Name: Sunshine City Prince Hotel
Address: Higashi-Ikebukuro, Toshima-ku, 3-1-5, Tokyo, 1708440, JP

Sunshine City Prince Hotel

Tokyo · Japan

Higashi-Ikebukuro, Toshima-ku, 3-1-5View location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Tyler

Everyone was very helpful and if someone didn't know much English they would get another worker who did. The building is clean and well maintained, it is a bit older looking on the floors beside the reception floor but, still clean and well maintained. They also have a family mart connected to the hotel.

10/10

Exceptional

28 Jul 2026

Chantelle

It was great stay especially the highlight was one of the staffs 平山 spoke excellent Mandarin as well as Shanghai dialect. It made us feel very welcoming. Well done, 平山 san！

6/10

Pleasant

25 Jul 2026

Michael

Firstly the good: location, right in Sunshine City. Has direct limousine bus to the airport. The rooms are also larger than most hotels in Tokyo, that I actually have room to open my suitcase, which is rare in Japan. It is also very clean, but all Japaneae hotels are clean so it's about average (Japan standard).

Now the bad: AC! It has been a long standing problem every rime I stay in this hotel. For some reason their AC is either not powerful enough, or they choose to keep the temperature higher than usual. I stayed in summer, average temp is 35⁰. The AC was never enough. Fortunately, they have electric fans. I suspect many people have the same issues hence they keep a few. Personally I had to have 2 fans on all the time, with one blowing at me directly, and sleep almost naked. Many other hotels I've stayed have individual room temp control but not this one, which is a shame.

Hope they can improve this somehow in the future. But in the mean time, if you are someone like me who can't stand heat, make sure you ask for the fan before you check in.

8/10

Excellent

22 Jul 2026

Washington

Location was a little out the way of everything. But there’s a mall connected to the hotel!

10/10

Exceptional

22 Jul 2026

Abel

Love it

Friends

10/10

Exceptional

18 Jul 2026

Miriam

Very clean and location was great. Staff was pleasant and very helpful. The hotel was connect to mall and walking distance to other shopping centers.

Friends

2/10

Poor

17 Jul 2026

Meiying

This was the worst hotel we stayed at during our three-week trip to Japan. The only advantage is its convenient location. Everything else was disappointing.

The front desk staff were not friendly or helpful, and the breakfast quality was very poor. We recommend eating at Sunshine City Mall instead, where there are many better dining options.

The soundproofing was also very poor, and we could easily hear noise from other rooms.

Overall, we paid over CAD $300 for this stay, and it was definitely not worth the price.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Heather

You can not find a better location. You have the hub of Animate and so many bars and restaurants available. The rooms have very comfortable beds and all the basic amenities you need. The mall has an entrance connected to the hotel as well as a family mart inside the hotel.

Self

10/10

Exceptional

12 Jul 2026

Barbara Y

Very clean and convenient location. Staff was very nice

Family_with_children

10/10

Exceptional

11 Jul 2026

clean and nice

Family_with_children

6/10

Pleasant

10 Jul 2026

Man Wai

Room is dusty and we could see dust on the floor. Bathroom is always clean though. Staff at the lobby is helpful. Hotel is dated but location is the best.

Family

10/10

Exceptional

09 Jul 2026

jacqueline

It is nice place to stay.

8/10

Excellent

09 Jul 2026

Chun

Best location and super convenient!

Family_with_children

10/10

Exceptional

08 Jul 2026

Rodolfo

Really nice, big hotel. The staff is super friendly and very accommodating. The room is bigger than a traditional Japanese hotel room. The laundry room is big enough you'll most likely find an available machine. The location is amazing, you can almost spend an entire day never going outside. The hotel, room, and bathroom is starting to show its age, but it's still very nice and we'll definitely be back.

