Heartland Hotel Glacier Country

10/10

Exceptional

09 Mar 2026

Gary

The staff were very friendly and helpful - the hotel
was clean and tidy and the breakfast was fresh, tasty and with a good variety of choice / we enjoyed our time there - Thanks

Partner

6/10

Pleasant

25 Feb 2026

Paul

Great condition
Reception staff require more attention for FIT guests and hotel could do better in this regard
Roof maintenance required ie clean grass from spouting before it becomes a real winter problem
FIT travellers expect a hair drier for guests - we aren’t all international guests

Partner

10/10

Exceptional

14 Feb 2026

Ioram

Un hotel muy cómodo por la cercanía de las habitaciones con el lobby.
Escaleras sencillas de subir con iluminación fosforescente.
Calendarores potentes en las habitaciones hace la diferencia con otras opciones.
Lo que fue lo mejor fue la excelente atención que recibimos por parte de la persona de la recepción quien nos atendió de maravilla.

10/10

Exceptional

25 Dec 2025

Sheena

Room was clean and bathrooms were good . Nice place to stay on the way to Fox Glacier.

Leisure Family

10/10

Exceptional

04 Jul 2025

Prue

Na

8/10

Excellent

23 Apr 2025

Daryl

Good all round hotel in Fox … only real complaint, apart from no (open) restaurant on site, was the noise from other rooms … apart from that very pleasant.

Business_and_leisure Friends

10/10

Exceptional

30 Jan 2025

Parinaz

Lovely property, lovely staff. Abi ,the manager was so accomodating . The room was clean , comfy and quiet. They offered everything that you would need for a pleasant stay. Highly recommend this gem !

Leisure Family

8/10

Excellent

09 Jan 2025

Zafar

Fox Glacier is a very small town so don’t expect much in terms of either hotel or restaurant options. This hotel is a nice spot with friendly/helpful staff and clean, modern rooms. Only (small) complaint about the room I had is that the bathroom is very small (but otherwise functional).

Leisure Self

8/10

Excellent

05 Jan 2025

Felicity

Stay was pretty good, the chap on reception who greeted me on arrival was rude and not welcoming. We had an issue with the tv remote not working properly, and he refused to give my husband new batteries instead making sure that it worked which is fair. He stood in front of the tv and it worked, but wouldn’t work 3 feet away. Was a rude twerp and not suited to front of house work.

Leisure Partner

6/10

Pleasant

05 Jan 2025

Vaughan

Great place to stay but we left a very expensive pillow and some medication in the room which we rang and asked about immediately but there has been no help to try and find those items / get them returned - assume taken possession of by the cleaners or staff

Partner

10/10

Exceptional

26 Mar 2024

Anthony

Nice quiet spot

Leisure Self

2/10

Poor

15 Mar 2024

Heather

Very old dated dirty. Staff not friendly at all. The bathroom had been done up but not well.
Door lock didn’t work properly. Very few car parking spaces. I wouldn’t recommend this place to anyone.

Leisure Partner

6/10

Pleasant

27 Jan 2024

Patricia

The hotel is in a general state of disrepair. Exterior is dirty and in need or repairs to walls and flooring.
Walls are thin and main door had a gap in the frame which made the room noisy.
No Netflix 😥
A lack of a ramp means heavy luggage has to be hauled up the stairs 😱

Leisure Family

10/10

Exceptional

08 Jan 2024

Mollie

Great

It was a great place. Right on the main road. Staff was very friendly. Room was clean and comfortable.

Self

8/10

Excellent

07 Jan 2024

Antoinette

👍

Leisure Partner

8/10

Excellent

26 Dec 2023

Majdi

A Rustic Retreat in the Footsteps of Giants

The Heartland Hotel is a place where time seems to slow down and nature takes center stage. My recent stay there was a delightful mix of charming quirks and unexpected gems. The hotel wears its age with pride, within its weathered walls lies a warmth that seeps into your bones. My room was a bit small but comfortable and you can relax after a day of trekking through glacial valleys. The hotel's location is a short stroll to a hidden glow worm forest. the area has a very Limited dining options unlike franz Josef. the hotel is perfect for outdoor enthusiasts who value rustic charm and nature's raw beauty.

