Name: The Russelior Hotel & Spa
Address: Yasmine Hammamet, BP 76, Yasmine Hammamet, 8040, TN

10/10

Exceptional

04 May 2025

LEILA

Stunning hotel

Leisure Partner

10/10

Exceptional

23 Apr 2025

Bilel

Quite place and friendly staff

2/10

Poor

05 Jan 2025

Jean Christophe

Extremely noisy, unfriendly staff with attitude (expect the girl at night at front desk).
A lot of much better options around

Business Self

6/10

Pleasant

01 Mar 2024

Chanel

I chose this property because it was popular and close to my in-laws. Everyone gives it raving reviews, so I booked my reservation months ago.
I was also told by former employees that this place used to be Better and it is now way different from how it used to be before. I’ve had minor issues leading up to the actual day of staying at the hotel but that did not matter because I already made up my mind to stay there however, I did not enjoy my stay for the most part. The rooms are not soundproof, every night I heard a couple being intimate that was annoying. Also, people coughing and using the bathroom.. The phones in the room do not work, nor does the balcony light. TV remote did not work, nor the button to the TV,. Breakfast is repetitive and limited. My room seen better days, I feel it was very dirty in my opinion. For the hotel to be luxury, for me, it did not feel like it. I wanted to ask the front desk can I change my room on the first day that I got there but they seemed unapproachable like you may be bothering them, so me not want to be that person who complains, I just spent my nights sleeping there sometimes and the rest of the time with my in-laws because it is what it is. I wouldn’t suggest this hotel to a friend who staying in Hammamet. But again this is just my experience. Maybe somebody else will have a better room that’s more clean and doesn’t it feel cramped and stuffy. I was there for nine nights.

Business_and_leisure Partner

4/10

Poor

18 Sep 2023

Rania

The hotel looks nice we were bothered by two factors:
1- zero privilege as gold members. They refused to give an upgrade even though the hotels was not full. The service was too slow. We kept waiting for almost 2 hours to get pool towels and every time we requested one they sounded very rude and indifferent.
2- we were assigned a room where we had 3 RF antennas . As experts in the field we know that was not safe at all and extremely harmful.

Leisure Partner

2/10

Poor

14 Sep 2023

Jaziri

Même si l’hôtel a besoin de rénovations, la propreté est au rendez vous. La bouffe est bonne et fraîche.

Je ne pense pas renouveler mon expérience avec the russelior et je ne pense pas le recommander à quelqu’un de mes connaissances.
Lors d’un séjour de 3 nuitées en demi Pension, et plus spécifiquement dans la soirée du 11 septembre, j’ai demandé au serveur de me donner un verre vide afin de prendre mes pilules après le souper. Je tiens à préciser que j’ai acheté la bouteille d’eau du bar de l’hôtel à un temps ultérieur. La réponse était: NON il m’a dit qu’ il est interdit de me donner un verre vide dans un hôtel 5 étoiles !! J’ai demandé au serveur de parler au chef de salle. J’ai eu la même réponse de ce dernier. Il ne peut pas me donner un verre vide pour prendre mes pilules mêmes si j’ai acheté l’eau du bar de l’hôtel😨 je suis déçu d’un tel service d’un hôtel 5 étoiles. Je ne recommande pas cet hôtel et j’y reviendrai jamais …

Leisure Partner

2/10

Poor

30 Aug 2023

Adnen

This is no way a 5 star hotel- the service is actually shocking. Staff have knowledge of what is actually going on in the hotel in terms of what is and isn’t available to clients.

I requested to speak to management, and given a whole speech and free coffee to make up for a horrible experience!

Leisure

4/10

Poor

03 Aug 2023

Verified traveler

How is this hotel 5 star?

This hotel is FAR from 5 stars. It took over an hour to check in because reception could not find our reservation. They did little to quickly resolve this and just left us waiting and pretty much did they best to ignore us until we insisted they sort the issue.

The main hotel areas were fine but the corridors were poorly lit, probably to hide the poor and dingy condition. The hotel was fine but also not 5 star condition, wallpaper was peeling, stains on the curtains, finger marks around the mirror. The room was apparently pool view but the glimpse of the pool we could see was actually the pool of the neighbouring hotel. The one plus is the bed was super comfy.

