Santa Catalina, a Royal Hideaway Hotel

Spain , Gran Canaria
LAS PALMAS DE GRAN CANARIA, Leon Y Castillo, 227
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100 reviews shown

10/10

Exceptional

01 Mar 2026

Amerigo

Excellent and well located

Family

10/10

Exceptional

27 Feb 2026

Howard

Our second stay at this wonderful hotel.....looking forward to our next visit!

8/10

Excellent

27 Feb 2026

silje

A little outdated and old bathrooms

Friends_and_family Family

4/10

Poor

25 Feb 2026

DAVID

dark ,pokey room noisy broken plumbing terrible tv content and operation no replacement free water I could go on but just will never stay there again

Partner

10/10

Exceptional

23 Feb 2026

Keiko

Very elegant hotel with lots of amenities. Staff are attentive, respond quivkly to any requests
Several swimming pools. The pool on the rooftop is very beautiful

Partner

10/10

Exceptional

22 Feb 2026

Cheryl

The entire hotel was beautiful and well maintained. All of the staff were excellent. The grounds are stunning.

Friends

10/10

Exceptional

20 Feb 2026

Emma

Room was lovely and clean and housekeeping were great very friendly and courteous. Gym was well equipped and equipment was modern. Service around the pools great. Cocktails a bit hit and miss in the bar depending on who was making them but service always friendly. We would definitely return

Family

8/10

Excellent

10 Feb 2026

Stuart

A great location and a special feel. Attention to detail missing in attentiveness and wear & tear. Nevertheless a super experience.

Partner

10/10

Exceptional

25 Jan 2026

James

Hotel was stunning and well kept, food was excellent and the service was warm and geniune from everyone we met.

6/10

Pleasant

21 Jan 2026

Michelle

The deluxe junior suite we stayed in wasn’t very well designed. The dividing wall which include the TV made the room feel quite cramped. We were allocated a room which had no sunshine at all on our terrace. Service overall seemed a bit indifferent. The staff struggled to cope at breakfast with delivery of coffee taking ages. The rooftop pool is an oasis - quiet and sunnier than the main pool with plenty of beds. The main pool is busy and largely in shade by mid afternoon in winter! It was colder than we were expecting so do take warm clothes for those chilly evenings in January!

10/10

Exceptional

15 Jan 2026

Peter

All great.

10/10

Exceptional

05 Jan 2026

Mihaela

Great breakfast, beautiful property

4/10

Poor

03 Jan 2026

Stefan

Beautiful hotel but really bad service

Partner

10/10

Exceptional

29 Dec 2025

Timothy

Excellent staff; all very helpful and friendly. Set in beautiful park area. A very well looked after historic building with lots of space to relax and a spectacular breakfast and settling.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Andrew Martin

The room was lovely and staff fantastic
The only 1 problem to amenities was access to rooftop bar and pool restricted until after 5pm unless you were staying in suite or junior suite

Leisure Partner

4/10

Poor

23 Dec 2025

Anthony

We stay here for one / two nights every year. Unfortunately this years room wasn’t great. (232) there was a smell when we entered of drains. The room ac also didn’t work properly so the smell lingered. The basin drain leaked into the basin drawer, which ruined my toiletry bag and toothbrush. The shower was the main problem, the drain didn’t work and so the water flooded the room. We needed to use the towels to dry the floor which was super dangerous and slippery.
All in all not a great stay, which was really disappointing. Normally this is a good hotel, however for the premium price of the rooms we may look elsewhere next time and try a different brand.

Partner

6/10

Pleasant

10 Dec 2025

Sharron

We stayed for 4 nights in November 2025. The location was away from the busy strip, which was nice. The room was comfortable but definitely not worthy of a 4-star rating. The on-property restaurant was buffet-style with no options for à la carte. The bar had entertainment at night that was subpar and reminded us of karaoke night.
The shower leaked on to the bathroom floor which was also annoying.

