Name: Holiday Inn Express Crestwood
Address: 13330 South Cicero Avenue, Crestwood, 60445, US

8/10

Excellent

21 Jul 2026

Jake

Parking was accessible

10/10

Exceptional

20 Jul 2026

Annas

Nice place

10/10

Exceptional

13 Jul 2026

Jenieca

Great location and will return for more overnight stays

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Evaristo

Nice location close to many things. Staff was very positive and helpful.

Family

10/10

Exceptional

10 Jul 2026

Lorenzo

Nice location

Family_with_children

10/10

Exceptional

06 Jul 2026

Yolonda

The room was great

Self

10/10

Exceptional

03 Jul 2026

Passion

Good breakfast, parking, near all restaurants

Family_with_children

8/10

Excellent

01 Jul 2026

Nancy

The front clerk that check me in was very nice and helpful

Self

2/10

Poor

24 Jun 2026

Patrik

I booked through hotels.com, came to check in at 1:30am and was told my reservation had been cancelled. Left me and my friends stranded. Will not use this app again.

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Suet

We were in town for a volleyball tournament and this hotel offers a clean and comfortable bed to rest up.

The front desk Maria was excellent , asking the right question and got me signed up for Hilton membership so that I can get points. I have stayed at Hilton several times , and never asked that question.

Only downside is breakfast starts late 6.30 and weekend 7.30. We already left for VB before it opens.

Family_with_children

8/10

Excellent

20 Jun 2026

Rachael

Needs a smart tv And wish the pool
Was open

2/10

Poor

08 Jun 2026

Caroline

This place is rundown dirty. The lobby smells the minute you walk in. We had to leave the same night, we couldn't stay because there were bugs. It was a terrible experience and we had to get a room somewhere else in the middle of night.

Partner

8/10

Excellent

07 Jun 2026

Lenard

Great start

Family

2/10

Poor

07 Jun 2026

Carol

Our room our was dirty. There was a used. Band-Aid stuck to the picture in the room. The tub was filthy. The soap dispenser was falling off the wall in the shower. Our shower control was stripped and dripped continuously.The hallways in the hotel were like a sauna, but the air-conditioning in the room did work well. Breakfast choices were limited as the pancake machine was broken and by 8 o’clock there was not one yogurt left in the refrigerator. The pool was also broken. Facility is not well maintained at all.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Ana

Limpiar y recoger toallas a diarios

Partner

2/10

Poor

02 Jun 2026

Nichola

I arrived and my room wasn’t ready. It was 10 pm.

2/10

Poor

29 May 2026

LaCresia

Very very disappointed with this location. No toilet paper and dirty tub/shower and the phone in the room didn’t work. Floor was not vacuumed well and no smart TV for personal viewing or mirroring. Best experience was Jayce at the front desk. Great customer service although not much she could do to help. Offered IHG points to my account unfortunately I have yet to see them or the 100.00 deposit. My husband and I had to go to Walmart to get our own toilet paper and cleaning supplies for the tub. Full service housekeeping is only on day 3 of your stay. No pool it’s under maintenance Unfortunately I won’t ever stay here again and very questionable about any other Holiday In Express.

Pros - Clean sheets and no bed bugs or roaches to deal with. For the most part the room was decent but a bit small for my 6’4 husband. Continental Breakfast wasn’t too bad and was made available pretty early as expected.

Partner

10/10

Exceptional

21 May 2026

Christopher

Good

8/10

Excellent

19 May 2026

Ron

Easy access to parking. Breakfast was inconsistent and hot food was unappealing a couple times. There was an empty toothpaste tube under the toilet so it’s probably not being cleaned well. Room was clean otherwise.

TV was inoperable all day Friday.

Staff was great. Helpful, friendly and efficient.

Partner

10/10

Exceptional

15 May 2026

Xavier

Staff was incredible, room felt nice and clean, the only way I knew the building was older was because of the elevators. Overall wonderful experience.

