Name: Saratoga Motel By Capital O Near Midway Airport C
Address: 7701, S Cicero Avenue, Chicago, 60652, US

6/10

Pleasant

27 Jul 2026

Luis

Hate I paid extra to get a smoking room but was told I couldn’t smoke in it.

2/10

Poor

26 Jul 2026

Esmeralda

Cancel my reservation day before bad

4/10

Poor

23 Jul 2026

dwight

Smelled like an ashtray, no chain on the door to lock it from the inside

10/10

Exceptional

20 Jul 2026

Nicholas

It was very clean very well kept air conditioning went great internet connection was amazing lots of places to shop and eat in the area I highly recommend

Partner

10/10

Exceptional

19 Jul 2026

Alexander

Good location, near major stores and eateries.

Self

10/10

Exceptional

16 Jul 2026

Roseanne

Staff here are really nice and it’s a great location.

10/10

Exceptional

04 Jul 2026

Jacob

Great experience I stayed an extra day

8/10

Excellent

03 Jul 2026

Luis

The air conditioning was leaking all night and made a puddle. Other then that it was enjoyable

Partner

4/10

Poor

25 Jun 2026

clarissa

Rooms need more attention to details with cleaning bed sheets needs to be new stayings on bed.Sheets and towels

Partner

2/10

Poor

24 Jun 2026

Steven

The room was not clean to any minimum standard as was the washroom with hair all over the leaky / rusty tub.

The noise from other rooms and outside was also bothersome at late / early hours.

The evening staff helpful, the day staff seemed bothered that I wanted to check out and bring him the card and remotes that someone left behind. His phone was more of a priority and not his customer.

Self

2/10

Poor

19 Jun 2026

Ricardo

They charged us twice. Place was awful and smelled horrendous.

4/10

Poor

18 Jun 2026

Paul

Old run rundown mote,l good for a place to crash and nothing more

Friends_and_family Family

2/10

Poor

17 Jun 2026

Temera

I booked a smoking room overnight. I got to the motel gave staff my ID and tells them that I have a booked room. He goes to the back with my ID, and comes back out with a piece of paper and puts it on the window. And says is this you they canceled your room. But we can sale the room back to you for regular price. I said that’s ok no thanks. Days goes on I check my account no refund. I calls Expedia to let them know what was going on. They stated well it says your stay was complete, my stay was canceled. So they canceled my stay with me but not with Expedia. Tried to resale me the room at regular price and keep the money I paid Expedia for the room. So if I would’ve paid regular price and or did not pay attention the hotel tried to scam two payments out of me. When they say they canceling your reservation they are not check with who you booked with to make sure it’s canceled

Self

2/10

Poor

15 Jun 2026

Reginae

they basically scammed us. made us pay double the amount we were supposed to and saying Expedia cancelled our booking when we called and they confirmed it was not cancelled. Expedia even tried calling the motel and they would not pick up the phone. they then said they were charging more because of the festival (summer smash) and we watched them also do the same thing to other people. room was dirty and also was leaking from the ceiling and the door from the rain, the AC cover wasn't even on all the way it fell off as soon as we touched it, there was burn holes in the blanket on the bed, etc i could keep going on and on i have pictures and receipts of everything. this place is horrible!!

Friends

2/10

Poor

14 Jun 2026

Raymond

I made my reservation 4 months in advance. On the day of check in got a strange email saying “sorry for any inconvenience “. When I went to check in they said my reservation had been cancelled. I called the number they gave me to a foreign call center that said the room was not available because of construction.

There were 2 other patrons with the same problem. There was an event in the area and they sold our rooms to other people at the last minute for more money.

Hotels.com got me another place, but I hope this place goes out of business. Dishonest.