10/10

Exceptional

02 Dec 2025

Sam

A beautiful hotel with old world charm but all updated in great taste. It was close to the port and bus service across the street.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Sidney Charles

The outstanding quality with wonderful staff.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Nyakeh

Luxurious hotel with amazing & attentive staff. Didn’t realise how nice it was until we booked it for our anniversary.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Hanna Maíra

Das Personal war super zuvorkommend und die Ausstattung der Zimmer war sehr gut.
Jeder Extra Wunsch wurde sofort umgesetzt und auch das Angebot des Abendessens ist sensationell. Wir werden auf jeden Fall wiederkommen!

Leisure Family

10/10

Exceptional

28 Oct 2025

Robert

Beautiful hotel all around. Great service too

Leisure Partner

10/10

Exceptional

27 Oct 2025

Emma

Stunning hotel. Very helpful when we had to amend our stay at short notice. Will absolutely be back!

Leisure Partner

2/10

Poor

24 Oct 2025

Jasmine

Charged full price and didn’t get a chance to step foot in the hotel or eat any food we paid full board for

Friends_and_family Family

8/10

Excellent

12 Oct 2025

susan

Historic Hotel in the city

The hotel is lovely and staff are warm and welcoming. There is a pool on the roof which is great for a dip in the heat and a larger pool downstairs which was also great and never too crowded. We used the spa frequently and were delighted to find its use was free as we had booked a suite. We invested in a suite for this holiday as we were celebrating a special anniversary. Although the suite was spacious and comfortable, the way it was laid out with large wooden shutters separating the bedroom and sitting room that couldn't be moved made the bedroom dark with no window of its own.

Partner

10/10

Exceptional

07 Oct 2025

Cassandra

Beautiful hotel with exceptionally friendly and helpful staff — especially Eduardo, who greeted us with a smile from the moment we checked in late at night until our last evening. He consistently went above and beyond to ensure that any issues or personal requests were handled with genuine care and attention.

There were a few small details that could be refined to make the experience feel truly five-star. For example, the bath salts weren’t replenished after the first night, and clearer communication about the rooftop pool being reserved for suite guests would have been appreciated.

A few of the other reception staff could also take inspiration from Eduardo’s open, transparent, and welcoming approach, which made us feel completely at ease.

Overall, it was a wonderful stay in an exceptionally beautiful hotel, and we left with many happy memories.

Leisure Partner

8/10

Excellent

13 Sep 2025

Reza

Hotel in total is good and we enjoyed our stay. Although its five star hotel, to me it looks good 4 stars hotel not 5 stars. Swimming pool is a bit small but super clean. The SPA is very nice and calm atmosphere.

I would suggest to book junior room as normal room doesn't have access to SPA or roof top swimming pool. However you can buy SPA pass but not rooftop swimming pool while staying in normal room.

Parking is €20 per a day which is a-bit expensive. Also rooftop bar is open to all guest after 5:30. Two staff were running whole roof top bar which was not enough at all. As the roof top bar is open to public they treated local people nicer than us.

Mini bar is not free and they forgot to put any sign about the price which was naughty. However when I complained about it they said it was our fault but at the end I paid for what I had. It would be nicer to put sign that costumer knows the price.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Damian

Excellent customer service and clearness.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Anicuta

Beautiful hotel with a mix of historic charm and modern luxury. Staff were welcoming, breakfast was excellent, and the rooftop bar had stunning views. A little outside the old town but taxis are affordable and easy. Perfect for a relaxing, stylish stay.

Leisure Family

10/10

Exceptional

05 Aug 2025

Ernesto

Great place to visit.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Gelys

outstanding ! a gem in gran canaria !!

10/10

Exceptional

18 Jul 2025

Celine

Un séjour parfait!

Un hôtel classique avec deux personnel sympathique, des espaces de vie agréables, de bons restaurants à l’hôtel et dans les environs, un positionnement parfait pour visiter Las Palmas. Nous y avons passé une semaine très agréable!

