Hani
Rama was nice & helpfull
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Lady Stern Jerusalem Hotel
Jerusalem Region · Israel
Jaffa Street 204, 204View location
8.6/10Excellent66 Reviews
Cleanliness9.0/10 9.0
Service8.8/10 8.8
Comfort9.0/10 9.0
Condition9.0/10 9.0
Neighborhood9.0/10 9.0
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Lady Stern Jerusalem Hotel
Indulge in a visit to the spa, offering massages and body treatments. This hotel also provides complimentary Wi-Fi, concierge services, and a TV in the common area. Enjoy a meal at the restaurant or snacks in the coffee shop/café.
Mingle with other guests at the complimentary daily reception, or unwind with a drink at the bar/lounge. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self-parking is available onsite (subject to charges).
Make yourself at home in one of the 194 air-conditioned rooms featuring flat-screen TVs and complimentary Wi-Fi. Cable programming is available for your entertainment. Bathrooms include bathtubs or showers and complimentary toiletries. Conveniences such as phones, safes, and desks are also provided.
Located in central Jerusalem, the Lady Stern Jerusalem Hotel is a 7-minute walk from Machane Yehuda Market and a 14-minute walk from Ben Yehuda Street. This spa hotel is 1. 6 miles from the Israel Museum and 2. 3 miles from Mamilla Mall.
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With a stay at Lady Stern Jerusalem Hotel, you'll be centrally located in Jerusalem, a short 6-minute walk from Machane Yehuda Market and 14 minutes by foot from Ben Yehuda Street. This spa hotel is 1.6 mi (2.6 km) from Israel Museum and 2.3 mi (3.7 km) from Mamilla Mall.
Make yourself at home in one of the 194 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
12:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Israel Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Israel.
We have included all charges provided to us by the property.
-
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Self parking fee: ILS 60 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Arabic
Russian
English
French
Hebrew
Nearby attractions
Mount Herzl
0.1 km / 0.1 mi
Gush Katif Museum
0.3 km / 0.2 mi
Machane Yehuda Market
0.5 km / 0.3 mi
International Convention Centre
0.8 km / 0.5 mi
Ben Yehuda Street
1.2 km / 0.7 mi
Wohl Rose Park
1.3 km / 0.8 mi
Zion Square
1.3 km / 0.8 mi
Belz Great Synagogue
1.3 km / 0.8 mi
Independence Park
1.5 km / 0.9 mi
Ethiopian Church
1.6 km / 1 mi
Knesset
1.8 km / 1.1 mi
Hebrew University of Jerusalem
1.9 km / 1.2 mi
Jerusalem Great Synagogue
1.9 km / 1.2 mi
Mamilla Cemetery and Pool
1.9 km / 1.2 mi
French Square
2 km / 1.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 194
- Number of floors (main building): 13
- Junior suites: 6
- Executive rooms: 32
- Accessible rooms: 2
- hotel
- MasterCard
- Visa
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
Show 50 more facilities & services
- Check-out hour
- Wi-fi
- Local and international calls
- Room service
- Laundry service
- Multilingual staff
- 24-hour security
- Bellboy service
- Air conditioning in public areas
- Smoke detector
- Currency exchange facilities
- Lift access
- Terrace
- Concierge
- Newspapers
- Luggage room
- Dining area
- Clothes dryer
- Electric kettle
- Café
- Bar
- Restaurant
- Non-smoking area
- Banquet hall
- Air conditioning in Restaurant
- Breakfast room
- Conference room: 2
- Meeting room: 3
- Projector
- Conference hostess
- Secretarial service
- Printer
- Photocopier
- Business centre
- Audio-visual equipment rental
- Fax
- TV lounge
- Spa treatments
- Breakfast
- Breakfast buffet
- Hot breakfast
- À la carte lunch
- Buffet dinner
- Breakfast and dinner
- Half Board
- Gluten-free mealsExtra charge
- Vegetarian meal
- Snacks
- Non-smoking establishment
- Minimum check-in age: 18
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Lady Stern Jerusalem Hotel
50
reviews shown
Edward
Amazing service, very caring staff. Rooms are clean, beautiful, exactly like on the website. Breakfast is delicious — highly recommended.
