Sunshine City Prince Hotel

Japan , Tokyo
TOKYO, Higashi-Ikebukuro, Toshima-ku, 3-1-5
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100 reviews shown

10/10

Exceptional

12 May 2026

Jocelyn

Clean room and staff is great. The rooms are a really good size and

10/10

Exceptional

10 May 2026

mary beth

Beautiful hotel

Friends

2/10

Poor

08 May 2026

Cynthia

Hotel was fine…convenient for its location by having a mall attached, and a stop for airport coach right at the front entrance of property…however, I think hotel management should have the consideration to the customer’s emergency situation…I prepaid my booking in advance…this was not my only stay…at least, this was my 2nd time (in January) within 3 months…this time, my hometown was hit by a severe snow storm…airport was completely shut down for days…road conditions were not safe to drive at all for a week and more…schools were closed for the same…some people just work at home due to the factors of after storm conditions especially with ice rain…so I decided to cancel the trip after just stayed for 1 day instead of staying for the whole time that I prepaid for…otherwise I would be stuck in Japanese for a long time…checked with Expedia, I was told that I need to check directly with the hotel…so spoke with the property manager for refunding the unused days due to the unexpected circumstances instead of getting stranded here in Japanese with the unknown duration for the storm but was declined…I would think that Expedia should help on customers to communicate with the hotel, and the management of the hotel should give the consideration of these abnormal circumstances…especially it was on the news everywhere about the weather problems…being a loyal customer, I do feel that it was a very disservicing and disappointing experiences.

Family_with_children

10/10

Exceptional

06 May 2026

Matt

Right next to sunshine city, so you’ll have plenty of places to choose from to eat.
Within walking distance to the major attractions.
Room was clean.

Partner

8/10

Excellent

04 May 2026

Suzzana

Customer service & rooms were great but the only down side was that our AC was not fully working which made our room warm. I tried to see if we could switch rooms but they were only able to offer us a fan. Other than that everything was great.

Family

10/10

Exceptional

04 May 2026

Codi

We had a great experience staying at the property. Super convenient for early meals and late dinners and connected to sunshine city mall and minutes away from all kinds of shopping. Only issue i had was trying to drop off dirty laundry for laundry service. The front desk clerk told me they didn't do that. I had to show them the laundry tag that had the hotel name on it and the laundry bag provided in room with the hotel logo. Probably new but the language barrier was a challenge. Another great perk. The ikebukuro EV bus stops right outside the lobby. Two routes for a fun trip around the area

Friends

10/10

Exceptional

30 Apr 2026

Mun Wah Lena

Clean and spacious

Family

8/10

Excellent

29 Apr 2026

thu

Place is very nice , a little far walk to the train station

8/10

Excellent

27 Apr 2026

Suzan

we love that the hotel is connected to the mall, nany restaurants and shops. Also on 10 min walk to ikebukuro station. Only thing is the wall is not well isolated , that can be a big minus for people who cant tolerate it.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Suzin

Very nice property & customer service was great! Family mart onsite was very convenient.

Family

6/10

Pleasant

26 Apr 2026

John

The room was very HOT!!! The A/C was not working!

Family

6/10

Pleasant

26 Apr 2026

Johanes

The room was very HOT!!! The A/C was not working!

Family

10/10

Exceptional

26 Apr 2026

Andy

Good location. Airport limo bus is right in front of hotel

Family

10/10

Exceptional

19 Apr 2026

Kelly

Great location. Great staff. Attached to the Sunshine City Mall you have easy access to shopping and dining. Ikebukuro has lots of arcades and anime shopping so it’s a perfect home base. The airport bus drops off and picks up nearby as well.

Self

8/10

Excellent

17 Apr 2026

Vincent

Location is excellent!!!

Family_with_children

10/10

Exceptional

17 Apr 2026

Gary

We had a larger than usual room which was nice but we paid for it. It was more expensive. Overall our stay was nice since we stayed there 38 years ago on our first trip to Japan. Kind of a homecoming you might say. Check in easy as well as check out. The distance to the station is a little far so consider using an airport limo bus or taxi from the Ikebukuro station. Nice stay.

Partner

6/10

Pleasant

16 Apr 2026

Jason

Hotel is old and dated, rooms are very very small with firm beds. Staff are very friendly and helpful. Great being connected to a shopping mall

Family_with_children

8/10

Excellent

14 Apr 2026

Valerie

The property was nice and clean.

