Extended Stay America Chicago Midway

10/10

Exceptional

11 Mar 2026

Phillip

Yes

4/10

Poor

02 Mar 2026

LUTICIA

Guests next door were kicking door for 2 hours and yelling. Wont sta

2/10

Poor

01 Mar 2026

George

I never got to check in they said I had to pay for a week in order to pay in cash. So they would not allow me to check in for my stay. I would love a refund of my money

Self

2/10

Poor

27 Feb 2026

Nancy L

Prior to booking, I called to confirm that the pool was operational and was told that it was. However, upon my arrival, I found that the pool is closed. Furthermore, there is a sign posted stating that it has been out of service since November.

Friends

2/10

Poor

19 Feb 2026

Warrine

No utensils in the kitchen. Rude staff

8/10

Excellent

17 Feb 2026

Alexandra

Not to bad

Partner

2/10

Poor

07 Feb 2026

Javier

Upon arrival and receiving keycards I was unable to get into my room and was trying for about 10 minutes. Went back to the desk and again had the same issue. There was a roach on the ceiling. When using the shower the water would not drain and was murky color. The lady at the front desk told me to contact Expedia that they would give a partial refund for the inconveniences.

Business

4/10

Poor

18 Jan 2026

Norma

It really smelled like weed in the hallways and in our room. It was noisy, people arguing. I think that might’ve been my last stay there.

Leisure Partner

8/10

Excellent

16 Jan 2026

Shaneque

I've never had a complaint but room 132 has roaches real bad. No chair in the room to sit at table to eat. No hangers in the room

8/10

Excellent

26 Dec 2025

Dustin

Room was clean. Only bad thing was they dont do room service.

Business

10/10

Exceptional

24 Dec 2025

jimmie

Great everything

4/10

Poor

22 Dec 2025

Grace

The breakfast wasnt really breakfast. For how much they char free a night i would expect a full continental breakfast. When I got there the remote didn’t work, the hallways and room had a deadly smell, and when i asked for a dish package it came with stuff on them. You’re better off staying at Woodspring.

Leisure Self

2/10

Poor

20 Dec 2025

Jason

I got bedbug bites, several of them I did inform the hotel. They never called me back. I called the second time. They never called me back. I’m disappointed. They told me their insurance company will get back in touch with me. No one to this point has ever called me back.

Business Self

8/10

Excellent

20 Dec 2025

Dustin

Room and shopping location

Business

8/10

Excellent

15 Dec 2025

shaneque

Rooms was clean. The check in staff was kind of rude. The check out staff was very pleasant

Partner

10/10

Exceptional

13 Dec 2025

Dustin

Yes

Business

6/10

Pleasant

07 Dec 2025

Shante

Room wasn’t clean throughly stains on wall.. paint chip dust on phone and lamp

Self

2/10

Poor

30 Nov 2025

Danielle

We walked into our room upon arrival and there were 2 roaches on the bathroom wall, and 2 roaches that were smashed on the wall above the bed. On our way out of the room a roach ran across the entry way of the door. My husband and I immediately checked out of that entire hotel!

Leisure Family

8/10

Excellent

30 Nov 2025

Brian

Needed a place to stay overnight after flight canceled. Most of the hotel was great except a few things. Elevator smelled like cigarettes. No shampoo or conditioner in room.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Francisco

It was good

6/10

Pleasant

21 Nov 2025

Lucero

It's important for housekeeping to clean the room daily, especially the bathroom, to keep it fresh. The curtains can sometimes smell musty, so regular cleaning helps maintain a pleasant atmosphere.

Business Family

6/10

Pleasant

21 Nov 2025

Lucero

The staff was very welcoming and friendly, making us feel at home, even though the room was a bit outdated.

