Name: W Koh Samui
Address: Moo 1, Tambol Maenam, 4/1, Tambol Maenam, 84330, TH

10/10

Exceptional

16 Jun 2026

Samia

We traveled with kids age 9 and 10. We were so impressed by the cleanliness, the amenities, and the helpfulness of all staff including the security guys that monitor traffic on the property. Our pool was maintained and clean. The food at Namu was incredible. The breakfast at the kitchen table every morning was superb. Again the staff were so accommodating and friendly. The sweetest thing was the sweet spots scattered through out the property for a fun ice cream treat and cold water. Thank you W Koh Samui for making our vacation an unforgettable one!!

Friends_and_family Family

2/10

Poor

14 May 2026

Jeffrey

What a sad way to end a romance package with my girlfriend.
I stayed at the W Ko Samui for three nights as part of a package. On day two I got severe food poisoning from a papaya salad cooking class that was included in our package — high fever, couldn’t keep anything down, completely bedridden.
When my checkout day came I was in no condition to travel. I called management and asked if I could stay one additional night at a reduced rate given the circumstances. They quoted me a rate higher than what I had originally paid. The hotel was nearly empty. I explained the situation and how unreasonable it felt. They didn’t care. Because I was genuinely too sick to move to another property, I had no choice but to pay it.
I’ve spent the last four months traveling throughout Asia and have stayed at numerous Marriott and Ritz-Carlton properties over the years. This was without question the worst customer service experience of the entire trip. Not a single gesture of goodwill — no acknowledgment that their cooking class made me ill, no flexibility, nothing.
At this level of hospitality there is no shortage of competition. They have lost all of my future business, and I’d encourage anyone considering this property to keep that in mind.

Partner

10/10

Exceptional

05 Mar 2026

Håvard

Great!👏

10/10

Exceptional

05 Feb 2026

David

Excellent hotel.

6/10

Pleasant

05 Jan 2026

max

the staff is providing great service, the food is good, the japanese restaurant fantastic, the rooms ok BUT the hardware is exhausted

Leisure Partner

4/10

Poor

08 Dec 2025

Ritchie

Whole resort feels run down and neglected, definitely not 5* quality

Partner

8/10

Excellent

07 Nov 2025

Pini

Excellent place

10/10

Exceptional

24 Aug 2025

Jagdeesh

The staff are extraordinary at this W property, the stay wouldnt have been the same.without them.

Leisure Family_with_children

10/10

Exceptional

03 Jun 2025

Anwaar

Amazing place … out of this world 🌎

Leisure Partner

10/10

Exceptional

08 Apr 2025

Talal Mohammed

Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..

Leisure Partner

10/10

Exceptional

21 Mar 2025

Alexandra

Top notch service as always with W hotels. The facility is beautiful, super comfortable and upscale vibe. Very chill, as reflective of koh samui.

Leisure Partner

2/10

Poor

05 Jan 2025

Reuven

We booked this hotel for my wife's birthday,
we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ).
I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it.
ooh ,they used very polite language but bluntly refused to give me any of my money back.

So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.

Leisure

10/10

Exceptional

05 Jun 2024

Paul

Amazing hotel and staff very attentive.

Partner

10/10

Exceptional

29 May 2024

Lianna

Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.

Leisure Family

8/10

Excellent

19 May 2024

oron

Need to do better work on cleaning the Villa

Leisure Family

10/10

Exceptional

18 Apr 2024

Helen

Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!

Leisure Self

10/10

Exceptional

10 Apr 2023

Youngeun

It was my second time staying at W Koh Samui since my honeymoon 10 years back - this time, with my daughter as well. Staffs were super fantastic and supportive and overall quality of facilities was also great. I would absolutely stay again when I visit Koh Samui in near future. Highly recommended for family vacation, honeymoon or short getaway with your friends.

Leisure Family

10/10

Exceptional

13 Dec 2022

Hod

Exceptional service

We had a wonderful time although some days were rainy.
Service was exceptional, the room was big and indulging, the gym was great, and we were happy that the hotel's chef accommodated our food requirements as vegans.

