Name: Hilton Chicago/Oak Lawn
Address: 9333 South Cicero Avenue, Oak Lawn, 60453, US

10/10

Exceptional

04 Aug 2026

Roscina

Great place to stay

6/10

Pleasant

03 Aug 2026

Laura

For some reason we had a handicap accessible room and the countertop was so small and I had nowhere to put my thing so this was not my favorite room.

10/10

Exceptional

02 Aug 2026

Jonathan

Bien

8/10

Excellent

31 Jul 2026

Donyetta

Absolute favorite place to stay in Chicago

4/10

Poor

29 Jul 2026

Desron

The immediate staff response was very unkind and unwelcoming, unfortunately the night before was a terrible storm prior so there were many late check outs. The problem is that the hotel management was unwilling to accommodate the newly check-in guests in any capacity. Next my issue was after checking in I met with the house king manager to point out several areas of the room that were very unkept, especially an area in the bathroom and bedroom: it looked as if someone masturbated on a the bed frame, there was old urine on the commode, toothpaste on the sink a sock inside the bed, old tape near the thermostat, dirty walls/doors, dirty windows. Privacy notices being taped together. This is not the HILTON standard I am used to I complained and was assured we would be moved to another room on the 11th floor when returned last night we were placed back into the same room in the same unacceptable conditions. This morning I was expected to pay full price for the room, which is not a problem if I got the room advertised as expected. I use my benefits often, however I have other options available through my employer for travel discounts.

8/10

Excellent

18 Jul 2026

Ann

We have stayed here several times and the staff has always been great to deal with. The rooms could use some updating, primarily the toilet, shower and bed. We did receive an unexpected wake up call at 5 am which was unpleasant considering we arrived at 2 am. The staff did offer us breakfast, but we had other plans. The price for a bottle of water is greedy considering the temperature outside.

Family

10/10

Exceptional

14 Jul 2026

Vanika

Clean and staff very nice’. Shout out to the lady at front desk while checking out. Left laughing and happy

Family_with_children

10/10

Exceptional

13 Jul 2026

Robert

Quite nice

Self

10/10

Exceptional

12 Jul 2026

Michael

The staff was friendly, helpful, and professional!!! Kudos to Allison!!!

Family

6/10

Pleasant

10 Jul 2026

Antuan

Needs updating, rooms were old and smoking was allowed in the entrance, so you smell like cigarettes when you check in. They charged for parking in an open lot, didn’t understand that at all.

Family_with_children

6/10

Pleasant

10 Jul 2026

Nihaya

Nice hotel stayed here a few times already.

Partner

4/10

Poor

08 Jul 2026

Candace

To much money for the type of room we got having to pay to park your rental car is ridiculous

Family

6/10

Pleasant

03 Jul 2026

Deaunta

It was overall a nice place! It was a little loud at times downstairs.

8/10

Excellent

30 Jun 2026

tramel l

Parking

10/10

Exceptional

30 Jun 2026

Hashine

Great parking, good location.

Self

8/10

Excellent

30 Jun 2026

Lekeya

The staff was pleasant and helpful. The room was clean but there were some cosmetic touchups that are needed.

Family_with_children

10/10

Exceptional

29 Jun 2026

Bradley

Outside property could you some maintenance cleanup other than that indoors is pretty nice!

Partner

10/10

Exceptional

27 Jun 2026

Bassam

Clean room

Family

6/10

Pleasant

25 Jun 2026

Corey

Our flight was delayed from 5:35PM, Dallas to Chicago, now set to arrive at 11:21PM. After reading Hilton's check-in policy of before midnight, I decided to call and confirm our arrival, as it would be after midnight to taxi from the airport to the hotel. The attendant said it would be ok, and to check in as normal. Great. Of course, we get there and get checked-in and given a keycard. We get to the room and its a double queen. Issue is, I \"reserved\", (as in made a reservation and paid for), a King Room with city view which costs more. I immediately called the front desk, just knowing there was a mistake. She, in turns tells me that our reservation was given away as its first come, first serve. Seriously? So what was the use of making a reservation if someone that arrives first, can just take? With the hotel being fully booked, I was simply left to deal with what they did. Thanks Hilton Staff - professional accommodations.

Partner

10/10

Exceptional

23 Jun 2026

Tionne

Clean room, helpful staff. Nice bar

Friends

2/10

Poor

23 Jun 2026

Nedal

The worst hotel and worst experience. Was so dirty. There was a roach in our room.

10/10

Exceptional

15 Jun 2026

Jon

so great

Partner

10/10

Exceptional

15 Jun 2026

bages

Perfect

Partner

8/10

Excellent

11 Jun 2026

cynthia

Dining too ecpensive. Take advantage if the area restaurants which are much better.

