Name: Estate Tuscany
Address: Corner Hermitage Road Mistletoe Lane, Pokolbin, 2320, AU

2/10

Poor

20 Jul 2026

Niroj

This hotel is outdated and poorly maintained. Although it’s marketed as a full-service hotel, housekeeping isn’t actually provided - despite a sign in the room directing guests to call reception for it. When we called, our request was ignored. We also found bugs in our bed and reported it, but nothing was done. I’d strongly recommend avoiding this hotel; it falls well below acceptable standards in Australia.

Family_with_children

10/10

Exceptional

18 Jul 2026

Craig

The view

Partner

8/10

Excellent

13 Jul 2026

Julie

It was a clean room, staff were nice & helpful. The parking is very convenient

Self

8/10

Excellent

12 Jul 2026

Sumathi

It would have been great if microwave oven was provided either inside the room or atleast as a common use for everyone.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Scott

We travelled in winter, there were few people staying, so the bar and kitchen were closed. I get that it is not profitable to open a bar for 2 couples, but let’s state that up front during the booking.

Partner

8/10

Excellent

24 May 2026

Paul

Exceptionally helpful staff and rooms are good for the price point

Self

10/10

Exceptional

23 May 2026

Susanne

Relaxing

Family

10/10

Exceptional

09 May 2026

Natalie

Staff very friendly and helpful. Big room overlooking the neighbouring vineyard. Breakfast cooked to individual taste plus cereals, pastry etc. Barrista coffee. Walking distance to wineries, food, Gin, beer tasting, pub atmosphere across the road. Many km of bike/walking trails.
Restaurant was closed due to changing chefs, but so many places around to eat, did not detract from the overall experience. WiFi a bit dodgy but technician on site to fix it and hey... we're out in the countryside. Would stay here again.

Self

8/10

Excellent

18 Apr 2026

Phillip

All good

6/10

Pleasant

11 Apr 2026

David

Basic and Clean room, no spare toilet paper, breakfast ordinary but nice room.
Plenty parking, nice area.

Partner

8/10

Excellent

03 Apr 2026

LI DA

The breakfast was bad. Instead of hot breakfast, we have only been supplied cold so called \"continental breakfast\" despite we paid in full for that. For that, we have to lodge a formal complaint in another email.

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Lin

Ok

Family_with_children

6/10

Pleasant

29 Mar 2026

David

Failure to attend to maintenance item as promised was disappointing and saw us deal with the problem ourselves (at our own cost).

Partner

2/10

Poor

09 Mar 2026

Stefanie

First look at the room there was dirt on the bed like outside ground dirt like something was placed there that was previously on soil
Next there was a half eaten fruit salad in the fridge .the bathroom didn't appear clean there was spiderwebs in each corner of the bathroom
The aircon is broken like plastic broken of
The tv ...first of all the remote only turned the tv off and on that's it .the tv picture was sooo bad going funny colours and clearly not watchable
The real disappointment was still to come with breakfast the next morning
You couldn't call it that it was terrible the service none existing we asked for coffee the lady in charge said there is the urn of hot water and the same awful coffee satchels we have in the room and a jug of milk
.just to then discover they had a proper coffee machine but she was to lazy to use it
No butter no bred no toast we left even that we had booked for 2 nights just awful

Partner

10/10

Exceptional

28 Feb 2026

Maria Virginia

Check in was flexible.

Partner

8/10

Excellent

16 Feb 2026

BERENICE

Room was clean and tidy, TV was a big disappointment, could not watch the winter olympics. Only 3 channels available were ABC, SBS & Ch9. remote control did not have an on/off button..... perhaps an upgrade to a smart TV would be the way to go

Business_and_leisure Partner

8/10

Excellent

13 Feb 2026

Georgina

Check-in was more difficult than it should be with unclear direction of where to pick up keys.
A nice property with incredible views. It is however dated which could be easily addressed with minor cosmetic works to facade of the building - Cleaning and minor repair of the amazing terracotta render facade, new carpets to modernize the interior of apartments and modern furniture and new joinery as the classic furniture looks dated. Lighting also quite poor in the rooms.
A gym and spa as alternative things to enjoy than just the pool would also make it more resort like.

