Eira do Serrado Hotel & Spa

10/10

Exceptional

28 Feb 2026

Scott

Great views, nice staff, great stop for
The Nun’s walk and Pico Ariero.
Great to have a sauna and hot tub for after. Especially in February!

Partner

8/10

Excellent

04 Oct 2025

shakir

Wonderful location, needs a bit extra…

Excellent stay, wonderful views that were worth it by itself. My favourite part was lying on the sofa looking at the clouds pour from the mountains.

But a couple of things couple could be improved. The spa facilities were not good enough. The sauna wasn’t hot enough, and the jacuzzi did not look clean.

Also the big TV in the room didn’t have many working channels, they did have a lot of regional German and Austrian channels though. So bring a HDMI cable and hook your device if you want to stream anything.

The staff were wonderful however and the restaurant was good.

Partner

6/10

Pleasant

15 Aug 2025

Laila

The hotel is in a beautiful location but it advertised it has air conditioning - it does not. There were no fans available either. If air conditioning is a requirement, don’t book this hotel.

Leisure Family

10/10

Exceptional

23 Jul 2025

Mittida

Excellent staff, view. It's remote and food was good.

Leisure Family

10/10

Exceptional

08 Jul 2025

Rodney

Staff lovely, very attentive to all needs.

10/10

Exceptional

26 May 2025

Amanda

Amazing stay, views, property, staff. All amazing- would stay again

8/10

Excellent

11 Mar 2025

Sai

Excellent hotel but very remote

Leisure Self

6/10

Pleasant

26 Feb 2025

glyn

It's all about location

Superb position in the mountainside at the top of the path to the valley below. Wheather is all important as when the cloud comes in, you see very little.
The hotel is showing its age ( and lack of maintenance).
We ate in the hotel in the evenings; there is no real option in the locality. The meals were of mixed quality but generally acceptable. This was in contrast to the breakfasts which were poor, hot items allowed to go cold on hardly warm \" hotplates\" and left there indefinitely. The machine juices and coffee were amongst the worst we have ever been served.
The service in general was perfunctory, this must reflect on management.
My recommendation: if you want to experience of the location, there are many day trippers, or stay for one night. If driving a hire car, you need to be a confident driver as the single road up and down is narrow and winding. These facts do not affect the local bus drivers, a concern when they appear in the opposite direction!

Friends_and_family Family

6/10

Pleasant

28 Jan 2025

Peter

We did the downhill walk into the Valley of the Nuns many years ago and always thought it would be amazing to stay in the hotel high up at the start of the walk. The views from the rooms over at thousand feet above the valley are amazing and it’s great to be up there as the sun sets and rises. The Reception staff are very friendly and check in was easy with parking outside. The room was clean with a large balcony and top marks for the shower. The noise from the young family next door rather spoiled the quiet surroundings and showed the walls were thin however. Being out of the season the restaurant was all but closed down and the food was nothing to rave about although the service was friendly. Breakfast again was fairly poor with no fresh juice and as the numbers staying weren’t great it seemed they didn’t feel the need to make an effort. Fried eggs under cooked and served on a cold plate. A kettle was provided in the room but enough for one drink only and no milk. Great if you want the views to yourself after the daytime tourist rush but not the relaxed environment with a bar and good food we’d hoped for.

Leisure Partner

10/10

Exceptional

29 Nov 2024

Amanda

What an amazong stay. Obviously the views were stunning, but on top of the view the included amenities for the price, you cant beat it. Breakfast was inlcuded and made on the spot. I stayed during off season, late November. I felt like I had thr place to myself. I love that every room includes a view.
I just wish I had more time.

Leisure Self

8/10

Excellent

26 Nov 2024

Yulia

Only reception staff makes a difference here! Very friendly and helpful!
Breakfast is quite bad, including the service. The area is of course fantastic but the hotel is quite outdated and requires renovation.

Leisure Self

8/10

Excellent

07 Nov 2024

Frederic

Included breakfast buffet was cold and below average. Location is fabulous.

Leisure Self

10/10

Exceptional

26 Oct 2024

Tamas

Best Hotel ever. View from the room is stunning! Need to try it once in a lifetime!

Partner

10/10

Exceptional

10 Oct 2024

Israel

Great stay, a little out of the way with nothing else in walking distance. The restaurant is average, decent breakfast is included. Higher rated places to eat just 20 minutes away.

Leisure Self

8/10

Excellent

02 Sep 2024

Ruben

Very quiet and relaxing, with great views

Leisure Friends

8/10

Excellent

31 May 2024

Laura

Amazing view.