Partner

10/10

Exceptional

27 Jul 2022

Hayati

Fantastic resort with a great beach

Stayed at this hotel for few nights as a family of 4 in 2 rooms and really enjoyed it. Each room has its own pool which is wonderful, the beach is very exclusive and you can watch the sunset with a cocktail in hand. Breakfast was superb and staff very friendly.
Only issue we found was the limited choices of restaurant since they are a bit short staffed, and the only restaurant available for the evening was rather pricey, but on the flip side it “forced” us to explore restaurants outside the resort

Friends_and_family Family

10/10

Exceptional

10 Jul 2022

Elena

Spectacular views, amazing service, beautiful rooms and delicious breakfast!

Leisure Friends

10/10

Exceptional

26 Dec 2021

Neil

Classically W in every way ....just a little bit cooler than most hotels, chilled vibe, great service and enjoyable. Will be going back and highly recommend

Leisure Partner

8/10

Excellent

22 Mar 2021

Verified traveler

W Samui - March 2021

Property was fantastic but missed in room entertainment.

Food was really good Japanese restaurant in particular.

Mosquitoes were a serious issue but management did what they could.

Business

10/10

Exceptional

18 Feb 2020

Jennifer

W Koh Samui
February 2020, 2 nights

VILLA: LOVED IT! So modern and spacious with lots of personality. Pops of color and fun details. Comfortable, clean, great living space and bathroom; great toiletries and linens; clean, big pool and green space.

LOCATION: golf buggy avail for movement around property.
25 min from USM, 10min to Fisherman’s Village (300-400baht). Free shuttle available from hotel.

PROPERTY: beautifully maintained property. Great views, design, modern. Beach set up comfortable but steep dip into ocean. Great common areas, but spent most of our time in the Villa.

FOOD: Fresh, inviting, delicious breakfast buffet with excellent service (a special thank you to Rainy!) Many Western and Asian options.

STAFF: incredible team!! Every department was very personable and warm. (Thank you Mr BIG!)

BONUS:
- sweet spots; complimentary ice cream and beverage
- Complimentary cell phone for information, contacting hotel, local/international calls
- ECO FRIENDLY! Glass bottles and paper straws, well done!

RETURN/RECOMMEND?
Absolutely.

Leisure Partner

10/10

Exceptional

07 May 2019

Elinoy

Amazing place!!

It was amazing!! The service is the best and the breakfast is so good!!!

Partner

10/10

Exceptional

27 Apr 2019

Michael

Best hotel in Koh Samui. Head and shoulders above

Absolutely Amazing. Incredible service beautiful beach

10/10

Exceptional

10 Apr 2019

Verified traveler

Big wow ..we will came back for sure. One of the best in thiland

Leisure Family

10/10

Exceptional

08 Apr 2019

CarolinaOhana

Spectacular experience, the service is the best and fast, the staff is very respectfully and friendly, the food is delicious, the installations, spa, bars, beach, restaurants are all breath taking, the rooms are very spacious with gorgeous views, great design with outdoor pool, plenty of closet space.

8/10

Excellent

09 Dec 2018

V

beautiful view with modern facilities, public pool is wonderful
staff is helpful and friendly, yet sometimes hard to find any staff around
high tea no good, tea and food far from satisfactory

10/10

Exceptional

25 Oct 2018

Verified traveler

Great hotel with friendly staff

It’s my first time to stay at W hotel and I was amazed by the friendly staff and the room condition. You can’t go wrong with this hotel.

Family

10/10

Exceptional

03 Oct 2018

Verified traveler

Very nice just need a couple things to be perfect

Very nice. Just need a better bed (mattress too soft) and more selection at the restaurant.

10/10

Exceptional

23 Sep 2018

Bar

Honeymoon

Amazing vacation in the best hotel

Partner

10/10

Exceptional

05 Aug 2018

Jo

Perfect spot, meters from the beach

Exceptional service, great location, beautiful beach, private pool. This place ticks all the boxes.

10/10

Exceptional

12 Mar 2018

Yau

Good experience

Relax and enjoy stay in villa here. Everything look modern and at night the woobar view is beautiful.

