Name: Universal Murcia
Address: Cartagena, 21, Murcia, 30002, ES

10/10

Exceptional

24 May 2026

Jalila

Clean room and nice staff and safe erea

Family_with_children

8/10

Excellent

17 May 2026

Robert

Friendly staff. Clean and comfortable room with a good shower. Good location.

10/10

Exceptional

14 May 2026

Julio

The Pacocho hotel was excellent, staff very friendly and helping us with everything we needed. Clean and convenient location to walk to the center of the city.

Family

2/10

Poor

23 Feb 2026

Jonah

Room had roaches and insects in, staff refused to give us another room

4/10

Poor

01 Feb 2026

Gary

Room was spartan - nothing in it to make it welcoming. Bed really uncomfortable - like sleeping on a rock. Room really warm - no way to adjust temperature. Bathroom extremely dated - shower cubicle tiny and shabby. Room described as 'soundoroofed' - what a joke! We could hear literally every sound from the room next door. Wifi abysmal - described as being 'over 100Mbps' - I did a speed test and it was less than 1Mbps. Ended up using my mobile data. The only positive I can give this hotel is the location.

10/10

Exceptional

09 Nov 2025

Laura

Good condicions o attencion of the staff

Leisure Self

8/10

Excellent

01 Jul 2025

Arturo

It was easy to get and nice showers

Leisure Family

10/10

Exceptional

17 Jun 2025

Lyndon

Nice hotel in central Murcia. Pleasant staff.

Self

6/10

Pleasant

15 Jun 2025

Gill

Everything was clean and working in the room, if a little dated and in need of a freshen up. But for the price it was suitable and handy for the historical centre.
Unfortunately my room was right next to the lift so some noise was heard.

8/10

Excellent

09 Jun 2025

Gill

The single room was as expected, although tight on space in the en-suite it had everything i needed and was clean and the bed comfy. The only problem is the tv is positioned too high on the wall so you cannot see the picture on the screen properly. It needs to be lowered. Overall a pleasant stay for a very reasonable price.

10/10

Exceptional

31 May 2025

Bobby

The hotel is great for the price. Very good location within easy walking distance of both the train station and bus station. Hotel staff are very friendly and helpful.

6/10

Pleasant

21 May 2025

Sandra

Value plus location

Helpful staff. Great location.

Partner

10/10

Exceptional

23 Mar 2025

Seth

El cuarto estaba limpio y como se anunciaba. Estaba bien para el precio economico y el personal fue amable. El hotel está muy cerca del centro.

Leisure Self

10/10

Exceptional

28 Feb 2025

Nicholas

Staff friendly simpaticos. Unpretentious hotel. Room cleaned every day. Quiet. Perfect location. Strolling distance from historic old town. Great value for money. This was my second eleven night stay and I will definitely be back.

10/10

Exceptional

03 Feb 2025

ilka

Lovely clean and friendly accommodation for the price. Staff were helpful and nothing was too much. Good location, would stay there again.

Leisure Partner

10/10

Exceptional

06 Dec 2024

Moses

Friendly and helpful.

Business_and_leisure Partner

6/10

Pleasant

28 Jul 2024

Mark

Basic room and dated bathroom but did the trick for the base we needed for an over night stop off.

Leisure Friends

4/10

Poor

27 Jun 2024

Evelien

The bed was hard and the pillows too flat and hard.. couldnt get to sleep.. Bathroom was nice

8/10

Excellent

13 May 2024

Maria Angeles

Hotel Universal it is a affordable hotel close to city center. Room was good and clean. It has not ramp for disabled persons, a few stairs to get in .Staff a bit unfriendly. But at the end of the day was good.

Business_and_leisure Self

10/10

Exceptional

12 May 2024

Nicholas

I stayed at the Universal for 11 nights. My room was clean, the sheets and blankets as good as new, and attended to every day. It was quiet with no traffic noise and the occasional sounds from other rooms stopped at a reasonable hour. The staff were all friendly, helpful and simpatico. The hotel is in an excellent location about 8 minutes walk to the Cathedral the heart of historic Murcia. The Universal is completely unpretentious, great value for money and I will definitely return.

