Name: Extended Stay America Chicago Midway
Address: 7524 State Rd, Chicago, 60638, US

6/10

Pleasant

17 Jul 2026

Lisa

Hotel has rooms

4/10

Poor

15 Jul 2026

Sarav

For 3 nights stay, every time keys did not work. Go down, re do it.
Staff night- uncooperative.
Noise from outside cars.
A/c fan not continuous on.

Business

8/10

Excellent

06 Jul 2026

Federico

It was a good stay

Partner

4/10

Poor

05 Jul 2026

Raul Sebastian

Room was equipped with the minimum. Some of the walls were damaged. Thought it was overpriced for the few amenities it has. Included breakfast was limited to oatmeal and snack bars. Free parking was good but probably not worth the slightly abandoned state of the room for a long stay.

Partner

6/10

Pleasant

30 Jun 2026

Ahmed

Rooms are not clean collider are messy wash are leaking water inside building pupils are smoking very hard to sleep whole night no good experience never come again in this building

Family_with_children

6/10

Pleasant

28 Jun 2026

Kristine

I did not intend to stay overnight in Chicago, but a missed flight connection required me to do so, thus I had a late booking at this hotel. The price was right as well as the closeness to the airport. The hotel is dated and worn BUT the room and bathroom were clean (although the rug too was worn), and the bed was comfortable. The reception clerk was matter-of-fact and was clear about the rules and breakfast ameneties, which I didn't have since my Uber pickup was at 3:30 am. I was grateful to him for advising that I book the Uber before I went to sleep. That worked out well.

Self

2/10

Poor

28 Jun 2026

Gregory

This is one of the worst experiences I’ve had in a very long time with a hotel. It was dirty. The carpet looked like it had been outside, the furniture inside the room was old and beat up the room had a foul smell to it.

Self

8/10

Excellent

27 Jun 2026

Janice

The room was adequate and location was good. Easy to get on and off the freeway.

Friends_and_family Family

2/10

Poor

21 Jun 2026

Eric

There was no breakfast

Friends

10/10

Exceptional

17 Jun 2026

Sara

Very clean and staff were accommodating

Partner

2/10

Poor

16 Jun 2026

Tamarick

The desk attendant was immediately VERY rude during the check in process. Additionally, a few of my new “clean” towels had black hairs on them, so I went to the front desk to ask for replacement towels and the attendant rudely replies “you need to bring the other towels we are replacing to me” so I walked back to the room to get the 2 “dirty” towels . I also had an issue with the power circuit breaker going out , I called to have it resolved and the gentleman that came started interrogating me on “what I touched” like I was a child. I let him know I had not touched any of the things he pointed out and he simply replied “well don’t”. I felt like EVERY employee there hated their job and customers . Why be is a CUSTOMER SERVICE industry if you’re going to hate dealing with customers. The only reason I picked this hotel was because it was close to the venue of a music festival that my son was attending. I would NEVER recommend otherwise .

Friends_and_family Family

2/10

Poor

13 Jun 2026

Yixin

The front desk is rude, asking confirmation number, all I can find is itinerary number.

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Sumit

Stayed for a night. Clean room. Responsive staff. Quiet.

Self

6/10

Pleasant

08 Jun 2026

Herbert

It took more than 3p mins to get checked in.

Partner

8/10

Excellent

01 Jun 2026

Gorgi

Breakfast doesn’t exist. However, the reason why it’s not 1 stars is because of Janice, she was amazing and great and really gave us a great experience. We are from the UK. Janice deserves a promotion but hotel is a shambles

Friends_and_family Friends

4/10

Poor

31 May 2026

Liz

No ice. No in-room coffee. No shampoo. No extra blanket. No extra pillows. No healthy options for breakfast. Filthy windows. Hall carpet dingy.

Family

2/10

Poor

30 May 2026

Genevieve

If you like meth, this is the place for you. It smelled of smoked meth and there was meth residue everywhere. It made my skin burn.

