Name: DoubleTree by Hilton Chicago - Alsip
Address: 5000 West 127Th Street, Alsip, 60803, US

10/10

Exceptional

24 Jul 2026

Bobby

Property was nice and clean, staff was exceptional!!

4/10

Poor

23 Jul 2026

Robert

Hotel is VERY tired and needs a complete overhaul.

2/10

Poor

23 Jul 2026

Yonnel

We checked in around 3pm money was immediately taken out from my account . We stayed for 1 night immediately we checked out in the morning we received another notification money was taken out again we quickly went to the reception and showed proof of payment charged X2 $450 they were not helpful instead they informed us to call the bank which we did. The bank confirmed that the Hotel took payment X2 they have to refund our money or we should file a dispute. Waited 1 week no payment came we filled a dispute. This is a disappointment

4/10

Poor

21 Jul 2026

Vivek

The room was clean but some how after we entered the room we all started sneezing also there was water getting colkected in bath tub when u took bath... breakfast was ok not much vegeterian options available but good for non veg.

10/10

Exceptional

21 Jul 2026

Kerry

Great stay. Staff was nice and friendly. Room was clean and comfortable; and of course the cookies were great!!!

Partner

10/10

Exceptional

20 Jul 2026

Shantel

I loved it

10/10

Exceptional

20 Jul 2026

Alicia

It was ok. Initially when I arrived it was two woman at the counter, a young Hispanic woman and an older Caucasian woman. The Hispanic woman was helping a customer and the Caucasian woman had her head down in the computer. I approached the Caucasian woman because she looked up and smiled so I approached her counter and she looked up and said she’ll assist you when she’s done. I’m like oh wow, ok. But she was so nice and gracious that it allowed me to overlook the other woman ignorance.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Zhena

The hotel was clean, and the staff was polite, professional, and welcoming. I had a pleasant stay and appreciated the excellent customer service.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Turance

My stay was overall pleasant and convenient, especially with the reliable and punctual airport shuttle service. However, the hotel is starting to show its age, with the carpets looking quite worn in some areas. It was a good experience. I would rebook. Thank you.

Family

4/10

Poor

12 Jul 2026

Karen

There was one working elevator in the hotel. The only working elevator stopped working on Sunday morning and my 83 yr old mother who uses a wheelchair had to walk down four flights of stairs. The building smelled like mildew, especially the gym.
Not worth $300. Expected better and hope for some type of price adjustment for my two rooms.

Family_with_children

10/10

Exceptional

12 Jul 2026

Tiffany

….

8/10

Excellent

09 Jul 2026

hind

Staff was very friendly

Family_with_children

4/10

Poor

09 Jul 2026

Salina

Hello, I went to check this hotel out because its located right in the parking next to my job. When you walk in it looks beautiful I asked to see the pool and the front desk woman supervisor was very helpful so I booked a double bed. When I got to the property they had one person working the front desk with staff around who refused to help her. They first gave me a room on the first floor that smnelled like cigarettes and mildew I came back had to stand in a long line because nobody was helping the poor woman at the front desk I waited for about 15 minutes and requested another room , I got the other room that was not that clean there were wrappers left in there from the previous guest. Then I noticed a bug on the ceiling my husband killed it no big deal. The two biggest upsets were that the internet would not connect to my devices to watch movies and to work. I called for help the night manager a man came to my room and was trying to be helpful but we couldn't get it to connect. The pool smelled like it needed some cleaning, and the beds were the most uncomfortable beds i've ever slept on. I am upset spending over $200 at this property.

Partner

10/10

Exceptional

05 Jul 2026

Keith

Jordan trainee was excellent. Very friendly and helpful. He recommended the restaurant at the hotel and noted that the burger was excellent. My family and I went to the restaurant and got the burger and Jordan was absolutely correct. The 2 gentlemen that served us at the restaurant were equally phenomenal. Both at dinner and at the breakfast buffet. The next day the room was clean, and. Roomy. The cookies were obviously wonderful as well. I had a great experience! My only negative critique was that one of the elevators was out of water. However, there wasn't a major delay in elevator usage. So, not a major issue

Family_with_children

10/10

Exceptional

05 Jul 2026

Eric

It was a really nice room. Bed was comfortable. Tv was awesome. Not my first visit to Double Tree in Alsip and definitely wont be my last.

