Hilton Chicago/Oak Lawn

8/10

Excellent

26 Mar 2026

Joshua

It’s an older property. Not old, but a little older. Bathroom is the obvious issue. Beds were awesome though.

10/10

Exceptional

25 Mar 2026

Valentina

Clean room and very friendly staff. Would stay again.

Partner

10/10

Exceptional

24 Mar 2026

Ashley

Everything was great in the room. We would definitely stay here again from out of town thank you all

Partner

6/10

Pleasant

23 Mar 2026

Sequita

My stay at Hilton Chicago/Oak Lawn was a bit of a mixed experience. On the positive side, the entry staff were incredibly welcoming and professional, which made a great first impression. The restaurant and bar were also highlights—excellent service, great atmosphere, and definitely enjoyable.

However, the rooms really need some attention. They feel quite outdated, and unfortunately, the beds were very uncomfortable, which made it hard to get a good night’s rest. While the service and amenities in the common areas were great, the room experience didn’t match that same level. Overall, it was an average stay with some strong positives, but improvements are definitely needed in the rooms.

6/10

Pleasant

23 Mar 2026

Mia

Elevator broken the whole weekend, sheets had yellow and pink stains, mediocre overall, probably suitable for a high school trip or something of the like.

Friends

8/10

Excellent

21 Mar 2026

tramel l

Cost extra for parking.

Self

10/10

Exceptional

19 Mar 2026

Monetta

No pr

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Sharon

I enjoy my stay and the staff were very helpful. My room refrigerator was not functioning properly and was leaking water. The room was nice and comfortable.

10/10

Exceptional

18 Mar 2026

Cletonia

The room was clean. Professional staff! Excellent airport shuttle!

Partner

4/10

Poor

18 Mar 2026

Paul

Crazy noise in the night for an hour! Also charging to park is ridiculous! Nice facility though and bar!

Self

2/10

Poor

17 Mar 2026

Jacovie

I’m extremely disappointed with my stay at the Hilton in Oaklawn. I stayed here for four days while visiting and the housekeeping service was completely unacceptable.
The first night was fine, but after that everything went downhill. On the second day, I specifically went down to the front desk and asked for our room to be cleaned before we left for the day. When we came back, the room had not been cleaned at all. It actually looked like they simply refolded the same sheets and left everything else exactly the same.
The next morning, I left early and again requested housekeeping. When I returned later that day, the room was still dirty. Garbage was still on the floor, towels were still on the floor, and nothing had been touched.
As a Hilton Honors Gold member, this was extremely disappointing. I’ve stayed at many Hilton properties and have never experienced housekeeping this poor. When you request service twice and still return to a dirty room, it’s unacceptable.
I expected much better from a Hilton property. Unfortunately, this stay was a very frustrating experience.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Yuvonka

.

10/10

Exceptional

13 Mar 2026

Evelyn

The Hilton Hotel Oak Lawn, IL was beautiful. The customer service of staff was excellent. It was in an outstanding location for eating and shopping. We were there for funeral so we didn't do any pool or gym. The restaurant in lobby had a delicious buffet breakfast with everything on buffet.

Family

10/10

Exceptional

11 Mar 2026

Stewart

Great sheets and pillows, they do not use cheap detergent on them.
When I need to stay in the area, I prefer this place
I don’t eat breakfast so that doesn’t really matter to me.

Business Self

10/10

Exceptional

05 Mar 2026

Kurt

We love this location and stay here whenever we’re in town.

Friends_and_family Family

10/10

Exceptional

01 Mar 2026

Troy

Yes

Partner

10/10

Exceptional

01 Mar 2026

Guadalupe

Clean room but my bed sheets had some black streaks on it. That was disappointing but the rest of the room was clean.

Self

10/10

Exceptional

27 Feb 2026

Lauren

Room was spotless

2/10

Poor

27 Feb 2026

Ashley

The towels was not clean.

Partner

10/10

Exceptional

26 Feb 2026

Shirley

The staff and the amenities were awesome and food was amazing.

Partner

6/10

Pleasant

25 Feb 2026

Alice

Staff was good. Noise and marijuana smoke in our first floor hallway was obnoxious. Girls running and screaming in hallway at 2 am was not good. We will request a room on a higher floor next time.