I often stay here, coming back every few weeks. The reception is great and the guy gave me a extra few hours for check out
Always a pleasure, truly one of the best hotels in Jerusalem
Nachala
Hi. All was good. Just at night was veryhopt and the AC only worked on heating
Lawrence
Stayed in premium room. Well appointed room but relatively small. Only had instant coffee.
Jun
Nice hotel, and convenient location
I spent the Shabbat in the LS hotel and enjoyed the hotel very much. Since there were not many businesses open, they (Reme, I think, but my spelling could be wrong) offered me breakfast that I didn't reserve. The staff were very friendly, greeted me wherever I saw them.
Esther
Staff was very helpful and responsive, clean nice rooms, powerful showers, great food
Esther
Very helpful staff, clean rooms, comfortable beds, powerful showers and great location
Tal
So on Expedia it was confirmed that my stay will include breakfast but on the computer Hotel wasn’t confirmed.
They accommodate me with breakfast.
It’s an issue to be fixed
They accommodate me with breakfast.
It’s an issue to be fixed
Rebekah
Great location meters from tram and half kilometer from the central train station.
Very nice property
friendly and helpful staff
Very nice property
friendly and helpful staff
Devorah
Great hotel and breakfast was really good. The rooms were a little small but everything was very nice, modern, and clean.
Diana
Having just returned from my holiday at the hotel and my 1st time staying there, I would like to say how friendly, helpful and caring all the staff are, nothing was too much trouble for anyone. When you needed help or asked a question someone was there immediately.
The only thing I missed was a swimming pool.
I will definitely stay again. Thank you all.
The only thing I missed was a swimming pool.
I will definitely stay again. Thank you all.
Haim
The hotel was o.k. good location for going to the Market, free parking breakfast was o.k.
Milagros
Not worth the price. Hotel room and bathroom was not very clean, old towels, no housekeeping done for the first two days. I don’t mind to pay for a good hotel but I think this hotel is over priced.
Nabile
Amazing place!
David
Wow !! A great choice. Very comfortable
And has a great staff - well trained with love to help. What an amazing stay
And has a great staff - well trained with love to help. What an amazing stay
David
What a great choice Clean and nice. Great staff that really look out for you. A pleasure staying at The Lady Stern Hotel
David
Beautiful clean room with accommodating staff
Bethel
Everything was great. Especially Mahmoud from front desk is very helpful and excellent person.
Verified traveler
A perfect location , the cleanliness of the hotel and above all the hospitality’s of Riad the manager in charge. Highly recommended
Verified traveler
The property was a little difficult to access:cabs could not get close to the front entrance
Hapy
Wonderful location, very quiet. Staff was very helpful.
Loved the view of the city. Walking distance to many places.
The only thing that I was not happy about was a small cafe to have coffee or a sandwich. The restaurant only served big meals.
Loved the view of the city. Walking distance to many places.
The only thing that I was not happy about was a small cafe to have coffee or a sandwich. The restaurant only served big meals.
Verified traveler
Never got checked in. They did see my reserbation. Please refund fast.
Verified traveler
The hotel is clean, modern, and well-located, but felt sterile. It was largely unoccupied while I was there, which was eerie and depressing. The breakfast buffet was excellent, but there are no other amenities such as an exercise room. There is no information in the room about hotel facilities or local attractions, restaurants, etc. Room make-up service was bizarre, with cleaners knocking at 7:15 am, replacing barely-used soap and shampoo, etc. every night, and providing a random assortment of towels. The mini-bar was empty, which was more of an issue than it might be in other locations because if you stay there on Shabbat would not be able to find anything to eat anywhere, and a minibar could at least provide snacks.
Verified traveler
The pillows were the best ones i have ever experienced in a hotel!
ada
Visit to Jerusalem
Mid century modern decor. Very clean and comfortable. Rooms are small but very quiet and clean. Excellent breakfast. Staff helpful. Close to tram that takes you to old city.