We had a wonderful stay. Beautiful view. Free parking, very comfortable bed. Friendly staff and good facilities. Variety at breakfast, good value for money.
The breakfast was not always very hot and would have appreciated more toiletries in the bathroom. Overall a very comfortable stay. Thank you.

10/10

Exceptional

28 Apr 2024

Verified traveler

Lovely hotel.

The staff were great. The view from the room was amazing. Breakfast was delicious. The road up to the hotel was a little scary the first few times. Its at arount 1500 meters so be prepared for your ears to pop if you head out anywhere.

Partner

10/10

Exceptional

13 Apr 2024

Claus

Peace and quiet

10/10

Exceptional

03 Apr 2024

Sonia

Amazing location.
Restaurant at hotel was delicious.
Very quiet place.
Would definitely book again.

Leisure Partner

8/10

Excellent

30 Mar 2024

Stephen

Great location with amazing views. Spa was nice too. A little tired in places but everyone very friendly

Partner

10/10

Exceptional

26 Mar 2024

patrick

Wonderful experience.

Leisure

10/10

Exceptional

24 Feb 2024

David

You’ve never seen views like this!

Can’t beat the view at this place! Simply breathtaking. Perched on a mountain top overlooking a beautiful mountain valley. Nice restaurant and a nice pool and spa. One word of warning is there is no easy way to get back and forth to Funchal. Highly recommend a rental car if you stay here and don’t take a wrong turn on the mountain/ it’s a long way down. Rooms are nice and clean with great views. If you’re looking to get away from the hustle and bustle of Funchal you found it.

Partner

10/10

Exceptional

24 Jan 2024

Ramute

Fabulous

Self

10/10

Exceptional

24 Nov 2023

Danielle

What a location! Besutoful view of the valley and mountains from the room, dining room and swimming pool. Great shower pressure and wifi and the hot tub was great after hiking. The pool was cold but that would be amazing in summer. Friendly staff.

Leisure Partner

10/10

Exceptional

16 Oct 2023

James

This is probably the best hotel I've ever stayed in due to the exceptional surroundings!! Staff was friendly, breakfast and restaurant were good, and staff was very friendly and helpful.

Leisure Partner

10/10

Exceptional

09 Sep 2023

Verified traveler

The views are stunning

The views are absolutely outstanding!!! The room was really nice and we had a big terrasse from where we could enjoy the views later at night. The restaurant was ok. I would recommend this hotel if you plan on going hiking around or if your priority is the view. Otherwise, if you goo for the pool or the spa, I would not recommend it. The pool was too cold to enjoy, the jacuzzi was too small and also way too cold. The sauna was not hot. On our side we didn't mind because the views were more than enough to compensate and we were there mainly for that and the hike.

Partner

8/10

Excellent

29 Aug 2023

d

Beds were firm , breakfast average , but hotel otherwise very good

Partner

8/10

Excellent

14 Aug 2023

Michael

Great Location. Good views if there are no clouds.

Leisure Partner

8/10

Excellent

12 Jul 2023

Kiera

The drive to the hotel was lengthy with very windy turns and small lanes, however the view from the hotel and from our room was spectacular. Some of the staff were so lovely to us but there were a few that were quite rude and blunt when we said a passing hello or had a query. The electronic equipment in the gym didn’t work and a member of staff (who was very lovely) only came to charge the equipment on the 5th day of our stay which was a shame. There were also no weights available either. The rooms were very clean and the cleaning staff were helpful and nice. We absolutely loved the buffet breakfast and the pool/spa area. Overall we enjoyed our stay and would return here.

Leisure Partner

10/10

Exceptional

01 Jul 2023

Nicole

We had a wonderful stay up in the mountains at this hotel. The staff was friendly and the room was great with a great view of the mountains right from the balcony. We enjoyed breakfast in the morning with a gorgeous view of the mountains and valley and the pool and hot tub after day of exploring downtown Madeira and an afternoon of hiking in the mountains.

Leisure Partner

6/10

Pleasant

02 Jun 2023

Arkadiusz

Dissapointing stay.

Hotel is located in absolutely stunning location. It has quite nice looking and fairly modern rooms with amazing views (if the windows were clean)but that's about it unfortunately.
Staff is grumpy and not too happy to help.
Doors to the rooms have no amortisation therefore every time the door is being shut it wakes you up. Walls are thin too, therefore if you get loud neighbours (neighbours in this case means 5 rooms on either side of yours and opposite) you might struggle to get a night sleep too.
One plug in the room and that's close to the bathroom, not to the bed.
Breakfast was of really poor choice and quality. Horribly tasting coffe but you are more than welcome to have a probably tastier one if you pay but we chose not to, out of principle.
SPA was never seen as opening hours are for people who live in hotel, not for active ones. 10am till 6pm is a little bit of a joke?

