Name: Novotel Freiburg am Konzerthaus
Address: Konrad-Adenauer-Platz, 2, Freiburg, 79098, DE

8/10

Excellent

11 Jul 2026

Jenille

Good location, close to public transportation and food. Well maintained property. The staff at reception were polite but not friendly. Some of the toiletries in the bathroom were not refilled before we arrived. Parking is not included and can be a bit pricey over a few days. The car park is not convenient to drive in and out of often. Overall, the hotel is good value for money and a comfortable stay.

Family

8/10

Excellent

05 Jul 2026

Kristine

Close to everything! So convenient

Family_with_children

10/10

Exceptional

22 Jun 2026

Robert

Great location right near transportation, dining and shopping. Love this hotel and stay in it now every time I’m in town. Highly recommend.

Self

8/10

Excellent

20 Jun 2026

Peter

Clean

10/10

Exceptional

01 Jun 2026

Orla

Great location and hotel!

Friends

2/10

Poor

31 May 2026

Vishal

Had a poor and a highly unsatisfactory experience overall at the hotel.

Check in was slow, the front desk was uninformed about even basics such as parking location and prices, and wasted a lot of time checking me in.
Hotel elevators and lobby and rooms are all extremely dated, and smell of cigarettes and seem like they were all built in 1960s.

No electric outlets easily accessible in the rooms, and the bathrooms are not renovated. Phone and desk also looks dingy, small and somewhat smelly. Television was tiny, and had programming a remote from the turn of the century.

Hotel room rates were not very competitive, so definitely expected much better experience overall than what was offered.

Even service was overall quite poor. I requested towel and conditioner in my room, and they said they can’t send any conditioner as it is only available to suites and executive rooms. How low class is Accor or Novotel (or Germany) that conditioner is somehow a “premium amenity”.

Cheap dingy smelly hotel, with poor service… I would look for a better experience at the Marriott down the street.

Family_with_children

8/10

Excellent

10 May 2026

Andrew

Great location, nice hotel, check-in/out somewhat cumbersome

Family

8/10

Excellent

09 May 2026

John

Perfect location next to concert hall and train station. Also walking distance to the old town. Facilities are a bit dated and gym was sad and tiny for a hotel this size. Breakfast buffet was a highlight.

10/10

Exceptional

03 Apr 2026

Linda

Staff was very helpful and guided us to many scenic parts of the city

Family

8/10

Excellent

10 Mar 2026

Sase

CONVENIENT LOCATION; EASY ACCESS TO TRAINS & BUSES

Self

6/10

Pleasant

02 Mar 2026

Olubunmi

Great staff and location but the hotel decor was very dated. It’s in desperate need of modernisation

Business

8/10

Excellent

21 Jan 2026

David

Nice staff, albeit too few at times.
Basic rooms, but clean.
Great sauna.
Nice bar but can be overwhelmed at peak times.

10/10

Exceptional

24 Dec 2025

Lisa

Room was clean, spacious and in a great location.

Leisure Family

4/10

Poor

23 Dec 2025

Lawrence

Lack of security is a problem. Two men walked into the hotel and knocked on our door. No peep hole so my wife opened the door. They were “looking for a friend”. They ran out of the hotel when they saw me, her husband. Also, no one at the front desk when we checked out and anyone from the outside could have walked in and gone up to the rooms. No key required.

10/10

Exceptional

07 Dec 2025

Doris

Great location and price!

Leisure Family

10/10

Exceptional

01 Dec 2025

KEVIN

We stayed one night after a long day at Europa-Park, and this hotel was exactly what we needed. It’s a large, business-style property with a spacious lobby and plenty of seating. Even in heavy rain, arrival was easy thanks to the wide white-curb area in front of the lobby—you can pull your rental car right up without hunting for parking, which is rare in Europe.

Check-in was quick and friendly. Staff spoke English and German, and we were in our room within minutes. We had a family room with a queen bed and a sofa bed for the kids (9 and 12). The room was surprisingly spacious, with a table and chairs, lots of storage, and a complimentary minibar stocked with beer, soda, water, and juice.