Business Family

6/10

Pleasant

16 Nov 2025

Leroy

The room did not have enough heat, bath water not hot and need to provide another thick blanket due heat not working righr

Partner

6/10

Pleasant

09 Nov 2025

Cipriano

It is very close proximity to Midway Airport for our delayed connecting flight. It’s a very late check-in & early morning check -out. Room is ok, cigarette smell maybe from the previous occupants. Breakfast is so-so not much to expect. Area is quite, lone staff is ok.

Leisure Partner

8/10

Excellent

07 Nov 2025

Dorothy

Friendly Staff

2/10

Poor

03 Nov 2025

Eduardo

The description is off. “Breakfast included” does not mean just coffee and wrapped muffins, and that’s all you get here.

2/10

Poor

03 Nov 2025

Alejandro

Room not clean

8/10

Excellent

28 Oct 2025

Eva

Three stars

2/10

Poor

28 Oct 2025

Chastity

It was nothing to like if I could give a negative 10000 it would be that red flags are a high…the bedding is a bandage blanket, the room don’t look like nothing the pics they showed u on the site. My towels was wet, ask for more they had to see how many they had…the shower was leaking everywhere when in use…..the carpet and hallway and walls was flirt…… it stank the front desk short lady with blonde hair was rude when I called, the housekeeper with the glasses white dark hair with a mouth full of build up on teeth’s was rude as well . Just a all around set up for your money to get taken and no refund don’t waste your money

Business_and_leisure Family

2/10

Poor

27 Oct 2025

Darrell

There were roaches in the room.

Self

6/10

Pleasant

27 Oct 2025

Bridgette

The hotel decor is dated and the hallways smelled.
The front staff is very friendly and helpful. It's not a Hilton so if you need a place to lay your head it's fine.

Leisure Friends

8/10

Excellent

27 Oct 2025

Dave

Dated building that was haphazardly remodeled. Elevator sounded like it was on its last leg. The room air was stagnant. The kitchen was nothing special. There was warm water and hot water. The sink drain was coated in something and slowly drained. The tin has stains or something like tha I didn't use the shower because I was there for a night. No vending area and the complimentary breakfast was some old muffins, hot water for oatmeal, and tasteless coffee. Far from what I expected and not worth the cost. I was there one night and if I was staying longer I would have found different places to stay..

Business Pet

10/10

Exceptional

24 Oct 2025

Jason

Staff very nice and clean rooms

Leisure Partner

6/10

Pleasant

19 Oct 2025

Earl

No breakfast had roaches

Self

4/10

Poor

15 Oct 2025

Andre

Room was not nice looking

Leisure Family

8/10

Excellent

14 Oct 2025

Sondra

Clean room, nice amount of space. Small kitchen with fridge, microwave, stove and sink

Leisure Self

6/10

Pleasant

13 Oct 2025

Malcolm

The refrigerator had some sticky stuff around the door handle. The bed felt like I was sleeping on a stack of hay. The bathroom was alright. The breakfast was coffee and muffins.

Partner

2/10

Poor

11 Oct 2025

Jamiah

WOULD NOT RECOMMEND STAYING HERE

I’m from out of town and booked this Extended Stay thinking it would be decent based on the photos, but it was the worst hotel experience I’ve ever had. When I walked in, the floors didn’t look like they had been swept, mopped, or vacuumed in a long time. The lobby had only two chairs for guests, and since I arrived about 30 minutes before check-in time, I had to sit on the luggage cart because there was nowhere else to sit. The lobby looked unclean with barely any seating, and the front desk staff were rude, unhelpful, and made me wait until exactly 3 PM to check in even though they were checking in another guest before me. The hall carpets were stained and torn, my door had spiders and webs, and the room smelled awful upon entry. My room door literally had spiders crawling up it, and there were spiderwebs in the corners of the shower , which didnt drain by the way. The refrigerator had dents all over it. The floors were so dirty my feet turned black after walking around, and the heater smelled like it was burning. When I asked for extra towels and blankets, they said they weren’t giving any out. Overall, as a new traveler , the poor cleanliness, bad customer service, and terrible room conditions completely turned me away from staying at any Extended Stay property again or any property like it. I would rather pay extra for a Marriott or another reputable hotel brand and have a clean, safe, comfortable, and welcoming experience.

