Name: DoubleTree by Hilton London Ontario
Address: 300 King Street, London, N6B 1S2, CA

10/10

Exceptional

19 Jul 2026

Ellen

Great hotel experience. Lovely restaurant staff.
Very convenient location.

Partner

6/10

Pleasant

19 Jul 2026

Natalie

When we went to go check in, the lady was really rude and we did not feel welcomed

Friends

10/10

Exceptional

16 Jul 2026

Terry

It was perfect for what I was looking for. Helpful and friendly staff. My only issue would be the lack of parking, but I appreciated the concierge explaining the parking situation when we arrived. The experience was otherwise excellent.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Nicole

Overall good experience. Bathrooms could use updating.

Partner

6/10

Pleasant

16 Jul 2026

Marc

Parking was not included. We had to park across the street and pay per hour. The room was average but it had poor lighting, the apps on the television were helpful. There was hair on the floor of bathroom and bathtub. Pool room was good as well as hot tub. No continental breakfast but a $15-20 pp restaurant available with decent food.

Partner

10/10

Exceptional

16 Jul 2026

Amanda

It’s starting to look a little
Tired but is central and has great amenities

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Jamie

We were in town for Rock the Park but the event was canceled due to the air quality from the forest fires. When we returned to the hotel there was a lady working at the Bistro who stayed open late for us and allowed us to order food and have some drinks. She didn’t have to do this but she was so kind a felt bad for the guests who experienced the concert being canceled. We can’t thank her enough for her kind generosity. Please make sure she sees this comment so she knows it was really appreciated.

Partner

10/10

Exceptional

16 Jul 2026

annabelle

The staff were awesome! Much love to all of them, they were so friendly and ready to assist with anything and everything.

Friends

10/10

Exceptional

15 Jul 2026

Beverly

Beautiful Hotel
Amazing and friendly staff that was very welcoming and made our stay comfortable. Will definitely stay there again if in London.

Partner

10/10

Exceptional

14 Jul 2026

Sherry

Overall good stay. Would have liked to have something open for us to enjoy a drink when we checked in. A lobby bar would be nice.

Friends

10/10

Exceptional

13 Jul 2026

Molly

Great hotel. Great walking distance to everything and very affordable

Friends

10/10

Exceptional

12 Jul 2026

Irene

Staff are very friendly and attentive. Breakfast price is reasonable and delicious.

Family

4/10

Poor

10 Jul 2026

Jeff

Very dated rooms with old worn furniture. My room stank with air freshener added that didnt work. Beds were nice. Pillows overly soft. Highly overpriced for the elegance they portray. The Marriot next door is the better hotel in town. Staff were wonderful. Restaurant was great.

Business

6/10

Pleasant

05 Jul 2026

sandra

The entire area is under construction including the parking for the hotel. Despite this, they were still charging $30 per day to park, and everyone had to park in an unsecured parking lot across the street. Parking should've been waived.

Additionally, the rooms were very dated, but clean. There was no fan in the washroom which created a lot of condensation even with a warm shower.

On our first night, we were woken before 8 AM by construction inside the hotel in a neighboring room. The hotel was nowhere near at capacity so there was no excuse to be booking people right next to rooms under renovation. Ridiculous.

The area of the hotel is riddled with drug addicts and homeless, which I know is not controlled by the hotel, and is sad… But there was no security anywhere and when traveling with kids and attempting to walk to nearby restaurants, it was concerning.

The construction around the hotel with one-way street also made it very difficult to access easily.

Staff was friendly enough.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Jenny

Our stay was great. Check in and check out were so fast, there was no line. They greeted us with warm cookies which was such a nice touch. They also accommodated an early check in as we had a wedding to get to.

Parking was $30 and when we returned to the hotel the lot was full, I thought for sure they were going to tell us we would have to find other parking but they instead gave us permission to park right outside the front doors.

The rooms were clean, spacious, and quiet.

Great stay!

Partner

6/10

Pleasant

22 Jun 2026

David

Tv difficult to operate. Toilet in bathroom very low for someone with. Knee replacement. Area around mirror chipped not fixed. Bed very soft.