Self

2/10

Poor

09 Jun 2026

silvert

Please clean the rooms

Self

4/10

Poor

06 Jun 2026

Nancy

I needed an inexpensive place to stay near Midway and this hotel fit the bill. I am pretty tolerant of cheap hotels. This one was different. First, after hotels.com confirmed that I had the place reserved, this hotel cancelled my reservation without informing me and I ended up paying a higher price than what was listed on hotels.com. Luckily there was still a room available as I arrived at the hotel after dark. The room was dirty with rust around the faucets in the bathroom. And, annoyingly, the room had an unpleasant funny smell, like really stale cigarettes.

On the positives, the air temperature was easy to control, better than most hotels. The wifi worked well. It is a quick and easy bus ride from Midway, and the hotel is in a neighborhood with good shopping choices (Starbucks, Dunkin Donut, Best Buy, a grocery store).

I would not stay in this hotel again.

Self

6/10

Pleasant

02 Jun 2026

Madyson

Not bad for a last minute stay. Check in and out was easy. Staff was nice. Room was fine. Overall okay if you need a cheap last minute place to sleep and arnt too picky.

Friends_and_family Family

4/10

Poor

01 Jun 2026

Aaron

This will be my one & only stay at this motel. I wasn't expecting much, but I was nervous about sleeping here. Stains on the floor, walls & shower curtain left me with trepidations. The toilet was frightening because not only the toilet seat move, the ENTIRE commode did as well! Also, I've never had place that wanted to charge EXTRA for a late checkout of 2 hrs.... UNACCEPTABLE!
The only good attributes are that it's near great public transportation & close the airport.
Think twice before booking here...

8/10

Excellent

26 May 2026

Fredrick

They made us get new rooms then charge us more

Partner

4/10

Poor

19 May 2026

Cary

Needs improvement

4/10

Poor

05 May 2026

Mariela

Their website says it's pet friendly, which is completely false. There was no point in having pillows since they're almost as flat as the actual bed. Props to their ac, works great. There was nobody there to receive keys when I went in. It was an ok stay, but them not taking pets was infuriating.

Partner

2/10

Poor

15 Apr 2026

Lawrence

Room smell bad dirty sheets unacceptable I will never go back

2/10

Poor

15 Apr 2026

Moataz

The management canceled the reservation without any notice. It was very inconvenient to me. I was looking forward for having a time to myself with a hot tub in the room to myself for few days. It was disappointing

2/10

Poor

20 Mar 2026

Regina

This hotel was an absolute disaster, and the entire experience left my girlfriend and me feeling grossed out, frustrated, and genuinely unsafe. The rooms were far from clean—every single one had visible mold in the bathroom: black patches and spots covering the grout, shower tiles, wall edges, and caulking. It looked like years of neglect, even without any obvious smell.
I had to switch rooms three times because each one was a new level of unacceptable:
• First room: Mold in the bathroom + in-room jacuzzi jets completely non-functional (hit the switch multiple times—dead silence, no jets, no bubbles, nothing).
• Second room: Refrigerator stopped working entirely (stayed warm inside, wouldn’t cool, ruined anything we tried to store in it).
• Third room: Still terrible—the sheets clearly hadn’t been changed properly (hairs on the pillow, sticky residue on the nightstand), there were burn marks/scorch marks on the sheets (like cigarette burns or iron mishaps that were never replaced), and no latch, chain, or secondary lock on the door (just the basic knob lock, offering zero extra security).
The most horrifying incident happened around 6 a.m. one morning: We were both fast asleep, completely naked, when I woke up just in time to see someone (likely staff or someone with access) quietly slipping out of the room and closing the door behind them. I was in shock, didn’t immediately yell or jump up—I just froze watching them leave. My girlfriend slept through it and heard nothing.

Partner

6/10

Pleasant

18 Mar 2026

Kelly

N/A

10/10

Exceptional

16 Mar 2026

Dreszina

The room was clean

Self

4/10

Poor

15 Mar 2026

Laurie Brandon

The room cleanest is poor

Partner

10/10

Exceptional

02 Mar 2026

Dreszina

I had to switch rooms tub and toilet was stop up.

