Name: Homewood Suites by Hilton London Ontario
Address: 45 Bessemer Rd., London, N6E 0A2, CA

6/10

Pleasant

27 Jul 2026

Kevin

Outside the property is unkept and messy. Weeds and overgrown gardens. Poor lighting in the parking lot. Staff were reusing room key sleeves which were dog-eared and some had multiple crossed out room numbers.

Handful of hairs in shower.

Positives were breakfast and breakfast staff and overall comfort/quality of the room was very good.

8/10

Excellent

26 Jul 2026

Nelly

Overall we enjoyed our stay, with the highlight being the continental breakfast and the comfortable beds. Our negatives were terrible pillows, two towels in a room that sleeps 4, a very dirty, moldy shower, and the pool was very cold. Management should take noise complaints more seriously as we had a large group being very loud in the courtyard just outside our window long past quiet hours and it didn’t seem like anything was done about it after we called reception.

8/10

Excellent

25 Jul 2026

Ryan

Great rooms in a very convenient location. Pool is good size is perfect for the kids and the lobby is comfortable to lounge in. Great staff and breakfast. I would deffently stay here again.

8/10

Excellent

24 Jul 2026

Carol

Very comfortable beds, quiet accommodation.

10/10

Exceptional

22 Jul 2026

James

The entire property was impeccably decorated and clean. My dad and I were very comfortable, staying at your hotel.
Dad even slept on the couch.

10/10

Exceptional

20 Jul 2026

Marten

convenient services, location isolated, but near freeways

10/10

Exceptional

20 Jul 2026

Rajan

Just if bed were according tv view would be helpful

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Nicolas

Very clean hotel with friendly staff. The suite was comfortable and had everything you needed!

Self

10/10

Exceptional

20 Jul 2026

Cindy

Breakfast offeree on Saturday was amazing. So tasty, friendly staff and great options.

Suites provided a nice living room space and kitchen, giving home vibes.

Staff responded quickly to text and provided a quick checkin service.

Family_with_children

8/10

Excellent

19 Jul 2026

Tamara

Staff was helpful we asked for another towel for showering and front desk gave us one right away. When we asked for more blankets for the pull out bed they came shortly to our room. The room was clean and the breakfast was good. I would book again the next time we visit London.

Family_with_children

10/10

Exceptional

19 Jul 2026

Norm

Clean, Spacious rooms and well equipped Kitchen and rooms

Partner

10/10

Exceptional

19 Jul 2026

Amy

Was great hotel. Pool was on smaller size but did have a great outdoor courtyard as well with basketball court, tables & bbqs for guest to use breakfast had many options. Close to everything you need.
We had king suite. Large and did not hear a thing from bedroom. Kitchen was a great size

Business Family_with_children

4/10

Poor

18 Jul 2026

Jenny

The room wasn’t flipped/set up properly. There was no additional toilet paper (had to steal from our friends), the sheets were dirty and I had to put a towel down. The pillow cases didn’t feel like freshly changed cases. There was old food in the microwave from lord knows when. Still waiting for Jay to get back to us after “investigation”- we checked out over 8 hours ago.

10/10

Exceptional

18 Jul 2026

Tim

Pool was great. Used basketball court with 9yr old and she loved it. Great stay

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Amanda

Do not prepay for rooms as they refuse to provide refunds. Found a roach bug crawling up the curtain. Won't stay again

6/10

Pleasant

15 Jul 2026

Danielle

The staff were absolutely lovely and very helpful. We only spent 1 night, but in that time we saw the cleaning staff working very hard taking care of the pool area and hallways, so we felt very comfortable using the facilities knowing they were taken care of. Traveling with my husband and son, we booked a suite with a king bed and pull out couch. The mattress on the pull out was so terrible, so I wished we had booked a 2 queen room instead, but my son didn't end up minding the springy pull out mattress in the end. The free breakfast was pretty good, more than your standard cereal, muffins and bagel spread. The lovely staff really made this hotel, so shout out to them!

Family_with_children

8/10

Excellent

10 Jul 2026

Leslie

Very friendly and helpful staff, breakfast had great variety, suite was clean. Pool needs better filtration as there was hair floating around.

