Metro

10/10

Exceptional

10 Mar 2026

Mary Louise

The property was spacious, and my unit was as large as an apartment, so I had plenty of room to spread out. The pool was great, but the best thing about it is that I went down there to see spring training games, and its location just north of Phoenix meant that I was within a half hour of all of the ball parks! The people running the place were very nice as well!

Self

2/10

Poor

10 Mar 2026

Verified traveler

This property was horrible. We arrived late at night and the lobby was locked. The armed security guy walked to the door, and told me to call the number on the door. He would not open the door, I have to assume that is because it is a bad neighborhood. I called the number and no one answered. As it was now about 3:00AM, looked for another hotel. I would recommend looking elsewhere, this area did not feel safe at all.

Friends_and_family Family

2/10

Poor

10 Mar 2026

LORRIE

absolutely disgusting.when we arrived,we couldn't enter our room .the neighborhood had their pitbull unleashed at the door we watched a drug deal go down in the parking lot.The room was filthy the carpet on the stairs and the couch was stained almost black looks like it's never been cleaned. lifted the sheets on the beds there were stains and hair all over the beds. the floors were never swept there was food and dust all over the rest of the floor.my daughters were terrified and crying we left and found a new hotel I would not have this place on Expedia (I would like to know how i could get a refund)

Family_with_children

2/10

Poor

10 Mar 2026

Devyonne

Absolutely disgusting experience. The room had roaches, smelled strongly like urine, and clearly had not been properly cleaned. Several things in the room didn’t even work. It felt dirty and very neglected. No guest should have to deal with bugs, terrible smells, broken amenities. I would never stay here and strongly recommend avoiding this place.

Friends_and_family Family

2/10

Poor

09 Mar 2026

Jerry

We arrived late after the office had closed. When we went into the room it was disgusting. The room stunk, and it was infested with german cockroaches! The sheets all had stains on them, and the pull-out coach was never cleaned. When I removed the cushions, the crumbs of many meals and someone's underwear were on top of the pull out under the cushions. Once I pulled out the mattress, the sheets were still dirty, and had something brown spilled on them. The room looked nothing like the booking photos, and the coffee machine was missing the pot, making it unusable. Disgusting!

Friends_and_family Family

4/10

Poor

08 Mar 2026

Cristobal

There’s something wrong with everything. There is no front desk, TVs and half the outlets don’t work, the smoke detector was taped to the ceiling, doors and doorways were cracked and poorly repaired, and the window curtain fell off its rack while I was staying there. Yes it’s a cheap option but definitely comes with its share of issues.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Domonique

Never come here.

2/10

Poor

08 Mar 2026

Humberto

Bad, didn't feel safe. Room was dirty and old.

2/10

Poor

08 Mar 2026

Rosario

The internet rating for this hotel was erroneous. It was rated as four stars only to find out later that it was two and a half stars, maybe. The strict non smoking policy was fraudulent. As soon as we opened our room, the smell of smoke was overwhelming. The listing was, in fact, fraudulent. Because it lacked basic amenities and the room was in disrepair. If I was hotels.com, I would no longer affiliate with this property cause it will give you as a much of a bad name as it is for them. I do not recommend this property to anyone traveling.

Friends_and_family Family

2/10

Poor

08 Mar 2026

Zuleyka

This is the worst hotel I’ve ever stayed at.. the room reeked of piss and poop and cigarettes… our money was not given back

Self

6/10

Pleasant

07 Mar 2026

Katina

Friendly staff

Self

2/10

Poor

07 Mar 2026

Emma

Checking in was very difficult, there's no front desk. Never got check in instructions after booking, and had to call the 24/7 number multiple times, it kept going to voicemail. When i finally got through they couldn't find my booking, it took half an hour from the time i got to the hotel for them to find me and get me into the room. The room had cockroaches and after 2 nights I'm covered in bug bites. The second night there was water pouring from the ceiling in the bathroom, i called twice for maintenance and no one ever came.

Friends

2/10

Poor

06 Mar 2026

Lilyvette

I wish these reviews were honest so I wouldn’t have experienced this terrible place!!!!! The check in process took a while. It was all on the phone and they send you a door code, the code didn’t work. The first door you walk through the door was broken and the code was not needed so anyone could walk in. They send a maintenance man who took 30 mins to come get the door open. Then he was in the room an additional maybe 20 minutes attempting to fix the door, I finally told him to come the next day. We didn’t want to touch anything but it was so late we just went to sleep. At 6am there was someone banging at the door. My children were so scared, luckily they stopped after a few seconds and left. There was a lot of foot traffic and let me not forget the smell, it was terrible. If they invested in remodeling and new furniture it has potential but right now it’s a 0/10!!!

