The Royal George

United Kingdom , Newport
Chepstow, Main Road, 0
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100 reviews shown

8/10

Excellent

05 Mar 2026

Barrie

Served my purpose well

Self

6/10

Pleasant

19 Feb 2026

noah

i was cold the whole night.

Partner

2/10

Poor

17 Feb 2026

Philip

The pictures posted on your site are completly misleading. Absolutely awful. Completly run down both inside and outside! Trading standards will be made aware of this. It must of been a number of years since any care was put into the place. It took 10 minutes for the hot water to warm up in which time both sides of the shower leaked and the doors didn’t close. Pathetic attempt of a desk and ‘wardrobe’ with cracked wood and nails on show. And to be told that the road would be closed from 8 and breakfast had to be early because the football lot would be in by 9 is a joke. Safe to say breakfast was left as we couldn’t get away quick enough. Only reason we stayed was cause we live over 3 hours away. A mixture of the tv programme shameless/shaun of the dead and Jeremy Kyle is how I would sum this experience up. I will be looking for a refund and will 100% book another stay through this site.

Partner

6/10

Pleasant

08 Feb 2026

Karen

Bed was comfy and clean. Not as pictures they must have been taken a long time ago.
But for what we paid was okay with room.

10/10

Exceptional

03 Feb 2026

Michael

Friendly team and appreciated the stay. Thank you and I will stay at this hotel again.

2/10

Poor

28 Jan 2026

Patricia

The staff was really rude and the room condition was horrible they didn’t even have dryer for hair

2/10

Poor

05 Jan 2026

Udumebriye

The hotel was full of people who I am unsure have a room booking. Lots of unpleasant noise from the rooms. The room itself was smelly and dirty. The reception staff were pleasant enough,We could not stay there so we moved to another hotel. Cheap and unpleasant would not go back there.

Friends_and_family Family

2/10

Poor

22 Dec 2025

Jerry

The moment I walked into the entrance, my expression was This is a homeless shelter or some kind of asylum.

The hotel room was booked for my son and me. On our approach to the entrance of the so-called hotel, we were met with three individuals who were just in the entrance smoking what we could perceive as \"Weed\", while spitting just outside the entrance. From that moment, we did not feel safe staying at the hotel. On entry, in what looks like a bar/reception, we meet a lady who at first was unable to find our reservation. During this time, my son went back to the car as he did not feel safe being at the premises. I then asked the lady to cancel the reservation when she finally found it. However, she refused even though it stated on their booking reservation email that cancellation could be done until 11:30 pm. We were at the hotel at 11 pm.
The room was dirty, hairs all over the bed, carpet was filthy. There is nothing Royal about this so-called hotel.
We then left the hotel and made another reservation at the Park Regis Hotel Birmingham.
I will be contacting Trading Standards if I am not issued a refund.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Jane

Absolutely filthy. One very small lamp so very dark bathroom wall light not working the 2 bedlights not working. Cobwebs everywhere the radiator full of filth. 2 pictures has something spashed all over them and one has brocken glass. One bedside cabinet which was filthy with paint coming off. Bathroom shower doors not cleaned full of hand marks. All around base of shower and around the toilet hasn't been cleaned for gosh knows how long. The vent in ceiling looked like a mouse has made a bed up there. No drinking glasses and tea bags out of a multipack so bags exposed to dirt. The only good thing was bar lady very nice and drinks cheap cant comment on breakfast as felt it would not be very hygienic due to the state and dirt of room.

Leisure Partner

8/10

Excellent

07 Dec 2025

Stacy

That staff were very friendly room was clean and tidy would definitely stay there again

Partner

10/10

Exceptional

06 Dec 2025

Chris

Rooms are always spotless. Staff are really friendly each time i go and the breakfast is out of this world

Self

8/10

Excellent

28 Nov 2025

Alexander

Check in was easy. The room and shower clean and functional if a little past it's prime.