Breakfast was really poor. It was tasteless and the pastries were rock hard.

The pool itself was really nice and seemed clean but the surrounding area was a complete mess. Chairs and loungers just strewn around, all were really dirty too.

I would not stay again and I definitely would not recommend it to anyone.

Partner

6/10

Pleasant

09 Jul 2023

Haythem

Average hotel

Tge hotel ia clean and modern, but the service and the breakfast is terrible, over allrge hotel is average and not worth the money, the best part us the swimming pool, but the management shoukd work more with the staff in terms of customer service, the breakfast is average...omelette is runny ..oan cakes burnt...not worth tge monet and wont recommends.

Partner

4/10

Poor

05 Mar 2023

Mohamed

No perks for Gold members, disappointing..

My second time in the Russelior Hotel;
Things that did not change :
- Food quality, always good.
- Rooms, they are good.
Things that did change :
- Garden is not well maintained as it used to be. Grass is not as green as it used to be and trees are not maintained as they used to be few years ago.
- Hotel partly transformed to a retirement and nursing home hosting Seniors with or without medical assistance. Every Senior person is actually assisted by a nurse. I've seen the same for El Hambra and Saphir Palace, all in the same region.
- The cold welcoming and NO perks despite being a Hotels.com Gold member and the hotel being almost empty (I've kindly asked for the upgrade when booking).
I'm not going back to this property.

Friends_and_family Family

10/10

Exceptional

27 Jun 2022

Atef

I went their during Covid country lockdown where most of hotels around were closed I thought I’m going to have just for staying open service, but honestly everything exceeded my expectations, the service was top of the line considering they were missing staff .

Leisure Partner

10/10

Exceptional

04 Sep 2020

Malek

Excellent service clean hotel , can’t beat it ! Good experience

Leisure Family

10/10

Exceptional

23 Aug 2020

Omar

Excellent trip

Good trip un family

Friends_and_family Family

10/10

Exceptional

17 Aug 2020

Omar

Excellent

Amazing hotel

Friends_and_family Family

10/10

Exceptional

16 Aug 2020

Mohamed

Amazing

All is perfect

Partner

8/10

Excellent

05 Aug 2020

Wassim

Recommended

nice place. staff was always very helpful. if you wish to relax for a few nights this is the right place.

Partner

10/10

Exceptional

28 Jul 2020

draoui

Amazing hotel

Amazing hotel, very clean, confortable, and the food is very good

Friends_and_family Family

10/10

Exceptional

25 Jul 2020

Verified traveler

It was a lovely stay, the staff were very welcoming and professional. I strongly recommend this hotel

Leisure

8/10

Excellent

28 Jun 2020

Hmida

Very clean very quiet well equipped good location easy checkin and check out.

Leisure Partner

4/10

Poor

27 Jan 2020

Verified traveler

Nothing to be mentioned about
Quality price is not resnable

Friends

10/10

Exceptional

13 Jan 2020

Mohamed

Peaceful and cozy hotel with good service.

It was awesome staying at the Russelior hotel.
This is the first time there and I'll definetely come back at summer time.
The rooms are wonderful, clean and with a great view to the pool. We appreciated the \"Macarons\" present when we entered the room.
We also appreciated the indoor pool and the Gym.
Cosy and peaceful hotel.
Food is also good.

Partner

8/10

Excellent

22 Sep 2019

Verified traveler

The pool and surrounding area is wonderful. Staff are approachable. Breafsat service is good. Tge coffee is really nice.

Leisure Partner

10/10

Exceptional

28 Aug 2019

Verified traveler

Great hotel and service

Great

Partner

10/10

Exceptional

16 Jul 2019

Verified traveler

Not bad at all. I would stay in it next time. Pool is beautiful and towels are provided.

Leisure Family

10/10

Exceptional

24 Apr 2019

Ibrahim

Good nice place with nice interior design, pool and amenities are great you will definitely enjoy your stay.