Partner

6/10

Pleasant

21 Jun 2026

Linda

Parking was very expensive and not convenient

4/10

Poor

21 Jun 2026

Darren

Carpets smelled bad and tub wouldn't drain

Friends

10/10

Exceptional

20 Jun 2026

Nyssa

Very clean hotel!! I will be coming back everytime I’m in London to this hotel. The breakfast buffet was amazing!!

Partner

10/10

Exceptional

20 Jun 2026

Donald

Breakfast buffet was good

Partner

8/10

Excellent

20 Jun 2026

Amy

Easy check-in, got a check in cookie yay!
Had to pay for public parking which I was not aware of since their lot was full.

Rooms were clean and easy walking distance to food and shopping.

10/10

Exceptional

20 Jun 2026

Valerie

Clean, staff was great, location and amenities

Friends

8/10

Excellent

20 Jun 2026

Massimo

Easy parking

Partner

10/10

Exceptional

19 Jun 2026

Carl

Staff was wonderful. Room was spacious.

Self

10/10

Exceptional

18 Jun 2026

marco

Only one night stay, convenient stay

Partner

4/10

Poor

16 Jun 2026

Simon

The only thing good about this property is the young man at reception. The room was was in terrible c

6/10

Pleasant

15 Jun 2026

Don

Dated, very dated in some aspects. Felt like I was back in the 80’s with the gold wallpaper and drapes. Sink taps are outdated but love the nostalgia. H for hot and C for cold. Closet doors also, felt like hiding and Mike Myers was going to come stabbing through the venting. For the money per night you’re not much better than the Ramada on Exeter.

Partner

2/10

Poor

15 Jun 2026

Nirav

Rooms are really dated. Wallpaper falling off. Hotel rooms need a renovation

Family_with_children

8/10

Excellent

13 Jun 2026

Michael

Staff were very helpful and polite

Partner

10/10

Exceptional

12 Jun 2026

Dean

Clean room , very quiet , easy check in , area is fine ! , professional polite efficient staff , great free cookies to start the day is a nice touch !
No complaints , would stay again

Family

4/10

Poor

12 Jun 2026

Brenda

The issue is room wasn’t cleaned/refreshed/attended to (we booked for multiple nights). When I reported this to front desk staff I was told we had to request a room cleaning/that it wasn’t done automatically. I have never heard of this expectation other than Covid protocols. They would not offer any resolution. Not impressed.

Family

8/10

Excellent

10 Jun 2026

Albert

Parking was made more difficult as 2 buses blocked the entrance when we arrived. They were picking up conference attendees, but a number of cars were blocked from the main entrance.

Despite the fact our room was not made up upon our arrival at 5:00pm, the reception staff were quick to get us an alternate room & gave us a voucher for breakfast.

The hall carpets were a bit worn in places , but rooms were huge & clean, the mattress was soft & the towels plush.

All in all, a nice stay.

Family

8/10

Excellent

10 Jun 2026

Kimberly

Under new management, making improvements
No out door pool, they are taking it out ( need to update web site)
No breakfast, dinner was good

6/10

Pleasant

09 Jun 2026

Justin

Staff were good but did not advise me about the extra 30 dollars they charged me for parking…room was not the greatest, fairly outdated and had an interesting smell. Not the worst iv been in but not the greatest.

Partner

8/10

Excellent

08 Jun 2026

Colin

Great stay

Partner

8/10

Excellent

08 Jun 2026

Debbie

Great location and ideal for going to concert

Partner

6/10

Pleasant

07 Jun 2026

Barbara

Accommodations were nice. However, there was a kid's baseball tournament in town and they were running around the hallways while parents partied...lots of slamming doors, shouting and laughing well past 10:00 pm.
I was told a day in advance that there would be absolutely no early check-in available.for anyone. This was untrue. many others that attended the same event as I did told me that they showed up before 2:00 and were checked in.

Self

10/10

Exceptional

07 Jun 2026

Joe

Clean room, staff, and breakfast was excellent. Thank you.

