Name: Holiday Inn Chicago – Midway Airport S by IHG
Address: 7353 South Cicero Avenue, Chicago, 60629, US

10/10

Exceptional

23 Jul 2026

Richard

Everything was good. With the exception could not get a printout of my receipt.

4/10

Poor

23 Jul 2026

Michael

the staff is cold and unprofessional breakfast is 20 dollars. table light flickers and the only amenities were a gym…there’s a planet fitness right next to it so it’s pointless,would not recommend.

6/10

Pleasant

22 Jul 2026

Kathryn

Don’t get fooled by the room rate; you’ll still have to pay to eat breakfast($18 a person) and $23 a night to park your car. Ridiculous!! I could have stayed elsewhere for a little bit more for the room and gotten free parking and breakfast! The hotel does offer an airport shuttle “but not on weekends.” How unhelpful!! And although there are fridges in the rooms, the only microwave is ONE in the lobby for everybody. I don’t like standing in the middle of the lobby with my family heating up food. Seems there is a catch to everything here! Will have to say bed was comfortable and bathroom was modern and clean and proximity to the airport is good but you could stay closer; I’d check those properties out first.

8/10

Excellent

21 Jul 2026

Julius

Confident with this hotel. It was comfortable and has a good location. Had a minor problem that was resolved.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Ashley

a great stay

Family_with_children

10/10

Exceptional

21 Jul 2026

Nicolasa

Thanks

8/10

Excellent

20 Jul 2026

Sharon

Front desk staff need some coaching on customer service. Being on your phone and helping customers get drinks from the hotel store is pretty unprofessional.

10/10

Exceptional

19 Jul 2026

Yakima

Clean very well maintained. Ivan was very friendly throughout the check in and out process. Breakfast was very good. Fresh and hot l. No complaints

Partner

8/10

Excellent

19 Jul 2026

Natasha

when i checked in my room was not available immediately.

Partner

6/10

Pleasant

18 Jul 2026

John

The parking was not free, $23 /24 hours. neighborhood was run down.

Family

6/10

Pleasant

18 Jul 2026

Adelisa

Everything was good except for poor to no wifi connection in our room. Staff was helpful to connect us at the front desk but once we’re back in the room he wifi disconnected and will not reconnect.

Partner

10/10

Exceptional

17 Jul 2026

Sunni

The room was clean and recently remodeled. The breakfast was delicious, which was a pleasant surprise. It was real food, not microwaved stuff. Speaking of which, there are no microwaves in the rooms, only one in the lobby. There is a can, which we used to get to the airport when we left, but I don't know the schedule and don't recall it being posted anywhere.

We also ended up on the wrong shuttle (along with other people) when we arrived. There is a Holiday Inn Express a mile away. Make sure you're taking the correct shuttle.

Friends

10/10

Exceptional

17 Jul 2026

Jania

Clean room and hotel. They changed towels and trash daily. Great location! Definitely will stay here again.

Be sure to make sure you’re at the right hotel as there are two on South Cicero only a few minutes from each other.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Roosevelt

The room was clean and the bed and pillows were comfortable. The shower was nice and the staff was professional and helpful.
The one thing I didn’t like was having to pay for parking, other than that it was good.

Self

2/10

Poor

16 Jul 2026

Usman

Horrible place to stay

Business

10/10

Exceptional

15 Jul 2026

Christian

From the front desk to housekeeping…..Excellent customer service…and very clean . I am the person to wipe everything down in my room before I unpack. I was pleasantly surprised no dirt or residue was seen on my white cloths. Sheet crips and clean. I will definitely stay again.

2/10

Poor

15 Jul 2026

Greg

There were guests on our floor blaring techno music til 430am. Didnt get a second of sleep

6/10

Pleasant

14 Jul 2026

nicole

The room was clean and nice and the breakfast was good but expensive. The main thing that really bothered me was that the Wi-Fi didn’t work at all. It kept dropping the connection and it was really hard to figure out the next day of our trip when I couldn’t use the Internet.The employees were nice and the place was clean though.
I wouldn’t pay over $200 a night there again though.