Self

4/10

Poor

27 May 2026

Liz

No ice machines. No in-room coffee. No shampoo. No extra blankets or pillows. No fresh fruit or healthy options for breakfast. Windows filthy. Hall carpets dismal.

Family_with_children

2/10

Poor

26 May 2026

clarissa

It sucks charge you for stuff that you didn't do

Family_with_children

4/10

Poor

26 May 2026

Socorro

Very dirty and poor service.

Family

2/10

Poor

23 May 2026

Lucio

Upon arrival at midnight, due to my delayed flight, I found that my paid reservation was cancelled. When I arrive to the hotel I was told to wait because the system was updating. After the update I was told that there was no reservation since I had arrived late. However I had paid my 2 nights. At that point there were no rooms available and being past 1 am I was forced to sleep in my vehicle. I don’t understand why the hotel canceled my fully paid reservation!!! Horrible

Friends

4/10

Poor

20 May 2026

Marcus

Carpet was sticky

Partner

4/10

Poor

15 May 2026

Marquela

Faucets dripping. Had to change rooms 3 times.

Family_with_children

6/10

Pleasant

08 May 2026

Joshua

After reviewing the property and overall guest experience, I wanted to share some constructive feedback from a property management and hospitality perspective.

The property itself has strong potential, an excellent location, and many qualities that make it appealing to guests. However, there currently appears to be a noticeable gap between the pricing being presented and the overall operational and presentation standards being delivered compared to other hotels and professionally managed properties in the surrounding market.

While there are no major structural concerns, several areas would benefit from additional attention to detail, preventative maintenance, and cosmetic refreshing. General repainting, touch-up work, surface refinishing, and improvements to overall presentation would significantly elevate the guest experience and help the property better align with guest expectations at this price point.

At the moment, certain aspects of the property feel slightly below the standard guests now associate with premium hospitality accommodations. Small cosmetic issues, aging finishes, inconsistent detailing, and reactive maintenance collectively impact the perception of quality and value, even when the property itself remains highly desirable.

We’d love to discuss business opportunities with the property managers and owners. We’d love to service this location!

312.590.7623
Joshua Michael

Partner

2/10

Poor

07 May 2026

Marisol

Honestly don’t recommend this place. Lots of damage, throw up on the floor outside. Room didn’t seem cleaned..or honestly like a safe place.

Partner

6/10

Pleasant

04 May 2026

Kendall

Could control air conditioning which was a plus. Very basic hotel. Close to a lot of things though

Partner

2/10

Poor

25 Apr 2026

Marvin

Room smells like cigarettes

Self

10/10

Exceptional

18 Apr 2026

Donna

My room was clean as well as the bedding. The furniture is a bit out dated, with small holes and cracks. However, I only stayed one night, and as mentioned my room was clean. The staff was helpful and kind. I would stay there again.

Family_with_children

2/10

Poor

18 Apr 2026

Aisa

Hallways very smelly carpet filthy. Room was very smelly and not so clean I had to disinfect everything before touching or placing anything down

Partner

8/10

Excellent

14 Apr 2026

Eric

The rooms are decent. They don't offer daily housekeeping, however, you can return your dirty towels to the front desk for clean towels, and if you need plates, silverware, etc, go to the front desk. YHou have to empty your garbage out yourself, and get new garbage bags from the front desk. I just wish there were ovens in the kitchen, and some pots to heat up your food. There is a stovetop in the room and a full-size fridge.

Family

8/10

Excellent

11 Apr 2026

Kaitlyn

Check in staff was amazing and very helpful

Partner

4/10

Poor

27 Mar 2026

Jennifer

I witnessed a lot, and I stay here frequently when I travel to the Chicago area.

People on the top floor are smoking with the windows open.

CRACKHEADS walking in and out of the side doors.

Lots of men standing around the side entrance doors smoking weed (I respect them doing it outside more than their rooms but move away from the entrance door at least).