2/10

Poor

13 May 2026

Megan

We stayed here for the sole purpose of the pool. The pool had been emptied and under maintenance. Then, we had someone knocking on our door, a grown man's voice, saying, \"room service\" from 11:30pm to 1:30am. The staff apologized, but said when they came up to the floor, they didn't see anyone and it was probably some \"ding dong ditchers\". I did not realize grown men still played that game. There was no offer to review camera footage or anything. Not to mention, myself, who is a single mom with two toddlers, we're walking in the building, and some guy was guzzling down a drink, by the doors, projectile vomited, and it splashed on us. He walked right in the door, no apology, nothing. Our stay was terrible.

Family_with_children

8/10

Excellent

07 May 2026

Domonique

good for weekend getaway

Partner

10/10

Exceptional

05 May 2026

Thomas

Overall, excellent... interesting 2-bed room less cost than 1 bed. 1-bed does have more sitting room. Great experience here! I return often.

Self

8/10

Excellent

03 May 2026

Deborah

The room was nice except the toilet had smears in the bowl like it hadn't been cleaned thoroughly.

10/10

Exceptional

30 Apr 2026

Shardonnae

My favorite place to stay when I come visit

10/10

Exceptional

22 Apr 2026

Ricky

Great

6/10

Pleasant

19 Apr 2026

William

The staff were very helpful!
The breakfast was not adequate. Not enough food and the food choices were slim to non existent.
Overall, the hotel needs updating!

Family

8/10

Excellent

18 Apr 2026

Teresa

Pool was out of order
Breakfast was Ok

Family_with_children

8/10

Excellent

13 Apr 2026

Mike

Good location and clean

4/10

Poor

30 Mar 2026

Letitsha

The rooms were not clean at all. We came as a group for a volleyball tournament and were extremely disappointed. Being told there was no housecleaning staff, there were no towels or linen was disgusting. Some teammates left for other hotels as we were told they overbooked and nothing could be done about the rooms. The lady that was there in the morning was very helpful and accommodating but overall it was not a good experience.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Jackie

We went down for breakfast, after we were interrupted by maintenance who was trying to come in our room and I had my do not disturb sign on. The toilet was backed up, so the receptionist brought us a plunger the night before. So the maintenance guy said that he was responding to the work order but totally disregarded my do not disturb sign.

They had rotten bananas and a bowl and the apples were so old and wrinkly. The coffee machine was broken.

Maria the receptionist who checked us in the was amazing after our event and we came back in our room we didn’t have a remote control to the TV and the telephone didn’t work and even though her shift was over, she was trying her best to make things right for us.

Partner

8/10

Excellent

24 Mar 2026

Shauna

The staff was extremely nice and helpful. The lobby always smelled good. The motel seems a little bit older, so there was wear and tear in some places. For instance, the tub and bathroom. It took quite awhile to get the hot water in our shower. There were places where water had gotten under the paint and it appeared those bubbles were sliced to drain. The pool was under remodel. The “snack station” was always low on snacks. The cable did go out while we were there. My biggest fear with staying at a motel or hotel is bed bugs and other pests. There were none in our room. It was perfect for what we needed.

Partner

2/10

Poor

15 Mar 2026

Amber

They oversold the hotel and cancelled our reservation. At 11pm we had to find another hotel nearby. Super frustrating experience.