Family_with_children

6/10

Pleasant

13 Jul 2026

Sameka

No comment

Friends

4/10

Poor

13 Jul 2026

Carol

Good things: front desk at check in was very nice even though it took a room change and a couple of key card changes to get into a room. Maintenance was really helpful too. Location worked well for us
Not so good things: $23 for parking in a suburban hotel parking lot is ridiculous.
I don’t think the housekeeping rule was explained to us at check in so we missed a day of having towels and garbage changed in our room. Front desk was very unhelpful.
No Smart TVs in room. Something every Holiday Inn should have by now.
No fan/vent in bathroom

Partner

10/10

Exceptional

12 Jul 2026

Alicia

All in all great stay for the price. We were in town for the taste of Chicago. About 20 mins from downtown. Staff was very friendly and helpful. Rooms were clean and as described. Plenty of parking on site. The restaurant that is connected was also great. Good drinks. The lemon drops were top tier! I did not do the breakfast option. I felt it was a little pricey for hotel breakfast. (My opinion).

Family_with_children

6/10

Pleasant

12 Jul 2026

Alisha

When we arrived after getting off of the road for 4hrs we had to wait for a room to be available when we previously booked a reservation, we got to the room it was clean but there were no necessities provided for guest and we could not get in contact with the front desk via room phone because they had their line turned off. Other than that it was fine.

Partner

8/10

Excellent

12 Jul 2026

Kristin

Pool out of commission, keys got locked out

10/10

Exceptional

12 Jul 2026

Nakell

Good quality

10/10

Exceptional

10 Jul 2026

Anthon

I had a TERRIBLE experience at a stinking Extended Stay and needed a last minute room. This hotel was excellent. I booked the room here, and checked in within 20 minutes.

The room was clean and the housekeeper was outstanding. Thank you.

Family_with_children

8/10

Excellent

09 Jul 2026

Amy

No shuttle to airport. Had to take an early morning lift

Friends_and_family Friends

6/10

Pleasant

09 Jul 2026

anilkumar

average hotel

Family_with_children

10/10

Exceptional

09 Jul 2026

areerat

Clean and friendly staffs. Transfer closed early. Restaurant and coffee bar closed at 10:30.

8/10

Excellent

07 Jul 2026

Judy Sui Ho

Don’t like Parking fee.

Family

10/10

Exceptional

07 Jul 2026

leah

Tv didnt work. Didnt care much for it as it was 1 night stay.

Friends_and_family Friends

2/10

Poor

06 Jul 2026

Alma

Guest services was very rude and when I mentioned my vision impairment and asked for help with parking, I was refused help. I was told that it was a third-party source and that they did not have any information on the app in the morning. I talked to the GM, who was very helpful and told me that I could have applied it to my room versus trying to use the app which was very helpful because again I have a vision and impairment also at night when I was outside, the security kept following me and approaching me it made me feel very uncomfortable

Partner

8/10

Excellent

06 Jul 2026

Adam

Great staff, clean rooms, and close to Midway. Be aware that breakfast and parking cost extra ($17 for breakfast, $23 for parking)

Friends_and_family Family

6/10

Pleasant

06 Jul 2026

Katherine

The parking app situation was confusing. The staff and the automated messages from the app gave conflicting information. I'm not sure how much I was actually charged for parking.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Cheryl

Clean, good neighborhood close to CTa Orange Line, staff was helpful, courteous property was well maintained air conditioning was on point very cold for the extreme heat

Family

10/10

Exceptional

05 Jul 2026

Cecilia Guerrero

Nice

Partner

4/10

Poor

03 Jul 2026

Antionette

Got charged for an extra room.....smh

Family_with_children

8/10

Excellent

01 Jul 2026

Robert

Had to pay 22.99 for parking.
The hotel was clean, it is in a trashy and constructiony neighborhood.
Close to the airport.

10/10

Exceptional

30 Jun 2026

Meghan

.

4/10

Poor

30 Jun 2026

Mostafa

Room had scribbles on the wall in the hallway, elevators and hallways smelled like weed and room had a bad smell every time the AC turned on. Bathroom supplies were pretty much empty bottles on the wall. Parking is pretty expensive at $23 a night and parking lot was full. No microwave and fridge didn’t work. Beds were comfy and room was clean.