Family

6/10

Pleasant

23 Feb 2026

Jackee

The system was down so I couldn’t check in until almost 10pm.No accommodations were made to justify also the person at the front desk was very sassy and kind of rude.Why am I paying to park at a hotel I’m paying to stay at that has a big parking lot!?.The room itself was clean and nice but I didn’t like how the shutters wouldn’t close so it was extra bright when the sun came up.Other than that it was a nice stay.

Partner

4/10

Poor

22 Feb 2026

Michelle

Staff didnt seem to want to be there to help and item i left behind was either thrown away or stolen. Do not recommend to stay at this location.

8/10

Excellent

19 Feb 2026

Beatrice

Clean room and the security accessing the elevator. Customer service was good although the manager never contacted me as i requested.

Self

10/10

Exceptional

17 Feb 2026

Richard

I stayed 2 non-cosecutive nights snd it wss a huge hassel getting Experion's software to understand that. The Hilton was great. Efficient, friendly, helpful. Rooms (I stayed in 2 different ones) were clean and compfy. Shuttle service to Midway Airport was timely The shuttle wasn't running last 1pm on 2/13 so I had to take a cab. Josie, part time bartender had her hands full w upcoming Vtines day dining room, but she was very attentive n pleasant. Can't say the same about the older, more experienced male bartenders, sorry to say

Self

8/10

Excellent

16 Feb 2026

Mike

Front desk staff was great

Business Self

10/10

Exceptional

15 Feb 2026

Nanakia

The rooms was excellent

Partner

10/10

Exceptional

14 Feb 2026

Johnnie

Every thing was great

8/10

Excellent

14 Feb 2026

Alicia

Everything was okay.

Leisure Family

10/10

Exceptional

13 Feb 2026

Jeff

Staff were friendly. Coffe shop had delish lattes, room clean bed comfy

10/10

Exceptional

13 Feb 2026

Jeanette

Room was

10/10

Exceptional

13 Feb 2026

tushal

Good

Partner

10/10

Exceptional

12 Feb 2026

Daniel

Clean room, friendly staff, reasonable rates

Leisure Self

4/10

Poor

11 Feb 2026

Peter

Room was fine until weed smoke started seeping in from the room next door. That was the deal breaker otherwise the room was good.

Partner

8/10

Excellent

11 Feb 2026

Evelyn

Yes

8/10

Excellent

09 Feb 2026

Anthony

Nice room

10/10

Exceptional

08 Feb 2026

Lynch

Clean room. Spacious

Business

10/10

Exceptional

08 Feb 2026

Kelli

The staff was friendly and the room was clean

Partner

8/10

Excellent

08 Feb 2026

Carol

Yes

Leisure

10/10

Exceptional

06 Feb 2026

Deva Krupamma

Clean room

Business Partner

8/10

Excellent

04 Feb 2026

Catherine

Staff was courteous. Dining server and bartender were super helpful and accommodating. Beds were comfortable,

2/10

Poor

02 Feb 2026

Abdel Aziz

N

10/10

Exceptional

02 Feb 2026

Priscilla

Everything from the moment I was checked in.

Partner

10/10

Exceptional

01 Feb 2026

Brent

Everything was Great!

8/10

Excellent

01 Feb 2026

Bahar

The room had missing arm chair, after back and forth discussion with front desk, staff brought a chair which was supposed to be there anyhow. Other than that the room was clean.

Business Partner

10/10

Exceptional

28 Jan 2026

paris

Everything was great

10/10

Exceptional

28 Jan 2026

Kenyata

Toom wad spotless
Attendants was suoer great

Partner

10/10

Exceptional

26 Jan 2026

yvonne

Comfortable beds and clean

Friends_and_family Family

2/10

Poor

25 Jan 2026

Allyson

Shower did not work.

Family_with_children

2/10

Poor

24 Jan 2026

John

I wasn’t able to get “my room” because if some Hilton rule over the credit card. I also had zero assistance from either party with fixing the issue.
I am missing my uncle’s funeral because of you, right now! Of course you won’t give me my refund. I will leave a horrible review for everyone to see.

10/10

Exceptional

23 Jan 2026

Christopher

Room was nice. Stsff friendly.

