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The Park Hotel London

London-ON · Canada

242 Pall Mall StreetView location

9.0/10Excellent1,711 Reviews
Cleanliness9.2/109.2
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Amenities8.6/108.6
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  • Business hotels
  • Hotels with charm
  • Design

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Park Hotel London

LUXURIOUS ALL-SUITE BOUTIQUE HOTEL IN DOWNTOWN LONDON, CANADAFor today's contemporary travellers, The Park Hotel London sets the benchmark for luxe all-suite accommodations in the heart of downtown London, Ontario, Canada, steps from trendy Richmond Rowand its unique mix of chic shopping, diverse dining and vibrant entertainment. Come experience our evolution.

One of London's most iconic downtown hotels has been reinvented. An extensive guest suite renovation to a fresh, modern boutique atmosphere, makes The Park Hotel London ​the place to be. Stylish, all-suite accommodations and trendy Mid-Century Modern design are mixed with all the comforts and conveniences of home.

Delight your palette with a unique collection of international culinary experiences or taste the latest brewsat London's trendiest craft breweries.

Read more about this hotelShow less

With a stay at The Park Hotel London in London (Downtown London), you'll be within a 5-minute drive of University of Western Ontario and Victoria Park. This hotel is 0.2 mi (0.4 km) from Toboggan Brewing Co. and 0.3 mi (0.4 km) from Holy Roller Tank Memorial.

Make yourself at home in one of the 126 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms have designer toiletries and hair dryers. Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Planning an event in London? This hotel has 2600 square feet (242 square meters) of space consisting of conference space and 5 meeting rooms.

Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

Parking height restrictions apply Events/parties not allowed LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 23 Pet max weight (per pet) in lb is 50 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: CAD 50 per accommodation, per night
    • Resort fee: CAD 16.94 per accommodation, per night
    The resort fee includes:
    • Business center/computer access
    • Fitness center access
    • Housekeeping
    • In-room coffee
    • Internet access
    • Phone calls
    • WiFi access (may be limited)

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 4 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Parking height restrictions apply.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a fire extinguisher and a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Covered self parking fee: CAD 32.00 per night (in/out privileges)
    • Pet fee: CAD 65 per accommodation, per stay
    • Service animals are exempt from fees
    • Late check-out fee: CAD 65.00 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Russian

    Finnish

    Filipino

    English

    French

    Romanian

    Spanish

Nearby attractions

Toboggan Brewing Co. 0.4 km / 0.3 mi
Holy Roller Tank Memorial 0.5 km / 0.3 mi
London Cenotaph 0.7 km / 0.5 mi
St. Peter's Cathedral Basilica 0.8 km / 0.5 mi
Victoria Park 0.9 km / 0.5 mi
Blackfriars Bridge 0.9 km / 0.6 mi
Centennial Hall 1 km / 0.6 mi
St. Paul's Cathedral 1 km / 0.6 mi
Michael Gibson Gallery 1.1 km / 0.7 mi
Grand Theatre 1.1 km / 0.7 mi
Harris Park 1.1 km / 0.7 mi
Good Foundation Theatre 1.2 km / 0.8 mi
TAP Centre for Creativity 1.3 km / 0.8 mi
Wolf Performance Hall 1.3 km / 0.8 mi
Rum Runners 1.4 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • American Express
  • MasterCard
  • Visa
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Air conditioning in public areas
  • Fireplace
Show 19 more facilities & services
  • Hotel safe
  • Lift access
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linen
  • Conference room
  • Meeting room
  • Printer
  • Photocopier
  • Business centre
  • Fax
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Non-smoking establishment
  • Minimum check-in age: 19
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 21 m²SUI.ST
    SUITE STANDARDPhoto unavailable7 photos

    The Park Hotel London

    SUITE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-3

    Photos are not available for this room type.

    The Park Hotel London

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-6

    Photos are not available for this room type.

    The Park Hotel London

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q-2

    Photos are not available for this room type.

    The Park Hotel London

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 69 m²SUI.KG-1
    SUITE KING SIZE BEDPhoto unavailable5 photos

    The Park Hotel London

    SUITE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    69 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Room amenities

    • Bathroom: 1
    • Desk
    • Safe
    • Alarm clock

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 69 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable6 photos

    The Park Hotel London

    SUITE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    69 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-2

    Photos are not available for this room type.