Family_with_children

10/10

Exceptional

08 Jul 2026

Steve

Liked the pool the breakfast and the loactipn.

Family_with_children

4/10

Poor

05 Jul 2026

Andrea

All trash cans around hotel were overflowing all day. Had reservation for 4 adults in a suite and only had 2 towels in room. When asked for more was told they had none. Used outside patio area but had to clean tables and chairs ourselves because wasn’t cleaned up from the prior night.

Family

2/10

Poor

02 Jul 2026

Margie

The pool area was unsafe and slippery, causing my eldest to hit her head on the wall, and my younger daughter ended up with a deep cut on her foot from the tiles.

Family_with_children

10/10

Exceptional

29 Jun 2026

HYI SUN

Great! Clean room and amazing breakfast!!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Patricia

Clean. Pet friendly and breakfast

Family_with_children

10/10

Exceptional

28 Jun 2026

Sonal

Excellent property and helpful front desk

Family_with_children

10/10

Exceptional

28 Jun 2026

Mary

All of the staff were excellent The breakfast each morning was fabulous!

Partner

6/10

Pleasant

28 Jun 2026

William

Things I would change are the following

There was never any towels at the pool. We had to constantly ask for them.

Only one toilet paper roll in our room.

Pull out couch did not have a sheet

Fruit at breakfast was not the best quality

Our keys stopped working before 11am check out.

Family_with_children

10/10

Exceptional

27 Jun 2026

forest

great stay for price

Partner

6/10

Pleasant

25 Jun 2026

Tieann

The bed spread had what looked like dried food on it and the caulking and around the bathtub looked like it needs to be cleaned and redone. Otherwise the room was okay and the staff was great

Family_with_children

10/10

Exceptional

25 Jun 2026

Kathryn

Pleasantly surprised. Clean and well appointed.
One thing I missed was a hand held shower attachment.
Staff was great
Didn't use amenities but they looked nice
I will definitely stay there again

8/10

Excellent

25 Jun 2026

kevin

The room layout was not good for watching the TV.
I didn't get small towels or wash cloths. I asked after night one but none were delivered.

The toilet ran for a long time after using.

The bed was great.

Self

4/10

Poor

21 Jun 2026

Victoria

Room was very spacious. Ideal for families. Unfortunately, the carpet smelled like feet.

Family_with_children

10/10

Exceptional

18 Jun 2026

Christine

Travelled with my adult kids. The room was spacious, very clean and comfortable. Location was close to restaurants, mall and not far from western university. Breakfast was good.

Family

10/10

Exceptional

17 Jun 2026

Wei

Very clean and comfortable.

Family

10/10

Exceptional

16 Jun 2026

Elaine

Just a fantastic group of people. We will be back

Business

10/10

Exceptional

16 Jun 2026

Peter

Just a great experience and super comfortable hotel. Traveled here with my two younger kids (9 and 11), and my wife. Friendly staff, and everything was great.

10/10

Exceptional

15 Jun 2026

FRANK

Place was great everything you need

Family_with_children

2/10

Poor

14 Jun 2026

Lisa

The rooms were disgusting. Our room smelled like wet dog and deodorizer. There were no top sheets and the rest of the bedding was questionable. We also only received exactly two towels. The complimentary breakfast was anything but a compliment. I will not stay there again nor will my team.

Family_with_children

6/10

Pleasant

12 Jun 2026

Niranjan

Overall, it was a decent stay with a few hits and misses. On the positive side, the rooms were clean, checking in and out was a breeze, and there was plenty of free parking available. The breakfast was also quite good—the waffles, eggs, sausage, and coffee all hit the spot.
However, the service fell a bit flat, as the staff weren't particularly helpful or friendly. Additionally, the pool was on the smaller side, and our room was located on the far side of the building, which required quite a long walk. We also had an issue with a leaky bathtub; it dripped constantly, and I had to wedge a towel under it just to stop the noise so we could sleep.

Family_with_children

8/10

Excellent

11 Jun 2026

Kimberly

Hotel is nice and the rooms are a good size. The only downside is the place smells like dog.