Mira
A great hotel
An amazing hotel. Great service and in a very good location. We stayed there 3 nights and we enjoyed our stay very much. The staff and the manager Shai are very kind and helpful.
Breakfast is unbelievable!!! Very clean and lots of choices.
Overall, I would give it 10 stars:)
Breakfast is unbelievable!!! Very clean and lots of choices.
Overall, I would give it 10 stars:)
Kevin
Find a different hotel!
A very strange and poorly-managed hotel. Stayed four nights. Overhead shower never worked and they didn’t fix it for us. Never refilled in-room coffee and tea packets. Wouldn’t allow my wife to carry her coffee cup from the room into the restaurant. One morning at 7:30 a worker came into our room in spite of us having the Do Not Disturb sign on our door. And the breakfast buffet was very average.
JeffR
The property is new so it is in good condition, but there are many things that need attention. We would not stay here again.
JT
Brand new property in a traditional neighborhood, several shops and marts around, 6 min walk to station, very convenient
Bartlomiej
Cold room, very disappointing customer service
I would love to say we had a great stay in Lady Stem hotel, but unfortunately we didn't..
In short:
- got a faulty room (very cold with broken AC, cold air inflow and 11 Celsius)
- little interest to find a solution from the staff - had to call/ go 5 times before getting a change, after numerous 'repair' intents (3 first visits were different people doing the same basic stuff - checking if the AC is on, and window closed, although we said their colleagues already did it...) everytime having to remind about the situation/ issue myself)
- got a single room instead (paying for a double) with a stained bed sheet that didn't get changed
- was lied about room availability (was told by a lady that no other room was available, while on the website there were at least 5 \"standard double\" rooms ready to book, that was also confirmed by the other receptionist)
- finally left in a single room as the receptionist stated he would have to call the manager to change our room taking a lot of time, or we would need to talk to him personally the following day). We didn't want to proceed with this hillarious situation and waste more of our holiday, so we gratefully passed on this 'opportunity'.
Anyway, if we felt miserably earlier due to having to sleep in a cold room and wasting hours for back and forth 'repairs', we felt much worse after being tricked into getting a single room and cheated about the lack of alternatives...
In short:
- got a faulty room (very cold with broken AC, cold air inflow and 11 Celsius)
- little interest to find a solution from the staff - had to call/ go 5 times before getting a change, after numerous 'repair' intents (3 first visits were different people doing the same basic stuff - checking if the AC is on, and window closed, although we said their colleagues already did it...) everytime having to remind about the situation/ issue myself)
- got a single room instead (paying for a double) with a stained bed sheet that didn't get changed
- was lied about room availability (was told by a lady that no other room was available, while on the website there were at least 5 \"standard double\" rooms ready to book, that was also confirmed by the other receptionist)
- finally left in a single room as the receptionist stated he would have to call the manager to change our room taking a lot of time, or we would need to talk to him personally the following day). We didn't want to proceed with this hillarious situation and waste more of our holiday, so we gratefully passed on this 'opportunity'.
Anyway, if we felt miserably earlier due to having to sleep in a cold room and wasting hours for back and forth 'repairs', we felt much worse after being tricked into getting a single room and cheated about the lack of alternatives...
JOSE
Well located but unfinished Hotel
This is a brand-new hotel. Very well located on Jaffa St. Close to the bus and new train station. Good Wi-Fi and a lot of dust.
We stayed one week in this hotel, during this time, We moved room 3 times due to installation problems.
No AC, as it was a little bit hot, we have to open the windows to sleep. The manager Rad Abu, told me; no AC in Jerusalem hotels at that time of the year. ???
As soon as we arrived at room 905, we noted the bath drain was completely clogged, talked with the front desk lady, she told she will take care. When we came back at 7PM nothing had been done. Talked again, 10 minutes later, a plumber knocked our door to fix the problem. After five In/Out on the room he gave up. Then the moved us to a different room(1011). After we complain the AC problem the manager Rad Abu (He was very polite and accommodative), offered us an upgrade to a big room (315). However, this room had the same bath drain clogged, as we are leaving next day we decided to give up.