Business_and_leisure Self

10/10

Exceptional

22 Apr 2019

Verified traveler

Hotel is really clean and service is in timely manner, food is amazing and location is perfect, Spa and swimming pool closing too early if you’re a person who like to swim longer.

Leisure Self

8/10

Excellent

11 Apr 2019

Verified traveler

The furniture and the overall room decorations does match that of 5 stars hotel.

6/10

Pleasant

06 Apr 2019

Verified traveler

Most staff are kind and attentive. location in Hammamet Yasmine is ideal - rooms are very small for the type of property and there was no initiative to consider giving us a better room even though the facility was literally empty during our stay. Management of the facility seemed to be disconnected with the clientele - Would not visit again, but would not advise against this property. There is a far better offer in terms of service in the region.

Business Friends

10/10

Exceptional

11 Nov 2018

LEILA

Very good hotel

Excellent

Family

8/10

Excellent

08 Nov 2018

Verified traveler

The I really property was very good, the room assistance was very efficient.

8/10

Excellent

20 Oct 2018

Youcef

Not a 5 * but a 4* the service and staffs need to improve

4/10

Poor

25 Sep 2018

Ana

Disappointment

I don’t even know where to start... after reading so many good reviews we decided to book this hotel for our first wedding anniversary, and what a disappointment...

- under staffed, we had to wait about 20min to have the food menu by the pool, another 20 for them to take the order
- under staffed, no clean tables to eat, dirty towels everywhere... and it was a big dining room, but all the tables had he dirty places piled with dirty towels, I can’t even put into words
- the so good restaurant that they have ........ just one person serving, so he had no time to prepare the tables or pay attention to the costumers, and again long long waiting time
- napkins is something that is not seen that often, specially because they don’t have time to set up tables
- Their uniforms ..... I have no words to describe how dirty the uniforms were, it is quite unpleasant to have someone preparing or serving you food with such a dirty uniform
- the food was not the best at the hotel, to be honest
- very very overpriced!!!! You can eat sooo much better and for a quarter of the price compared with the hotel. I understand this is a 5star hotel, and I wouldn’t mind pay for it if the service was worth it
- worst experience ever

4/10

Poor

02 Aug 2018

Ahmed

We were invited to a friend’s wedding so we booked one night at the Russelior. The room was not ready on time and we waited for 2 hours to check in even though we came two hours after the check in time. We made a reservation months in advance so we assumed that the room will be ready.
The bellman escorted us and he was very professional. The front desk staff were friendly and gave us a late check out at 6pm but they didn’t provide us with information about the hotel and restaurants nor the SPA unless we call and ask.
Any guest will expect an exceptional service from a luxurious 5 stars hotel but that wasn’t the case for us.

Inside the room, the balcony door was blocked so we couldn’t sit outside we didn’t report it because we were busy with the wedding preparations and it wasn’t a big deal. The sad part of all this is that we were exposed to bed bugs during our sleep. As a result, my wife developed a bad reaction to the bedbugs bites which led to itchiness and red welts.

In summary, it was only one night but unfortunately our stay was mediocre and it didn’t feel like a 5 star hotel.

8/10

Excellent

23 Jul 2018

Marie Eve

It was a great hotel but it was not clear on the website that the hôtel was not on the beach. So initially we were very disappointed. But the pool, thé garden and service were great. It ultimately ended up being a nice weekend. But the website is not clear.

Partner

10/10

Exceptional

17 Jun 2018

Verified traveler

very nice hotel friendly staff

Great hotel overall for all services. Thanks to Expedia for finding me this hotel after a bad experience at another. You helped me relax for my last week of vacation.

8/10

Excellent

07 May 2018

Verified traveler

Very Nice hotel, food was great, room nice and clean.
only drawback was at check in, staff did not give any information and we had to wait.

10/10

Exceptional

05 May 2018

Verified traveler

Polite and helpful staff. The hotel is fantastic. Overall, it is a good experience I ll try to repeat it.

