Sheraton Cairo Hotel & Casino

Egypt , Cairo
CAIRO, Galaa Square
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

21 Mar 2026

edres

It was a wonderful experience and a pleasant stay. A great country and truly good people. Thank you for all your efforts.

10/10

Exceptional

17 Feb 2026

Jennifer

Everything was great

Family_with_children

10/10

Exceptional

15 Feb 2026

Naji

Very nice location, excellent breakfast buffet

4/10

Poor

14 Feb 2026

mohamed ridha Mustafa

Leakage of waters in tollets

Leisure

10/10

Exceptional

31 Jan 2026

Steven

Definitely worth using the Sheraton's Mercedes pick-up service from the airport, as their man breezed us through customs\passpoet control, took us to no-wait lines and escorted us all the way to the very nice car right out front, so no waiting, delay or hassle coming off an overnight flight 👍

People on our boat were stood up by 4.9 rated Viator pickup that never showed up and cost them hours at the airport. 🙄

Room was excellent, prices very reasonable to just eat in the hotel that was upscale and safe, with security protocols to make it a welcome place to stay.

We would definitely stay there again. ✅

Leisure Partner

10/10

Exceptional

13 Jan 2026

Ayman

Every thing was top notch

Leisure Family

10/10

Exceptional

06 Jan 2026

Lindsey Renee

The staff was so nice and helpful. The room was amazing and felt safe day and night coming and going. Would definitely stay there again.

Leisure Self

10/10

Exceptional

06 Jan 2026

Hafedh

The food was excellent, lots of variety, and the staff was very helpful and attentive! Especially Ibrahim, his service and mannerism were excellent, and has a great sense of humor, we had a great time with him! The rooms were also very clean, amazing views of the Nile! And many thanks to the house keeping, especially Mahmoud and Shaymaa, so helpful with a great smile. In general, the hotel staff were helpful, polite and very accommodating to our needs! Special thanks to the managers Hiba and Ameen. I would also like to thank yourself and juhaira who made sure we felt welcome and accommodated! Overall, a wonderful stay! Would definitely recommend!

Leisure Family

4/10

Poor

05 Jan 2026

farhan

The customer service is poor. They ignore you half the time, phone hangup countless. Rooms were ok.
We left one of my jewelry box in the room. Contacted the manager and he was able to locate it w the security.
When we came back; forget how many people we had to ask.
4 pieces of jewelry that was not only expensive but had significant sentimental value to my niece because it was from her that father.
There was absolutely no accountability or responsibility
Two different managers and none of them responded

Leisure Family

10/10

Exceptional

20 Dec 2025

adrian

Stayed for 3 nights in a family suite. Very spacious and modern room. Great service from all staff. Great breakfast. Lovely view and club lounge. Totally recommend

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Fadhel

The staff were extremely welcoming, especially those in reception (Mr Yousef in particular). Mr Omar, the breakfast’s manager, and on the breakfast’s staff, Mostafa were always there to answer any questions we might have had and they were very hospitable.

Leisure Family

8/10

Excellent

19 Nov 2025

Jaime

Good customer service, But the traffic noise doesn't let you sleep peacefully.

8/10

Excellent

10 Nov 2025

Russell

This is a solid choice with a lot going on. Views are fantastic. The Nile visible depending on your room. Service was great. Food equally so. The only reason it doesn’t get five stars from me is it’s a big and busy place. You can get lost in the shuffle on service depending I think, not enough to be aggravating just noticeable. And you are located near a bridge and relatively bury circle. Making access to what you want to see excellent but it’s busy out there. The location is great for with Giza or the Old City which are a reasonable drive away with a local knowledgeable driver. I would stay here again should I return to see the GEM which sadly I missed but might justify a return visit.

10/10

Exceptional

07 Nov 2025

Philip

Spotlessly clean rooms which are comfortable, spacious and well equipped. Complementary bottled water, tea and coffee replenished daily. Plenty of dining options. Absolutley loved staying at this impressive hotel.

Leisure Self

10/10

Exceptional

30 Oct 2025

David

Hotel is an Oasis from the busy Cairo streets. Great hotel rooms, the lounge bar served drinks and good food. Staff all very helpful. Would definitely come back.