2/10

Poor

28 Nov 2025

Kristina

Hotel not like pictures. Room disgusting. In & out of the hotel in 10 minutes as it was gross. No way was I stopping there. Tried multiple times to contact the manager/owner for a refund but they never seem to be available.

Leisure Friends

10/10

Exceptional

21 Nov 2025

Asha

my room was clean and warm, the staff were lovely and friendly. couldn’t ask for more for a night stay while travelling through.

Leisure Self

2/10

Poor

19 Nov 2025

Carlton

Bed bugs !….Bed bugs

Leisure Self

10/10

Exceptional

18 Nov 2025

Alan

Friendly staff. Room was clean. Hot shower. Inexpensive drinks. Cooked English breakfast was excellent.

Self

4/10

Poor

18 Nov 2025

Philip

I found my experience at this hotel to be somewhat of a shock. To start the pictures provided by Hotel.com are false advertisment and dont effectively reflect the condition of this hotel. My door had scratches around the key card lock and evidence to suggest attempted break ins. Supporting this the door didnt lock unless with a very stern pull on the door. The carpets have stains all over and ripped up under the bed, the shower was dirty (had to clean myself), bathroom tiles were loose, furniture was dirty/stained, curtains were old/stained, lighting is dim as the only light available it by a bedside light and desk lamp. Overall one of the worst rooms I have stayed in.

Lastly I understood this was situated over a pub but didnt expect to have to fight through drunk crowds to access my room in the evening. As well as this breakfast is offered but not served and no oppurtunity was provided and the seating and furniture is that of a well used and dated pub not somewhere that accomdates a breakfast service.

Friends_and_family Friends

2/10

Poor

16 Nov 2025

David

This was a truly unacceptable stay. Security was nonexistent, as the main room door, bathroom door, and window all failed to shut or lock properly. Furthermore, the parking lot was hazardous, covered in smashed glass.

The level of filth throughout the property was shocking. The carpets were uncleaned, and the wardrobe had disgusting, dried streaks that looked like uncleaned sick. The shower head was completely black with grime, and what appeared to be black mold marks were visible on the curtains and all public banisters.

Functionality was equally poor. The TV and WiFi didn't work, and the room was lit by only a single light source on the ceiling. Overall, the entire property was profoundly unclean and had an unpleasant smell. This establishment is in severe need of deep cleaning, maintenance, and basic safety inspections. I cannot recommend it.

Friends_and_family Family

2/10

Poor

14 Nov 2025

Simon

Please do yourself a favour and book a Travelodge. This place is a hea LL th hazard. Our room wa of damage and repaired damage. The rest of the hotel was terrible, filthy

2/10

Poor

03 Nov 2025

Rodaine

Checking is was hard to do gave my name to them brought me the wrong name with the key card took about 5 mins to get back to me find the right keycard then went up stairs the keycard didn’t work had to go downstairs again to get that sorted out finally managed to get in my room took about 15 mins to get sorted . Coming back to the hotel around 2 am ish had to give the night staff a call took 5 mins for someone to Answer the phone Finally got in then , went to my room the keycard wasn’t working again had to go down stairs to get it changed out which took 5 mins again would strongly not recommend this hotel at all cost we only stayed there cuz it was close to the rave .

Leisure Friends

10/10

Exceptional

02 Nov 2025

Allyson

The room was very clean , comfy and warm all night , the ensuit was also very clean , staff were lovely and the locals in the pub were also very kind and helpful with the parking , 10/10 well worth the money

6/10

Pleasant

26 Oct 2025

Norman

Was ok. A decent bed. Lovely staff.

Leisure

10/10

Exceptional

22 Oct 2025

Emma

Me And My Girl Friiend Needed A Break From HMOs And This Bham Proud Building Helped Us ToO Experience A Decent Full Comfortable Niights Sleep N Re~Charge.. Sorry 4 Puttiing The Dirty Bedding On Corridor ThankYoOu From Symon And Emmzy We Appreciated And #Grateful

Partner

2/10

Poor

21 Oct 2025

Colin Anthony

Stay away nothing like the pictures and in a not so nice area.