10/10

Exceptional

11 Apr 2018

Sally

Terrific Tunisia

The Russelior is excellent and the region around Hammamet is fantastic with plenty to see and experience, highly recommend

Partner

10/10

Exceptional

20 Mar 2018

Anthony

Beautiful hotel very luxurious . Service impeccable hotel rooms very comfortable and well equipped

Partner

10/10

Exceptional

25 Feb 2018

Lorin

Amazing Property at this price

Our stay was delightful. The location is close to the marina and the property certainly lives up to its' 5 star rating.

4/10

Poor

22 Jan 2018

Verified traveler

this hotel can not be a 5 stars.

very surprised by the bed quality of breakfast and the very bad facilities in the room.

2/10

Poor

04 Jan 2018

Karim

Not professional

Not a good experience with the management customer service really bad no manager in site to talk to

Partner

10/10

Exceptional

17 Dec 2017

Verified traveler

Very nice hotel

Hotel was outstanding. Room lighting was dim however!

8/10

Excellent

01 Oct 2017

Verified traveler

A nice place to live

This is a good hotel in the suburbs. It is well maintained and clean. However, they do not have tea/coffee stuff in the room and also charge for drinking water, which you expect to get in five star hotels.

10/10

Exceptional

03 Sep 2017

Tony

Nice Hotel for families and couples

I had an excellent stay at the hotel, nothing to complaint the SPA, Gym, food , pool , rooms all in all are more than what u expect, the price is very cheap compare to 5 stars hotel in other countries, only one thing for those who drinks, alcohol is not available.

Thank you

6/10

Pleasant

14 Aug 2017

Yosr

Nice hotel in Hammamet

Our stay was for Honeymoon, and there's no special service for that. All the others things were okay.

10/10

Exceptional

08 Jul 2017

Verified traveler

Nice hotel

Nice hotel in a nice area
Close to the beach and marina

2/10

Poor

13 Dec 2016

Verified traveler

Horrible experience, it described that it has nice restaurants and nightclub there was nothing i should not book in that hotel and the staff are rude also stole my ring from the table in matter of seconds

Family

10/10

Exceptional

01 Nov 2016

Talel

I travel a lot and i never expected such great experience and service in Tunisia

6/10

Pleasant

18 Aug 2016

@tunisiannomad

Service not worth the 5 stars

While the facilities in the hotel are new and rather luxurious, we get quickly disappointed by the quality of the service. It begins with slow check in. The rooms lack a complementary coffee service and some basics in a 5 star. We had two double rooms. towels were only for one person and the mini bar was imply empty in both rooms. It was not easy to find a place neither in the pool nor for breakfast. Towels for the pool were dirty and the staff did not have the capacity to respond to a medical emergency. The staff were rather kind but not necessarily with the manners and professionalism needed for a five star. They were too slow to respond to our reqyests. To their credit, they had the good will and it seems that the hotel is under amd not properly staffed.

10/10

Exceptional

04 Aug 2016

Ali Drwil

Best hotel in Tunisia

I spent the greatest 7 days of my vacation in this hotel. Overall every thing was perfect, the hotel is very clean, the staff were very cooperative and friendly especially the chef Lotfi he makes the best pasta ever. The food in general was amazing fresh and tasty. The pool and the garden are spectacular. The lights of the hotel were amazing. I can't wait to come back again.

10/10

Exceptional

25 Jul 2016

tony

Very nice hotel

I do recommend booking through expedia I realized it is cheaper .
The hotel is on of a kind in tunis.

10/10

Exceptional

22 Jul 2016

Adam

Excelent gateaway

The staff was very helpful and friendly, good food and services.

Partner

10/10

Exceptional

27 Feb 2016

Greta

best in Hammamet

Only one night but excellent experience. Check in very polite and helpful although nearly midnight when we arrived. Sent bottle of water and lovely pastries to room.
Room nice with loads of cushions and.pillows on bed.Tv about 40\" unlike most hotels
Good breakfast with made to order omelette and pancakes.

8/10

Excellent

27 Feb 2016

Michael

Was good hotel but needs some updating/repairs to pool and spa areas. Fiberglass pool rocks were showing the fiberglass as the coating had worn away. In the spa both showers in the mens area didn't work. One had no way to turn on water and the other only had scalding hot water and no shower head so you just had a hose to use.