A nice standout: the bathroom had shampoo, body wash and conditioner, which we rarely saw at other German hotels. The shower was fully enclosed and easy to use, and the overall room was clean and comfortable—nothing overly memorable or “boutique,” but very good quality. We slept well and would stay again.

The location is excellent if you're using the train. The station is directly across the street with two pedestrian bridges. From the front door, turn right, go up the ramp, cross the bridge, and take stairs or the elevator to your platform. Even with luggage, it was an easy walk.

A convenient, comfortable stay—great for families and perfect for train travel.

6/10

Pleasant

11 Nov 2025

Paramasivam

Room tariff is too dynamic but increasing even if I want to extend the stay, this tarrif is increased
Disappointed.
Staffs in general not friendly.

Business_and_leisure Friends

2/10

Poor

01 Oct 2025

Monika

Staff is not very friendly

10/10

Exceptional

21 Sep 2025

Lisa

The location was perfect and easy for our itinerary. Close to sites, shopping and transportation.

Leisure Friends

8/10

Excellent

17 Sep 2025

CHAN

Location, Security, Friendly staff, Easy check-in, Late check-out 👍

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Yin

Nice hotel.

Leisure Family

10/10

Exceptional

13 Aug 2025

Brianna

Our family of 5 was very comfortable, and we enjoyed the pool so much after a long day of walking! The breakfast was wonderful!

Leisure Family_with_children

8/10

Excellent

11 Aug 2025

Sarah

Amazing breakfast, very clean, all amenities other than a safe, great location next to trains and buses, very nice staff, only gripe is the addition of the use of the sofa bed in the room. It’s a bit hard you know your on it rather than a real bed but I would definitely stay again. There’s a pool too but we weren’t there long enough to benefit from it. Stayed with 2 teens.

Leisure Family

8/10

Excellent

04 Aug 2025

robert

The hotel feels a little tired, like a 90s decor, we ended up on the first floor at the front which meant you could hear the noise from the people and cars until late.
Having the windows open on tilt wasn’t great but the ventilation and not a/conditioning that i though it had was non existent, so made the choice of having the windows open.
The pool was a bonus though if not pretty cold and at least it had a sauna as well.
Still it was a good base to venture out and not a bad place for finding somewhere to eat in the evening.

Leisure Family

6/10

Pleasant

01 Aug 2025

Ron

Front desk staff weren’t helpful in resolving some issues

Leisure Family

6/10

Pleasant

31 Jul 2025

Paul

Old and dated hotel, poor cleaning

This is an old hotel that has not been updated for many years and is not of the usual Novotel standard. Cleanliness was also poor - our room was not cleaned properly and we had to raise concerns about this.

The location is convenient though and Freiburg was beautiful. Breakfast was fine.

Partner

10/10

Exceptional

30 Jul 2025

Ryan

Great city and super awesome location for this hotel. Too many loud events happening outside the hotel but it was very comfortable with nice staff. I’ll be back.

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Wendy

Great location, clean rooms, great bar and restaurant.

Leisure Family

10/10

Exceptional

01 Jul 2025

Carol Kieko

Spacious, clean, comfortable. Excellent location. Friendly and helpful staff.

Self

10/10

Exceptional

04 Jun 2025

Dursun

Ve

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

shaney

Great location

Very clean hotel, spacious rooms and excellent location when having to catch early transportation.
The only negative I would say is I booked this hotel in particular for the location, but more so because it had a pool. The pool looks far bigger in the pictures. 3-4 kids in there is almost enough to fill it. Pool and all areas were also very clean.

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Verified traveler

Good location. Easy walk from the train to drop your bags, then easy walk through the

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

Verified traveler

Perfect location

The hotel is in the perfect location - near to the train station and the city centre. Our room was a good size, bed was comfy, and there was a kettle for making tea and coffee, which was great. The only downside to our trip was the swimming pool and sauna were closed for renovations...and we had booked the hotel especially to use those facilities.