Partner

6/10

Pleasant

05 Jul 2026

Tina

The hotel is about a 14-minute walk from Ikebukuro Station. It doesn't sound far, but after walking 30k steps a day, it definitely feels like it. The lobby looks nice, but room 1535 was dated and not very clean. The window tracks were dusty, the carpet looked like it needed a deep clean, and the AC barely worked. There was also stain on the lower half of the shower curtain. We asked to switch rooms, but the hotel was full, so housekeeping replaced the curtain and brought us a fan instead. The walls are also very thin—we could hear people walking and talking outside the room.

The only positives were the easy automated check-in/check-out, the attached Family Mart, the onsite washers and dryers, and the airport bus stops at the hotel, which were really convenient. It didn't feel like a 4-star hotel. The rooms need much better maintenance and cleanliness. I would not come back to this hotel.

Family_with_children

8/10

Excellent

02 Jul 2026

Jonathan

Being attached to a shopping mall made for convenient shopping and dining choices. Having a Family Mart on the ground floor was nice too. Ikebukuro Station is neither convenient nor inconvenient. It’s about a 15 minute walk.

Self

10/10

Exceptional

02 Jul 2026

Amy

This was a convenient and nice place to stay. Lots of breakfast choices and overall I would recommend this location for anyone visiting Tokyo.

Family_with_children

10/10

Exceptional

02 Jul 2026

Matthew

Great hotel, attached to sunshine city mall and also has its own family Mart inside the hotel which is 24 hour. Heaps of shopping, dining and entertainment close by!

Partner

8/10

Excellent

02 Jul 2026

Yu Ling

Although the hotel is a little far from the train station, it is very convenient due to its location inside a large shopping mall. The room cleanliness could be improved, and the rooms feel somewhat dated. The soundproofing is also not very good. Overall, this stay was still okay.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Megan

This was our second stay. The room was a good size and well designed so we had ample room for our suitcases. The bed was very comfortable. It has lots of restaurants and is connected to Sunshine which is great.

This hotel runs hot and this trip was the same, so they brought us a floor fan which helped a lot. This is a very beautiful hotel but the location just is really inconvenient. It takes almost 20 minutes to walk to the train station.

Partner

10/10

Exceptional

27 Jun 2026

Sage

Clean rooms, multilingual staff, good location and welcoming environment

Family

4/10

Poor

25 Jun 2026

Yoon

They don't speak English at all. The staff doesn't work well together, so the dinner reservation (very limited, controlled time) and menu got messed up, and they charged us for a more expensive dish. There are 3 hidden fees to pay when checking out.

Friends

10/10

Exceptional

22 Jun 2026

Myra

Clean room, shops nearby

Partner

8/10

Excellent

18 Jun 2026

Raymond

great location, convenient to shopping mall and restaurants.

Family

10/10

Exceptional

16 Jun 2026

Elden

This is my ultimate go-to! Beautiful hotel with awesome service. Location is great with so much to do around the area!

Self

8/10

Excellent

14 Jun 2026

Jeong Han

All good. Cant control ro temp. Quite tiny room size

Family_with_children

10/10

Exceptional

14 Jun 2026

Rejean

Déjeuner excellent

8/10

Excellent

13 Jun 2026

Vanessa Elizabeth van

Hotel conveniently located next/ adjoining the Sunshine City Mall where there are plenty of dining options and restaurants. The hotel has comfortable rooms with laundry room on the six floor with dryers and washing machines ( nominal fee) for hotel guests. There is a 24h convenience Family mart where one can purchase a plethora of different food items which can be heated in the store and numerous baked goods, drinks, snacks and gift items. The hotel staff are polite, efficient and friendly. An easy 10 minute walk to the station/ Metro.

Partner

8/10

Excellent

11 Jun 2026

Renee

Better response time and english speaking staff for medical emergencies.

