Holiday Inn Express Crestwood

8/10

Excellent

24 Mar 2026

Shauna

The staff was extremely nice and helpful. The lobby always smelled good. The motel seems a little bit older, so there was wear and tear in some places. For instance, the tub and bathroom. It took quite awhile to get the hot water in our shower. There were places where water had gotten under the paint and it appeared those bubbles were sliced to drain. The pool was under remodel. The “snack station” was always low on snacks. The cable did go out while we were there. My biggest fear with staying at a motel or hotel is bed bugs and other pests. There were none in our room. It was perfect for what we needed.

Partner

2/10

Poor

15 Mar 2026

Amber

They oversold the hotel and cancelled our reservation. At 11pm we had to find another hotel nearby. Super frustrating experience.

10/10

Exceptional

04 Mar 2026

Treveon

Very clean and definitely one of my hot spots when up here

10/10

Exceptional

02 Mar 2026

Megan

Breakfast had limited selection for hot food. Sausage eggs and biscuits. 3 kinds of cereal and choices of muffins, toast, and bagels

Partner

6/10

Pleasant

25 Feb 2026

Gabriela

2 vez que me hospedo en este hotel.
Tuve 3 reservaciones diferentes en mi estancia. Fue tedioso estar haciendo checkout y checkin cada día. Ya para la última la srita de Recepcion me dice no se preocupe, le hice su check out y el check in de una vez.
Me sorprendió ver personal nuevo súper amable, y el mismo personal antiguo antipático.
No se cómo siendo un hotel de la cadena de Holiday Inn sirvan un desayuno tan mediocre que no hace honor a la cadena. He estado en varios países y Estados y el desayuno no lo repiten diario, lo van alternando con nuevas opciones.
La última vez estuve en octubre y pusieron lo mismo TODOS los días. Esta vez igual. Nunca habían roles de canela (empiezo a creer que ni siquiera ponen o solo una bandeja por cumplir y ya).
Vi que renovaron las máquinas de café antiguas (funcionales) por dos nuevas.
Solo dos dias pude tomar café normal, se acabó el normal no pusieron nuevos granos. De ahí solo una máquina servía. Y los últimos dos dias de mi reservación ya ni café ni nada, las dos maquinas apagadas. Al preguntar que solo decaf tenían, me acerqué a preparar uno, y no se podía, era solo agua caliente.
Nos quedamos sin jabón para cuerpo y mano y todo un protocolo que me llevarán uno nuevo.
La verdad le di una 2a oportunidad porque es un hotel limpio y bien ubicado. Pero el desayuno es importante para mi también.
No se si le daré una 3a en algún futuro.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Chibuike

The initial room we was given was cleaned from the last guests. On two occasions i called the front desk to get extra towels and did not receive so I had to down ti fromt desk to personally get it. They did not clean or switch out the towels in our room in between my two night stay.

10/10

Exceptional

15 Feb 2026

Alondra

Clean room staff was nice , room was spacious as well

Partner

2/10

Poor

15 Feb 2026

Chris

The room wasn't cleaned I checked out the same day because there were no other rooms available

8/10

Excellent

10 Feb 2026

Lino

Honestly the staff were some friendly people, made you feel comfortable. It’s my third time staying there.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Dawnielle

Updated rooms

Leisure Partner

10/10

Exceptional

07 Feb 2026

Terreah

The rooms were nice, was very peaceful. My kids enjoyed the swimming pool as well.

Friends_and_family Family

4/10

Poor

01 Feb 2026

Mehmet

Breakfast was poor , room was not that clean

10/10

Exceptional

31 Jan 2026

Heidi

Room was clean. Everything was great! Great location and lots of restaurants, grocery stores and shopping close

Leisure Family

2/10

Poor

29 Jan 2026

Verified traveler

I arrived only 30 minutes late because of traffic and because I was driving with my younger brother and the hotel refused to let us check in. The front desk agent was extremely rude and showed no empathy at all. There was no flexibility and no effort to help us even though we had already paid. We were left outside in freezing weather with no room and no alternative solution. This experience was stressful humiliating and completely unacceptable and I would never recommend this hotel to anyone.

Business_and_leisure Family

8/10

Excellent

18 Jan 2026

Ciara

Room was really clean!
Spacious

Leisure Self

8/10

Excellent

12 Jan 2026

Jose

This property is well located within the central shopping area of Crestwood. Access to the expressway into Chicago's city center is easily accessible. The property itself is well kept and the rooms are spacious.