Leisure Self

10/10

Exceptional

11 Oct 2025

Barbara

It was nice. The staff was friendly & helpful.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Margret

The room was missing my pillows. There was a smell like syrup in the room. The floor was stickyand there was dog

4/10

Poor

29 Sep 2025

Teesha

Room was average but a bit dirty, most of the lamps in the room didn’t work or the bulbs went out

Leisure Friends

8/10

Excellent

26 Sep 2025

Frank

Front desk girl was very pleasant and accommodating. Bed was comfortable but the room wasn’t the cleanest. Carpet was dirty and room smelled. We were stuck in Chicago after our connecting flight got cancelled so we just needed a place to lay our heads down and shower. Price was reasonable and did the job.

Partner

6/10

Pleasant

26 Sep 2025

Julie

Not very extended since no dishes in the kitchen

6/10

Pleasant

24 Sep 2025

Angela

I stayed for 2 weeks and I was told that I had to pay the first week immediately at check in however I had to pay for the second week at the start of the that week. I asked whether I would be able to get housekeeping services when I started the second week however the male Front Desk agent said no and that I would have to pay extra for it and that housekeeping services are available after 2 week stay, very disappointing. I think the pots and plates and kitchen utensils should already be in the room when you arrive not the guest have to go to Front desk to ask for it and then lug it all up the elevator to the room. When I went to ask for more soap to shower, the male front desk agent was being very stingy and gave me one small facial soap I had to beg for more which he gave with some hesitation. I think there is a lot that needs to be done regarding customer service. There is a lot that was not mention at the time of booking that became a surprise while staying there such as having to carry your dirty linens down to the front desk to get clean ones crazy! This place clearly being run like an apartment and not a hotel. Otherwise it was quiet, close to the airport, shopping and restaurants.

Business Friends

10/10

Exceptional

24 Sep 2025

Jessalyn T Jackson

Chas was there when he checked in. He was very nice and polite. He called our room about 5 minutes or so after we got to it for a courtesy call to see if the room was okay. I told him about the toilet seat being loose and he sent the maintenance man to fix it right away. The room was very clean and smelled really good.

Business Partner

6/10

Pleasant

22 Sep 2025

Rob

The person at the front desk during our check in was very friendly and helpful. She even remembered my husbands name later in the evening and asked how things were. The cleanliness of the hotel was poor and had a funny smell. Surface wise, doors, baseboards, walls, especially in the bathroom and stairwell were very dirty.

Leisure Family

10/10

Exceptional

22 Sep 2025

Rachel

What set this hotel apart from other hotels is the sincere friendliness of the staff. I am pretty good at figuring out who is a genuine people person and who is just following a script. The staff were uniformly dedicated and friendly. I felt that they had our best interests at heart and wanted to make our stay a pleasant one.

Leisure Family

8/10

Excellent

21 Sep 2025

Alicia

Ok if you need just a one night stay

The room itself was ok. It smelled of old cigarettes but was clean enough. We liked the set up. There was only a thin blanket on the bed no comforter. Also the refrigerator was very very loud woke us up multiple times squealing. The shower also dropped the entire time. I'd give it about 3.5 stars. At least the area was nice. For how much we paid it was mid. There were also people smoking weed right outside the entrance we came back to.

Partner

10/10

Exceptional

16 Sep 2025

john

Quiet location , easy in & out

Area just south of Midway, much quieter and less congested than hotels north of thw airport

Business

8/10

Excellent

15 Sep 2025

Kenyatta

Serve hot breakfast

Leisure Self

10/10

Exceptional

14 Sep 2025

Yvonne

Excellent Stay

My stay was excellent; NO COMPLAINTS

Friends_and_family Family

6/10

Pleasant

10 Sep 2025

Heather

This is not a hotel for tourists. There were absolutely no amenities that you would expect to see at a hotel. The kitchen had nothing in it. The only things provided were towels, bed linens, soap and a television. I expected it to at least have dishes and silverware. It is also a very expensive Uber ride to the tourist attractions.