The elevator was trashy. Full of popcorn. I was nice enough to let the front desk attendant know. Everyone is ignored it!

I'm shocked. I have stayed here at least 7-10 times. I have seen \"odd\" people walking around and sitting outside the front area, but not like this trip.

2/10

Poor

23 Mar 2026

Nick

Very hard to check in to, very dirty, my sick did not work. Smelled of strong cigarette smell across entire building and my room

Self

6/10

Pleasant

21 Mar 2026

Parker

Nice, stiff, but small and disgusting room.
And two flat pillows

Friends

10/10

Exceptional

11 Mar 2026

Phillip

Yes

4/10

Poor

02 Mar 2026

LUTICIA

Guests next door were kicking door for 2 hours and yelling. Wont sta

2/10

Poor

01 Mar 2026

George

I never got to check in they said I had to pay for a week in order to pay in cash. So they would not allow me to check in for my stay. I would love a refund of my money

Self

2/10

Poor

27 Feb 2026

Nancy L

Prior to booking, I called to confirm that the pool was operational and was told that it was. However, upon my arrival, I found that the pool is closed. Furthermore, there is a sign posted stating that it has been out of service since November.

Friends

2/10

Poor

19 Feb 2026

Warrine

No utensils in the kitchen. Rude staff

8/10

Excellent

17 Feb 2026

Alexandra

Not to bad

Partner

2/10

Poor

07 Feb 2026

Javier

Upon arrival and receiving keycards I was unable to get into my room and was trying for about 10 minutes. Went back to the desk and again had the same issue. There was a roach on the ceiling. When using the shower the water would not drain and was murky color. The lady at the front desk told me to contact Expedia that they would give a partial refund for the inconveniences.

Business

4/10

Poor

18 Jan 2026

Norma

It really smelled like weed in the hallways and in our room. It was noisy, people arguing. I think that might’ve been my last stay there.

Leisure Partner

8/10

Excellent

16 Jan 2026

Shaneque

I've never had a complaint but room 132 has roaches real bad. No chair in the room to sit at table to eat. No hangers in the room

8/10

Excellent

26 Dec 2025

Dustin

Room was clean. Only bad thing was they dont do room service.

Business

10/10

Exceptional

24 Dec 2025

jimmie

Great everything

4/10

Poor

22 Dec 2025

Grace

The breakfast wasnt really breakfast. For how much they char free a night i would expect a full continental breakfast. When I got there the remote didn’t work, the hallways and room had a deadly smell, and when i asked for a dish package it came with stuff on them. You’re better off staying at Woodspring.

Leisure Self

2/10

Poor

20 Dec 2025

Jason

I got bedbug bites, several of them I did inform the hotel. They never called me back. I called the second time. They never called me back. I’m disappointed. They told me their insurance company will get back in touch with me. No one to this point has ever called me back.

Business Self

8/10

Excellent

20 Dec 2025

Dustin

Room and shopping location

Business

8/10

Excellent

15 Dec 2025

shaneque

Rooms was clean. The check in staff was kind of rude. The check out staff was very pleasant

Partner

10/10

Exceptional

13 Dec 2025

Dustin

Yes

Business

6/10

Pleasant

07 Dec 2025

Shante

Room wasn’t clean throughly stains on wall.. paint chip dust on phone and lamp

Self

2/10

Poor

30 Nov 2025

Danielle

We walked into our room upon arrival and there were 2 roaches on the bathroom wall, and 2 roaches that were smashed on the wall above the bed. On our way out of the room a roach ran across the entry way of the door. My husband and I immediately checked out of that entire hotel!

Leisure Family

8/10

Excellent

30 Nov 2025

Brian

Needed a place to stay overnight after flight canceled. Most of the hotel was great except a few things. Elevator smelled like cigarettes. No shampoo or conditioner in room.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Francisco

It was good

6/10

Pleasant

21 Nov 2025

Lucero

It's important for housekeeping to clean the room daily, especially the bathroom, to keep it fresh. The curtains can sometimes smell musty, so regular cleaning helps maintain a pleasant atmosphere.