10/10

Exceptional

21 Oct 2025

Chris

Brilliant stay as always

Room was clean as were the corridors. The earing area is lovely and presentable and the breakfast is amazing. I would reccomend paying for breakfast at the hotel as its £13 to book on hotels or its £7 if you book it at the hotel. Only downside is the internet connection can be a bit iffy

Self

4/10

Poor

18 Oct 2025

MARY

The property needs a complete refurb.
The room that I had wasn't particularly clean
Limited amount of parking.
Nothing in room with regards times for breakfast or what the Wi Fi codes was had to ask.

Leisure Partner

6/10

Pleasant

17 Oct 2025

MARK

Safe parking with shutter. Staff were helpful. But the room didn't seem clean and we both found a bug in each of our beds sadly. Smoke alarm kept making weird buzzing noises so we had to disable it which wasn't safe. Bed was comfy and room was warm but once we'd seen the bugs sleep was difficult! Staff were sweet and helpful.

10/10

Exceptional

14 Oct 2025

Cerys

Secure parking, incredible friendly and welcoming staff, basic clean room, fantastic stay if needing to go to Birmingham centre

Partner

8/10

Excellent

10 Oct 2025

Brian

We just used it as a stop over as we were going to an event in the city.

Partner

2/10

Poor

09 Oct 2025

Christopher

This Royal George hotel is possibly the worst hotel I have ever stayed in.
It is nothing like it's pictures on line, the place is run down, stinking and needs pulling down, how this place is still trading is beyond me.
Let me explain ...... I (like you) needed to book a hotel close to the center of Birmingham for one night, after checking the internet I came across The Royal George Hotel/Bar, it looks great on line (but it's not) it's a dump, when I arrived I walked into the bar (as there is no signage for the hotel) and was met by the roughest looking people (no offence) you will ever meet, the smell of human pee and people smoking weed was overpowering, the woman behind the bar asked me my name and said go into the back room to check in. The back room was another bar with a heavily stained pool table and wooden seats with no cushions, I was told I was on the first floor and she pointed to a lift and said use that (not sure if the place had stairs to the first floor) got in the lift which was yet another scary experience due to the lift car moving down slightly as I stood on it, got out on the first floor, the smell of human pee was making me feel sick, got into my room and again the smell hits you, the mattress had no springs in it so you just laid on the hard board of the bed base, the 1950s carpet was a mixture of 3 different heavily stained carpets, the room door did not lock, the bathroom was filthy, I stayed 40 mins, in that 40mins I booked a real hotel and left.

Business Self

6/10

Pleasant

08 Oct 2025

Jamie-lee

Lovely staff, dated rooms but heating and clean however no hot water for a shower or a shower curtain so the whole bathroom got wet

Leisure Partner

8/10

Excellent

08 Oct 2025

Wilma

Alles prima te bereiken met de bus.
Deze stop om de hoek bij het hotel.

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

The staff were very freindly & helpful,
I messed up the booking & arrived 24 hours early but the lady very kindly still found us a room . Breakfast was cooked fresh & very nice .
Secure parking & close to the city centre with good transport links .

Leisure Partner

2/10

Poor

05 Oct 2025

Faizan

There are bed bugs and spiders in the room. Had to remain awake and clean the bed myself. Lot of bed bugs on the bed, walls and pillow case.

Self

8/10

Excellent

02 Oct 2025

geoffrey

Good room. Friendly staff

Leisure Self

2/10

Poor

02 Oct 2025

Mark

Had bed bugs. I found put after as i had lots of marks and it was very itchy. Notified the hotel through hotels.com but never heard back from anyone.

Business

4/10

Poor

29 Sep 2025

cerys

very dirty sadly :,(

Partner

2/10

Poor

28 Sep 2025

Jonathan

Ridiculous couldn’t even cancel the booking a week before. Wouldn’t use you or anyone associated again

Business Friends

10/10

Exceptional

28 Sep 2025

SEKINAT ADEBUKOLA

Excellence in Service. NEAT

Self

6/10

Pleasant

26 Sep 2025

rebecca

My interaction with staff was fine and a lovely lady called me a cab. The room was very drab with a broken window. The bed was comfy and warm room. It was fine just rather run down.