Leisure Partner

6/10

Pleasant

16 Oct 2025

MOHAMMAD

The hotel needs renovation as soon as possible. When we hear Sheraton, we expect luxury. That was not the case with this hotel, as some facilities and the condition are both outdated.
Also, I didn’t appreciate some of the employees at the front desk. The guy who checked me in wasn’t friendly, maybe he was having a bad day at work. I also heard two female employees gossiping and talking badly about one of the customers trying to check-in. I would say this is unprofessional

Leisure Self

10/10

Exceptional

10 Oct 2025

Robin

Clean Room
Great veiw

Leisure Family

10/10

Exceptional

18 Aug 2025

Ibrahim

We had an upgrade to executive suites, with breakfast and dinner inclusive.
Room cleaning was done regularly. The female head of the executive suites was ver polite and supportive.

Leisure Family

10/10

Exceptional

18 Aug 2025

Jasvir

We had a great stay at this hotel in Cairo! The staff were friendly and helpful, and the rooms were clean and comfortable. The only downside was the amount of smoking in the lobby, but overall our experience was very positive and we would recommend this hotel

Leisure Partner

10/10

Exceptional

06 Jul 2025

ahmed

Very clean and very friendly place

Business_and_leisure Family

10/10

Exceptional

21 Jun 2025

Larry Eugene

Everyone of the staff was wonderful

Leisure Self

10/10

Exceptional

13 Jun 2025

Walid

Clean and frendly staff

Leisure Family

10/10

Exceptional

21 May 2025

JULIA

Leisure Partner

2/10

Poor

18 May 2025

Jasmine

Unfortunately, my experience at this hotel was very disappointing. The rooms were overpriced, noisy, and uncomfortable—definitely not what I expected for the rate I paid. Dining prices were shockingly high, and I was further frustrated by excessive charges at the gift shop, where I purchased a bottle of alcohol and a pair of sunglasses. Not only were the prices already inflated, but I was also hit with a special tax and an exchange fee, which felt like I was being taken advantage of simply for being an American guest.

When I asked for a refund because I couldn’t stand staying there any longer, the staff insisted I pay the highest possible rate for the night before processing any refund. It felt unfair and opportunistic. Overall, I left feeling frustrated and disappointed. I will not be returning to this property and cannot recommend it to others.

Leisure Partner

10/10

Exceptional

02 May 2025

Marilyn

You can see the Nile Rover from the hotel.

Leisure Family

10/10

Exceptional

25 Apr 2025

GEOFFREY

First and foremost i would like to thank all the staff of your hotel. they are very attentive and welcoming with a great smile. Especially Donna from the japanese restaurant, she is a great human being. I do believe she'll be a great asset for your establishment in the near future. I definitely recommend your hotel .
Thanks
Geoffrey

Leisure Self

10/10

Exceptional

19 Apr 2025

Samuel

Such a comfortable hotel. You need everything you want inside the hotel complex. The staff were extremely helpful and sweet.

10/10

Exceptional

05 Apr 2025

Nail Ahmed

Great location but no shopping within walking distance.

Leisure Family

10/10

Exceptional

25 Mar 2025

Justin

Solo US Traveller Amazing Stay

Had a perfect stay. Excellent service from all staff. Clean facilities. Gym is huge and amazing. They upgraded my room and gave me a stunning view. I’m a solo traveler from the USA/Canada and had an amazing time in Egypt in part because hotel was such a nice home base. Highly recommend! No negatives other than don’t order the Caesar salad lol

Self

10/10

Exceptional

04 Mar 2025

Koritta

Amazing stay! The hotel is everything.

Leisure Friends

10/10

Exceptional

19 Feb 2025

mohamed

👍

4/10

Poor

26 Jan 2025

Nauman

2.5 hrs wait time to check in the morning after 10 hrs flight despite the fact that I informed them that I am coming early around 8am

Leisure Family

8/10

Excellent

20 Jan 2025

Gautam

Great Hotel for your Cairo visit.

This hotel was great. It is right by the river nile. I was able to see the Pyramids from my hotel room and get a view of the Nile river. In the morning you could see the sail boats. It was fascinating. The staff were excellent, v. friendly and helpful. Special shoutout to Asmaa. The restaurants are great. The breakfast was awesome. The only issue with this hotel is the constant cigarette smell in the lobby, at the entrance and in the hallway. It's literally everywhere even though there are no smoking signs posted. I was glad I couldn't smell it in my room.