Family_with_children

8/10

Excellent

05 Jul 2026

Lazar

Saturday morning check out clerk was rude and complained about being short staffed. This is my second reservation where I received an accessible room instead of a non-accessible one. I was informed by Doubletree it is Hotels.com mistake. See text response below:

Hotels.com booked that King for you
-Sharon

Partner

6/10

Pleasant

02 Jul 2026

Anna

1, the pool was out of service
2, Do not pay for the breakfast. There was a thick short hair in the eggs. Like maybe a beard clipping. Definitely wasn't mine or my daughter's

Family_with_children

10/10

Exceptional

01 Jul 2026

Annece

They are so great clean rooms

10/10

Exceptional

30 Jun 2026

Cattina

6

Self

10/10

Exceptional

29 Jun 2026

Cattina

6

Self

10/10

Exceptional

27 Jun 2026

Deena

Great stay, quiet and staff was very friendly. Also, the breakfast buffet was good.

Self

8/10

Excellent

23 Jun 2026

Arnetta

Best cookies

Family

4/10

Poor

22 Jun 2026

Sharon

Lost power my second not there due to the storm. It was scary to sleep in a dark room. Didn’t like walking into a dark hallway. Not enough lighting was provided. When I came in to go to my room, hotel did not make that I made it to my room safely. I called to complain, left a message with a hotel manager on a voicemail, she did not return my call. Will never stay there again.

Self

10/10

Exceptional

22 Jun 2026

Lazar

Great hotel to rest and feel safe

Partner

2/10

Poor

20 Jun 2026

Fidelia

Terrible smell on Hallways and the room
Room have every item broken and old
I feel I waste my money,

Family_with_children

8/10

Excellent

18 Jun 2026

Kenneth

Staff was very friendly. Had AC issues in our room that were dealt with to some degree. Great location for visiting relatives in the area. Quiet.

Partner

10/10

Exceptional

18 Jun 2026

Michael

Incredible, kind and helpful staff throughout the property..

Self

10/10

Exceptional

17 Jun 2026

aubrey

Good property

10/10

Exceptional

16 Jun 2026

Kimberly

The hotel staff was great and the cookies were delicious

10/10

Exceptional

15 Jun 2026

Lisa

Excellent room, great location. Clean and quiet with nice indoor pool. The kids loved the warm chocolate cookies on arrival.

Family_with_children

2/10

Poor

15 Jun 2026

Nour

I am extremely disappointed with my stay at the DoubleTree in Alsip, Chicago. During my stay, the hotel experienced a power outage that lasted for several days, creating significant hardship for guests. What was most frustrating was the lack of concern, communication, and assistance from the staff. Many employees were rude and unhelpful when guests sought information or support.

Despite the prolonged outage, the hotel failed to provide basic accommodations such as clean towels, fresh supplies, or reasonable alternatives for affected guests. My family includes an immunocompromised individual as well as two family members with diabetes who require insulin, making reliable electricity and refrigeration essential. The situation created unnecessary stress and potential health risks.

At a minimum, I would have expected management to help guests find alternative lodging or provide meaningful solutions during an extended outage. Instead, we were left to fend for ourselves with little guidance or support.

A hotel’s true quality is revealed by how it handles unexpected situations, and unfortunately this property fell far short of reasonable expectations. I cannot recommend staying here based on this experience

Family

10/10

Exceptional

15 Jun 2026

Guillermo

THE ROOM WAS QUITE CLEAN AND WELL FURNISHED, THE STAFF WAS FRIENDLY AND HELPFUL EVEN WHEN I ARRIVED QUITE LATE AND THERE WAS AMPLE PARKING.

Self

2/10

Poor

14 Jun 2026

Verified traveler

There was a power outage but prior to that there was hair in sink and gum on lamp.

Partner

8/10

Excellent

12 Jun 2026

Jeffrey

We experienced a power outage for our stay. The staff assisted us to our room. However, the power did not ever resume, it was difficult to pack to leave. Our stay was fine considering the limitations.

10/10

Exceptional

12 Jun 2026

Yousef

Nice

10/10

Exceptional

11 Jun 2026

Leakna

Perfect

Family_with_children

8/10

Excellent

11 Jun 2026

Latanya

My stay at the DoubleTree was good overall, but it definitely felt like a mix of old and new, and at times it was hard to figure out exactly what kind of experience the hotel was aiming for.

Let's start with the cookies. The cookies are always amazing;chef's kiss! Honestly, give me more. Give me the Cookie Monster experience. If there were an option to get a fresh cookie every time I walked through the lobby, I'd be first in line.