Leisure Self

2/10

Poor

10 May 2024

tahimi

I checked in at the hotel and 15 minutes later when I found another hotel I checked out. The room had a terrible musty smell, the TV was smaller than my laptop monitor. the “sofabed” was bad looking. Not to mention the horrible intense yellow color on the walls of the room. The only good experience was the guys at the reception

Partner

10/10

Exceptional

08 Mar 2024

Robert

Fabulous

Fantastic overnight stay.

Self

2/10

Poor

04 Feb 2024

Robert

Really poor

I always try to be positive, but, this was one of the poorest hotels we have stayed at.

As we approached the hotel we thought it was shut as it was so dimly lit. The receptionist wasn't positive or welcoming, reflecting the ambience in the foyer.

The bedroom was very small room and an even smaller bathroom. Mold on the ceiling in the bathroom. We could hear everything from the next rooms..... everything! As people came in through the night their movements and chatter resonated through our room.

The bedding smelled stale and the room had the odour of smoking.

There was a total of one electrical socket for two people by the beds, but no electrical socket by the desk and chair. The TV was so small it was virtually impossible to see from being in bed.

The one positive - the shower was warm.

If we could have left for another hotel after checking in, we would have.

In light of our experience we chose not to have breakfast, in preference using one of the cafeterias in the vicinity.

Partner

8/10

Excellent

12 Sep 2023

Sean

Great place to stay, just over the other side of the river but convenient for everything.Quite a busy location!

Leisure Self

2/10

Poor

04 Aug 2023

Jorge

No AC at the bedroom, they control the ac in the front desk, and the temperature is to high or is off

8/10

Excellent

27 Jun 2023

Susanna

I spent here a couple of nights. The property is very clean, simple but with all things you may need. In a very good position, few minutes walking from the cathedral.
The staff is friendly, kind and ready to help: shout out for the receptionist who made my check-in and check-out (Jose if I'm not wrong) who's been always super kind, cheerful Ang happy to help and give good advice.
Thanks. Highly recommend.

Leisure Self

10/10

Exceptional

01 Apr 2023

Darren

A great budget stay for the solo traveller, helpful friendly staff and great area to explore on foot. Hotel restaurant next door also fab.

Leisure Self

6/10

Pleasant

09 Dec 2021

Jorge

Good locación

Leisure Family

8/10

Excellent

17 Nov 2021

Wesley

Good hotel

It is a good hotel well located in the city. The staff was helpful and friendly.

Partner

2/10

Poor

03 Oct 2021

Verified traveler

the rooms are not as shown in the photo, the beds are uncomfortable, there are flying insects. I think I was deceived because I never thought that the rooms would be so ugly, otherwise I would never have stayed in that hotel. You should put real photos and that customers can have the option to decide without complaining.

Business

8/10

Excellent

06 Nov 2019

Verified traveler

Had everything you needed
The pictures didn't quite match the reality though

Leisure Self

10/10

Exceptional

28 Dec 2018

Verified traveler

Good center location

Great location, easy access

8/10

Excellent

30 Sep 2018

Verified traveler

Night in Murcia

It was a standard stay with friendly staff and good location.

4/10

Poor

14 May 2018

Stephen

Very budget hotel

The towels had a strange unpleasant smell. The air conditioning was a trickle of air that we could not control , so it was hot and stuffy during the night.

WiFi instructions were not only complicated although only in Spanish, so impossible to use.

Overall not very impressed although this was a budget hotel although we do think if the hotel advertises a service then they should supply these services. We would not return again.

Partner

2/10

Poor

23 Jan 2018

Verified traveler

Cealing collapsed. No water. No amenities

The hotel was horrible nothing else to say. The staff was rude at check in. The room was small and have no climate control. The window did not shut or lock. Every whisper in any room adjacent was clearly audible. The ceiling collapsed in the lobby. There was no water for one day. Everything there was dark and dreary. I guess that’s why they call it one star. Well I see it as a neutron star collapsing in on itself.

4/10

Poor

14 Aug 2017

Julian

Not the best experience

We booked 3 rooms and the in between rooms were overly noisy with adult themes going on intermittently throughout the night. All 5 of us had so many more bites than the whole of our 2 week stay elsewhere. Would not stay again

Family

8/10

Excellent

25 Apr 2015

Swee

Good for one night stay

Clean and spacious room

Partner

4/10

Poor

24 Oct 2014

Verified traveler

Bad service

Expedia.ca refused my review. Understand the message and don't go to this hotel!