Business

4/10

Poor

08 Jun 2026

Donna

Homewood Suites was my “go to” in the past. This stay has taken care of that.
I was disappointed by the lack of staff to provide the highest quality I experienced in my past years.
Bed skirts used as bedding. Trash from guests who appropriately put it in designated areas left all day. 9pm to be exact. Guest laundry services suggest accessing change from the front desk. I was told to go to one of the near by gas stations.
Left after a 4 day stay wondering what happened to Homewood Suites.

Family_with_children

10/10

Exceptional

08 Jun 2026

Anthony

Great staff, clean rooms!

Business

10/10

Exceptional

04 Jun 2026

Sushil

Breakfast was amazing loved it

10/10

Exceptional

02 Jun 2026

Cameron

Checked in for 1 night, very clean hotel room

10/10

Exceptional

31 May 2026

Ana

Everything was great. Very clean.

Partner

8/10

Excellent

29 May 2026

Graeme

The staff were very nice and friendly.

Self

2/10

Poor

24 May 2026

Terry

I stopped in London, three times a week coming from the US, this is my first time at this motel. The motel was beautiful. The staff wasn’t very helpful. Our room had one towel. The bathroom smelled like urine and they claimed they couldn’t help me because I booked through Expedia third-party company.

Partner

10/10

Exceptional

20 May 2026

Sonja

We all had a great stay. The kids loved the heated pool and loved the breakfast bar :). Next time we plan on staying an extra night to enjoy it more

Family_with_children

10/10

Exceptional

18 May 2026

Abu

Very good service

Business Family_with_children

8/10

Excellent

17 May 2026

Eunice

We went there with my husband and toddler. Location is only a few minutes away to sites in London like the Children's Museum, Covent Market and Eldon House. Plenty of parking. The building seems newly renovated and clean. The bed was comfortable and the layout of our room, including a kitchenette overlooking the seating area and bed was efficient and spacious.

However, our sink had difficulty draining so it was a bit annoying and gross to look at. I didn't like the designs of the washroom where the sink is an open area.

Overall, our stay was pleasant. The breakfast buffet was also a nice touch with some hot food as well as continental options. Very good seating at the foyer to enjoy your meal with family.

Family_with_children

10/10

Exceptional

13 May 2026

Bless

Good breakfast, updated rooms, spacious enough for family of 5, nice complete kitchenette, location easily accessible.

10/10

Exceptional

12 May 2026

Kishori

I had problem with Expedia booking and cancellation staff. First we wanted a room with 2 Queen beds they gave us one king bed without explaining why. Just after booking we wanted to cancel it then no body answering the phone. We tried 800 number which was selling us lifeline every time we tried. There non 800 number keep dropping the line after few rings. So we ended up getting that room because hotel said they don’t have any for that night.
Be aware when you book.

Partner

10/10

Exceptional

12 May 2026

Kathryn

I had a very good and comfortable stay. The room was clean and perfect for my needs to be able to work while also rest. I appreciated having a suite with all the amenities as well as pretty good breakfast each morning.

Self

6/10

Pleasant

12 May 2026

Lori

friendly staff, variety of offerings at breakfast, good size room, pool had good hours

stayed 4 nights and room was supposed to be cleaned every other day - had to ask for it to be cleaned and some items to be filled (body lotion, hand soap, toilet paper) and it wasn't done, so had to ask again the next day (then it was done in a very timely manner)
wish coffee at breakfast was stronger

Partner

8/10

Excellent

10 May 2026

Emily

I stayed here last week for a business trip to London and overall had a good stay, though there are a few areas that could be improved. I booked a one bedroom suite and was happy with how spacious and clean it was. The room included kitchen amenities like a microwave, fridge, sink, and utensils. I was also on the first floor, which made it convenient to access the ice machine and filtered water station in the gym.

One thing that could have been communicated better was the security deposit at check-in. The receptionist processed the charge without mentioning it, so I was confused when I noticed the amount charged was different from my booking total.

Breakfast was okay, but during the first two mornings the plates and utensils were disposable plastic, and some labels on the jars for jams were faded. Interestingly, on my last morning, proper mugs replaced the disposable cups, the plastic tableware was gone, and the labels had been refreshed - apparently head office was visiting that day. I just wish the same attention to detail had been there throughout the stay.