8/10

Excellent

08 Jan 2026

Heather

The staff were friendly and very helpful when needed. The rooms were clean

10/10

Exceptional

02 Jan 2026

Lashonda

Yes

4/10

Poor

30 Dec 2025

Stephen J.

The room had white bedding and was decorated and furnished nicely. The bathroom fixtures were up to date.

My poor rating stems from the lack of cleanliness and how poorly the room was stocked. The floor was not vacuumed...lots of particles of something foreign along with pennies and beer bottle caps pushed up against the base of the bed.

There were zero cups in the room...not in the bathroom or with the coffee maker. The coffee center had clearly not been restocked.

There was no ice bucket.

There was no bath mat or hand towels and only two towels and two wash cloths. The bed looked as it had been changed but I question whether it had been due to the lack of care in other parts of the room.

Had the room been cleaned, our stay would have been absolutely fine. I called the front desk to report our findings and while the clerk said he took notes on what was wrong with the room, he did not offer to move us into a clean room.

I will give the clerk grace because when we checked in, he apologized for fumbling a bit with the computer and mentioned that he was very new to the company.

The hotel and parking lot were bustling so perhaps there was nowhere to move us. I would have expected to hear from someone the following day but never did and am disappointed that there was no follow up.

I would give this hotel a chance because I am typically not disppointed with IHG properties. Possibly a fluke. I would definitely check the room out before hauling in my luggage.

Partner

10/10

Exceptional

27 Dec 2025

Tina

Very pleasant and friendly staff

Leisure Partner

2/10

Poor

27 Dec 2025

Ambria

They wouldn’t let me check in and I didn’t get my money back

8/10

Excellent

21 Dec 2025

john

Had to change rooms heater didnt work staff very helpful room very clean

10/10

Exceptional

12 Dec 2025

Mary Anne

Was looking for something i could eat on the road. Very empty of options. No bananas. Just apples and oranges.

Leisure

10/10

Exceptional

08 Dec 2025

David

The staff, room, and overall location was perfect.

Leisure Partner

6/10

Pleasant

08 Dec 2025

Moira

The staff was great. There seemed to be something wrong with the ventilation in the pool area. Everything was soaked and water was dripping from several areas of the ceiling and ducts. The kids also mentioned a lot of things on the bottom of the pool. Otherwise, it was a good experience.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Jen

Room was clean, bathroom was clean, linen was very clean. All surfaces wiped down. Front desk staff was welcoming and had excellent customer service. Check in was a breeze and the location was perfect for food and shopping! I plan on staying there again on my next visit to Illinois and will recommend this Holiday Inn to others!!!

Business_and_leisure Family

10/10

Exceptional

19 Nov 2025

Robert

All the above I came in last minute for a funeral staff was amazing property was conveniently located room was spectacular pool was nice and breakfast was top notch and the lady who attends the coffee and breakfast area was amazing to my who family and she did an amazing job wish I had gotten her name!

Business_and_leisure Family

2/10

Poor

13 Nov 2025

James

The staff was great as usual but the room was neglected we slept with bed bugs in the bed and we stayed there once before and everything was great but this time I'm sorry to say it wasn't a pleasant stay

10/10

Exceptional

11 Nov 2025

Kevin

The staff was very friendly, and the room was clean. Price was not bad either! All in all, it was a nice overnight!

Business

6/10

Pleasant

06 Nov 2025

Felicia

Every thing was fine EXCEPT the bedding in our room was terrible! I requested to have the linen removed 2x and no one came until it was check out. The sheets had gum! On one bed and the other bed didn’t smell fresh at all!!! Then I saw a roach in the bathroom crawling around!

Business_and_leisure Partner

10/10

Exceptional

31 Oct 2025

Carolyn

Great stay! Super nice and clean.

Business

10/10

Exceptional

29 Oct 2025

John

Everyone great

Leisure Family

8/10

Excellent

27 Oct 2025

Lydia

Very clean, comfortable room, decent breakfast and nice size clean pool. I will say though, the elderly lady who handles the breakfast area was rude and had smart remarks when customers had questions or concerns about breakfast. They were out of eggs and i asked if they are going to bring more cause they were out at the time of me going down to eat. Breakfast is from 730-9am. I was down stairs to eat at about 730am. When i asked if there will be more eggs she said “ I’m only one person you need to give me time” as if i asked her multiple times. I simply asked once. After i sat to eat i over heard 2 other family’s complaining about the same lady and her attitude when she was asked a simple question. Other then that i had a pleasant stay.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Angel

The staff tried to physically fight me over a misunderstanding. Very ghetto, very dirty, will never stay here again!

