Name: City Express by Marriott Saltillo Sur
Address: Av. Luis Echeverria #350-A, Saltillo, 25070, MX

10/10

Exceptional

27 May 2026

Ricardo

Staff is very helpful and eager to resolve any kind of need from customers.

Partner

8/10

Excellent

21 May 2026

Vanessa

The plumbing in the hotel they need a treatment because they smell so bad and disgusting.

Partner

10/10

Exceptional

16 May 2026

Alejandro

The breakfast was the highlight of every day, the neighborhood was a little bit rough, but this hotel was a far cry better than the Hampton that I stayed in last year for family vacation. It wouldn’t hurt anything for Marriott to bump up and remodeled the property but overall it was very well kept.

Family

10/10

Exceptional

03 May 2026

Arturo

Good

10/10

Exceptional

02 May 2026

Arturo

Good

4/10

Poor

14 Apr 2026

Gary

Reception and reception area was very good. Breakfast was good.
We had issues with the rooms for a two might stay . First room when we entered smelled terrible and the phone wasnt working, we mentioned to receptionist and they said they would bring something for the smell - didnt happen. Next day we changed rooms that was much better except missing shower curtain and toilet not filling, both items were fixed .
Apart from the odour in the first room judt minor issues but overall just csused minor irritation.
Decent enough hotel but probably wouldnt choose to stay there again .

Partner

10/10

Exceptional

08 Mar 2026

Ivan

Clean room, excelent customer services.

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Gonzalo

It was good!

Leisure Friends

4/10

Poor

12 Dec 2025

Mario

Nasty carpet. Smelling room. Poor shower water.

Business Self

10/10

Exceptional

11 Nov 2025

Francisco R

Servicio de primera

8/10

Excellent

10 Oct 2025

Carlos

Bad could be more plush but overall OK

AC was noisy, breakfas is super as always on this xhain of hotels

Partner

6/10

Pleasant

28 Aug 2025

Esperanza

There were ants in bed and in bathroom.

Leisure Family

10/10

Exceptional

10 Aug 2025

Graciela

Buen hotel

8/10

Excellent

04 Jul 2025

Amarily

The hotel was great the only thing I would change is the towels they are nasty and the room had some type of smell other than that it was great

Business Family

2/10

Poor

19 Apr 2025

Ricardo

2 of 3 rooms had trash on the floor from previous customers. 1 of the 3 had the toilet completely movable (not sealed to the floor) and would clog easily. We had to inform the front desk three times of the clogs before they even offered to send maintenance. We stayed there for 4 nights 5 days so that was extremely inconvenient and we obviously demanded a room change after the 3rd occurrence. We previously requested a room change but were turned down because of room availability. Overall we definitely were disappointed and would never return to this hotel nor the line itself.

Leisure Family_with_children

8/10

Excellent

15 Mar 2025

Anthony

It was a good experience

6/10

Pleasant

21 Jan 2025

Zahide V

The only thing I did not like was the toilet. It did not flush as was instructed. So I had to fill up the trash bin in the shower and dump water in the toilet for it to go down. Towels were not the cleanest either.

Leisure Family

10/10

Exceptional

18 Jan 2025

Nofrett

No complaints

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2024

Edmond

If anything, our only complaint was there was no fridge in the room and the ice machine was broken. The doorman offered to find us ice but the restaurant took care of us...great place to eat, btw.
Beds were very hard for our liking but we survived.

Partner

10/10

Exceptional

23 Dec 2024

Gerardo

Excellent stay

8/10

Excellent

27 Nov 2024

Terry

Staff was great!!! Very friendly and helpful. Bathroom shower area was not clean and they immediately sent staff to clean it thoroughly. Air conditioner made a metal/paper rattling sound which was annoying as we were trying to sleep so we turned it off…air conditioning person wasn’t not on site. Could use a new coffee machine and more breakfast variety. It was nice but could be updated/remodeled

Business Family

10/10

Exceptional

22 Aug 2024

DULCE

We use this hotel when visit family. It has the basic stuff to just stay the night.

Leisure Family_with_children

8/10

Excellent

24 Jul 2024

jose yahveh

Excelente opción de hotel a precio aceptable

Hotel muy limpio en área muy segura personal amable, desayuno variado y muy completo solo algunas áreas de oportunidad que propondría, sería tener una alberca en algún piso o azotea y camas un poco más suaves más sin embargo volvería sin duda a hospedarme en otras futuras ocasiones

Friends_and_family Family

6/10

Pleasant

22 Jun 2024

Robert

Average hotel

The internet did not connect the entire time we were at the hotel. The water in the bathroom sink had very little pressure, Check in agent initially assigned us to a room already occupied. Breakfast was very good.