Friends_and_family Family

10/10

Exceptional

19 Jan 2025

alaa

Location and the view

Leisure Partner

8/10

Excellent

19 Jan 2025

Hind

Great hotel stay

Weve booked a club nile view room for two nights, arrived at 12 to check in at the reception and were directed to the lounge at 23rd floor for club and suites check in. The ladies at the lounge Mariam marina and mortina were super welcoming professional and nice. The lounge was panoramic you can see all cairo around you from there. Offering snacks through out the day and would like to give special thanks to Cristina as well for her special hospitality and kindness.
In general staff in the lounge are very great.
The room was of medium size but newly renovated and clean. The view from balcony over the nile was spectacular and the bed was comfortable.
Two annoying things theough the stay that waa daily checkup on the inventory in the mini bar 🙁why i need someone knocking my door for this purpose as if im in police academy?!! And second annoying is how pushy and annoying the housekeeping to clean the room even when you nicely explain you dont need anything. As well as the security and hotel staff in the back door are to persistent to provide extra services you dont need, but didnt face the same in the front gate.

Breakfast was varied and the view in the main restaurant was so good. Service at breakfast was so good as well. Special thanks to Marina.

Location was great just in the middle of cairo easy to go anywhere.

Partner

10/10

Exceptional

14 Jan 2025

Richard

Great Property and Service

We really enjoyed our stay. The property was well located to the important sites of the city. The staff was super accommodating. And the breakfast was one of the best we had in our two weeks in Egypt.

Partner

10/10

Exceptional

13 Jan 2025

Brooke

Very nice location!

Leisure Family

10/10

Exceptional

29 Dec 2024

Mithun

Exceptional location, rooms and Buffett breakfast

Leisure Family_with_children

6/10

Pleasant

28 Dec 2024

Mario

Decent stay...

The rooms was a little noisy lots of people jumping on top of the room. Service at breakfeast awful no body cares... waiters are like zombies there. Checkin to pushy trying to upsale the rooms.

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

Anna

The service is top notch; staff is incredibly friendly and professional. Food is excellent. And you can't beat the location.

Leisure Family

10/10

Exceptional

06 Dec 2024

Shakila

Great staff, facility and dining options. Would definitely recommend.

10/10

Exceptional

23 Nov 2024

Naser

Great place, friendly staff. MR Victor was very nice and gave us a complementary dinner at the club house that was very nice of him. Thank you Sheraton.

Business

8/10

Excellent

22 Nov 2024

SAMI

Room bed is comfortable. Good staff service. Great bed. Good food. Room is a little noisy sometimes

Leisure Self

10/10

Exceptional

19 Nov 2024

Sameh

I enjoyed my stay
Very nice view from my room
Easy access to anywhere in Cairo

Leisure Family

10/10

Exceptional

06 Oct 2024

jack

4 nights in cairo

We stayed here for several nights and really enjoyed our rooms and the food. We took advantage of the business club on the 26th floor, even though we went to dinners out into town nightly

Friends_and_family Friends

10/10

Exceptional

06 Oct 2024

Farid

Very good

Business_and_leisure Family

4/10

Poor

21 Sep 2024

kerry

Hotel stunk of cigarette smoke everywhere, few non smoking signs and when we requested the non smoking area in the lobby, it was not enforced by staff. Staff uniforms also smokey, and smoking allowed at counter where food and drinks served.
Then a manager was bullying his staff in the public area! Needs training.

We walked to the Novotel hotel (5min) for dinner, great service and smoke free inside... area well defined.
I appreciate the. Egypt culture is heavy smoking, but if the sheraton wants tourist dollars they will need to improve and make it a more comfortable environment
Worst Sheraton I've stayed at.
View of the Nile was good at night. Room was clean.

Partner

10/10

Exceptional

15 Sep 2024

Sameh

The service is very friendly, very nice and clean restaurants. Nice food . Classy nicely decorated lobby and coffee shop and restaurants

Leisure Family

10/10

Exceptional

31 Aug 2024

Abdullah

It's amazing place and amazing surface And amazing stuff

10/10

Exceptional

02 Aug 2024

Natasha

Booked this at the last minute to treat myself. Very spacious areas around the bar and cafe. The staff, however, were hard to flag for attention and once attended to, they were overly attentive to the point of being intrusive and needy (asking for good reviews). They would have got a good review anyway, but they just need a softer touch and be more subtle.