Family_with_children

4/10

Poor

10 Jun 2026

Yuko

Old hotel and so many foreign tourists in groups, and the lobby was a mess. check in process took so long because there were only one or two receptionist. The air conditioner was not working well but they gave us a fan which was helpful, too bad they do no have a room service. Some of the front desk personnel provide a great service but others were not, so I do not know if i want to stay again

Self

6/10

Pleasant

04 Jun 2026

Veronica

I would like to say everything was pretty good in the Prince Sunshine Hotel but, there are a few downsides. The location is very convenient, the hotel connects with the sunshine city mall which is great for shopping and dining. The staff at the front desk lacks training (some of them). The Hotel is super busy, hundreds of guests and the hallways and elevators are mostly everyday packed with people and luggage and children running in the hallways, it becomes noisy and crowded. It is a little bit far from Ikebukuro station, if you don’t like, or can’t, walk long distances, probably you have to choose another Hotel.

Family

8/10

Excellent

04 Jun 2026

Eunice

I’ve stayed at various hotels located at various areas in Tokyo and this hotel is the most convenient so far.

There is an airport limousine bus service to and from the airport. The hotel is connected to a large mall and there is a sheltered connection to the underground metro station, useful for rainy days! It is a fairly short walk to the JR station with loads of restaurants and shops along the way.

The room is fairly large for Tokyo standards (20 sqm room) but there was barely enough room to open our luggage (2 nos.) at the same time due to the room layout.

Partner

10/10

Exceptional

03 Jun 2026

Cynthia

Had a handicap room. Spacious. Almost hospital type bed. Nice clean walk in shower.

Self

10/10

Exceptional

02 Jun 2026

Tiffany

This hotel was beautiful, it is a step up to the bathroom that I found difficult because I am on a walking cane. Maybe ask for handicap room if you can not step up high. The room was nice and so much to do right at the hotel, we loved that because it was our last few days and we didn’t feel like walking far away. 10/10 I will stay here again

Family

8/10

Excellent

02 Jun 2026

NANCY

Con.
1. Centralized AC/heater.

Setting setting to max and auto does little. Had to ask for fan to circulate air in room.

Other hotels have standalone individual ac. In May/June room can be very stuffy

2. Pillows is soso

3. Mattress is okay. Better than APA

4.Fridge is small

5. Sound proof barrier is lacking... I vs hear neighbours talking 🤔

Benedits
1. Location, hotel connected to mall but keep in mind most store closes at 7pm

2. Pokemon lovers lots of gyms and stops accessible from room

3. Average 14-15 mins walk

4. Airport shuttle bus to haneda /Narita. You need to book with the hotel staff

5. Family mart at main floor

6. The only hotel I been to that have big washroom is a major plus

10/10

Exceptional

31 May 2026

In San

Very convenient and safe

Family

10/10

Exceptional

31 May 2026

Siu Ming Sammy

Great location. The mall is right under the hotel.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Gerald

Amazing hotel. Great location. Attached to Sunshine City. Lots of restaurants and shops. The room was good size for my family and always clean. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

25 May 2026

jaheim

everything was nice

10/10

Exceptional

23 May 2026

Soo Min June

There are not enough lifts to service stayers. Breakfast is ok but you will bored if you have it more than once. The best part about this hotel is being connected to sunshine city. The hotel has a conbini and the limousine bus to airport stops at this hotel. It takes about 10-15 mins to walk to ikebukuko station.

Partner

10/10

Exceptional

17 May 2026

Arts

Family mart convenience location, room being cleaned daily is a plus.

Friends_and_family Family

10/10

Exceptional

13 May 2026

CECILIA

Best breakfast buffet for your buck!

