Name: Mercure Hunter Valley Gardens
Address: Cnr Broke And Macdonald Road, Pokolbin, 2320, AU

8/10

Excellent

24 Jul 2026

Thomas

Great hotel, clean but a little dated. Breakfast was ok, not a lot choice and staff were slow but helpful.

8/10

Excellent

03 Jul 2026

Lorraine

Room was clean and well maintained.
Staff very friendly and helpful.
Parking was right outside our room
Close to the Hunter valley gardens and Harrigans and a number of wineries.
Pool area looked a great place to spend a Sunny afternoon.
The main dining room was closed due to renovations and so dinner was in the breakfast room.
The staffing was very poor in that the young lady attending to the dining room was also the bar tender.
She was extremely busy and was doing her best to do both areas with a smile and grace.
It is however unfair to expect someone to cover both those areas.
The meals we had were very good, but to pay $48 for a chicken breast in a sauce was definitely on the steep side given the environment, staffing, and lack of finesse.

Partner

8/10

Excellent

28 Jun 2026

Angela

Centrally located. Clean accommodation Lovely Hunter Valley vibes

Partner

10/10

Exceptional

15 Jun 2026

Elise

Super clean and well maintained property! Best central location there is! Staff were lovely and we’d definitely recommend to all.

Family_with_children

6/10

Pleasant

14 Jun 2026

Jarrod

pool table was poor condition and no chalk and cues poor. shower had poor water pressure. hot breakfast buffet didn't reload quick enough. staff were good though

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Nikolai

Great location. Close to many vineyards, restaurants. Great view on the lake. Easy parking. Friendly staff. We did not try their restaurant, spa or pool - something to do next time.
Fast wi-fi. Quiet place. Very cozy lounge with a nice fireplace and friendly faces. We visited in June - Hunter Valley did not have many visitors, so we were lucky.
Pool table was the only minor disappointment. It's great to have it, but the cues and balls require replacement and the table needs levelling.
In overall - great place.

Family

10/10

Exceptional

05 Jun 2026

Jomana

Parking super convenient, right infront of our room and very lovely staff! The spa bath in our room was my favourite, we also enjoyed the on site resturant and easy walk to the Hunter Valley shops and gardens next door. Would highly recommend

Partner

8/10

Excellent

28 May 2026

Susan

Convenient for our purposes, just a bit tired. But the staff and service waa great. The room needed better ventilation, our bathroom seemed very damp and took ages to dry out after use.

Partner

6/10

Pleasant

20 May 2026

Simon

Room was not very clean, the pillows were not very comfortable, more information on room service and other services in room would of been helpful

Partner

8/10

Excellent

05 May 2026

Robyn

We had dinner in the restaurant, the food was good the restaurant is very pleasant decor etc

Partner

8/10

Excellent

19 Apr 2026

Kevin Michelle

Was not enough food when we went for breakfast

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Peter

Very welcome. Friendly excellent service very clean modern appartement. Super bed

Partner

8/10

Excellent

11 Apr 2026

carolyn

Good location, decor dated

10/10

Exceptional

30 Mar 2026

Matthew

Very happy with our stay. Hotel very clean and well presented. Staff were very accommodating. Plenty of parking and fantastic location central to everything the Hunter Valley has to offer

Partner

8/10

Excellent

28 Mar 2026

Joanna

The hotel was lovely and the staff great but they were very under staffed resulting in having to wait a ridiculously long time to order meals and drinks. The room soft curtains had very bad stains on them. They were very noticeable and should have been removed and cleaned. This did make me question the overall quality of the cleaning.

Friends

10/10

Exceptional

17 Mar 2026

Vivienne

Rooms are a bit tired looking but extremely comfortable and clean. We skipped breakfast but enjoyed the delicious $95pp 3 course evening meal. The hotel grounds are lovely. There's also a great Irish bar, Harrigans about 1km down the street. I can't wait to return.

Partner

10/10

Exceptional

14 Mar 2026

Lesley Anne

Room was very large and clean with a small terrace and packing outsude the room. The bed was large and confortable. The pool area was nice with some loungers around the pool as well as tables and chairs in the shade. The location was great to walk to a few different vibeyards and there was a small set of shops and coffee places. The gym was a bit disappointing wirh only fans and no a/c so it was a bit uncomfortable for excercising. I would recommend this hotel for a great location if you want to see the Hunter Valley and not drive everwhere

Partner

10/10

Exceptional

12 Mar 2026

Monty

We loved everything and Restaurant was amazing.
Only problen we had was a cracked hand basin
But what an amazing place will definitely come back..

