Name: Tzuba Hotel
Address: Kibbutz Tzuba, Jerusalem, 90870, IL

8/10

Excellent

27 Jan 2026

Daniel H

Pretty basic hotel but very clean

Leisure

10/10

Exceptional

10 Jan 2026

Moshe

Renovative room, good breakfast, large breakfast room. Very kind attitude of person at the reception. Parking very close to the room.

Friends_and_family Family

2/10

Poor

09 Nov 2025

BEN

This was supposed to be a special trip for my wife’s birthday with our 3 kids, but it was absolutely abysmal.

Zero Communication: The hotel advertises WhatsApp service for questions, but don’t bother: I messaged multiple times before arrival and got nothing but an auto-reply until the actual day we showed up. What is the point of offering this service if you never respond?

Family Suite Disappointment: The so-called “family suite” was run-down, with stained towels and dirty walls. I had asked if the room included a bath but received no answer before arrival. We were offered a portable one on check in and despite reminders to reception, no bath ever arrived. Female Staff member at checkout didn’t even apologise—instead, she tried to blame us for not making enough reminders. Total lack of accountability or basics of customer service.

Definitely Not Family-Friendly: While trying to get our children to sleep, we had to deal with groups of soldiers placed right underneath our room—singing karaoke late into the night and walking around topless, playing music with the door open from 6:30am. Zero planning, zero consideration for families. Reception excused it but offered nothing to help.

Negligent Theme Park Staff: Even the kibbutz theme park was badly run—the staff didn’t care, broke smoking rules, and couldn’t be bothered to clean the play areas full of crisps and wrappings.

Disorganised, dirty, inattentive, and completely lacking in any respect for families or guest comfort.

Leisure Family_with_children

10/10

Exceptional

18 Mar 2025

Richard

Everything is fine but nothing posted in English and we have no idea when breakfast starts.

Leisure Family

8/10

Excellent

11 Feb 2025

joseph

אוכל מצויין חדרים נקיים

Leisure Family_with_children

10/10

Exceptional

29 Dec 2024

adar

love the accommodations

Leisure Family

8/10

Excellent

05 Sep 2024

Omer

.

10/10

Exceptional

20 Jun 2024

Neal

The property was very nice and clean. The facilities could use some updating but overall is beautiful with amazing views.

Leisure Partner

2/10

Poor

28 May 2023

Riffat

very dirty [property

10/10

Exceptional

20 Apr 2023

Shir

Great rooms with great view

Leisure Family_with_children

4/10

Poor

12 Apr 2023

Verified traveler

We stayed with our two young kids for two nights during April. The room was disappointing in size, very small balcony and no view or a private lawn to play in. The sofa bed where the kids slept was simply terrible and I ended up sleeping there for both nights since the kids could not.
The hotel is in a beautiful location but the sense is that you are not allowed to do most things in the area and in many locations you see signs \"restricted, not for hotel guests.\" My son and I wanted to play some football and saw a great field but we could not get in and the hotel does not offer any such space for the guests.
We paid for the hotel dinner one evening and were very disappointed. It was eatable but that's it. The price however was of a first class restaurant which could not be farther from the truth.
Overall our experience was OK, but when you think of it in terms of how much we paid, this was very low value for money

Friends_and_family Family

10/10

Exceptional

17 Mar 2023

Marc

The views from dining room and lodging

Leisure Partner

6/10

Pleasant

16 Mar 2023

Michael

Ok, but pricey, and no nice touches

Positives: Extensive breakfast, good views, well maintained. There is also a nice cafe nearby and small supermarket.

Negatives:
Reception staff aren't overly friendly or helpful (I asked for a plate and was told there weren't any)
No desks in the room if you're planning on working but you can improvise by working on the table on the balcony
Room is expensive given location.
There are no thoughtful touches, such as offering chocolates from the on-site chocolate workshop, or offering road bikes to enable guests to cycle around the gorgeous Judean hills.

I don't see any initiatives to improve their eco-credentials- they are still using individual miniature plastic toiletry bottles, I received two sets of towels that were no doubt washed when I was travelling solo, there are no sensors to turn off lights when room is not in use, and aircon is used plenty to heat and cool room, and no mobility options such as bicycles which given the location and limited transport (1 bus every 1-2 hours) seems a no-brainer.

Overall, I think this hotel could really benefit from professional hotel management and take this to the next level. There just doesn't seem to be any appetite from management to improve the product..

Self

4/10

Poor

13 Feb 2023

Verified traveler

I was hoping my son could stay over with me in the room I booked which is designed to sleep 4. When I asked to add my son so I could pay for his breakfast, the hotel wanted to charge me an extra £180 for two nights. I felt awful as I had promised my son, who had been in hospital, that we would spend the weekend together. The front desk team member Angie had no sympathy at all and is the last person I would have on front desk. It made me so upset.
When I arrived the manager Avi was the opposite - he very sweetly treated my son to breakfast and the fairground that can be found on-site. The room itself is comfortable, although the fridge was so cold (and couldnt be adjusted) it ruined the fruit and veg I had brought. Beautiful views and a plentiful breakfast to give you a great start to the day.

Self

10/10

Exceptional

17 Jan 2023

Jacob

Was the 3rd time at this property and it was amazing. Quiet area near Jerusalem. Comfortable beds and pillows, decent breakfast, balcony with views of the Judean moutains.

Leisure Family

10/10

Exceptional

11 Dec 2022

Yafit

Very Good

Very good place for families.

Friends_and_family Family

8/10

Excellent

05 Nov 2022

Raphy

Nice views but far from Jerusalem

Leisure Family

10/10

Exceptional

04 Aug 2022

Jacob

Tranquility within short distance from the center of Jerusalem. Quiet area nestled in ancient Judean forests, has all the comforts yet feels remote. Loved to relax in between stays in the Tel Aviv area. Excellent winery and choclotier nearby. Amazing breakfast on par with what they serve at Ritz-Carlton in Herzliya. Looking forward to return to this property again. Had only one issue with late check-in on a Saturday night but I managed.

Leisure Self

10/10

Exceptional

09 Jul 2022

Ludmila

Location, view, breakfast

Leisure Family

8/10

Excellent

28 Jun 2022

Koby

.