10/10

Exceptional

19 Dec 2017

praveen

Excellent Overall experience

The staff ensured your stay was worth every dollar spent. Impeccable service standards. Very nice ambience and room amenities were perfect

10/10

Exceptional

26 Oct 2017

james

Idyllic resort

Beautiful location, excellent food and attentive staff. A peaceful location with plenty of activities . First class resort

Partner

8/10

Excellent

01 Oct 2017

Suzanna

Refresh and Recharge

Wanted a beachfront private residence to relax with spa facilities and W Koh Samui was fabulous! Excellent food ! Cater to dietary requirements really well . Namu a highlight Massages were great. I took my own SUP board but it would be great if the hotel had their own quality boards to use seeing it's such a great location to stand up paddle . They only had kayaks .

8/10

Excellent

21 Aug 2017

ANTONIOS

PRETTY BUT FLAWED

I was excited to return to the W Retreat Koh Samui after a 2 year absence. I had missed the great service, food, accommodation and facilities but left rather disappointed. The staff remain so incredibly friendly and kind however our room was looking in need of renovation. Mould in bathroom, timber that is showing signs of wear and tear, shredded bathroom towels, etc and on my last day was treated to 2 enormous cockroaches enjoying the luxurious bath tub. No bath for me that day and in need of a good scrubbing (in the shower) before checking out.
Putting these matters aside, my main qualm was with the sea. During our last visit, the sea available to guests was pristine. Not so, this time. Instead, so heavily polluted that we were unable to enjoy this important aspect of a beach holiday. Luckily we had a pool in our room, otherwise the trip would have been even more disappointing.
Then the next issue is management's decision to charge admission for anyone to enter the hotel to take pictures, drink, eat and tour the facilities. So much for privacy?? As a 5 star resort with prices to match, I had expected more privacy, instead we were bombarded with, what seemed an endless stream of transient tourists (mainly Chinese) and their entourages taking selfies continuously.
At check-out, a staff member asked if I was sad to leave the hotel...I said, I can't wait to get back home!!

Partner

10/10

Exceptional

26 Apr 2017

Verified traveler

Wonderful hotel

The hotel service is very nice and it is near beach.

Partner

10/10

Exceptional

14 Mar 2017

Sumanth

Perfect!!

Awesome place to stay in Ko Samui. Perfect vacation.

Family

6/10

Pleasant

26 Dec 2016

karen

nice ocean view.

hotel condition isn't that new. nothing much to do in the hotel. the spa is very expensive. recommend to do the spa outside of the hotel, we had great massage experience in the city of samui, central festival. the price is much much lower than the one in the hotel.

4/10

Poor

22 Dec 2016

Verified traveler

Not happy

Staff need training and understanding of how to deal with pepole

8/10

Excellent

31 Aug 2016

Verified traveler

Clean and Comfortable

Overall is fine. But it can be better for the facility. A little bit too old.

Family

4/10

Poor

15 Aug 2016

Verified traveler

The worst quality of sand

We are completely shocked by the quality of sand - very coarse and prickly on the feet. How can a resort area be called resort with such quality of sand!! Made the entire beach experience non-existent and unappealing!

10/10

Exceptional

14 Jul 2016

James & CA

Wonderfully world class!

We stayed for 2 nights in a beach front villa and from the moment we arrived to the time we left, all we can say is Wow! The place is dripping in style. Yes you do pay quite a bit to stay there but it's worth it in my opinion and would definetly return although we'd probably stay in the hillside villas for the views which are incredible. Do yourself a favour and stay at the W, you only live once!

10/10

Exceptional

12 May 2016

Sunnni

This is a top class resort I'm talking about

If you would like to be treated like vip, top notch services? You must stay at the W hotel.

A small misunderstanding at the Namu restaurant, ended up making me (A very experienced business traveller) sure W retreat IS the best hotel in Samui or even Asia

Special applause to Anya for her professional attitude towards me and my wife which totally changed my feelings about the hotel and the incident
Thank you for a marvellous time

10/10

Exceptional

19 Nov 2015

Henry

Great resort, would love to go back again

Partner

10/10

Exceptional

11 May 2015

Hyun Jeong

Great holiday for the trendy.