Partner

10/10

Exceptional

03 Oct 2015

Wajih

Very good hotel

Good family holiday.i will be back

Family

10/10

Exceptional

28 Sep 2015

Verified traveler

Very nice hotel. Great service i recommend it. Relaxing with beautiful pool area and nice beach.

10/10

Exceptional

25 Aug 2015

Mo

Honeymoon Stay

The hotel kindly upgraded us to the newly weds suite, which was amazing.

Partner

10/10

Exceptional

28 Jul 2015

Wissem

Loved this place. The best hotel in hammamet!

By far the best hotel I've stayed at in Tunisia. Everyone was so accomadating from the moment you walk in to the moment you leave. Throughout our stay we were always asked if we needed anything at all. I felt like a princess. It is a little pricey but it's worth every penny I promise. This will be our hotel of choice for our next stay in hammamet for sure. We only stayed 4 days but I wish we could've stayed much longer.

Family

10/10

Exceptional

05 Jul 2015

Nabil

Good hotel

Little expensive

Family

10/10

Exceptional

30 Jun 2015

verdilee

Like a retreat

We stayed for a week at the russelior and enjoyed our stay. Very quiet as it was part of Ramadan when we visited.
This was perfect for me & my husband and We as we lead a very stressful life back at home so the peace and quite was just delightful.

8/10

Excellent

18 May 2015

Verified traveler

All the staff I met were very helpful, friendly, smiling and pleasant. I had a very nice stay in the hotel. I would love to return back again to this hotel.

10/10

Exceptional

22 Mar 2015

Verified traveler

Excellent Hotel

It is a beautiful hotel tastefully furnished and furbished. The staff were exceptional helpful and polite and did everything possible to make our stay memorable. The reason for our visit was to visit The Medjez-el Bab War Cemetery where my wife's Uncle is buried. The Hotel provided a driver and made all the arrangements for this very special visit

Family

10/10

Exceptional

22 Feb 2015

Colin

Excellent service and comfort

Check in was quick and friendly, with welcome drink (Tea), and tour of hotel amenities. Rooms were clean and comfortable, and well serviced throughout stay. Staff were excellent and friendly. Food quality was very good, and lack of alcohol availability meant a good relaxed atmosphere around all hotel areas. if your looking for a relaxed break with some on site pampering then this is the place.

Partner

10/10

Exceptional

28 Dec 2014

Rahat

Cannot fault this fantastic 5* hotel!

The Russelior Hotel & Spa exceeded all expectations.
The experience was brilliant from start to finish. We were greeted by Shokri who took brilliant care of us throughout our time at the hotel. Served with lemon juice upon arrival.. taken on a tour of the hotel & then left to settle into our rooms.
All staff were warm, friendly and very very helpful.
The spa facilities were brilliant.
Generally everyone was very accommodating, the hotel restaurants were opened for us outside of normal opening times if required. Breakfast was delicious - so much variety.
We could not find fault with anything even if we tried!

10/10

Exceptional

11 Oct 2014

liz

WOW!

What a beautiful hotel, from the minute you drive in it's pure luxury, the staff are polite descreet and attentive. The rooms are beautiful, look out for special offers and reduced rates on expedia its so worth it. I would highly rate this hotel and recommend to anyone.

10/10

Exceptional

06 Oct 2014

Chocky

Excellent stay

A true 5 star hotel which offers excellent value for money. I needed a week of relaxation as a re-charge and this fitted the bill perfectly.

10/10

Exceptional

26 Aug 2014

Verified traveler

The best hotel

we loved our stay I would recommend it to everyone

10/10

Exceptional

15 Aug 2014

sof

Perfect

..

Excellent services, nice place good weather, no complain , I recommend this hotel ;-)

...

10/10

Exceptional

29 Jul 2014

kassie2232

Great hotel, excellent service

Very nice 5 star hotel. Great room! Excellent customer service, great food and atmosphere, perfect cleanliness. We had a great time! Highly recommended!!

8/10

Excellent

08 Jun 2014

Verified traveler

Pleasant stay

Very helpful staff, grand decorations and good food. Slight limited menu for evening. However the excellent staff made up for any shortfalls by the menu.