Partner

10/10

Exceptional

01 Dec 2024

Mark

This hotel is centrally located and check-in was easy. The staff is very courteous and we enjoyed drinks at the bar one night. Accommodations met all of our expectations.

Leisure Family

10/10

Exceptional

27 Oct 2024

Megan

One night stay

The location is great and the hotel was very clean and comfortable. Loved the pool and sauna.

Business

10/10

Exceptional

21 Oct 2024

Verified traveler

Excelent

Friends_and_family Family

10/10

Exceptional

05 Aug 2024

Rafael

Good location and confortable

Leisure Family_with_children

10/10

Exceptional

28 Jul 2024

Kelechi

Nice accommodation at a very convenient place

Leisure Family

10/10

Exceptional

11 Jul 2024

Shizuko

I hope the elevator shaft would be repaired soon. Other than this point, I was happy with my stay because of the good and kind service of your staff.

Business

10/10

Exceptional

08 Jul 2024

Graham

3rd visit to this hotel. Excellent location, lovely staff and room. Convenient parking and access

Leisure Partner

8/10

Excellent

05 Jul 2024

Emory

Good location near old town and train station.

Leisure Family

8/10

Excellent

23 Jun 2024

Monika

Our stay was great except I lost an item in the hotel and they have not gotten back to me yet about it

10/10

Exceptional

08 Jun 2024

Eduardo

Good location

Leisure Partner

8/10

Excellent

07 Jun 2024

Anton

A nice hotel

A nice, clean hotel, very close to the bus/train station.

10/10

Exceptional

06 May 2024

NANCY

Great bed and bathroom

Leisure Family

10/10

Exceptional

27 Apr 2024

OMRAN

Best hotel in Europe i rate you 100 star hotes keep growing

Business_and_leisure Self

10/10

Exceptional

16 Apr 2024

Adina Oy Tsing

Bestes Preis-Leistungsverhältnis in Freiburg. Lage Top!

Leisure Family_with_children

6/10

Pleasant

14 Apr 2024

Marcia

Disappointed

The cleaning staff shorted us towels and tea and left coffee cups in bathroom, it's like they were interrupted and abandon the room half way through, one way or another total screw up on the cleaning crew two of the four nights. It's an older hotel connected to Conference center. Of course they responded when we called, but we shouldn't have to.

Partner

6/10

Pleasant

08 Mar 2024

roger

Great position of hotel.
Staff ok
Bar staff great
Sara was fantastic
Room clean and tidy
Bathroom same
Should have a safe in room

Leisure Friends

6/10

Pleasant

12 Jan 2024

Stephen

Stop off on way to Switzerland

Good location with good car parking. Ok for a one night stay. Disappointing breakfast, no English breakfast tea, drinks machine out of order,bacon looked as if it had been cremated. Even though I would still use the hotel again

Partner

10/10

Exceptional

02 Sep 2023

Nataliya

Hotel has perfect location. It is 10 minutes walk from the old town. Restaurants are just around the corner. In addition, there is a railway station just across from the hotel. Room was clean with an and amazing view. Customer service at the reception was very friendly and very helpful. We spent two nights at the hotel, and we would like to thank hotel management for making our stay so comfortable. The only thing I would recommend is to change the pillows as some were a bit worn out.

Friends_and_family Family

2/10

Poor

31 Aug 2023

Clare

After a six night stay in Novotel Munich we had a five night stay here in Novotel Freiburg. The difference in hotels was remarkable. The hotel in Munich was 5/5 but Freiburg Novotel was 1/5. The location is great - right by the station (trains, trams, buses) and town but that is where it ended. The description says it has a pool but for all six days it was ‘closed for cleaning’. We had travelled with a child and planned on using the pool every day so that was disappointing. The spa area was also closed ‘for cleaning’ throughout our stay. There was meant to be a bar/ restaurant area but that was often closed. For example we went to dine there Sunday night - closed. We then tried Monday night - closed. Breakfast is buffet style and is in a nice room and could be good if replenished but was sketchy. The hot food was poor quality and poorly cooked, the croissants dry, fruit non existent etc etc. The rooms are very tired and need refurbishing. Our air conditioning didn’t work and our tv broke down twice during our stay. The mini bar fridge didn’t work. The area is very noisy late at night as it’s on the way back to the station and you hear the drunks going home - quite a few hang around on the steps of the building next door too with the associated debris/smell. From about 5.45am the garbage vehicles, laundry, drinks deliveries start so don’t expect to sleep as you get woken up with the loud bangs. The staff aren’t interested and in hindsight we should have moved hotels on day 1.