8/10

Excellent

07 Jun 2026

Suzanne

The hotel was ok, the rooms were dated with older stained furniture and carpets. The bed was comfortable and the gym was better than most hotel gyms.
The downtown of the city in London is horrendous with drivers out street people and closed down businesses all around.

Self

10/10

Exceptional

06 Jun 2026

Dawn

The rooms were clean and the pool was huge and very warm. Nice place to stay

Family_with_children

10/10

Exceptional

05 Jun 2026

Kaye-Loni

Nice hotel

Friends

10/10

Exceptional

04 Jun 2026

Melissa

Good hotel for the price.

Family

10/10

Exceptional

03 Jun 2026

Judy

The property was quiet and Blanca’s walking distance to Canada Life Place.
The breakfast was outstanding!

Partner

10/10

Exceptional

03 Jun 2026

Thomas

The staff is friendly and most helpful. Our suite was spacious, clean, and comfortable. I recommend this location if you need to be downtown for work or an event at Canada Life Center which is an easy walk from the hotel.

Partner

6/10

Pleasant

01 Jun 2026

Judy Mary

The hotel was fine, but at that price, I think breakfast should be included

Partner

10/10

Exceptional

28 May 2026

Cristina

the front desk staff was very friendly

Friends

6/10

Pleasant

28 May 2026

Katrina

Our room smelled like it used to be a smoking room, there were spiders on the window ledge and definitely could use some upgrades

10/10

Exceptional

22 May 2026

Nancy

I think paying for parking was ridiculous!! I think it should be included in the price!!

Friends

10/10

Exceptional

18 May 2026

Becky

The front desk staff was friendly as was the restaurant staff!

Family

8/10

Excellent

17 May 2026

Mahmoud

Good breakfast , great staff clean room easy parking

8/10

Excellent

17 May 2026

justin

Parking should be assumed

10/10

Exceptional

15 May 2026

Barbara

Clean room. Staff friendly. Great location.

Friends

10/10

Exceptional

14 May 2026

Danny

The condition of the swimming pool is my highest priority. I swim first thing in the morning before starting my day. Thanks to the technician and staff who work diligently to keep the pool in excellent condition. (I heard that they test the water every two hours.) The pool is very clean. The water temperature is warm enough for leisure swimming.

Self

10/10

Exceptional

14 May 2026

ashlli

Clean room very spacious and comfortable
The pool was well kept and a great temperature

8/10

Excellent

12 May 2026

Megan

Room was clean, staff was friendly and helpful, the pool was great

6/10

Pleasant

11 May 2026

Tapas Ranjan

The parking was very limited and full, had to park in the public parking,

10/10

Exceptional

11 May 2026

Nakita

We had a fantastic stay this past weekend. We came down from a few hours away for a dance competition and have nothing but good things to say! The front desk ladies were so helpful, even when we had a hiccup at check in (on my part). They were super friendly and helpful and helped me laugh through it! They took their time to remember even my name! All other staff members were fantastic as well. They took the time to talk to my girls and ask about the dance competition. The pool was great, everything was super clean. All over it was a great experience. I would definitely recommend to others!

Family_with_children

6/10

Pleasant

10 May 2026

Candace

Their \"queen beds\" are not Queen sized beds.

10/10

Exceptional

10 May 2026

Silka

Good stay. Super nice staff and very helpful. Got use of some of the amenities. Very accommodating. Pleased to be back.

4/10

Poor

10 May 2026

Martin

$30/night parking seems very high for London, ON. The parking was across the street as well. Hotel seemed on the older side

10/10

Exceptional

08 May 2026

Lori

Very friendly staff and our room was clean and quiet

Friends_and_family Friends

6/10

Pleasant

07 May 2026

Vicky

Closer to conferrence

8/10

Excellent

04 May 2026

Ruth

Very friendly staff, great restaurant food & service, bright, clean rooms

Partner

10/10

Exceptional

04 May 2026

Mary

Very clean, t

10/10

Exceptional

03 May 2026

Folajin

Clean room and good customer relations.

