Lemon & Soul Las Palmas

Spain , Gran Canaria
LAS PALMAS DE GRAN CANARIA, Calle Alfredo L Jones, 37
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100 reviews shown

2/10

Poor

12 Mar 2026

Sam

Drug deal out front and man with a knife. Walls very thin can hear guests in other rooms. Paint peeling from bathroom door .

Business

8/10

Excellent

11 Mar 2026

Martin

It wasn't a kitchenette...it was a clean room though...bed was alittle hard...but over all it was a very nice stay

Partner

2/10

Poor

09 Mar 2026

Randi

Not what I expected. When my daughter and I arrived to checkin we were given a room that the door had been patched together obvious it had been kicked in before. Cigarette burns on the toilet seat. We did request a new room and they did change it. However there were people up all night yelling and fighting. Rooms had strange Oder like old carpet.

Family

10/10

Exceptional

09 Mar 2026

Michael

Checked out 15 minutes after I checked in , switch room for no tube

10/10

Exceptional

08 Mar 2026

Joseph

Clean room

10/10

Exceptional

08 Mar 2026

Lisandro

Had to be relocated to a different room due to the air conditioning not working. Other than that it was well worth the price. Front desk was helpful and professional

Partner

8/10

Excellent

07 Mar 2026

Ryan

Staff was wonderful, solid stay for a 3-star hotel

Self

10/10

Exceptional

06 Mar 2026

Nichole

Room was clean. Older motel, but was nice. It’s in a gated area, so makes you feel like your car is safe. Grounds were really nice and friendly staff.

8/10

Excellent

06 Mar 2026

Aviana

The room was clean the bed was nice and comfy I just didn’t like there was a lot of homeless people around. But the commute to Disneyland from there so fast we ubered and the pool was nice .

2/10

Poor

06 Mar 2026

Juliene

This hotel is wretched. The bed and pillows are rock hard. The property is run down. While it was reasonably priced, seeing a guest with a call girl in the lobby and then hearing everything made it feel violating. If you want a family friendly location, DO NOT stay here.

2/10

Poor

03 Mar 2026

Ronny

It was not ok in all i did not like room

Pet

6/10

Pleasant

27 Feb 2026

Elizabeth

The room was in bad condition. The phone was not working. There was a hole in the wall. There was no ice machine you had to go to the front desk

Business_and_leisure Family

2/10

Poor

27 Feb 2026

Jesus

Our room was horrible. The shower head was nasty and had gunk and rust all around it. The shower head didnt turn on. The jacuzzi didnt work which is the entire reason we booked that specific room. There was a panel connected to the jacuzzi which was falling off the side, thats a big safety hazzard and I and my spouse couldve gotten hurt. There was stains on the curtains and there was stains on the pillows and on the bedsheets. The receptionist refused to give us more than 2 fresh clean towels, until we told them that theres was absolutely no clean sheets in our room. Overall this hotel made my trip absolutely terrible and if I had the chance to go back in time I would save my time and money and book somewhere ELSE!!!

Partner

10/10

Exceptional

26 Feb 2026

Jose

I enjoy the Lemon tree the management and everyone who works at the front desk is always nice. Our room is always clean. I need something. I just have to call and they bring it right to us and especially they’ll watch my room for me when my son‘s gone to make sure I’m OK and I actually feel safe there when I’m in my room.

Friends_and_family Family

2/10

Poor

24 Feb 2026

Roquelino

Everything was terrible, room was not ready, everything was duty and a really bad experience. We had to leave the next day and book a different hotel. I couldn’t get my money back and staff was terrible. I would never going back to the horrible hotel

Family_with_children

10/10

Exceptional

23 Feb 2026

Devendra

My overall stay was very nice. I absolutely loved the hot tub it was mainly one of my favorite things.

Self

4/10

Poor

23 Feb 2026

Courtney

The place is definitely older and a little run down. It seemed a bit dirty as well and unkept as far as deep cleaning goes.

2/10

Poor

23 Feb 2026

miguel

Poor

2/10

Poor

21 Feb 2026

Edward

The place is so run down. Carpet tears in my room. I can’t imagine how filthy that is.