Partner

8/10

Excellent

13 Apr 2026

Jeffrey

Good location. Short walk to station. Quiey neighborhood. Konbini inside hotel

10/10

Exceptional

11 Apr 2026

Michael

Frontdesk staff was Super nice. Although some people at the desk were unaware the hotel had drop off laundry options. The rooms cluld use some sort of AC unit in the room besides the small floor unit. For the amount of money spent i felt like being hot and sweaty in our room at night with no way to open a window was harsh.
Great location, part of sunshine city mall and near the Ikebukuro station and Ikebukuro station.

Nothingreally starts opening up until about 9 or 10 am

Added plus, the cute ikibus stops outside the lobby

Friends

10/10

Exceptional

10 Apr 2026

Felix

The Sunshine City Prince hotel is a nice property. I really enjoyed my stay. Would recommend to anyone wanting a nice place to stay.

Family

10/10

Exceptional

10 Apr 2026

MuiMui

Perfect location for a family with young kid.

10/10

Exceptional

09 Apr 2026

DENNIS KWOK PUN

Convenience location

Family

10/10

Exceptional

08 Apr 2026

Andy

Clean room

Family_with_children

10/10

Exceptional

08 Apr 2026

Celine

Love this hotel. Staff was friendly and hotel is connected to mall

Family_with_children

10/10

Exceptional

08 Apr 2026

Stella

Conveniently located affordable hotel connected directly to a shopping mall. About a 7-10 minute walk to the Ikebukuro subway station. Lively shopping area right around the station. Room was well sized and comfortable. Would recommend!

Family_with_children

10/10

Exceptional

05 Apr 2026

Mellissa

This was the Prime Location!!! A complete mall below the hotel with underground connection to Ikebukuro station. Only a ten minute walk to the train station that has access to all the major parts of Tokyo. We could not have been happier. The room was nice and our view from the 33rd floor was gorgeous. Good shower and tub. Provided our pajamas and fresh linens daily. Even a family mart right next to the elevator. We ate the best ramen of our entire trip only 200m away from the hotel.

Partner

10/10

Exceptional

05 Apr 2026

Shari

Clean rooms and friendly sraff

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Diane

Clean rooms

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Alan

clean rooms and friendly staff

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Cheryl

clean and friendly staff

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Darlyne

Clean room and friendly staff

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Aurora

Didn’t use parking & laundry service

Family

8/10

Excellent

14 Mar 2026

Tracy

Clean

10/10

Exceptional

14 Mar 2026

Wan Yu Kaye

Everything is excellent, just the room was too tiny. But it’s Tokyo.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Alexander

Great location right in the Sunshine City Mall. About a 10 minute walk from the station. Highly recommend.

Friends

10/10

Exceptional

08 Mar 2026

Benjamin

Great experience! Fantastic location, close to everything

6/10

Pleasant

06 Mar 2026

Katherine

Good generic hotel that has most of what you would want. The room did not have an air purifier /humidifier included by default like most 3* hotels we've stayed at during our trip. Very central location to Ikebukuro. Airport Limousine bus stop right in front of the hotel. Busy and very big hotel necessitating the use of the elevator which was very annoying during busy times. We once had to wait over 20min due to it being too full three times once it got to our floor. The temperature cannot be controlled in the rooms. It was at times very warm due to warmer than usual temperatures at the end of winter.

10/10

Exceptional

03 Mar 2026

Xuemin, Serene

The staff team went above and beyond to provide support and assistance with resolving a double-charge incident that was originally the credit card issuing company's problem

Self

10/10

Exceptional

01 Mar 2026

ANDRZEJ

This was our second stay at this hotel (first in 2024). The location is excellent, close to two subway stations, so transportation is quick. The rooms are small but clean, and most importantly, the hotel is quiet. There's a shopping center, restaurants, and everything a tourist might need in Tokyo. The only downside I've encountered is the language barrier. The very young reception staff have a very limited command of English, essentially just basic conversational textbook phrases. If a situation arises where you need to provide an answer other than the one in the textbook, it's a problem. Because they don't understand the question, they smile prettily and say \"yes\" or start asking other hotel receptionists who also don't know how to answer the question. So, tourist... you have to figure out the answer yourself.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Kevin

Convenient location, great family accommodations.