Family_with_children

8/10

Excellent

09 Mar 2026

Ailsa

Close to vineyards, convenience of location, lovely room and friendly staff

Partner

10/10

Exceptional

19 Feb 2026

Fiona

Very helpful and courteous staff

Self

10/10

Exceptional

15 Feb 2026

Magdalena

Staff was great. Good location and amenities.

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Donna

Staff were lovely.
Room was neat and clean but unfortunetely our spa did not work. Very dissapointed as that was the reason we booked that room.
Everything else was good

Leisure Friends

8/10

Excellent

28 Jan 2026

LEANNE

Room was good staff were fabulous the restaurant was a stand oug

Business Partner

10/10

Exceptional

19 Jan 2026

Mr Terence

Very nice size room. And ood facilities near by.

Leisure Partner

8/10

Excellent

16 Jan 2026

Gregory

The rooms were spacious and practical, like all hotels it could do with more accessible power outlets near the bed, bathroom was clean, great shower. I’d suggest a door mat per room as I felt bad walking in with dirty shoes after the rain even after doing my best to clean them before entering. Staff were super friendly. Buffet breakfast was standard, nothing special, nothing wrong.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Kenneth

The hotel was great, rooms very large and very clean with plenty of free parking next to your room. Buffet breakfast was good but busy so sometimes a wait for the trays to be replenished. Pool was a fair size with a free sauna with showers on the side. Very large Irish bar just 5 minutes away that has music and great food.

Leisure Partner

8/10

Excellent

08 Jan 2026

Rowena

Beautiful hotel with great amenities and a FANTASTIC buffet breakfast. Rooms were a little dated and let the whole experience down a little but would still come back if we're in the area again.

Leisure Family_with_children

6/10

Pleasant

07 Jan 2026

Ashish

Hotel should keep bottles of water in the room even if they charge you.

Leisure Family_with_children

6/10

Pleasant

06 Jan 2026

Frances

Nicd

Leisure Family

8/10

Excellent

01 Jan 2026

Nic

Comfortable and easy to get to eveywherr

Leisure Friends

8/10

Excellent

30 Dec 2025

May-Britt V. R.

Nice common areas! Rooms need a bit of updating. Clean and tidy. Breakfast without fresh green and fruit, only melons. Restaurant good for gluten-free options. Silent area expected pool with noisy children as usual.

Partner

6/10

Pleasant

30 Dec 2025

Melissa

Rooms are very outdated (well ours was) the grounds in general pretty untidy / lots of cobwebs around and just a general untidy feel.
We were a nice easy walk to the gardens though which is what we wanted.
Restaurant quite expensive for the pretty basic accommodation.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Michelle

Clean room comfortable beds. Walking distance to shops and Hunter Valley Gardens. Will be back !

Leisure Friends

10/10

Exceptional

10 Oct 2025

Judson

If you’re looking for a great location and great stay look no further

Leisure Family

10/10

Exceptional

25 Sep 2025

Neeraj

Nice property

Leisure Partner

10/10

Exceptional

16 Aug 2025

Sallieann

Great location, comfortable bed, friendly staff

Great location within walking distance to the village and gardens. Friendly staff. Big, clean room and a little patio. Paid for extras silk rose petals, bottle of wine and cheese platter on arrival just beautiful. Ordered a picnic lunch, came with a picnic blanket as well, so filling! Comfortable bed and parking right out the front of the ground floor room, a bonus. Dined at the restaurant beautiful meal, I had the duck, husband the barramundi, only had the main meal and a drink and we were full. Buffet breakfast has a great selection. Will definitely be staying here again.

Partner

8/10

Excellent

05 Aug 2025

Katiya

.

10/10

Exceptional

28 Jul 2025

Verified traveler

Nice location

Clean, safe and walking distance to Hunter Valley shopping village. Parking outside the property. Excellent price

Friends_and_family Friends

8/10

Excellent

15 Jul 2025

Nicole

All
Fine

Leisure Friends

10/10

Exceptional

05 Jul 2025

Sandra

Staff are friendly. The room was excellent, clean & tidy. Bathroom was clean. Next to the gardens. Breakfast was excellent.