10/10

Exceptional

04 Mar 2026

Treveon

Very clean and definitely one of my hot spots when up here

10/10

Exceptional

02 Mar 2026

Megan

Breakfast had limited selection for hot food. Sausage eggs and biscuits. 3 kinds of cereal and choices of muffins, toast, and bagels

Partner

6/10

Pleasant

25 Feb 2026

Gabriela

2 vez que me hospedo en este hotel.
Tuve 3 reservaciones diferentes en mi estancia. Fue tedioso estar haciendo checkout y checkin cada día. Ya para la última la srita de Recepcion me dice no se preocupe, le hice su check out y el check in de una vez.
Me sorprendió ver personal nuevo súper amable, y el mismo personal antiguo antipático.
No se cómo siendo un hotel de la cadena de Holiday Inn sirvan un desayuno tan mediocre que no hace honor a la cadena. He estado en varios países y Estados y el desayuno no lo repiten diario, lo van alternando con nuevas opciones.
La última vez estuve en octubre y pusieron lo mismo TODOS los días. Esta vez igual. Nunca habían roles de canela (empiezo a creer que ni siquiera ponen o solo una bandeja por cumplir y ya).
Vi que renovaron las máquinas de café antiguas (funcionales) por dos nuevas.
Solo dos dias pude tomar café normal, se acabó el normal no pusieron nuevos granos. De ahí solo una máquina servía. Y los últimos dos dias de mi reservación ya ni café ni nada, las dos maquinas apagadas. Al preguntar que solo decaf tenían, me acerqué a preparar uno, y no se podía, era solo agua caliente.
Nos quedamos sin jabón para cuerpo y mano y todo un protocolo que me llevarán uno nuevo.
La verdad le di una 2a oportunidad porque es un hotel limpio y bien ubicado. Pero el desayuno es importante para mi también.
No se si le daré una 3a en algún futuro.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Chibuike

The initial room we was given was cleaned from the last guests. On two occasions i called the front desk to get extra towels and did not receive so I had to down ti fromt desk to personally get it. They did not clean or switch out the towels in our room in between my two night stay.

10/10

Exceptional

15 Feb 2026

Alondra

Clean room staff was nice , room was spacious as well

Partner

2/10

Poor

15 Feb 2026

Chris

The room wasn't cleaned I checked out the same day because there were no other rooms available

8/10

Excellent

10 Feb 2026

Lino

Honestly the staff were some friendly people, made you feel comfortable. It’s my third time staying there.

Leisure Friends

10/10

Exceptional

09 Feb 2026

Dawnielle

Updated rooms

Leisure Partner

10/10

Exceptional

07 Feb 2026

Terreah

The rooms were nice, was very peaceful. My kids enjoyed the swimming pool as well.

Friends_and_family Family

4/10

Poor

01 Feb 2026

Mehmet

Breakfast was poor , room was not that clean

10/10

Exceptional

31 Jan 2026

Heidi

Room was clean. Everything was great! Great location and lots of restaurants, grocery stores and shopping close

Leisure Family

2/10

Poor

29 Jan 2026

Verified traveler

I arrived only 30 minutes late because of traffic and because I was driving with my younger brother and the hotel refused to let us check in. The front desk agent was extremely rude and showed no empathy at all. There was no flexibility and no effort to help us even though we had already paid. We were left outside in freezing weather with no room and no alternative solution. This experience was stressful humiliating and completely unacceptable and I would never recommend this hotel to anyone.

Business_and_leisure Family

8/10

Excellent

18 Jan 2026

Ciara

Room was really clean!
Spacious

Leisure Self

8/10

Excellent

12 Jan 2026

Jose

This property is well located within the central shopping area of Crestwood. Access to the expressway into Chicago's city center is easily accessible. The property itself is well kept and the rooms are spacious.

8/10

Excellent

08 Jan 2026

Heather

The staff were friendly and very helpful when needed. The rooms were clean

10/10

Exceptional

02 Jan 2026

Lashonda

Yes

4/10

Poor

30 Dec 2025

Stephen J.

The room had white bedding and was decorated and furnished nicely. The bathroom fixtures were up to date.

My poor rating stems from the lack of cleanliness and how poorly the room was stocked. The floor was not vacuumed...lots of particles of something foreign along with pennies and beer bottle caps pushed up against the base of the bed.

There were zero cups in the room...not in the bathroom or with the coffee maker. The coffee center had clearly not been restocked.

There was no ice bucket.