People up at night yelling.

I didn’t even go back for the second night.

Bad, bad, bad!!!!!!!

Self

2/10

Poor

20 Feb 2026

jacquelyn

Upon checking in, we weren’t given the room we originally purchased, which was the jacuzzi room, they told us they sold out even though we booked the room weeks before. We were given the room a few days later after much complaining, they offered to give us a discount on a future stay and I obviously rejected it. The TV didn’t work in either rooms and once we finally got it to work it would freeze or take forever to load that channel. It looks like you can link up your TV with your phone cuz apparently someone in another room was trying to do that and it connected to our room while we were in the middle of a move and we couldn’t do anything to exit out of it but turnoff the tv and go to bed The area isn’t the worse but also not the best they had a lot of questionable guest . Oh and let’s not forget the amount of stray cats that were there.. that wasn’t the problem but them fighting like crazy ALL night outside the door IS a problem. They also don’t clean your room unless you ask for it which even then… they don’t. Would not recommend to stay there.. just pay extra money at a better, nicer cleaner hotel!

Partner

4/10

Poor

15 Feb 2026

Araceli

Had to change rooms due to overbooking, no parking available. Previous soap left on toilet seat. Not enough towels for guests in room. Weird smell in room.

Leisure Partner

4/10

Poor

09 Feb 2026

Moises

I’d give it a 2.5 but everything was decent until I noticed that the floor smelled like pet urine
And when I looked at my feet after showering they were black from how dirty the carpet was
And the tub was nice but the steam from it made the smell come out more

Partner

4/10

Poor

07 Feb 2026

Jazmine

Ac leaked, bathroom light did not turn on, and staff was not the most helpful. Sad because we stayed here before and now it’s not the same. Very disappointed in how this place has become.

Business_and_leisure Family

6/10

Pleasant

07 Feb 2026

Ricardo

Room was in okay condition it definitely was clean, but. Here is what I suggest having an iron with iron board in the room. Upgrading the pillows and maybe the beds. Area seem a little sketchy but for the price it was great. Very well lit in the parking lot. But the property has a lot of potential. I checked in around 10pm a male at front desk was very nice and very welcoming. I hope you guys can invest for more comfort in the rooms. But over all good price for what I got. Which is why I rated a 3. Is obvious that with upgrades done price will go up. But rooting for you guys.

Leisure Partner

8/10

Excellent

06 Feb 2026

Wendelin

It was nice for the price. The bathrooms need some work. Great c

Friends_and_family Family

2/10

Poor

01 Feb 2026

Sherry

There were people loitering around, evidence of possible prostitution and drug activity. Do not stay here. Room smelled very strong of cigarettes and there was a strong marijuana smell in the inside hallways. Very gross.

Leisure Partner

6/10

Pleasant

01 Feb 2026

Amber

Staff was polite. We asked for extra towels and pillows and they were immediately brought to our room. Our room had leaking from the room above and they immediately offered to move us to a similar room.
The quality of the room was pretty poor. While clean enough, every thing was in pretty poor condition from the room structures, the linens, the towels, the microwave etc. I would not stay here again unless everything was completely remodeled.

Leisure Partner

8/10

Excellent

01 Feb 2026

Jasmine

Comfortable

Partner

10/10

Exceptional

29 Jan 2026

Patricia

Convenience location and clean

Leisure Family

6/10

Pleasant

25 Jan 2026

ADAM

Hot water was limited at times, coffee maker didn't work.
Had multiple issues w the card keys. Saw a couple check out & get a refund for \"bugs\". Vending machines didnt take card. I didnt even get a \"do not disturb\" knob sign. Other than that decent enough for me to check in again.

Business_and_leisure Self

4/10

Poor

25 Jan 2026

Lucas

Staff was fine, room was gross.

8/10

Excellent

24 Jan 2026

Kathy

Hotel needs some upgrades. No hangers in the room. Bed was uncomfortable. Staff was great. Needs continental breakfast.