The room itself had some nice touches. Walking into a hotel room and seeing your name displayed on the television is a wonderful welcome. I also appreciated the variety of apps available on the TV. There was no need to bring a streaming stick because all the comforts of home were already there.

However, cleanliness could have been better. The refrigerator, in particular, looked like it had been overlooked for a while. It could have used a good wipe-down and scrub before guests arrived. It's one of those small details that can make a big difference in first impressions.

The bathroom felt like a blend of old and updated features. While the sink area appeared to have received some upgrades, the shower/tub combination felt dated compared to many hotels that have moved to walk-in showers. The overall design seemed caught somewhere between a renovation and the original layout.

Another issue was the towel situation. The room was booked for two people, but the number of towels suggested otherwise. When additional towels were needed, I discovered that g

Partner

10/10

Exceptional

08 Jun 2026

JIM

A very nice hotel. Easy to find and well-maintained. Big, beautiful indoor pool. We enjoyed before leaving in the morning for the Chicago Blues Festival.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

LaWanda

Overall not a bad experience. Just rooms need to be cleaned much better. More attention to detail

4/10

Poor

04 Jun 2026

sara

Hot water stopped working and had to book a new room at

2/10

Poor

02 Jun 2026

Ronnie

My brother booked a stay at DoubleTree by Hilton Chicago Alsip for his birthday because the hotel looked great in the photos and appeared to offer a quality guest experience. Unfortunately, our experience was extremely disappointing from the moment he arrived.

During check-in, the front desk staff were unfriendly, unhelpful, and appeared unwilling to assist him. The check-in process took an unusually long time, and the overall customer service was poor. As a guest, you expect to be treated with respect and professionalism, especially at a Hilton-branded hotel.

The biggest issue occurred the following morning. My brother had already paid for early check-in and check out and requested what time late check-out. We understand that late check-out may depend on availability, and that is completely reasonable. However, when we called the front desk for clarification, the receptionist, whose name was either Kay or Kai, was extremely rude. Instead of explaining the situation professionally, she abruptly hung up the phone. We called back multiple times, but our calls went unanswered.

This experience left us feeling disrespected and questioning whether all guests are treated equally. As African guests, we could not help but feel uncomfortable based on the way we were treated throughout our stay. Whether intentional or not, the service we received did not reflect the hospitality, professionalism, or customer care expected from DoubleTree by Hilton.

If you are looking for a hotel in

Self

10/10

Exceptional

01 Jun 2026

Rodney

The shuttle driver was VERY FRIENDLY! The hotel staff was also VERY FRIENDLY!

Partner

10/10

Exceptional

01 Jun 2026

THERESA

very nice botel and great cookies the amentirs were great other than the pool not open!!

Friends

8/10

Excellent

31 May 2026

Phyllis

Upon arrival, the room was very clean, which was very nice. Everything was sparkling. I went out for the day when I came back. No one clean up the room and they had no complementary breakfast you had to purchase which I didn’t that was a first for me, Me. overall, I enjoy the stay.

Family

6/10

Pleasant

29 May 2026

Trish

Pool was closed “for repairs.”

Family

10/10

Exceptional

27 May 2026

Solomon

I want to t

2/10

Poor

26 May 2026

Graham

Truly a terrible stay. The front area is nice but the rooms are a whole different building. It’s very old and smelly. Smells like mildew and smoke, and Mary Jane. Carpet needs to be ripped out and redone.

Inside the room the ac emits a chemical smell when you change it form hot to cold, the bed was broken and sagged, the ac would randomly just not work at all because it’s old and the mildew smell from the hallway drifted in the room.

My room was so uncomfortable I had to get out and just get fresh air. On the final day they switched my rooms but it didn’t get better. This is a ratty old hotel cosplaying as a nice hotel. I’ll be more careful staying at doubletree brand again.

A cheaper newer 2 star comfort suites or something would have been better. They didn’t address my concerns while I was there in fact they were just rude to me.

I spend over 50 nights a year in hotels and boy what a dump. I’m in a company paid cheap motel tonight and it’s better! No bad smells. I tried to reach out to hotels.com and the hotel to cut my visit short but neither would refund me. Truly a terrible experience. I would never book a wedding here. Me and other guests complained about the obvious disgusting smells on floor 2 getting on and off the elevator. One of the all time worst.