There was no bath mat or hand towels and only two towels and two wash cloths. The bed looked as it had been changed but I question whether it had been due to the lack of care in other parts of the room.

Had the room been cleaned, our stay would have been absolutely fine. I called the front desk to report our findings and while the clerk said he took notes on what was wrong with the room, he did not offer to move us into a clean room.

I will give the clerk grace because when we checked in, he apologized for fumbling a bit with the computer and mentioned that he was very new to the company.

The hotel and parking lot were bustling so perhaps there was nowhere to move us. I would have expected to hear from someone the following day but never did and am disappointed that there was no follow up.

I would give this hotel a chance because I am typically not disppointed with IHG properties. Possibly a fluke. I would definitely check the room out before hauling in my luggage.

Partner

10/10

Exceptional

27 Dec 2025

Tina

Very pleasant and friendly staff

Leisure Partner

2/10

Poor

27 Dec 2025

Ambria

They wouldn’t let me check in and I didn’t get my money back

8/10

Excellent

21 Dec 2025

john

Had to change rooms heater didnt work staff very helpful room very clean

10/10

Exceptional

12 Dec 2025

Mary Anne

Was looking for something i could eat on the road. Very empty of options. No bananas. Just apples and oranges.

Leisure

10/10

Exceptional

08 Dec 2025

David

The staff, room, and overall location was perfect.

Leisure Partner

6/10

Pleasant

08 Dec 2025

Moira

The staff was great. There seemed to be something wrong with the ventilation in the pool area. Everything was soaked and water was dripping from several areas of the ceiling and ducts. The kids also mentioned a lot of things on the bottom of the pool. Otherwise, it was a good experience.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Jen

Room was clean, bathroom was clean, linen was very clean. All surfaces wiped down. Front desk staff was welcoming and had excellent customer service. Check in was a breeze and the location was perfect for food and shopping! I plan on staying there again on my next visit to Illinois and will recommend this Holiday Inn to others!!!

Business_and_leisure Family

10/10

Exceptional

19 Nov 2025

Robert

All the above I came in last minute for a funeral staff was amazing property was conveniently located room was spectacular pool was nice and breakfast was top notch and the lady who attends the coffee and breakfast area was amazing to my who family and she did an amazing job wish I had gotten her name!

Business_and_leisure Family

2/10

Poor

13 Nov 2025

James

The staff was great as usual but the room was neglected we slept with bed bugs in the bed and we stayed there once before and everything was great but this time I'm sorry to say it wasn't a pleasant stay

10/10

Exceptional

11 Nov 2025

Kevin

The staff was very friendly, and the room was clean. Price was not bad either! All in all, it was a nice overnight!

Business

6/10

Pleasant

06 Nov 2025

Felicia

Every thing was fine EXCEPT the bedding in our room was terrible! I requested to have the linen removed 2x and no one came until it was check out. The sheets had gum! On one bed and the other bed didn’t smell fresh at all!!! Then I saw a roach in the bathroom crawling around!

Business_and_leisure Partner

10/10

Exceptional

31 Oct 2025

Carolyn

Great stay! Super nice and clean.

Business

10/10

Exceptional

29 Oct 2025

John

Everyone great

Leisure Family

8/10

Excellent

27 Oct 2025

Lydia

Very clean, comfortable room, decent breakfast and nice size clean pool. I will say though, the elderly lady who handles the breakfast area was rude and had smart remarks when customers had questions or concerns about breakfast. They were out of eggs and i asked if they are going to bring more cause they were out at the time of me going down to eat. Breakfast is from 730-9am. I was down stairs to eat at about 730am. When i asked if there will be more eggs she said “ I’m only one person you need to give me time” as if i asked her multiple times. I simply asked once. After i sat to eat i over heard 2 other family’s complaining about the same lady and her attitude when she was asked a simple question. Other then that i had a pleasant stay.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Angel

The staff tried to physically fight me over a misunderstanding. Very ghetto, very dirty, will never stay here again!