Family_with_children

8/10

Excellent

06 Mar 2026

Roberta

Staff was very helpful, even though very busy.

Family

2/10

Poor

02 Mar 2026

Rochelle

The pictures are a scam !! Depending on the units some are filthy smell like animal urine , burn holes in sheets nothing wiped down or sanitized!! Honesty I had to fight for a different room I couldn’t even sit inside I sat in my car until they agreed to change the room AFTER stating they had no open rooms an I couldn’t get a instant refund to even purchase a different hotel !!! Very disappointed in the service

2/10

Poor

02 Mar 2026

Roy

The property was run down, and I was not comfortable with the looks of the people I was seeing walking around the property. There was no staff or anyone to talk too. I did not get my room number or a code until after I got there and texted and called. The door code did not work and I could not get a response from anyone for a correct door code. I did not feel safe there and i feel like i was mislead about what the property was.

Self

4/10

Poor

02 Mar 2026

Akira

Our stay had several challenges that made it difficult to fully enjoy the experience. The building itself appears somewhat outdated, and we experienced an issue accessing the entrance door. The access code provided did not work on the exterior door, and we had to call the support number to have someone let us in, which resulted in about a 15-minute wait. Unfortunately, this access issue was never fully resolved during our stay.
Inside the building, the hallways felt humid and did not seem well ventilated. In our room, the smoke detector appeared to be taped in place, which raised some safety concerns, especially since there was a noticeable cigarette odor. We also encountered a few bugs in the room. Additionally, one of the bathroom walls had a visible crack that looked like it had been patched and painted over.
Due to these concerns, we requested a refund and submitted photos to support our claim. However, we did not receive a response from the manager or operations officer. We also had difficulty reaching customer service for updates, despite calling multiple times. As of now, we have not received any communication regarding our refund request.
We hope the management can address these issues to improve the experience for future guests.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Gabriella

Nice and clean

Family_with_children

2/10

Poor

01 Mar 2026

Ryan

Horrible, worst than horrible. Paid for a premium apartment hotel, got a super small grossly disappointing studio unit. Filthy sheets, walls had scraps stains and missing wall paper. Toilet didn’t work. I can go on but this was the most horrific experience with 2 toddlers I could imagine being in a different state with no where else to go but our car. and no other hotels nearby had availability. The air filters were clogged with thick mold and dust like it has not been clean or had a new filter in at least months or longer. It

Family_with_children

2/10

Poor

01 Mar 2026

Sabrina

We didn't get to stay here became the lady at the front desk said they were booked for the night. She said i had to let you giys know that they over booked and i would like my refund back.I had already paid for the room online and it said the room was available. It was very frustrating. I would just like my refund back please.

2/10

Poor

28 Feb 2026

Joseph

I was very disappointed with my stay. When we entered the room, there was a strong odor that smelled like mold and cat urine. The room did not appear to be thoroughly cleaned, and we noticed insects, including cockroaches, during our stay.
The property did not match the photos shown online and appeared much more worn and in need of maintenance than expected. There was frequent activity outside our room late at night, including loud arguments, which made it difficult to feel comfortable — especially traveling with my children.
I signed a property agreement regarding property rules during check-in, yet some of the activity happening outside did not reflect those standards. I requested a refund due to the cleanliness and comfort concerns, but it was declined.
I hope management takes steps to improve cleanliness, maintenance, and the overall guest experience.

Family_with_children

2/10

Poor

28 Feb 2026

Jamaul

The staff was inaccessible, the room was dirty with bugs broken fixtures and smelled of cigarette smoke. Additionally, my booking stated that breakfast was included but there was no way this place had breakfast based on the condition of the facility as well as spacing of the “lobby” or front office

Self

6/10

Pleasant

28 Feb 2026

Ken

There is some upkeep needed on the room in the Shower, The place was a good value for the money

Family

2/10

Poor

27 Feb 2026

Christian

Roaches, wrong room, broken couch bed sink and toilet wasn't working properly. Got no help they gave me raid bug spray

6/10

Pleasant

25 Feb 2026

Randy

No shower curtain. Ceiling fan was gross, might be mold?

2/10

Poor

25 Feb 2026

David

If it weren't possible at all to leave any sort of a lesser review than One Star, I would do it. The only reason I'm leaving a review is so people know how horrible and wretched this place is to stay in.

The people that are working at the front desk are fine. The environment, the cleanliness, the rooms are trash. I don't say that lightly. I mean that with every sense of the word: the environment and the surrounding environment is not safe to bring a family to, not safe to bring your wife. Everything in this place was horrible.