Partner

10/10

Exceptional

18 Apr 2023

Kevin

The location, views, restaurant, huge value for price.

Leisure Partner

10/10

Exceptional

08 Apr 2023

Francois

Vue spectaculaire! Restauration très ordinaire.

Leisure Partner

10/10

Exceptional

25 Mar 2023

Peter

Nice hotel in the mountains

We have a lot of activities and arrived late like 1800. SPA closed early, very bad, shops near closed. Bad resturant, don´t eat tuna.

Partner

10/10

Exceptional

19 Feb 2023

lubomir

The view

Leisure Self

10/10

Exceptional

27 Jan 2023

Maria

Best regards for hotel’s staff

Friends_and_family Family

10/10

Exceptional

16 Jan 2023

Peter

This place is amazing , the view is tremendous

Leisure Partner

10/10

Exceptional

23 Oct 2022

Verified traveler

Great hotel

Amazing view, clean and quiet room (except saturdays when usually are weddings), good parking, good food. Beds and pillows very confortable, always heat and hot water. SPA is not very good, only a cold pool and a jacuzzi. Sauna didn't work. No bath robe in rooms, no towels for pool, safe with extra cost. But we didn't came for SPA so it was a great choice.

Partner

8/10

Excellent

24 Sep 2022

Roman

Good clean hotel with amazing view.

10/10

Exceptional

03 Jun 2022

Stacey

Amazing place to stay

Amazing stay here! Best service helpful and soo friendly!! Honestly the staff took their time and for our fist time on the island they made the stay so much more memorable I would recommend a stay here!!

Partner

10/10

Exceptional

02 Jun 2022

Tonje Felberg

One of the best hotel experiences of my life! The view was even nicer than the photos, and access to hikes right outside the door. Very good service and friendly staff, good breakfast, vegetarian options in the restaurant and very good Portuguese red wine. I also used the gym on the lower floor, and it was great to work out with the view of the mountains. Great value for the price, and highly recommended!

Leisure Self

10/10

Exceptional

22 Apr 2022

David

Astounding location

Ive stayed here before on more than one occasion. The location, apart form the many bus tours arriving to take in the view, is astounding sitting wedged in a cleft between a high peak and a look out. The exterior of the building is not particular pleasing but the interior defies that assessment having a big dining room with astounding views and rooms which all have views and balconies overlooking the valley floor 400 odd meters below. The staff is excellent at everything they do.

Partner

8/10

Excellent

02 Apr 2022

Fernando

Location.

Leisure Self

10/10

Exceptional

06 Mar 2022

John

The view was amazing ,the balcony to our room gave a stunning view of the valley of the nuns,breakfast was from an enormous buffet that set us up for the day

Leisure Partner

10/10

Exceptional

12 Dec 2021

Simon

Great location, shame about breakfast.

Fantastic location although there is limited scope for walking other than down to the village. Everything well maintained and clean. Spa and pool not really operational - pool cold. As noted by others, breakfast is a disappointment. Nasty coffee from machine. 'Hot' options stone cold even at 8am when it opened.

Partner

10/10

Exceptional

02 Sep 2021

Charles

Wonderful reception and checkin process! The staff have gone above and beyond!

Friends_and_family Family

8/10

Excellent

08 Feb 2020

Shabs

Reception staff / lacking training. Took money off my credit card without informing me
Breakfast / good quantity but lacking quality
Location of property/ excellent

Leisure

10/10

Exceptional

12 Aug 2019

Victoria

It is a hotel we will dream of coming back to

Our stay at this mountain-top retreat was amazing. The pictures of the website do not do justice. The pool was the best in the world with breath-taking panoramas. The doors from the pool open into a balcony. Each of the rooms in this boutique hotel have the views, so does the restaurant. I liked the location because it was not too hot in the afternoons. Right from the hotel there is a hiking trail into the village in the valley. It is one tough trail. There is a short trail from the hotel to the viewpoint above the hotel. Our room was actually comfortable despite 4 people staying in it. Breakfast was very nice as well.

Family

10/10

Exceptional

29 Apr 2019

Verified traveler

Very Good service - kind gentleman at reception who helped me and the young server at the restaurant was so nice , he even brought the food to our room when my wife was not well !
Fantastic view when it was sunny . Unfortunately , we were foggied out on day !