Self

10/10

Exceptional

08 Jan 2020

Simon

Convenient and welcoming

Convenient location, very clean and a very comfortable bed. A nice touch to provide fresh milk in the fridge for use with the tea and coffee provided.
The shower gel, shampoo etc. were also really good quality!
I arrived on a rainy, overcast day, after a long motorcycle ride, so it was great to find the room toasty warm!

Self

10/10

Exceptional

05 Jan 2020

Timothy

Great hotel.

Great stay & location.Rooms neat & tidy ,air conditioning would have been nice.Staff very friendly & helpful.
Speacial mention of Ivan ,lovely friendly guy.

Partner

8/10

Excellent

02 Jan 2020

Verified traveler

Stay was good - WiFi excellent - tv choice poor should at least have a news channel available.

Friends_and_family Family

10/10

Exceptional

28 Dec 2019

Verified traveler

Good Service! Good location!

Partner

10/10

Exceptional

27 Dec 2019

Mina

Comfortable and nice

Friends_and_family Friends

8/10

Excellent

08 Nov 2019

Verified traveler

Rating

Good

Friends_and_family Friends

4/10

Poor

28 Apr 2019

Verified traveler

We were placed in a building and room that was not represented in your photos
It is across the street from their building which is now closed for the season
Our room was inferior to what was represented and more costly than most in NZ

Leisure

10/10

Exceptional

28 Mar 2019

Verified traveler

Lovely place to visit ,too bad our helicopter was cancelled due to weather conditions ,however we used that time to explore by running at Te Weheka walkway and Lake Matheson.

Leisure Partner

8/10

Excellent

18 Mar 2019

Yee Shing

A clean hotel on main street

Since there are not many hotels in Fox so can't compare much. However Heartland Hotel Glacier Country is a choice for you which won't be disappointed. It's located on the main street which easily find restaurant, groceries store, postbox, tour company nearby. I know Fox is small but location is particularly important in winter or snowy rainy day. Room is a bit small but clean. Reception is professional and friendly.

Friends

8/10

Excellent

14 Mar 2019

Ken

It needed an air conditioning unit as opening the windows was noisy from the road.

Partner

6/10

Pleasant

25 Feb 2019

Verified traveler

Staff were great.
Very small room spaces. King bed, but little open space in room. Modern bath but very narrow, suitable for one person, barely. OK as a staging are but I wouldn't want to spend much time in the room.
We had the misfortune to be there when a large entourage of tourists all but took over the hotel. Very noisy.

Leisure Partner

10/10

Exceptional

25 Feb 2019

Verified traveler

It was close to viewing the glaciers. Our room was clean and fresh

Leisure Partner

10/10

Exceptional

20 Feb 2019

William W

Excellent location

Had everything we need

Partner

10/10

Exceptional

17 Feb 2019

Verified traveler

Quaint accommodation, comfortable for people passing through! Really enjoyed the soaps and shampoos and staff are lovely!

Leisure Family

8/10

Excellent

07 Feb 2019

Alan

A warm welcome and a comfortable stay

Helpful reception staff directed us to a sister property for dinner because the main hotel was heavily booked by groups for the Lunar New Year. This worked our well and was good option. Our room was s comfortable and our stay was enjoyable

Partner

8/10

Excellent

15 Jan 2019

Andrew

Nice but pricey

Room was nice and clean. Location ideal for the Heli hike we were doing. Bit expensive for what it was but I guess paying for location

Partner

8/10

Excellent

14 Jan 2019

Verified traveler

Met al l.j the requirements of good location, cleanliness, basic amenities and new bathrooms.
What was missing was air conditioning.

Leisure Family

8/10

Excellent

08 Jan 2019

Verified traveler

Good hotel, too expensive for what you get

Small room on top of a laundry room but clean and comfortable. Nice view but lies next to a backpackers hostel so i think it might be noisy sometimes, didnt notice during my stay tho.

Partner

8/10

Excellent

30 Dec 2018

Verified traveler

Very close to where we do helihike. Staff are very helpful.

8/10

Excellent

24 Nov 2018

Sam

Good stay, nice room, comfy bed and the hotel is in a great location. Hotel staff great in telling us where to go to see the Glacier including providing a map.