6/10

Pleasant

28 Sep 2014

Mo

moving to the neighborhood

I selected this hotel because it was the most affordable option in the neighborhood. I knew I wanted to go house hunting in this part of town because it is safe and close to the center. There are three main people who work at he reception. Two women, who are very similar looking but they are not the same person. Both of the ladies are nice, but one of them is so kind, friendly and helpful. She made my short visit so nice. There is also a man but he is kind of a grumpy person. Also, you're supposed to leave your room key at the desk when you leave to go out. I liked that because I knew I wouldn't have to worry about losing or breaking it because it is made out of plastic.

8/10

Excellent

22 Apr 2014

Kristen

Decent Hotel in Murcia

This hotel doesn't look very nice outside, but the rooms were nice and the staff was friendly.

8/10

Excellent

14 May 2026

Alissa Fatouma

Vraiment bien, la chambre est impeccable après passage du personnel d'entretien comme au premier jour (à votre choix), personnel sympathique et souriant, climatisation très bien.

6/10

Pleasant

26 Apr 2026

Mônica

Equipe de funcionários muito boa.

Self

8/10

Excellent

21 Mar 2026

Norbert

Habe nicht geparkt und kein Frühstück genommen.

Self

10/10

Exceptional

03 Mar 2026

Laurent

Tout était parfait

Self

10/10

Exceptional

28 Jan 2026

FRancisco

La habitación bastante limpia ordenada y servicios buenos .El hotel es antiguo pero se conserva bien lo único que los ruidos de pared con pared se escucha todo.

Self

10/10

Exceptional

08 Dec 2025

Abderrazzak

Parfait service est les chambre propre

Self

6/10

Pleasant

20 Nov 2025

Karin

Rummet var ok men såg inte ut som på bilden. Två enkelsängar i var som enda av rummet. Men funkade fint.
Annars rent och helt ok.
Parkeringsgaraget visade sig vara i hotellet rätt över gatan.
På gatan fick man bara parkera 90 minuter.
Kunde ha sagts direkt när vi frågade..

Partner

10/10

Exceptional

03 Nov 2025

Pedro

Genial. Personal muy amable. Indicaciones y sugerencias muy útiles

Self

4/10

Poor

28 Sep 2025

Anna

The location of the hotel was nice. The bed was comfortable, but the room was noisy (dreadful bleeping traffic light just outside), the air con was too cold and the fridge was dirty.

Partner

8/10

Excellent

15 Sep 2025

Ana Marta

Repetiré sin duda

El hotel está bien, muy cerquita de todo , yo fui desde la estación de autobuses andando y tarde unos quince minutos , tienes cerca la catedral y sitios de interés. El personal es agradable.
El hotel está limpio, la cama limpia, y personalmente la relación calidad precio es muy buena . La única pega es la ducha que cuesta un poquito regularla.
Totalmente recomendable

Self

6/10

Pleasant

29 Aug 2025

Daniel

Honestamente, muito fraco. Sem controle se temperatura, banheiro ruim e quarto minimo. Nunca mais... só continuei porque era pra dormir e apenas.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Michael

Muy buen trato

Business_and_leisure

10/10

Exceptional

12 Jul 2025

Carlos

Excelente situación para descubrir la ciudad de Murcia.
Excelente aire acondicionado.
Excelente servicio en recepción.
Sin duda regresaremos.

Leisure Family

10/10

Exceptional

02 Jul 2025

Eloise

Só elogios !

O hotel em Murcia foi perfeito ! Quarto limpo, confortável, novo e ótima localização. Adorei !

Friends_and_family Family

4/10

Poor

28 Jun 2025

Ana M

Decepcionada

El aire acondicionado no se podía regular en la habitación, estuvo tipo congelador toda la noche horrible., no se podía dormir del ruido del semáforo y todos los ruidos de la calle, las almohadas muy pequeñas, el aseo extremadamente peculiar, ducha con mampara de plástico blando que te rozabas muy pequeña...

Partner

10/10

Exceptional

04 Jun 2025

Eduardo

Hotel con buena ubicación y estupenda relación calidad/ precio.
Personal recepción mucha amabilidad y hotel un poco anticuado pero muy limpio

Self

4/10

Poor

02 Jun 2025

Roberto

Habitación individual bastante pobre. El baño con un escalón para entrar. Al lado del ascensor con mucho ruido, un semáforo fuera que hace ruido todo el día y no hay escobilla de wc

Business

10/10

Exceptional

16 May 2025

Fco.