Self

2/10

Poor

18 Feb 2026

YANGYANG

Disgusting room and bed make me and my son skin sick

Friends_and_family Family

2/10

Poor

15 Feb 2026

Manuel

Room was filthy!!!

Leisure Partner

10/10

Exceptional

23 Dec 2025

John

Great hosts

Leisure Self

8/10

Excellent

23 Nov 2025

Christopher

Front desk staff were friendly and helpful

6/10

Pleasant

19 Nov 2025

Cordarrel

Dirty bathroom

Leisure Self

10/10

Exceptional

17 Nov 2025

Christian

Room was spotless

10/10

Exceptional

17 Nov 2025

Christian

Clean room friendly staff

2/10

Poor

13 Nov 2025

Kelsey

Our first room had blood stain sheets so we asked for new bedding and they didn’t have any. They sent us to a new room that was also very dirty and not clean sheets. We checked the bed and didn’t see anything, even slept on all of the blankets, and still woke up with bed bug bites. Will never stay here again or anywhere near this location in Chicago

Partner

10/10

Exceptional

12 Nov 2025

Dreszina

Somewhat

Self

6/10

Pleasant

10 Nov 2025

Denise

Bad sink bad toliet bad maid service everything else ok

Leisure Self

4/10

Poor

08 Nov 2025

Allen

The pictures do reflect the truth.

Business Family

10/10

Exceptional

05 Nov 2025

Dreszina

Yes

Self

2/10

Poor

03 Nov 2025

Amanda

To start we had we reserved a Jacuzzi suite. We knew we would be arriving late so we had called ahead to let them know that we were still coming but would be later than the 3pm check in. Upon arrival we had been told our room had been sold since Expedia did not take payment for the room it wasn't officially our room so we accepted a deluxe room for the first night and were switched to the Jacuzzi the next. The deluxe room left much to desire as it was no different than a regular hotel room other than a rather large-cracked- mirror mounted above the bed. The remote they gave us for the TV did not work for the TV in this room. Asked for another and were told they did not have any. The bathtub faucet leaked the entire night. Bed was comfy at least. The next morning we went to turn the keys in for our switch. The gentleman behind the desk said to ask about a partial refund when we came back that evening because we didn't get the room we reserved. He did give us a key to the room we would be going into but did not activate it as there were people in there. When we came back to the hotel that night to get the key activated and a remote for the TV we were told that they didn't have any remotes and if one became available they would bring it to us- never happened in the next two days. The Jacuzzi half worked. The shower was dirty. The room smelled of baby powder and perfume to the point we had the door open for sometime to air it out. The bed was terrible. Overall stay somewhere else

Leisure Partner

2/10

Poor

03 Nov 2025

Estelle

Bed was lumpy, toilet paper holder is like one in commercial buildings, couldn't fully sit on toilet. I will never go back or recommend to stay here

Leisure Partner

2/10

Poor

01 Nov 2025

Kana

I reserved a room and chose the option to pay once I get to the hotel. I call ahead of time and let them know what time I’ll be arriving and he said ok but once I arrived to the hotel he had given my room away to someone and basically said he don’t care. Horrible experience, horrible manager. The front desk lady was understanding and polite.

10/10

Exceptional

20 Oct 2025

Albert

Nice place

10/10

Exceptional

19 Oct 2025

Rahimullah

Okay

6/10

Pleasant

18 Oct 2025

Briannah

Comfort

Leisure Family

8/10

Excellent

09 Oct 2025

Calivan

Good

2/10

Poor

29 Jul 2026

Giuseppe

Terribile esperienza con l’applicazione Hotel.com che mi ha addebitato una penale per una cancellazione della prenotazione che hanno eseguito loro senza motivo. In struttura per le camere oggetto della prenotazione ho pagato 1.200 dollari anziché i 1.095,82 pattuiti. UNA VERA TRUFFA. Ho dovuto bloccare la carta di credito e aprire una procedura di chargeback. State lontani da loro.