Like I said, this is a new and well-located hotel. However, those problem would be avoided if the manager: 1- Had a check list to assure the room are full functional before put a guest inside, 2 – Put more focus on employees behavior, training them to enhance communication between them and be more polite with guests. These simple actions would avoid a lot of bad review.
We stayed one week in this hotel, during this time, We moved room 3 times due to installation problems.
No AC, as it was a little bit hot, we have to open the windows to sleep. The manager Rad Abu, told me; no AC in Jerusalem hotels at that time of the year. ???
As soon as we arrived at room 905, we noted the bath drain was completely clogged, talked with the front desk lady, she told she will take care. When we came back at 7PM nothing had been done. Talked again, 10 minutes later, a plumber knocked our door to fix the problem. After five In/Out on the room he gave up. Then the moved us to a different room(1011). After we complain the AC problem the manager Rad Abu (He was very polite and accommodative), offered us an upgrade to a big room (315). However, this room had the same bath drain clogged, as we are leaving next day we decided to give up.
Like I said, this is a new and well-located hotel. However, those problem would be avoided if the manager: 1- Had a check list to assure the room are full functional before put a guest inside, 2 – Put more focus on employees behavior, training them to enhance communication between them and be more polite with guests. These simple actions would avoid a lot of bad review.
Avi
There was only what to like... location, staff, design, layout, decor, cleanliness, comfort,price... and I didn't eat but the layout looked quite impressive!
Verified traveler
Recommended.
Very comfortable room.
Very wide range of foods for breakfast. Highly recommended.
Very wide range of foods for breakfast. Highly recommended.
Adam
Very Happy
Absolutely loved it! The desk staff was amazingly friendly and helpful. A little dusty because it’s recently a completed construction project. Very beautiful hotel in the perfect location... loved it and I will return.
Sheila
Five star service, two star price
I will be back again. I received five star service for a two star price. I was so impressed with the staff, the room, the location. I will be back. Great location, and unlike other places in Jerusalem this close to all sites, it was so reasonably priced!!!
Adi
The hotel is new. The rooms are pampering. Excellent staff, excellent food and excellent location. The hotel is excellent and highly recommended.
Maria
El sabado que es descanso de los judios y todo el comercio esta cerrado, el hotel no ofrece la opcion de comida a los huespedes. La tienen, pero se debe preguntar por ella y el costo es altisimo
Johanna
El dia del check in no tenian espacio para acomodar nuestro grupo para la cena y nos ofrecieron pasar al bar a esperar. Nos sorprendieron obsequiandonos las bebidas de esa noche. Excelente servicio!
Verified traveler
Consider staying somewhere else
Air condition did not work properly in room and kept the temperature between 25 and 27 degrees all night, no matter what it was set to. Also, impossible to get in contact with the hotel via email.
Sylvie
Parfait
Juste l’odeur dans les chambres qui nous a dérangés et nous étions plusieurs chambres et tous la même réflexion dur l’odeur , et la sombreté des chambres
Mais surtout l’odeur qui fait mal a la tere
Juste l’odeur dans les chambres qui nous a dérangés et nous étions plusieurs chambres et tous la même réflexion dur l’odeur , et la sombreté des chambres
Mais surtout l’odeur qui fait mal a la tere
Juan
Tiene buena ubicación por estar cerca del tren que va a la ciudad vieja de Jerusalén. Pero el servicio en general es malo.
Verified traveler
Boutique hotel centrally located with very good breakfast
CHIH YUAN
Good location, comfortable and awesome services
Room was clean and comfortable. The breakfast was awesome with a variety of selections. Very good location as the light rail station is around the corner. One thing I would like to particularly address was that they sent my lost items in the safe that I forgot to bring back to Taiwan efficiently. Much appreciated.
Flavia
Sublime. Hermoso.