The staff at check-in were exceptional and helped with several different needs during my stay. Excellent English language skills and very polished in how they communicate and assist guests. Concierge staff also very helpful and attentive. After my stay I made a special request via email and it was responded to very promptly.

I didn't have a chance to use the facilities, but there was an extensive range of services and facilities. All round, a great experience if you are looking for a top star hotel in the Al Duqqi district of Giza, I would definitely recommend.

Leisure Self

10/10

Exceptional

29 Jun 2024

Elhamy

Service staff are the best of all 🙏🙏🙏👏👏👏👍👍😂

Leisure Family

10/10

Exceptional

29 Jun 2024

Elhamy

Service staff are second to none, it was a great check in by Soha, twice. Also so great to be shown our room’s features by “aam Bsheer”, also had the pleasure of meeting, accidentally in the elevator, the GM Mr. Ashraf Michele, to find out the real inspiration behind the great service. Top notch 10/10.

Leisure Family

10/10

Exceptional

05 May 2024

Tariq

10/10

Exceptional

10 Mar 2024

Ahmed

Excellent new renovated hotel
very professional staff
Amazing food variety in the morning breakfast
many options for dining
don’t forget the delicious Honey Cake from bridge cafe - overall wonderful experience

10/10

Exceptional

07 Mar 2024

Barbara

Wondetful experience with front desk staff especially Ahmedehab - fantastic help with extra night stay which i thought was included with package - as well as Ismail & all staff I encountered.

Leisure Self

8/10

Excellent

11 Feb 2024

Dirk

Great Experience

Great stay and had access to the Club Floor and facilities. Quite enjoyable. The Club Staff were very helpful and professional. The only negative would be in the morning at the Club Lounge for breakfast, the staff meeting in the kitchen/ prep area in the back, were conversing and it was loud, almost every morning. I was there for 8 days. Other than that, it was great. I’d return with no hesitation.

Friends_and_family Family

8/10

Excellent

08 Feb 2024

Emad

The furniture is quite old. However the service is excellent.

Business

10/10

Exceptional

21 Jan 2024

Larry Eugene

The staff could not have been nicer. It was very clean and upscale. Food was great. Room cleaned everyday. Over all easy to navigate around. I would come back.

Business_and_leisure Self

10/10

Exceptional

22 Dec 2023

Sang Cheol

Best assistance from staffs

Business Family

10/10

Exceptional

29 Nov 2023

Yagoub mohamed

I would like to thank the staff over the reception especially Suha is a very helpful and nice
Indeed I m very grateful overall

Business Friends

10/10

Exceptional

18 Nov 2023

Hamdi

Outstanding Performance at front desk very polite professional service

Rooms are very clean and new

Business_and_leisure Self

8/10

Excellent

18 Sep 2023

Samuel

Center located

Leisure Family

8/10

Excellent

10 Sep 2023

surekha

This is an excellent hotel with beautiful
view of the Nile. Main drawback is indoor smoking. We did not get a king bed in a non-smoking room per our reservation and even on the non-smoking floor there was smell of cigarette smoke in the corridor. We did not appreciate that.

Leisure Family

10/10

Exceptional

29 Aug 2023

ABDULLAH

Lovely place to stay

Leisure Self

2/10

Poor

17 Aug 2023

Mekdad

be carful when you go there they always will come up with something only to keep your deposit ! I got charged for a bill like 4 times

10/10

Exceptional

04 Aug 2023

Essa

In the center of the city very close to nile river
The sing is too small the shower is small

Business Self

10/10

Exceptional

30 Jul 2023

Barton

Great stay

My wife and I stayed at the Sheraton while traveling with another couple and we had a great experience. Aside from being a nice, modern hotel, some highlights were:
- A great pool and well-equipped fitness center
- A fantastic sushi restaurant
- An Italian restaurant that was tasty and a great value

Overall, we were quite pleased with our stay.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2023

Verified traveler

View of the Nile.

It was great overall. Great location, not too far from the sights. Definitely a haven in hectic Cairo.