8/10

Excellent

02 May 2026

Rob

Downtown is so disgusting anymore with all the druggies and garbage etc.... we just stayed in the hotel. I had dinner there and your bartender Rebecca was amazing, so easy to talk to, great with all the customers. You don't want to lose her, she is very good at her job. Only thing I didn't like was when you drive for a long time, you should have washrooms on the main floor close to check ins.....almost peed myself trying to find a washroom, I ended having a guest go in the mens washroom before I proceeded to use it because all the other womens were locked. Only downfall.

Partner

2/10

Poor

30 Apr 2026

Jenny

Don’t be fooled by the beautiful lobby — it gives a completely misleading first impression. The room we were originally assigned was absolutely unacceptable. The moment we walked in, we were hit with a strong cigarette smell that clung to everything, even after just a few seconds. The room itself felt old, dirty, and even moldy. We immediately turned around and went back to the front desk because there was no way we could stay there.

To their credit, staff did upgrade us to a room on a higher floor with hardwood floors, which was significantly better. However, the condition of the lower-level rooms was shocking and completely below expectations.

Overall, this was a very disappointing experience. I would strongly caution others not to rely on the appearance of the lobby alone — the quality of rooms can vary drastically, and in our case, it was unacceptable.

Friends

10/10

Exceptional

30 Apr 2026

Nicole

It Wa ok

Partner

10/10

Exceptional

30 Apr 2026

gayle

We didn’t eat at the hotel. Very quiet.

10/10

Exceptional

30 Apr 2026

Paige

The hotel has a great little restaurant, Barry's, on the second floor. The food there was delicious and the wait staff were amazing. I went back every night for supper and usually I just opt to eat in my room. My room was clean and I found the area had everything I needed. I will definitely be back!

Self

6/10

Pleasant

29 Apr 2026

Brenda

They said they accepted dogs and then when we arrived they charged 75.00 foe one night for a small dog. That to me is outrageous. I will not return and I think Expedia should had informed us.

Family

8/10

Excellent

28 Apr 2026

Heather

The room was a little outdated and there was some rust on things in the bathroom. The staff was nice but I asked after I had paid through Expedia if there was a corporate discount which there was but I couldn't use it on that stay, which was disappointing. The pool and excersies room was nice, the pool was a little dated too. Just an average stay overall nothing exceptional.

Self

8/10

Excellent

28 Apr 2026

Monica

It was fine. Bed and pillow too soft and our room was right above construction site which wasn't great for sleeping in at work started at 7am.

Partner

10/10

Exceptional

28 Apr 2026

joshua

Had a great time in London at this hotel. The staff was friendly and helpful. The hotel was clean and the rooms were spotless. Beds were nice and comfy made for a good sleep. Great location in the downtown core. Had dinner at blakes and the food was really good cooked perfectly!. Something worth trying while here. The gym has everything one would need to keep up their routine with all the free weights youll need. The pool was a nice add, pool was clean and not to cold, and hot tub, which I didn't know was there, was perfect nice and hot, a little small if its busy, but nice to relax in when you can. Definitely will be back next time were in town or even just passing through.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Katherine

Staff was super friendly

Friends

6/10

Pleasant

26 Apr 2026

Garrett

Overall clean and tidy. Its age definitely shows in the rooms with the louvered bigold doors. Bed was comfortable pillows were not but thats also a preference. When we checked in we were told to park across the street but were never told that there was a charge for it until we checked out. I had somewhere else to park for free. We were on the 8th floor and could hear every car drive by and when the train goes by it sounds like its going through the hallway.

Partner

10/10

Exceptional

26 Apr 2026

Erik

Great spot..very clean

Friends

6/10

Pleasant

23 Apr 2026

Jane

Really old property. Needs a reno desperately. Smells like mould feels damp. Check in staff was nice. Bathtub didn’t drain was kinda gross. Food expensive in restaurant for what it is.

Family_with_children

10/10

Exceptional

19 Apr 2026

Krystal

The lady at check in was so helpful! She took time to try to get my room on the same floor as my friend. Parking is not great!