Family

8/10

Excellent

09 Jun 2026

Farrell

$250 deposit for cleaning fee and $20 a day for park in the hotel parking lot

Friends

10/10

Exceptional

07 Jun 2026

Jill

Nice hotel, comfortable room, great food at the restaurant. Great water pressure in shower. I would definitely stay here again!

Self

10/10

Exceptional

04 Jun 2026

James

Very nice and friendly staff

10/10

Exceptional

01 Jun 2026

Mohammed

Best

10/10

Exceptional

29 May 2026

Ali

Very comfortable with excellent pool for the kids

6/10

Pleasant

26 May 2026

Jeffery

I had two queens. My bed smelled bad but the other bed was fine. When I let the front desk know, they gave me clean linens right away. Very friendly staff.

Family_with_children

10/10

Exceptional

25 May 2026

Erica

Good

8/10

Excellent

24 May 2026

Janet

My stay was great! There was a mishap with my breakfast order but other than that everything good...

Self

10/10

Exceptional

22 May 2026

Theresa

Easy access, safety guidelines were in place, staff was friendly and professional. Did not eat or visit the bar.

Partner

6/10

Pleasant

20 May 2026

Anne

Staff at check in was not pleasant nor helpful.
The staff the following morning was excellent.
We were charged differently than the Expedia check out stated.

Family

10/10

Exceptional

19 May 2026

bages

N/A

8/10

Excellent

17 May 2026

Gorman

Clean property and facilities.

Family

6/10

Pleasant

14 May 2026

Magda

Location was great, missed not having breakfast included and didn’t appreciated have to pay for parking.

6/10

Pleasant

13 May 2026

Pat

It was an ok hotel. A bit dated. Front desk staff were very good!

Partner

10/10

Exceptional

13 May 2026

michelle

Wonderful Hotel, great friendly staff, comfortable beds and nice and quiet. I live down the street from the hotel was redoing my floor needed a room for one night best sleep ever.

Partner

2/10

Poor

11 May 2026

Mariatu

family stayed at the Hilton Chicago/Oak Lawn for four nights, and overall the experience was disappointing. The bathroom door made loud noises every time it opened, and housekeeping failed to clean our room even after I personally requested full service and towels at the front desk before leaving for the day. When we returned after midnight, the trash was still there, the beds were not made, and there were no clean towels.

I called the front desk several times with no answer and had to go downstairs myself, only to find the clerk having a personal conversation and watching TV. While she apologized, it felt very unprofessional.

I was also charged for an $8 bottle of water that we never touched. My husband even said you can buy a 12-pack of water at Walmart for that price. As a Hilton Honors member since 2017 with a Hilton American Express card, I was frustrated by the confusion regarding the “free” water bottles.

To make matters worse, guests were partying loudly until 3:00 AM the night before our early flight, making it impossible to sleep. I expected much better service and professionalism from a Hilton property.

Family_with_children

10/10

Exceptional

11 May 2026

Mustafa

The best every time

Family_with_children

10/10

Exceptional

11 May 2026

Rita

Your staff is always incredibly helpful and very friendly.

Self

10/10

Exceptional

10 May 2026

Michelle

The hotel was exceptionally clean, with a well-organized environment. The staff was exceptionally courteous. The bar is highly recommended.

Friends

10/10

Exceptional

09 May 2026

Alia

Nice clean good restaurant and bar.
Didn't expect or like having to pay for parking

8/10

Excellent

09 May 2026

Sharron

Wasn’t warned about extra fees until check in. There was an extra resort fee of $75 per night

Partner

10/10

Exceptional

08 May 2026

Jerrica

Clean room, easy check in, friendly staff.

Self

10/10

Exceptional

07 May 2026

Gregory Kunsik

Amazingly comfortable environment

Business

2/10

Poor

04 May 2026

majd

I stayed at the Hilton Chicago/Oak Lawn and honestly had a terrible experience. Around 3 AM there was loud music coming from the room next door, and even after calling the front desk, the noise didn’t fully stop. The walls are so thin you can clearly hear people talking.

The room also smelled like weed, likely coming from the neighboring room, which made it very uncomfortable. On top of that, the bathroom door made a loud squeaking noise every time it was opened or closed.

I barely got any sleep and woke up multiple times throughout the night because of the noise. Overall, one of the worst hotel stays I’ve had. I wouldn’t recommend staying here.

Self

6/10

Pleasant

04 May 2026

betsy

The breakfast was good. The room was clean. The staff was friendly. I was charged for parking even though the hotels.com website mentioned it was free. Note: When I arrived at midnight to check I saw a HUGE rat trying to climb into the undercarriage of a parked vehicle.

6/10

Pleasant

03 May 2026

Cynthia

Breakfast was too expensive and not worth the money. Area restaurants were much cheaper and better.