Leisure Family_with_children

8/10

Excellent

25 Aug 2023

Ronny

Swimming pool was super small

Leisure Family_with_children

10/10

Exceptional

07 Aug 2023

Alistair

Friendly staff. Very clean and the breakfast is execellent.

Leisure Family

10/10

Exceptional

04 Jul 2023

Thomas

The property is next to the main train station, lots of taxis just outside the door, plenty of places to eat within walking distance..hotel restaurant did not seem to be open in the evenings…breakfast was great…

Leisure Family

2/10

Poor

02 Jun 2023

Michael

Parking problem

Large room and located near the train station. The parking lot system is screwy - you have to pay at the front desk each time you leave.

Partner

8/10

Excellent

30 Apr 2023

igor

All good

Business Self

8/10

Excellent

23 Mar 2023

Stephen

Stopover on long journey south.

Stop over on our travels to Switzerland. Easy to find, secure parking and fairly centrally situated. Will use again.

Partner

8/10

Excellent

25 Dec 2022

Fuechi

Close to many shopping stores. Great underground parking space.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2022

Gail

Great hotel! Easy to park your car and explore the old town by foot. The rooms are well maintained. Convenient for the station too if travelling by train. We enjoyed the pool and sauna. Breakfast was a great selection to please all. Would stay again.

Leisure Family

10/10

Exceptional

13 Dec 2022

Barbara

Great location. Close to the train station and the old town.

Leisure Self

6/10

Pleasant

12 Dec 2022

Kathleen

Undergoing renovations. The carpet in our hotel room was very stained and dirty but everything else appeared tidy and clean.

Leisure Family_with_children

8/10

Excellent

18 Nov 2022

Lauren

A hotel located adjacent to the hauptbahnhof. The room was well sized as was the bathroom and had a nice view of part of old town. The front desk staff was able to accommodate my very late check in. The carpet in the room wasn't the cleanest and housekeeping was a bit agressive about wanting to clean at 9:15am.

Business_and_leisure Self

10/10

Exceptional

07 Nov 2022

Shyam Sundar

Had a great stay with family. Walkable distance (5 mins) to Hauptbahnhof and trams that take you to old city.
Rooms are clean, property is well maintained.
Excellent location. Highly recommend.

10/10

Exceptional

31 Oct 2022

Derek

Excellent hotel. Nice parking garage and my three year old loved the kids play area in lobby. Check in was fast and room was spacious and great. Breakfast was VERY good and the staff maintained area well stocked despite busy times. The pool is also great for kids. Hotel restaurant was very good too for dinner one night. Only thing I can complain about is slow
Elevators in the morning. Location is great and overall a wonderful
Stay.

Leisure Family_with_children

8/10

Excellent

03 Aug 2022

Verified traveler

Nice family hotel

The stay was fabulous. Amazing superior room . Perfect room for a family . Breakfast was delicious. Overall the hotel was amazing.

Friends_and_family Family

10/10

Exceptional

06 Jul 2022

Graham

Well located, clean and lovely staff

Leisure Partner

8/10

Excellent

05 Jun 2022

Neill

Good stay, great parking for our big vehicle !

Leisure Family

8/10

Excellent

04 Jan 2022

MAX

The Hotel is very well located, I don't like the lack of food at lunch and mainly dinner. No amenities at all or where as a two star hotel and any help for the visitors, except locations of restaurants to take off walking to them in the cold of night. Breakfast its really good, for such good food I can give 3 1/2 stars. The TV it's like a computer monitor and quite old and no English channels,

Leisure Family_with_children

10/10

Exceptional

01 Dec 2021

Roger

The room was large and the hotel was very close to the train station. It was easy to walk into Freiburg to experience the Christmas markets.