10/10

Exceptional

12 May 2026

Jocelyn

Clean room and staff is great. The rooms are a really good size and

10/10

Exceptional

10 May 2026

mary beth

Beautiful hotel

Friends

2/10

Poor

08 May 2026

Cynthia

Hotel was fine…convenient for its location by having a mall attached, and a stop for airport coach right at the front entrance of property…however, I think hotel management should have the consideration to the customer’s emergency situation…I prepaid my booking in advance…this was not my only stay…at least, this was my 2nd time (in January) within 3 months…this time, my hometown was hit by a severe snow storm…airport was completely shut down for days…road conditions were not safe to drive at all for a week and more…schools were closed for the same…some people just work at home due to the factors of after storm conditions especially with ice rain…so I decided to cancel the trip after just stayed for 1 day instead of staying for the whole time that I prepaid for…otherwise I would be stuck in Japanese for a long time…checked with Expedia, I was told that I need to check directly with the hotel…so spoke with the property manager for refunding the unused days due to the unexpected circumstances instead of getting stranded here in Japanese with the unknown duration for the storm but was declined…I would think that Expedia should help on customers to communicate with the hotel, and the management of the hotel should give the consideration of these abnormal circumstances…especially it was on the news everywhere about the weather problems…being a loyal customer, I do feel that it was a very disservicing and disappointing experiences.

Family_with_children

10/10

Exceptional

06 May 2026

Matt

Right next to sunshine city, so you’ll have plenty of places to choose from to eat.
Within walking distance to the major attractions.
Room was clean.

Partner

8/10

Excellent

04 May 2026

Suzzana

Customer service & rooms were great but the only down side was that our AC was not fully working which made our room warm. I tried to see if we could switch rooms but they were only able to offer us a fan. Other than that everything was great.

Family

10/10

Exceptional

04 May 2026

Codi

We had a great experience staying at the property. Super convenient for early meals and late dinners and connected to sunshine city mall and minutes away from all kinds of shopping. Only issue i had was trying to drop off dirty laundry for laundry service. The front desk clerk told me they didn't do that. I had to show them the laundry tag that had the hotel name on it and the laundry bag provided in room with the hotel logo. Probably new but the language barrier was a challenge. Another great perk. The ikebukuro EV bus stops right outside the lobby. Two routes for a fun trip around the area

Friends

10/10

Exceptional

30 Apr 2026

Mun Wah Lena

Clean and spacious

Family

8/10

Excellent

29 Apr 2026

thu

Place is very nice , a little far walk to the train station

8/10

Excellent

27 Apr 2026

Suzan

we love that the hotel is connected to the mall, nany restaurants and shops. Also on 10 min walk to ikebukuro station. Only thing is the wall is not well isolated , that can be a big minus for people who cant tolerate it.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Suzin

Very nice property & customer service was great! Family mart onsite was very convenient.

Family

6/10

Pleasant

26 Apr 2026

John

The room was very HOT!!! The A/C was not working!

Family

6/10

Pleasant

26 Apr 2026

Johanes

The room was very HOT!!! The A/C was not working!

Family

10/10

Exceptional

26 Apr 2026

Andy

Good location. Airport limo bus is right in front of hotel

Family

10/10

Exceptional

19 Apr 2026

Kelly

Great location. Great staff. Attached to the Sunshine City Mall you have easy access to shopping and dining. Ikebukuro has lots of arcades and anime shopping so it’s a perfect home base. The airport bus drops off and picks up nearby as well.

Self

8/10

Excellent

17 Apr 2026

Vincent

Location is excellent!!!

Family_with_children

10/10

Exceptional

17 Apr 2026

Gary

We had a larger than usual room which was nice but we paid for it. It was more expensive. Overall our stay was nice since we stayed there 38 years ago on our first trip to Japan. Kind of a homecoming you might say. Check in easy as well as check out. The distance to the station is a little far so consider using an airport limo bus or taxi from the Ikebukuro station. Nice stay.

Partner

6/10

Pleasant

16 Apr 2026

Jason

Hotel is old and dated, rooms are very very small with firm beds. Staff are very friendly and helpful. Great being connected to a shopping mall

Family_with_children

8/10

Excellent

14 Apr 2026

Valerie

The property was nice and clean.

