Name: Staybridge Suites Fairfield Napa Valley Area
Address: 4775 Business Center Drive, Fairfield, 94534, US

10/10

Exceptional

31 Jul 2026

Dwayne

Everything was perfect except breakfast was supposed to last until 10:30 but they put away most food around 10:15. I was looking forward to making waffles and unfortunately it was already removed. Other than that, great stay!

6/10

Pleasant

30 Jul 2026

Lady

Breakfast was good esp the fresh fruits. Clean room, but there were things that needed to be fixed like kitchen drawer pull and cabinet pulls. AC was good. Laundry rm out of service so that was inconvenient. Swimming pool was a bit dirty and no towels available. Hot tub was out of service.

10/10

Exceptional

26 Jul 2026

edelmira

Was a perfect stay

4/10

Poor

20 Jul 2026

Megan

The AC did not work and there were no other rooms available. After a late check-in we were worried about not being able to get a room elsewhere. The electrical sockets in the room also did not work, they said they comped the room but it was miserable. We did the 2 bedroom suite. Pool was also down for maintenance during on of the hottest months/weekends in the bay so we could not cool down in there. And the windows did nothing to help the fact that it was well above 85° in the room. With two young kids after an entire day at Six Flags, it was miserable. They offered the refund but have yet to receive it. Said we have to go through Expedia but no number to call. Unfortunately we wont be back.

Family_with_children

2/10

Poor

12 Jul 2026

Diana

La piscina y spa estaban cerrados. Razón por la cual reservé porque vi que estaba bajo techo pero desaforntunadamente no nos pudimos quedar por esa razón. La habitación no estaba tan limpia como desearía.

Family

2/10

Poor

06 Jul 2026

kelli

During my stay at this property, I tried SEVERAL times to contact staff for help. After talking with other guests, I determined that we all likely got food poisoning from the breakfast buffet on Saturday Morning. The staff that was present did acknowledge this and even confirmed that the reason why breakfast wasn’t served the following day was because of the food poisoning but there wasn’t a “supervisor” present for us to speak to. I wound up spending the entirety of my visit in the bathroom on the floor. I had to cancel my plans that I had (the reason we were traveling and staying in a hotel. The refrigerator in our room didn’t work, so there was no cold water, and there were bugs in the dishwasher. There was what looked like cat food on the floor in the closet/bathroom and some type of animal hair all throughout. Luckily the sheets were clean but otherwise this was probably the dirtiest hotel room that I’ve ever stayed in. We couldn’t get ahold of staff for towels, ice (that machine was also broken), water, or anything. It was two days of absolute hell.

6/10

Pleasant

02 Jul 2026

Brianne

I would say this hotel was okay…not great. The key cards in reader on the outside door was broken, so the hotel was easily accessible to anyone (not just hotel guests). There are no charging ports, which is rare for a brand name chain hotel these days. We also called the front desk twice with no answer. The rooms are spacious and clean. I would just say the hotel needs to make sure items are fixed (door entry pad) and needs some updating.

Friends_and_family Family

2/10

Poor

02 Jul 2026

Aubrie

Horrible policies and management

Self

10/10

Exceptional

27 Jun 2026

Rosalynn

Wonderful staff Andrew was very curious and polite . He’s made this bday get away memorable. I would recommend this wonderful place to enjoy for a weekend. Jacuzzi was such a treat.

Partner

2/10

Poor

24 Jun 2026

Carroll

Unfortunately, our experience was disappointing. The front desk staff was neither helpful nor friendly. When we asked why our room key had stopped working twice, we were immediately blamed rather than assisted. Nearly every question we asked was met with a simple “no” without any effort to help or provide alternatives.

The room was not cleaned properly. We found hair in the bathroom and a makeup sponge under the bed, which raised concerns about the overall cleanliness of the room.

Additionally, the pool and hot tub were out of service during our stay, and several of the exterior doors would not open with the room key, making access inconvenient.

Overall, the lack of customer service, cleanliness issues, and non-functioning amenities made for a very disappointing stay

But I do want to mention that the breakfast stuff was excellent and friendly, the food options were good. Facility stuff was more friendly than the front desk stuff especially on the day we have checked in.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

SEOK WON

좋았어요. Good.