    The Park Hotel London

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 55 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable5 photos

    The Park Hotel London

    Room TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–5 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width, Sofa bed
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 35 m²SUI.2Q-1
    SUITE TWO QUEEN BEDSPhoto unavailable6 photos

    The Park Hotel London

    SUITE TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDS • 1 Bedroom • 35 m²SUI.2Q
    SUITE TWO QUEEN BEDSPhoto unavailable5 photos

    The Park Hotel London

    SUITE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size Bed • 1 Bedroom • 35 m²SUI.H6-QN
    SUITE Accessible-Queen Size BedPhoto unavailable4 photos

    The Park Hotel London

    SUITE Accessible-Queen Size Bed

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    The Park Hotel London

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-5

    Photos are not available for this room type.

    The Park Hotel London

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    The Park Hotel London

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BED • 1 BedroomDBL.AS-KG
    DOUBLE CLASSIC KING BEDPhoto unavailable5 photos

    The Park Hotel London

    DOUBLE CLASSIC KING BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Room amenities

    • Make-up mirror
    • Room size (sqm)
    • Desk
    • Toiletries
    • Alarm clock
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Radio
    • TV
    • Hairdryer
    • Bathtub: 1
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Park Hotel London

9.0
Excellent
1,711 Reviews
Cleanliness
9.2 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Amenities
8.6 /10
100 reviews shown
6/10
Pleasant
20 Jul 2026
victoria
rooms were clean hotel is average compared to alot of the other ones in the area. location was good.
Partner
10/10
Exceptional
19 Jul 2026
Katherine
The property was lovely, well maintained, exceptionally friendly staff.
Breakfast was plentiful but would have liked a hot choice.
Partner
8/10
Excellent
19 Jul 2026
Christine
Room was beautiful and large. Breakfast was disappointing
Friends
8/10
Excellent
19 Jul 2026
Braydon
Breakfast could've had some meat options but overall good
Partner
10/10
Exceptional
18 Jul 2026
Vicki
Great
Friends
10/10
Exceptional
18 Jul 2026
Curtis
Awesome place I wish I could stay longer
Friends
10/10
Exceptional
18 Jul 2026
Shane
I would have rated the amenities higher, but $32 for one night of parking is a bit pricey. While I believe firmly parking should be included with your stay, if you’re going to charge let’s make it reasonable like $10 per night.
Partner
10/10
Exceptional
18 Jul 2026
Rachel
I didn’t expect the parking to be underground, but the staff were really helpful with assisting us.
Friends
10/10
Exceptional
17 Jul 2026
Judy
It was very good. The staff is knowledgeable and friendly. I like that it' a suite, not just a room. The complimentary breakfast was a bonus.