Partner

10/10

Exceptional

14 Jul 2025

Shibu

Must stay

From check in to check out seamless process, staff were superb and all went the extra mile to look after there guests. Great restaurants on site and easy commute everywhere.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Benjamin

Absolutely fantastic week at the Santa Catalina - Royal Hideaway Hotel!!

Half board, so we got to enjoy the delicious daily breakfast at the Hotel followed by dinner at the 1890 La Bodeguita - fabulous food & service at both!

The hotel is just so beautiful and staff cannot do enough for you through your entire stay!

We had 3 spa sessions to enjoy even more relaxation during the stay!

Cannot recommend this hotel enough - will definitely be returning!!

Leisure Family

10/10

Exceptional

01 Jul 2025

Florentina

Outstanding service, exceptional breakfast, great spa, extra comfy beds, piano playing every evening, surrounded by a beautiful park, every team member went above and beyond. We got chocolates and cava, and silk towel to put our feet on every morning. A corner of paradise. We'll be back :)

10/10

Exceptional

29 Jun 2025

tony

Fab

Partner

10/10

Exceptional

29 Jun 2025

Sharon

Lovely hotel, great welcome but slow check in. Staff exceptional very helpful and friendly
Beds very comfortable and linen was high quality. Large fluffy towels
Lovely spacious balconies with hot tub
Tv/ mirror was a lovely touch
Bathroom mirror excellent
Also coolysystem air con fans etc were very efficient and quiet
Pool area fantastic
Gorgeous hotel, we will definitely visit again!

Leisure Family

10/10

Exceptional

14 Jun 2025

jorge

Stunning

10/10

Exceptional

03 Jun 2025

Thomas

A classy hotel. Well maintained. Multiple restaurants (though not all were open). Rooftop pool and bar/restaurant. Nice location. Don't know how to say it any better but we would love to stay there again.

Leisure Partner

8/10

Excellent

03 Jun 2025

Staff incredible, was an anniversary break, bubbles and chocolates delivered to hotel room as gift from hotel. Room service food was not great the chicken was tough and chewy in both of our club sandwiches so had to remove and leave it.

The steak I ordered in restaurant was over cooked, sent it back and it arrived beautifully cooked. Overall a great stay would have given a solid 5 if it were not for the food issues.

Partner

10/10

Exceptional

23 May 2025

Anthony

Well worth a visit!

After a slightly shaky start (loud music until late on the first night) this stay was just wonderful. The hotel is beautifully maintained, fantastic pool area and great options for drinks and food. The staff right across the hotel are amazing. Location is a little out of the way for old town but taxis are easy to hail. Overall a great experience and will return!

Partner

10/10

Exceptional

27 Apr 2025

oscar

Nice place, wonderful service

Leisure Family

10/10

Exceptional

25 Apr 2025

Laura

Beautiful historical hotel with excellent facilities. Very centrally located in the city

Leisure Family

10/10

Exceptional

24 Apr 2025

Jonathan

Leisure Partner

10/10

Exceptional

20 Apr 2025

Fred

A very special hotel. Accommodations were wonderful. Hoping to return one day.

Leisure Partner

10/10

Exceptional

15 Apr 2025

Caroline

Charm and ambience. The staff were excellent knowledgeable and helpful. The food was delicious.

Leisure Friends

10/10

Exceptional

15 Apr 2025

Diana

The landcape and scenery on the grounds was so beautiful and walking was one of our best experiences in any hotel. The architecture and furnishings were so royal.

Leisure Partner

8/10

Excellent

30 Mar 2025

Daniel

Nice hotel. Feels like everything is an upsell though… pay to use the sauna

8/10

Excellent

27 Mar 2025

Sally

This hotel is a beautiful oasis in the city. The facilities and staff were all excellent.
It is a 40/50 urban walk from the old town & main beach.
Our only disappointments were a very long wait to check out (over an hour) and a disturbed night following a wedding in the hotel. The wedding noise was not an issue but tidying the outdoor space just outside our rooms went on until the early hours - worth checking

Leisure Friends

8/10

Excellent

22 Mar 2025

David

Leisure Partner

10/10

Exceptional

21 Mar 2025

Ian Edward

We love this hotel and come here every year for March sun.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Daisy

Excellent hotel with an amazing staff!! We’ll definitely come again!

