Name: Homewood Suites Fairfield-Napa Valley Area
Address: 4755 Business Center Drive, Fairfield, 94534, US

4/10

Poor

14 Jul 2026

Matt

This hotel has the potential to be a nice place but it’s not being maintained. It was clean, the front desk was nice, it had a kitchen. We booked a room for 2 adults and 2 kids. When we arrived the sofa bed was totally broken, wasn’t even folded into a sofa. Stuck half in and half out. They were 100% booked for the night and had no maintenance, so they sent housekeeping over with a rollaway bed. Housekeeping told us there should have been a sign telling us not to use the sofa couch/bed because it was broken. On top of that the side entrance(next to our room) had a broken security lock and squeaked so loud we could hear it in our room. All night squeak squeak squeak, every time anyone entered and exited. If I had some WD-40 in my car, I would have done it for some peace and quiet. Also the refrigerator in the unit was broken, all we had was a cooler full of drinks to get warm but could have been worse, and the pool was out of order so the kids were super bummed.

One maintenance guy, or even a manager whoever walked the property/units once in a blue moon, this place could be really nice. Unfortunately, these were a lot of issues that made our stay pretty much suck.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Jesus

They don't tell you alot of things out of service from the hotel, plus pull out couch don't work. Staff doesn't help just point finger someone else. Pool wasn't working and Gym was nasty not even clean. this was my worst hotel ive ever stayed! don't recommend

Family_with_children

10/10

Exceptional

07 Jul 2026

Nicole

Not sure of the woman's name working the desk the weekend of july 4th. She was so accommodating. I was on the verge of tears, and she made it so me and my family had a wonderful relaxing stay. Very grateful for the staff!

8/10

Excellent

23 Jun 2026

Eric orlando

Thank you 😊 🙏 💓 ☺️ 💗

8/10

Excellent

18 Jun 2026

Catalin Constantin

There was a mishap with my reservation initially getting not the room i booked. And it took until 4pm the next day to get into the room i wanted

Family_with_children

2/10

Poor

16 Jun 2026

Elizabeth

I booked this hotel in February for our sister vacation in June. When we got to the hotel, the young girl at the front desk said there was no reservation under my name, confirmation number etc. My sister and myself noticed, another group which were waiting on the manager as well because of the same situation, no reservation can be found. From the time I booked, my credit card has been paid . The hotel was able to accommodate us with a room at their sister building right next door thankfully, but, We had to leave 1 day early and I was charged $100 for the early check out on the weekend, not only that, but now I have a whole new charge on my credit card for the stay at the sister hotel. I need a refund. The accommodation was good. The sister hotel was clean and nice, but the pool was out of order, and I had to go down to the front desk for toilet paper & towels because housekeeping never went to the room even though the sign was not posted. I need to find out about a refund d of the second charge to my card.

10/10

Exceptional

12 Jun 2026

Dwight

Hotel was very nice

2/10

Poor

07 Jun 2026

Carol

They said we didn’t have a confirmed reservation, despite all the correspondence and confirmations I received and being charged for the suite already. They said we could stay at the hotel across the street but they didn’t have the amenities we wanted. No manager to talk to. One person said we could come over to original hotel we booked to use the pool, but when we did we were told the other hotel had to notify them first. Nobody answered the front desk phone when I tried to call three times. Terrible experience.

Family_with_children

4/10

Poor

31 May 2026

Brina

Nothin is wrong with the hotel itself or the staff. Im disappointed I booked a room for 5 people and got a smaller one, luckily 3 people in my group cancelled last minute but I did pay the full price for a bigger room.

6/10

Pleasant

30 May 2026

Gina

3 star

6/10

Pleasant

26 May 2026

Thomas

The hotel was ok overall. I think they were short staffed so rooms didn't get cleaned properly and the breakfast was always out of something (But it was included so cant really complain). The staff was friendly and nice but issues kept arising, for example, they couldn't make us key cards when we arrived (we have digital key through the app so it was fine). Location was good, quick lyft/uber to the wineries and the mini golf across the freeway was a great way to spend an evening. I did not use the pool as it was an interesting color. The price was good. We went for BottleRock and in hindsight should have tried to get a place closer to the shuttle pick up like in downtown Fairfield to make getting home easier.

Friends

10/10

Exceptional

25 May 2026

Denielle

Cooking staff and front desk staff were very friendly and helpful

Friends

10/10

Exceptional

22 May 2026

Shantel

Everything was great.