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

Terri

Tv only works from TV
Remote partially broken
Ask for a king bed got a queen bed

Ask for early check in was told at 245 to come bank in 45 min
Landscaping needs work

Pool not available under repair
Would have liked to know that prior to booking ….

Partner

10/10

Exceptional

09 Jun 2026

Joseph

Staff was great

10/10

Exceptional

08 Jun 2026

Brittany

The property was great, clean and the breakfast was good. We just wish the pool had been open.

Family_with_children

10/10

Exceptional

03 Jun 2026

Brian

Hotel stay was amazing! My family loved the pool area and breakfast was always good too. The staff was always friendly and very helpful. One thing that kept happening though, was that my key kept unsyncing to my door so I had to keep asking to replace it. Other than that my stay was great!

Friends_and_family Family

2/10

Poor

29 May 2026

Cassie

I rarely leave negative reviews, but this stay was so unacceptable that I feel obligated to warn other families.

We booked this hotel specifically for the pool because we were traveling with three young children. Upon arrival, we discovered the pool was closed. What makes this even more frustrating is that this is the second time in two months that we've encountered this issue. At no point before arrival were we notified, and the website continued advertising amenities that were unavailable. Had we known, we would have booked elsewhere.

Unfortunately, the problems only escalated from there.

We were moved THREE separate times during our stay due to issues with the rooms. The air conditioning either didn't work or was completely inadequate, leaving us trapped in stifling rooms with three exhausted children. We spent the evening sweating and uncomfortable instead of enjoying our vacation.

One room had a fire alarm that would not stop beeping. Another issue left us locked out of our room for approximately 30 minutes while trying to get assistance. With young children, luggage, and exhausted travelers, this was beyond inconvenient.

To make matters worse, the ice machine was out of service as well. Basic amenities that guests reasonably expect simply were not available.

The most shocking part was that the hotel phones appeared to be disconnected throughout our stay. Reaching staff for assistance was difficult when problems arose.

Friends

10/10

Exceptional

28 May 2026

cesar

Great hotel, clean, excellent breakfast included. Recommend staying if you have a chance.

Partner

6/10

Pleasant

26 May 2026

Ash

The hotel exterior was amazing and beautiful, however for the price of the room and as luxurious as the website makes it,the room was dusty with peeling paint and holes in parts of the room. The bathroom was not as clean as it can be. The bed was super comfortable. The front staff was ok I would expect better customer service in terms of tone and verbal communication etiquette. The breakfast was not a “ top rated breakfast” the website makes it seem the bagel and bread rack had mold it in and my bagel was moldy, for breakfast it was just packaged sausage and egg rounds, no coffee cups or people to talk to about the situation neither and it seemed like multiple trays were empty where food would be. If for just a place to sleep in comfort it’s great but with all the sneezing from the layers of dust in the room made it difficult for the family. For the price we have definitely been to better for less. In terms of safety and eye test it is pretty but in reality no one is relaxing at the hotel in that area where nothing is near by. The pool was out of service as well which was a bummer. Tried to cancel but it was too late but for what it was it was alright.

Friends_and_family Family

4/10

Poor

26 May 2026

Thomas

I was quoted on price in January by Expedia and then charge another (extra $160) once I completed the stay. I was asked through a text by Staybridge how I the stay was and I rated it a 3. The manager reached out and I just gave her some candid feedback such as- Housekeeping came in and took used towels but didn't leave any clean ones, the exhaust fan in the bathroom was VERY loud and may have an issue, and the keys didn't work well... got them replaced but didn't help much (it may be the lock system on the back entrance and not the key).

Partner

8/10

Excellent

25 May 2026

Daniella

We stayed here for Bottlerock weekend. The location was great. Room was comfortable. Weird thing though. There were 3 tvs, 3 remotes and none of the remotes had battery covers. So batteries would fall out. One day the housekeeper came in and then left our door open all day. We were glad to see nothing was missing. I let the front desk know the next day. They didnt say or do much about it. Overall, good value, comfortable room and the free breakfast was good.