Quiet and tranquil place to stay that could turn over a lot more money and generate higher revenue with a little bit of work.

The views of the neighbouring valley vineyards and mountain face are imposing and amazing and the kangaroos are incredibly relaxed around people taking their photo.

We really liked it. I'd like to return and see it a bit more loved.

Business_and_leisure Partner

10/10

Exceptional

24 Jan 2026

Peter

Very good . Clean rooms and great location

Leisure Family_with_children

2/10

Poor

19 Jan 2026

elda

Room had no USB port too charge our phones, our friends room had a clock and you could charge your phone. Our room had no clock and phone in the room did not work. Also disappointed at the state of the room very tired, cracks in the walls, timber rot around frame of double doors.

Leisure Friends

10/10

Exceptional

17 Jan 2026

Cherie

Good value for money. Convenient location.
Staff were very accommodating and helpful with out dog. We hope to return soon!

Partner

8/10

Excellent

12 Jan 2026

Kevin

Room was clean and spacious, although the fridge didn’t seem very efficient. I was disappointed with the quality of the breakfast and no fresh coffee, however the meal I had the night before was very good. All staff very helpful and friendly.

10/10

Exceptional

05 Jan 2026

Stefan

👍

4/10

Poor

04 Jan 2026

Nathan

Staff were extremely friendly however the facilities were very run down and there was no atmosphere in or around the estate. The bar was closed during our entire stay, nowhere to sit and enjoy a drink, order a cheese platter as instagram posts suggested.

The rooms were not cleaned every day and you had to call for housekeeping service. We requested new towels which we didn't receive and had to walk to reception to collect. Our bin was overflowing in the room after a 3 day stay which left a horrible smell in our room.

The resort felt like it was running on bare minimum and that the owners had given up.

Breakfast was amazing on the one day we choose to eat in the restaurant. The resort itself and the atmosphere in and around it needs some attention.

Leisure Friends

10/10

Exceptional

02 Jan 2026

Adelina

Parking was convenient

10/10

Exceptional

30 Dec 2025

Nikki

Clean room, very good service with excellent caring staff and the bonus is beautiful view of winery yard and mountain.

8/10

Excellent

29 Dec 2025

Anh Khoa

Value for money

Family

8/10

Excellent

28 Dec 2025

Shilpi

The room had great views. Saw a bunch of kangaroos out in the yard. Breakfast was good too.

Leisure Family

6/10

Pleasant

24 Dec 2025

Raneeta

The room had a smell of cigarettes when we checked in and the kettle was leaking. The swimming pool needs cleaning. I feel that the price was bit steep as the place was a bit lacklustre overall including staff and services and what we paid and for the amount of hours we stayed, when I asked to check out a bit later (half an hour) as my elderly Mum was not well, I was told we could not. I stayed in a five star hotel once and had car trouble once and they were understanding. So bit disappointing

Family

10/10

Exceptional

13 Dec 2025

Anne

A lovely place to stay with our little dog. On arrival the receptionist was very welcoming and after getting to our room our dog just loved the outdoor . Our room was l

Partner

6/10

Pleasant

26 Nov 2025

Katherine

Unfortunately I was really disappointed with this visit particularly because a full breakfast worth $63 for 2 people was included and it was a very basic little bit of fruit, almost everything else was gone and definitely not the full breakfast. It was difficult to find where to check in/ check out and there were so many mosquitos with no spray or coils. A really disappointing vist

Leisure Family

10/10

Exceptional

25 Nov 2025

Lorraine

Staff lovely happy girls, rooms clean and very comfortable, view from premises outstanding

Leisure Family

6/10

Pleasant

24 Nov 2025

Colleen

There was no staff around to help, and the reception was never open!