6/10

Pleasant

19 Oct 2025

Tristan

Good but could be great.

The rooms are decent and clean. The hotel’s location offers convenient dining and shopping options. The nightly rate is affordable, but I recommend booking directly through their reservation system as Hotel.com and Expedia charge more.

I wanted to experience the hotel’s pool, but unfortunately, I didn’t get a chance to. During check-in, I signed my initial paperwork for my initials and signature. The front desk lady then handed me some paper about a weekend ordinance regarding parties and room occupancy. I read it with some dismay, but I was surprised to see that other guests were also checking in without receiving the same information.

I asked why I was the only one signing the paper, and the front desk person and assistant manager (who introduced herself as such) stated that they had already signed it in a previous contract. I politely asked one of the other guests if they remembered signing it, but they said no.

That was the beginning of my troubles. While on the elevator, it started making loud noises and buzzing, and it stopped between floors 3 and 4. As soon as the doors opened, I got off and started recording my Will on my phone just in case the elevator plummets from the 4th floor while I’m inside.

As a result of the elevator issue, we had to take the stairs for the entire stay. There was an out-of-order sign placed on both elevators throughout the weekend.

I’ve checked out and 7 days later I still have not received deposit.

Business Family

4/10

Poor

18 Oct 2025

Lyndsey

The rooms were dirty, if you used the shower water didn’t drain just built up as if you were taking a bath, lights flickered on and off, elevator broke down so they brought in people to repair at 2am while I appreciate trying to get it fixed the people fixing it were slamming doors stomping down the stairwells and yelling. Walls are paper thin and you could hear everything. All and all this was a disappointing expensive stay!

Business_and_leisure Family

10/10

Exceptional

15 Oct 2025

Catherine

The staff was very good! Room was comfortable and clean.

Leisure Family

2/10

Poor

14 Oct 2025

Caitlin

Stay away!!!

Received a call a few hours prior to check that they overbooked and canceled my room. When I called their manager was extremely rude and would not listen to my concerns. Rather she talked over me. Then, when I told her to stop talking over me and listen she told me she was hanging up.
Thankfully hotels.com saved the day and got me a better place and the people there were so kind.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Tonja

The staff was friendly and very accommodating. Rooms were clean. Very cold in the room initially however we were able to adjust the temperature. Parking very sufficient.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Wanda

Friendly staff

Business_and_leisure Family

6/10

Pleasant

13 Sep 2025

Marilyn

So many things were broken all the way down to the pump soap in the bathroom. I wondered how long this property has been a holiday Inn because this is not the standard I am use to. The worse thing for me was I booked a handicap room and the room had one of those very low profile toilets. The toilets in the pool area were taller but there was no door knob to close the door. Oh I am still waiting for those hash brown potatoes that I have enjoyed at all the other holiday Inns.I actually gave up trying to get things corrected. My hands will shake the next time Holiday Inn comes up as a choice.

Business_and_leisure Family

8/10

Excellent

12 Sep 2025

Tonja

Night clerk check is in with great customer service after our flight was much delayed. Room was nice and comfortable. The bathroom could have use more attention on the floor and toilet.

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Jordan

Loved the room , and cinnamon rolls and sausage at breakfast bathroom water took a little while to get hot and tub needs repainting sill definitely stay again

Leisure Partner

10/10

Exceptional

05 Sep 2025

Verified traveler

Friendly staff/clean rooms. Didn't get a chance to see the pool.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Melissa

In the middle of everything, close to expressway and the bed was super comfortable

Leisure Friends

10/10

Exceptional

18 Aug 2025

Dominique

N/A

6/10

Pleasant

18 Aug 2025

Francyne

Was unable to stay at the hotel, due to bed height and aroma throughout the hotel. Requested a lower bed,m was told all beds were tall beds and nothing could be done to aleviate the air freshener, had to check out as stay elsewhere.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Virginia

We enjoyed our stay. The beds were amazing very comfortable. The only issue i had was when we got to our room there was hair on the sink and the bathroom floor and tub from the previous stay.