Friends

8/10

Excellent

10 Oct 2018

Maria

Great location Very friendly and helpful staff. Room very comfortable

2/10

Poor

20 Apr 2018

Verified traveler

Shoebox with Loud Backpacker Neighbors

Shoebox room. Had to haul luggage up stairs (no lifts!) into tiniest room. There was less than a gap around the bed to manoeuvre including carrying our luggage to the racks idiotically located on the furthest wall from the entry door. Carpark is located on the other side of the building which nutcase designed this place. What's worse next door were the backpackers who drank swore and continued well into the morning so you could get NO sleep. We stayed in a self contained 2 storey villa the night before which was CHEAPER than this place. We dreaded coming back to rest in this claustrophobic hole in the wall.

2/10

Poor

01 Mar 2018

david

Terrible

Shoe box - should have stayed at Frans Josef up the road after a long day on the road even the published photos of hotel bar / restaurant was closed and front desk suggested we go over the road to the pub run by the them !

4/10

Poor

19 Feb 2018

James

Noisy

Room was ok if a little small. We’d requested a quiet room and were allocated a ground floor room with the backpackers hostel just behind us. We were kept awake at night by the backpackers talking outside and were awoken at 05.45 by departing coach tour passengers who were all in rooms on the floor above. No thought had been given to room allocation. Worst night’s sleep of 1 month touring N.Z.

Partner

8/10

Excellent

10 Feb 2018

Cristine

Nice and clean and friendly staff

Will definitely stay again in this hotel. Relaxing, clean, friendly staff and good location. Close to restaurants and grocery.

6/10

Pleasant

10 Jan 2018

Verified traveler

Very small rooms overlooking the road. Felt congested. OK for a single traveler only.

8/10

Excellent

08 Dec 2017

Jim

Nice Hotel But Get a Quiet Room

On the plus side, the Heartland Hotel Glacier Country in Fox Glacier Village seems to have been recently refurbished throughout, and our rooms were nicely appointed and very comfortable. We had a refrigerator and hot water kettle in the room, so we could prepare our own cold breakfasts (no microwave); we asked for dishes/silverware at the desk. The hotel does have a restaurant and bar, although we did not dine there. The hotel is conveniently located along and set back from the main street. There are several cafe style restaurants, a well-stocked small market, and a gas station in town, which is basically just two blocks long. On the negative side, the rooms can be noisy, and the hotel was overrun with poor-behaved daily tour bus groups. To their credit, the hotel moved us to a quieter room for the 2nd night when we asked. Be sure you ask for a 2nd floor room to avoid creaking ceilings, and ask for a room on a side wing to avoid the noise from the street and hostel behind the hotel. We would recommend the Heartland Hotel Glacier Country, with our room location caveats.

6/10

Pleasant

10 Mar 2017

Tom

In Need of TLC

Weirdly allocated disabled accommodation!?! Neither of us has any disability & found the room rather tired & in need to upgrading. Car parking was available & the hotel is conveniently positioned for basic, local amenities. Fox Glacier & Lake Matheson are a short drive.

Partner

6/10

Pleasant

18 Feb 2017

Tony

Comfortable but very noisy.

Fans, motors , airconditioning external to the room were running all day and night, after the first night we were moved to a different room but from 8pm until after midnight it was as noisy as the first, not good for a $200 per night hotel

6/10

Pleasant

16 Feb 2017

Jennifer

Small room on the Main Street.

There is another Heartland Hotel across the street, our bus driver took us there instead, so we were walked to our correct hotel by a staff member. Nice little room, tiny bathroom with no water pressure in the shower, and the walls were pretty thin for a light sleeper. The guy at reception was great, friendly and helpful with suggestions. All in all, a nice stay.

8/10

Excellent

15 Feb 2017

Ian

No room for clothes!

Since we were only staying one night on route travelling south we were reasonably happy with it however there was nowhere to hang up clothes, i.e. no hanging rail or even a hook for a jacket, and the website said there was a bar and restaurant but these were closed.

Partner

8/10

Excellent

06 Feb 2017

Ruby

Beautiful location in a quiet wee town

We had to wait to locate the receptionist when checking in, but the hotel was very clean and comfortable.
Fox Glacier is a beautiful wee town, a great place to relax

10/10

Exceptional

05 Feb 2017

Verified traveler

Nice clean newly decorated rooms.

Nice room, outside needs some tlc.
Bar closed at 8.30 a bit too early.