Family

10/10

Exceptional

29 Jun 2026

Nelson

Room was clean, spacious and hotel staff was friendly and accommodating. Most definitely will book this hotel for future trips to Chicago

Self

10/10

Exceptional

28 Jun 2026

JJ

The rooms were very clean

Partner

8/10

Excellent

28 Jun 2026

Debbie

Room was clean and the bed was comfortable. Sketchy area, sketchy parking. Next time I’m in Chicago, I probably wouldn’t stay here again

Family

8/10

Excellent

28 Jun 2026

Erma

I asked for an early check in and it’s was pretty early and I was allowed to check in before time

Family_with_children

8/10

Excellent

27 Jun 2026

Debra

The property is clean and quiet. The front desk staff was nice. The hotel was very disorganized though. I was checked into someone else’s room. My key open the door to a room with other people’s belongings.Went back down and was assigned a new room. Front desk staff mentioned, they accidentally assigned others to already occupied rooms twice that day before me. Early the next morning housekeeping was knocking aggressively on my door asking if I was checking out ( this was at 8:00 am well before 11 am check out). Happened the early the next morning too. Both days I had the do not disturb sign on my door. Seems as if hotel has a hard time tracking who is staying where and for how long.

Self

2/10

Poor

25 Jun 2026

Danny

There was a moldy smell in my room when I entered it. Thought it may have been bathroom water, but later figured out that the a/c unit was leaking onto the carpet. I let the night desk person know. She was very dismissive & said there was nothing that she could do about it because they were sold out. I asked if there was another affiliated hotel that I could be moved to in the area. She said they are all sold out. I asked how did she know that and she couldn’t answer. I called hotels.com and she would not answer the phone when they called the front desk. Next morning I speak with the morning desk mgr and she was very accommodating and said that I would be moved when I returned that evening from my conference. I get back that evening, the night desk person is back again. I ask for another room key after waiting for 25min on her to get back to her post. She tells me that they are sold out again and she didn’t have a message from the am team. I give her the lady’s name then she calls her. After speaking with her mgr she asks me if I have been back up to my room, I say no. She said they fixed the unit. I say that still doesn’t change the mold smell in the carpet. She then asks me to go up and check it. I tell her no, she needs to do that if she doesn’t believe me or her boss. She gos up after I refuse. Comes back and all of a sudden she has a room that I can be moved to. Terrible customer service from the night front desk person!!!

Business

10/10

Exceptional

25 Jun 2026

Imani

The staff greeted me upon entrance, and checked me in earlier. The Bartender Alexis was very nice and attentive.

Self

4/10

Poor

24 Jun 2026

Patrick

No luggage carts, elevator broke and shower didn’t work on our last day of our stay.

Partner

10/10

Exceptional

24 Jun 2026

Ivette

Clean room and nice staff

Friends

8/10

Excellent

22 Jun 2026

whitney

The staff was nice , food at bar was good , AC did not work well in my room.
I appreciated the location there was lots of places near by for me to walk to and eat or shop

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Dylan

it was okay

Friends

6/10

Pleasant

21 Jun 2026

Brittney

The staff were great and accommodating. Room was clean but not hot water coming out of the sink. Shower was warm but not hot. You have to request room service or they won't come. Biggest con is having to pay $23/day to park.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

dustin

Worth the price, about 45 mins from DCA

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Isaiah

Check in was easy and staff was friendly.

Friends

6/10

Pleasant

20 Jun 2026

Lisa

The lady at the front desk upon arrival was not very friendly. We apparently interrupted her dinner and she was not pleased. We selected this hotel because they had transportation to the airport. However, she told us that it was not available until 10 AM. We ended up ordering Ubers however, the gentleman (very helpful and pleasant) who worked the morning shift alerted us that all we had to do was order pick up for our early flight. Therefore, the lady who worked the evening before was not very helpful, did not tell us about the early transportation and caused us additional cost.

10/10

Exceptional

19 Jun 2026

Alisa

Really enjoyed the hotel very comfortable

Self

4/10

Poor

17 Jun 2026

Robert

Poorly managed staff and poorly trained.
Took more than two hours to check in due to an employee mistake.
Unable to talk to manager.