Leisure

10/10

Exceptional

13 Aug 2025

Kyle

Front desk is always super nice

Leisure Self

2/10

Poor

10 Aug 2025

Valeria

We had worst experience with the breakfast staff (Angela) , we did not know that breakfast started at 7:3o , the door was opened , we started to serve the food and the employee Angela started to scream to us . It was the worst experience that we had in one Holiday.

10/10

Exceptional

06 Aug 2025

Bernard

Great service-especially at the breakfast buffet

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Stacie

It was wonderful. Me and my kids had a great time

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Connie

Overall the stay was wonderful, the checking in could have been easier. We had requested for an early check in due to driving distance and working all night in order to get a couple hours rest prior to our engagement. When we got there they told us they were not having any early check in and were putting names down to be contacted as the rooms became available.
When we called later they told us we did NOT have a reservation in the system. Fortunately they did find it and they were very gracious and got us a room right then.
We will definitely come back on our next trip to Chicago

Leisure Partner

6/10

Pleasant

30 Jul 2025

Annette

No air conditioning in the common areas on the first floor. Free breakfast was not good at all.

10/10

Exceptional

25 Jul 2025

Keith

Everything was fine. The convenience of everything was great. We had a handicap ♿️ room which we didn't want but in the end it was OK.

Leisure Partner

4/10

Poor

21 Jul 2025

Tiffany

Dirty

Business

6/10

Pleasant

18 Jul 2025

Linda

Girl checking us in did a great job. Elevators were broken down, which sucked because there was no air conditioning in the public areas, good thing we were only on the 2nd floor. Air conditioner in room worked but was extremely loud. There were only 2 towels in our room, when I asked at the front desk for more, I was told they were out, and we couldn't get any. This sucked, because we had someone in the shower and our only 2 towels were already used. I improvised and took two from the pool area. The hot breakfast was decent.

Business_and_leisure Family

8/10

Excellent

15 Jul 2025

Rachael

Room was ok. A bit run down but still ok. Elevators were not working but we were on the second floor. However if we were on the third or fourth that would have not been great.
Our first room was not correct. We booked a king with sofa bed and we were originally given just a king bed. We had 2 adults and 2 kids. So changed rooms to 2 double beds. Our first room in the king we only had 1 towel. Then changed to the 2 beds and there were only 2 towels. However the cleaning person was very nice and got us more.
The cleaning people did come super early. 8am on our second day the maid came in to clean. We were still sleeping and forgot to put out sign. That’s a bit early but they were super nice and came back later.
Breakfast was a little disappointing. Had bisquits and gravy 3 of the 4 days and eggs each day. Had sausage links 2 days. There were bagels, toast, and oatmeal and some cereal. But over all it was ok, just enough for the start of the day.
Overall it was ok. We like this hotel because it’s close to family and we have stayed before. For the money it’s ok but compared to others it’s worth it.

Leisure Family

6/10

Pleasant

15 Jul 2025

Roslynn

I was placed on a floor with kids and they were loud and running in the hallway.
Fri y came up twice.

Leisure Partner

8/10

Excellent

13 Jul 2025

Jeremiah

Clean and central to multiple fast food chains.

8/10

Excellent

02 Jul 2025

Laurie

everything was good

Leisure Family

10/10

Exceptional

28 Jun 2025

Anthony

All I can really say is the staff was amazing. Worked through an issue on my part and made it an incredible stay. Thank you very much for your assistance.

Leisure Friends

6/10

Pleasant

23 Jun 2025

Shannyn

Convenient for my use

Leisure Pet

10/10

Exceptional

22 Jun 2025

Meleassa

It was close to everything. The staff was very polite. The front desk staff greet me every time i passed the desk.

6/10

Pleasant

12 Jun 2025

Jason

was run down, elevator broken some really bad areas around pool entrance.

Business

10/10

Exceptional

08 Jun 2025

Tiara

Good location.

Leisure Self

10/10

Exceptional

05 Jun 2025

Walter

No issues of any type.

Business Family

10/10

Exceptional

03 Jun 2025

Phillip

The Aus

10/10

Exceptional

27 May 2025

Flor

Place was great breakfast was a plus and staff was really nice.

Leisure Family

10/10

Exceptional

19 May 2025

Ashley

My stay here was great. Just what my sister and I needed. Very relaxing clean and smells good. Breakfast was great and we didn’t have to pay for parking and it was safe convenient parking. The staff is definitely top notch. Very polite and accommodating. Everyone was sooooo nice. Took away all my fears of staying in Chicago. Thank you so much.