6/10

Pleasant

19 Oct 2025

Tristan

Good but could be great.

The rooms are decent and clean. The hotel’s location offers convenient dining and shopping options. The nightly rate is affordable, but I recommend booking directly through their reservation system as Hotel.com and Expedia charge more.

I wanted to experience the hotel’s pool, but unfortunately, I didn’t get a chance to. During check-in, I signed my initial paperwork for my initials and signature. The front desk lady then handed me some paper about a weekend ordinance regarding parties and room occupancy. I read it with some dismay, but I was surprised to see that other guests were also checking in without receiving the same information.

I asked why I was the only one signing the paper, and the front desk person and assistant manager (who introduced herself as such) stated that they had already signed it in a previous contract. I politely asked one of the other guests if they remembered signing it, but they said no.

That was the beginning of my troubles. While on the elevator, it started making loud noises and buzzing, and it stopped between floors 3 and 4. As soon as the doors opened, I got off and started recording my Will on my phone just in case the elevator plummets from the 4th floor while I’m inside.

As a result of the elevator issue, we had to take the stairs for the entire stay. There was an out-of-order sign placed on both elevators throughout the weekend.

I’ve checked out and 7 days later I still have not received deposit.

Business Family

4/10

Poor

18 Oct 2025

Lyndsey

The rooms were dirty, if you used the shower water didn’t drain just built up as if you were taking a bath, lights flickered on and off, elevator broke down so they brought in people to repair at 2am while I appreciate trying to get it fixed the people fixing it were slamming doors stomping down the stairwells and yelling. Walls are paper thin and you could hear everything. All and all this was a disappointing expensive stay!

Business_and_leisure Family

10/10

Exceptional

15 Oct 2025

Catherine

The staff was very good! Room was comfortable and clean.

Leisure Family

2/10

Poor

14 Oct 2025

Caitlin

Stay away!!!

Received a call a few hours prior to check that they overbooked and canceled my room. When I called their manager was extremely rude and would not listen to my concerns. Rather she talked over me. Then, when I told her to stop talking over me and listen she told me she was hanging up.
Thankfully hotels.com saved the day and got me a better place and the people there were so kind.

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Tonja

The staff was friendly and very accommodating. Rooms were clean. Very cold in the room initially however we were able to adjust the temperature. Parking very sufficient.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Wanda

Friendly staff

Business_and_leisure Family

6/10

Pleasant

13 Sep 2025

Marilyn

So many things were broken all the way down to the pump soap in the bathroom. I wondered how long this property has been a holiday Inn because this is not the standard I am use to. The worse thing for me was I booked a handicap room and the room had one of those very low profile toilets. The toilets in the pool area were taller but there was no door knob to close the door. Oh I am still waiting for those hash brown potatoes that I have enjoyed at all the other holiday Inns.I actually gave up trying to get things corrected. My hands will shake the next time Holiday Inn comes up as a choice.

Business_and_leisure Family

8/10

Excellent

12 Sep 2025

Tonja

Night clerk check is in with great customer service after our flight was much delayed. Room was nice and comfortable. The bathroom could have use more attention on the floor and toilet.

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Jordan

Loved the room , and cinnamon rolls and sausage at breakfast bathroom water took a little while to get hot and tub needs repainting sill definitely stay again

Leisure Partner

10/10

Exceptional

05 Sep 2025

Verified traveler

Friendly staff/clean rooms. Didn't get a chance to see the pool.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Melissa

In the middle of everything, close to expressway and the bed was super comfortable

Leisure Friends

10/10

Exceptional

18 Aug 2025

Dominique

N/A

6/10

Pleasant

18 Aug 2025

Francyne

Was unable to stay at the hotel, due to bed height and aroma throughout the hotel. Requested a lower bed,m was told all beds were tall beds and nothing could be done to aleviate the air freshener, had to check out as stay elsewhere.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Virginia

We enjoyed our stay. The beds were amazing very comfortable. The only issue i had was when we got to our room there was hair on the sink and the bathroom floor and tub from the previous stay.