Not help at desk during checkout.

Pay for parking was muncher higher for this area and well above other close hotels of higher caliber.

8/10

Excellent

16 Jun 2026

Robert

Room was clean with a good sized bed!

Self

4/10

Poor

16 Jun 2026

Everett

The person that checked me in was actually kind of short and rude and misled me to the questions I asked about breakfast. When you have a flight to catch the next morning, knowing what’s going on for breakfast is important. She was just preoccupied with coworkers at her cell phone and didn’t care about doing her job in my opinion. The lady who checked me out in the morning on the other hand was wonderful, friendly. The restaurant was also very polite and helpful.
Definitely overpriced Hotel.

Partner

6/10

Pleasant

15 Jun 2026

Alexander

It was ok

Family

10/10

Exceptional

14 Jun 2026

Choo

Everything

Partner

4/10

Poor

14 Jun 2026

Teri

Property was ok… washer was broken they didn’t care nor compensated me for it the pool area was horrible had it covered

Business

8/10

Excellent

13 Jun 2026

Victoria

Room was perfect for a quick one night stay. Busy area with lots of food options.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Samantha

Parking is an additional fee even with a hotel room.

10/10

Exceptional

13 Jun 2026

Basma

Good

6/10

Pleasant

12 Jun 2026

Shayla

I booked a one night stay in Chicago for a quick trip.
Apparently Chicago was quite busy with a bunch of different people events so the hotel was booked for the weekend.
I called early in the morning to see if we could do early check in. Unfortunately there was no availability.
We were able to put our luggage away while we went to get something to eat.
Once we were able to finally get a room the first room was occupied even though their system showed a vacancy.
The second room that we had was on a totally different floor.
The room was clean however the fridge had an odor. There was also a small stain on the bedsheet.
The rooms were recently redone but I don't think I would pick this as a place to stay again.

Family_with_children

10/10

Exceptional

12 Jun 2026

Danielle

GM Beth and Lexus in the Restaurant are amazing will definitely stay here again !

Self

2/10

Poor

12 Jun 2026

SALIM

I am very disappointed with my stay at this Holiday Inn hotel.

The service was poor, but the most concerning issue was during breakfast. Milk was being served to guests even though it had expired more than a week earlier. I have a photo showing the expiration date as evidence.

Serving expired dairy products is a serious health and safety concern and should never happen in a hotel that welcomes families and travelers. When paying for a hotel stay, guests expect basic food safety standards to be followed.

I hope management takes this matter seriously and improves both their food quality control and customer service to prevent this from happening to other guests.

10/10

Exceptional

12 Jun 2026

Dakota

Really nice hotel. Parking seemed a bit expensive though.

Family

10/10

Exceptional

11 Jun 2026

Emily

Staff are very nice and helpful

Family

8/10

Excellent

11 Jun 2026

Ken

Room was clean and comfortable. The staff were excellent, really helpful with a couple requests.

Self

2/10

Poor

10 Jun 2026

Hussein

Bad experience, I recommend to visit this hotel again ever

Partner

6/10

Pleasant

08 Jun 2026

Stacey

Property had horrible beds, rooms small, bathroom light horrible. Bathroom small. Just not comfortable or inviting. Would not stay again.

Smokers blocking door so have to walk through cigarette smoke just to get to room.

Family

10/10

Exceptional

07 Jun 2026

Ashley

This hotel was nice paid 30 for the night.

Friends

8/10

Excellent

06 Jun 2026

LaCheryl

Checked in on May 29, lobby was very nice, staff was super friendly and accommodating. Room was very comfortable. I would stay here again!

Family

8/10

Excellent

03 Jun 2026

Monica

I want to start with the fact that we were the first to experience the new shuttle from Midway to the hotel. It was an amazing ride and the GM was amazing.

The rooms super clean and bathrooms as well. A few things I would have liked is better lighting in the bathroom. The lighting is a bit dim for us who do our hair and make up.

The breakfast was ok. We went down to eat on Saturday morning at ten and to be honest wasn’t much left to eat. I know it was a tad late but having 30 mins left would have liked to have more of a selection. The cook was great offering us anything we wanted when we asked so that definitely made up for it. I just think it was a tad expensive for what we got.