Partner

8/10

Excellent

01 May 2026

Donyetta

Perfect hotel on the south side in safe location. Bar, slots, good food, and most importantly clean rooms.

Partner

8/10

Excellent

01 May 2026

Chelsey

We stayed here for two nights with kids. There is no bath, only shower available. The rooms are a little outdated. My room did not have a remote when we came in. In the evening, my daughter spilled on the bed and when we tried to call the front desk- the phones do not work. My husband went down to the front desk and asked for housekeeping/sheets. Was told that there is no housekeeping until the morning and no one to bring anything up until then. When he asked for sheets and blankets- they only had one sheet and one thin blanket. Front desk said that is all they had until the morning.

Family_with_children

6/10

Pleasant

29 Apr 2026

Osama

It was okay

Self

10/10

Exceptional

27 Apr 2026

Angela Leyva

Great hotel!

Family_with_children

6/10

Pleasant

26 Apr 2026

Gregory

Fff

Self

4/10

Poor

26 Apr 2026

Dana J

Poor Parking! The hotel was hosting a banquet on Saturday evening. We could not find a parking spot that evening ; 5 loops around the lot. We are being charged $20 per night for parking yet they do not reserve for their hotel guests

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Darian

Staff was nice.

Self

8/10

Excellent

25 Apr 2026

Chad D

Great location and property. Near some great breakfast places and Metra stop.

Family_with_children

4/10

Poor

25 Apr 2026

Willie

I’ve stayed in a lot of hotels and by far this was the least one I liked.

1. One of the front desk clerks was extremely rude. People we didn’t even know that were guest said the same thing. She spoke Spanish
2.There was no microwave in the room only on even floors
3. The chair and ottoman in my room was filthy.
4. Kids were running around the hall and pounding on my door a couple of times, we finally had to call security!
This would be the first and the last time at that particular hotel.

Family

10/10

Exceptional

24 Apr 2026

brigitte

Didn’t purchase breakfast

Self

6/10

Pleasant

24 Apr 2026

PATRICK C

I did not see any mention of parking fee when making the reservation (that's not something I would've missed if it was there), yet I was forced to pay for parking during the stay. The reservation was through a 3rd-party website, admittedly; still, that's not something Expedia would - or should - have made a mistake on, and the non-cooperation of the hotel check-in staff made it worse.

Self

10/10

Exceptional

23 Apr 2026

Kristen

Great options for the breakfast. Bed was nice and firm and a nice space to move about the room with four people. The pool was nice and large and a great gym.

Family_with_children

10/10

Exceptional

21 Apr 2026

Stacey

Conveniently located

Family_with_children

10/10

Exceptional

21 Apr 2026

Sarah

I LOVED my room. Everything was super clean super spacious and everything was perfect I traveled all the way from Arkansas and one of the best hotels I have stayed at!

Self

4/10

Poor

21 Apr 2026

LEVI

What I liked;
Location to my daily meetings
Clean and Organized
Friendly front desk and engineering department…
What was questionable;
TV wasn’t working (I had to change rooms)
Mattress in my first room was supported, comfortable and clean
Mattress in my second room wasn’t comfortable and left me stiff in the morning

Self

8/10

Excellent

21 Apr 2026

Nikole

NA

Business

10/10

Exceptional

20 Apr 2026

Byrant

I didn’t like that the bar started closing at 10 and not 1045 (closing time was 11)

2/10

Poor

20 Apr 2026

Kenneth

The rooms need a total make over. There was mold on the walls. The bathroom has paint peeling probably due to moisture. The parking is $20/day. Breakfast is $22/day. Ive never paid for parking or breakfast at other places. Rooms don't have a microwave. I would expect more from hilton. I will NOT be staying here AGAIN.

Family_with_children

10/10

Exceptional

17 Apr 2026

Gail

Clean rooms. Great staff. Nice restaurant and bar area.

2/10

Poor

17 Apr 2026

David

Unfortunately I am very disappointed in the upkeep of the hotel. I was very disappointed that there has been poorly done upgrades. I took pictures because I want to show all my friends and family that the once top tier hotel on the south side has gone down. Peeling varnish on furniture, primer paint repairs with NO final coat to finish the job on the ceiling. The new fee to park alone should cover the cosmetic upgrade to all their rooms.

4/10

Poor

15 Apr 2026

Martin

Promised me roll away beds o. The phone and would not deliver upon arrival. Also been staying hear occasionally over ten years and was the dirtiest I’ve seen it. Messes in the elevators and weird smells.

Also FYI, they now charge for parking now which is ridiculous at this property IMO.

Family_with_children

10/10

Exceptional

15 Apr 2026

Jeanette

I’ve been coming here for years. I’ve always had great customer service which is amazing. I recommend to anyone. The only complaint is the pool is very cold.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

John

Nice place?!!