When I say rodents, roaches, and critters, they were everywhere. From the moment that I walked through the front door I counted at least five roaches living in the floor dead. When I woke up in the middle of the night I counted at least six crawling around on the counters and I had to kill. This place is absolutely horrid and I should have been refunded for even staying here but I just don't want to be tolerated with people anymore.

There isn't a more horrific review that can be left of this place and I use hotels all the time. Do not, and I mean this, do not stay there. I canceled two days early and found a different hotel in just eight. The cost because I did not want to be in that place anymore.

They gave me two towels, no dishes, no pots and pans. The shower was horrific, everything When I asked for more towels or more pillows they rejected that and iinform me to do my own laundry.
The people were kind the service was below human standard.

Self

2/10

Poor

24 Feb 2026

Lee

rooms smelled - no stunk -- broken blinds and equipment -- still have received the refund to my $100 deposit - people knocking on the door at 9am requesting payment for another day -- hours before checkout -- clearly this was is still a housiing project with lots of full time residents -- not a hotel

10/10

Exceptional

23 Feb 2026

Mariel

Great

2/10

Poor

21 Feb 2026

Guillermo

I decided because it was non refundable anyway, not to stay. Dirty, sloppy, not a place I would recommend.

Self

6/10

Pleasant

17 Feb 2026

Jennifer

It was a place to stay for a night that was semi affordable for valentines night. We booked it to be closer to the area for the renaissance festival. It was clean enough but we could not turn off the light over the stove and the showers leaked. Overall it served it’s purpose.

4/10

Poor

17 Feb 2026

Michael

Staff was great.. Couldn’t check in until 6:00pm, code for door wouldn’t work. Toilet backed up after 1st flush

2/10

Poor

17 Feb 2026

Morghan

Live cockroaches infested the property we did not stay and ended up needing to find a new hotel. Trying to get ahold of the property for a refund is impossible and everyone we have contacted either doesn’t reply or denies the infestation and we have video and picture evidence. Extremely disappointed

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Iva

Clean and comfortable. Love that there are plates and silverware pots and pans etc. Available in the room already.

Family_with_children

2/10

Poor

17 Feb 2026

eduardo

Upon arrival, we found the room to be in extremely poor condition. The linens were dirty, the shower was unclean, and the plates and cups in the kitchen were visibly dirty as well. The overall cleanliness of the room was completely unacceptable.

Additionally, there were concerning activities occurring in the parking lot, which made us feel unsafe. There was no staff present at the front desk to assist us.

We contacted the person handling check-in calls to request clean sheets and were told that there were no clean ones available. Given the lack of cleanliness, absence of staff support, and unsafe environment, we were left with no choice but to leave the property.

This experience did not meet even the most basic hospitality or safety standards.

Leisure Family

2/10

Poor

16 Feb 2026

Ezekiel

There were roaches crawling around the room. We had somebody knocking on our door claiming to be maintenance at 1 o’clock in the morning they stayed out of view for the site glass. And demanded that I opened up the door. or the door will be forced open!!! Remind you at 1 o’clock in the morning. Known to be a high traffic, druggie area with lots of homeless. which I was not aware of while booking. After forcing my opinion of me, not opening up the door. While having no proof they were actually maintenance. Me and my girl stayed up for a few hours spiked and unable to sleep, after finally falling asleep, maybe around 2:30 or 3, I hear knock at the door at 7 AM again maintenance asking to enter the room due to water leak downstairs. At this point, I packed my bags, went to the front desk, demanding a refund in full for all the disturbance and poor quality applying to the roaches, I paid for February 13-15, remind you check-in is at 4 PM February 13 and left February 14 at 7:00am, what a way to spend a Valentines morning… I have still not gotten an update about my refund!!! I’m so pissed

Leisure Partner

2/10

Poor

15 Feb 2026

Julio

First the good. It's cheap. And one of the security guards was actually very nice and provided us towels, which wasn't really his job.
After the afternoon hours, there's no one at the property. You have to just call a number for any help or issues.
First thing, we have to keep in mind that this is an extended stay location, not a regular hotel. If you don't know what that means, I suggest you look it up. There are all kinds of people that stay here, from the average person vacationing, to all kinds of nearly homeless people.
Of course that is beyond the control of the management, and it's not anything on them.
First thing when we got to the room, there were no towels anywhere. Not one. We had to call and text and email and call again, until finally someone called back.
The first reply I got was, that they could get us towels by the next day. Of course that's absolutely not acceptable, and they shouldn't even have suggested that. I pushed back, and they agreed to have someone get us towels finally. About an hour and a half later, that's when the security guard knock that out door and ask us what we needed. Apparently he wasn't aware of exactly what was going on, but he managed to find some towels for us.