10/10

Exceptional

24 Nov 2021

Jinsuk

Overall good

Nice staffs, clean, quiet, nice view, comfortable. Overall good.

Partner

6/10

Pleasant

01 Nov 2021

Verified traveler

Small beds

The room said it was a Queen Size but the bed was barely a double bed. Very small. Approximately 150cm wide. A queen should be 180cm

6/10

Pleasant

24 Sep 2021

Nabih

Unfortunate stay

Still irritated that we used this crappy hotel.
I forgot my scarf in the room . I made lot of calls but nobody answers unless you want to make a future reservation!
The room is poorly equipped.
Not even a coffee maker or a safe .

Partner

6/10

Pleasant

19 Sep 2021

Verified traveler

Hot rooms

Hot Rooms with limited aircon but otherwise fine

Partner

8/10

Excellent

14 Sep 2021

Georgina

Large hotel with no soul

A typical large hotel with no great service. The pool is small and cold, the sauna was not working (perhaps because of Covid). The rooms are clean and simple but quite expensive when I compare this to a Travelodge in London.

Friends_and_family Family

8/10

Excellent

27 Aug 2021

Zeeshan

Family trip

Location is good but the overall property condition is bad. Little over priced.
Staff is very friendly and good

Friends_and_family Family

8/10

Excellent

25 Aug 2021

Verified traveler

Reception was great but house keeping as the worst

Reception was great
They helped a lot for visitors
But the house keep service was terrible
When the glass was broken and they were all on the floor. We requested the house keeping immediately, but they arrived after 1hour (we called three times)
After this morning, when we came back to hotel, the piece of glasses were still on the cabinet and on the floor
And shampoo was not refilled for 2days
We should visit the reception again and received a small shampoo plastic bottles
We requested to refill the shampoo in the morning, nothing happened in the afternoon

Friends_and_family Family

6/10

Pleasant

23 Oct 2020

Gurvinder

More of a 3 start then 4.

This is definitely not a 4 star. They do not have even have basic things like iron in rooms and the floor was not very well cleaned inside the rooms.

Friends_and_family Family

8/10

Excellent

13 Sep 2020

Stephen

Good - but one more coffee machine please

Excellent considering the difficulty with COVID restriction. Only small suggestion is to have more than one coffee machine in service. This would avoid people having to be too close at the breakfast. Good location, convenient to centre (10-15 minutes walk)

Friends_and_family Friends

10/10

Exceptional

25 Aug 2020

Tracey

5 days in Freiburg.

Fantastic stay at the Novotel Freiburg. Staff friendly and very helpful. Room clean and spacious. The location was perfect for our daily jaunts into the old town and very handy parking underneath.

Friends_and_family Family

8/10

Excellent

19 Aug 2020

Verified traveler

Location was great, hotel was spacious, clean and friendly staff.

Leisure Family_with_children

8/10

Excellent

11 Aug 2020

Verified traveler

Good experience

Near hbf. Good position. Stay comfortable. Service is also satisfied.
Also I like the city view from the room.

Business

10/10

Exceptional

24 Jul 2020

Lesly

God value for money

Breakfast was quite good , good location near central station and room spacious and clean

Friends_and_family Family

10/10

Exceptional

15 Mar 2020

John

Visit Freiburg and stay at the Novotel

This hotel is comfortable and convenient. Freiburg is a beautiful city in this southern part of Germany, with lots to see and do. The staff of the hotel were especially helpful.

Partner

10/10

Exceptional

13 Mar 2020

Verified traveler

A great hotel location, staff were very helpful and friendly. The pool, whilst fairly small, was a great addition, our children loved it! Parking was also very convenient, which is otherwise a real hassle in a city centre.

The real service level was After our stay. We left some items behind and they went out of their way to send them back, so great service even after the stay! Beyond the call of duty for sure. We’d definitely choose Novotel next time we visit.

