Verified traveler

Close to central shopping mall, the beach and food

Very happy with the service. The rooms were clean and the staff were very helpful. However there needs to be more activities around the area for things to do to complete the holiday!

8/10

Excellent

20 Jul 2017

ahmed

Good 4 star hotel

My experience of this hotel was very good. 4 star hotel with good amenities and staff were polite and helpful. Very good transport links, with main bus station just 2 mins walk and very close proximity to the beach. Plenty of restaurants and shopping nearby. The WIFI was fine and the usual standard for most hotels

8/10

Excellent

05 Jul 2017

James

Nice hotel, overlooking port, close to beach

We had a lovely time, the food and as excellent, hotel close to all amenities, lots of restaurants and friendly bars.

8/10

Excellent

26 Jun 2017

Verified traveler

Nice stay at this hotel next to the beach and close by to shops. Staff were very friendly.

10/10

Exceptional

16 May 2017

Juan Carlos

Very nice and comfortable. Service personnel
Very amicable

Family

8/10

Excellent

02 May 2017

Mr Fabio A

Nice Hotel.

The hotel was great the beach near by and lots of Restaurants by the sea front.
Bus station 5 mins walk so you can get a bus to the airport or to go to maspalomas and playa del Ingles. Swimming pool on the 25th
Floor and breakfast serve on the 23rd floor
Great shower and bath.great hotel.

Partner

6/10

Pleasant

20 Mar 2017

Verified traveler

Decent city hotel for the beach and port

We stayed 1 week as a tourist couple at this distinctive and rather dated looking hotel from the outside. It was a comfortable stay with a decent size clean double bedroom, massive TV, minibar and in room wifi (for a smallish fee). Air conditioning was a bit underpowered and the room was a little tired in spots but otherwise perfectly serviceable.
The breakfast buffet in the 23rd floor dining room was OK if a bit limited and repetitive but with good quality ingredients (eg. juices, fruit, pastries).
Staff in general were OK and willing to help but there was a bit of lack of English at reception for 1 member of staff exemplified when trying to resolve where some pyjamas had disappeared to! It was resolved by the next day with an apologetic offering of chocolates.
Location is quite central but a long walk or short bus ride from the Triana tourist and shopping area.
A bus or taxi ride are 40 to 20 minutes to the airport.

Partner

8/10

Excellent

19 Mar 2017

Verified traveler

Easy access to shops beach etc

Very clean and pleasant hotel the staff where very friendly and I would definitely recommend to others.

4/10

Poor

14 Mar 2017

Disgruntled

City centre hotel better for business users

Too many disatisfactions to list here. Will be writing to Marriott in detail.

6/10

Pleasant

22 Feb 2017

Verified traveler

No wifi

Lovely hotel, very clean and rooms were spacious as well as comfortable, however Wifi was a big let down as I was relying on this to plan my holiday, hotel charges €8 per night for Wifi which is so expensive and is generally free.

Family