Water pressure is decent, the bed looked relatively clean, average comfort level, so no major bonuses or negatives.
There are however a lot of little things that give you the impression that the property could be better maintained. Caulking that's peeling off,

Leisure

2/10

Poor

15 Feb 2026

Stacie

Cockroaches in the bathtub, blood drops in the bathtub. Stains all over the carpet looks like a run down apartment complex. Nasty, disgusting, do not stay there.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Joshua

few problems in the room for the door but staff was super nice

Self

10/10

Exceptional

15 Feb 2026

Sean

My name is Sean i had a great time at the metro stay the ladies at the front desk were very friendly and helpful was very professional and understanding room was clean everything worked out well for me and my Mom im truly thankful for the stay their and the staff keep it up

2/10

Poor

13 Feb 2026

Marion

This place is terrible so the front desk closes at 8 PM so I had to do everything through a text message and the tub was running so I had to shut the door but I still could hear it and then I left and I got locked out the room and it took me like 30 minutes to get back into the room to keep it wasn’t working they don’t have keys so they said they can switch rooms but I just want to get a refund,but since I booked with hotels.com they said since I was checked in that I couldn’t get a refund so they change my rooms. The door is broke so I had to wait for the maintenance guy to fix it. Then the thermostat was broke so he came back later that evening to fix that the thermostat still stinks in the floor was all dirty was turn my feet black so I had to wear sandals the whole time!!!!!! They only gave me like two towels, one washcloth one hand towel They said I have to wash my linens for a little bit. I’m not about to wash that I didn’t want to give you any more toilet paper soap all I went to front that she did give me some. I didn’t have a car so I couldn’t go anywhere to get any. Just horrible!!!!!!

Self

2/10

Poor

11 Feb 2026

Michelle

Room was not even close to what was pictured nor was there even towels

Leisure Partner

2/10

Poor

09 Feb 2026

Michelle

I stayed outside all night then left in morning only there one day I didn’t get in until 330 am sat outside 8:30. -330

2/10

Poor

08 Feb 2026

Tyler

Avoid this place!!! Oh my... where do i start? Hmmm we went to check in. The office was closed, we had to call a number and it was a pain to get someone to answer, then email forms back n forth.... then we get a code for the doors. The inside of the building was clearly neglected and dirty. The room was HORRIBLE.dirty, stuff was broken and it smelt like WEED!! BAD!!! The locks on the window were broken, no shower head in the bathroom, DIRTY I didnt even want to use the shower... someones dirty rag was left in the bathroom. Grossss!!! The pillows basically werent even pillows. Lumpy flat i didn't even want to sleep there but we had nowhere else to go. Do yourself a favor and Do Not stay here!!!

Friends_and_family Family

2/10

Poor

08 Feb 2026

Maria

The room was filthy the floor was filthy the towels were dirty there was no trash cans and the entire place not in the kitchen not in the bathroom not in the bedroom the environment outside was horrible people in and out all hours of the night

Leisure Family

2/10

Poor

08 Feb 2026

Michael

Wasn't allowed to check in

Self

10/10

Exceptional

08 Feb 2026

Melissa

Staff and being extra caring

2/10

Poor

07 Feb 2026

Ala

Cockroaches infestation and unsafe area.

10/10

Exceptional

07 Feb 2026

Jackie

Very thing from the staff to checking in to being able to have a good nights rest after along day at work. Thanks again Metro Phoenix Apartments u helped use out alot.

Friends_and_family Family

2/10

Poor

06 Feb 2026

Sertorio Baylon

Room was dirty, non smoking room smelled like smoke. Found dead bugs and live bugs everywhere. Couch smelled of urine. Pulled the sheets back on the bed and the sheets were covered in hair. The shower curtains had what looks like blood stains on them. The woman and the front desk was rude as hell. Ignored anyone who was not white. Everything was just disgusting. We booked 2 nights but only stayed one. Thankfully we were able to get our refund for the second night. Only good thing that went right.

6/10

Pleasant

05 Feb 2026

Bethany

Check in was great and people very friendly. The room could use some work. Microwave didn’t work, stained sheets, ripped couch cushions and the water kept overall dripping in the shower when off.

2/10

Poor

05 Feb 2026

Yanping

We are come at night time about 8 pm .We check in about used 3 hours on phone, no staff at office. We had 2 little kids in car wait for room. Is not good for kids arrived at night time. The room is dirty and have cockroaches . The floor was very dirty, which made my shoes ‘soles turn black.