Partner

6/10

Pleasant

08 Jan 2019

Verified traveler

The location is fantastic, but for a hotel so upsides from everything it should have more things to do, the pool should not close by 7.00pm and the Billard table should be free of charge and not 5 Euro per hour

Leisure Partner

10/10

Exceptional

01 Oct 2018

Verified traveler

Very beautiful view from the hotel

Excelllent placement.
Beautiful surroundings.
Exceptionel.

8/10

Excellent

19 Aug 2018

Martina

Stunning view which compensates anything that you could potentially complain about.. in general very good value for money!

Partner

8/10

Excellent

30 May 2017

Verified traveler

The height of (not quite) luxury

A three night stay at the Eira do Serrado during a month visiting Madeira. Good reception, large room with fabulous views and a restaurant offering an extensive menu and huge portions. Our third time here over the years and still the only down side is the number of functions and coach parties which create a good deal of noise and detract from the potential atmosphere - but not enough to stop us going back again sometime.

Partner

10/10

Exceptional

06 Dec 2016

andrew

Amazing views set high up in a mountain valley

After visiting lots of hotels around the coast line we thought we'd try an inland one. Wow breathtaking views from room , restaurant and swimming pool. Highly recommend this in every way.

10/10

Exceptional

27 Nov 2016

mark

top stay

An amazing place that is a must!

Partner

8/10

Excellent

08 Dec 2015

Julie

€5 extra for everything

This is a beautiful, clean, well maintained hotel in an excellent location

But, service was a bit poor, breakfast was poor & sparse, had to pay €5 each per person for 'swim cap' ( compulsory ) €5 for game of pool, €5 for sauna & additional € 5 per person for steam room, also rooms were very cold

Family

10/10

Exceptional

16 Jun 2015

Wilma

In beside the clouds,so mysterious

Here for two nights high up in the mountains in Madeira. The rooms are basic,no fridge in our room.fabulous view looking onto the mountains and down into the Nuns Valley. Lovely restaurant,all the staff are very pleasant. Good cooked breakfast,lots to eat.watch the coffee machine,sometimes needs help. Swimming pool etc looks onto the cliff and mountains you could not get anything better .You have to pay 5euros for the most ridiculous swimming hat, but you can always keep it as a sovereign - caused such a laugh to put it on. You have to pay extra for the sauna and steam room so ask before you book to make sure you get the right package. Thus is all new and we just loved it.we gave been a few times, not with swimming pool.walk down to the village takes about 1 hour 30 min if you wear good footwear, same back but pick up a long stick it will help you as it is very steep.up in the mountain you can be in clouds for quite awhile.

Partner

10/10

Exceptional

25 Mar 2015

Rick

Great hotel

Great hotel, amazing views from rooms. Hotel staff were very friendly and helpful. Can't fault anything. We were lucky with the weather so views stunning. A bit remote, but you know that if you're booking this hotel. A new road opened December 2014 (not shown on maps but just before road from hotel joins VE7) gives a great drive to Pico Do Arieiro and stunning walks from there.

10/10

Exceptional

20 Sep 2014

English

Fantastic view, really lovely people

This hotel is a real gem. The view from the rooms and restaurant is amazing. We couldn't get enough of it. The staff are very friendly and helpful and work tremendously hard. We have stayed here several times before and enjoyed each time. Most times we have hired a car as the journey is all uphill from Funchal (about 20 minutes). We have actually walked downhill into Funchal (takes about 3 hours) and used the bus service for a different type of holiday. The building of an indoor swimming pool and gym is coming on and will be ready soon. Do not be put off if there is a wedding function on at the hotel when you visit. The staff still give you the same attention and the food is no less inviting nor slower than normal. The staff do everything they can to make you feel welcome. We will revisit again!

Family

8/10

Excellent

30 Aug 2014

Iris

Good Hotel, friendly staff

The Hotel is under Construction at the Moment but as we were only there for the Night it was ok and the Noise starting at 8 in the Morning was still ok to have breakfast and to relax. The breakfast is good and rooms are clean.

Partner

8/10

Excellent

08 May 2014

Subee

Extraordinary mountain location!

