Name: DoubleTree by Hilton Napa Valley American Canyon
Address: 3600 Broadway Street, American Canyon, 94503, US

6/10

Pleasant

02 Aug 2026

Prakash

Seems like and very old property that is not maintained. Carpets, floor boards uneven and creaked. Overall not a nice property.

10/10

Exceptional

01 Aug 2026

Sofia

Had a amazing experience

2/10

Poor

01 Aug 2026

Rochelle

Staff were very nice specially the housekeepers. Only the front desk that was terrible and not happy to serve guest.

6/10

Pleasant

01 Aug 2026

Veronica

Beds were hard & issue with flushing the toilet in lobby & room. Not enough towels in the room

8/10

Excellent

01 Aug 2026

Letty

excellent customer service

10/10

Exceptional

31 Jul 2026

HANGTAK

Great hotel. However, the swimming pool is too small.

10/10

Exceptional

30 Jul 2026

Jose

Clean room, staff very friendly!

10/10

Exceptional

27 Jul 2026

Pa Lai Vue

K

8/10

Excellent

23 Jul 2026

Jorge

The breakfast is very expensive. Anything to eat is really expensive. You can't walk anywhere because their are no sidewalk. You can drive anywhere you want and there's a lot around!

10/10

Exceptional

21 Jul 2026

Gilbert

Staff was friendly and accommodating. Nice place.

Family_with_children

6/10

Pleasant

20 Jul 2026

Catherine

Housekeeping left all dirty glasses for 2 days. Last day no towels. Lamps outdated, curtains stained

10/10

Exceptional

20 Jul 2026

BENSON

Nice

8/10

Excellent

19 Jul 2026

Daniel

Fair

Self

10/10

Exceptional

18 Jul 2026

anurag

Clean and perfect

Partner

2/10

Poor

18 Jul 2026

Justin

Total dump. Gross. Dirty. Avoid.

6/10

Pleasant

14 Jul 2026

Jocelyn

Stayed in room 129…very old, bathroom knob wasn’t working (would’ve close/lock). Shower floor had black scuffs, shower tiles looks filthy. Maintenance were working on the rooms next to us (on each side) at around 0800…had to tell them that people are sleeping. Glad we only had to stay one night -

Family_with_children

10/10

Exceptional

11 Jul 2026

Dennis

Enjoy staying here. The place is clean and the staff are nocd

6/10

Pleasant

08 Jul 2026

Glory

Overall, we had a pleasant stay. The room was clean, comfortable, and well maintained, which made for a relaxing visit. The air conditioning unit was older, but it worked very well and kept the room comfortable throughout our stay.
The hallways, however, could use more attention, as they felt a bit dirty and outdated. At first glance, the hotel looked older, but once we got to our room, the experience was much better.
One thing to keep in mind is the location. Most of the attractions, wineries, and restaurants we wanted to visit were about 20 to 45 minutes away, so be prepared to do some driving if you plan to explore the area.
Overall, the clean rooms and comfortable stay made it a good experience, despite the dated common areas and the distance from many attractions.

Partner

8/10

Excellent

02 Jul 2026

Dennis

The hotel staff member Ruby, was great! Really good customer service.

Self

4/10

Poor

01 Jul 2026

Stacey

The amount we paid for this hotel was definitely not reflected in the hotel. The rooms are very out dated, the room was stuffy and smelt muggy, the beds were very uncomfortable and we asked housekeeping for extra towels and they told us to call the front desk. It was very odd.

Family_with_children

6/10

Pleasant

29 Jun 2026

Alejandro

No frills hotel , a little dated , but overall safe & price is affordable.

Partner

6/10

Pleasant

25 Jun 2026

Pamela

This is a nice place for an overnight stay and the price is right. Its close to everything to visit in the area. Better than a Motel 6 and the cookies are to die for. Don’t forget to ask for some.

Partner

10/10

Exceptional

22 Jun 2026

Beverley

Excellent everything, no complaints.