Leisure

4/10

Poor

08 Sep 2025

Kabah

Staff was wonderful and nice. But the hallways and my room carpet smelled very bad and had Red \"Kool-Aid\" stains. The bathtub had mildew. I hope I had the worst room in the hotel, because it was an all around bad experience.

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Eliana

nice stay

staff was super kind and helpful and room was comfortable

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Alex

V

6/10

Pleasant

25 Aug 2025

GREGORY WINFREY

Not so great stay

The hotel is in need for some serious renovation and the staff treats the place like it’s an apartment complex not a hotel. The continental breakfast is a bag lunch style! Won’t be staying at the Stay America again

Friends_and_family Family

2/10

Poor

17 Aug 2025

Tiffany

Felt uncomfortable and unsafe from the minute I walked up to the front door. Many suspicious looking individuals standing in the entrance smoking. One gave me a very scary glare as I walked up. Rooms are outdated. Woke up in the middle of the night to loud music booming from the parking lot outside our room (for over an hour). Then at 4:00 am a woman was wailing in the hallway. I checked out one day early (from a 2 night stay) as my safety comes over possibly losing out on a refund (although the lady at the front desk said I’d get refunded so we’ll see)

Leisure Family

6/10

Pleasant

15 Aug 2025

Michael

It met the need of a quick stay, but the room was lowkey. Most of the surfaces were sticky. It's a little run-down.
But it worked for what I needed.

Business Self

4/10

Poor

13 Aug 2025

Dianne

Very much needed update on interior rooms

The 1st room was in very poor condition the refrigerator was disgusting the chair was worn out the bed was not comfortable at all requested a different room this one was a liutle better as far as the bed but the bathroom sink was plugged and there was no hot water to take a shower. Would not recommend this Extended Stay I have stayed in your facility in Denver and it was a great stay very comfortable and clean.

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Steve

Nothing special. Just a place to sleep. It is in a very safe neighborhood. Lots of parking and close to Midway.

Business Self

4/10

Poor

10 Aug 2025

Junxiong

There was strong odor (marijuana) on the floor and in the room. The staff refused to give me another room. I was quite disappointed, will not stay at this place again.

Leisure Family

6/10

Pleasant

10 Aug 2025

Molly

Just okay.

Room has everything we needed. Convenient area to the airport. Just wasn’t cleaned well. Random hairs everywhere that weren’t mine. Had ants on my nightstand.

Friends_and_family Friends

6/10

Pleasant

10 Aug 2025

Kathrine

It was alright, i guess

Was expecting more bang for my buck. While everything was \"ok\" it just didnt meet expectations for the price point. Everything in the room was clean but old and definitely showed its age. You're supplied bar soap in your room but told to ask for shampoo. You have to ask for the kitchen supplies as they are not in the room, and again really showing its age just being so worn out. Breakfast was also disheartening, which had I done better research I would have been given a better heads up. But a granola bar, muffin and oat meal is all, and inconviently located right by the front enterance in a cabinet that opens up. Would I stay again? Maybe.....but the price would definitely have to be lowered or their hotel needs to be upgraded.

Friends_and_family Family

4/10

Poor

07 Aug 2025

Hanna

our shower curtain rod was broken and wasn’t able to be closed completely so while showering, the water would spill onto the floor and make a mess. other than that, it wasn’t bad for price

Partner

10/10

Exceptional

04 Aug 2025

Cayse

Great service and clean.

2/10

Poor

04 Aug 2025

Rajeswara Rao

The floors were dirty inside the room. First when we got in, our first room smelt like smoke, so my family got a different room. Limited space to eat. Beds were pretty tiny. Breakfast was not even a full breakfast, only a coffee section, muffins, and bars.