Leisure Pet

8/10

Excellent

25 Oct 2025

Tracey

The view and area was lovely. We were here for a wedding at another venue.
Reception was confusing, moved from the main entrance.
Estate Tuscany has lost its shine, needs some major renovations and some love.
Room was comfy but bathroom tile grout needs a big clean, leaves everywhere on the patio, dirty windows and bar fridge broken and dirty. Be careful walking with all the patched potholes in the driveway areas.
Restaurant was nice but seemed understaffed? Great coffee.
So much accommodation now in the Hunter, so probably would not stay here again.

Friends_and_family Friends

10/10

Exceptional

23 Oct 2025

Brendan

Great stop over

Leisure Partner

8/10

Excellent

07 Oct 2025

Suria

More facilities

10/10

Exceptional

16 Aug 2025

Amy

Loved how dog freindly the estate was my dog felt at home fairly quickly which she doesnt usually do
Dining options were brilliant and the avocado on toast was delicious 😋 loved how friendly reception was
We will be back ✨️

Leisure Pet

10/10

Exceptional

13 Aug 2025

Claire

Fabulous views and very friendly staff. The meals were tasty and hot. Def stay there again.

Leisure Partner

4/10

Poor

09 Aug 2025

Adam

Outdated and dirty

4/10

Poor

05 Aug 2025

Najee

We were a bit disappointed that there was no hot water, tv had no signal and phone was disconnected. Apart from this we had a lovely time

Leisure Partner

4/10

Poor

27 Jul 2025

Richard

No hot water

10/10

Exceptional

25 Jul 2025

Francis

Terrific value for money, close to excellent wineries, and good amenities

Leisure Family_with_children

6/10

Pleasant

24 Jul 2025

Mariam

Great location, easy to get in and out of the city. The room was specious and comfortable with friendly staff. I had to mention Chris about his amazing customer service. He was very helpful.

Please be aware that there are no microwaves in the room.

10/10

Exceptional

23 Jul 2025

Hasnain

I had a wonderful stay at this beautiful estate. The setting is incredibly peaceful, surrounded by nature with plenty of greenery and open space, it felt like a true retreat from the hustle and bustle. The atmosphere was serene and quiet, perfect for relaxing and unwinding.

The staff were quite helpful and friendly, always available to assist and make sure everything was comfortable. The breakfast each morning was also a highlight, fresh, delicious, and a great start to the day.

Highly recommend this place if you're looking for a quiet escape in a natural setting with excellent service.

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Dianna

Lovely stay. Great staff and breakfast included was a nice touch.

Leisure Pet

10/10

Exceptional

22 Jul 2025

Michelle

Ok

8/10

Excellent

16 Jul 2025

Jessica

Nice property a little dated but great shower and dog friendly!! We enjoyed our stay and will be back!!

Leisure Pet

10/10

Exceptional

14 Jul 2025

Helen

The staff are very friendly & nice. Breakfast was excellent and fantastic service

4/10

Poor

06 Jul 2025

Adriana

Beautiful area, friendly staff but room are dated. It needs renovation and new furniture.

It was a cold night and the aircon/heater was not working

Leisure Partner

8/10

Excellent

22 Jun 2025

Michelle

Really enjoyed our stay at Tuscany Estate. The room was fantastic, beautifully furnished. The bathroom was spacious and had everything you need. The only issue was that our tv wasn’t working properly and it was late so we decided not to call to get it fixed. The only other let down was that the Broke Back Bar was not open for service, which is a real shame because we were looking forward to sitting in front of the fire for some wine and small bites to eat. The breakfast restaurant was really good and very delicious. Highly recommend.

Leisure Family

4/10

Poor

11 Jun 2025

Ana

Bit disappointing for 4 star.
Run down, no one answers phone. Breakfast was very ordinary and tasteless.
Position of the hotel is the only thing that can make this hotel 4 star everything else is really old and run down.

Leisure

8/10

Excellent

09 Jun 2025

Shrikant

The staff were very friendly & supportive. We enjoyed a lot & staff helped us lot. The breakfast was amazing. I will surely revisit this place for long time. Staff also recommended the Thomas winery which was also nice. Beautiful place to visit.