Leisure Family_with_children

8/10

Excellent

09 Jun 2025

Alyse

Comfortable, well-located hotel in Pokolbin

Comfortable, well-located hotel in Pokolbin, ideal for exploring wineries and the Gardens. Offers pool, spa, tennis court, and on-site dining. Rooms are pretty clean though we had a slight damp smell. The staff are friendly. Great value for a convenient Hunter Valley stay.

Partner

10/10

Exceptional

03 Jun 2025

Sergio

Overall, I had a great experience with the (Hotel Name); the staff was accommodating, and the amenities were great

Family

8/10

Excellent

30 May 2025

Rhonda

Friendly and beautiful location

Leisure Family

10/10

Exceptional

26 May 2025

Andrew

The property is very tidy and the room was very clean

6/10

Pleasant

26 May 2025

Gavin

Nice but very overpriced

I’d hardly describe the room as being “superior”. It was pretty basic/standard to be honest. Disappointing to discover the spa was out of action. I was particularly looking forward to using it during my stay. Would have been nice to know this upon booking. A nice place to stay but at $240 a night it wasn’t worth anywhere near that price.

Self

8/10

Excellent

24 May 2025

James

Quick getaway

We stayed for two nights and it's was the perfect location. Lots for kids to do and walking distance to the village.

Friends_and_family Family

4/10

Poor

01 May 2025

Gregory

Nothing, got there 1-15 , room not ready , that’s fine , rubbish in room , not soap in shower , dirty face washer , i stay in Melbourne Mercure it was a much better hotel

Leisure Partner

8/10

Excellent

25 Apr 2025

Michelle

Stayed for 4 days after saving up for a much needed work break. First day room never got cleaned so no dry towels. Went to reception and asked that evening twice and the next morning but never supplied dry towels for a shower. The next day they cleaned room and then took a whole bag of groceries worth over $50. Asked at reception said would check and call me. Never did. 3 more times of asking and denied taking. No apologies, no offer of compensation. I finally asked for a free breakfast at least that was finally agreed to. Then at breakfast on last day tried to charge me for it. The manager's attitude was quite dismissive and never once offered any appologies.

Leisure

10/10

Exceptional

22 Apr 2025

Andrew

Great hotel

Great location and standard of accommodation.
Staff were friendly and helpful

Partner

10/10

Exceptional

13 Apr 2025

Annita

Everything was great

10/10

Exceptional

13 Apr 2025

Victoria

We loved the atmosphere and convenience. The breakfast was also a delight. We’ll definitely be back.

Leisure Family

8/10

Excellent

31 Mar 2025

Natalia

I liked that it was close to wineries and restaurants, also the peace and quiet surroundings.
I was expecting it to be cleaner. Shower heads and tub was a little rusty. Sofa had old dirt marks.

For a relax weekend, getting out of the city was good.

Leisure Partner

8/10

Excellent

28 Mar 2025

Yvonne

Signage for the hotel entrance could be a bit bigger and noticeable because you can easily miss the turn as it is so close to the roundabout.

Leisure Self

10/10

Exceptional

02 Mar 2025

Susan and Steven

Great place to gather with friends

Fabulous stay, wonderful facilities, lovely dip in the swimming pool. Gathered here.with a group of friends, perfect location for a wine tour which if course we did. Staff friendly. Will stay again

Friends_and_family Friends

6/10

Pleasant

02 Mar 2025

Chris

The reception staff on arrival were less than helpful. We were assigned upstairs rooms (no lifts!) which was no good for one lady. To reach the pool was very inconvenient General cleanliness was lacking. Cudos to Hayley -reception - on our last night. Cleaners were knocking on the door at 9.30 when checkout was 10. Not very professional. Will not be returning!

Leisure Friends

8/10

Excellent

02 Mar 2025

Katrina

Good location if you want to be close to the Gardens.
A bit weird that some of the rooms open out to the street and there is no fence or security.

Leisure Partner

10/10

Exceptional

28 Feb 2025

John

Central location in Pokolbin, studio king bed room was very spacious, well appointed and maintained. Room service was great. Staff attentive and responsive.

Leisure Partner

4/10

Poor

15 Feb 2025

Stuart

Understaffed, The food was below par both diner and breakfast. Mg wife and I wanted to return our rooms and perhaps take a bath before bed only to find that the bath was not clean and had hair in it from previous guest extremely unsanitary.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Edward

Very quiet and comfortable room.