Partner

4/10

Poor

09 May 2024

Graciela

Old and run down
Torn and dirty carpet. Smells bad.
Room Not as clean as i expected
surrounding area not so nice

Business_and_leisure Family

8/10

Excellent

21 Apr 2024

Alex

It was ok.

Three little pillows. No phone. Standard definition tv. Flimsy toilet seat. Coffee machine that took forever. No cream. That said, it was an overall pleasant stay. I think I’ll try a different brand next time.

Self

6/10

Pleasant

13 Apr 2024

Narsedalia

No vents in bathroom.

6/10

Pleasant

21 Feb 2024

Linda

Carpet in the room was all patched. The bed linens seemed clean but were pretty dingy.

Friends_and_family Family

10/10

Exceptional

25 Jan 2024

DULCE

Great place to stay with family!

Leisure Family

10/10

Exceptional

28 Nov 2023

dulce

Friendly staff, clean and comfortable room, good breakfast, parking lot at no extra cost.

Leisure Family

10/10

Exceptional

01 Aug 2023

Marth

The hotel is walking distance from the terminal bus station which was a plus. There are restruant just on the side of hotel.pharmacy, convience store are right around the corner.The air conditioner is very cool.I like that it has an extra latch to lock door from the inside to be safer

Leisure

2/10

Poor

31 Jul 2023

Evert

Various things:

1. the door to our room was stuck; needed to run the key card twice and almost kick the door open (no exaggeration here)
2. the carpet in the room was dirty
3. there were dirty spots on the wall
4. THE DOOR TO THE EMERGENCY EXIT WAS EITHER LOCKED OR STUCK AS WELL! (Capitals deliberate)
5. at breakfast I asked if there were knives; there weren't; they told me to use a spoon instead (to put butter on my bread?)
6. this hotel was very basic; I expected basic (just spending the night), but this was less than I expected
7. the hotel is not in a very nice neighborhood; this is not a complaint, because I should have checked better, but it is worth mentioning

I thought this was comparable to Holiday Inn Express (where we stayed in Austin); basic but okay. This was not okay. It was terrible.

Business_and_leisure Partner

6/10

Pleasant

19 Jul 2023

Raquel

Be mindful of not leaving valuables in your room.

2/10

Poor

14 Jul 2023

Liceth G

When we arrived the people at the front desk were rude and pressuring us to get another room for my little kid. I told them I was not comfortable having him be in a different room and they insisted that I had to pay extra if he stayed in the same room. It’s crazy how they tried to charge for everything. The lights were not working on our room. It smelled horrible. The AC was not working. It was honestly terrible.

Family

10/10

Exceptional

04 Jun 2023

Kame

El hotel no está donde indica el mapa. El mapa indica que está en la colonia Miraflores, sobre paseo se la Reforma, pero no es así. Está en frente de la Central de Autobuses.

8/10

Excellent

27 May 2023

Diana

The properties needs some upgrades. Towels were not too white.

Leisure Family_with_children

10/10

Exceptional

12 Apr 2023

Wilhelm

It was clean and very helpful service excelente experience.

Leisure Family

8/10

Excellent

03 Apr 2023

Edgar

Bueno

Buen lugar , buena ubicacion para el sur de la ciudad

Business

2/10

Poor

27 Mar 2023

Esteban

Llegamos a las 4:00pm y no tenían lista la habitación, nos pidieron esperar cuando teníamos muchísima prisa por dejar nuestras pertenencias, vestirnos e irnos a una boda. Una de las personas de recepción me contestó molesta cuando le pregunté a qué hora era el check-in.

Al final pudieron resolvernos dándonos otra opción de habitación, pero fue una mala experiencia por la actitud de la persona cuando el no tener habitaciones listas fue error del hotel.

La limpieza de la habitación está bien, pero las toallas se notan muy viejas.

Leisure Partner

2/10

Poor

20 Mar 2023

Maria

Muy sucio,la regadera sin cortina el baño lleno de pelo y sucio por todas partes,las sábanas y las toallas totalmente amarillentas..
No encontramos estacionamiento y el guardia en turno muy grosero..
El desayuno asqueroso..

Leisure Family

10/10

Exceptional

17 Mar 2023

Amalia

Rooms need to be updated. Clean but old looking.

Leisure Partner

10/10

Exceptional

03 Jan 2023

Angeles

comfortable bed. Basic, but clean and functional

Leisure Family

2/10

Poor

26 Dec 2022

Stephanie

Would not stay at this hotel again, the beds are as hard as rocks.

Leisure Family_with_children

10/10

Exceptional

04 Oct 2022

Stephen

Pleasant stay.

Family

6/10

Pleasant

06 Sep 2022

Jorge

careless

the rooms smell musty, it is necessary to change the carpets, pillows, towels and sheets in very bad condition, they must be changed urgently.

staff and breakfast was pretty good.