Leisure Family

8/10

Excellent

14 May 2025

Mattie

Nice, clean, and convenient area considering necessities…. Becoming a bit worn in areas, although some updates in bathroom were nice.

6/10

Pleasant

12 May 2025

Briana

Initial Disappointment Saved by Staff

We booked our trip through Hotels.com & paid for our room ahead of time. Upon arrival at the hotel, we were informed there was a $150 hold for incidentals the hotel needed to run on a card. We were not informed of this ahead of time, and had not made the necessary financial arrangements to be prepared for that. We were able to move some things around and make things work, but it was a very stressful and upsetting start to our trip.

We also selected this hotel specifically because we wanted access to a pool. Upon arrival, we were informed the pool was closed for maintenance and would not be available for use. There was no notice on the website about that.

The hotel itself was pretty average; no major amenities or extras. However, the bed was incredibly comfortable! And the staff was absolutely amazing. They were extremely apologetic about the lack of information and the pool being unavailable. They cut our incidental hold down to $75 for us, and they refunded us a night's stay for the pool inconvenience. They were incredibly understanding and supportive, which made the stay worthwhile.

Partner

4/10

Poor

27 Apr 2025

Aniyah

I booked this location for the pool and the pool was dry as a bone. Pool has been out of order. Terrible!!! I had things to print out which I normally do at hotels and this hotel’s printer was not functioning. Also I asked house keeping for towels. She came to bring them, knocked on the door and just came right in with her key!!!

Business Partner

10/10

Exceptional

18 Apr 2025

Seyli

Very clean

6/10

Pleasant

13 Apr 2025

Asenath

The staff is polite and helpful. The gentleman at the front desk was very cordial and helpful while he was handling several tasks. More staff is needed.

Leisure Family

4/10

Poor

10 Apr 2025

Simone

EXPIRED ELEVATOR INSPECTION

Service and room were ok but ELEVATOR INPECTION WAS EXPIRED.

Business

4/10

Poor

06 Apr 2025

raven

Minimal supplies

Upon arrival my room (with 2 queen beds) only supplied 1 drying towel and 2 face towels. No in room trash can only the mini one in the bathroom.

Friends_and_family Family

2/10

Poor

03 Apr 2025

Karen

The elevators didn’t work my whole stay…

Leisure Family_with_children

10/10

Exceptional

03 Apr 2025

jeffrey

everything was fine during our stay. Staff was nice rooms good and felt safe here. Lots of places to eat along the strip around this hotel.

Partner

10/10

Exceptional

26 Mar 2025

Charles

Great customer service

Business_and_leisure Friends

10/10

Exceptional

24 Mar 2025

David

It was nice

4/10

Poor

24 Mar 2025

chriatina

Front desk staff was exceptional. However, breakfast was horrible and nonexistent. No towels available for quite sometime. The tub had hair and dirt in it. The ceiling in the bathroom needs to be repaired.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Larry J

Have stayed here several times & will continue to do so. The Culvers right next door is an added benefit.

Business Self

6/10

Pleasant

09 Mar 2025

Ron

The shower was disgusting. It looked someone had taken a shower covered in mud.

Leisure

10/10

Exceptional

05 Mar 2025

Frances

Clean. Convenient location

Leisure

10/10

Exceptional

02 Mar 2025

Karrie

The attendant who checked us in was friendly and respectfully worked through an issue we were having with our reservation. All staff was friendly. They offered a good breakfast as well.

Friends_and_family Family

8/10

Excellent

18 Feb 2025

Verified traveler

Good, but could be better.

Overall, my stays here have been good. Staff is friendly and helpful. Breakfast bar is satisfying. My one complaint is when I've Intentionally asked to have the room serviced especially when staying 3 days, my requests were not honored. I was met with excuses, apologies and towels.

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Jimmie

Stay was great, Had a concern with the first room during check-in and it was immediately handled.

Partner

10/10

Exceptional

09 Feb 2025

Sara

This is our second stay at the hotel. The staff isn't just nice. They are beyond friendly. All of them. The rooms are clean, well appointed and quiet. Propertly has plenty of places to eat and shop. Overall a great exlerience.

Leisure Family

10/10

Exceptional

08 Feb 2025

Zakeia

The staff was friendly

Friends_and_family Family

8/10

Excellent

26 Jan 2025

Angelia

Enjoyed my stay