Leisure Partner

10/10

Exceptional

01 Feb 2025

Stephen

Excellent location to discover Hunter Valley. Spacious rooms, very clean and plenty of parking space. Excellent facilities including excess to a good gym. Particularly enjoyed the pool and hot tub.

Leisure Family

8/10

Excellent

10 Jan 2025

Lynne

Very convenient

Nice location, older hotel. No problems

Friends_and_family Family

6/10

Pleasant

06 Jan 2025

Yvonne

There was an issue on check in that I had only booked one room when I had booked two. It was seemingly a fault from the last minute website not feeding through to the hotel. The woman at reception was not overly helpful and just kept saying she only had one room booking despite me showing evidence I booked two and my bank transaction showing I had for two rooms. I had to ask if there was a second room, which there was but then I was going to be charged again for the room. The manager stepped in to help and said she would fix it as she could see I had booked and paid for two rooms. After this, everything was good. Lovely food and great service from the restaurant. The room was spacious and comfortable and a lovely pool.

Leisure Family_with_children

8/10

Excellent

02 Jan 2025

Jun

Good

Leisure Partner

8/10

Excellent

26 Dec 2024

Jai

We liked our stayed at hotel. The hotel is situated in Hunter Valley Gardens with lot of wineries at a close by distance. Christmas lights spectacular is at walking distance and enjoyed the walk at night. Overall experience was good.

Leisure

10/10

Exceptional

14 Dec 2024

Jo-Anne

Lovely room, really enjoyed the spa

Leisure Partner

10/10

Exceptional

05 Dec 2024

Damian

We had a great time with the staff making our time here memorable special mention to Big W

Leisure Family

8/10

Excellent

25 Nov 2024

Terry

It was very reasonably priced for the value you received

Leisure Partner

10/10

Exceptional

18 Nov 2024

Adele

The accommodation is so close to the Hunter Valley Gardens which ia super convenient. Very comfortable, perhaps a little dated

Leisure Partner

10/10

Exceptional

10 Nov 2024

Andrew

Loved it

Leisure Partner

6/10

Pleasant

03 Nov 2024

Dipen

Easy access to surrounding area.
The staff wasn't very helpful.

8/10

Excellent

02 Nov 2024

Nick

The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub.
The service on the other hand is less than desirable.
Our room was not made over a 2 day stay and the only thing reception said was \"there was a lot of check-out this morning, and it must has been missed\"
They did offer to do it now but didn't really insist when I said it'll be fine.
The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor.
The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery.
We can recommend the place but hopefully we get more professional staff during your stay.

Leisure Family

10/10

Exceptional

27 Oct 2024

Gary

Room were spaces, clean and the location was good

Leisure

10/10

Exceptional

24 Oct 2024

Margaret

Everything was excellent, this contributed to our trip and made all our worries go away.

Friends_and_family Friends

2/10

Poor

09 Oct 2024

Susan

Rooms not clean. Phone to reception does not work.

Business Self

10/10

Exceptional

05 Oct 2024

Marian

Well located for our needs. The staff were friendly especially Geoff the young barman, waiter and everything in between. He was always smiling and went out of his way to accommodate us.
The Resturant was lovely and food delicious.

Some evening entertainment like a musician and the candles lit in the library would showcase this hotel.

Will definitely return.

Leisure Partner

10/10

Exceptional

25 Sep 2024

Charles H

Only problem is the dirt in the spaces that you can’t see, behind the bed, years of dust ( somebody’s skin flakes, I assume 😳)

Leisure Partner

8/10

Excellent

10 Sep 2024

Gary

Central location to wineries etc., was just what we wanted.

Leisure Partner

2/10

Poor

07 Sep 2024

Nigel

The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre...

I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something.

On that basis, I'll never go there again nor recommend it.

Regards
Nigel Davis
0433665501

Leisure

10/10

Exceptional

05 Sep 2024

mr james

room 402 bathroom ceiling very dirty. both shower heads badly need cleaning

10/10

Exceptional

01 Sep 2024

Allison

Just needed a room for the night for an event the following morning but we were pleasantly surprised. Games room (free) and swimming pool and the Bistro meant it was easy for the little one with us but it was in walking distance to the HV shops too. Great central location and facilities, friendly staff.