4/10

Poor

04 Feb 2017

Alan

Poor option if other accommodation is available.

Small room with tiny en-suite bathroom. Noisy. Breakfast was almost inedible with food dried out and lack of many items. Dining room not open for dinner.

8/10

Excellent

10 Jan 2017

John

older hotel, rooms renovated, ensuite a bit small

the room was pleasant and, for the location, ok. The ensuite was small and lacked a shelf on which to place toiletries, etc:
The licences cafe next door was very noisey until late which was a real pain.

Soundproofing between rooms could have been improved during the renovations

6/10

Pleasant

08 Jan 2017

Jean

Okay hotel

It's not too bad of a hotel. It's pricey for what you get. The room is fairly small and cramped

6/10

Pleasant

18 Dec 2016

Verified traveler

Comfortable stay. Not overly luxurious. Staff were friendly and rooms are modern. A good short stay.

8/10

Excellent

30 Nov 2016

Verified traveler

We arrived the hotel very late because of the weather,
the staff is helpful, he helped us to check/call whether there are any restaurant open,
provide quite a lot of useful information for the tour next day.

6/10

Pleasant

20 Mar 2016

Verified traveler

The only one available

The second worst hotel we stayed at.
No on site parking.
Had to lug bags up the stairs.
Very old and in need of painting, general upgrades, double glazing etc, etc.

6/10

Pleasant

09 Mar 2016

Surender S

Very small room and very small bathing area n toilet. Amenities in room are lesser than those provided by others in that area. Friendly staff.

Partner

6/10

Pleasant

09 Mar 2016

Adrian

Basic but acceptable

We found the basin in the main room not in the bathroom to be an odd touch. As a last minute booking and having read some bad reviews, we weren't expecting much and it wasn't as bad as we feared. The rooms are old fashioned and there's no AC but it was fairly cool the night we were there. Wifi dropped out a few times.

Partner

6/10

Pleasant

28 Jan 2016

Verified traveler

Hotel is due for renovation. Facilities limited.

We had six people staying in two units. Both units only had towels for two people - not three. In view of weather conditions water was yellow.
Bathroom needs to be renovated.

8/10

Excellent

22 Jan 2016

Pauline L.

visit with overseas visitor

Excellent location to get the Glacier and Lake Matheson experience. If not eating at the hotel restaurant, there are plenty of great eating places close by. Would be happy to stay here again in future.

Family

6/10

Pleasant

21 Jan 2016

William

How do we see the Glaciers!

The hotel is fair, not dirty, but older. Limited parking if you check in late afternoon. Good restuarants in area. Was not impressed with the management. In the morning I asked if you could hike to Glaciers, and manager said you couldn't unless you hired a Helicopter!? We found out that we could hike to both Glaciers, by driving to end of road. Manager's family must own Helicopter tours.

Family

4/10

Poor

13 Jan 2016

Verified traveler

Hotel close to everything

check in was fabulous, hotel receptionist was very warm and welcoming. The reception area and bathroom were very clean! However the room was not as clean. The carpet looked like it was ready for a major clean. Bed was comfortable. The walls were so thin you could hear everything going on outside. Late arrival guests were noisy and those departing early had alarms on that went on from 5am. So it was difficult to get some reasonable rest.

2/10

Poor

19 Apr 2015

YUEN PING

Cheated by Heartland Hotel Glacier Country‏

I can't leave my ratings or reviews on this hotel because the hotel was closed for business on the day we arrived. And there was a notice indicated that guests should direct call the reception desk of 'Heartland Hotel' where located 2 mins walk to opposite side. When we arrived 'Heartland Hotel', the manager said that we were upgraded to this hotel. He apparently lied. We booked a triple bed room with balcony but we got a single room. Then we strongly complained the reception to give us the room type which we booked. The reception said that there were only 2 rooms left, if we were not satisfied, we might go to find another hotel. Finally, we got the room type which we booked.

We were cheated by the hotel as the hotel was closed for business, it should not offer booking online. They still offer booking at Hotels.com on the day we arrived. Besides, the dishonest manner of the manager and the reception desk cannot be accepted. Furthermore, we were forced to transfer the hotel and then were given the cheapest room.

Partner

6/10

Pleasant

07 Apr 2015

Verified traveler

Old and tired room

Front of motel was deceiving. The room was old and tired and nearly rated a 2, but for a one night stay I found it minimally acceptable (given its remote location).