Since I was traveling for work, I also found the desk setup lacking. The lighting around the desk wasn’t great for working, and there wasn’t a proper desk chair provided. That said, despite seeing many kids in the hotel, it was surprisingly quiet during my stay!

Self

6/10

Pleasant

10 May 2026

Jeffrey

Breakfast was good with varieties. However, the room has dirty dishes left in the skin, the hair dryer was missing, the TV couldn't be controlled remotely. The next day, they offered to switch room. We didn't take it as it was a short trip.

Family_with_children

6/10

Pleasant

09 May 2026

Andrea

Breakfast was just ok - oatmeal was not hot but meats were fresh. Staff were pleasant. Our room had had recent work and all the surfaces including the floor had drywall/concrete debris (small but just dust). The bed was very comfortable.

Friends

8/10

Excellent

04 May 2026

Frances

.

Family_with_children

6/10

Pleasant

04 May 2026

Peter

For a lengthy stay, the suite is quite large with two TVs and a good sized kitchen. The room was clean and well maintained.

Partner

10/10

Exceptional

03 May 2026

Rachel

Hot breakfast was fantastic!

Partner

6/10

Pleasant

27 Apr 2026

Maureen

Breakfast was pretty good

Partner

10/10

Exceptional

27 Apr 2026

Valerie

Everything was great. It is a lovely place to stay. Small suggestion?
It would do you well to upgrade your toilet paper and kleenex. Pretty rough!

10/10

Exceptional

26 Apr 2026

Deanne

Clean room. Pull out on couch was horrible

Friends_and_family Family

4/10

Poor

26 Apr 2026

Amanda

The rooms are in need of a refresh. Mildew in the shower the shower pan was stained. All the switches and outlets were a brownish yellow.

The toilet was very low and chipped at the bottom.

The TV was at a weird angle I had to move it so I could actually watch TV.

The store by reception had very few options.

I only stayed 1 night.

Self

8/10

Excellent

25 Apr 2026

Jade

Breakfast was hot and fresh and had lots of options! Rooms were spacious. Good stay.

Family_with_children

2/10

Poor

22 Apr 2026

Madison

This room was horribly filthy. Do not stay here. Even though I sent pictures of the room's filth there was no compensation. \"They couldn't do anything\" other than offer a 50% off coupon. The bedding smelled so heavily of urine that we couldn't have it on the bed.
Be warned, this place is gross and the management is worse.

10/10

Exceptional

20 Apr 2026

Farida

Suits are good for families.

10/10

Exceptional

20 Apr 2026

Shelby

Great tub, quiet room, kitchenette was a nice add on, large comfy bed.
Pool in main area could have been cleaner but it was usable overall.

Partner

10/10

Exceptional

19 Apr 2026

Monique

Only thing is our mattress sheet wasn’t covering the entire mattress.

Partner

6/10

Pleasant

15 Apr 2026

Christian

Room was great, food was better than other Homewood locations, but the staff person at the desk was awful.

Business

8/10

Excellent

14 Apr 2026

Thomas

Everything was excellent except the bed was hard as a brick. Our backs were killing us. Everything else as fabulous. Staff were great and the pool was amazing. If you like hard beds than I highly recommend Homewood.

6/10

Pleasant

13 Apr 2026

Lori

It was an overall good but the rooms are lacking appeal. There was patches of drywall fill on the walls that were left and not painted over, the centre table was also missing a strip of laminate which exposed the partical board on the one side that was facing the door so it was visible when I walked in, and the usb plugs don't exist anymore as they had been shoved so far back in the wall you couldn't plug then in. The appeal in the online photos look great but doesn't reflect the same in person. However the breakfast was good and it was clean but wearing down. Could be time for at least a surface reno.

Partner

10/10

Exceptional

12 Apr 2026

Tristan

Wonderful stay! The room was perfect and the food was amazing :)

Partner

10/10

Exceptional

11 Apr 2026

Sonia

We enjoyed our stay with a great breakfast and friendly staff.

Partner

2/10

Poor

07 Apr 2026

Branimir

Do yourself a favour and avoid this property at all costs. This is not a hotel it feels more like a cheap motel.