Business

4/10

Poor

25 Sep 2025

Gabor

To start with the positives: the staff were really nice, the room was clean, and the breakfast was good. However, my room's window did not close properly, which meant that all the noise from the busy street and the cigarette smoke of the people smoking in front of the building came into my room. The bed was so wobbly I was scared it would collapse under my weight. Fortunately, it didn't. I was not happy that there was no storage space in the room: no shelves, only one hanger, no hooks or pegs. The sign in the room said that I would find the WiFi password on the invoice, but I did not receive an invoice. I did not receive anything at check-in, other than the key. The hotels.com receipt did not have a code, and none of the other communications from the hotel had it. On the plus side, I had good mobile reception, so I could use my mobile net. The emails from the hotel were confusing and misleading. They explained how to get to the car park at a different hotel, they explained how I can cancel my booking at a different travel company, not hotels.com, and they promised deep shag-pile carpet. There was no carpet in the room.

Business

10/10

Exceptional

24 Sep 2025

Benedict

Excellent service and a great customer service.

Leisure Friends

10/10

Exceptional

23 Sep 2025

Deborah

Really great value, good friendly staff

Really good comfortable room, although room is above the pub, I had no noise at all. Breakfast was £7 and worth it, food was cooked fresh and coffee is brewed to order.
Will be rebooking here for sure:)

Self

8/10

Excellent

23 Sep 2025

Vally

Very dirty area

Business Self

2/10

Poor

21 Sep 2025

Y Y

To dirty and dangerous and hotels.com couldn't hel

I need to complain we paid for too rooms plus the breakfast for 2 for £22.
The place is extremely dirty and unsafe. When we contact hotels.com, they won't refund or relocate us, basically the did nothing. I absolutely hate it as i've been booked through Hotels.com for a long time and if they don't resolve this, i'm going to stop using it. Other online agent is a long better and cheaper.
We only sit down for 15mins and there are fleas and lices jump on us. Make us very itchy. We just can't stay there overnight.it's never 3 stars ar all!

Friends_and_family Friends

8/10

Excellent

18 Sep 2025

Vishal

Overall stay was good. Clean room and facilities. Staff very friendly. Unfortunately my room had bed bugs. That was the only downside.

Business Self

10/10

Exceptional

17 Sep 2025

Olufemi

Good

Friends_and_family Friends

6/10

Pleasant

12 Sep 2025

Steve

Hotel served its purpose as we were only staying the night, beds were comfy, room was ok but in need of decoration.

Friends_and_family Friends

8/10

Excellent

12 Sep 2025

Steven

Staff friendly helpful

Staff very friendly and helpful good breakfast

Friends_and_family Friends

2/10

Poor

10 Sep 2025

Mahnoor

🚨AVOID AVOID AVOID🚨
Terrible experience. I booked this place for my two young daughters and regret it completely. Firstly, the accommodation looks nothing like the pictures shown online. Secondly, it’s actually a hotel inside a pub — not a pub/bar attached to a hotel as advertised, which makes it very unsuitable for families. Most importantly, my daughters developed skin rashes and blisters after staying here, which strongly suggests bed bugs. Absolutely unacceptable. I would never recommend this place, especially for families with children.

Business Family_with_children

10/10

Exceptional

07 Sep 2025

Dawn

Staff were friendly and very helpful, polite and courteous at all times.

Friends_and_family Friends

2/10

Poor

04 Sep 2025

Kim

We left after opening the room door and the beds were not even made and lying tipped over on their sides.
Don’t waste your time or money on this.

Leisure Family

6/10

Pleasant

27 Aug 2025

Annmarie

It waz only for 1 night, but the room was dirty, shower had hairs in it and found a hair in the bed. Someone was smoking a joint outside in the carpark which was directly under our room, while this doesn't normally bother me as its their choice, it was really often and couldn't shut the windows as it was really hot.