Espectacular, hermoso hotel. Habitación distinguida. El único problema es que estaba la heladera pero no andaba aún. Hotel muy nuevo. Le falta al personal un poco de entrenamiento. Volveré!!
Desayuno buenísimo.
Desayuno buenísimo.
Giovannina
Recomendado para hospedarse en Jerusalén
Hotel muy bien ubicado, nuevo, con buen desayuno buffet,
Muy céntrico y cómodo para caminar hacia los sitios turísticos, cerca de la estación de autobuses.
Me gustó mucho y espero regresar pronto.
El persona amable.
Muy céntrico y cómodo para caminar hacia los sitios turísticos, cerca de la estación de autobuses.
Me gustó mucho y espero regresar pronto.
El persona amable.
Verified traveler
service at hotel is awful especially at reception.
Verified traveler
Das Hotel ist recht neu, sodass an der Ausstattung nichts auszusetzen ist. Es wäre vorteilhaft, wenn im Bad ohne Fenster eine Lüftung vorhanden gewesen wäre. Auch war die Minibar leer und darüber hinaus so gestaltet, dass man eigene Getränke nicht kalt stellen konnte. Wasser oder ähnliches wurde nicht bereitgestellt. Wir hatten weder Frühstück noch Abendessen gebucht, sodass wir dazu nichts sagen können. Von dem was wir gesehen haben, sah es aber ganz gut aus. Allerdings befindet sich der Mahane Yehuda Markt nur fünf Minuten zu Fuß entfernt und wir könnten dort immer super (und günstig) frühstücken und uns für den Abend eindecken. Von daher haben wir es auch nicht bereit, kein Essen im Hotel zu haben.
Wir sind am Samstag angereist, d.h. am Shabbat. Der Check-in war kein Problem. Allerdings sollte man sich vorher mit Wasser und Lebensmitteln eindecken, da in der Stadt wirklich fast alles geschlossen hat. Nur einzelne Restaurants hatten geöffnet.
Die Lage des Hotels ist auch gut - neben der unmittelbaren Nähe zum Markt (s.o.) benötigt man ca 30 Minuten zu Fuß in die alte Stadt, man kann aber auch die Straßenbahn nehmen, die direkt vor dem Hotel vorbeifährt.
Parkplätze sind in einer Tiefgarage vorhanden, allerdings war der Zugang/Ausgang zu Fuß sehr problematisch, da die Klingel an der Tür zum Hotel nicht funktionierte bzw. sich die Tür auch mit der Hotelkarte nicht öffnen ließ. Beim ersten Mal saß ich unten sozusagen fest. Unbedingt vorher abklären!
Wir sind am Samstag angereist, d.h. am Shabbat. Der Check-in war kein Problem. Allerdings sollte man sich vorher mit Wasser und Lebensmitteln eindecken, da in der Stadt wirklich fast alles geschlossen hat. Nur einzelne Restaurants hatten geöffnet.
Die Lage des Hotels ist auch gut - neben der unmittelbaren Nähe zum Markt (s.o.) benötigt man ca 30 Minuten zu Fuß in die alte Stadt, man kann aber auch die Straßenbahn nehmen, die direkt vor dem Hotel vorbeifährt.
Parkplätze sind in einer Tiefgarage vorhanden, allerdings war der Zugang/Ausgang zu Fuß sehr problematisch, da die Klingel an der Tür zum Hotel nicht funktionierte bzw. sich die Tür auch mit der Hotelkarte nicht öffnen ließ. Beim ersten Mal saß ich unten sozusagen fest. Unbedingt vorher abklären!
Susy
Jerusalem de oro
El hotel está muy bien ubicado
Verified traveler
great ambient and style. central area. 20 minutes to the old town. market nearby
ゆうこ
朝早く到着したにもかかわらずチェックインさせてくれました、
スタッフのサービスも良かった
スタッフのサービスも良かった
Location & surroundings
Lady Stern Jerusalem Hotel
Jaffa Street 204, 204, Jerusalem, Israel
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Lady Stern Jerusalem Hotel
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