Self

8/10

Excellent

22 Jun 2026

Altheda

I really enjoyed my stay. Raja and Darwin at the front desk very super helpful and professional. Restaurant staff was very nice and attentive as well and the food was actually pretty good. I wouldn’t mind staying there again just hope that the property will be renovated as it’s very outdated. My room was HUGE and I did enjoy how peaceful and quiet it was as I was able to complete school work and sleep without issues.

Self

2/10

Poor

22 Jun 2026

Stephen

Room was horrible. Furniture not matching, dirty, handicapped room and I am not. Just short of a crime scene room

Self

6/10

Pleasant

20 Jun 2026

Tami

Floors looked like they hadn’t been vacuumed very well - garbage and wrappers still in carpet

Partner

4/10

Poor

15 Jun 2026

Neal

A little paint would go along way. The room had a very scuffed up bathroom and very dirty bathroom door...worse than I've seen in some 3rd world countries. Did not think this was a Hilton level hotel. Overwhelming smell of cheap cleaning products, wine stained carpet, a desk chair that was shedding the pleather fabric like a German Sheppard in summer, dirty curtains and a filthy bathroom door that led to a bathroom that needs paint desperately. Staff were kind and room was big but I'd rather camp than go back and I'm not a camper

Partner

2/10

Poor

14 Jun 2026

Julia

We weren’t able to make trip and 6 months out tried to cancel with NO help from Expedia or hotel chain. We were charged for the reservation! We stopped using Expedia because of this!

10/10

Exceptional

10 Jun 2026

Jesse

Great staff and room was very clean

10/10

Exceptional

06 Jun 2026

Rahul

Comfortable stay and great restaurant onsite

8/10

Excellent

28 May 2026

Carolyn

Staff kind and helpful.

Family_with_children

10/10

Exceptional

26 May 2026

Kai

Thx

6/10

Pleasant

17 May 2026

Denise

Bed was very comfortable. The hotel needs an upgrade. The carpets were quite nasty. You have to pay $2.00 if you drink the bottle water! Food and service in the restaurant was very good.

Partner

10/10

Exceptional

12 May 2026

Jacqueline

Nice property

Friends

10/10

Exceptional

12 May 2026

Dylan

Clean

10/10

Exceptional

12 May 2026

Vanessa C

The hotel was in a great location on the main road to get to Napa valley

Partner

6/10

Pleasant

11 May 2026

wendy Sue

We had a good experience but bath towels were not restocked both days our room was cleaned.

Family

8/10

Excellent

08 May 2026

Gabriel

Had a good stay. Property was being renovated but there was no inconvenience to us. Lovely little pool and nice relaxed ambience. Met our needs fully

Family

4/10

Poor

07 May 2026

Ruchita

Very basic room. They don’t put liners in trash cans. Door knob handle and paint needed repairs.

6/10

Pleasant

05 May 2026

Robert

The pictures of the room was misleading i was thinking it had separate living room was disappointing.

Partner

4/10

Poor

04 May 2026

Dennis M

Extremely date property, seriously needs an upgrade, staff was nice enough

8/10

Excellent

27 Apr 2026

Randy

The breakfast was MUCH better than the usual included breakfasts at this price range. The bathroom and bed were clean. but the room definitely needed some refreshing. Missing texture in the bathroom, living room etc. Stains and paint on the curtains, But the mattress was comfortable and the room was clean. Mixed feelings. I would probably stay here again for a basic one night stay, but probably not for a romantic getaway.

Partner

6/10

Pleasant

27 Apr 2026

Rebecca

Bedding was clean but the room was pretty dingey. The chair had so many stains I didn’t even want to touch it. Staff was great though so hopefully this gets addressed with the ongoing updating.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Madonna

They took forever to clean & picked up our room. But some staff are very courteous & friendly.

Friends

4/10

Poor

23 Apr 2026

Hermes

did not eat there not good sections

Partner

8/10

Excellent

19 Apr 2026

Charles

There was no bar. Restaurant only open at odd hours

10/10

Exceptional

18 Apr 2026

Shardonnay

Property was clean and the room and bedroom were comfy. I booked the lagoon view room and it was nice to look out too during my rainy stay in the Napa area. Planning to come back to the area soon. Will stay here again.