Self

10/10

Exceptional

26 May 2026

Michael

Restaurant was amazing. Shuttle service went out of the way to help.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Tiffany

Always a nice stay.

Family

10/10

Exceptional

19 May 2026

Sujatha Reddy

It was safe and people were friendly

4/10

Poor

17 May 2026

lashon

Parking was very easy, the shower didn't get hot enough so we didn't say anything because we were rushing. Breakfast is good should be cheaper for $20 buffet. Kids under 13 shots eat for free is my opinion! Very nice people clean rooms! Should be at a cheaper price but I did enjoy my time

Family_with_children

10/10

Exceptional

17 May 2026

Janice

The pool was out.

10/10

Exceptional

17 May 2026

Chloe

Other than the pool being unavailable, we had a positive experience. The staff was very communicative and catered to our needs. We would stay here again!

10/10

Exceptional

15 May 2026

Patricia

Excellent service by all

8/10

Excellent

15 May 2026

Cicely

It got the job done, nothing to write home about.

8/10

Excellent

11 May 2026

Sarah

Clean room with comfortable bed. No complimentary breakfast. No microwave in room. Pool closed. Parking was good. If there was a fitness room I couldn’t find it. Outside visiting area very convenient.

Partner

2/10

Poor

11 May 2026

Mustafa

First time i have been there and last time

Family_with_children

10/10

Exceptional

07 May 2026

Kevin

Clean room

Partner

8/10

Excellent

05 May 2026

Gay

Breakfast menu was disappointing. Bed and room were comfortable and quiet.

Partner

10/10

Exceptional

04 May 2026

Kaila

Best hotel stay in Chicago

6/10

Pleasant

04 May 2026

Danielle

Amazing customer service but the facility isn't maintained. The shower didnt work and instead of sending maintenance they sent a housekeeper 20 mins later. I couldn't shower before my work conference and I had to wash up at the sink. The fridge didnt work either. I would definitely stay here again though because of the staff attitude and customer service. Kay is a gem.

Business

10/10

Exceptional

04 May 2026

Chloe

Great place, staff were very helpful, friendly, and accommodating!!

Business Friends

4/10

Poor

04 May 2026

Amar

First off smell like weed everywhere. Musty smell in the hallway. Bathroom floor was dirty and shoe print on the floor. Carpet smells. Idk how this place double tree by Hilton. Compared to other double tree I have been stayed at. Felt like I’m in low budget hotel or motel.

Friends_and_family Family

4/10

Poor

04 May 2026

Karen

No pool, down since February, no hot tub, same reason. The Expedia site had no mention of this nor did Double Trees web site.

Partner

10/10

Exceptional

03 May 2026

Omar

Clean rooms, friendly staff

6/10

Pleasant

03 May 2026

Brenda

I booked this hotel because it was my grandson birthday. The only thing he wanted to do was be in a hotel and swim. When we got there the pool was closed. This information was not on the website so we were very disappointed because it wasn't anything for him to do

Family_with_children

10/10

Exceptional

01 May 2026

Kanisha

Great hotel! Unlimited cookies!

Partner

10/10

Exceptional

27 Apr 2026

John

.

Partner

10/10

Exceptional

26 Apr 2026

Thea

Yes, I felt safe walking to and from my car. The room was very comfortable and clean. I didn't have the breakfast, I've heard its good.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Pedro

Their service was great asking us if we needed anything was great caring for the customer.

Family_with_children

10/10

Exceptional

23 Apr 2026

Chanta

Clean room, great parking

Family

10/10

Exceptional

22 Apr 2026

Sharon

STAFF WAS EXCEPTIONAL NICE, ROOM WAS CLEAN AND BREAKFAST WAS FRESH AND GOOD

Family_with_children

4/10

Poor

20 Apr 2026

Lois

The swimming pool was not working. The room was very far to walk. I asked for a senior accommodation. The property was Mail maintained, but they seem like they overcharged me because my hotel stay together was only supposed to be 357 and I see they didn’t added another $78 so and it was it was $100 deposit fee to be retired. I wasn’t happy with that.

Self

4/10

Poor

18 Apr 2026

Gail

Shuttle service from the airport to this hotel! You have to call and make reservations! Does not say that on their website! Very disappointed and had to get a very expensive Uber ride to the hotel! This was after long day of cancellations for flights and arrived at airport at 9:15pm. Was looking forward to getting on the “ free shuttle “ to this hotel and going to bed! Need to be clear on their website on “ shuttle!