The room was absolutely unacceptable and clearly not properly cleaned. The bed felt dirty, and the sheets didn’t smell fresh. There was someone’s hair on the bathroom counter, the shower had visible mould, and the shower curtain was filthy. There was also garbage left on the dresser, and when we opened the pullout couch, we found a used, dirty paper towel underneath.

To make matters worse, the hair dryer didn’t work. When we contacted the front desk, they offered to switch rooms but mentioned it would likely be in the same condition, which was very concerning.

Breakfast was well below any reasonable hotel standard. The food appeared reheated, the bread was cold and stale, and the use of paper plates and plastic cutlery made the experience feel cheap and poorly managed. Several guests came in, looked at the food, and left.

I stay in hotels frequently, and for the price paid, this was completely unacceptable. There are far better options available,look elsewhere.

Family_with_children

8/10

Excellent

07 Apr 2026

Linda

The hotel staff were friendly. The location was great. The pool temp was too hot. Felt like a hottub. The breakfast was good. The room was very nice. The bed not very comfortable. Overall, the hotel met most our needs.

Friends

4/10

Poor

05 Apr 2026

Trevor

Our room was right beside the pool mechanical room, so I got to listen to the pool pump cycle all night.
The room was awfully dark - easy fix, not sure why I they would leave it this way.
The tv was held together by packing tape - really. Again, TV’s are cheap - why would they not fix this.
The shampoo was empty? It’s pretty basic for a hotel to check these things daily - or at least it used to be.
The sofa bed was unusable. My children took the mattress off and slept on the floor - and still it was awful.

I could go on and on, but I won’t. Not here to bash on the hotel - but people should know.

It’s run down. My wife and I stayed in the same hotel in Quebec City 6 months ago, and it was really pretty good - which is why we chose this place, in part.

The Marriott right next door (shared lot) is being completely renovate by the looks of it - so I’m sure Homewood suites is next.

My suggestion is to wait for that to happen.

The one positive note was the the breakfast. It was clean, hot, and pretty decent - minus the coffee which was pretty bad.

Family_with_children

8/10

Excellent

04 Apr 2026

Tim

The room was clean and check-in was quick and easy. The only complaint was more about other guests during our stay. A lot of kids sports teams were staying the same night as my wife and I and there was a lot of running up and down the halls screaming. Also there was a basketball court outside close to our room and a large number of kids were playing late into the night, also screaming and yelling. I totally get it, but we were there to have a quiet night away.

Partner

2/10

Poor

04 Apr 2026

Parveen

My room was not kid friendly. It was dirty not properly cleaned. Hair all over the rugs and couches. My daughter kept picking up hair. There was dirt all over. Again my daughter’s clothes from the rug and floors are all dirty. There were ants in the room (bathroom and kitchen mostly. Stains on our shower curtain and curtains in the living room. Then between the two beds is a night stand and under it was a pair of prescription glasses so clearly the room was not cleaned properly or they would have seen someone left behind glasses. I will NEVER stay there again.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Kristen

Should have chocolate milk or milk options for the kids. Other than that great.

Family_with_children

8/10

Excellent

03 Apr 2026

Catherine

The room was great except that the TV remote did not work and the bathroom sink was clogged.

There was a kids hockey team staying here and there was food garbage left in the halls and elevator.

Family

10/10

Exceptional

29 Mar 2026

Tamara

Place was a great getaway, friendly staff, great breakfast, and very clean

Partner

10/10

Exceptional

27 Mar 2026

Lexiann

Room was clean, bed was nice, and the king suite had a full size fridge with a sink, stovetop and microwave.
The breakfast buffet was honestly one of the best I have seen from a hotel. Everything was really yummy

Partner

6/10

Pleasant

26 Mar 2026

Lindsay

Room King Bed - Sucked!!!! Soft & pillows had no “pillow”. Like a sack of socks.
Carpet was like walking on hockey dressing room floor.
Breakfast nook - Coffee was tasteless when you could find a cup.
Staff were very friendly & accommodating

Partner

10/10

Exceptional

26 Mar 2026

SULTAN

This is a great place, and the breakfast is amazing. Love the location and it's closeness to the highway and the mall. Can't complain. Lovely property.