Leisure Partner

10/10

Exceptional

15 Mar 2025

Christopher

Beautiful Las Palmas

Beautiful hotel, good location. Clean, quiet

Partner

10/10

Exceptional

13 Mar 2025

Yuriy

Perfect

10/10

Exceptional

03 Mar 2025

David

An oasis in the city

Excellent hotel - a tranquil oasis in the city. Pleasant environment with friendly and helpful staff. The '1890' restaurant was the only disappointment - merely adequate and less refined than the rest of the hotel.

Partner

10/10

Exceptional

23 Feb 2025

helmut

Most enjoyable experience

It was a very very good experience! It’s worth to stay in a suite or junior suite for access to rooftop

10/10

Exceptional

21 Feb 2025

Paul

Smart tvs needed in all the rooms

Everything was amazing the only thing is they need smart TVs in all the rooms immediately it’s the future most hotels do this. Come on guys

Friends_and_family Family

8/10

Excellent

15 Feb 2025

Jacqueline

The public spaces were lovely and the staff friendly, efficient and helpful.

Breakfast had plenty of choice and the quality was good. Served on a pretty terrace made for an enjoyable experience.

The bedroom and bathroom were extremely attractive but lighting was a little confusing and the room was a tad on the dark side.

Our balcony which was supposed to have garden views looked out onto other bedrooms opposite and they were very close. Because of this there was very little sun or privacy.

Leisure Partner

10/10

Exceptional

11 Feb 2025

Verified traveler

2 night relaxing

It was a very enjoyable & comfortable stay for 2 nights. The hotel was renovated after Covid. Bathrooms are modern & excellent. The spa, pool,breakfast & staff were really good. Nice areas to sit & read.
Thank you

Partner

8/10

Excellent

10 Feb 2025

Richard

Hotel of charm

Great hotel and excellent breakfast however the Mediterranean restaurant was awful and expensive. Would not recommend or return great hotel to stay in but don’t eat there

Partner

10/10

Exceptional

31 Jan 2025

John

Lovely hotel, well cared for historic building, very professional staff. Highly recommended.

Leisure Partner

10/10

Exceptional

28 Jan 2025

Matthew

A very luxurious hotel, excellent room with a lot of really good features such as a blind within the window which cuts out all light and a very large mirror which doubles as the tv.

Leisure Partner

10/10

Exceptional

26 Jan 2025

Fay

Fabulous service at the hotel in all parts. Lovely room with a view. Ate in Poemas restaurant which was a really special treat. The pool at the top of the building is a great space.

Leisure

6/10

Pleasant

21 Jan 2025

John Andrew

Should be better for a 5 star hotel

Very limited choice for lunch and dinner. Housekeeping was not good. Otherwise it was a lovely property with mostly helpful and polite staff

Partner

10/10

Exceptional

11 Jan 2025

kevin

Top notch property. Triple A+

Our favourite hotel in Spain. Superb property brilliantly managed.
Returning next year.

Partner

10/10

Exceptional

05 Jan 2025

Ravinder

The only thing we could fault is that there is policy on guests reserving sunbeds with a towel very early in the morning, so you often can't get a sunbed in the sun which is part of the reason we were drawn to the hotel, for the pool area, which is lovely.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Jane

The hotel has an older charm but is absolutely up-to-date with amenities and style. It is spotlessly clean everywhere. All staff in every area are knowledgeable, helpful, respectful and very friendly. The only surprise we found was the extra charge to use the rooftop pool area and a bed charge for the wellness pool area. This did not spoil our stay, however. We stayed half board and the food in the restaurant was fabulous. A great choice, well cooked and beautifully presented. The staff in this restaurant were particularly friendly and accommodating (I am ceoliac, so have to be careful). Breakfast choice is vast and I was so pleased to see extra items for gluten free guests. We really did have a lovely time and would most certainly return to the Santa Catalina!