Partner

8/10

Excellent

13 Apr 2026

Jeffrey

Good location. Short walk to station. Quiey neighborhood. Konbini inside hotel

10/10

Exceptional

11 Apr 2026

Michael

Frontdesk staff was Super nice. Although some people at the desk were unaware the hotel had drop off laundry options. The rooms cluld use some sort of AC unit in the room besides the small floor unit. For the amount of money spent i felt like being hot and sweaty in our room at night with no way to open a window was harsh.
Great location, part of sunshine city mall and near the Ikebukuro station and Ikebukuro station.

Nothingreally starts opening up until about 9 or 10 am

Added plus, the cute ikibus stops outside the lobby

Friends

10/10

Exceptional

10 Apr 2026

Felix

The Sunshine City Prince hotel is a nice property. I really enjoyed my stay. Would recommend to anyone wanting a nice place to stay.

Family

10/10

Exceptional

10 Apr 2026

MuiMui

Perfect location for a family with young kid.

10/10

Exceptional

09 Apr 2026

DENNIS KWOK PUN

Convenience location

Family

10/10

Exceptional

08 Apr 2026

Andy

Clean room

Family_with_children

10/10

Exceptional

08 Apr 2026

Celine

Love this hotel. Staff was friendly and hotel is connected to mall

Family_with_children

10/10

Exceptional

08 Apr 2026

Stella

Conveniently located affordable hotel connected directly to a shopping mall. About a 7-10 minute walk to the Ikebukuro subway station. Lively shopping area right around the station. Room was well sized and comfortable. Would recommend!

Family_with_children

10/10

Exceptional

05 Apr 2026

Mellissa

This was the Prime Location!!! A complete mall below the hotel with underground connection to Ikebukuro station. Only a ten minute walk to the train station that has access to all the major parts of Tokyo. We could not have been happier. The room was nice and our view from the 33rd floor was gorgeous. Good shower and tub. Provided our pajamas and fresh linens daily. Even a family mart right next to the elevator. We ate the best ramen of our entire trip only 200m away from the hotel.

Partner

10/10

Exceptional

05 Apr 2026

Shari

Clean rooms and friendly sraff

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Diane

Clean rooms

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Alan

clean rooms and friendly staff

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Cheryl

clean and friendly staff

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Darlyne

Clean room and friendly staff

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Aurora

Didn’t use parking & laundry service

Family

8/10

Excellent

14 Mar 2026

Tracy

Clean

10/10

Exceptional

14 Mar 2026

Wan Yu Kaye

Everything is excellent, just the room was too tiny. But it’s Tokyo.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Alexander

Great location right in the Sunshine City Mall. About a 10 minute walk from the station. Highly recommend.

Friends

10/10

Exceptional

08 Mar 2026

Benjamin

Great experience! Fantastic location, close to everything

6/10

Pleasant

06 Mar 2026

Katherine

Good generic hotel that has most of what you would want. The room did not have an air purifier /humidifier included by default like most 3* hotels we've stayed at during our trip. Very central location to Ikebukuro. Airport Limousine bus stop right in front of the hotel. Busy and very big hotel necessitating the use of the elevator which was very annoying during busy times. We once had to wait over 20min due to it being too full three times once it got to our floor. The temperature cannot be controlled in the rooms. It was at times very warm due to warmer than usual temperatures at the end of winter.

10/10

Exceptional

03 Mar 2026

Xuemin, Serene

The staff team went above and beyond to provide support and assistance with resolving a double-charge incident that was originally the credit card issuing company's problem

Self

10/10

Exceptional

01 Mar 2026

ANDRZEJ

This was our second stay at this hotel (first in 2024). The location is excellent, close to two subway stations, so transportation is quick. The rooms are small but clean, and most importantly, the hotel is quiet. There's a shopping center, restaurants, and everything a tourist might need in Tokyo. The only downside I've encountered is the language barrier. The very young reception staff have a very limited command of English, essentially just basic conversational textbook phrases. If a situation arises where you need to provide an answer other than the one in the textbook, it's a problem. Because they don't understand the question, they smile prettily and say \"yes\" or start asking other hotel receptionists who also don't know how to answer the question. So, tourist... you have to figure out the answer yourself.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Kevin

Convenient location, great family accommodations.