Friends_and_family Friends

2/10

Poor

21 May 2026

Qin

The indoor swimming pool promoted by the homepage cannot be used when it is closed for maintenance. The interior of the lamps in the room is exposed and there is an obvious and continuous electric current sound, which poses safety hazards. I tried my best to give my child a good experience, but the children were very disappointed.
In general, the price does not match the facilities, the main page does not inform the facilities that cannot be used, there is false propaganda, and there are safety hazards in the room.

Family_with_children

10/10

Exceptional

17 May 2026

Augustus

Friendly staff, lots of parking, roomy suites, great value.

Family

10/10

Exceptional

12 May 2026

Emily

Staff was incredible, Always willing to help and made extended reservations easy. Thank you!

Partner

6/10

Pleasant

11 May 2026

Nohireth

The only reason we go often to this place is the indoor jacuzzi and pool. The jacuzzi has’t been working the last 2 stays and this time was completely out of service. The pool even tho it’s supposed to be heated it’s freezing and dirty. The shower in our suite was leaking and it’s so loud kept me and my husband up all night. Our refrigerator was leaking dirty water inside and all our food got wet and we all got sick the next two days. We believe was from this. This is a sanitation hazard. I communicate all that to the staff and they really nicely told me they will tell the manager. Management never even contacted me. I wanted a refund to find another place that fulfill my family’s needs. Or a compensation for next visit whe everything has been fixed to not have this image and bad opinion from this place but no response. Breakfast was good and staff working at the kitchen was nice and super friendly. I think was the only good part. Not enough towels in the room, shampoo and conditioner empty. Not extra pillow or bending in the closets. I called room service and the phone wasn’t working. I had to ask front desk and they took 2 hours to get us extra bedding. So bad experience.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Olivia

Everything was perfect and staff was great

Partner

4/10

Poor

09 May 2026

Diane

the breakfast was bad, poor fruit selection, no yogurt, hot food looked blah. Oatmeal was bland.
waffles only good thing but they take so long, had to wait to use

Family

10/10

Exceptional

27 Apr 2026

Samantha

Our stay was amazing! The staff was friendly and very accommodating. We will stay here again.

Partner

10/10

Exceptional

25 Apr 2026

Rosanne

The room was clean, we had a two bedroom and it was spacious. Appreciated having a kitchenette. The happy hour had great food and drink and the breakfast gave lots of choices. A great stay for our family!

2/10

Poor

24 Apr 2026

Valentin

I booked 3 units for our family. We stayed for 3 nights and on the second night our car was broken into. Manager and staff members mentioned that it had happened 4 times in the past month. During the police report they mentioned that most likely it was the same person targeting that hotel. I feel that information should have been disclosed for guests safety. Management didn’t seem to care. Would never stay there again, doesn’t feel safe.

Family

2/10

Poor

24 Apr 2026

Valentin

I booked 3 units for our family. We stayed for 3 nights and on the second night our car was broken into. Manager and staff members mentioned that it had happened 4 times in the past month. During the police report they mentioned that most likely it was the same person targeting that hotel. I feel that information should have been disclosed for guests safety. Management didn’t seem to care. Would never stay there again, doesn’t feel safe.

Family

8/10

Excellent

24 Apr 2026

Sage

Breakfast was the best part of the entire stay. I've stayed here multiple times simply because of the good breakfast options.

The bed was comfy and the room was clean. The hotel hot tub was not all that clean, however, so we had looked forward to using it but it was kinda icky looking.

Good parking. Wasn't too busy with other guests even though it was Christmas.

Partner

4/10

Poor

22 Apr 2026

Emily

Cleanliness of my room was a turnoff. The tile floors in the entry, kitchen and bathroom were sticky. The sofa had scratch marks that appeared to be pet damage. The remote battery cover was missing and replaced with black electrical tape. It looked like my room had been through the wringer and rather than properly repair or replace, bandaid fixes were implemented. I was not told pets were allowed to stay previously in the room I was assigned. I’m allergic to dogs and woke up with severe allergies. Upon further inspection, there was pet hair stuck in large quantities around the base of the bed.