Partner

8/10

Excellent

12 Apr 2026

Laura

Clean and staff not very friendly

Family_with_children

10/10

Exceptional

12 Apr 2026

jay

Didn't eat there

Friends_and_family Family

2/10

Poor

09 Apr 2026

Azalea

MY RM WAS ABSOLUTELY DIRTY. COBB WEBS HANGING FROM THE CEILING FELL ON ME WHEN IN BED. THE FIRE ALARM ON THE CEILING WAS TAPED WITH A BLUE TAPE AND IT HAD COME LOOSE AND PART OF THE DEVICE WAS DANGLING; BUT THE 2 MOST DISTURBING THINGS ARE THAT I FOUND DRY BLOOD ON THE COMFORTER ON THE BED I WAS SLEEPING IN AND THE COMFORTER HAD BEEN FLIPPED TO HIDE THE BLOOD. I NOW ALSO KNOW THAT THIS PLACE HAS A HISTORY OF \"BED BUGS!!!\" WAS THE BLOOD ON MY COMFORTER FROM BED BUGS THAT HAD FED ON SOME OTHER GUEST????

I COMPLAINED, AND WAS MOVED BY THE \"SECURITY GUARD\" TO A 2ND RM THAT HAD \"NO\" HEATER, AND IT WAS A COLD NIGHT. AM I A SUSPCIOUS PERSON THAT NEEDS A SECURITY ESCORT....WHERE WAS THE MANAGER??!! THE MANAGER MADE ABSOLUTELY NO EFFORT TO REACHOUT TO ME THAT NIGHT NOR THE NEXT MORNING B4 I CANCELED AND LEFT. NO EFFORT TO EXPRESS HIS APOLOGIES OR TO EVEN GIVE ANY EXPLANATION... HE HID LIKE A COWARD.

I USED EXPEDIA BECAUSE IT IS/WAS A TRUSTED NAME IN THE BUSINESS; BUT BE AWARE!!! DO YOUR RESEARCH ABOUT THESE HOTELS... CALL THEM DIRECTLY IF POSSIBLE.... GET THE NAME OF THE MANGER AND THEIR HRS OF AVAILABILITY.
I CANCELED MY RESERVATION AND LEFT.... AND ABSOLUTELY NEVER TO RETURN.... GUEST BE WARE. A LESSON LEARNED AND 1 PERSONS EXPERIENCE.

6/10

Pleasant

01 Apr 2026

Ma Victoria

Needs improvement

Friends

10/10

Exceptional

30 Mar 2026

Nkosi

Yes

Partner

10/10

Exceptional

27 Mar 2026

Kevin

Clean room. Quiet.

Self

6/10

Pleasant

25 Mar 2026

Brian

Not what i expected and not reflective of the property photos. Tired property that reminded me of cheap places we used to stay in college. Noisy and weathered. Stuff not working. Toilet barely flushed. Lamps not working. Carpet stains. Tattered window sheers. Also based on activity, made me wonder if this was a common place for people who were staying long term. Seemed like a lot of work vehicles parked overnight but gone during day. Im praying that I’m not bringing home any pests after my stay.

6/10

Pleasant

23 Mar 2026

Avigai

Deberían renovar cuartos !!

Friends

6/10

Pleasant

22 Mar 2026

Tonya

The staff was excellent- friendly, professional, and thorough. The room was a disappointment. Holes in the wall, water damage, dirty lid to the ice bucket, flakes of something on the comforter, shower head seemed to
Be near falling off the wall.
Not a place I’ll stay again.

Self

6/10

Pleasant

21 Mar 2026

Maria

.

Friends

6/10

Pleasant

19 Mar 2026

Diana

I would say my experience here was good enough. Initially after checking in and going to our room, we settled in and the television wasn’t working. We asked for another room with a working tv and were moved. The new room had a funny smell in the air conditioning was not working. The fan was working and we just used that and opened a window. Room had mini fridge but no microwave. Bathroom didn’t seem very clean, cabinets had stains like nobody wipes them down. Toilet paper holder was stained and dirty. The beds were so hard my back was hurting the next morning. Will probably look for a different location to stay at when I’m back in the area.