Family_with_children

10/10

Exceptional

26 Feb 2026

Aine

Room was great for a solo traveler. Thankfully there was a sofa with a table for extra space especially if you had food. As always my go to place to stay in Tokyo

Self

10/10

Exceptional

23 Feb 2026

Tiffany Georgiana Huong

The room was spotless and the staff was amazing. This is my 3rd time staying here because the staff and room having been the best I've ever stayed at while in Japan. The staff had decent English speakers and even when the person wasn't good at English they were still very helpful. It was very easy to order and pick up packages from the hotel.

Family

8/10

Excellent

23 Feb 2026

Carl

It's tough to beat this location (being attached to Sunshine City Mall/Aquarium). The front desk was very welcoming.

Family

8/10

Excellent

21 Feb 2026

Chia

Yes, great stay

10/10

Exceptional

15 Feb 2026

Maria Karina

Great location. Clean room. Staff very helpful.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Selena

The hotel was very well maintained. The staff was super friendly and very helpful. The amenities are great especially the convenient store that’s right in the hotel came in handy! There were three of us we booked a room with three beds and we still had a fair amount of space to maneuver around the room. The location is a short walk to the train station and to so many activities and restaurants nearby. Will definitely stay here again!

Leisure Family

8/10

Excellent

13 Feb 2026

Asthrid

it was great otherwise just felt the room was a bit too warm with no way to control other than the air volume?

Leisure Partner

10/10

Exceptional

12 Feb 2026

Henry

This hotel is directly connected to Sunshine City Shopping Center. That is a major plus for many who don't want to walk very far to shop. About a 10 minute walk is Ikebukuro station, and near it is Ikebukuro Animate street, where all the anime stores are at. It is one of the best lodgings for the average anime fan. Staff are amazing, lots of them too so you can reach them with little wait time. There's a shuttle bus service at the hotel for those who need to go to Haneda or Narita. Rooms are very similar to 4 star hotels in North America,. There's also a family Mart located within the hotel. Too much convenience here, hence top ratings from me.

Leisure Friends

10/10

Exceptional

07 Feb 2026

Kooi Foong

Great location. Right next to the shopping mall.

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

Supranee

The room was too small and there was no closet or any place to put my clothes.

8/10

Excellent

27 Jan 2026

Supranee

The only thing I don’t like is that there is no closet in the room.

Leisure Family

10/10

Exceptional

23 Jan 2026

Lawton

Room was spotless and all amenities were always filled. Staff was extremely courteous and I had no communication issues despite not speaking Japanese. The FamilyMart on the first floor was very convenient.

Partner

8/10

Excellent

17 Jan 2026

Miguel

We’ve stayed here several times through the years. The location for shopping is great! The hotel rooms are decent. The one thing that remains consistent is the staff is NOT friendly at all. First I thought maybe it’s the language barrier but we stayed at the hotel metropolitan Ikebukuro last year and the staff was so welcoming and friendly even though there was a language barrier. Maybe improve your customer service.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Andy

location

Leisure Partner

10/10

Exceptional

12 Jan 2026

Scott

One of our favourite stays, this hotel is so well located above Sunshine City. Great rooms and I was lucky and had a high floor with a view of Fuji.

Friends_and_family Friends

8/10

Excellent

12 Jan 2026

yushen

room is spacious, clean. staff are very nice. there is shuttle to both airports so it’s a huge plus. downside is the location, seems not super close to transit, google map always asked us to walk more than 15 minutes in all the routes.

Leisure Family

10/10

Exceptional

12 Jan 2026

shogo

サンシャインにホテル内から直接アクセスできて赤ちゃん連れにはとても便利でした。

10/10

Exceptional

07 Jan 2026

Alexis

Phenomenal

Leisure Family

10/10

Exceptional

03 Jan 2026

Cory

Great service, corner room was quite spacious for a family of 4. Convenient location, with Blackcat on the 2nd floor, and 7-11 and a cafeteria in the annex tower. 5 min walk to Shinagawa station.