Leisure Family

6/10

Pleasant

08 Jun 2025

Corinne

The room was outdated with not enough PowerPoints. The shower water temperature was cold.

10/10

Exceptional

08 Jun 2025

Kirsty

This was everthing we needed for attending our god-daughter's wedding. The saltaff were very friendly even after having to deal with a bad customer who complained about everything and went on about what he did for a job and how the place is ment to be a 4 star place.

10/10

Exceptional

07 Jun 2025

Greg

A great place to stay in the wine country

Leisure Family

8/10

Excellent

07 Jun 2025

Leanne

Loved the whole estate and the room was very spacious. Couldn't get the shower to stop dripping though.

Leisure Family

6/10

Pleasant

02 Jun 2025

Kris

Location was good

4/10

Poor

18 May 2025

Theresa

The rooms are really run down, cracks and patches and stains throughout the paint work on the wal, timbers water damaged (doors, frames, skirting’s), furniture is super old (bed is very squeaky, damaged, stained). They also don’t do a thorough clean, cob webs everywhere even around the bed frame, dead bugs throughout, dust build up on surfaces that should really be wiped down in between customers, not sure when the last time the carpet was steamed. You need to do a balancing act to try to turn off the water, a millimetre out and the water won’t stop running. We paid an extra $50 per room for an earlier check in at 12pm because they need to ensure the rooms are prepared for our stay, not sure what cleaning and prep they did for the extra payment.

The rooms are right next to each other but there’s hardly any soundproofing, we could hear next doors TV on all evening.

And the worst part, the AC in our room was old so when we turned it on, being a bit more into the country there’s lot of bugs especially at night. They must have been hiding in the AC unit so once we turned it on it caused a disgusting bug infestation. The AC unit is right in front of the bed so, as you can imagine, it’s evening time after reception is closed, tiny little bugs covering the bed and everywhere else. Given that bugs are so prevalent in the area, I don’t understand why they don’t do a quick spray of the room after a guest has left then clean, just a generic spray from Woolworths or Coles, $5 bucks.

Leisure Family_with_children

6/10

Pleasant

17 May 2025

Vanessa

Check in staff were great, helping us upgrade. The restaurant staff were a little persistent with booking and preordering our breakfast, when we got there for a 8am booking food arrived at the table cold . Then when we didnt book for the following morning which they were again very persistent they were not impressed.

Leisure Friends

10/10

Exceptional

26 Apr 2025

David

Service from check in to breakfast staff was excellent.

Leisure Partner

8/10

Excellent

26 Apr 2025

Damien

Nice family and dog friendly location for a relaxing stay

Leisure Family_with_children

10/10

Exceptional

23 Apr 2025

Tan

Stayed for 2 nights at Estate Tuscany. Considering I had read other \"negative\" reviews, I was really pleasantly surprised at how clean the room was especially as we had our beautiful dog with us and had a room that was perfect for us that she could go outside and run up the hill and back to the room. The room was spotless. Yes, it may need a little paint on walls, but bed was comfy, the bathroom products were the APPELLES range iand s what all 5 star hotels use so was a nice bonus. We met a couple staying with their 2 children and it was nice to sit outside and enjoy a bottle of wine together. Thank you to Megan who was so helpful with dining options due to the restaurant being closed. The Farm across the road was ideal for great food and Thomsons Wine was handy being next door for a great wine tasting! We would certainly stay here again! Regards Tan R

Leisure Pet

8/10

Excellent

22 Apr 2025

Anthony

We've stayed at Estate Tuscany quite a few times now. The staff whether it be at the front desk or whilst dining are very friendly and eager to help. The rooms are clean, the estate is relaxing, and it's always a pleasure to return 😊