Business Family

6/10

Pleasant

21 Nov 2025

Lucero

The staff was very welcoming and friendly, making us feel at home, even though the room was a bit outdated.

Business Family

6/10

Pleasant

16 Nov 2025

Leroy

The room did not have enough heat, bath water not hot and need to provide another thick blanket due heat not working righr

Partner

6/10

Pleasant

09 Nov 2025

Cipriano

It is very close proximity to Midway Airport for our delayed connecting flight. It’s a very late check-in & early morning check -out. Room is ok, cigarette smell maybe from the previous occupants. Breakfast is so-so not much to expect. Area is quite, lone staff is ok.

Leisure Partner

8/10

Excellent

07 Nov 2025

Dorothy

Friendly Staff

2/10

Poor

03 Nov 2025

Eduardo

The description is off. “Breakfast included” does not mean just coffee and wrapped muffins, and that’s all you get here.

2/10

Poor

03 Nov 2025

Alejandro

Room not clean

8/10

Excellent

28 Oct 2025

Eva

Three stars

2/10

Poor

28 Oct 2025

Chastity

It was nothing to like if I could give a negative 10000 it would be that red flags are a high…the bedding is a bandage blanket, the room don’t look like nothing the pics they showed u on the site. My towels was wet, ask for more they had to see how many they had…the shower was leaking everywhere when in use…..the carpet and hallway and walls was flirt…… it stank the front desk short lady with blonde hair was rude when I called, the housekeeper with the glasses white dark hair with a mouth full of build up on teeth’s was rude as well . Just a all around set up for your money to get taken and no refund don’t waste your money

Business_and_leisure Family

2/10

Poor

27 Oct 2025

Darrell

There were roaches in the room.

Self

6/10

Pleasant

27 Oct 2025

Bridgette

The hotel decor is dated and the hallways smelled.
The front staff is very friendly and helpful. It's not a Hilton so if you need a place to lay your head it's fine.

Leisure Friends

8/10

Excellent

27 Oct 2025

Dave

Dated building that was haphazardly remodeled. Elevator sounded like it was on its last leg. The room air was stagnant. The kitchen was nothing special. There was warm water and hot water. The sink drain was coated in something and slowly drained. The tin has stains or something like tha I didn't use the shower because I was there for a night. No vending area and the complimentary breakfast was some old muffins, hot water for oatmeal, and tasteless coffee. Far from what I expected and not worth the cost. I was there one night and if I was staying longer I would have found different places to stay..

Business Pet

10/10

Exceptional

24 Oct 2025

Jason

Staff very nice and clean rooms

Leisure Partner

6/10

Pleasant

19 Oct 2025

Earl

No breakfast had roaches

Self

4/10

Poor

15 Oct 2025

Andre

Room was not nice looking

Leisure Family

8/10

Excellent

14 Oct 2025

Sondra

Clean room, nice amount of space. Small kitchen with fridge, microwave, stove and sink

Leisure Self

6/10

Pleasant

13 Oct 2025

Malcolm

The refrigerator had some sticky stuff around the door handle. The bed felt like I was sleeping on a stack of hay. The bathroom was alright. The breakfast was coffee and muffins.