Leisure

2/10

Poor

24 Jan 2026

Roger

DO NOT STAY HERE !
problems on top of problems
bed felt like cardboard pillows felt like plastic
dirty room blood on some blankets towels full of grease carpet ripped off
i recommend pay the extra and getting a way better hotel
it seemed like they sold drugs out of this place

Leisure Family

10/10

Exceptional

24 Jan 2026

Patricia

Cleanliness

Leisure Family

10/10

Exceptional

19 Jan 2026

Tony

Yes

8/10

Excellent

18 Jan 2026

Jasmine

Very clean

6/10

Pleasant

18 Jan 2026

Manuel

Check towels for hair left from other people.

Leisure Family_with_children

10/10

Exceptional

12 Jan 2026

Michelle

yes was very nice

Leisure Family

6/10

Pleasant

29 Dec 2025

Florida

Rooms smells something , maybe from cleaning agent that cant tolerate so we opened the front and back door for air circulation but smell stays the same. Not sure if its from the carpet.

Leisure Family

2/10

Poor

28 Dec 2025

Josephine

1st room heater didn't work. Second room carpet was filthy. 1 remote for both heaters. Run down, beds were hard. Sheets were stained. TV remote didnt work. Was charged an additional 93.00 when i asked the person at the front desk he said it was a \"glitch\" they did refund me my 93 and no reason why. If i wouldn't have caught it im sure i wouldn't have got it back. Transsexual males waiting in the lobby. Very suspicious people in the parking lot. Will NEVER stay here again with my young children.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

thomas

Clean room filming a movie cool deposite not returned 😔

Business_and_leisure Family

8/10

Excellent

21 Dec 2025

Angelica

Clean room over all good stay

Leisure Partner

4/10

Poor

15 Dec 2025

Ariana

The amenities in the room were not as described & the place was also pictured more luxurious than it actually was. There was also so much construction work being done the whole street so had to go out of the way just to get inside. They have rules for no parties or loud noise yet the first night there some girl was crying loud arguing with her partner right outside my window. The bed seemed like it was about to fall apart. I traveled from Arizona to stay here for 3 nights so didn’t really have a choice to change last minute.

8/10

Excellent

15 Dec 2025

Arturo

Place was clean but little small but nice

Leisure

2/10

Poor

14 Dec 2025

Jacqueline

Construction on the street made it hard to get to. The room smelled like mold, the carpet felt dirty. We didn't feel comfortable staying and decided to check out. The pictures online don't match what is in real life

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Sony

Parking was smooth. Staff was nice - the night staff. I interacted with him more and he was great. Thank you.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Richard

Room was nice, clean. Had a little smell but would stay again. It does the job you need it to do while on budget. I give it a 👍

Friends_and_family Family

4/10

Poor

11 Dec 2025

Yolanda

Phone didn't work. When told about it, desk clerk just shrugged & said maybe it will be working next time. No convenient place to plug in chargers...had to put phone on chair. Room grungy. Plaster missing in areas. Overall sense of neglect. Will not stay again.

Business

2/10

Poor

08 Dec 2025

Elaria

Not good at all

Leisure Family_with_children

6/10

Pleasant

08 Dec 2025

Tracy

The Security was good at the hotel. The staff at the hotel were nice and kind.
the room had tissue stuff in the peak hole in the door. the hallway had tissue on the floor that wasn't vacuumed up for three days.

6/10

Pleasant

07 Dec 2025

Tiffanie

Located close-ish to Disney, they had a room available on a very busy weekend, and it boasted a jacuzzi tub.
Check-in was easy. The clerk was friendly and made sure to let me know they had ice.
Parking is sketchy. We were told to park where there was space. The 2nd gate to the property is not functional, which leads to a bottleneck at the entrance.

The room was dated, and that's being nice. It was clean. The bed was not great, but big. The pillows were terrible. However, there was a jacuzzi tub (see video).
Overall, we would not stay here again, but it worked for our quick trip to the theme park.

Leisure Partner

6/10

Pleasant

04 Dec 2025

Elisabeth

The room was clean and the staff were friendly, my only issue was after the first day, my room key cards kept deactivating. Which was annoying. At first I thought it was from the magnet in my phone, but I had it reactivated one night, set in straight away on my dresser, then the next morning as I was went out for only a moment, they key didn’t work. And not just mine, but my husbands and Daughter’s card. Oh and a stranger walked into our room before dawn on our last night there. Thankfully they left right away.