Leisure Family_with_children

8/10

Excellent

18 Apr 2025

Linh

The property location is excellent. Within a walking distance is a beautiful vineyard, a great place for photos. There were a lot of kangaroos running around. The property itself is old and in need of much more care. The cleanliness was not so good, bathroom sink’s stained and not cleaned properly. Bathroom has a shower over a bathtub and I don’t know why they only do the glass panel half way so when I took shower water went out a lot and wet the floor. To make up for that shortcoming, there’re bathroom amenities and I like the shower gel which smells so good. The staffs were nice and helpful including the receptionist and the restaurant attendant. The breakfast was delicious even though there’re only 3 dishes in the menu so not many choices. Better bring some food along if you stay there on Mon and Tuesday since all restaurants there are close on those days. There’re neither fork nor spoon, only some coffee cups and glass, though you can find some coffee and tea sachets. I stayed only one night so there’s no big deal!

Leisure Family

6/10

Pleasant

14 Apr 2025

Dennis

.

Leisure Partner

2/10

Poor

13 Apr 2025

Dominic

This is a 2 star at 5 star prices never again

Friends_and_family Family

4/10

Poor

12 Apr 2025

Doris

Woeful!!!

Room was supposed to be an upgraded room everything was dusty, sheets on bed only came to you waist Mosquitoes and spiders in the room. Mattress's old and sinking pillows like bricks!! Fridge was turned off so complimentary milk was not safe to use. No bath mat first night and worst of all rooms are NOT services just clean towels.For what they charge disgraceful!!

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Scott

Great place with spacious room

Leisure Family

10/10

Exceptional

10 Apr 2025

Sharon-Ann

Enjoy our stay very helpful staff

Business

10/10

Exceptional

10 Apr 2025

salim

Friendly staff

Business Partner

10/10

Exceptional

06 Apr 2025

Michelle

Perfect for our one night stay. Beautiful surroundings, will be back.

Leisure Family

10/10

Exceptional

04 Apr 2025

Jennifer

I am a return client and love this venue. Accommodation as requested, check-in and out was easy and friendly, parking close to unit and free, excellent facilities for conferences, weddings, family groups, birthdays, reunions or great for couples. Catered for Gluten free meals a big plus for me. Overall great experience and I shall return.

Leisure Family

8/10

Excellent

03 Apr 2025

Karen

Quite dated but it's clean and in beautiful surroundings - wine tasting on site was fabulous and the evening meal and service was excellent.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Elizabeth

great customer service

8/10

Excellent

28 Mar 2025

Chris

A very pleasant outlook across vineyards to mountain range. Nice open grounds amongst the trees for a stroll. Enjoyed both the dining and breakfast facilities - very helpful and friendly staff. The rooms are adequate but I found the pillows very hard. Maintenance is questionable with faulty light globes in the bedside lights.

Leisure Partner

6/10

Pleasant

25 Mar 2025

Kelly

Room was very basic and walls so thin we could hear our neighbour yawn (and talk, tv etc). Overall looked very run down and has outdated interior. Great location but definitely not worth the room charge of $450 per night. I do appreciate everything is inflated in the Hunter, but still felt we were stung.

Leisure Partner

8/10

Excellent

25 Mar 2025

Sharon

Great location

2/10

Poor

21 Mar 2025

Brodie

Unfortunately, our recent stay was extremely disappointing on multiple fronts.

Upon our 9pm arrival, we were greeted by a room infested with mosquitoes. While we did locate a can of fly spray in the cupboard which somewhat addressed the immediate problem, the spray odor made it nearly impossible to sleep comfortably.

The accommodations themselves left much to be desired. The room appeared severely outdated, while the bathroom facilities were noticeably unclean. The mattress was uncomfortably firm, resulting in back pain by morning. (Lucky we only had for two nights)

We had hoped that perhaps the view might compensate for these shortcomings, but instead found ourselves overlooking stagnant water and unmaintained landscaping. The property overall shows significant signs of neglect.

Given the price point, this establishment simply fails to deliver acceptable value. I cannot in good conscience recommend this location to other travelers seeking comfortable accommodations.