Leisure

10/10

Exceptional

02 Jan 2025

Wendy

The perfect retreat for a relaxing break

Leisure Family

10/10

Exceptional

02 Jan 2025

Jane

Fab hotel great location.

10/10

Exceptional

30 Dec 2024

Wille

We loved it. 10/10
But was under the impression that we were gonna have a bathtub but there was none.

Partner

10/10

Exceptional

24 Dec 2024

David

This hotel is one of my favourite hotels i have stayed at, the Breakfast in particular is excellent

Leisure Self

10/10

Exceptional

13 Dec 2024

Sury

Simply the best. Enchanting hotel with a great spa and Michelin star restaurants. The people and staff were warm and friendly

Leisure Family_with_children

10/10

Exceptional

13 Dec 2024

Wil

Wonderful resort hotel

Partner

10/10

Exceptional

12 Dec 2024

Daryl James

Really excellent breakfast with lots of choice and beautiful breakfast setting, wonderful rooms with comfortable bed, the hotel is set I really stunning grounds. Very nice pool which was a bit cold in December, limited food menu pool side for lunch, staff were good but did not walk around taking any drink orders, always had to order each drink at the bars. A high end 5 star hotel, will be back

Leisure Partner

10/10

Exceptional

12 Dec 2024

Axel

Axel at front desk was super professional and helpful

Leisure

8/10

Excellent

09 Dec 2024

Mihai

There are a few aspects here that the management should take into account if they are to live up to their five-star status. We had a lovely stay, good accommodation, good food, but some services need to be improved. The La Bodeguita restaurant, where we had half board included, requires you to call every day and make an appointment. Like any person who goes on holiday where it is warm and you also have a beach, of course you leave. The problem is that when you call to make an appointment, many times no one answers, their excuse is that they are very busy. Coming back from the beach, you go to the restaurant in person to make a reservation but to your surprise you find out that 6, 7, 8 pm is not possible because the tables are occupied. The only thing left is to eat after 8 pm, which we are not very happy about. Then another problem that needs to be solved. The preferential treatment of customers. We do not drink alcohol, so I will only order water or a non-alcoholic beer after the meal. You order from the waiter and he is very unfriendly (and here I would like to specify that only that older gentleman with gray hair and more solid like that) had that behavior), brings you the bottle, which he leaves on your table and that's it. The neighbor at the next table orders a bottle of wine which the waiter brings him and then pours into his glasses. As for these waiters, it is visible from a distance that they are somehow selective with the customers, to not use a harsher word.. Thx

Leisure Partner

10/10

Exceptional

07 Dec 2024

Richard

Getaway

Beautiful.

Partner

10/10

Exceptional

05 Dec 2024

Edwin

Partner

10/10

Exceptional

02 Dec 2024

Amanda

Beautiful property. Delicious & expansive buffet breakfast. Pleasant & professional staff.

Leisure Partner

10/10

Exceptional

29 Nov 2024

Marcus

Excellent resort hotel with luxury accommodation. Very close to the beach and an array of good restaurants. Highly recommend

Leisure Family

10/10

Exceptional

29 Nov 2024

Jane

Excellent Hotel

The staff were exceptionally friendly and nothing was too much trouble

Partner

8/10

Excellent

17 Nov 2024

Katharine

It’s a lovely iconic property with incredible public spaces including a roof terrace and large outdoor pools.

Leisure Partner

10/10

Exceptional

12 Nov 2024

Alex

Lovely hotel, friendly and efficient staff, and the room was superb.
Will definitely stay here again if I'm ever back on the island.

Leisure Friends

10/10

Exceptional

05 Nov 2024

GRANT

Beautiful property. Fantastic breakfast. Lovely pool. However, pool food was not great. Chicken in Caesar salad was so tough it was like eating rubber, such a shame as everything else was perfect.