4/10

Poor

04 Feb 2026

Sylvia

Room was infested with roaches when I reached out to staff they said they would come to the room and take care of it and they never showed up

2/10

Poor

03 Feb 2026

Aleksander

Room felt neglected, not as advertised and staff was confused why we were in our room after abruptly walking in on us 15 mins after checking in to

2/10

Poor

03 Feb 2026

Khristopher Alan

The A/c did not work and they have roaches in the appartment Told them.bout A/c nothing was every done.....will not stay here again

Business_and_leisure Self

2/10

Poor

02 Feb 2026

Wakinyan Starr

I reserved the room well over a week in advance and it was not ready upon arrival. We had to wait 30 minutes for our room to be ready and even then there was still hair all over the floor, bugs crawling on the wall, and an awful smell coming from the couch. I was having difficulty breathing in the room only to find dog hair floating everywhere falling onto our belongings.

4/10

Poor

31 Jan 2026

Billie

Upon arrival there were no towels, NONE in the room, the cable box that should have been in the living room-missing, as was the remote, no silverware, no dinner plates, no drinking glasses, 1 small plate, 1 bowl, the closet doors in the bathroom- missing, a handle on one of the bathroom drawers-missing, the tp holder was broken & unable to hold the tp, there was no clock (I slept through an appointment the first day -my phone died in the night-coulda really used that clock) the lampshade was missing from the living room lamp, no phone (but to be expected nowadays), 1 broken chef knife, 1 small pan, 2 pots-1 big pot and 1 small (that's ok), 2 small coffee mugs (that's ok too), the hot cooktop light on the stove won't shut off (maybe a short somewhere?), no iron or board, that's about all I can remember right now that was wrong. I've stayed here before in several different rooms & there have always been at minimum towels. The rest of it was always hit or miss but if you went to the office, they would bring it to you. I went to the office. The lady said they would bring it in 15 minutes. It never arrived. I got a towel from a friend & spoons & forks from the QT. Bring your own stuff if you want to have anything to eat off of or with, drink out of, dry off with; cause you might not get it in your room/apartment even though it's inclusive, sometimes they don't have it as it may have been stolen or accidentally taken by the prior occupant. Not the place's fault, really.

2/10

Poor

31 Jan 2026

Djeny

Where do I begin
I don't deal with Roaches, so there should be no reason I stay at a place where roaches are walking on my pillow and the kitchen, it was really disturbing this place need a whole new redo or something
Obviously I stayed because I had no choice but honestly I would not recommend and I forgot to mention someone try to open my door had to get my code changed, like that's ridiculous!

Leisure Self

2/10

Poor

30 Jan 2026

Emre

There was roaches, it was dirty and had a bad smell.
I have waited 1 hour after my check in because my
door code didnt worked and they kept delaying me.

10/10

Exceptional

29 Jan 2026

Angelina

Awesome property.

Leisure Pet

2/10

Poor

29 Jan 2026

Graham

The room that we got smelt like pee and that shower did not fully turn off at all and we were not even provided more than 1 towel and when we went to check in it took about 45 minutes

2/10

Poor

29 Jan 2026

leonel

Do not come here. Either spend the extra 40 somewhere else or sleep in your car.

Business Family

2/10

Poor

29 Jan 2026

Ann

Cockroaches, no heat. No hot water until morning but lukewarm, wobbly commode, bathroom door dirty. Had a sleepless night and had leg cramps from being cold

Business

2/10

Poor

27 Jan 2026

Tanecia

Staff was very nice and welcoming. There’s lot of good food choices around but the room was very dirty and had not been cleaned. We switched to a new room and checked out within a few hours. There were stains on the couch, holes on the curtains. We were scared to sit or touch anything and there were roaches everywhere. Loud kids playing outside. It was not ideal at all

Leisure Family

2/10

Poor

27 Jan 2026

Jazmin

Complete nightmare. Once I arrived to find out it's an apartment complex and I had to fill out a lease agreement. I am extremely exhausted I want to do is get some sleep. Also I am supposed to pay a deposit for things broken or chipped however no one is doing a walk through with me so how can they prove that someone else didn't already break or trip things. Extremely concerned. Person who answered the phone said I can contact Expedia to get a refund

Leisure Self

4/10

Poor

26 Jan 2026

Rory

Very much older, grimy. Not all the lights works, counter was sticky. Bed was worn/formed on each side. Only one blanket. Folks shifting through the trash bins outside. The cockroachs where an added surprise.
Cheap - get what you pay for.

Business_and_leisure Family

2/10

Poor

26 Jan 2026

Jessica

I had to stay in my room until maintenance came and fixed my window and my door come to find out door had to be replaced on the magnet strip someone pushed the code into my room didn't even know him I sat there

2/10

Poor

25 Jan 2026

Mia

Didnt end up staying and awaiting management to refund us after we had to leave. It was over run by cockroaches, they know this is a problem and are treating but still allowing reservations without warning. Also it was very unclean, nothing like the photos. This is in a run down apartment complex that had barefoot kids outside at 9pm, a guy fixing his truck in the parking space, a man with a truck full of junk. Women arguing. It does not feel safe at all and does not match the photos. We also had someone ask us for 5$ in the parking lot. You must call multiple times for assistance.