Leisure Family

8/10

Excellent

19 Mar 2025

Ged

Cigarette butts on patio outside could use a more efficient a/con but apart from that nice and clean

8/10

Excellent

14 Mar 2025

Ivan

Lovely setting, cleaning could have been somewhat better

Leisure Partner

10/10

Exceptional

04 Mar 2025

ANN

I thought the grounds lacked a bit of love

10/10

Exceptional

02 Mar 2025

Gail

Check in was efficient. The breakfast was wonderful.

Leisure Partner

8/10

Excellent

02 Mar 2025

Joshua

The property was really good with beautiful surrounding gardens & vineyards. Room wise, while they are very comfortable, many aspects of the room (especially the bathroom area) are very dated & in dire need of a makeover.
Bed was comfortable, but very high off the floor. My girlfriend felt she was scared she would fall out of it.

Leisure Partner

10/10

Exceptional

01 Mar 2025

salim

Peaceful

Business Partner

10/10

Exceptional

01 Mar 2025

salim

Very accommodating

Business Partner

8/10

Excellent

01 Mar 2025

salim

Staff very helpful

Business Partner

10/10

Exceptional

28 Feb 2025

Jacqueline

The property is certainly excellent for value. The Olive Grove rooms are spacious and even though they are older than the other rooms they are light and well maintained.

8/10

Excellent

26 Feb 2025

Rosalie

Checked in after hours, the key was easy to collect. I spoke to someone 3 times and no one said there wasn't anything to eat at the property. The restaurant is only opened for breakfast and the Bar Wednesday to Saturday. We have stayed there for many years and loved the property. There were ants in the bathroom. Unfortunately we won't be staying there again unless they improve.

Leisure Family

10/10

Exceptional

20 Feb 2025

Susan

The staff was attentive to our needs.

Leisure Partner

10/10

Exceptional

18 Feb 2025

Ivo

We love it best quite

8/10

Excellent

27 Jan 2025

Melissa

The property was close to everything we needed. Easy check in. Quiet and relaxing

Leisure Partner

6/10

Pleasant

26 Jan 2025

Anthony

The staff and service at reception were friendly and welcoming. The swimming pool was well maintained and the kids loved it. We stayed for 5 nights. After the first night, our room was serviced but the rest of the nights were not which meant all the rubbish that was accumulating were attracting cochroaches. It also meant we ran out of toilet paper so had to ask. The hair dryer was all sticky and only limited channels on the usual TV ones. Breakfast was included with our booking. If it wasn't included, I would not recommend to go there. Everything was overcooked, very disappointing. We also noticed on the pull out sofa bed that the sheets may not have been changed on arrival as there was dirt inside the sheets, the pilllows and sheets smelt like perfume so had to turn the pillow over and there were lots of blonde hair on the sheets which ours are dark. Although it was good value for money in comparison to the other hotels, it was still disappointing 😢

Leisure Family_with_children

10/10

Exceptional

26 Jan 2025

Md

Good customer service and breakfast was good..

Friends_and_family Family

8/10

Excellent

21 Jan 2025

Sandeep

Overall good experience

10/10

Exceptional

20 Jan 2025

MARIA

The staff were great and the location is serene

Business Self

8/10

Excellent

19 Jan 2025

Kylie

Very nice.

10/10

Exceptional

15 Jan 2025

Diane

we liked the room layout and having pet friendly rooms. Didnt like having to go to restaurant so far away from accommodation

10/10

Exceptional

14 Jan 2025

Ali Reza

Best hotel
The lady in service was amazing

10/10

Exceptional

14 Jan 2025

rito

Tranquillity surroundings and clean rooms

Family

6/10

Pleasant

14 Jan 2025

Lavinia

Great staff and excellent F&B. Our dinner at the restaurant was amazing. However the rooms are aged and the property definitely needs an upgrade.

Leisure Pet

10/10

Exceptional

12 Jan 2025

Perri-Anne

The room was spacious and clean with beautiful soft linens.
The breakfast was delicious and served in the beautiful restaurant.
The pool was clean and easy access from the room.
Very good value.

Leisure Partner