Leisure Self

10/10

Exceptional

05 Nov 2024

Verified traveler

Stunning hotel with amazing customer service. The hotel has a great restaurant with a great menu and we really enjoyed breakfast too. There's a pharmacy and supermarket just a 5min walk away so everything you need is close by. Would definitely stay again

Self

10/10

Exceptional

15 Oct 2024

Verified traveler

Magnificent Hotel

Our two night stay at Santa Catalina was pure luxury with its spacious accommodations. With gardens near lounge areas and restaurants as well as a beautiful patio and pool on the top level of the hotel we had every possible ideal space for entertaining visitors. The atmosphere created by this restored structure 100 years old was simply stunning. We were so thrilled to have been able to experience it on the last days of our trip. We’ll be back!

Partner

10/10

Exceptional

15 Oct 2024

Nancy

This is a gorgeous hotel and felt like old world charm. Loved having drinks at the bar in the evening while a pianist entertained. The roof top pool we got access to, was the perfect way to unwind. We enjoyed a couple of meals on property and had zero complaints. One of our favourite stays during our trip!

Leisure Partner

10/10

Exceptional

14 Oct 2024

David A

Excellent service. True elegance.

Leisure Partner

6/10

Pleasant

12 Oct 2024

Fiona

Very elegant hotel with spectacular gardens. However once you get on the elevator to your room the experience goes downhill. The ceiling in the elevator was covered with dirty spots. The wallpaper down the hallways was lifting and the woodwork was chipped in many places. The carpets needed steam cleaning and a good vacuum. Our room was about 85 when we arrived. The AC was off and didn’t function properly. Luckily there was a ceiling fan. The was a large cockroach dead in the living room. The bathroom floors were dirty and had hairs. The sofa in the living room was too large for the wall it was placed against so it was cockeyed. Neither the pillows or mattresses had protective covers. The balcony was huge but sparsely decorated leaving little sitting room. The shower oddly had wallpaper and there was mold in the corners. I felt like I was staying at a tired vacation rental. This hotel has wonderful bones but lots of deferred maintenance. The pools and rooftop bar were lovely.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Teri

Lovely hotel, not many restaurants near by other than 2 Michellin restaurants on the property, not far from Old City, Malcom area by the ocean, wind suffers, sand beach, lovely promenade with many restaurants, too far to walk! Lovely it!

10/10

Exceptional

10 Oct 2024

Paul

Lovely property

Leisure Partner

10/10

Exceptional

10 Oct 2024

Beja

A very pleasant surprise. The hotel and facilities are just gorgeous.

Leisure Self

8/10

Excellent

10 Oct 2024

Verified traveler

Check in inefficiencies. Long waits

Partner

10/10

Exceptional

08 Oct 2024

Mark

The Santa Carolina is a beautiful looking hotel with very comfortable rooms and facilities. But beyond these aesthetics the staff are old Skool wonderful and the food was superb.

Leisure Partner

10/10

Exceptional

01 Oct 2024

Mrs a d

Fantastic hotel, full of character. Spotlessly clean, staff were lovely. And the food to die for. Well worth the money. Thank you!

Partner

10/10

Exceptional

01 Oct 2024

George Aidan

Lovely hotel

Leisure Partner

10/10

Exceptional

26 Sep 2024

Angela

it was amazing, there was only one small disappointment and that was in the well centre where I found the staff unapproachable and not very friendly.

Leisure Partner

10/10

Exceptional

14 Sep 2024

gwyneth

The beautiful building and gardens. The pool area is outstanding. Every member of staff is so friendly and go out of their way to make the guest's stay as enjoyable ad possible.

Leisure Friends

10/10

Exceptional

07 Sep 2024

Edlyn

My husband and I enjoyed our Babymoon staying at this hotel!

Leisure Family

10/10

Exceptional

07 Jul 2024

Diana

If you go to Las Palmas you should stay here . Santa Catalina