Leisure Family_with_children

4/10

Poor

31 Aug 2024

teleah

Got to our first room and the wall was covered in bugs, but luckily there is complementary bug spray with the room, which was no help. The aircon was also not working. We moved to another room, which had a large huntsman on the door, which understandably cannot be controlled, however when entering the room the walls were covered with mosquitoes and bugs and we were greeted with a spider in the bed. Really disappointed and ended up leaving for another hotel.

Leisure Partner

6/10

Pleasant

27 Aug 2024

DENISH

Things I liked:
Quiet
Parking availablity
Close to hunter valley garden
Spa & swimming pool

Things I didn’t like:
Rooms are outdated
Cleanliness of room is okay ( pillows smelled weird, can see spider web on doors)
Poor customer service ( kettle was missing in our room, called front office to get one , didn’t arrive in 1&1/2 hr)
Hope this helps

Leisure Family_with_children

10/10

Exceptional

25 Aug 2024

Marisa

Quiet and handy to the area. Clean and nice bathroom.

10/10

Exceptional

20 Aug 2024

Yoko

It's been pleasant to stay there

10/10

Exceptional

07 Aug 2024

Ann

Loved the atmosphere of the fire place. The friendly staff.
Didnt like the stairs. Will ask for ground floor next time

Leisure Friends

8/10

Excellent

06 Jul 2024

Kim

Loved the Library. And casual dining area. Room smelt abit musky and airconditioner batteries needed changing. Great location will be back

Business

10/10

Exceptional

25 Jun 2024

Nic

-

8/10

Excellent

02 Jun 2024

Jurek

We were having a celebratory dinner at a vinyard in the Hunter Valley. Mercure provided a perfect central location to stop. Beautiful surroundings, even if it was raining, covered walkways and an evening fire in a cosy lounge.

Leisure Partner

10/10

Exceptional

09 May 2024

Gregory

Great location with easy parking and good dining options.

Leisure Partner

10/10

Exceptional

06 May 2024

Donna

Staff were very friendly and helpful. The beds were super comfortable.

10/10

Exceptional

26 Apr 2024

Boud

Overall a great experience. In line with the beauty of the Hunter Valley.
It would be great if the menu at the restaurant would be more flexible. For those who do not necessarily want 2 courses.

Leisure Partner

10/10

Exceptional

21 Apr 2024

Gayathri

We were very pleased that we were able to check in early upon arrival and also have a later check out. It made it easier for our stay. The property is beautiful, we loved the interior design and liked that we could use to pool table and the hot tub. Our room was very clean and had all the we required for our stay. The beds were very comfortable as well. Only suggestion we had was it would be nice to have more light around the pool and outdoor area for when walking from pool to our rooms. Overall, great stay and very convenient to local shops, food and winery.

Leisure Family

6/10

Pleasant

25 Feb 2024

jenny

Screen door area very dirty ,bathroom site didn’t drain,air conditioner didn’t work all the time .and nobody touch it .

Leisure

10/10

Exceptional

25 Feb 2024

Shirley

Great location for wine tasting

Good central location to explore Hunter Valley with 3 wineries within walking distance. Easy parking, comfortable beds and delicious food. The extensive breakfast buffet was especially good.

Partner

10/10

Exceptional

24 Feb 2024

Manvindar

The restaurent would not pick up for my room service irder. i had to call the reception to place the order. just a minor thing. the other thing was that there was no in room information of surrounding options. i had to walk to reception to get a menu for room service dinner.

Business_and_leisure Partner

10/10

Exceptional

17 Feb 2024

Eve

Great location; lovely room

Partner

8/10

Excellent

16 Feb 2024

Cheryl

I enjoyed our stay more than my husband. He didn’t think it was as clean as it should have been. He killed a couple of beetles in the washroom and they were still on the floor after it was cleaned.

Leisure Partner

2/10

Poor

17 Jan 2024

Alan

I would rate the property as a 3.5 star. Our accommodation at the property seemed to be very tired. We had mould in the shower and paint off in various locations. Very old style and certainly not value for money at $329 per night. Disappointing to say the least. We certainly would not be in a rush to stay there again.

Leisure Partner

2/10

Poor

08 Jan 2024

Min Young

I would not recommend Mercure resort. It felt more like a motel. Our bathroom had dead insects around the sink and on our towels!!

Leisure Friends

10/10

Exceptional

08 Jan 2024

sara

Great spot, lovely place with great staff. Will definitely recommend and stay here again