It was great holiday ever, Breakfast was perfect and really like the fresh juices and milks in the fridge.
Unique music directing and DJ is the unique attraction as usual.

Partner

10/10

Exceptional

01 May 2015

william

Fantastic Koh Samui

Fantastic experience in beautiful surroundings although some areas of the hotel could do with a refurb.
Staff very welcoming and always resolved any issues.
Many restaurants available 20 minute drive from the hotel.

Family

10/10

Exceptional

24 Feb 2015

Verified traveler

Simply amazing!

This was the hotel I chose among thousands of hotels in Thailand to celebrate my 50th anniversary. I did not regret for a second. The hotel management made everything possible to make our stay memorable. Starting from the friendliness of the whole staff and ending with the pleasant surprise of the birthday cake ( delicious) and the very personal hand written card for my birthday and everybody congratulating me for my birthday. Unbelievable memories.Nothing to say about the villa, the beach, the food. Everything was more than 100% devotion from the hotel to make everyone happy. Exclusive SPA.....If I ever come back to Samui, that is one of the hotels that I will definitely return to. Simply amazing!

Partner

10/10

Exceptional

29 Dec 2014

Verified traveler

W for Wonderful

Booked for just the one night here and wish we could have stayed longer! Our stay here was perfect. The staff are friendly and couldn't do enough for us and the facilities are excellent. We were upgraded on check in and were very impressed with the room and private pool. The design has been well thought through and the little touches are wonderful - including the 'sweet spot' fridges located around the resort which contain complimentary ice creams and soft drinks! Not too crowded either, we were able to get a bed at the beach and a booth at the bar in the evening (with the backdrop of the 'W' against the evening sky!) The swimming pool is beautiful, it's very surreal swimming with such a lovely view! All in all, the night's stay was a relatively expensive one but definitely worth the money.

Partner

8/10

Excellent

17 Nov 2014

Dan

Excellent Stay, expensive for Thailand

No doubt its one of the best around, facilities, service are top notch but there are LOTS of 5 star options in Thailand and this is certainly amongst the top 3 priciest. Is it great....yes, is it value for money... not so sure purely due to the amount of really top notch options in thailand these days. calculate 3 nights = 3500 USD thats Maldives prices

10/10

Exceptional

09 Aug 2014

Verified traveler

Amazing

Wonderful hotel, with amazing staff. Everything is perfect there, from the room, with a incredible private pool to the food.

10/10

Exceptional

07 Aug 2014

Ching

fantastic hotel

This is one of my fav hotel! They provide good food,good service and amazing view!

Partner

10/10

Exceptional

17 Mar 2014

Helene Gagnon

Wonderful and trendy!

Our ocean view room was wonderful. The private pool was big enough to really swin in it while overlooking the ocean. Breakfast was just amazing. Quality, fresh, choice of everything you may want from asian breakfast to european-american. Service was really special. Everyone was so friendly. The site was really nice. The beach bar was really nice. The lobby bar at night had a trendy DJ and the site was just amazing. I travel a lot for business and leisure and this resort was one of the best I have experienced!

10/10

Exceptional

25 Feb 2014

Verified traveler

Amazing design and excellent service

Excellent personal, boutique style, service. Amazing design and decor.

Partner

10/10

Exceptional

23 Feb 2014

Rikki Gupta

Best place to stay

Awesome !!

Partner

10/10

Exceptional

29 Sep 2013

KT

Amazing hotel and top class service

The environment, condition, food and decor, staff of the hotel are of top quality during our stay. The only defect we found was a bad smell occured at the end part of our outdoor pool which was next to the toilet.

10/10

Exceptional

03 Aug 2013

Verified traveler

Great facilities and service

Very enjoyable. Staff provided execellent service. The food, gym, pool, and beach area are exceptional.

Partner

10/10

Exceptional

08 May 2013

Mireille

Heaven on earth.