Leisure Self

10/10

Exceptional

21 Jan 2026

Sinan

Nice hotel

6/10

Pleasant

19 Jan 2026

Tony

Good room

Leisure Partner

6/10

Pleasant

19 Jan 2026

TAMER

when i tried to check out the lady was like that's impossible, you cant do that !!!

every thing else was fine

Leisure Self

8/10

Excellent

18 Jan 2026

Yvonne

Loved the rooms! Hotel was very clean! Staff was nice

Family

10/10

Exceptional

18 Jan 2026

Stephanie

Nice place to stay

8/10

Excellent

17 Jan 2026

Abby

Staff was super nice and friendly

10/10

Exceptional

12 Jan 2026

Harold

The variety of food.

Leisure Family

10/10

Exceptional

11 Jan 2026

Sarah

Staff very friendly!

Leisure Partner

6/10

Pleasant

10 Jan 2026

Lindsay

We have stayed at this hotel several years ago and we knew the location is great for the areas we planned to visit. The entrance is nice, gives the impression that the rooms will be sleek and up to date. Well that was not the case. Supposedly the room had 2 queen beds but they were no doubt full beds. The bathroom is extremely small. They only gave us 3 sets of towels for our family of 4 and the bathroom/sink area smelled really musty. All the walls were wallpapered in white but you could see black lines where it met the ceiling. I'm not an expert on the aging of wallpaper or on black mold but it was gross, and worse in the bathroom and sink area. You need to have a key card to use the elevator so that was nice, made it feel safe. Keep in mind parking is 15 bucks a day and is just a basic parking lot, not a garage or covered in any way. Overall,we were not at the hotel to hang out so it served its purpose for showering and sleeping.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2026

Marshall

T

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Brian

This hotel is just ok. I live near by and grew up here. This Hilton use to be the flag ship place to stay. The bed and pillows were uncomfortable. I would not have booked at this hotel if I knew they charged 20.00 a night for parking.

Self

10/10

Exceptional

06 Jan 2026

patrice

Rooms are always clean, the staff is always welcoming and nice to you and it’s located near everything.

Business_and_leisure Partner

10/10

Exceptional

06 Jan 2026

Kyshia

.

Leisure

8/10

Excellent

05 Jan 2026

Wes

The room was nice, spacious, with a great skyline view. The staff were adequate. Breakfast was decent.

Leisure Family

6/10

Pleasant

04 Jan 2026

Catherine

Dinner expensive, salty, and not cooked per request, so just ‘ok’ quality. Cramped bathroom with poor water pressure in shower and toilet. Toilet overflow while we were sleeping. When I said something I was told the managers were out for the holiday. I expected a lot more from Hilton.

10/10

Exceptional

04 Jan 2026

Juanita

Clean and quiet room.

Leisure Family

6/10

Pleasant

04 Jan 2026

Jakob

great room wasnt the price i booked at tho it was more expensive

10/10

Exceptional

02 Jan 2026

Juanita

Clean and quite rooms.

Leisure Family

2/10

Poor

02 Jan 2026

Treonoa

At first sight, everything looked perfect. I checked in Christmas Day early a $50 fee then I was told parking is $16.90 per day, the pool was closed until January and a $300 deposit none of these were disclosed on reservation. Went to the first room on the second floor we pull the sheets back to check everything. There were bodily fluids all on the sheets. How disgusting! I immediately complained. She moved us to the fifth floor. Cleaning ladies dont do nothing. One was on the phone talkin about the guest We turned the blanket to check everything seem to be fine., so we went straight to sleep. Once we woke up, my son noticed on his bed after the blanket got shifted it had huge brown stains all over at the bottom where it’s tucked tight they hid it by putting a flat sheet over the top of the blanket and one at the bottom of the blanket. The shower also was dirty. The sink had shaved hair all around the faucet. We complained again the guy that helped us this time was very nice and accommodating and he moved us to the 11th floor. When I tell you, this has been the worst Christmas the worst hotel stay I have had ever had and to top it all off this third room that we were in flies kept coming in. I think out of the heater In December we killed three flies 1 every morning we woke up there was a live fly in the window. Through the night, I kept feeling something tickling my ears, so I’m tossing and turning each night we stayed a total 5 days. I demand a refund. I was cheated 0 Stars

Leisure Family_with_children

6/10

Pleasant

30 Dec 2025

mohamed

Stuff are helpful

8/10

Excellent

30 Dec 2025

Arnita A.