Friends_and_family Family

8/10

Excellent

24 Jan 2026

iva

It comfortable

Leisure Family_with_children

2/10

Poor

22 Jan 2026

Kyle

diety, unsafe, tv didn't work, furniture had holes and looked like something you'd find in a dumpster...and roaches everywhere. hell on earth.

Self

6/10

Pleasant

22 Jan 2026

Ashley

Evening check ins for sure

Partner

2/10

Poor

20 Jan 2026

Taylar

If you have no other choice, this is the choice but if you don’t like to clean up your self buying roach spray, bleach, new sheets etc. there is not point.

Partner

8/10

Excellent

18 Jan 2026

Kimberly

I read the reviews after I booked the room I was nervous but I still gave them a chance there are a few things they need to work on the water leaks on there faucets and the and fixing the doors and screws but I seen no bugs when I was there And when you guys mop make sure the floors are dry it was a big wet puddle in the kitchen but I can see you guys are trying to make things better and talk to people living there with there kids they need a curfew shouldn’t be out late at night

2/10

Poor

16 Jan 2026

Marysol

Horrible customer service, dirty rooms, lights didn’t work, cockroaches in the room.

Friends_and_family Family

2/10

Poor

15 Jan 2026

Lizeth

***DO NOT STAY HERE!!!***

If I could leave a negative star, I would! This property is falsely advertised, as it’s as a living community where unrented rooms are rented out and labeled as “deluxe” studios. The rooms don't have keys (or key cards) but rather key pads and you are given a post-it-note with the code to get in. When I went to my room the door unlocked upon turning the handle, no code needed. When I went in the key pad was disconnected and only the deadbolt worked. When I went to the front desk to complain, they sent a maintenance worker and they confirmed it didn’t work and left, never to come back.

I had to go back to the front desk and they said they were going to try and get it fixed but they could not guarantee it would get fixed that day. I told them I felt unsafe staying in a room that didn't lock. They said there was nothing they could do, so I told them I wanted to check out. They said that was my choice. I then asked for proof of checking out and that said “we don’t do that. We just knock on the doors and if no one answers then we consider them as checked out.” When I asked about getting refunded they said I had to do that through Expedia.

It was an absolutely horrible experience, and that’s not mentioning the drug use I witnessed in the parking lot as well as the “watching” by residents of any new people entering the property.

Please do your favor and stay clear of this property!!

Leisure Family_with_children

2/10

Poor

12 Jan 2026

Brenda

The room wasnt ready when we arrived til around 830 pm and when we did enter the room it wreaked of a rotten odor almost unbearable . The housekeeping try to cover odor with bleach one tv didn't work actually non cable work

Friends_and_family Family

2/10

Poor

10 Jan 2026

Jeff

Arrived at 11pm and had to check in via phone after being told that the office would be upon our arrival which it was not. Room was filthy, killed three cockroaches, smelled of musty long term smoking in unit. Cabinets in disrepair and damaged, dirt streaks 6’ on the ceilings from the A/C vent. In less than an hour, I booked accommodations at a different location beginning the next day. Booking Phoenix Metro through Expedia but they would not respond back to Expedia when I requested a refund. No refund provided. To ge honest, I’m more upset with Expedia than with Phoenix metro for not resolving this issue. Took numerous photos of the dirt and disrepair which can’t be shared on this format. DO NOT RENT HERE. I wish I had known before hand and having to pay twice for accommodations in Phoenix.

Leisure Partner

6/10

Pleasant

10 Jan 2026

dina

It wasn’t too bad it was nice besides one of the lights not working properly and I seen 3 creepy crawlers throughout the stay n I’m not a big fan of bugs/insects :/ other den dat it was nice

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

Tania

I enjoy my stay here. Its like an apartment and i needed those features and amenities Our ceiling was leakjng and they sent maintenance right over and they took care of it.