Unbelievable! The best hotel and service I've ever received anywhere...and I've been all around the world many times. Private pool ocean escape was sensational, so clean and had TWO double showers, one indoor and one outdoor. A huge tub overlooking the pool and had an amazing view of the ocean. Fell in love with this place and we can't wait to come back. To the team...Tom, Oak and Jeans, you made our trip so memorable and sorted out everything we needed. Room service was excellent and because of the size of the resort you're driven around in buggies...it's fun and the staff are always prompt. Look after them when you can with tips, they're so appreciative and deserve every bit. Breakfast is fantastic with a huge choice plus they'll cook anything you desire. Had a pedicure at the spa, she was excellent and the spa service was spot on. You pay a price for luxury and it was worth every cent. Didn't want to leave, every picture looks like paradise! Can't wait to make my album.

10/10

Exceptional

28 Jan 2013

Paul & Fiona

Best luxury escape of our lives!

From arrival to our complimentary limousine transfer to the airport every expectation was exceeded. Our beachfront villa was breathtaking and the service, food, facilities and staff were as avoid as any 5 star resort we have stayed at throughout our world travels.

Partner

10/10

Exceptional

11 Nov 2012

Sarah

Fantastic service and resort

Met by the GM on arrival, given a room whilst our room wasnt ready straight away (we arrived before check in time), fantastic Japanese restaurant - have to sit at the kitchen tables to watch and interact with the Chefs. fantastic staff, very freindly.

Partner

10/10

Exceptional

10 May 2012

taggarttranscontinental

You will never want to leave

On a scale of 1 to 5 stars, the W earns at least 10!!! From the personal touches at every turn (wait until you see the transformation of your bear when they turn down your bed at night!), the friendliest staff in the world, and the dreamlike setting to the perfect (and abundant) food, the crystal waters and the star-quality suites, no detail has been overlooked.
Nick the manager is ever-present and he ensures that his \"team\" gives 100% to each guest at every moment. They are indeed a team, in the true sense of the word. They all work together seemlessly to create a smoothly run, friendly, relaxing paradise.
The new food and beverage director is not only a charming new addition, but bends over backwards to ensure each guest is delighted with their culinary offerings.
Not sure what to do on the island? Tom will not let you down. Your wish is his command and if you'll be visiting Bangkok, be sure to let him know that as well.
The staff knows the guests, including room #s, favorite Bliss products, and cocktails (be sure to try their special papaya and rum drink)! You'll never wait more than 30 seconds for anything, and you wouldn't mind if you did, because you'll be in paradise.
Well-appointed rooms, with private pools, the most comfortable beds anywhere, and Illy coffee.
If I had to pick one thing as a negative, I'd say their towels could be fluffier. Really, that's the ONLY thing I can think of!
Trust me on this - have I ever lied to you?

6/10

Pleasant

10 Feb 2012

Verified traveler

Very beautiful hotel, but very poorly maintained

Having a private pool on your patio is great, having a clean pool would be even greater. Having both an indoor and outdoor shower is great, but having two clean showers would be even greater. Living in a beautiful hotel is realxing to your mind, but seeing all un-oiled hardwood around you is disturbing. Relaxing by the pool was immaculate, the service and smoothies were delightful, but when you need to go to the toilet :( oh my gosh, I have seen cleaner toilets at the trainstation in New York. All in all a great experience, but we would not go back.

10/10

Exceptional

19 Dec 2011

Verified traveler

A very nice resort with friendly and helpful staff

A very nice resort to begin with. View from the main lobby is breathtaking as we first stepped in when we arrive. Friendly staffs with good command of english awaits our arrival. Sweet spots with drinks & ice cream situated at few areas of the resorts are definitely a huge plus point for someone with sweet tooth like us. Breakfast buffet have a good wide spread of choices. Restaurants in the resort have very good food at a slightly higher end of pricing.

10/10

Exceptional

04 Mar 2011

Anonymous

Excellent service and facilities

Excellent service and facilities hotel but a bit pricy. Wonderful room service experience.

10/10

Exceptional

04 Apr 2026

Tobias

Best hotel experience ever. Spacious rooms with great views amazing staff.