A real find - we were very happy with our 2-night stay here. The reception staff were very helpful with ready answers to all our queries. I had requested a superior room, and we were allotted 'minus 2nd floor'. The trees partially blocked our view of Curral das Freiras, but the spectacular sunset colours in the surrounding mountains took over! We had a balcony overlooking the beautiful valley. We had 2 bedrooms, which meant that our double bed was in the inner room and we were unable to look at the marvellous views from the bed. The floors were cold and we were unable to walk around barefoot, but the quality of the bathroom and bedroom furnishings was excellent. We ate at their restaurant and could not find fault with the quality of both the food and the wine; however, the price was quite high compared with the room price (very reasonable). The service in the restaurant was very good, and the mountain & valley views absolutely to die for! For the duration of the day the front of the Estalagem is full of sightseeing tourists in coaches and cars, and there are tourist shops. After dark there is no-one. It is lovely in your hotel room because you are the other side to all this chaos. We zig-zag walked down to the town, had lunch and walked it off coming the whole way back up. A great walk - about 2 hours each way.

Family

10/10

Exceptional

27 Apr 2014

Magdi

Stunning view, fantastic service and food

Absolutely lovely hotel with amazing views and with very friendly staff who help with any question. The restaurant serves massive portion of fresh and tasty food! The only minus are very thin walls especially when you have noisy neighbours

10/10

Exceptional

24 Apr 2014

Muffin

5 Star Accommodation. Best views on the Island.

This was for me the best of the 5 Hotels we stayed in. Best views on the Island. Fantastic food. Great for walking (if you have your Madeiran knees). Could not fault anything about our day at the hotel. Highly recommended.

8/10

Excellent

13 Jun 2013

Fidel

What a good choice.

The adjacent restaurant (which serves huge portions) is really very good and we had visited it several times before but this was our first stay in the hotel. A huge room, minimalist in nature (beds for four, two televisions but no chairs for the writing/dressing table) with a balcony overlooking Nuns Valley was a perfect base for our two night stay. Breakfast (a very passable buffet with hot and cold offerings) was included. The cleanliness, reception on arrival and concern that we had enjoyed our visit could not be faulted and I have no doubt we will be back there before too long.

6/10

Pleasant

15 Jan 2026

Onur

Schwierig zu erreichen, Hotel selbst eher unter Durchschnitt, Frühstück sehr schlecht.
Umgebung sehr schön.

6/10

Pleasant

10 Jan 2026

Romain

Belle vue

Partner

10/10

Exceptional

01 Oct 2025

Liantsoa

Tres bon emplacement

6/10

Pleasant

20 Sep 2025

Koen

We hebben een fijn verblijf gehad. Maar het hotel mag wel wat aandacht krijgen kwa onderhoud.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Rémy

Le cadre avec vue panoramique des montagnes est magnifique.
Le petit-déjeuner est très bien avec du choix.
Possibilité de diner au restaurant de l'hôtel avec une cuisine locale et de qualité, l'équipe du restaurant est très sympathique et serviable.
Le jacuzzi était parfait après une journée de visite, si la piscine était aussi chauffée cela aurait été un plus.
Merci pour l'accueil, à recommander.

Leisure Partner

6/10

Pleasant

21 Jul 2025

Tom De

Wat verouderd hotel met schitterende ligging. Het restaurant is middelmatig, het ontbijt ook, het zwembad is klein maar heel mooi.

Leisure Family

6/10

Pleasant

05 Jun 2025

Hayk

Z

Partner

8/10

Excellent

01 May 2025

Mireillle

Hôtel pas mal mais....

l'hôtel est à 800 m de hauteur ce qui amène une bonne température, avec une très belle vue sur la côte sud et sur le cirque de Serrado. dans la chambre les toilettes étaient pleine de calcaire avec cercle jaune, le bidet fuyait et la chambre n'était pas lavée tous les jours, autrement la chambre étaient bien située avec une belle terrasse et une vue sur le cirque de Serrado. La piscine était froide, en cette saison où il ne faisait pas une grosse chaleur. Par contre la masseuse kyné était formidable, ces massages sont de vrais massages et font un bien fou.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Marloes

Prachtige lokatie en uizicht

Leisure Partner

6/10

Pleasant

30 Mar 2025

Sofia

Smutsigt, nedgånget och tråkig frukost. Utsikten är dock magisk.

Partner

8/10

Excellent

30 Dec 2024

MME LL FARIA ABREU

A nossa estadia foi muito boa. Adoramos a piscina, jacuzzi e sauna.
Quarto amplo e limpo, cama confortável. Com café e cha, mas na opinião deviar ter 1 garrafa de agua.
Funcionários simpáticos e atenciosos.
Jantar estava delicioso podia ter menu de criança.
Pequeno almoço muito bom com muito variedade.

Friends_and_family Family