Friends

6/10

Pleasant

14 Apr 2026

Gracstina

Our shower didn’t work. We went swimming and I couldn’t shower before my appointment. Vary disappointing. Won’t be back. Wish I had a refund of some sort.

8/10

Excellent

12 Apr 2026

Margaret

The rooms were clean & bed was comfortable

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Samantha

Clean room .

10/10

Exceptional

12 Apr 2026

Tenisha

Rooms were clean had a great time

Family_with_children

10/10

Exceptional

11 Apr 2026

Willedia

Clean room staff was great

Family_with_children

6/10

Pleasant

09 Apr 2026

Rateb

Parking was not free. They charged us $25 port day when it clearly started that parking was free when we booked the hotel

Partner

10/10

Exceptional

08 Apr 2026

Bernita

Airport shuttle wasn't required during this trip. Room clean, staff friendly and accommodating and room temperature was appropriate for the season.

Family

10/10

Exceptional

06 Apr 2026

Donna

My mother enjoyed everything so it’s all good by me. Thank you

6/10

Pleasant

05 Apr 2026

Lolita

Ok

Partner

10/10

Exceptional

04 Apr 2026

Linda

Clean room , food good. I had a problem with a dog barking all 3 nights of our stay until 3am was very disappointed ☹️

Partner

6/10

Pleasant

03 Apr 2026

Shari

Parking cost ridiculous

Self

10/10

Exceptional

31 Mar 2026

Alicia

Staff was very nice, room was clean, stay was comfortable

Family

8/10

Excellent

30 Mar 2026

Nikole

Would like to have had a microwave in the room. A steamer rather than an iron. Blackout curtain was missing a pull handle.

Self

10/10

Exceptional

29 Mar 2026

Kevin

we are diamond members and free water was supposed to be inlucluded, 2 bottles. room was not stocked with towels and toilet was dirty

Partner

8/10

Excellent

29 Mar 2026

Ashley

We didnt have the breakfast

8/10

Excellent

26 Mar 2026

Joshua

It’s an older property. Not old, but a little older. Bathroom is the obvious issue. Beds were awesome though.

10/10

Exceptional

25 Mar 2026

Valentina

Clean room and very friendly staff. Would stay again.

Partner

10/10

Exceptional

24 Mar 2026

Ashley

Everything was great in the room. We would definitely stay here again from out of town thank you all

Partner

6/10

Pleasant

23 Mar 2026

Sequita

My stay at Hilton Chicago/Oak Lawn was a bit of a mixed experience. On the positive side, the entry staff were incredibly welcoming and professional, which made a great first impression. The restaurant and bar were also highlights—excellent service, great atmosphere, and definitely enjoyable.

However, the rooms really need some attention. They feel quite outdated, and unfortunately, the beds were very uncomfortable, which made it hard to get a good night’s rest. While the service and amenities in the common areas were great, the room experience didn’t match that same level. Overall, it was an average stay with some strong positives, but improvements are definitely needed in the rooms.

6/10

Pleasant

23 Mar 2026

Mia

Elevator broken the whole weekend, sheets had yellow and pink stains, mediocre overall, probably suitable for a high school trip or something of the like.

Friends

8/10

Excellent

21 Mar 2026

tramel l

Cost extra for parking.

Self

10/10

Exceptional

19 Mar 2026

Monetta

No pr

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Sharon

I enjoy my stay and the staff were very helpful. My room refrigerator was not functioning properly and was leaking water. The room was nice and comfortable.

10/10

Exceptional

18 Mar 2026

Cletonia

The room was clean. Professional staff! Excellent airport shuttle!

Partner

4/10

Poor

18 Mar 2026

Paul

Crazy noise in the night for an hour! Also charging to park is ridiculous! Nice facility though and bar!

Self

2/10

Poor

17 Mar 2026

Jacovie

I’m extremely disappointed with my stay at the Hilton in Oaklawn. I stayed here for four days while visiting and the housekeeping service was completely unacceptable.
The first night was fine, but after that everything went downhill. On the second day, I specifically went down to the front desk and asked for our room to be cleaned before we left for the day. When we came back, the room had not been cleaned at all. It actually looked like they simply refolded the same sheets and left everything else exactly the same.
The next morning, I left early and again requested housekeeping. When I returned later that day, the room was still dirty. Garbage was still on the floor, towels were still on the floor, and nothing had been touched.
As a Hilton Honors Gold member, this was extremely disappointing. I’ve stayed at many Hilton properties and have never experienced housekeeping this poor. When you request service twice and still return to a dirty room, it’s unacceptable.
I expected much better from a Hilton property. Unfortunately, this stay was a very frustrating experience.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Yuvonka

.