Partner

10/10

Exceptional

19 May 2014

Verified traveler

Wonderful hotel

Warm welcome, even late at night. Lovely indoor pool and spa facilities. I'd recommend the spa highly. Not far from New Medhina where there are lots of eateries.

2/10

Poor

05 May 2013

Adam

NOT a 5 star service!

I will not go back to this hotel ever. You pay too much to get a little. very stingy management! they treat the customer as a thief who wants to take stuff from the hotel!

10/10

Exceptional

14 Apr 2013

haj

best hotel in hammamet

excellent hotel, very grand and exclusive. very clean rooms, excellent service, good spa facilities, good location in yasmine hammamet.

Partner

10/10

Exceptional

26 Feb 2013

Saboor & Khumar

Outstanding hotel!

This is perhaps the best hotel in Hammamet. The facilities are outstanding and the staff understand the true value of looking after the guests. We had a warm welcome with a refreshing lemon juice, we were offered a bigger room which was available because we were accompanied by two young children. Leila led the welcome and ensured that we were made to feel at home. The gardens were delightful, surrounding the outside swimming pool. The indoor pool was great with jacuzzi, hamman and sauna. We also made use of spa facilities which were excellent value. There is a gym with modern equipment overlooking the outdoor gardens and pool. The two restaurants served fresh and tasty meals. The morning buffet had a wide choice of fresh food and was delicious. Walid, Fakhri and team provided a warm service. All in all a great hotel to relax and unwind in and to use as a base to explore this beautiful country. Geographically Hammamet is near the middle of the country with all cultural and historical sites within easy reach.

6/10

Pleasant

21 Feb 2013

Geoff & Louise

GREAT location suited to the Muslin Communities

We were stunned to arrive at the hotel to be told that no wines, beers or spirits were available either at the sumptious bar or the restaurant with meals. This was a serious oversight by the agent Expedia and the Russelior Hotel not to advise potential bookers. We were met at the Airport by the Taxi organised by the agents, whilst the driver was helpful the ageing vehicle had a dreadful smell of cigarettes so we did not rebook the car for our return journey to the airport and asked the hotel to organise transfer with their RUSSELIOR transport. We were highly dissapointed that the same 'smelly' vehicle met us at our departure and most annoyed that without discussion we shared this small soloon car with another passenger who did not share the cost! The hotel is totally suitable for the Muslin Community and their beliefs therefore we would not recommend it to our friends or our customers. The staff were superb the worst and only complaint about the hotel was that they played the same brainwashing CD music every breakfast and evening meal time for the duration of our 7 night stay despite asking for it to be changed, one waiter advising us it was the same in the 3 years he had worked at Russelior!!

10/10

Exceptional

30 Jan 2013

Elyes

Great hotel.

I stayed only one night at the Russelior, but it was enough ti discover the kidness of the hotel, i really appreciate it. the hotel was very confortable very well maintained, the personnel were execelent,... i can't list all the good thing, but overall the hotel was just execelent. i really recommand it.

10/10

Exceptional

11 Nov 2012

Verified traveler

Super hotel and spa

All excellent. Super facilities and spa. Restaurant was not the best though.

10/10

Exceptional

27 Sep 2012

Gill

Great hotel for relaxation

I had a short break at this hotel. It was everything I was looking for. Relaxing, peaceful, staff very attentive and good service. Amazing and very large free-form infinity pool. Excellent spa facilities which I used every day. Website says there are golf buggies running to the beach but perhaps that's just in the height of summer - they weren't running when I was there, but the beach is only 5 minutes walk, if that. Some noise from a neighbouring hotel was a little intrusive in the evening but there's nothing that can be done by this hotel, and it usually stopped by 11pm. Don't hold that against a stay here! Anyone staying here needs to know it doesn't serve or allow alcohol at all, or smoking inside. Great for a detox break - I definitely hope to return.