Friends

10/10

Exceptional

18 May 2026

Leon

Staff are friendly, helpful and accommodating

Partner

10/10

Exceptional

08 May 2026

Bernadette

Hotel and room clean staff were very helpful and friendly. Faucets need maintenance kitchen and bathroom. Ice makers were not working on three floors. I was able to get ice from the dining room.

Friends_and_family Family

10/10

Exceptional

08 May 2026

Calvin

Clean room, comfortable bed. Breakfast was basic but good with hot food available.

Self

8/10

Excellent

07 May 2026

MINDY

Room was great!

10/10

Exceptional

04 May 2026

Joy

First room given wasn’t ready, some issues, however, staff was really helpful and made up for the problem with an upgrade. Would definitely stay again.

Partner

6/10

Pleasant

04 May 2026

Paul

Good nights sleep away from the highway noise

10/10

Exceptional

26 Apr 2026

Nikki

Breakfast was decent. Very basic but clean and efficient

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Santiago

Sink faucet was loose, hand rail in shower had a metal cap also loose. Food was cold and tasteless.Front desk was unattended when we arrived in the early afternoon.

Family

10/10

Exceptional

13 Apr 2026

tripler

Great staff and service

Family_with_children

6/10

Pleasant

07 Apr 2026

Shannon

Would have been a great stay if the pool was open. they should have let us know before hand the pool was closed. When we got there was told after checked in. Was only reason why we pick this place. Person we talk to had no clue why and didn’t bother to ask. Also person had no clue on anything we asked.

Family_with_children

10/10

Exceptional

01 Apr 2026

Eric orlando

Ok

10/10

Exceptional

31 Mar 2026

Nadine

Staff was very nice and courteous. They helped solve all sorts of challenges that we may be having. Breakfast was good. The Hotel itself was very clean and very much maintained. Would definitely stay here again.

Family_with_children

10/10

Exceptional

31 Mar 2026

Eric orlando

Breakfast was ok 👍

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Alana

Our stay here was great - check-in/out was super easy, the room was spacious, and everything was very clean. Would definitely stay here again!

8/10

Excellent

24 Mar 2026

Magdalena

Nice

Self

10/10

Exceptional

09 Mar 2026

Kathleen Marie

Great

Family

10/10

Exceptional

03 Mar 2026

joyce

Ruth greeted us so sincerely and when we left she did the same. Excellent service and a homelike feel. So friendly.

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Sheldon

The room was lovely. Clean and spotless and very spacious for myself and family. The stay here was wonderful. I would fully recommend it

Family_with_children

8/10

Excellent

22 Jan 2026

Chris

Staff was great. Breakfast was very good.

The room was quiet and larger then expected. the shower and bathroom were well stocked with towels and toiletries. water pressure was really good.

The bed spread was dirty. It had grass clippings on it and there was a stain on the top corner of the sheet. The heater was really loud.

I enjoyed my stay none the less. Just wanted you to be aware.

Business Self

10/10

Exceptional

20 Jan 2026

Jovylyn

Clean room and friendly staff.

Leisure Friends

6/10

Pleasant

11 Jan 2026

JOHN

Breakfast was very average. Same food two days in a row so we ate out the third morning. Only white bread!

Leisure Family

10/10

Exceptional

26 Dec 2025

THOMAS

Room was very nice, clean &modern. Staff very nice & attentive

Partner

8/10

Excellent

24 Dec 2025

Gary

Great staff friendly and amicable

10/10

Exceptional

24 Dec 2025

Marla

Staff was excellent

Leisure Family

8/10

Excellent

21 Dec 2025

nicholas

great spacious room, with great amenities... They told us they would clean the room and replace towels, but never did. The breakfast was really good!

Leisure Family

10/10

Exceptional

15 Dec 2025

Josephine

It could be better

10/10

Exceptional

11 Dec 2025

joyce

Front

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Michael

Gggggggggggg

10/10

Exceptional

04 Dec 2025

Tara

The staff was absolutely fantastic. We enjoyed our stay very much.

10/10

Exceptional

29 Nov 2025

Chad

Nice space and great customer service. Wish the pool was heated a little, but no other issues