Leisure Family

2/10

Poor

04 Dec 2025

HUYEN

All rooms had nasty smells. We cannot change to better room because they are all the same. Doors cannot close properly. We had to flee to other hotel immediately.

Leisure Family

4/10

Poor

01 Dec 2025

Candace

The service was horrible, we could hear people at the front desk ringing the bell trying to get someone all night. The shower was broken, and stained.

4/10

Poor

29 Nov 2025

Olivia

It is not a hotel I would ever use again. Based on pictures, it seems like hotel room entrances are indoors, but that was not the case for most of the rooms. I would never stay at a hotel with outdoor front doors. The hotel is also old and barely clean. There are no amenities at this hotel that makes it comfortable even for a quick trip. The shower is very weak. The pillows and bedding are also very old, and it was weird to sleep on such used pillows. Wi-Fi was slow and not worth using for very basic phone usage.

If you stay here, you’ll be fine. No signs of bed bugs, outlets worked, water was heated, and there’s a working tv. It is clean enough (still dusty and old). However, it is not comfortable, and I did not want to spend a minute longer than needed in the room. We had a short stay, we were fine. I would not stay here again for a lot of reasons, but if you need a stay that is cheaper and don’t plan on being in the room much, you’ll be fine here.

Leisure Friends

8/10

Excellent

26 Nov 2025

Herberth

👍

Partner

10/10

Exceptional

24 Nov 2025

Lucero

I’ve been in this hotel more than 5 times already. I recommend it because it has a good price and I feel safe since my car is under a gate.

Business Partner

10/10

Exceptional

23 Nov 2025

Michelle

Clean for the most part. More towels hand towels. Wash clothes would be nice. Extra pillow and blanket as well. But over all its a good spot. Have stayed a few times now

Friends_and_family Family

6/10

Pleasant

21 Nov 2025

Derek

Decent all around

Leisure

8/10

Excellent

20 Nov 2025

Mercedes

No hot tub

10/10

Exceptional

19 Nov 2025

guadalupe

Cleaning staff the second front desk Clark

10/10

Exceptional

15 Nov 2025

Grace

Everything

10/10

Exceptional

14 Nov 2025

Grace

Overall a good place

Leisure Partner

10/10

Exceptional

13 Nov 2025

Mary

The room was clean, very quiet, working jacuzzi mini fridge coffee maker, microwave

Leisure Partner

10/10

Exceptional

12 Nov 2025

Ricardo

Love the parking really secured . Clean rooms

Partner

6/10

Pleasant

11 Nov 2025

Melissa

Room was very outdated, it was clean though. Was not a bad experience just big the best either.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Luis

Staff was kind and helpful. Waited for us till 3 am to check us in.

8/10

Excellent

08 Nov 2025

Luis Fernando

Nice place

4/10

Poor

07 Nov 2025

JEREMIAH

Hotel needs modernization , needs to be updated . Old

2/10

Poor

07 Nov 2025

Christopher

They

10/10

Exceptional

06 Nov 2025

Karina

We had a wonderful stay at this hotel near Disneyland! The staff was super friendly and helpful, the room was spotless, and the air conditioning was perfectly cold—just what we needed after a long day at the parks. Great location and overall an excellent experience!

Leisure

10/10

Exceptional

06 Nov 2025

Daniel

Yes the hot tub was hot!