Self

8/10

Excellent

21 Apr 2026

Sudharshan

Decent breakfast spread with waffles, fruits, variety of breads, cereals and syrups.

Scrambled eggs and boiled eggs were present on all 3 days. Potatoes and sausages were also present.

Family_with_children

10/10

Exceptional

18 Apr 2026

Mary

Very comfortable for family with service dog. Good breakfast. Great coffee!! Nice area to walk dog. Pool and hot tub good too. Really nice lodging.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Mary

The room was clean and nice however they have a pull out couch but no blankets or sheets for it you have to ask for them and the blanket was very thin and small. Breakfast was good plenty of options. We did have an issue with a drunk lady at the pool but the staff was prompt in removing her which was nice. I would stay here again.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Stephanie

Efficient check in, clean property, nice breakfast, large suite.

Family

8/10

Excellent

13 Apr 2026

Jessica

Everything was great. The food, amenities, room space, etc.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Patrick

Breakfast was nice and had a good variety. Pool was freezing despite being indoors and the hot tub didnt work on the second day. There was some tape used to cover part of the bath tub. Maybe awaiting repairs? Otherwise i would have given a 5* review.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Omar

The room was outdated, but clean and spaceous. The staff was very professional.

Family_with_children

8/10

Excellent

11 Apr 2026

Allison

Our stay went well. Pet friendly was a plus for us. Considering we booked for a room for 4, the pull out bed did not have bedding, and we had to ask for additions on 3 occasions. Our room was nice, and had ample amount of space. Loved the kitchenette.
It was nice to wake up to breakfast. There was a good selection of food to choose from. Downside, powdered eggs chopped up into squares was visually odd, and frost bitten tator tots were not our favorites the first morning.
The pool and spa were great additions, minus no pool towels available the first night, and the spa start button malfuction. It was a constant issue for all guests to get it started. Also the restrooms at the pool door entry remained locked throughout our entire stay, this was not convenient.
Over all it was a pleasant stay for our family and we would definately stay again for the options of it being pet friendly, the kitchenette, complimentary breakfast, and the in door pool. Additional plus, the outdoor bar-b-q and firepit! Nice!

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

William

We chose to stay here with our granddaughter because we liked the suites and pool. We would be close to activities including the JellyBelly factory, Six flags, hiking and mini golf.
When we arrived we waited 10 minutes for someone to come to the front desk to check us in.
The suite was spacious if dated with a broken window lock, cracked sink and the main room TV did not work.
The pool and hot tub were green and fetid.
When I mentioned this to the front desk in the morning they said that the person who looked after the pool came after 8am - the stated pool opening time.
Our room was neither cleaned or resupplied in the 4 nights we were there.
On day 3 we put the garbage in the hall, it was emptied but left in the hall. By our door.
The beds were comfortable with a good selection of pillows.
Overall I would have to say the Staybridge Suites is in decline with aging infrastructure and no one around to care.

Family_with_children

10/10

Exceptional

06 Apr 2026

Pedro

I just love the property. But the front desk lady she I was asking me so many question, but i get so

Self

10/10

Exceptional

06 Apr 2026

Reggie

Yes

Self

10/10

Exceptional

03 Apr 2026

Celia

Very good hotel. Clean, quiet, comfortable, great amenities and fairly modern. I would definitely come back to this hotel.

Self

4/10

Poor

01 Apr 2026

Curran

The drains were clogged in the bathroom & sink. No bedding available for the sofa bed. Breakfast items were cold. Staff was great & doing their best

2/10

Poor

30 Mar 2026

JUSTIN

As a repeat guest of this establishment, upon my inital check-in on March 30 2026 at approximately 1230pm, I was experienced an unwelcoming demeanor from the front desk staff at this establishment. Not sure if it was the way I looked, dressed or my ethnicity (asian). Upon presenting my form of payment, (Zip, Pay in 4), to the hispanic female front desk attendant, she questioned my form of payment to the General Manager or Manager on Duty(Caucasian Female) Jazmine Bonnett. The MOD said that they do not take Zip as payment, but they have taken it in the past. On the fly, the MOD \"decided\" not to honor this credit card. The sign posted on the desk ONLY mentions Chime, Venmo and Cashapp as payment they DO NOT accept! She added, \"as of today, we will not accept that form of payment. That statement is ridiculous in itself! Customer service was rude and overall terrible! I will continue to follow up and leave reviews that spotlights the inconvenience and overall lack of customer service at this \"hotel\". Be consistent with what is communicated with your guests and do better at your \"job\". If not, you wont have one soon!