Leisure Family

10/10

Exceptional

01 Jan 2026

Herbert

Excellent

10/10

Exceptional

31 Dec 2025

Derek

Awesome Staff

4/10

Poor

29 Dec 2025

Todd

Check in was truly the worst. I never saw such a long line of people waiting to check in to a hotel in my life. It was like waiting for a ride at Disneyland. It took more than 45 minutes. I was unsure whether to try the check in machine but it didn’t seem to be much faster. I know some might say well you can always arrive off peak hours but when you’re coming from somewhere else having to check out by 11am, you just need to check in to your next hotel as soon as possible. I honestly didn’t see anything about the hotel that justifies such demand. To me it was a very typical hotel, good location, and served by the airport limo bus. My first impression when I got there was I made a mistake booking here. They need to put their corporate heads together and seriously rethink their whole process and infrastructure. They need way more self service kiosk, maybe triple or quadruple the number, and they need to increase the check in staff by at least 50%. But of course that costs money and then this hotel just becomes more expensive, right? I thought the Japanese people were very efficient but this was a glaring exception.

Leisure Family

10/10

Exceptional

20 Dec 2025

Shuqin

This is an incredibly good value hotel. Unexpectedly, you can access the shopping center directly without having to go outside. The surrounding area is excellent, and you can even enjoy views of Tokyo's night skyline. It offers exceptional value in every aspect.

Leisure Family

10/10

Exceptional

18 Dec 2025

Cynette Lovelyn

This hotel is attached to the Sunshine City Mall. You CANNOT get a better location than that. Everything is super accessible, including the Ikebukuro train station. The location was perfect for our itinerary (we went to Kamakura, Gotemba (Hakone), Yebisu, etc.). Also, the huge Famimart just on the ground floor was top-level convenient. Our flight arrived late in the evening and we were still able to get good food from the konbini. The hotel is clean and spacious enough for a family of 3 (one teen). My only teeny complaint is that the hotel did not provide abundant amenities compared to others (just basic toothbrush kit) that provided face masks, lotions, etc. but for the price we paid, it was okay. The staff is very friendly and check-in/out process was seamless.

Leisure Family

10/10

Exceptional

17 Dec 2025

Christopher

The area was very convienient, and the room was cleaned every day. Sunshine City was very nice, the Family Mart downstairs was great for late night snacks and there were nice places to eat close by. Checking in and out was very easy and the hotel laundry room was easy to use. Definitely recommend!!

Leisure Family

10/10

Exceptional

15 Dec 2025

Fu Ngan

Good services and make the room tidy everyday.

10/10

Exceptional

11 Dec 2025

monica

All of the above

Leisure Partner

10/10

Exceptional

09 Dec 2025

Tin Wai

Convenient location for shopping. Directly connected to the Sunshine City Mall.

Self

8/10

Excellent

09 Dec 2025

Maricel

Great place to stay as this hotel is connected to Sunshine City. You will be spoiled for choice for shopping, dining etc. Another plus is the fact that the airport limousine stops at this hotel. Staff were attentive though check in could be improved. The check in machines was not working when we arrived. The lobby of this hotel is quite spacious but the lounging/ waiting area was a pity, I was looking for a comfortable sofa or lounging chair on this area.

Leisure Partner

10/10

Exceptional

06 Dec 2025

James

A grwat hotel with lovely staff. Friendly and considerate.

Friends_and_family Friends

8/10

Excellent

05 Dec 2025

vera

Self check-in & check-out. The room is clean and the location is convenient for shopping and dining!

Leisure Family

10/10

Exceptional

03 Dec 2025

Khin

We enjoyed one night at this property. All staffs were very nice and very professional. We felt so welcomed. Want to stay here again.

10/10

Exceptional

02 Dec 2025

Monique

I loved my stay at the Sunshine City Prince Hotel. The location was absolutely perfect—right inside Sunshine City Mall, which made it so easy to grab food, do a little shopping, or just wander without going far. The staff were consistently warm and helpful, and the customer service was excellent throughout my stay.

My room was clean and refreshed daily, complete with new robes and slippers, which felt like a nice touch after long days out in Tokyo. Being in Ikebukuro was ideal too—just about a 10-minute walk from the Yamanote Line, making it incredibly convenient to get anywhere in the city.

I would absolutely stay here again on a future trip to Tokyo. Highly recommend!

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Diana

6/10

Pleasant

29 Nov 2025

Alice

Very small room, the walls are paper thin where you can hear your neighbour. One staff in particular at the front desk was not very helpful when we asked her about the airport bus limousine service. I would not be coming back as I know there are other better rooms and service in the same price point and area.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Christina

Nice staff, great amenities, and clean and specious room.