2/10

Poor

09 Mar 2026

Justin

I am very disappointed with my recent stay. We arrived to find our room was not ready at the promised time, which was already an inconvenience. Once we were finally able to check in, the condition of the room was unacceptable: the air conditioning was non-functional, the sliding door lock was misaligned and did not secure properly, and the bathroom was poorly cleaned with visible mold.

To add to the frustration, the level of service was lacking; when we checked in, the front desk was actively handing out cookies to other guests but neglected to offer us the same, which felt dismissive after the delay we had already experienced. I expected a much higher standard of service and maintenance from a DoubleTree.

Family_with_children

8/10

Excellent

06 Mar 2026

Annabelle

Our first room the TV wasn't working, so we switched rooms. Although there was an issue with the air conditioning that they were able to fix. I have to commend the front desk staff and the maintenance guy, they were all very nice and willing to help.

Friends

8/10

Excellent

03 Mar 2026

Lili

Clean rooms. Friendly and helpful staff.
Did not like dark lighting in rooms.

10/10

Exceptional

02 Mar 2026

Li

Excellent

Self

4/10

Poor

01 Mar 2026

manjunathaharsha

Rooms had smell.
Number of towels were less than occupancy told at booking

10/10

Exceptional

01 Mar 2026

Agnes

clean comfy room and customer service was excellent. I came for the warm chocolate chip cookies yummy

Partner

10/10

Exceptional

25 Feb 2026

Sherry

Loved everything about my stay! If I could have snuck one of their pillows out, I would have!

Self

10/10

Exceptional

24 Feb 2026

Zach

Good!

6/10

Pleasant

24 Feb 2026

Mark

Drawers broken

10/10

Exceptional

23 Feb 2026

Sheila

We loved our room! I was pleasantly surprised by the 2nd bedroom. I didn’t realize that when I booked the room. We also loved the breakfast.

10/10

Exceptional

16 Feb 2026

Anthony

My stay at the hotel was great. The room was clean, the staff was cordial and professional and the hotel is conveniently located near Walmart and various restaurants.

Partner

2/10

Poor

01 Feb 2026

Hiapo

They set me up with a wheel chair accessible room to begin with (I am not disabled but accepted the room). The room smelled very strongly like a boys locker room, was completely filthy, I counted 6-7 different long brown hairs around the room. Most of them in the bathroom and shower, one of them in the fridge lol. I went back to get my room changed and they told me there were no other rooms available for me. The whole parking lot wasn’t even 1/3 full. I checked on their app and brought up to the front desk that I could easily book the same room I was looking for on their app. The app said there were plenty of rooms available. Only after that they offered me a new room after I waited 10 more minutes. Even my new room wasn’t in great shape or incredibly clean. This place is shady and filthy. I had no idea double tree had fallen off this much as a company or maybe it is just this one location, not sure. But I will never be booking a double tree room again. Believe me when I tell you not to book here even with their good prices

10/10

Exceptional

01 Feb 2026

Luis

Prefect location amazing hotel great staff

Friends_and_family Family

8/10

Excellent

31 Jan 2026

Gisele

Clean room! Eileen was very kind and helpful! She exchanged my room when I requested that the app said my room had a tub. The one caveat: the restaurant left much to be desired. Food wasn’t good and the portions were very skimpy for the price. We’d stay again but never eat at that restaurant again!

Partner

2/10

Poor

25 Jan 2026

Margarita

Ole, dirty

8/10

Excellent

25 Jan 2026

Jackie

Clean

Friends_and_family Family

6/10

Pleasant

20 Jan 2026

Vanessa

The room was not too cleaned, we saw spiderwenss

8/10

Excellent

20 Jan 2026

Patti

The room was very clean, staff was amazing! I love that they still provide service each day. The pool and hot tub are down. I know that needs to happen periodically, but wish it would have been on the website. Would have still stayed here, but would not have built the hot tub excitement into my trip.Still a solid 4 1/2 stars!