One can always complain about cost of the suite and the parking but it was, overall, an excellent place to stay and we were able to walk to the Sunfest easily.
Partner
10/10
Exceptional
17 Jul 2026
Ashleigh
The room was very spacious and the bed was comfortable. Everything was clean and in great condition.
Partner
6/10
Pleasant
17 Jul 2026
Josie
z
10/10
Exceptional
16 Jul 2026
Rod
Convenient clean centre of downtown
10/10
Exceptional
16 Jul 2026
Dianne
Would stay there again
Friends
10/10
Exceptional
16 Jul 2026
Krista
The room was very spacious and
modern. The bed was comfortable and the location was perfect. Walking distance to a lot of restaurants and parks
Family
8/10
Excellent
16 Jul 2026
Olivia
Clean room. Friendly person at the front desk for check in. Breakfast was a nice bonus. Great location!
Friends
10/10
Exceptional
16 Jul 2026
jennifer
We had a great stay and enjoyed the breakfast! Good location
Family
8/10
Excellent
16 Jul 2026
Lori
Rooms are nice and big and comfortable.
Didn’t realize you have to pay for parking but free breakfast was nice
Partner
6/10
Pleasant
16 Jul 2026
Mattie
Insane parking price for London.
Friends
10/10
Exceptional
15 Jul 2026
Kenneth
Excellent experience!
Self
8/10
Excellent
13 Jul 2026
Ron
Location
6/10
Pleasant
13 Jul 2026
Min-Chi
The layout is off as the bad frame is so close to the door and three of us kicked it and scratched by the corner of the bad frame multiple times. Parking is expensive, but my bad not paying attention at the time of booking. Could have parked at Impark behind the hotel for $14 overnight instead of $32 hotel rate.
Family_with_children
6/10
Pleasant
12 Jul 2026
Elisabeth
The room was very confortable and there were even barn doors that closed the sleeping section, so that the rest of the room was like a living room / work area. The parking was very pricey and there was no place to charge an electric car at the hotel. Staff was nice, but did not know where we could charge the car nearby. They should be more informed. The breakfast was not very good. We stayed two nights, so I tried different things. Bagels, muffins, croissants were not fresh. Coffee was just ok. I would eat elsewhere if I had to go back to that hotel.
Family
6/10
Pleasant
12 Jul 2026
Bhakti
There was loud music late into the night from a bar/restaurant nearby. The music was loud enough and clearly audible even from our 11th floor room.
Towels were clean but frayed at the edges.
For the price paid, I think the hotel could do better.
Partner
10/10
Exceptional
11 Jul 2026
Shelley
Great location, lobby and amenities were good along with breakfast. Size and layout of room was well throughout.
Family
10/10
Exceptional
11 Jul 2026
Qing
Great experience
Family_with_children
6/10
Pleasant
10 Jul 2026
Jeanine
Had issue with specific room as AC was not working at check in. After lobby visit and maintenance coming to room to resolve, unfortunately it did not resolve AC. Another visit to lobby and were moved to different room. From checking in to getting second room, it took two hours to resolve.
Family
8/10
Excellent
09 Jul 2026
Jamie
The location and quality of the hotel was amazing. Staff was excellent. I wish the parking wasn’t an additional charge.
Friends
8/10
Excellent
09 Jul 2026
Kayden
Great location
Partner
10/10
Exceptional
07 Jul 2026
Michael
Very clean and comfortable
Self
8/10
Excellent
07 Jul 2026
John
Stayed one night.
10/10
Exceptional
07 Jul 2026
Sikandar
The room was clean and nice
10/10
Exceptional
05 Jul 2026
Carl
The hotel, staff and service were exceptional.
Self
6/10
Pleasant
05 Jul 2026
Michelle
If you are a light sleeper this is not the hotel for you- the soundproofing is not great especially if your room is by the elevator bank- I would not return for this reason
Partner
8/10
Excellent
05 Jul 2026
Alastair
Clean & modern furnishings. Only complaint is the high parking fee.
Self
10/10
Exceptional
04 Jul 2026
Lexington
Clean rooms, and underground parking. Very good location for nightlife, can hear music from the bars until closing though
Partner
10/10
Exceptional
02 Jul 2026
Rod
The night manager was amazing. Rooms were clean breakfast delicious lots of parking and all the downtown locations.
Partner
10/10
Exceptional
02 Jul 2026
Robert
The hotel was clean.
Partner
10/10
Exceptional
30 Jun 2026
Pei-Yu
Room was clean and new. Breakfast area was cozy. Price was lower than other same-level hotels but the quality was awesome. Will definitely stay again if I visit London in the future.
Family_with_children
10/10
Exceptional
30 Jun 2026
Akasia
Clean, friendly staff, stylish rooms, will go again.
Self
10/10
Exceptional
28 Jun 2026
Maria
Great location, we had a pleasant stay.
Partner
8/10
Excellent
27 Jun 2026
Caroline
Rooms are always clean and staff is helpful in answering all questions
Friends
8/10
Excellent
27 Jun 2026
Jacquie
We had a wonderful stay, would recommend.
Partner
10/10
Exceptional
27 Jun 2026
Othello
Loved it! Will return next year.
Partner
10/10
Exceptional
25 Jun 2026
Laura
Location was great for dinner locations or evening entertainment.
Family
6/10
Pleasant
25 Jun 2026
Edward
We arrived around 4:30 p.m., and the room wasn't ready. Once assigned a room, we discovered it was already occupied.
Family
10/10
Exceptional
24 Jun 2026
Emma
I love our stay at this hotel. Staffs are all welcoming and so nice. Hotel is so clean and no bad smell. The Manager Fernan is so nice, Riz at fthe ront desk helps us with our needs and also Keira is really nice and accommodating. Thank you so much!