Business_and_leisure Family

10/10

Exceptional

24 Nov 2025

Bryce

Didnt try breakfast but shops, staff, and rooms were excellent.

Leisure Friends

10/10

Exceptional

24 Nov 2025

KWOK SING

We didn’t have breakfast in the hotel. Cannot provide comments

Leisure Family

4/10

Poor

19 Nov 2025

Misae

I have stayed in this hotel twice since I just like the location. It is far from Ikebukuro station but I don't mind walking. And this hotel connects to Sunshine city so you will be close to everything you need and convenient if you don't take train so much.

However, the biggest problem this hotel has is its AC system.
It says they have AC, but you don't get access to control it and cannot change the room temperature since their AC system is an old central AC.
My first time staying at this hotel was in February, 2020.(Could be January)
Winter in Tokyo is very cold but I was hot when I was in the hotel room. And I am a really cold person. Then when we asked the front to change the temperature, they said they lowered it but we were still hot so they ended up bringing a fan in our hotel room. Well, a fan spinning in a heated room in Winter...
So if you are a hot person, this hotel would be really uncomfortable. My husband was sweating and really upset. He won't stay at this hotel in the future anymore.

This my second time stay, November, 2025, he didn't go to Japan with me so I stayed in this hotel again. I assumed the hotel room would be hot and I was right. Well, maybe I was forgetting how uncomfortable it was last time so it was hotter than I was expecting in the room. Again, I am a cold person. I am always cold.
I didn't say anything to the front though this time, because I knew they can't do anything about it. I am not sure about staying in Summer because I have sta

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

6/10

Pleasant

19 Nov 2025

Suzan

breakfast not many choices。 when I was checking out, I was looking for my room key, staff impatiently grasp my holder rummaged through it to find my room key. her attitude was very impolite

Leisure Family

8/10

Excellent

17 Nov 2025

Paul Edwin James

The hotel is clean, quiet and well kept. The location is perfect, as it is connected to a mall, close to a famous shopping street outside the mall, and the train and subway stations. The staff are super helpful and friendly. Would stay again and highly recommend.

8/10

Excellent

10 Nov 2025

Adam

Staff were courteous and helpful

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

John

Room was nice. Thecstaff was great! Convenient location too

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Nancy

Staff very friendly, clean room, just no dresser or closet.

Leisure Family

8/10

Excellent

02 Nov 2025

Timothy

The room was tiny but impeccably clean. The shoer was excellent and our check in went smoothly

Leisure Family

10/10

Exceptional

31 Oct 2025

Cyrus

BIG NOTE: Temperature is regulated for the entire floor so there isn’t air conditioning you can adjust for your room. You can speak to the front desk and request a fan. Staff is nice and very helpful. Hotel is very central and convenient.

Leisure Partner

10/10

Exceptional

31 Oct 2025

Arielle Joi

Great location. Bit of a walk from train station but not too bad.

Leisure Friends

10/10

Exceptional

31 Oct 2025

Kathleen

Clean large room with excellent staff

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Clara

Clean, good amenities, great access to transport. Simple to book in and out again.

Leisure

8/10

Excellent

30 Oct 2025

Lily

Everything was great. Rloom was very clean. Staff was extremely courteous and helpful.

Leisure Family

10/10

Exceptional

29 Oct 2025

Chu Wen

Room was clean and perfectly kept everyday. Staffs were friendly and accommodating!

8/10

Excellent

28 Oct 2025

Liza

Sunshine City was conveniently located connected to the mall and subway station. Family mart is right next to the lobby level by the elevators. Sunshine City is also close to many eateries and restaurants outside the property.

Staff were friendly and helpful. Helped with questions and directions.

This hotel is one of the shuttle (limousine bus) locations for pick up and drop off from Haneda airport.

Rooms were large and spacious. Gave it a four star rating for cleanliness, overall everything was clean but in the sink area there was lots of residual toothpaste/soap splatter all over the wall. This looked off putting.

We did not pay for breakfast / did not receive free breakfast, so could not comment on the food. My rating is for convenience to many dining options. We did receive discount vouchers for some of the restaurants but did not use them as we went further out our daily excursions.

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

Simon

I love Tokyo

This hotel has a lot of chinese visitors who are rude and have no manners. Outside of that, the hotel, location and ammenities were good.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

KAM YI