6/10

Pleasant

18 Jan 2026

leonel

Heather not working.

Leisure Family

6/10

Pleasant

13 Jan 2026

Claire

Room was not clean (there was hair in shower, the bed sheets and comforter were stained and torn)

10/10

Exceptional

07 Jan 2026

Jerome

Wounderful

8/10

Excellent

06 Jan 2026

Vardhaman

The rooms were great! It’s an older hotel, so not perfectly spotless, but it has everything you need for a short trip. The staff was very nice and supportive.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Jason

None

Business

6/10

Pleasant

05 Jan 2026

Randy

Check in was outstanding. Yet, aside from the very courteous woman who checked me in, not all staff members were friendly and courteous. Could have been much better! Secondly, the heater wouldn't work for more than two hours (it was under 50 degrees outside) and my room was very cold - while waiting and hoping to turn on. I finally contacted the front desk, thinking I should get another one. Instead, a maintenance guy showed up and reset the thermostat. Parking area isn't well lit either.

Business_and_leisure Self

8/10

Excellent

05 Jan 2026

María L

The toilet was to short. We didn’t get breakfast. We were comfortable. Thank you

Partner

8/10

Excellent

01 Jan 2026

Shianda

Second time staying here. And i will come back again. Its quiet and close to amenities. Staff was nice too

Partner

10/10

Exceptional

01 Jan 2026

Valerie

The room was clean and updated. Staff was friendly.

Leisure Self

4/10

Poor

01 Jan 2026

Patricia

I stay here on occasion when visiting Napa. Staff is always great. My room was clean vut rhe toilet took three flushes and the heater was extremely LOUD. Woke me up out of my sleep it was that loud when it xame on.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

Manuel

My stay with my family was just perfect! The check-in to checkout was smooth. The room alone was very well kept up and clean. The hotel was in a nice location to get around. We ate breakfast at Table 29 Bistro and it was delicious. I highly recommend this hotel and will be coming back here again soon.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Susanna

the staff was fabulous

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Fernando

Room was nice and clean but, it dose need to be upgraded

Business Family

10/10

Exceptional

28 Dec 2025

Armando

Nice place to stay.

10/10

Exceptional

28 Dec 2025

Clayton

It was nice

Partner

2/10

Poor

28 Dec 2025

Mary

Our key did not work, and there were multiple buildings, so getting from your car, or the front desk or the pool, we got locked out and had to rely on staff or other guests to let us back in.
No breakfast, or even coffee or tea.
The coffee maker in the room had a bunch of junk crammed into it, so the manager “got us” coffee “on the house” from the restaurant. Said they would replace the coffee maker and never did.
I paid $7 for a cup of coffee the (plain black coffee) from the restaurant the next morning.
Partying was happening in the room above us, had to call multiple times until almost midnight until it was addressed.

Business Family

8/10

Excellent

26 Dec 2025

James

Yes all was good

Business Self

10/10

Exceptional

25 Dec 2025

Jae Kyung

Good

10/10

Exceptional

25 Dec 2025

Kevin

Beautiful property. The staff was what made our trip. Everyone was so welcoming and helpful. Will stay there again.

Leisure Family

8/10

Excellent

15 Dec 2025

james

Nice room the bar was very nice didn’t get to try the restaurant But there was one there Very close to our golf course

Leisure Friends

6/10

Pleasant

14 Dec 2025

stephanie

Staff were absolutely wonderful!! Hotel appearance is a bit run down . Our room was very run down, a few holes in the walls, floor by the bathroom felt like it was not real stable. Screen on window torn. The room was clean. Again , staff were friendly, helpful and professional.

Leisure Partner

6/10

Pleasant

14 Dec 2025

Jillian

Okay

Business_and_leisure Self

6/10

Pleasant

12 Dec 2025

Cathy

Room was in poor condition, heating was extremely noisy and ineffective.