UN DESCANSO CON COMODIDAD

La experiencia en el hotel estuvo bien acogedora la habitación,la ducha un poco pequeña pero está bien .Habían muchos ruidos y voces de otras habitaciones,pero pude descansar menos mal .

El desayuno perfecto

Self

10/10

Exceptional

04 May 2025

ISABEL

Alojamiento céntrico,buen precio y personal de recepción muy amable.

Leisure Friends

10/10

Exceptional

02 May 2025

Antonio

Recomendable al 💯

Leisure Partner

8/10

Excellent

30 Apr 2025

Madelin

Buen lugar para pasar par de noches

Leisure Partner

8/10

Excellent

23 Apr 2025

JESUS

Todo bien en nuestra estancia

Hotel muy bien situado tanto para visitar la ciudad a pie como para coger un tren y acercarte a otros puntos de las región.
Habitación limpia y bien de tamaño. Buena atención por parte de los empleados.

Friends_and_family Family

6/10

Pleasant

19 Apr 2025

Yolanda

Correcto

Correcto

Partner

8/10

Excellent

25 Mar 2025

Anna

Hotel con todas las prestaciones

Estancia con mi amiga agradable y el personal de recepción también

Friends_and_family Friends

10/10

Exceptional

25 Feb 2025

Nelea

Muy bien

Business

6/10

Pleasant

14 Feb 2025

PASCALE

Bien mais possible mieux

Personne agreable mais manque entretien simple. Grille aeration cassee ca fait négligé, baignoire tres ancienne, point de rouille, rideau porte ne fonctionne pas
Bref salle de bain demande un brai coup de jeune.. literie propre.

Partner

10/10

Exceptional

30 Jan 2025

Luis Miguel

Un buen sitio

10/10

Exceptional

29 Jan 2025

Susan Isabel

EXCELENTE UBICACION, TODO MUY LIMPIO Y PERSONAL MUY AMABLE.

Leisure Family

10/10

Exceptional

27 Jan 2025

Michael

Muy cómodo

Leisure Partner

4/10

Poor

26 Jan 2025

Jorge

The middle-aged male staff did not let me check in until after 4:30 pm. Then the room smelled like sewage.

Business

10/10

Exceptional

25 Dec 2024

Rodolfo Castellani

Bien los empleados

10/10

Exceptional

15 Dec 2024

Laura

Habitaciones antiguas y sin reformar, pero estaba limpio, bien para pasar una noche

Leisure Friends

8/10

Excellent

12 Dec 2024

Alexandra

Todo bien

Business Self

10/10

Exceptional

05 Dec 2024

Raquel

Muy limpio, y el chico de la recepción muy simpático. Lo recomiendo

6/10

Pleasant

24 Nov 2024

MARIO

Para una noche

Todo bien, relación calidad precio aceptable.

Self

6/10

Pleasant

21 Nov 2024

Patricia

La atención buenísima, la habitación sencilla, colchón bueno, lo peor fue la ducha soy una persona pequeña y delgada y no cabia era de 40x40 jamás he visto algo así, no podia agacharme a enjabonarme porque no entraba, se salió todo el agua, eso es angustioso, una reforma urgente. La ubicación cerca del casco antiguo, el barrio es un poco decadente... Pero caminando a 6 minutos estás en el centro. El personal increiblemente atento y amable. Un precio justo por la habitación a la que solo fui a dormir y a ducharme.

Leisure Family

8/10

Excellent

17 Nov 2024

Luis Miguel

Buen alojamiento, buen sitio, amables.

Muy y amables en recepción, se duerme bien, habitaciones un poco antiguas, necesita una buena reforma, en general bien y el buffet rico.

Friends_and_family Friends

10/10

Exceptional

13 Nov 2024

Trond

Was given a small room that smelled of smoke at first, but we got a larger fresh smelling one when asking.
Our stay was fine.

Partner

10/10

Exceptional

10 Nov 2024

Miriam

Genial, el personal es muy atento

Leisure Family

6/10

Pleasant

26 Oct 2024

Jerai

La habitación individual tenía un tamaño aceptable; pero olía fatal (bastante mal), la puerta de la ducha no cerraba bien, apenas había espacio para sentarse en la taza del wc; la habitación bien. El baño horrible, fatal, fatal.