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Michael

Great place and very nice staff

Leisure Family_with_children

2/10

Poor

20 Nov 2025

anthony

Terrible experience

Business Family

10/10

Exceptional

17 Nov 2025

Tyeshan

Made everything a easy stay

Leisure Family

10/10

Exceptional

17 Nov 2025

Silvia

Everything was great

Leisure Family_with_children

4/10

Poor

16 Nov 2025

Lonnae

The room had a weird smell like pee on the sofa, it was hands accessible so we assumed maybe someone with a dog maybe stayed in it previously. Check in was ok the staff in the beginning was very friendly. There were blood stains on the extra sheet for the pull out couch but they replaced them very fast. My problem was the continental breakfast, I made my husband a waffle and so as to be courteous to the other guests I only made one the got back in line to make another for me and my daughter to share, only to be approached by what I could only assume is the manager that I needed to let someone else use the waffle maker. I explained to her that I rightfully did and had even gotten back in the line to make it but because I had made to go plates for my husband and myself so as to not bring our two month old baby down to the lobby. Later I was told that the staff had been overwelmed and that they had a complained there was a line which had nothing to do with me as I had waited my turn both times. We got a call at 2AM (which woke my husband up) inquiring about a noise complaint in which our children were and had been sleep long before then. The next day we came down to breakfast again and it was clear that they were not prepared for this weekend because they had ran out of pancake mix as well as didn’t have any scrambled eggs to serve that day. Finally while trying to check out I was forced to leave my keys for check out as there was no one at the front desk due to lunch break.

Leisure Family_with_children

10/10

Exceptional

16 Nov 2025

areli

So an African American women asked us if we were guest here as we were getting breakfast! She didn't ask no 1 else that! As we were leaving the kitchen she said u guys need to check out? Like kicking us out? Then we come here to meet the football team we try to get left over coffee and she said the floor is wet so come back in 30 minutes or get the coffee up from ur room when we could literally just walk on the floor which was actually dry! Then a black guy gets the coffee and tells us that I guess it’s ok to get coffee! Every time she spoke to us spoke she was so loud! I felt so embarrassed! I honestly even cry afterwards! It made me feel so unwanted! Our team has a game to win! So I had to stay other wise I would have just left! We travel a lot throughout the whole year but This is the 1st time I felt so unloved by her! Every1else was so welcoming and amazing! I loved the place the stay was very relaxing except her!

Business_and_leisure Family_with_children

8/10

Excellent

12 Nov 2025

Rita

Staff was awesome! Room waS a bit dusty and a piece of the cabinetry had fallen off.

Partner

10/10

Exceptional

11 Nov 2025

Grace

Excellent

Business Self

10/10

Exceptional

11 Nov 2025

joyce

Upon arrival to the end, front desk was super nice. Made sure we were ok and extended help if needed. Felt like family. Breakfast was good! Staff was excellent. Room maids could not understand us and therefore our rooms were not made for days.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Alicia

Rooms were comfortable & clean

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Carlos

Friendly staff, sizeable room, good in-room amenities, good size refrigerator, kitchen with pots, pans, and microwave efc

6/10

Pleasant

09 Nov 2025

Anne

Good stuff. Room and Halls are ready for paint.

10/10

Exceptional

29 Oct 2025

Sally

The staff is superb

8/10

Excellent

28 Oct 2025

Jennifer

Breakfast was decent. Furniture had tears and some outside doorlocks not working, restricting which entrance you can use. Ceiling lights would flicker, which caused us not to use them.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Stella

I give this hotel a 5 star rating. It was such a beautiful, upkept hotel. The rooms were incredible. Clean, plenty of space and very comfortable. The breakfast area was pretty spacious and modern and so clean. The food area was just as roomy and all the food was fresh and tasty. I will certainly come here again.

Leisure Partner

2/10

Poor

19 Oct 2025

Alma

This was by far the worse experience, a simple check in took a turn , I was assigned to a room that had a horrible smell to urine something , after complaining this was not healthy for my one year that just started walking to be around they changed me to another room and was told my stay would be reimbursed for this horrible experience ,

Later I learned the hotel staff knew this room was off limits and still my family was assigned to it ! Through out my stay I leaned there was a lady that lived in this room for 5 years and had so many dogs and 10 cats ! This is crazy why was this rooms carpet not stripped , this is really unhealthy for anybody to stay in this room !!

Room 411 is not a room safe to stay in , number of problems with this hotel but the staff is understanding and helpful.

Currently waiting on hotels.com to reimburse me for my stay since the hotel agreed to not charge me for this stay horrible experience.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Javier

Spacious room

Leisure Family

8/10

Excellent

12 Oct 2025

Ariel

Friendly staff and quick to respond to request.

Leisure Family

10/10

Exceptional

09 Oct 2025

Tracy

Everyone and everything was really nice! Very accommodating and helpful!

Partner

8/10

Excellent

07 Oct 2025

Samuel

Second stayed at this property. Love Suisun valley, Larry’s produce. Easy excess to Napa valley and Russian river to korbel champagne maker.