10/10

Exceptional

25 Sep 2012

Verified traveler

Amazing hotel that can not be faulted

You genuinely can not fault this hotel whatsoever - The staff are amazing, the room incredible, and the facilities incomparable.
I regularly stay in great hotels around the world and this is honestly one of the best and unbelievable when it comes to value... The swimming pool area is alone out of this world, with sunlougers I have never seen before that are beyond comfortable and never not available. The two restaurants provide great food 100% of the time and the staff were amazing with our 2 yr old daughter, always saying hello and welcoming her throughout the hotel.
Highly recommended

10/10

Exceptional

08 Sep 2010

thecitizenoftheworld

can't wait to go back

Beautiful hotel, everything is wonderful, can't wait to be back!

Partner

6/10

Pleasant

25 Aug 2010

Hakan

Yes and No

Good place for families with kids. Really nice pool.
Hotel is new and service needs to be improved.
Location is good - walking distance to the beach and to the marina

No alcohol !
This is an \"organic hotel\" so do not expect to enjoy your french fries with a cold beer and even tomato ketchup !

2/10

Poor

17 Jul 2026

Umair

Ikke vedligeholdt som man vil forvente af hvad der fremgår som et 5 stjernet hotel.

Pool var ganske fin og det bedste ved hotellet.

Værelserne er rummelige men ikke 4-5 stjerner værdigt. Absolut ikke.

Køkken/restaurant under alle forventninger. Morgenmadsbuffet er begrænset og kvaliteten er lav. Alt for få langsom betjening og servicering.

Virkelig langt fra 5 stjerner og absolut ikke prisen værd.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Helmi

Grosse déception – Pratiques malhonnêtes et prestations loin d'un 5 étoiles
Méfiez-vous impérativement lors du check-in et vérifiez immédiatement si la chambre attribuée correspond bien à la promesse de la réception. Nous en avons fait les frais.

Arnaque sur la chambre \"Triple\" : Nous avons payé un supplément pour notre fils de 4 ans afin d'avoir une vraie chambre triple. En réalité, ils ont simplement entassé un lit simple dans une chambre double standard.
Suite à l'ajout de ce lit, le balcon et les rideaux étaient condamnés (impossible d'y accéder). Pire encore, on ne pouvait sortir du lit parental que d'un seul côté.
Mauvaise foi de la direction : Face à ma réclamation, la réception a nié en bloc en affirmant de manière absurde que \"ce sont les standards de l'hôtel pour une chambre triple\".

Infrastructures : L'hôtel est vieillissant et aurait grand besoin d'une rénovation majeure.

Restauration : Le petit-déjeuner est d'une grande médiocrité, très loin des standards attendus.

Service : Le personnel fait ce qu'il peut avec les moyens du bord, mais cela ne suffit pas.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Ilari

Siisti huone ja hotelli.

Partner

8/10

Excellent

07 Nov 2025

Mostafa

la chambre est impeccable même si on nous a donné un étage sans ascenseur. sinon le personnel est courtois mais sans plus

Self

10/10

Exceptional

02 Oct 2025

Selina

2 Pools, sehr schön angelegt mit Wasserfall. Draussen konnte man frühstücken am pool. Sehr gutes essen

4/10

Poor

15 Aug 2025

Yosser

Je suis très déçu

Je n’ai pas eu un cap de bain ni des claquettes
Le restaurant pour le petit déjeuner j’étais très déçu peu de choix la viennoiserie était pas bonne très sec…
La plage était loin, il fallait prendre une navette le truc que je n’ai pas aimé car j’attendais trop longtemps la navette
La piscine était pas grande, c’était Petit pas assez transat car l’hôtel était rempli
Pas d’ambiance dans l’hôtel, c’était vraiment naze, je n’ai pas aimé du tout
En plus j’ai payé cher, pour que au final je passe quatre jours horrible…

Friends_and_family Friends

10/10

Exceptional

20 Jul 2025

Nabil

Séjour fabuleux,imen et Marwa à la réception très pro,piscine grande et propre.
Réactif à toutes mes demandes
On reviendra c’est sur!!!

Leisure Family

4/10

Poor

05 May 2025

Samir

Une odeur désagréable des égouts dans les chambres nous empêche de profiter dea nourriture n'est pas fraîche, peu de qualité de produits et non diversifiée...
Pas d'animation, trop calme.
L'hôtel est beau et bien équipé

10/10

Exceptional

30 Nov 2024

farid

Magnifique

Super séjour comme d’habitude dans cet magnifique hôtel. Je tiens à remercier Samir Imen et Hiba pour leurs professionnalisme et leurs dévouement. Merci à Mounir pour la sécurité.