6/10

Pleasant

07 Mar 2015

Carrie

Old Hotel but Clean

The hotel is dated, the room small, and very noisy- there seems to be no insulation or other sound barrier between rooms so we could hear quite a lot from our neighbors, as well as the outside. The room is sort of awkwardly laid out, mostly because of a new television that doesn't fit in the built-in cubby and so now sits on the counter next to the sink. The room was clean enough and met our needs, but nothing to rave about. There was free wi-fi which was a nice perk.

Family

2/10

Poor

04 Mar 2015

Ronald

Depressing and substandard

The layout of this accommodation was very unusual in that the wash hand basin was not in the bathroom. It was in fact the other side of the bedroom from the bathroom. Unhygienic! The room was in desperate need of updating and the reception area was dark and dingy and not often manned. There are two Heartland Hotels in Fox Glacier so special attention needs to be taken when booking. This hotel was not Heartland Hotel Fox Glacier but Heartland Hotel Glacier Country which appears to be creating some confusion on reviews. On asking we were told that the restaurant in this hotel was not open for independent travellers but that the other Heartland Hotel restaurant was available. We decided to move on earlier than planned due to the whole experience being very depressing and not what we had come to expect from New Zealand accommodation. On our booking form we were told that the room opened onto a balcony. In fact there was a chair outside our entrance door leading onto the access walkway. Not a balcony!

Partner

6/10

Pleasant

20 Feb 2015

David

Facilities: Tired; Service: Basic; Cleanliness: Clean;

Family

4/10

Poor

20 Feb 2015

Verified traveler

In need of updating

The rooms are tired. The location is very remote with few amenities so the room would benefit from adding a couple of kitchen facilities. It doesn't have to be a kitchenette, just a microwave and a couple of plates with cutlery. The room was as basic as it could be and everything is old. There isn't an outside seating area. So much like a cell really !

6/10

Pleasant

12 Feb 2015

Verified traveler

Good stop over hotel

One night stop over for bus connection. Convenient, clean and close to services in town

6/10

Pleasant

30 Jan 2015

pete

clean and tidy

As my title says was clean and tidy
Comfortable close to everything
Easy access only thing we had a issue with was in was nearly empty but they put the only two guests next to w other

8/10

Excellent

15 Jan 2015

Sue

Spacious and clean

After a big drive from the Picton ferry we were very happy to arrive at our destination and find a comfortable, clean room. Our hot water wasn't working properly but the hotel staff immediately opened the empty room next door for us to use. Thank you

Family

4/10

Poor

08 Jan 2015

Mary-Jane

Facilities: Shabby, Run-down, Horrible, Truly foul; Value: Excessive, Exorbitant, Rip-off, Terrible for what it was; Service: Sloppy, Couldn't check out early; Cleanliness: Smelly;
Would never recommend, this place needs a bulldozer.

6/10

Pleasant

30 Dec 2014

Nilesh

Facilities: Nothing special, Old; Value: Excessive; Service: Sufficient; Cleanliness: Lacking;

Partner

8/10

Excellent

29 Dec 2014

Matt

Facilities: Typical; Value: Acceptable price; Service: Good, Friendly; Cleanliness: Hygienic , Tidy, Clean;

6/10

Pleasant

15 Nov 2014

Verified traveler

One of the few options at Fox.

Walking distance to fox glacier helicopter tours and all 3(?) restaurants. Do not eat at the hotel, it's overpriced, there's better options around. The hotel is kinda old and rickety, but it's clean. Room was super tiny. I booked 2 rooms, one with a queen, one with two doubles, and they gave us two queen rooms. I don't know if this is Hotels.com having issues or the hotel's fault, but they fixed it immediately. Bed was kinda hard. Not a lot of options in town, this is not a great hotel but it's not too bad. A bit overpriced but you know... location, location, location.

Family

2/10

Poor

12 Nov 2014

Barry

New Zealand 2014 Holiday

Hotel that i booked was actually closed !! Consequently had to stay across road. Very poor receptionist, we had to carry bags up twisting stairs. Restaurant was very, very poor. Service in restaurant appalling. Table poorly laid, had to constantly request basic utensils and crockery. Significant part of set menu not available. Very poor value for money

Partner