Partner

4/10

Poor

05 Nov 2025

Stephen

I had stayed here two times before on two different occasions and it was quite pleasant!
But after this third stay, I will not be returning!
At initial check-in, Donovan was quite pleasant and very attentive and quick!
I asked for a room by the pool (because that was where the ice machine was) and he granted my request.
The room we got was quite smaller than the last time I stayed, but oh well.
As we put away our stuff, I saw the bed was made and the bedding only went a third of the way up on the bed.
Since I am 6-1, I decided to remake the bed.
And lo and behold, when I pulled off the blanket and the top sheet, at the bottom of the fitted sheet there was a clump of long brown hair and two pieces of something that was foreign to me!
YIKES!
YUCK!!!
I flagged down a housekeeper and showed her this despicable malady. She apologized (yeah, right) and I told her to bring me an entire new set of bedding.
She did.
Then with the bedding fresh, new and made, I turn on the TV and all I get is ROKU channels!
No local channels and no ESPN!
I had an event to go to that night so we stayed in that room, but I told Donovan about all the aforementioned and he give me room for the next day.
Great!
So now I go out to the pool area to get ice and the machine is no where to be seen. I see a maintenance man and he tells me I have to bring a bucket from the room to the office and they will give me ice!
Really!?
Is this what prison is like!?
Forget it.
No more 🍋🌳stays for me!

Business Partner

2/10

Poor

30 Oct 2025

Richard

Worse stay ever, stove didn’t work, no iron or iron board, tv didn’t work, poor customer service was overcharged 3 times the amount due to negligence by the front desk staff, took almost a week to get my funds back, this is more like a run down motel than a hotel, would not recommend staying here whatsoever.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Joana

really nice

Partner

2/10

Poor

26 Oct 2025

Alondra

-They never answer the phone
-Room had an odor to it & not a clean one
-Sink was clogged & we had to go to the office to let them know and request for it to be fixed or for us to get a new room
-New room’s toilet kept getting clogged & the room smelled even worse than the first room & was humid
-The hotel looks nothing like the photos online. Major catfish

6/10

Pleasant

25 Oct 2025

Munkhtulga

8/10

Excellent

23 Oct 2025

jose

room was clean beds were comfy shower was great with perfect water flow
outside smelled like weed most of time i think they had parties 2 nights kinda loud
but would stay there again

Friends_and_family Family

6/10

Pleasant

23 Oct 2025

Isham

The jacuzzi was cool. This property isn’t in the best condition.

Partner

2/10

Poor

23 Oct 2025

Liliana

We got the large room with Jacuzzi. As soon as I turned on the lights, roaches scattered. I couldn’t. I didn’t want my husband to place our bags on floors. I went to open the microwave to see if it was clean and I clearly woke up the roach family that was sleeping under it because they scattered from under there too. I told my husband that I couldn’t stay there. We checked in at damn almost 9pm, he had worked that day, so he’d been up since 3am, add the drive up o Anaheim, HE WAS BEAT. So he suggested I chill and for us to go eat out to I could forget about the roaches. Now I know he was beat because he hates roaches more than me. Before we left the room to go eat, I decided to turn the water on for the jacuzzi tub and there were gaps where roaches were running out of that as well. I went to tell front desk and nothing happened. I mentioned it to the man who checked us out the next day and He legit smiled and said “ok, I’ll let them know” . I said “yall need to fumigate the heck outta here”. I didn’t dare to bring our luggage into the house. We left it all in garage till I washed every last clothing peace before I couldn’t bring anything inside our home

Leisure Partner

4/10

Poor

19 Oct 2025

Rick

My checking took 20 minutes as the manager was nowhere to be found. Sketchy individuals coming and going, my room smelled like mildew and my whole family acquired this bad cough once we got up the next day. I personally fixed the handrail in the shower as it was loose and the shower rod which was being held on by one screw. Walls were filthy with kids handprints and the overall room was just tough to stay in for the 4 nights. I stayed because I didn’t want to lose the money I paid and then pay just as much if not more for another location. Very disappointed but we made the best of it. Now if I can just recover from this cough or cold or whatever we acquired from the room.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Cassie

We had a great time just feel it need to be more updated. Like fluffy pillows and a warmer comforter. Definitely need a bigger tv. But i would definitely come back

Partner

6/10

Pleasant

17 Oct 2025

Ramon

Little rooms

8/10

Excellent

16 Oct 2025

Terri

Very clean, basic, nice view of pool, just what we needed.

Leisure Partner

4/10

Poor

15 Oct 2025

Beatriz

Leisure Family

4/10

Poor

15 Oct 2025

Shelby

This hotel was nothing like the pictures portrayed. The rooms were very run down and dirty. We were right next to the dumpsters and the trash was all over the parking lot and the steps to our room. We stayed here for Disney and then decided to check out to go to a different hotel due to how dirty and unsafe this hotel felt for kids. We came back from Disney one night to find random people sitting on the steps outside our room, feeding stray cats and smoking pot. There were very large cockroaches running around outside our room. The beds were incredibly uncomfortable, and I get that they were hotel beds, but you could feel the springs. Do not book here, spend a little more and find a better option.