Self

6/10

Pleasant

25 Mar 2026

Jen

We booked a room for a night over March break specifically because the kids wanted to swim in a pool. We tried at 2 separate times to go swimming but the pool was freezing cold. When we asked at the front desk if it was normally that cold they told us no but also that there was nothing they could do about it. We also had an issue getting the fireplace to work. The front desk said they sent someone to fix it but when we returned to our room it still would not turn on. My husband eventually got it to work so that we could warm our kids up after their attempt at swimming. The room itself was ok. It was clean and the beds were decent.

6/10

Pleasant

24 Mar 2026

Tanya

Left a new bathing

8/10

Excellent

22 Mar 2026

Muneesh

Thanks we had a wonderful stay. I wish the pool was open. It was closed temporarily for maintenance.

Family_with_children

10/10

Exceptional

20 Mar 2026

Ibrahim

Clean room. Loved the digital key option.

10/10

Exceptional

19 Mar 2026

Whitney

Staff was super nice and everything was beyond great thanks again!

6/10

Pleasant

18 Mar 2026

Kate

The room was clean and the staff was excellent, however, we had to wait to check in as room wasn't ready on time and the pool area was not clean. We were looking forward to the pool but it was not clean enough for use - garbage at bottom of pool.

2/10

Poor

17 Mar 2026

Enos

Dirty and smelly washroom. Also found a ant colony in the room!

Family_with_children

10/10

Exceptional

17 Mar 2026

STEPHAN

Great spot!

2/10

Poor

17 Mar 2026

William

Smelly room especially the washroom. There was also a ant colony in the room! Horrible experience

Family_with_children

8/10

Excellent

16 Mar 2026

Cailin

Clean room and filling breakfast with lots of food options. Would stay again if in London.

10/10

Exceptional

16 Mar 2026

Karen

Excellent reception and service throughout the stay. Would highly recommend!

Family_with_children

10/10

Exceptional

15 Mar 2026

Susan

Hello, we loved the room, the only thing that did not work was the fan in the toilet/shower room. The buffet breakfast was great! We will book the same room again next year. Thank you.

Business

6/10

Pleasant

15 Mar 2026

Jodi

Ripped couch cushion, broken toilet paper holder, broken thermostat. Also the 'hot' breakfast was inedible. Not offered any kind of compensation because i booked through 3rd party? Terrible. Regrettably I have a stay booked for next week that I can't cancel or I would

Family_with_children

4/10

Poor

15 Mar 2026

Shannon

We have stayed at the London Homewood Suites multiple times and always came back because we enjoyed our stay but this stay made us think of searching for other options next time we are in London. The room was very worse for wear: torn furniture edges/seams, mended table leg, no lamp in the living area, missing bulbs and cover (no ceiling light) on the fan in the bedroom. The kitchen was not properly cleaned as we found a take-out container of rice in the fridge sitting in a puddle of water and a paper towel in the microwave. This one was definitely a 'meh' stay and not what we have come to expect.

Family_with_children

6/10

Pleasant

14 Mar 2026

Amber

Took forever to check in , room not ready till close to 4:00 but we patiently waited in lobby gathering area ,but people checking in after us were getting their rooms rather than getting us to tell us a room was ready. I messaged a couple days prior to ask to be put on the same floor as our friends, not acknowledged or accommodated. We did ask after rooms ready , so they moved us, our friends walked into their room which turned out to still be dirty with dirty dishes all over and horrific curry smell! So they ended up on different floor. The hallways looked like they hadn’t been vacuumed in days ,
The elevators were dirty, there was a cord stretched across the hallway of the floor my friends were on for the entire time we were there, talk about a tripping hazard. Only 1 ice machine in building. Rooms are spacious and location is good

Friends

6/10

Pleasant

09 Mar 2026

Dina

I was not impressed with the cost vs amenities.

Partner

8/10

Excellent

09 Mar 2026

Josie

Only stayed 1 night but it was good. Checking in took some time because of a slow moving line but besides that no complaints. Breakfast was included with our stay and we were very impressed with what was provided for a hot breakfast. It was really good to have fresh made hot food.

Partner