Friends_and_family Family

10/10

Exceptional

05 Aug 2022

Heriberto

the staff were polite and the property was very clean

Business_and_leisure Family

6/10

Pleasant

01 Aug 2022

Richard

Breakfast

10/10

Exceptional

19 Jul 2022

Verified traveler

Great hotel, good service.

Leisure Family

10/10

Exceptional

10 Jan 2022

Ruben C

Amazing

Safe and convenient place. Professionalism. Courtesy.

Business

6/10

Pleasant

27 Nov 2021

Sibylla

Functional but needs attention

We chose this hotel for its proximity to the project we were working on but it was functional at best. I found hair I. The bathroom if my first room which was quite small. The manager was very kind and gave me an upgraded (larger) room with sofa and kitchenette. The additional space (and no hair) was appreciated but the carpet and sofá were stained giving the room the feeling of being dirty even though it was clean. The tiny gym need some care - the pedal of the elliptical machine was broken. Breakfast was included and was basic but fine.

Business

10/10

Exceptional

07 Nov 2021

Mario Cesar Figueroa

All i can say about room and service was excellent

Business Self

6/10

Pleasant

16 Aug 2021

Cindy

The room smelled like mold and humidity. They should remove the carpet for and update.

Partner

8/10

Excellent

11 Jul 2021

Verified traveler

The staff was friendly and helpful. The carpet in the halls is dated and should be replaced. Breakfast was ok but not up to what is posted on line.

Leisure Family

10/10

Exceptional

03 Jul 2021

Joseph

Good service

Overall pleased because staff works hard to make your stay comfortable.

Partner

10/10

Exceptional

28 Jun 2021

Joseph

Satisfied

Overall good stay. A few hiccups but staff made things right.

Self

10/10

Exceptional

26 Jun 2021

Verified traveler

All the staff are very friendly and helpful Zendy & Paty at the front desk, the shuttle driver and also the night shift. Wonderful stay.

Business Self

8/10

Excellent

21 Jun 2021

Verified traveler

I didn’t like the area where this hotel is located.

Leisure Family_with_children

8/10

Excellent

19 Jun 2021

Gabriel

Was very good, the guy who clean our room did an excellent job, but the hotel need to update the bathrooms and the bathroom had some drain smell. Excellent location for us. We had a good time.

Partner

8/10

Excellent

09 Feb 2021

Verified traveler

Good service and comfort.
Staff at the entrance to check body temperature and to give you antibacterial gel.
Good Internet speed

Friends_and_family Family

10/10

Exceptional

02 Sep 2020

Luis Ernesto

Buen hotel a precio accesible

Todo muy bien. Solamente que faltó una almohada cuando llegamos

Business

10/10

Exceptional

02 Mar 2020

Judy

The accomodations are clean and staff is friendly.
Very good location

Leisure Partner

8/10

Excellent

24 May 2019

Galen

Good hotel for the price.

Staff was friendly and professional. Room was in good condition but needed to be cleaned better.

Partner

10/10

Exceptional

08 Mar 2019

Verified traveler

Hotel rooms and overall is really clean and personnel is very friendly and helpful

Business_and_leisure Self

4/10

Poor

25 Feb 2019

Mary Joel

Carpet was ripped and stained.. The linens were grey and stained- threadbare

2/10

Poor

06 Jan 2019

Verified traveler

We have a bad experience this time the rooms were too dirty and the management too poor and a bad move

10/10

Exceptional

29 Dec 2018

Verified traveler

Fantastic hotel for the price! Relatively new and well maintained! Difficult to find, even with GPS. The address provided in Expedia is not recognized by GPS. Hotel should consider giving the proper address on their page!

Leisure Self

2/10

Poor

12 Dec 2018

Verified traveler

Worse place I have ever stayed at. The area is full of lower class people & men would Circle cars to see what’s inside the vehicles

Family

8/10

Excellent

27 Nov 2018

Claudia Estela

Good

The hotel is good but the hostess didn't gave to me a key for my room, so I couldn't enter.

Family

10/10

Exceptional

12 Aug 2018

Verified traveler

Two thumbs up

Family

8/10

Excellent

09 Aug 2018

Gerson

4 stars

It was a good night stay, close to a lot of restaurants and stores. great location

Family

8/10

Excellent

20 Jun 2018

Manuel

It was a smell inside room and personnelis helpful but they dont try to give you the extra ,they just want to do their job

8/10

Excellent

02 Jun 2018

Miguel

The service was good, the breakfast was very good, but the odor in the room was not pleasant, the room looks old... smell old... like humidity