Leisure Family

8/10

Excellent

09 Jan 2026

Shanice

Clean room

Leisure Family_with_children

2/10

Poor

08 Jan 2026

Courtney

It's just an apartment complex that rents out unused apartments. Trash everywhere, tenants just going about their business (as they should, since they actually live there), staff smoking out front even though it's a fine to smoke in your \"extended stay suite\", drugs being smoked on the other side of the lot, and it looks nothing like the photos. Requested a cancelation but since neither I nor expedia can reach the property, I was offered a \"goodwill\" credit. First time booking with expedia and never will again. They don't vet the places they tell us to stay, then do not care about your safety, then offer you basically nothing for a room you never even checked in to because it was so unsafe. Save yourself book the headache and the money

Leisure Family

2/10

Poor

07 Jan 2026

Israel

Review of Metro Phoenix Extended Stay
I would not recommend anyone to stay at Metro Phoenix Extended Stay, and I deeply regret my experience there. From the moment I arrived, it was clear that this was not a place worth spending money on.
First, I was greeted by a horrible roach infestation in the room. It was disgusting to see bugs crawling around in the space that I was supposed to be staying in. It felt unsanitary and unsafe, making it impossible to feel comfortable.
To make matters worse, the area surrounding the property was sketchy and unsettling. There were homeless individuals sleeping outside, and the entire environment gave off an unsafe vibe. This is not a place where you would feel secure.
The room itself was no better. It reeked of urine, and there were visible holes in the walls. It was clear that maintenance and cleanliness were not priorities for the management here.
Despite all of this, the most frustrating part was the non-refundable deposit. Even though I chose not to stay due to the roach infestation, unsafe surroundings, and overall unpleasant conditions, I was still charged for the deposit. This feels like a scam, especially when the hotel was not up to even basic standards of cleanliness or safety.
In short, I would strongly advise anyone to avoid Metro Phoenix Extended Stay. Save yourself the hassle, time, and money. There are plenty of other places in the area that will offer a better experience—without roaches, unsafe conditions, and foul odors. This

Business_and_leisure Family_with_children

6/10

Pleasant

07 Jan 2026

Tamara

The staff was good last couple times!

Friends_and_family Friends

6/10

Pleasant

06 Jan 2026

Isaac

Room smelled like smoke , other ppls trash under the sink

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Dejan

Young girl from the front desk she was amazing hotel was good.My stay was great.

Business Self

6/10

Pleasant

02 Jan 2026

Theresa

What upset me was they wouldn't room my deposit over for me to extend my stay out price match the lowest on line price for that exact hotel and room like studio 6 does other than that I liked it much better but I did see a couple roaches unfortunate pretty control and clean garbage cans could rid that problem big bathtub I liked that and fun kitchen with stove and oven kits to like lots to dislike but I will stay here again so because of the room size and kitchen it's fully stocked with cooking and eating pots pans and what not to cook with and eat on

2/10

Poor

29 Dec 2025

Martha

This property should not be listed and offered as a hotel. The property is mostly occupied by people who are already leaving there. Upon arrival everything seemed pretty good. Tesa helped me check in and thankfully we got there a few minutes before they closed the lobby. Since the online check in didn't work. So if you get there past 8 the lobby and front desk is closed. The outside area smelled like marijuana. People visibly smoking outside even thought its not permitted. The area was already looking bad but we still got out and headed to our rooms. First room door handle was broken of like someone forced their way in. So we headed towards the secon room. We walked to a kitchen with cockroaches, a stained couch, doors with holes, weird smell, uncleaned bathroom. We hurried picked our stuff and left. Nothing felt clean about the rooms and was unsafe. The pictures posted are not the reality of this place.

Family_with_children

2/10

Poor

12 Dec 2025

Ralph

Nobody is at the check-in desk, after 8 pm. Good luck trying to get into your room.
Fortunately, the nice cleaning lady, Ashley, spent about an hour getting us into our room. I was so mad about the delay, so relieved Ashley was there to help.

Business_and_leisure Family

2/10

Poor

08 Dec 2025

Era

This location is misrepresented on hotels.com. I suggest looking at MetroHospitality.com for detailed disclosure of your expected experience before booking. If I'd been informed prior to reserving at Metro Phoenix Extended, I would never have reserved there and never will again. The room type I booked was not the initial room type I was put into and no one at the front desk told me they were giving me a different room type at the time of check-in. As soon as I realized I went back to the front desk and was told that there were no King suites available and that the Queen I was given was the last of the room type available. I had already been waiting two hours past my arrival and check-in time for a room to be cleaned and made available. The room appeared to be cleaned in a hurry and not well. The bathtub was gross with possible black mold in the crevices. Be aware this location intentionally prevents a bath from being filled and used. A bath was a main reason I booked the room. The next day I waited most of the day to be moved to the actual room type I had booked, only to have to wait while maintenance installed a faucet which would allow a bath, to later not get because not enough hot water. Many insects in the room and once I realized there were bedbugs we left immediately. I insisted to receive a full refund and management refused. I only got refund from Expedia after much persistence. The ONLY staff who was genuinely kind is Asia who I would give 5 Stars to her.