I will say that the young lady who checked us in and out made up for anything that we didn’t like. Her personality and smile was very welcoming. There was a young lady that worked at the bar the day that we did have breakfast that wasn’t as friendly and seemed bothered by us asking for bowls and cups but again the cook, GM and other young lady made up for it.

Getting to and from the hotel on public transit was super easy. I loved the location and accessibility

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Kirandeep Danial

The hotel itself is excellent—brand new, clean, modern, and well maintained. The amenities and overall atmosphere made for a pleasant stay.

Unfortunately, our check-in experience on the evening of May 31 was disappointing. The front desk associate was on a phone call for about ~10–15 minutes while guests waited in line and did not acknowledge anyone waiting. A simple greeting or update would have gone a long way. When we finally checked in, it was difficult to get clear answers to questions about parking and Wi-Fi, and even the handwritten room number was hard to read.

I was also disappointed by the booking experience. On Expedia, breakfast and parking were listed as “Available,” with no option to select them separately during booking. I assumed they were included in the room rate, so it was surprising to learn they came at an additional cost. While Expedia may use “Available” to mean “available for an extra charge,” I found that wording misleading. Travelers should not have to search through fine print to understand what is included.

On a positive note, the front desk staff the next day were outstanding. They were friendly, professional, answered all of our questions, and provided helpful recommendations about the city.

Overall, the property is excellent, but the check-in experience and lack of clarity around additional charges left room for improvement.

Family_with_children

8/10

Excellent

31 May 2026

Duane

The room was clean and the hotel hospitality was good.

Partner

10/10

Exceptional

30 May 2026

Timothy

Clean room everything works and the staff was excellent

Family_with_children

6/10

Pleasant

30 May 2026

Alvin

Did not the bar or air conditioning.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Courtney

Clean room! Staff was nice and professional!

Partner

6/10

Pleasant

27 May 2026

Karli

OK. P

10/10

Exceptional

22 May 2026

Alan

Nice place and good price

10/10

Exceptional

21 May 2026

BreAnna

Very beautiful right when we arrived, we were greeted bar was great. The drinks were great. Happy hour. You do have to pay for parking, which is a very cheap price. The rooms were very clean. Love the full size mirrors.

Partner

6/10

Pleasant

19 May 2026

Paul

it was ok

Friends_and_family Family

8/10

Excellent

17 May 2026

Christal

Breakfast is too expensive at $17 per person. Drinks in the hotel lobby to purchase from their hotel store was 3 months past expiration. Rooms are nice but for a group of 4 adult guests, you’re only allowed 3 towels. That’s not very sanitary to share between adults. Beds and pillows are comfortable.

Family

8/10

Excellent

17 May 2026

Jennifer L

The hotel and surrounding area were nice. It was very clean, room was comfortable and I enjoyed the shower. My only complaint would be the road outside the hotel … very loud and you could hear it all night long.

6/10

Pleasant

16 May 2026

Stephen

Overall the place was very nice. The breakfast we paid for in advance didn't start until 7:30a, which is odd for a hotel so close to the airport. The coffee shop & restaurant both opened later than 7:30 as well...we left at 7:40 and that wasn't enough time to grab breakfast or coffee. We did appreciate the on-brand dove soap throughout!

Partner

8/10

Excellent

14 May 2026

Thea

N

Family

10/10

Exceptional

14 May 2026

Carla

Excellent staff, clean rooms and the bar/dining area has great food. Big shout out to the chefs for preparing such wonderful, flavorful food. And the bartenders are great as well.

Self

6/10

Pleasant

14 May 2026

KOGANTI

Expedia condition

Self

8/10

Excellent

09 May 2026

Angela

It was in a good location right next to a bus stop but it looked like they were fixing the place up and I’m sure it will be great when it’s done but it’s not there yet

Partner

10/10

Exceptional

09 May 2026

Paola

The only thing missing was a microwave in the rooms themselves. Otherwise loved all else.

Family

8/10

Excellent

09 May 2026

Randall Keith

Great staff