Business

6/10

Pleasant

24 Oct 2024

Marisa

Las imágenes engañan , el baño súper pequeño

8/10

Excellent

12 Oct 2024

Taciana

Todo excelente salvo que se escucha mucho el ruido de la calle y de los vecinos de otras habitaciones en el hotel.

Leisure Partner

6/10

Pleasant

25 Sep 2024

Léo

Hebergement minimale, mais adéquat.

8/10

Excellent

10 Sep 2024

Luis javier

El alojamiento está bien personal muy amable y está cerca del centro

Leisure Self

10/10

Exceptional

08 Sep 2024

Verified traveler

Me gustó que el personal de recepción fue muy agradable.
No me gustó que desde las habitaciones se escuchaban las habitaciones de al lado y el ruido de la calle. Tampoco me gustó las reducidas dimensiones del cuarto de baño.

Leisure Partner

8/10

Excellent

08 Sep 2024

Pirjo Leena

Yö universal murciassa

Hotelli hyvällä paikalla. Sängyssä jouset tuntui selkää vasten. Perussiisti, huone mukavan viileä vaikka ulkona yli 30 lämmintä. Vessan kaakelit osittain irti

Friends_and_family Friends

6/10

Pleasant

22 Aug 2024

Krastina

Bien

Leisure Pet

8/10

Excellent

17 Aug 2024

Reme

Muy bien todo en general

Leisure Partner

2/10

Poor

17 Aug 2024

Cristobal

No lo recomiendo

Me tuve que ir a las 1:30 de la noche por que era imposible dormir saltaba la alarma de incendios la de arriba parecía que tenía una fiesta de flamenco con los tacones sitio con olor a moho de la
Humedad no lo recomiendo en absoluto

Partner

8/10

Excellent

04 Aug 2024

maria del mar

Holtel de una estrella todo muy limpio y la cama comida . En general bie. Calidad precio.

Partner

6/10

Pleasant

04 Aug 2024

RAUL

Lo peor fue qud el aire estaba muy fuerte y no se podía cambiar. Pasamos frío toda la noche.

Leisure Partner

6/10

Pleasant

29 Jul 2024

Adama

Bien mais vieux hotel a renonvé

Friends_and_family Family

8/10

Excellent

27 Jul 2024

Camino

A mejorar:
El aire acondicionado que no se puede regular desde la habitación y hemos pasado mucho frio por la noche.
La ducha pequeña y con la mampara rota por lo que se salía todo el agua.
Mala insonorizacion de la habitacion, se oía tanto los sonidos de la calle como los huéspedes de las habitaciones cercanas.

Leisure Partner

10/10

Exceptional

26 Jul 2024

Wilman

Amabilidad y receptividad

Excelente desde el ingreso y durante nuestra estadia.Respuestas satisfactorias a cada una de nuestras inquietudes .

Friends_and_family Family

4/10

Poor

26 Jul 2024

Jesus Manuel

Lo peor que el aire acondicionado es común para toda la planta con lo que, al no poder regularlo, o pasas calor o frío.
Además lo encienden cuándo en recepción lo estiman conveniente.

Leisure Partner

10/10

Exceptional

26 Jul 2024

Alicia

Muy buena, para ser un hotel de una estrella, la estancia, el servicio la atención y limpieza del hotel excelente. También se notaba mucho que es una calle sin salida, con lo cual no había transito y las noches frescas y tranquilas.
Si volvemos a Murcia volveremos a ese hotel. gracias por todo. Un saludo.

Partner

6/10

Pleasant

25 Jul 2024

Francisco Javier

El hotel cumple con lo necesario para alojarse una noche como yo hice

Leisure Partner

8/10

Excellent

21 Jul 2024

Jesus

La ubicación excelente.
La habitación sencilla pero bien calidad/precio

Partner

10/10

Exceptional

15 Jul 2024

Manuel

Todo perfecto, el personal muy amable, baño pequeño pero con buena limpieza, centrico, buena calidad precio.

Friends_and_family Family

6/10

Pleasant

11 Jul 2024

BROILO

Pochi passi dal centro, per chi si accontenta hotel 1 stella, prezzi buoni anche con colazione, purtroppo il parcheggio era pieno, trovato sulla strada, con tanta fortuna, che accensione aria condizionata in camera,

Leisure Partner