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

Nicholas

Pretty standard motel-type fare.
Staff was nice. Easy check-in check-out.

The inside kind of feels like a home from the early 2000s.
After walking around inside the hotel room, the soles of my feet were visibly blackened.

We stayed here to go to Medieval Times and it was a super convenient location.
The price was amazing though. Willing to trade off all these things for the price we got.

Leisure Partner

4/10

Poor

13 Oct 2025

Kaitlyn

Misleading. Door was completely not sealed, bad smells, very noisy, no house keeping during our stay, AC barely works, dirty .. don’t recommend honestly

Leisure Friends

10/10

Exceptional

13 Oct 2025

Jennifer

I was there for family fun. Contrary to what the previous reviews said there was no smoke filled areas. Our room was big but could use some upgrades the outlets were older and didn't hold the chargers, the carpets, refrigerator and furniture could use updating. It had a nice pool area and laundry facilities so that was a plus. For the price we couldn't go wrong. We used it for showers and sleep and that was perfect for our busy vacation and only 10min from Disneyland. Pictures from when we got there i included. We had the 1room with a king bed and 2 queens in the living area.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Yolanda

Extremely Disappointed Stay

The smell of the room was extremely bad, we had to change rooms because we couldn’t stand the smell, the lamps in the room did not have any light bulbs, therefore the light in the room was very poor, in the bathroom, water kept coming out every time we flush it, the sheets did not smell clean.

Business

4/10

Poor

12 Oct 2025

Sharan

No welcome water bottle, no refills to tea/coffee...

Leisure Family_with_children

2/10

Poor

09 Oct 2025

Moises

Not at all

2/10

Poor

06 Oct 2025

Karla

Extremely small tv. A lot of noise and activity going on past 11pm

Leisure Partner

6/10

Pleasant

06 Oct 2025

Joseph

Well the outside looked bad from the street view.. but has gated entrance, parking lot was way to small for the amount of rooms they have. A lot of cars blocking the room door, and very hard to leave at night if your blocked in and not knowing the room to that persons car. The people who live there and stay there make you feel out of place- a few gangsters upstairs and looked like he was about to get ready for a drive by with his bandana tied around his face this morning as I was about to leave the place. Door lock was broken and I did tell the cleaning lady” she said don’t worry about it” found a roach (bug) in the room on our last night. For the price it wasn’t bad but over all the walls are thin and if you don’t mind hearing sex in the next room you will be ok to stay there. The pool area was cool u til I found a women’s finger fake nail floating in the pool- smoker place for sure- would I recommend it? I would it’s a nice upgrade from motel 6 for sure! I would stay some place else to see what else I found. Room 135 facing east is where I was at. Staff very nice. Air conditioning was cold as f$&k. Microwave worked and jacuzzi was clean. Bring extra blankets is all I’d have to say!

Partner

10/10

Exceptional

05 Oct 2025

Charles

Very impressed with this place. Hot tub room is 100% worth it.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Ricardo

👍👍👍

Leisure Partner

10/10

Exceptional

02 Oct 2025

Guillermo

Pool is nice and clean !

2/10

Poor

01 Oct 2025

Julie

Lousy customer service and rude staff

10/10

Exceptional

29 Sep 2025

Byron

Very professional. Friendly

6/10

Pleasant

28 Sep 2025

Joshua

Pay for what you get! Service, Cleanliness wasn’t great. Although I was able to check in early, the front desk felt like they didn’t want to be there. No more breakfast in the morning. Sketchy people hanging out outside. Rooms smell moldy. This used to be our go to for weekend trips to Disney, then Covid hit. This place has gone seriously downhill since with cleanliness, drains back up, We used to love it because of the grill area, pool area but there were a few sketchy people hanging out, did not feel as safe. The construction on the street made it even worse to get in and out.

Partner