The cons is the corner of the bed. Me, my daughter and my husband bumped into it and it is really painful. I hit my knees 3x.

Other than that EXCELLENT hotel, nice place to stay and there’s a selections of good restaurant in the area.
Friends_and_family Family
10/10
Exceptional
22 Jun 2026
Folashade
Everything was lovely here
10/10
Exceptional
21 Jun 2026
Dana
We were visiting for a hospital appointment. The hotel staff were very kind to let us keep our car there past check out.
Partner
10/10
Exceptional
21 Jun 2026
Steve
Great room and easy check-in and check-out.
Partner
10/10
Exceptional
20 Jun 2026
Amanda
Perfect
Location and so nice
Friends
10/10
Exceptional
19 Jun 2026
Sally
We really loved the location and the practical room layout out. It worked really well for us.
Family
10/10
Exceptional
17 Jun 2026
Jane
Convenient location
Partner
6/10
Pleasant
17 Jun 2026
Zachary
The way hotels charge you for their rooms is always interesting and I’m still not sure if I paid enough or was overcharged for a “third-party booking fee.”

Parking was fine. Rooms were fine. Location was fine. It was fine.
Friends_and_family Family
8/10
Excellent
16 Jun 2026
Lauren
Great hotel! Wonderful option if you have pets, albeit a tad expensive. The breakfast was good, but the rooms are the true highlight in this hotel.
Pet
8/10
Excellent
16 Jun 2026
Cathi
Room clean staff helpful
Partner
10/10
Exceptional
15 Jun 2026
John
Friendly, helpful staff made the stay a good experience. The room was very clean and spacious. The hotel's central location and underground parking were quite convenient.
Family_with_children
10/10
Exceptional
15 Jun 2026
James and Heather
Team is always very helpful
Family
2/10
Poor
14 Jun 2026
Chelsea
Parking is an extra cost, so be prepared for that. The bar across the street called “Barney’s” played their music so loud until 2:15am that I could hear it from my room and couldn’t sleep.

The gym is pretty sad. Very minimal space and equipment.

The room was nice, a little dusty and the bathroom itself was anticlimactic. I think there could have been some nicer touches to the room to make it feel more luxurious. A little goes a long way.