Family_with_children

10/10

Exceptional

30 Mar 2026

Julia

Great accommodations

10/10

Exceptional

29 Mar 2026

gladwin

Breakfast was excellent.

Friends

4/10

Poor

27 Mar 2026

Laura

Our room was at the far end, when we opened the door it was a mess/lived in w/beds unmade with couch cushions on the floor, dirty towels & trash, so walked back to front desk, they gave us a new room after walking far again the key did not work, finally they delivered a key that worked and room was fine, but the door to the pool did not work for 3-days and pool water was freezing. good breakfast and hot tub.

Family

10/10

Exceptional

27 Mar 2026

Lamond

Overall great hotel and I would stay there again!

Pet

10/10

Exceptional

25 Mar 2026

Cynthia

The original room we were given reeked of cigarette. We were quickly and kindly transferred to a better smelling room on the first floor. Thanks to the young man on duty that night.

Family

10/10

Exceptional

23 Mar 2026

Karin

A very nice property, friendly staff & a very generous managers dinner & drinks on our night of arrival. Pleased with everything about our stay.

Partner

6/10

Pleasant

20 Mar 2026

Janielle

The room size was wonderful with 2 teenage kids, plenty of space.

6/10

Pleasant

08 Mar 2026

Andrianna

The room staff and overall was nice clean relaxing breakfast was very ehh eggs when there was some on the second day very rubbery sausages both days very rubbery and then dry like as if it was old or expired the wasn’t much of a menu to be called buffet

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Beverly

Staff welcoming. Attended one happy hour. All were friendly and refreshments were enjoyed. Enjoyed breakfast on 2 occasions. Check in manager -Myrna was friendly and personable

10/10

Exceptional

07 Mar 2026

Kristopher

Clean room and very quiet

Partner

10/10

Exceptional

06 Mar 2026

Keri

Awesome pet friendly upscale place in great area. Great price.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Billie

The staff is amazing

Self

6/10

Pleasant

27 Feb 2026

Margarita

Wonderful breakfast and morning staff. TV and the hair drying fan did not work.. jacuzzi had so much people in it that the foam was brown.. maybe age and hours restrictions would help the jacuzzi/pool area for adults to enjoy it in peace vs all the outrageous screaming and running by kids..

Partner

4/10

Poor

26 Feb 2026

Melanie

Our bathroom smelled like cigarette smoke and no one told us when we parked that there was a $12 fee and I definitely spoke with the clerk who checked us in because I asked where we should park!!

Partner

4/10

Poor

19 Feb 2026

Alana

The first room we had had ants in the 2nd bedroom. My friends had already decorated the room for my birthday. By time we found the trail of ants it was 3am. We had to move rooms and take down decorations. Didn’t have tape or anything to put them back up but was just a mess. I wish they would have offered some type of compensation or been a little more friendly. I am not one who likes to complain but I paid for the room and to have to leave was a little frustrating. The lady I talked to made it seem like a burden to her. No one is expecting ants.
The next morning we went down to get the rest of our stuff cause it was too late to move everything and we saw the cleaning lady and she didn’t even charge the bedding. I was totally thrown off and disgusted but this. I was ready to leave and loose out on my money. Because I saw how she was cleaning I’m afraid the whole point of picking this hotel went to waste because I refused to eat their free breakfast.
On top of that there was water spots and broken tiles in the second room. The television didn’t work. I had to call for
Maintenance about three times in order for someone to finally come up and fix it. The maintenance guy was extremely nice. I was able to fix the TVs, but it was frustrating. Even in the first term the televisions were not working. Fortunately, I didn’t have to worry about the TVs because we were listening to music as we were celebrating our birthday, but by time it was time for us all to go to bed. We just cras

Friends_and_family Friends

8/10

Excellent

19 Feb 2026

Elias

For the most part everything was good. Although the carpet was very damp like if they just cleaned it and didn't let it dry.