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

farid

Encore un séjour fantastique dans un véritable 5 étoiles. Personnel au top, merci à Rania et Aymen pour leurs gentillesse et leurs efficacité.
Sans oublié Imen qui répond toujours présent.
Cet hôtel n’a rien à envié au 5 étoiles français.

Self

10/10

Exceptional

21 Oct 2024

farid

Meilleur Hôtel de Hammamet niveau qualité/prix

Hôtel très propre et vraiment magnifique j‘ai l’habitude de venir depuis très longtemps et la qualité n’a pas changé.
Une pensée particulière à Hiba et Imen pour leurs service impeccable et leurs gentillesses.

Friends_and_family Family

10/10

Exceptional

17 Oct 2024

paolo

Buon hotel 5 stelle curato e pulito, buonissima colazione molto varia.

Leisure Family

2/10

Poor

11 Sep 2024

Verified traveler

Pas d’eau dans la chambre a 30 degrés pas de serviette a la piscine room service sans téléphone qui ne marche pas, pas de gel douche au restaurant 3 salières pour 400 couvert pas de sel pas de poivre 4 et 5 eme étoile bien acheté 😭 et j’en passe..pension complete eau pas compris ni aucune soda d’ailleurs fuite dans la salle de bain pas de dinars pour faire du change bon en gros une catastrophe etc etc

Partner

10/10

Exceptional

25 Aug 2024

Faisal

Very nice

10/10

Exceptional

23 Aug 2024

Mohamed

Todo bien falta animación música en la pecinay disponer de agua para vever por lo menos

Friends_and_family Family

10/10

Exceptional

31 Jul 2024

Marta

Maravilloso trato del personal, muy serviciales y atentos. Nos dieron una suite de mayor nivel, al no coincidir las fotos de la suite que habíamos reservado que estaba puestas con la habitación que nos habían dado. Quería felicitar por lo gran profesional, atenta y servicial. Y sobretodo el detalle de darnos una suite de mayor nivel a la señorita Imen.

4/10

Poor

26 Jul 2024

Feyrouze

Loin d'être un 5 étoiles

Loin d'un 5 étoile.

J'ai séjourné à l'hôtel The Russelior et mon expérience a été très décevante.
Tout d'abord, le service était très médiocre. J'avais réservé et payé pour une chambre avec vue sur la piscine, mais on m'a donné une chambre différente sans explications ni excuses.

De plus, les assiettes de la cuisine n'étaient pas propres, il y avait des résidus de nourriture, ce qui est inacceptable pour un hôtel de cette catégorie. L'accès à l'eau était également limité, ce qui est très inconfortable pour les clients.

Enfin, le petit déjeuner ferme à 10h, et si vous arrivez à 9h30, il ne reste presque plus rien à manger. C'est vraiment frustrant et montre un manque d'organisation de la part de l'hôtel.

Je ne recommanderais pas cet hôtel et je ne reviendrai certainement pas.

Friends_and_family Family

8/10

Excellent

25 Jul 2024

Mehdi

Séjour 3 nuits

Arrivé à 4 h du matin la compréhension pour le parking était un peu compliqué. Pas vraiment d explications Sur le fonctionnement de l hôtel des service et des horaire de repas . Chambre propre tout les équipement fonctionnel. Il faut savoir que la Clim ne fonctionne pas quand la porte fenêtre du balcon est ouvert . La piscine est super le dérivé de repas est un self le petit déjeuner au top et le dîner sympa prendre en compte que les boissons sont en extra. La nuit une ballade autour de la piscine est vraiment magnifique. L hôtel est assez calme . Séjour de 3 nuit vraiment sympa les commerces sont à 3 min en voiture et 17 à pied . Les employés répondent au demande autant qu ils peuvent. La femme de ménage travail bien et aucun souci de vol . Franchement très bon séjour je recommande et reviendrai.

Partner