Since I only got 5 hours of sleep thanks to the noise from that bar, I will not be staying there again. It sounded like there was a concern going on inside my room.
Self
10/10
Exceptional
14 Jun 2026
David
Great stay
8/10
Excellent
14 Jun 2026
tomilola
Overall stay was good but I wondered why the boiled eggs were always cold?
Partner
8/10
Excellent
14 Jun 2026
Brenda
Located in good location, close to lots of restaurants. Room was clean. Breakfast needs to supply more non allergy options. Also hallways and rooms need painting.
Partner
2/10
Poor
12 Jun 2026
Tom
The HVAC was thundering thru our room we didn’t sleep a wink we called down 3 times and John said that’s how it is .at 2 am it started beeping and thundering it was like we were on top of freezers and the compressors were so loud . He finally told us he would comp out night and in the morning they charged us for the room but not the parking spot.
Never going back again
Family_with_children
10/10
Exceptional
12 Jun 2026
Cathy
Very comfortable stay. Good breakfast.
Great location.
Partner
10/10
Exceptional
11 Jun 2026
Chelsea
Clean room, good breakfast, easy parking
Friends
10/10
Exceptional
11 Jun 2026
Mihammad
Well cleaned room, daily room cleaning service, many choice free yummy breakfast. Awesome hotel and stay.
Friends_and_family Family
10/10
Exceptional
09 Jun 2026
zhao
Clean, great breakfast, quiet. Highly recommend
Family_with_children
10/10
Exceptional
09 Jun 2026
Wilfred
Clean room, wonderful staff, great breakfast and no free parking. 32$/day. Expensive for London. Should be complementary or 15$/night
Family_with_children
10/10
Exceptional
09 Jun 2026
Lori
The room was spacious and clean
Friends_and_family Family
10/10
Exceptional
09 Jun 2026
Maggie
We had a great stay at this hotel. The location was excellent, with lots of good restaurants and amenities nearby, making it very convenient to explore the area.
We booked a suite and were very happy with the size of the room. The bed was comfortable, and the air conditioning was surprisingly quiet, which made for a restful night’s sleep. Overall, the room was comfortable and met our expectations.
The only minor area for improvement would be a little extra attention to detail with housekeeping. The walls could have been cleaner, and the moldings were somewhat dusty. Aside from that, we really enjoyed our stay and would happily consider staying here again.
Family
8/10
Excellent
08 Jun 2026
William
We enjoyed our 4 day stay. The staff were friendly. Breakfast was a good selection. A little noise from trains passing below (we were on the north side of the building) but they do not sound their horn at road crossings.
Room was clean but needed maintenance. The desk chairs were torn, the barn door to the bedroom would not close (one half fixed in place), the bathroom fan was loud and sounded like it was falling apart, bathroom wall had many chips out of outside corner. Carpet in halls was worn.
Partner
4/10
Poor
07 Jun 2026
Mackenzie
We ended up getting stuck in the elevator for about 45 minutes, nobody at the front desk answered the help button or acknowledged the alarm ringing. We went to London to watch the pbr show and ended up missing the whole beginning and missing our dinner reservations. Only got help when we heard a couple talking outside of the elevator and we told them we were stuck through the door and they said they would go let the front desk know. It was extremely hot in the elevator after about 15 minutes and one of the people with us was claustrophobic. When we finally got out, the hotel manager assured our rooms and and parking would be comped no problem. Great. Then when we were checking out I had asked the lady at the front desk to ensure we would not be charged and she said she was unable to do anything because it was booked through expedia. Obviously the elevator getting stuck was not the hotels fault but what bothered me was the fact that it took over 15 minutes to get a hold of the hotel staff, were told our stay would be covered and then it wasn’t.
Family
8/10
Excellent
05 Jun 2026
Anita
N/A
10/10
Exceptional
04 Jun 2026
Michael
Apparently every room is a suite..our was. Signage in parking was hard to find, where entrance to hotel was! Breakfast was good
Partner
10/10
Exceptional
03 Jun 2026
Michael
The rooms were spacious and clean. The location was great with many food options nearby.
Family
10/10
Exceptional
03 Jun 2026
Barry
Parking was safe and convenient. More hot items would improve the breakfast, but overall, very good. We would stay again.
Partner
4/10
Poor
03 Jun 2026
A Glenn
Staff was ill-inforned and rude. When I checked in the person at the front desk told me breakfast was until 10:30 am. When I came down at 10 the staff was tearing down breakfast. I asked the staff if they could give me 5 minutes to get some breakfast. One woman helped out but the other one unplugged the toaster while I was using it. When I went to the front desk, the clerk laughed as if my complaint was a joke. I will not be returning.
Friends_and_family Friends
10/10
Exceptional
03 Jun 2026
Stephen
Checkin was fast and we were up to a beautiful suite in no time. We had two queens and they were very comfortable. There were three pillows on each bed and to my surprise they were of different softness so you could pick the type of pillow you were used to. Never had that sort of choice. Breakfast was ample. Apart from a toaster, all of the choices were cold which is all right. They had gluten free bread for those with allergies which was a nice change. Underground parking meant that we could leave our car and walk to the various places we had to go. Overall a great stay.
Partner
10/10
Exceptional
01 Jun 2026
Bing
Under ground parking was great for the winter.
Partner
8/10
Excellent
31 May 2026
Michele
Large suite with everything you need. Friendly staff.
Self
10/10
Exceptional
30 May 2026
Stephanie
Beautiful
Partner
10/10
Exceptional
29 May 2026
Leslie
Lovely, spacious rooms for a great price. Downtown location is great for walking access to restaurants.
Business
4/10
Poor
28 May 2026
Jennifer
There was dog hair on the tables from past guest. The face cloths had black hand prints on them. The free breakfest is muffins, bagels and sandwich meat dry cereal .. Very poor service at front counter when checking in.
Friends_and_family Family
10/10
Exceptional
27 May 2026
Wendy
Room was exactly as shown on the website. Very clean, nice and updated. Staff I spoke to were all very friendly and helpful (note the ice machine & water bottle fillers are on the 3rd & 12th floors). Parking is underground. Great location. I would definitely stay here again.
Self
6/10
Pleasant
26 May 2026
Melissa
I enjoyed the hotel and have stayed here often because of the location but this stay was very loud and full of kids. No soundproofing between floors or the hallway. Wouldn’t recommend for a quiet trip.
8/10
Excellent
26 May 2026
Rosemary
Quiet room. Bed was comfortable but pillows less so. Breakfast was ok but fridge containing milk and yogurt should be marked. Only found it by accident.
Family
4/10
Poor
24 May 2026
Colin
Upon arriving to our room, we immediately discovered that the heat is not working in the room and the temperature was 18°C. Front desk advise that I tried to troubleshoot the issue by resetting or as a last option change rooms. After packing up my family of four to change rooms we were then moved to a room one floor above. Opening our door we unknowingly woke up a chorus of dogs only to realize that our floor was pet permitting. This also included the room that we were switched to that had animal marks all over the floor and furniture. When trying to call down, we quickly discovered that the phone was not working and I had to go into a second room change. Once settled in our room we spent the rest of our day there where the amenities were at best subpar I’ve stayed at park place hotel for several spring hockey tournaments but will not be returning to this hotel in the foreseeable future. It is worth noting that the parking is definitely overpriced and the so-called complementary breakfast didn’t contain a single prepared breakfast item travellers would appreciate.
Family_with_children
10/10
Exceptional
23 May 2026
Moe
Great hotel. Will be back.
Partner
8/10
Excellent
22 May 2026
Haley
Bathroom corners were a little dirty. Overall the whole room was nice. It was great to have the option to close the bedroom/bed from the living room as there were two of us staying. I did also enjoy the separation from the bathroom and the sink. Mini fridge was a little smaller than thought. Gym was a nice addition as well.