Leisure Family

8/10

Excellent

24 Feb 2020

Jessica

The hotel was clean and room was very comfortable. My kids loved the pool. Breakfast was outstanding - lots of variety and the food was very tasty. We had dessert in the bar while someone played piano and sang. The hotel is conveniently located. Staff was friendly. I’d stay here again.

Friends_and_family Family

10/10

Exceptional

02 Feb 2020

Julie

weekend break

Perfect location as we were booked in the theatre next door , all round excellent experience

Friends_and_family Friends

8/10

Excellent

12 Jan 2020

khesraw

at all everything was great . will be happy if i stay in this hotel once again

Partner

6/10

Pleasant

31 Dec 2019

Stefanos

No amenities (no coffee allowed in the room...) no bath robes, no slippers, we had to ask separately for each.
Before arriving there we stayed at Novotel in Nuremberg, it's day and night compared to the one in Freiburg. Friendly staff must say

Friends_and_family Family

10/10

Exceptional

27 Sep 2019

Michael

A nice stay

No problems at all. It was a nice place and very convenient, across the street from the buses, trains and trams.

Business

6/10

Pleasant

26 Sep 2019

Kelly

The employees at the front desk were wonderful. Our issue is that we were issued a room on the second floor with a handicapped bathroom. If you took a shower the entire bathroom got wet, even the toilet paper and the entire bathroom floor was wet and slippery. I found myself wiping down the bathroom floor for safety. The shower curtain, that did not do much good, had mold growing on it. Early in the morning, 7:30 am, a delivery truck was directly under our window making lots of noise. For the price of this hotel and the reputation I was given of this brand I was disappointed.

Partner

2/10

Poor

31 Aug 2019

Verified traveler

NO Air-conditioning and poor staff service

There is NO AIR CONDITIONING in any of thr rooms in the hotel. It was 33 degrees scorching hot outside and the room was at least 30 degrees when we got inside. It is totally unacceptable at this day and age that there is no cooling for a room of that price, at what is supposedly \"4 star\" hotel. It was not obvious during the booking process that such a basic room feature of AC can be non-existent, and the staff only offered tiny desk fans which was of no use. In fact I had to go pick up the fan from reception myself cos there is \"no room service\" in the evening. This hotel definitely does not deserve the 4 stars nor the room price. Extremely disappointed and I will recommend friends to stay away from this hotel. Never again!!!

Family

10/10

Exceptional

24 Aug 2019

Verified traveler

Great location and access to parking. Great hospitality

Leisure Family

8/10

Excellent

21 Aug 2019

Verified traveler

great Location .Had to check in at 15:15

Great Location.
Had to wait until from 13:00 to15:15 to check in.

Family

8/10

Excellent

08 Aug 2019

keith

To croweded

Wonderful place but at the weekend its to hectic full of students a very nosiey place

Partner

8/10

Excellent

04 Aug 2019

Verified traveler

Nice hotel. Big rooms . But no air conditioning .
Parking is 12 Euro per day

Leisure Family

10/10

Exceptional

31 Jul 2019

Verified traveler

The hotel is one of the best in my trip, lovely and helpful staff. The room was great for family (lights a bit dim, but it seems all hotels the same).

The breakfast was very rich, we got free bar, very impressive and filled daily with beer, soft drinks and even chocolate.

I would for sure visit this hotel again, very recommended.

Leisure Family_with_children

4/10

Poor

19 Jul 2019

Egied

Not our best experience.

The room we initially got was a lot smaller then what we booked: no real place for the extra bed. We went down and got another room.
They charged us again. We found out and went to the desk. They had just found out themselves, they said. It can happen, but then profuse apologies would have been justified.
Overall the place was lacking on friendliness and customer orientation. The barman was nice though.
Breakfast was so so. Not bad, not great either.

Family

8/10

Excellent

30 Jun 2019

Verified traveler

Great hotel in Freiburg!

Gteag location and service. Everything you need is within walking distance.

Partner

10/10

Exceptional

29 Jun 2019

Verified traveler