Family

10/10

Exceptional

04 Mar 2018

Edgar

It was a good place and very affordable

Family

6/10

Pleasant

25 Aug 2017

AMALIA

checking in tooo slow

CHECKING VERY SLOW., GIRLS LOOKS LIKE THEY ARE LOST., BREAKFAST IS VERY GOOD

4/10

Poor

22 Aug 2017

R

Rooms need to be cleaned better

This being the 3rd time staying, I can honestly say they do not have great cleaning standards here.
Rooms appears clean but every single time , I need to request a cleaner room and the replacement one is in the same or worse condition. Tables have smudges, there is mold growing in some bathrooms and \"pubic hairs\" in the clean sheets, which were supposedly cleaned and changed out. There are toenails in rugs, pieces of paper which clearly tells me that the rug was not cleaned. I am not being picky here and was comfortable reserving a hotel that had good ratings thinking it was just my share of luck. However, I am convinced this was not a one time issue. The first 2 times, we had nice front desk staff come by and address the issues. This past stay the \"manager\" had supposedly checked this room and it was even worse that the first one. My wife actually was able to wipe off some of the stains on table with WATE and almost no effort.. What bothers me even more that when I politely expressed my concern again, the young lady at the front desk took offense and told me that nobody was available to clean, vacuum or switch out rooms.

Family

8/10

Excellent

19 Jul 2017

perla

went to family event and very convenient location, I have been stay there before and even that the hotel was fully booked last time due to a marathon in the city they managed to acomodate us. Will be comming back to this hotel!

Family

2/10

Poor

28 Jun 2017

Verified traveler

I felt ripped off. The hotel charged an extra fee at check-in.

8/10

Excellent

27 Dec 2016

Anthony

A good hotel for an overnight stay.

I was visiting Saltillo as a tourist; the hotel is very close to the central bus station. The area isn't the best for tourists. Most tourist sites are far away from the area. The hotel was clean and quiet.

10/10

Exceptional

25 Dec 2016

Hilda

Neat hotel, close to my point of destination.

I felt secure, was able to order for delivery from several restaurants around. Clean comfortable beds.

8/10

Excellent

05 Dec 2016

Jose

Everything was great except shower curtain to short and was splash out excessively , and coffee machine at the lobby to no super slow that encouraged me to not have some coffee

Family

10/10

Exceptional

09 Jul 2026

Nadia

Me encanta

Self

6/10

Pleasant

06 Jul 2026

Yesenia

El aire acondicionado hace mucho ruido, por lo tanto dificulta conciliar el sueño.
Las toallas están desgastadas.

Partner

10/10

Exceptional

28 Jun 2026

JUAN ANTONIO

Todo está excelente, lo recomiendo. Cuenta con todo lo necesario, habitación limpia, Rico desayunó buffet, baño con secadora de pelo y plancha para ropa, aire acondicionado, etc En general buen servicio. Gracias!

Family

10/10

Exceptional

01 Jun 2026

Carlos

todo excelente y muy agradecido con el personal de limpieza y personal de la entrada ya que a mi hija se le quedo su iPad y al regresar al hotel después de 2 horas la habían puesto en resguardo. MUCHAS GRACIAS!

Family_with_children

8/10

Excellent

30 May 2026

jose yahveh

De mís hoteles preferidos de saltillo del sur

Friends_and_family Family

10/10

Exceptional

28 May 2026

BLANCA PATRICIA

Muy bien la ubicación, las instalaciones y el personal muy amable!!

Business

8/10

Excellent

17 May 2026

Saúl

Ok

8/10

Excellent

16 May 2026

Saúl

Ok

Partner

10/10

Exceptional

08 May 2026

Alejandro

todo estandard,..

Partner

8/10

Excellent

05 May 2026

Fátima

Bueno

6/10

Pleasant

03 May 2026

ESTEBAN RAMON

Es increíble que al lado de un hotel esté un bar y su ruido y sumándole me tocaron muchos jóvenes hospedados bastante escandalosos.

Self

10/10

Exceptional

02 May 2026

Joaquin

Buena experiencia y muy satisfechos

Partner

8/10

Excellent

29 Apr 2026

NATHALIE

El olor de la habitación era a humedad, personal en general bueno, desayuno cumple bastante bien

Family_with_children

10/10

Exceptional

27 Apr 2026

ISAEL

el hotel y hospedaje son de comoda estancia

10/10

Exceptional

18 Apr 2026

Rodimero

Todo excelente

Partner

10/10

Exceptional

17 Apr 2026

MARIO ANTONIO

Muy repetitivo

8/10

Excellent

06 Apr 2026

jose yahveh

Hotel de los mejores del sur de saltillo, desayuno variado, personal de limpieza y recepción amable, camas cómodas pero me gustaría fuera más suave el colchón así como variar los totopos

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Mariana

Baños con muchas áreas de oportunidad

Family_with_children

10/10

Exceptional

01 Apr 2026

Mario

El menú regular aceptable, pueden mejorarlo. El personal muy amable y servicial.