Breakfast was a little sad as the protein options for meet were cold deli slice but we made do.
Friends
8/10
Excellent
22 May 2026
Tolulope
overall a pleasant stay.
Family_with_children
10/10
Exceptional
21 May 2026
Natalie
Stayed at the park hotel for a girls getaway! The rooms were spacious and bright. Breakfast was delicious. Parking was very accessible and convenient. Overall, it was a wonderful experience.
Friends
8/10
Excellent
18 May 2026
Anica
We stayed here for a long weekend, and were pleased with everything. Rooms were clean, spacious, and had good amenities. Breakfast was a good assortment of options. The location is walkable distance to many restaurants, shops, etc., so we walked most to dinner every night. Jack Astor's (restaurant) on the corner was good, but we greatly disliked Chuck's Roadside grill.
Family
8/10
Excellent
18 May 2026
Nadia
Nice hotel in a central location. Extremely loud on Saturday nights as there are bars nearby that play music late. Parking is really high at $32/ night. Breakfast is just the basics - breads, spreads, salami and cheeses , two cereal options, instant oatmeal, yogurt ect. Nothing hot, but good for a quick bite before starting the day
Friends_and_family Family
10/10
Exceptional
18 May 2026
Jacqueline
Check-in and check out was quick. We went down at
4/10
Poor
18 May 2026
Sharrolynde
There are an abundance of extra fees associated with hotel. Fees above and beyond the normal fees. accommodation, travel and incedental fees.
Family_with_children
8/10
Excellent
18 May 2026
Eloisa
Convenient location and staff are helpful.
Friends
10/10
Exceptional
17 May 2026
Karen
The breakfast could have included a few more items like waffles, pancakes, scambled eggs, bacon, better coffee. Parking was excellent and convieniet would love it if it was included free of charge with the room
Family_with_children
8/10
Excellent
17 May 2026
Sohail
It was a nice stay. But it would been great if there was water in the room.
10/10
Exceptional
16 May 2026
Labros
Everything was great. Check in was super fast. Suite was lovely.
Partner
8/10
Excellent
16 May 2026
Madelyn
Parking was a breeze in the underground garage with the elevators attached to take us right up to our suite. Staff was very friendly and helpful! Will definitely be back.
Partner
10/10
Exceptional
15 May 2026
Moira
All good. Parking, breakfast, gym, location.

Location & surroundings

The Park Hotel London
242 Pall Mall Street, London, Canada

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The Park Hotel London

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