Partner

10/10

Exceptional

15 Mar 2026

Sandro

Paradisisch

Partner

10/10

Exceptional

21 Nov 2025

Eda

Ein wunderschönes Hotel zum relaxen und genießen! Man hat als Hotelgast seine eigene Villa mit eigenem Infinity Pool und ein Privatstrand mit eigener Bucht… ein großer Gemeinschafts-Pool wird gerade noch fertig gestellt. Aber das Besondere neben der tollen Ausstattung, der atemberaubenden Aussicht und dem coolen Ambiente, ist definitiv das superfreundliche, hilfsbereite und immer gut gelaunt Personal!!! Wir hatten eine unvergessliche Zeit und können dieses Hotel zu 100 % weiterempfehlen!!!

Leisure Family

2/10

Poor

18 Aug 2025

fabrizio

NOT A 5 STAR RESORT

The W Koh Samui is nowhere near a real 5-star hotel. Service is basically non-existent, management is poor, and the facilities do not match the price they charge.

On the beach, there is no one to assist you: no staff to hand out towels, no one taking food or drink orders, nothing resembling proper luxury service. Breakfast is chaotic — far too few tables for the number of guests, and most mornings we couldn’t even find a place to sit. The same issue happens at the pool: it is very small with a ridiculous number of sunbeds compared to the number of rooms. With two children, we often ended up without a single sunbed available.

Activities are also poorly handled: we wanted to rent a kayak, but only one was working while all the others were broken. We tried to book a table at the Japanese restaurant inside the resort and they couldn’t even accommodate us, another sign of bad organization.

Overall, the service is terrible, far from what you expect from a 5-star property. The only positive note is the girl at reception, who was helpful and genuinely kind. Apart from her, the entire place feels more like a mediocre 4-star at best.

I would not recommend this hotel to anyone looking for a true luxury experience — it simply doesn’t deliver.

Friends_and_family Family

2/10

Poor

05 Jan 2025

Daniel

Good location and sandy beach

W’s airport transfer sent us to a wrong hotel which wasted 45min of our valuable time. Then we both got food poisoning at Nomu restaurant. We ended spent entire vacation in our room. This is a big disappointment as we looked forward to this Wedding Anniversary celebration. W Samui got a lot of work to do regarding the basic stuff like food and beverage and services.

Friends_and_family Family

10/10

Exceptional

23 Aug 2024

Manabu

244号室に6泊しました。部屋のプールからは海が見えてインフィニティエッジのプールと海が溶け込み最高にキレイでした。部屋のプールも大きく、ほとんどの時間を部屋で過ごしました。
特に良かったのはレストラン。朝ごはんはこれまで食べたどのブッフェより質も高く、メニューになくても作ってくれました。朝ごはんのブラッディーマリーは絶対飲むべきで。

8/10

Excellent

19 Aug 2024

Elizabeth P.

W not as wonderful

Great view of the beach, great BF selection and nice private pool villa. We had inclusive package of cocktails, spa, and float me up! However, was a bit disappointed with the reception as our hostess Ammie just left us at the hot not air conditioned lobby without giving us a word on how long we have to wait! She wasn’t informative about the hotel activities.
We stayed at a jungle view villa:The tub tap water was yellow with sand, which wasn’t cleaned the next day! This is not acceptable for five star W resorts! This not our first W stay. Too bad for the little details not cared for~ .

Partner

8/10

Excellent

05 Apr 2024

Miyoko

ウエルカムスイーツがなかったのが残念でした。
早くお部屋に入れてくれたので、準備が出来なかったのかと思います。スタッフの皆さんとても親切でした。
ありがとうございました。

Leisure Family

10/10

Exceptional

23 Feb 2024

Sebastian

5 days

Probably the best Thai food we have ever had in the upstairs restaurant. The breakfast buffet is only second to Mandarin Oriental. All in all this place is value for money.

Friends_and_family Family

10/10

Exceptional

05 May 2023

NAOKO

ゴールデンウィーク中に宿泊しましたがスタッフが皆親切で部屋までの送迎もいつも笑顔で快適でした。部屋のプールがしっかり泳げる長さがあり夜も照明でしっかり泳げました。
スタイリッシュでとても素敵なホテルです

Leisure Partner