4/10

Poor

16 Feb 2026

Danielle

Staff was very nice however the room was run down and smelly. They relocated our room the first smelt like an ash tray. The second was slightly better. Lots of people doing long term stays here

10/10

Exceptional

16 Feb 2026

Edden

This was the 2nd time we checked in here . Great safe location , our transactions were in Napa area & just 13 miles away. The property is tucked in the business area so its quiet . Big rooms, full size fridge & the indoor pool & jacuzzi were great amenities . They could use an upgrade or some face lift to the rooms & maybe add more options to the hot breakfast , but overall, i highly recommend this place. Will book again in the future . Also, receptionists were courteous.

Leisure Family

8/10

Excellent

14 Feb 2026

Caitlin

The room was GREAT! Breakfast was good. Our only issues were that the elevator buttons were not working great and the pool isn’t heated (cold) but nice that it’s inside. The hot tub was lovely.

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Gina

Kind and courteous staff that went above and beyond. Clean rooms, great amenities, good place to stay.

Business

6/10

Pleasant

05 Feb 2026

Ramana

It was a pet-friendly room so it just smelled a little funky. Understandable with the furry friends from visits past.

Leisure Family_with_children

4/10

Poor

18 Jan 2026

Juanita

The reason I booked this hotel versus others was due to the indoor pool which was closed.

Aside from this, while attempting to relax during breakfast, an argument between an employee & a disgruntled guest ensued over homophobia & racism.

Overall, poor experience!

10/10

Exceptional

13 Jan 2026

Jonathan

Friendly staff. Clean rooms.

Business_and_leisure Pet

10/10

Exceptional

13 Jan 2026

Latanya

Nice hotel

Business_and_leisure Family_with_children

8/10

Excellent

08 Jan 2026

Diana

Enjoyed having a kitchenette! Very nice staff. The room was very clean and comfortable. The coffee maker was not working right. DoorDash was handy for that! A lot room for the money.

8/10

Excellent

07 Jan 2026

Fabian

Everything was good. The only thing was the furniture in the kitchen that showed signs of being broken and needed some repairs. The staff was super nice, and they even helped us when we lost one day before getting to the hotel. They were kind enough to wait for us.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Joni

Best Buffet Breakfast! Best place to stay

2/10

Poor

04 Jan 2026

Vanessa

The staff tried their best - but this hotel was clearly understaffed. There were never enough towels for the pool and the rooms. We were told multiple times that they were out of towels. The indoor pool was cold and the hot tub was not hut and the jets didn’t work. The key swipe to the doors didn’t work and the response you got from the staff was “just swipe slowly.” I called the hotel 3 times before the visit and each time I was told to call someone else. Because I booked this hotel in hotels.com the staff were not able to assist me but had I booked with them, they could have helped. When the coffee ran out at 930am the staff sighed when asked to make more coffee (breakfast was to be available until 10am)

Friends_and_family Family

4/10

Poor

01 Jan 2026

Marina

The room had ants everywhere and fridge was leaking inside nonstop ruining some of my groceries

Friends_and_family Family

8/10

Excellent

01 Jan 2026

mauricio

Quiet

Leisure Partner

10/10

Exceptional

28 Dec 2025

Perry

great

Leisure Family_with_children

6/10

Pleasant

27 Dec 2025

Jennifer

I do not frequently leave reviews but felt a bit disappointed by this place. Heater frequently made loud noises when turning on. Rooms could use some updates such as usb ports in room and new carpet. Furniture was old and worn with stains. There was no bedding or extra pillows in room for the pull out sofa. Also saw many ants throughout room and property.

Leisure Family

8/10

Excellent

25 Dec 2025

Lee

The only real issue was due to noise from the room above us. There seemed to be a lot of running and jumping by the occupants of the room above us. The food was good, but it would have been nice to have greater variety and we could not find hot water for the tea. Other than that, the hotel was nice, clean, and service was exceptional. Overall ,we were very pleased.