Family_with_children

10/10

Exceptional

26 Feb 2026

Aine

Room was great for a solo traveler. Thankfully there was a sofa with a table for extra space especially if you had food. As always my go to place to stay in Tokyo

Self

10/10

Exceptional

23 Feb 2026

Tiffany Georgiana Huong

The room was spotless and the staff was amazing. This is my 3rd time staying here because the staff and room having been the best I've ever stayed at while in Japan. The staff had decent English speakers and even when the person wasn't good at English they were still very helpful. It was very easy to order and pick up packages from the hotel.

Family

8/10

Excellent

23 Feb 2026

Carl

It's tough to beat this location (being attached to Sunshine City Mall/Aquarium). The front desk was very welcoming.

Family

8/10

Excellent

21 Feb 2026

Chia

Yes, great stay

10/10

Exceptional

15 Feb 2026

Maria Karina

Great location. Clean room. Staff very helpful.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Selena

The hotel was very well maintained. The staff was super friendly and very helpful. The amenities are great especially the convenient store that’s right in the hotel came in handy! There were three of us we booked a room with three beds and we still had a fair amount of space to maneuver around the room. The location is a short walk to the train station and to so many activities and restaurants nearby. Will definitely stay here again!

Leisure Family

8/10

Excellent

13 Feb 2026

Asthrid

it was great otherwise just felt the room was a bit too warm with no way to control other than the air volume?

Leisure Partner

10/10

Exceptional

12 Feb 2026

Henry

This hotel is directly connected to Sunshine City Shopping Center. That is a major plus for many who don't want to walk very far to shop. About a 10 minute walk is Ikebukuro station, and near it is Ikebukuro Animate street, where all the anime stores are at. It is one of the best lodgings for the average anime fan. Staff are amazing, lots of them too so you can reach them with little wait time. There's a shuttle bus service at the hotel for those who need to go to Haneda or Narita. Rooms are very similar to 4 star hotels in North America,. There's also a family Mart located within the hotel. Too much convenience here, hence top ratings from me.

Leisure Friends

10/10

Exceptional

07 Feb 2026

Kooi Foong

Great location. Right next to the shopping mall.

Friends_and_family Family

6/10

Pleasant

31 Jan 2026

Supranee

The room was too small and there was no closet or any place to put my clothes.

8/10

Excellent

27 Jan 2026

Supranee

The only thing I don’t like is that there is no closet in the room.

Leisure Family

10/10

Exceptional

23 Jan 2026

Lawton

Room was spotless and all amenities were always filled. Staff was extremely courteous and I had no communication issues despite not speaking Japanese. The FamilyMart on the first floor was very convenient.

Partner

8/10

Excellent

17 Jan 2026

Miguel

We’ve stayed here several times through the years. The location for shopping is great! The hotel rooms are decent. The one thing that remains consistent is the staff is NOT friendly at all. First I thought maybe it’s the language barrier but we stayed at the hotel metropolitan Ikebukuro last year and the staff was so welcoming and friendly even though there was a language barrier. Maybe improve your customer service.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Andy

location

Leisure Partner

10/10

Exceptional

12 Jan 2026

Scott

One of our favourite stays, this hotel is so well located above Sunshine City. Great rooms and I was lucky and had a high floor with a view of Fuji.

Friends_and_family Friends

8/10

Excellent

12 Jan 2026

yushen

room is spacious, clean. staff are very nice. there is shuttle to both airports so it’s a huge plus. downside is the location, seems not super close to transit, google map always asked us to walk more than 15 minutes in all the routes.

Leisure Family

10/10

Exceptional

12 Jan 2026

shogo

サンシャインにホテル内から直接アクセスできて赤ちゃん連れにはとても便利でした。