8/10

Excellent

29 Sep 2025

Annabel

Staff were nice and helpful. Close by wineries

Leisure Friends

6/10

Pleasant

28 Sep 2025

Ken

The overall stay was good. I was just very disappointed about it not including breakfast. At 9:15 AM we were told that they ran out of breakfast and there was no food. I had three reservations, including myself that was starving and highly disappointed to no fault of the staff and the facility. The staff was gracious and
apologetic. The facility was good. Need to improve the budget for breakfast!

Leisure Friends

6/10

Pleasant

18 Sep 2025

cathy

Better call ahead and be real specific

Because of how the reservation is made, the hotel thought we only wanted 1 room, not a two bedroom suite.
This caused us to have to book 2 rooms and the second room had several things wrong.
The reservation at the top says 1 room and you have to scroll down to see two bedroom suite.
I had called ahead but they still didn’t notice that.

Friends_and_family Friends

10/10

Exceptional

05 Sep 2025

Richmond

Solid all around

Business Self

10/10

Exceptional

17 Aug 2025

Mary

Rooms were very clean and hotel staff was friendly and helpful.

Leisure Friends

10/10

Exceptional

17 Aug 2025

anthony

The staff was exceptional.

Leisure Pet

6/10

Pleasant

11 Aug 2025

Mailee

It was good but there were ants in our room in the morning.

10/10

Exceptional

28 Jul 2025

Angelo

I’m starting off this review with acknowledgment and recognition of Miss Dee. Miss Dee met us at check-in with amazing energy, kindness and warmth. Her demeanor and incredible personality is what makes this location truly one of one!
While the rest of the hotel property and amenities are just slightly above average, Miss Dee elevates the overall rating and experience.
There’s nothing of note to detract from

8/10

Excellent

21 Jul 2025

Claire

It wasn't bad per se, but it wasn't off to a great start when we found people already staying in a room I had booked ahead of time. A member of the staff had apparently forgotten to input in the system that they had checked in a couple and their baby into that room already. The front desk agent who helped sort this out went above and beyond and got us a new room.

Leisure Family

10/10

Exceptional

21 Jul 2025

Anna

It was clean and staff were very nice.

2/10

Poor

29 Jun 2025

Desiree

Check in was quick and easy. I booked 2 rooms and 1 of the rooms had no AC and the sink was leaking every time we would turn it on. We informed the staff that our room had no AC, to which they then told us they were already informed that some of the rooms had AC problems. So if they knew already, why didn't they tell us in advanced? It was in the 90's the day we stayed & I think that's something to tell guests considering the windows don't open as well. Staff did not accommodate at all

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Lynn

Stay somewhere else

Friday late afternoon male desk staff was snarky. The Hotel is well warn and walls furniture beat up. The room furniture is awkward - the chairs too short for the tables, the TV’s are so old and small - no streaming just Direct TV. We had 3 TVs and 3 different remotes - crazy! Patio area is dirty and patio furniture all warn and stained. No ice in the unit, nice day clerk ran next door and got us some before our room refrigerator started making ice.
Breakfast is the normal basics but the help stops replenishing the hot food about an hour before it closes, so slim pickings. Also, they don’t wipe down the tables more interested in being on their phones.
The outside area is just as tired as the inside so first impressions were not great.
We stayed 5 nights in a ground floor 2 bedroom/2bath suite.
Positives: the beds and pillows were very comfy and looked/smelled clean. I met the lady doing the laundry and give her high kiddos as the white towels looked and smelled great!!

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Veronica

This hotel is outdated and the drapes need to be replaced in the room I was given. The stains gave me an unpleasant feeling that it has blood stains.

Self

8/10

Excellent

09 Jun 2025

joardine dela

Safe and clean, close to supermarket and restaurants

Leisure Family

10/10

Exceptional

04 May 2025

Shannon

Nice for family but replace the pull out

The family suite we used was very nice, the pull out couch unfortunately was incredibly uncomfortable..I know that kiddos usually use the pull out but when a 10 year old complains about back pain in the morning there’s an issue..should definitely be replaced, we tried pushing the bed back in but it was broken. It wouldn’t go back in.

Friends_and_family Family

8/10

Excellent

25 Apr 2025

seunghwan

Pleasant stay

The service and the room were nice. I gave 4 stars because the pool was broken and water was not clean and no hot tub. But they called next door hotel and allow us to use their pool and hot tub. That was very nice of them.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Danielle

The staff made our stay here so comfortable and lovely. Each interaction we had, they were so kind and quick to be hospitable. Their service was a breath of fresh air.

Leisure Family

10/10

Exceptional

16 Apr 2025

Jonathan M.