Most hotels offer free breakfast.

10/10

Exceptional

30 Dec 2025

Sherice

This was a short staycation for me. The check in service was friendly and quick. Hotel room was very clean and large. I did not use room service but there's a restaurant on the property and plenty of restaurants and shopping nearby. Room has a refrigerator, safe, etc. but no microwave. However, there are microwaves in the lobby on every even numbered floor. Hotel was quiet and I enjoyed my stay.

Leisure Self

6/10

Pleasant

29 Dec 2025

Ruth

Did not have breakfast

Partner

4/10

Poor

29 Dec 2025

Luke

Hard beds everything else good.

10/10

Exceptional

26 Dec 2025

Cayla

The restaurant was closed for the holidays during our stay

Friends_and_family Family

4/10

Poor

26 Dec 2025

Akshaya

We were charged $34.50 when we had paid for everything and brought our own water.

8/10

Excellent

21 Dec 2025

John

The room was clean. Bathroom could use some attention in the toilet area

Leisure Family

10/10

Exceptional

21 Dec 2025

Mikaylah

Yes

Self

10/10

Exceptional

21 Dec 2025

Eddie

The lobby was clean and the staff was friendly. The room was nice

Business_and_leisure Family

8/10

Excellent

19 Dec 2025

jaquarius

Staff were great

10/10

Exceptional

14 Dec 2025

Issac

Very nice rooms and the stsff was extra friendly and helpful

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

Anthony

Good

8/10

Excellent

14 Dec 2025

John

Yes,the room was spotless, the staff was very professional. however, the toliet ran 24/7. I forgot to alert the desk prior to my check-out.

10/10

Exceptional

13 Dec 2025

Corey

Had to be here for work, and they made it feel like my home, and took care of us....great place

Business

10/10

Exceptional

09 Dec 2025

Michael

This is probably the best hotel to stay in when staying in oak lawn. Nice rooms with lots of space. Great workout area and pool. Huge bar and dining downstairs. And beautiful view of chicago from the windows in the room.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

donqunay

The staff made it so easy to check in and check out, the room was clean and the breakfast was good.

Leisure Self

10/10

Exceptional

08 Dec 2025

James

Yes

10/10

Exceptional

08 Dec 2025

Amin

Clean and comfortable

10/10

Exceptional

04 Dec 2025

Kyshia

.

6/10

Pleasant

04 Dec 2025

Renee Billups

The staff was courteous! I believe believe because I booked through Expedia my room was street side of the hotel, VERY noisy. I received a call from the hotel asking how my stay was going. I let them know I was not happy about the level of noise. I was able to move to the other side of the hotel. However, when checking out the hotel billed me for a much high room rate. Once I offered to provide my confirmation the Agent said she had the information showing the correct rate and I would receive a refund.

Leisure

10/10

Exceptional

03 Dec 2025

Wafa

Great stay

Leisure Family

10/10

Exceptional

03 Dec 2025

rosa

everything was on point !!!

Friends_and_family Family

8/10

Excellent

03 Dec 2025

Cassaundra

Room was nice staff was unfamiliar with the charging stations for my rental car but overall room was nice

Business_and_leisure

10/10

Exceptional

02 Dec 2025

Hailey

The room was very clean. The bed was comfortable and staff were all friendly. There wasn't any free coffee station in the lobby bc they only have a coffee shop where you have to pay for it, that's the only downside. Everything else was fantastic.

Leisure Family

8/10

Excellent

02 Dec 2025

Hoby

The room was clean. We never had to ask for more towels, very well stocked.

Leisure Family

8/10

Excellent

02 Dec 2025

Khoi

The hotel has a convenient location near the airport and the staff were friendly. My room was comfortable and fairly clean, though a bit dated. Amenities like the pool and gym are decent but could be better maintained. Parking and breakfast cost extra, which lowers the value. Overall, a good place for a short stay, but not a luxury experience.

Partner

10/10

Exceptional

01 Dec 2025

Russell

Nice room and customer experience

Leisure

10/10

Exceptional

30 Nov 2025

felicia

every thing the hotel was wonderful my family there all the time when we visit chicago