2/10

Poor

30 Nov 2025

Brian

Could not pay me to stay there again. Arrived after 9, front desk was closed ao i had to call a hotline. Total of 8 calls and over an hour to finally get into a cleaned room. 1st time they gave me a wrong code then the room wasnt even clean when I got in. Another call and they gave me a different room with a code that worked. Just to stay a few hours to get to the airport for a 7am flight. Horrible.

4/10

Poor

23 Nov 2025

William

My next-door neighbors were smoking outside my room and were not quiet. There seemed to be homeless people lurking about. Although I didn't feel threatened, I was concerned about my car.

Self

10/10

Exceptional

19 Nov 2025

Michael

Great staff. Clean room

6/10

Pleasant

19 Nov 2025

Rubén

Muy bien gracias

2/10

Poor

17 Nov 2025

Susan

I couldn't check in. Office closed. Called the number posted on the office door, had to leave a message. No response. Had to get a different hotel.

2/10

Poor

16 Nov 2025

kisha

Check in was a nightmare. I did not arrive by 5:30 and there was no one at the leasing office. When I called the number on the door several times, I did not get a call back until I went through Expedia. This took over an hour. The room looked clean. However, when I went to the kitchen to eat, there were roaches in there. I killed two of them and promptly checked out.

Leisure Self

2/10

Poor

04 Nov 2025

steve

I would give zero stars if I could. Our stay at this hotel was awful from start to finish. The room had a hole in the door and the door trim looked like it had been chewed up by a dog. The entire place reeked of weed, making it impossible to relax or feel comfortable. Even worse, there were shady people hanging around the property, and some of them made threatening gestures as we went to our room. I did not feel safe here at all.

We only stayed about 20 minutes—just long enough to book a room at a different hotel. After all this, the hotel still refused to refund our money. Absolutely unacceptable. I would strongly advise anyone to avoid this place.

Business Partner

2/10

Poor

03 Nov 2025

Tyler

Do not stay at this location! Check in at the front desk is only available 4-5:30pm. I believe they do this so they don’t have to come face to face with disgusted customers. We had 5 rooms booked (three of which were 6 bedroom occupants.) Mowt rooms had no bedding, bugs and cockroaches scattered when the e opened the doors, the hallway of two rooms was matted with dog fur, towels had hairs, bathrooms were dirty and room floors were filthy. The pictures online ate a completely false representation of what this facility looks like. Management was difficult to impossible to work with. We were promised a refund when we couldn’t stay there and are now fighting to receive that refund.

Business

2/10

Poor

28 Oct 2025

Kevin Wayne

Arrived on property at about 9pm or so after flying into Phoenix. It was nothing like we expected. The property was dirty and trashy with clothes hanging from the stair well, people yelling and running around the property and cars constantly coming and going (not for the right reasons). Got inside the property and found old outdated furniture, broken counter top, shelves barely hanging on in the bathroom and a leaking bathtub faucet. We had to sign this massive agreement to even check into the property online but it was pointless. We were up all night on the first night cause the upstairs tenant was jumping around, dropping stuff and constantly in and out of his unit running downstairs to come and meet people outside our unit. Yelling, talking, and laughing constantly.
We spent the next day away from the property due to the fact that we were feeling comfortable

2/10

Poor

27 Oct 2025

Susan

This place is an absolute dive. Outside my room, it smelled like pot. My room stunk of who knows what. There was a domestic fight outside my room. The couch was so dirty, you couldn’t pay me to sit on it. There was no remote control for my TV. I called about it and was told to download the Roku app. The shower was moldy in areas, the shower curtain was disgustingly dirty. Looked like there was blood on the wall. The furniture was chipped and broken. The counter top in kitchen was broken. The mattress looked like it had been walked on with dirty feet.

When my daughter and son-in-law arrived to their room, they found their door unlocked and pushed open the door. It stunk like crap in their room and the couch pillows were on the kitchen table. The bed looked like someone had been lying on it. They could not even close their front door, let alone lock it. People were smoking dope on the balcony above their room. One guy stopped and just stared at my daughter as she walked by. They too felt very unsafe and disgusted at the conditions and left with me to go find a safer and cleaner place to stay.

We’ve asked for a refund due to the conditions, but have not received a response from management.

Renter be warned! This place does not look like the pictures as advertised.

Leisure Family

6/10

Pleasant

18 Oct 2025

Justin

This is an old property. Room was huge. The ac didn't work the first night, but maintenance was prompt. They addressed every issue we had politely. The surrounding area is bad. Lots of zombies lurking about. Security is always present, we didn't feel unsafe. We'd stay again

Business_and_leisure Family_with_children

2/10

Poor

16 Oct 2025

Tyler

Dirty and the room was beat down. Got a room not as described and ended up going somewhere else, regardless of my non refundable booking.