The hotel was nice and clean. The suite was spacious and the bed was comfortable. We enjoyed the fact that it was convenient to all our activities with family and friends. I would recommend staying here if youre visiting the Napa area.

Leisure Partner

10/10

Exceptional

11 Apr 2025

ravneet

Good experience with hotel and breakfast

Family

10/10

Exceptional

11 Apr 2025

David

Snacks unavailable

The suite store was not fully stocked. Typically would have a wine option but that was empty the entire stay. Otherwise it was a terrific stay

Business

10/10

Exceptional

11 Apr 2025

Luis

Great service! Great price

Friends_and_family Family

6/10

Pleasant

17 Mar 2025

Alejandra

We truly love the hotel but our sofa bed was awful and broken, very uncomfortable to sleep on

Leisure Family

2/10

Poor

15 Mar 2025

Nichole

I never got to stay at the property because the hotel told me that my reservation was incorrect

Business_and_leisure Family_with_children

10/10

Exceptional

27 Feb 2025

Christie

Check in was great! She was very helpful

Business Self

10/10

Exceptional

16 Feb 2025

Ron

Property accessible, safe, clean wonderful suites with all the accommodations of home

Leisure Partner

10/10

Exceptional

03 Feb 2025

Johan

This property was very nice, I stayed there for seven days and I had my three kids and spouse and it was perfect place was quiet, clean and front desk was very nice and super friendly and housekeeping staff super polite and nice also, having breakfast included was a plus and overall enjoyed the hotel and we would sfsy there again if it comes to it again very pleased.

Business_and_leisure Family_with_children

10/10

Exceptional

03 Feb 2025

Cynquita

Tina in the dining area was wonderful and lennie at guest service was a delight!!!! Had a wonderful stay

Leisure Family

10/10

Exceptional

02 Feb 2025

Carlos

Great 👍

Leisure Family

10/10

Exceptional

01 Feb 2025

Monica

Front desk check in was great! The lady was very sweet to my 3 kids. She offered them cookies and water while we waited. Thank you!

Leisure Family_with_children

10/10

Exceptional

24 Jan 2025

Toby

It was nice and clean

8/10

Excellent

21 Jan 2025

Verified traveler

Enjoyable, but a could details

We enjoyed our stay in the 2 bedroom 2 bathroom. Comfortable accommodations for a family of 4. That being said, there were a few things that kept it from being fantastic. One of the tub/showers didn't drain so we stood in water whils showering. The floors in the kitchen had water damage from what looked like the refrigerator. The light bulbs were out in some of the lights. Nothing crazy, just enough small things to start to notice. Mentioned the tub not draining at checkout and they gave us points for the inconvenience and were very apologetic so I appreciated how the staff handled the complaint. Breakfast was pretty good too! We would definitely stay here again as the floor plan was perfect for our family.

Friends_and_family Family

6/10

Pleasant

10 Jan 2025

Alysa

Good location, but sketchy and possibly homeless people living behind property. Also, the HVAC system did not work in my room. When mentioned upon departure, no concessions were offered.

10/10

Exceptional

01 Jan 2025

Nina

This is our second time here and will probably be our go to hotel now whenever we go drive to Napa Valley. Hotel is very pleasant, clean and organize. They offer good variety options for breakfast. They also offer coffee, hot chocolate and warm chocolate chip cookies by the entrance. Will recommend!

Leisure Family_with_children

6/10

Pleasant

28 Dec 2024

Nicole

Meh—Disappointing

Decent price and spacious room, but hotel seemed very understaffed. We asked for a crib but the employee couldn’t find one of reach her manager so we went without for the first night. Then the pool was out of service, which was the main reason we booked this one. Breakfast was terrible—“sausage” and eggs seemed freeze dried and other options were minimal. Overall, property feels outdated and lacking for the Hilton brand.

Friends_and_family Family

6/10

Pleasant

28 Dec 2024

Leah

Dirty disposable coffee cups left in room, no shampoo in bathroom, bathtub drain was clogged with no available maintenance staff to help.

Leisure Family

8/10

Excellent

23 Dec 2024

Crysana

Family Slumber Party Two Room Suite

The hotel check in was easy and the front desk Lennie-Jane was very helpful. The room was everything I needed. Two separate rooms both with their own bathrooms,tvs and a living room and kitchen. This suite accommodated me and my family very well. Would stay again

Friends_and_family Family

10/10

Exceptional

14 Dec 2024

Susan

Nice stay

Excellent stay and everyone was polite and friendly. The room was like a small apartment. Definitely would stay at it again and have already recommended it to friends

Friends_and_family Family