Partner

2/10

Poor

11 Oct 2025

Jamiah

WOULD NOT RECOMMEND STAYING HERE

I’m from out of town and booked this Extended Stay thinking it would be decent based on the photos, but it was the worst hotel experience I’ve ever had. When I walked in, the floors didn’t look like they had been swept, mopped, or vacuumed in a long time. The lobby had only two chairs for guests, and since I arrived about 30 minutes before check-in time, I had to sit on the luggage cart because there was nowhere else to sit. The lobby looked unclean with barely any seating, and the front desk staff were rude, unhelpful, and made me wait until exactly 3 PM to check in even though they were checking in another guest before me. The hall carpets were stained and torn, my door had spiders and webs, and the room smelled awful upon entry. My room door literally had spiders crawling up it, and there were spiderwebs in the corners of the shower , which didnt drain by the way. The refrigerator had dents all over it. The floors were so dirty my feet turned black after walking around, and the heater smelled like it was burning. When I asked for extra towels and blankets, they said they weren’t giving any out. Overall, as a new traveler , the poor cleanliness, bad customer service, and terrible room conditions completely turned me away from staying at any Extended Stay property again or any property like it. I would rather pay extra for a Marriott or another reputable hotel brand and have a clean, safe, comfortable, and welcoming experience.

Leisure Self

10/10

Exceptional

11 Oct 2025

Barbara

It was nice. The staff was friendly & helpful.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Margret

The room was missing my pillows. There was a smell like syrup in the room. The floor was stickyand there was dog

4/10

Poor

29 Sep 2025

Teesha

Room was average but a bit dirty, most of the lamps in the room didn’t work or the bulbs went out

Leisure Friends

8/10

Excellent

26 Sep 2025

Frank

Front desk girl was very pleasant and accommodating. Bed was comfortable but the room wasn’t the cleanest. Carpet was dirty and room smelled. We were stuck in Chicago after our connecting flight got cancelled so we just needed a place to lay our heads down and shower. Price was reasonable and did the job.

Partner

6/10

Pleasant

26 Sep 2025

Julie

Not very extended since no dishes in the kitchen

6/10

Pleasant

24 Sep 2025

Angela

I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the guest have to go to Front desk to ask for it and then lug it all up the elevator to the room. When I went to ask for more soap to shower, the male front desk agent was being very stingy and gave me one small facial soap I had to beg for more which he gave with some hesitation. I think there is a lot that needs to be done regarding customer service. There is a lot that was not mention at the time of booking that became a surprise while staying there such as having to carry your dirty linens down to the front desk to get clean ones crazy! This place clearly being run like an apartment and not a hotel. Otherwise it was quiet, close to the airport, shopping and restaurants.

Business Friends

10/10

Exceptional

24 Sep 2025

Jessalyn T Jackson

Chas was there when he checked in. He was very nice and polite. He called our room about 5 minutes or so after we got to it for a courtesy call to see if the room was okay. I told him about the toilet seat being loose and he sent the maintenance man to fix it right away. The room was very clean and smelled really good.

Business Partner

6/10

Pleasant

22 Sep 2025

Rob

The person at the front desk during our check in was very friendly and helpful. She even remembered my husbands name later in the evening and asked how things were. The cleanliness of the hotel was poor and had a funny smell. Surface wise, doors, baseboards, walls, especially in the bathroom and stairwell were very dirty.

Leisure Family

10/10

Exceptional

22 Sep 2025

Rachel

What set this hotel apart from other hotels is the sincere friendliness of the staff. I am pretty good at figuring out who is a genuine people person and who is just following a script. The staff were uniformly dedicated and friendly. I felt that they had our best interests at heart and wanted to make our stay a pleasant one.

Leisure Family

8/10

Excellent

21 Sep 2025

Alicia

Ok if you need just a one night stay

The room itself was ok. It smelled of old cigarettes but was clean enough. We liked the set up. There was only a thin blanket on the bed no comforter. Also the refrigerator was very very loud woke us up multiple times squealing. The shower also dropped the entire time. I'd give it about 3.5 stars. At least the area was nice. For how much we paid it was mid. There were also people smoking weed right outside the entrance we came back to.

Partner

10/10

Exceptional

16 Sep 2025

john

Quiet location , easy in & out

Area just south of Midway, much quieter and less congested than hotels north of thw airport

Business

8/10

Excellent

15 Sep 2025

Kenyatta

Serve hot breakfast

Leisure Self

10/10

Exceptional

14 Sep 2025

Yvonne

Excellent Stay

My stay was excellent; NO COMPLAINTS

Friends_and_family Family

6/10

Pleasant

10 Sep 2025

Heather

This is not a hotel for tourists. There were absolutely no amenities that you would expect to see at a hotel. The kitchen had nothing in it. The only things provided were towels, bed linens, soap and a television. I expected it to at least have dishes and silverware. It is also a very expensive Uber ride to the tourist attractions.