10/10

Exceptional

19 Apr 2026

JULIE

The rooms could use a refresh for sure (they were clean but “tired”) I was quite pleased to I have woken up in the morning realizing that I slept right through the night. The beds were quite comfy! If you’re not used to city noise you might want to stay away from the “entrance side” of the hotel as there’s an ambulance station right there. But overall it’s a quick walk to downtown (Canada Life Centre for concerts) and the train station.

8/10

Excellent

18 Apr 2026

Justin

yes

Self

2/10

Poor

18 Apr 2026

Kamil

There was nothing in the refrigerator, no water, juice or snacks ...etc and their parking was full so I had to park in a public park, the breakfast was very very poor although the restaurant staff was nice and I tipped them nicly.
The bathroom tub was blocked and water remained not drained so we couldn't take our shower as they sent a technician late and we had to check out! The air condition was noisy as it is old! Overall it was a very bad experience and we will NEVER REPEAT IT when we are in Lanodon Canada.

Family

6/10

Pleasant

18 Apr 2026

Chloe

Did not get breakfast or bar, room was clean but outside is a little crazy with drug addicts everywhere directly in front of the hotel. The parking situation is also horrible, they have a small lot you can reserve a spot for (which we did not know we could reserve a spot before checking in) We had to park in the paid parking lot which keep in mind, will only let you reserve/pay for the spot from 6pm-6am and the app wasn’t working properly so I had to set an alarm for 6am to walk down to the parking lot and pay again. They need a better parking solution. Also, the wifi is not great and was hard to use. However, the room was clean and nice, although walls a bit too thin, it was a pleasant stay in the room. Staff were also amazing and extremely accommodating for our needs to the room and were very knowledgeable and kind. This made the experience more enjoyable.

Friends

4/10

Poor

17 Apr 2026

Tamara

Room smelled like urine. We asked to switched rooms and they gave a cleaner fresher smelling room.

Family_with_children

10/10

Exceptional

16 Apr 2026

Sherry

Blake Restaurant in the hotels had excellent food and service.

Family

10/10

Exceptional

15 Apr 2026

Sara

Everyone was really friendly and accommodating

8/10

Excellent

15 Apr 2026

Renee-Ann

Staff were friendly

Business

8/10

Excellent

14 Apr 2026

Michele

Staff was great, parking was across the street but still close. Rooms were “ok” I would say, nothing special. Slightly outdated.

Family_with_children

10/10

Exceptional

13 Apr 2026

Elizabeth

Clean room.

8/10

Excellent

12 Apr 2026

Cathy

Room was clean. Could do with a renovation.
Furniture, carpet is worn and dated as well as the wallpaper.
Bed and pillows were comfy.

Partner

10/10

Exceptional

04 Apr 2026

Gagandeep

Clean room

Partner

10/10

Exceptional

03 Apr 2026

Selena-Michelle

The staff were exceptionally friendly, welcoming, and attentive throughout our stay. Check-in was quick and seamless, and our room was impeccably clean. We had a very comfortable experience and would gladly stay here again.

Friends_and_family Friends

2/10

Poor

31 Mar 2026

Lee-ann

The hotel was very tired. The elevator creaked and the carpet in our room was old. The beds were not exactly tidy and there was so much noise in the room it felt like there were other people sharing the room with us. Noise continued to 5a.m. Needless to say there was no sleep, the hotel personnel did not intervene and we will NOT be back.

Family_with_children

10/10

Exceptional

25 Mar 2026

Jordan

Amazing service to my room at late hours and pool was nice

Friends_and_family Friends

8/10

Excellent

24 Mar 2026

Tina

Fantastic staff

Partner

6/10

Pleasant

24 Mar 2026

Lynn

Clean

10/10

Exceptional

22 Mar 2026

Jim

Good selection of food in the restaurant friendly staff and check up and good fresh cookies handed out

Family_with_children

10/10

Exceptional

22 Mar 2026

Jalal

Yes

Family

6/10

Pleasant

19 Mar 2026

Tim

Restaurant was very slow. There was no other patrons but us and food took very long. We were sat and asked for our drink order and 25 mins passed before they returned.

Family_with_children

10/10

Exceptional

16 Mar 2026

Virgil

Excelent

Partner