Leisure Family

2/10

Poor

01 Aug 2025

marsadie

Worst hotel Ive ever been too! I wish i wouldve looked at the reviews before I came.its not like its a cheap hotel(at least not from where im from) 1)it is NOT in Chicago, thats a complete lie. It is 35 minutes away from Chicago. 2) it is SO dirty. They do not clean it. It smelled horrible when we walked in to the room. 3) they dont give you shampoo or any amenities . How cheap can they be to not even give out shampoo or soap. Ive never ever seen that from a hotel and ive stayed at way cheaper hotels. 4) they do not have breakfast. Thats another lie. Part of why we booked this was because they said they had breakfast included. What a joke. They have a table with coffee, a muffin, and oatmeal (no bowls for your oatmeal though). Mind you ive gotten full breakfast bars from cheaper places. 5) we talked to locals and the area around the hotel is not safe! They said car jackings and theft occurs alot.

Leisure Partner

6/10

Pleasant

01 Aug 2025

June

Stayed in room 109. All surfaces were sticky, including tile floor. Shower curtain rod falling off the wall. Bathroom door could not be closed due to crooked doorframe. Breakfast included meant coffee & power bars. Would not stay there again. I expected more for $200/nite. Lots of other options in the area. Pick a different hotel.

Leisure Family

4/10

Poor

31 Jul 2025

Citlalyiop

Very poor \"breakfast\", just some snacks.

8/10

Excellent

31 Jul 2025

Shawnee

Jessica and Crystal has the best customer service , bedside manner. I told them id come back when needed Despite the distance

Janice was very nice and understanding in check in.

Leisure Pet

10/10

Exceptional

29 Jul 2025

Yosua

Clean & quite

Business_and_leisure Partner

6/10

Pleasant

28 Jul 2025

J

It is an okay area. There are restaurants like 1 miles away but not in walking distance. The traffic in Chicago is quite congested. So the taxi for 13 miles would take 1 hour. It would be expensive. The room does not have a working phone. The breakfast is just some snacks. There is no shampoo provided in the shower room. But you can ask for it.

Business_and_leisure Family

2/10

Poor

27 Jul 2025

Elizabeth

It was very run down and smelled

Leisure Family

2/10

Poor

27 Jul 2025

Brandon

Staff did not help with electrical room problem

6/10

Pleasant

22 Jul 2025

patricia

It was not comfortable. I did not feel safe. So we checked out a day early. Also, the elevator was very very slow.

Friends_and_family Family

6/10

Pleasant

19 Jul 2025

Ariana

Floors, bathtub dirty, no shampoo nor soap in the room, towels didn't feel clean

Business Partner

6/10

Pleasant

19 Jul 2025

Ariana Camacho

Not shampoo nor soap in the room floors, bathtub dirty, towels didn't feel clean

Business Partner

8/10

Excellent

14 Jul 2025

Jason

It was very nice to have the kitchen in the room and the AC was blowing ice cole I loved it

Leisure Partner

6/10

Pleasant

10 Jul 2025

Reji

Location of the property seems to be good but the maintenance and upkeep need to improve. Staff is helpful.

Leisure Family

4/10

Poor

07 Jul 2025

Rosemary

The hallways were filthy and had a bad smell. The carpet in the hallways were worn and damaged.
The kitchen was outdated and the counter was stained.

Leisure Family

10/10

Exceptional

07 Jul 2025

Brande

It’s ok

Business Self

10/10

Exceptional

07 Jul 2025

Brande

It’s
Ok l

Business Self

4/10

Poor

06 Jul 2025

Amanda

The outlets were dangerous, floor was dirty, half the outlets didn’t work

Leisure Family

4/10

Poor

05 Jul 2025

Stacy

Although the facility was quiet during the night and at least the shower worked (able to get hot water with water pressure), the staff was exceptionally rude, the elevator (when working) smelled like fish (we purchased air deodorizer and sprayed it each time we entered), the floors were somewhat sticky, much of the furniture was broken, the room smelled of cigarettes, and I had to \"flip\" the breaker in my room (IN THE DARK) without the front desk person even offering to assist (at least he told me where the breaker box was). Honestly, I'm glad I have experience with primitive camping, so not much bothers me. But, seriously, one of the worst places I've ever stayed.