Leisure

4/10

Poor

08 Sep 2025

Kabah

Staff was wonderful and nice. But the hallways and my room carpet smelled very bad and had Red \"Kool-Aid\" stains. The bathtub had mildew. I hope I had the worst room in the hotel, because it was an all around bad experience.

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Eliana

nice stay

staff was super kind and helpful and room was comfortable

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Alex

V

6/10

Pleasant

25 Aug 2025

GREGORY WINFREY

Not so great stay

The hotel is in need for some serious renovation and the staff treats the place like it’s an apartment complex not a hotel. The continental breakfast is a bag lunch style! Won’t be staying at the Stay America again

Friends_and_family Family

2/10

Poor

17 Aug 2025

Tiffany

Felt uncomfortable and unsafe from the minute I walked up to the front door. Many suspicious looking individuals standing in the entrance smoking. One gave me a very scary glare as I walked up. Rooms are outdated. Woke up in the middle of the night to loud music booming from the parking lot outside our room (for over an hour). Then at 4:00 am a woman was wailing in the hallway. I checked out one day early (from a 2 night stay) as my safety comes over possibly losing out on a refund (although the lady at the front desk said I’d get refunded so we’ll see)

Leisure Family

6/10

Pleasant

15 Aug 2025

Michael

It met the need of a quick stay, but the room was lowkey. Most of the surfaces were sticky. It's a little run-down.
But it worked for what I needed.

Business Self

4/10

Poor

13 Aug 2025

Dianne

Very much needed update on interior rooms

The 1st room was in very poor condition the refrigerator was disgusting the chair was worn out the bed was not comfortable at all requested a different room this one was a liutle better as far as the bed but the bathroom sink was plugged and there was no hot water to take a shower. Would not recommend this Extended Stay I have stayed in your facility in Denver and it was a great stay very comfortable and clean.

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Steve

Nothing special. Just a place to sleep. It is in a very safe neighborhood. Lots of parking and close to Midway.

Business Self

4/10

Poor

10 Aug 2025

Junxiong

There was strong odor (marijuana) on the floor and in the room. The staff refused to give me another room. I was quite disappointed, will not stay at this place again.

Leisure Family

6/10

Pleasant

10 Aug 2025

Molly

Just okay.

Room has everything we needed. Convenient area to the airport. Just wasn’t cleaned well. Random hairs everywhere that weren’t mine. Had ants on my nightstand.

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Kathrine

It was alright, i guess

Was expecting more bang for my buck. While everything was \"ok\" it just didnt meet expectations for the price point. Everything in the room was clean but old and definitely showed its age. You're supplied bar soap in your room but told to ask for shampoo. You have to ask for the kitchen supplies as they are not in the room, and again really showing its age just being so worn out. Breakfast was also disheartening, which had I done better research I would have been given a better heads up. But a granola bar, muffin and oat meal is all, and inconviently located right by the front enterance in a cabinet that opens up. Would I stay again? Maybe.....but the price would definitely have to be lowered or their hotel needs to be upgraded.

Friends_and_family Family

4/10

Poor

07 Aug 2025

Hanna

our shower curtain rod was broken and wasn’t able to be closed completely so while showering, the water would spill onto the floor and make a mess. other than that, it wasn’t bad for price

Partner

10/10

Exceptional

04 Aug 2025

Cayse

Great service and clean.

2/10

Poor

04 Aug 2025

Rajeswara Rao

The floors were dirty inside the room. First when we got in, our first room smelt like smoke, so my family got a different room. Limited space to eat. Beds were pretty tiny. Breakfast was not even a full breakfast, only a coffee section, muffins, and bars.

Leisure Family