Friends_and_family Family

2/10

Poor

21 Dec 2025

Thomas

Spoke with front desk and asked for first floor room due to recent total knee replacement and was told they had Room 104 reserved for me. Got to hotel and was sent to third floor about as far from elevator as possible. Went to complain when checking out and had to wait 15 minutes before a person showed up at front desk. Was given no reason for change and got a sarcastic “Have a nice day” as I left.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Dec 2025

tom

Spacious room, very clean property, very quiet, nice breakfast for a hotel. I would definitely stay there again.

Leisure Partner

6/10

Pleasant

14 Dec 2025

Anthony

The bed was one of the most uncomfortable that I have ever slept in. The hot tub smells of feces. Bathroom smells of marijuana. The heater in the room didn't work.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Kimberly

Clean room nice hotel. Will stay again.

10/10

Exceptional

08 Dec 2025

Aubrea

The rooms were very nice and spacious.

Business Family

8/10

Excellent

07 Dec 2025

Richard

Excellent room. Prompt check in and check out. Breakfast and coffee were great. Only complaint was that the pillows were both hard and flat. They should invest in soft pillows.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Melissa

Room overall was ok. They need black out curtains- different shower heads-

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Hilard

It’s was great

10/10

Exceptional

29 Nov 2025

Yamila

Nice

8/10

Excellent

26 Nov 2025

Dania

Amenities and breakfast

Leisure Partner

2/10

Poor

17 Nov 2025

John

Had to switch rooms 1st room all the cabinet glass was busted out. 2nd room tv didn’t work ask for it to be fixed Saturday and it never was set up.

Business

4/10

Poor

16 Nov 2025

Kevin

Staff is very inattentive. Outside doors don’t work, when customers tell them that I’ve seen them gaslight them telling them you just have to keep sliding. I just tried two doors and got locked out, was told that I had to use the dead phone.

Hotel is falling apart and apparently the staff knows it, the management won’t fix it, so instead they gaslight customers and lock them out of the hotel at night while the staff is gone for 15 minutes at a time taking smoke breaks.

8/10

Excellent

15 Nov 2025

Carol L

The room was great. Pool was a little cold, and the spa was a little hotter than I would like. Near where my conference was at which was great.

Business Self

6/10

Pleasant

10 Nov 2025

Anita

Clock in room had not had time change, remotes to TV not working properly. Toilet flush not working properly and after flushing made a loud squicky noise that lasted a long time

Leisure

10/10

Exceptional

06 Nov 2025

Vicki

NO HASSELS

Leisure Partner

10/10

Exceptional

02 Nov 2025

Andrya

Only staid one night but facilities were clean and staff was polite.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Jason

Courteous staff, clean and nice rooms, great pool/spa area.

Partner

10/10

Exceptional

29 Oct 2025

Ana

Clean room, great staff.

Business

6/10

Pleasant

29 Oct 2025

David

Room needs alot of help. Very worn room and building. It looks nicer in the pictures

Partner

10/10

Exceptional

27 Oct 2025

Kim

Very clean and the staff was great.

Friends_and_family Family

4/10

Poor

23 Oct 2025

Hanna

Our room was absolutely filthy. There were stains everywhere — on the bedding, bed skirt, and even the nightstands. The linens were full of holes, and the blackout curtains had so many tiny holes that sunlight streamed through in the morning. It looked like moth damage, but honestly, it was hard to tell.

We rented the suite with one king bed and two queens, and one of the queen beds smelled strongly of cat urine. The furniture and flooring were old and dirty, and the entire room felt neglected. It’s clear they don’t clean thoroughly between guests — something as simple as wiping down the nightstands had been missed.

Unfortunately, we arrived around 2 a.m. and had to leave early for a bridal shower, so we didn’t see just how bad it was until later that day. By then, it was too late to request another room, and we only had to endure one more night. Still, I felt genuinely uncomfortable staying there.

We grabbed some food on our way out to the bridal shower, and it was fine — nothing amazing, just very basic but tolerable.

Overall, they seriously need to invest in new linens, furniture, and flooring — and, more importantly, better cleaning practices. I would never stay here again and regret not speaking up immediately about the condition of the room.

Family