Leisure

10/10

Exceptional

13 Aug 2025

Kyle

Front desk is always super nice

Leisure Self

2/10

Poor

10 Aug 2025

Valeria

We had worst experience with the breakfast staff (Angela) , we did not know that breakfast started at 7:3o , the door was opened , we started to serve the food and the employee Angela started to scream to us . It was the worst experience that we had in one Holiday.

10/10

Exceptional

06 Aug 2025

Bernard

Great service-especially at the breakfast buffet

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Stacie

It was wonderful. Me and my kids had a great time

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Connie

Overall the stay was wonderful, the checking in could have been easier. We had requested for an early check in due to driving distance and working all night in order to get a couple hours rest prior to our engagement. When we got there they told us they were not having any early check in and were putting names down to be contacted as the rooms became available.
When we called later they told us we did NOT have a reservation in the system. Fortunately they did find it and they were very gracious and got us a room right then.
We will definitely come back on our next trip to Chicago

Leisure Partner

6/10

Pleasant

30 Jul 2025

Annette

No air conditioning in the common areas on the first floor. Free breakfast was not good at all.

10/10

Exceptional

25 Jul 2025

Keith

Everything was fine. The convenience of everything was great. We had a handicap ♿️ room which we didn't want but in the end it was OK.

Leisure Partner

4/10

Poor

21 Jul 2025

Tiffany

Dirty

Business

6/10

Pleasant

18 Jul 2025

Linda

Girl checking us in did a great job. Elevators were broken down, which sucked because there was no air conditioning in the public areas, good thing we were only on the 2nd floor. Air conditioner in room worked but was extremely loud. There were only 2 towels in our room, when I asked at the front desk for more, I was told they were out, and we couldn't get any. This sucked, because we had someone in the shower and our only 2 towels were already used. I improvised and took two from the pool area. The hot breakfast was decent.

Business_and_leisure Family

8/10

Excellent

15 Jul 2025

Rachael

Room was ok. A bit run down but still ok. Elevators were not working but we were on the second floor. However if we were on the third or fourth that would have not been great.
Our first room was not correct. We booked a king with sofa bed and we were originally given just a king bed. We had 2 adults and 2 kids. So changed rooms to 2 double beds. Our first room in the king we only had 1 towel. Then changed to the 2 beds and there were only 2 towels. However the cleaning person was very nice and got us more.
The cleaning people did come super early. 8am on our second day the maid came in to clean. We were still sleeping and forgot to put out sign. That’s a bit early but they were super nice and came back later.
Breakfast was a little disappointing. Had bisquits and gravy 3 of the 4 days and eggs each day. Had sausage links 2 days. There were bagels, toast, and oatmeal and some cereal. But over all it was ok, just enough for the start of the day.
Overall it was ok. We like this hotel because it’s close to family and we have stayed before. For the money it’s ok but compared to others it’s worth it.

Leisure Family

6/10

Pleasant

15 Jul 2025

Roslynn

I was placed on a floor with kids and they were loud and running in the hallway.
Fri y came up twice.

Leisure Partner

8/10

Excellent

13 Jul 2025

Jeremiah

Clean and central to multiple fast food chains.

8/10

Excellent

02 Jul 2025

Laurie

everything was good

Leisure Family

10/10

Exceptional

28 Jun 2025

Anthony

All I can really say is the staff was amazing. Worked through an issue on my part and made it an incredible stay. Thank you very much for your assistance.

Leisure Friends

6/10

Pleasant

23 Jun 2025

Shannyn

Convenient for my use

Leisure Pet

10/10

Exceptional

22 Jun 2025

Meleassa

It was close to everything. The staff was very polite. The front desk staff greet me every time i passed the desk.