Partner

10/10

Exceptional

17 Apr 2026

Litzy

Close to the wedding venue where my brother had his wedding! They were very accommodating to all of my family.

Family

8/10

Excellent

17 Apr 2026

Edra

No breakfast. Parking cool

Partner

2/10

Poor

16 Apr 2026

Marissa

Super thin pillows & rooms smelled terribly. There were stains on the ceilings & walls were super thin. You could hear everything & lights/noises all through the night coming through the door. The stairwell was locked, so you were forced to take the antiquated and slow elevator. Gym was definitely underwhelming with minimal equipment. It was dirty, and paint was peeling everywhere. Just terrible stay.

Self

8/10

Excellent

12 Apr 2026

Murial

Didn't eat breakfast..parking was fine.

Self

10/10

Exceptional

12 Apr 2026

Tina

The room had roaches and the staff that served our party at the banquet were rude. It was almost like they treated us as if they were doing us a favor by letting us eat. Didn’t allow us to eat without feeling rushed and immediately cleared the food we paid for without allowing us to eat as much as we paid. Just because the property has a few staff members that were polite during check in is why I didnt rate it 1 star. Do better

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Armando

Everything was excellent

Self

10/10

Exceptional

10 Apr 2026

Tiger

Great room!

Self

8/10

Excellent

09 Apr 2026

Matthew

Breakfast was great in the restaurant and the beds are very comfortable!!

2/10

Poor

08 Apr 2026

Dale

Had a bad experience!

4/10

Poor

06 Apr 2026

William Robert

They did not clean our room after 1st date, had to asked for more towels. It was a party and at 2 am they were fighting in the hallway.

Family_with_children

6/10

Pleasant

06 Apr 2026

Fran

A charge for a bottle of water in the room and the breakfast not included will be a deterrent for us next time but the hotel itself was very nice and clean.

Family

8/10

Excellent

05 Apr 2026

judy

Clean room

10/10

Exceptional

04 Apr 2026

musa

If check in is at 4 maybe consider having someone else at the desk as well. Had one older lady, tending to four different customers, all by herself.I felt so bad for her

Friends_and_family Friends

8/10

Excellent

03 Apr 2026

William

Good parking

Self

6/10

Pleasant

02 Apr 2026

Tamika

I love the hotel. No complaints about the staff. However I wasn’t able to relax because of the constant traffic on the floor. Overall a pretty rocky stay.

10/10

Exceptional

02 Apr 2026

Marquetta

Everything was top tier pool was out first day. But was fixed after

8/10

Excellent

31 Mar 2026

Nour

Overall experience was good

Family

10/10

Exceptional

30 Mar 2026

Kyra

Very nice hotel !

Family_with_children

10/10

Exceptional

30 Mar 2026

Holly

I had a member of the cleaning staff walk in my room at 8:41am. She said that she knocked, but I hadn't heard it.

8/10

Excellent

29 Mar 2026

Tiffany

Good location
Nice warm pool
No cookies were ever ready though and this is one of the best parts of staying at double tree hotels

Family_with_children

6/10

Pleasant

28 Mar 2026

Maloree

I was expecting a little higher quality stay here. The bed was pretty comfy and nice clean bathroom. The staff was so friendly and helpful when there was an issue. Only thing is the elevator for the far rooms had me questioning getting on it. Felt a little unsteady, and also the room they gave me had the smell of mold in it. I turned the AC off which helped slightly, but even the day after it still had that lingering smell. Not too bad though.

Self

10/10

Exceptional

28 Mar 2026

Thea

I was only there overnight and got in late. The room was very clean, bathroom as well. The front desk was very quick and efficient. I would most definitely recommend, and I plan on going back.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Annece

I’m

10/10

Exceptional

28 Mar 2026

Jack

Plenty of parking, clean rooms and a nice facility. Pleasantly surprised!

Partner

2/10

Poor

27 Mar 2026

Carmen

The noise at night was just ridiculous. Loud music loud kids in the hallway. Noise until after midnight. I asked for my room to be cleaned and refilled twice they came in no coffee,sweetener,stirrers.On the second cleaning there was only a half roll of toilet paper left and they never gave us a backup roll. They did not have breakfast so the coffee in the room was important. I travel a lot will never stay there again.

Family

10/10

Exceptional

27 Mar 2026

Barbara

Beautiful Room and professional service.

Friends_and_family Family