Friends_and_family Family

10/10

Exceptional

23 Mar 2023

Sandrene

Great staff and clean property

Leisure Self

8/10

Excellent

19 Feb 2023

Lorraine

Staff was exceedingly friendly and helpful. Breakfast was super nice. Beds super comfortable and the room had a nice view. The surroundings of the hotel and Cairo in general need a major cleanup and control of the stray dog population.

Leisure Partner

10/10

Exceptional

11 Jan 2023

Yagoub mohamed

Thanks so much indeed

Business Partner

10/10

Exceptional

19 Nov 2022

Great service and good location.

10/10

Exceptional

19 Nov 2022

Good location with good service.

Business Self

10/10

Exceptional

16 Nov 2022

Great location and staffs aren nice.

Business

10/10

Exceptional

06 Nov 2022

Rodiana

We wish to had stayed at the Sheraton through the 4 nights in Cairo. We only ended up going to the Sheraton on our last evening because we extended our trip. The hotel is beautiful, clean, rooms are nice, and service was excellent.

Leisure Partner

8/10

Excellent

10 Aug 2022

Damien

Very nice. Many options for food. Can't beat the location.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2022

Ahmed

Good experience

Leisure Family

10/10

Exceptional

22 Jul 2022

Mustafa

Very friendly staff clean and well maintained close to all sites

Leisure Partner

10/10

Exceptional

02 Jul 2022

talal

Great

10/10

Exceptional

04 Jun 2022

Alex

We originally booked Aracan Pyramid and left day one. We searched for a new hotel and found this one. It was amazing. MARINA was the best.. super nice, helpful, knowledgeable, she made our experience way better from the very start. Room is spacious, bathroom is super amazing. Everyone is friendly. If your on a budget save money elsewhere and book this hotel you won’t regret it. Ask for a high floor and possibly the Nile view.

Leisure Partner

6/10

Pleasant

28 May 2022

Darren

Booked king room given single

Booked king room and was given single and wasn’t able to change even though requested. Room also smelt of smoke

Business

4/10

Poor

21 May 2022

Juan

Smoke everywhere, I was on a non smoking floor and the whole floor was filled with smoke all day and the hotel staff didn’t care
The hotel’s view of the Nile is not good, there is partial view and far away
The concierge service is not good, they don’t help with tours or planing activities

Business Family

10/10

Exceptional

16 May 2022

Lida

Warm reception and friendly staff, especially, Shaimaa who was extremely helpful.

Leisure Partner

8/10

Excellent

07 May 2022

Judy

The hotel was lovely, staff great, the issue is the none stop traffic noise, even with doors closed it is far from sound proof. Keep in mind if your a light sleeper. If you go for a walk just be aware lots of scammers wanting to be your friend.

Leisure Partner

10/10

Exceptional

05 May 2022

Verified traveler

This hotel was amazing. Staff were very friendly and went above and beyond to assist us during our stay.

I would highly recommend this hotel to those visiting Cairo.

Leisure

10/10

Exceptional

03 May 2022

Alan

Michael at front desk very helpful

Leisure Family

10/10

Exceptional

18 Apr 2022

W. Richard

Outstanding staff

Leisure Partner

10/10

Exceptional

08 Apr 2022

Christopher

Sam at the front desk was wonderful at check in!

Leisure Partner

6/10

Pleasant

25 Mar 2022

JAMAL

Staff are good except the ones at the reception
Not well informed not knowing what is priority and what is not
What I paid for is way less than what I got
Restaurants staff were great and cleaning staff were great

Leisure Partner

4/10

Poor

08 Mar 2022

Sarah

I won’t return back to this hotel at all

Friends_and_family Friends

8/10

Excellent

06 Mar 2022

Katarzyna

Staff is wonderful and bends backward to help you. The area is busy but the walk by the Nike is nice and easily accessed. It’s next to a heavily fortified Russian embassy. I also miss a regular hand soap (bar or liquid) in the room.

Leisure Partner

10/10

Exceptional

20 Feb 2022

Verified traveler

Nice hotel

Good customer service. Very good breakfast buffet. Not great for walking to attractions for tourists, but short ride.

Partner

4/10

Poor

08 Dec 2021

Yagoub mohamed