Business_and_leisure Family

10/10

Exceptional

05 Jul 2025

Lori

The lady that checked us in was awesome. I dont know her name but we checked in at 3 on July 3rd. Im hoping management can look up my room and see who it was. She deserves 5 stars.

As far as the hotel itself goes, could use a little lesson on cleaning. Debris in the hallway (it was not vacuumed my 2 days here, same debris same spot for over 48 hours.

The room we had was good. Clean except the bathroom. There was hair on the wall of the shower and stuck in the shower curtain. The hair dryer was broken and tossed on the shelf under the sink.

All in all an ok stay. Id give total experience a 4/5 The girl that checked us in brought our rating from a 3 to a 4!

Leisure Family

2/10

Poor

29 Jun 2025

Tammy

Worst experience ever

I booked 3 rooms all but one smelled of urine.. All the bathrooms and beds had a moldy smell.. the bathrooms had mold everywhere and in the rooms on the lamp shades.. we all are very itchy.. the rooms was not cleaned properly if ever.
I’ve stayed at several extended stays this was is by far the worst.. It needs to be rehab so bad…no stars
Was in town for a memorial

Friends_and_family Family

10/10

Exceptional

28 Jun 2025

kim

Too much many paperwork to check in

Leisure Family_with_children

2/10

Poor

28 Jun 2025

Sebastian

My room was given to random people even though I paid in full weeks before my stay and when I requested a refund like I was prompted too because the guy at the front desk felt bad and told me too, I didn’t receive any type of response or refund back. As someone who works in the leasing and renting world, do not go to this hotel because they will not honor your reservation agreements

Leisure Friends

2/10

Poor

23 Jun 2025

Sion

The lady on the night shift was rude and unprofessional. Will never stay at another extended stay again due to my experience here

Family

8/10

Excellent

22 Jun 2025

May

Fast check in and lot of parking spots

Leisure Partner

6/10

Pleasant

22 Jun 2025

Mary

Desk clerk was welcoming and lobby is typical. Exiting the elevator, the stench hit me. The room was clean (smell tolerable) but disappointing as the furniture and fixtures are outdated. For safety and health issues, mock kitchen fixtures/appliances should be replaced. Freezer and microwave look clean but smell. This takes away from the staff, property location and room rates which are excellent! Questionable if I would stay here again let alone recommend this property to others.

Self

10/10

Exceptional

20 Jun 2025

Brande

Good

Business

4/10

Poor

19 Jun 2025

Blair

The evening front desk clerk always has an excuse Not to do something.

Partner

4/10

Poor

15 Jun 2025

Anniece

There was no ice trays, no ice bucket, no ice machine. There was a kitchen with no working stove, no paper towels. Limited tv channels, air conditioning didn’t work. It was the worst room I ever stayed in.

Business Partner

10/10

Exceptional

14 Jun 2025

Jason

Clean and quiet

Partner

6/10

Pleasant

08 Jun 2025

Deidra

Hotel needs to be updated and cleaned

Friends_and_family Family

2/10

Poor

05 Jun 2025

Lisa

This is a residence hotel. We felt unsafe from the moment we arrived. There was no public bathroom for use in the lobby/common area. There was so much going on we couldn't sleep until around 2 am only to be awakened by screaming and fighting in the hallway outside our door around 4 am. Will never stay there again.

Business

8/10

Excellent

05 Jun 2025

Yogendra

Property is average.

Leisure Family_with_children

6/10

Pleasant

04 Jun 2025

carrington

n/a