Leisure Partner

8/10

Excellent

19 Aug 2025

Francis

Access to restaurants for dinning was very scarce. Surrounding areas were noisy with late night traffic

Leisure Partner

8/10

Excellent

12 Aug 2025

Syed

Good

6/10

Pleasant

02 Aug 2025

Pakiza

The check in was ok. But my room key was not working and was asked to pick up another which was quite inconvenient. We were traveling with an infant which was part of the booking but the reception and first floor smelled alcohol. When I returned back from dinner late at night the door was closed and upon calling the reception a drunk person came and opened the door who couldn’t even work properly. I felt very unsafe and uncomfortable with the whole setup especially as a first time staying there with family. Would not recommend for family visits as hygiene and maintenance of the room was also satisfactory.

Business_and_leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Chris

Wonderful people

Business Friends

6/10

Pleasant

06 Jul 2025

diane

Room was small but fine. Bed was comfy but little amenities, no hairdryer and limited tea and coffee. Staff lovely and breakfast was really good

Partner

8/10

Excellent

03 Jul 2025

Andrew

Good value but needs redecorating

The pub/hotel was very dated and in need of new carpets and furniture throughout apart from the cellar room where breakfast was served. This room and the breakfast itself were very good and redeemed the overall impression of the stay.
It was overall very good value, cheap for a city hotel with free parking and excellent breakfast included.

Friends_and_family Friends

8/10

Excellent

02 Jul 2025

Carlton

Clean nice friendly staff and coffee in the room which good .

Business Self

8/10

Excellent

24 Jun 2025

Audrey

Clean and comfortable!

Cheap and cheerful. For 1 night, clean and comfortable room, and although above a pub it was quiet.
Great price, just what we needed a 1 night stay.

Partner

8/10

Excellent

14 Jun 2025

Nima

Comfortable

Partner

2/10

Poor

05 Jun 2025

Natasha

Never Again

When I 1st arrived everything was fine until my key wasn’t working properly took ages to get into the room. In the end had to changed key cards but was given the same problem. Then to make matters worse there was bed bugs which enjoyed biting me throughout the night to say I couldn’t get out of there fast enough. Staff was very friendly tho.When I mentioned the bugs to the staff she said they don’t bed bugs and the they had special trained dogs to check the room

Partner

4/10

Poor

28 May 2025

Laura

Like - cheap price , friendly woman who was on the bar, cheap drinks, bar had a pay music box where you can pick your own music to play.

Unique - nothing

Dislike - There is a couple of things that need to be improved and changed. There needs to be more staff around the bar to help. Also the rooms are not maintained at all. The first room that we had. The bathroom floor was soaked so we moved to a different room. However , still with problems. The shower was leaking there was more water coming from the bottom of it than the actual shower head. The headboards abit sturdy and the chair wasn’t in the best of condition. The toilet wasn’t flushed on last use.

Since we have checked out my partner has noticed signs that are bed bugs lingering around as he has bites which I believe has came from this hotel and that these bites are bed bugs.

The standard of hygiene is very poor. I would highly recommend to get all the rooms checked.

Bar didn’t have much beer on tap only carling & carling cider, cools and thatchers cider.

Leisure Partner

4/10

Poor

27 May 2025

Shanice

Looks nothing like the pictures. Very dirty, the bed was full of hairs & the sink was blocked with dirt. Hair all on the bathroom floor it was disgusting. Paid for breakfast but was told that they weren’t serving the following morning. The pub itself was very outdated & not clean. Only real positive is the pricing in terms of staying for 1 night & the location. The pictures are extremely misleading.

2/10

Poor

27 May 2025

DANIEL

omg i work in Birmingham and have done for the last 10 years, but booked a hotel to have another night out around here, with the girl friend. we pulled up and she said, i am not getting out the car.must of been 10 to 15 people out side reception door, all smoking and drinking and swearing, as i turned around in the street, with the window open,was not a good look.any way i found one called the Moseley arms around the corner. and stayed there instead. meet up with my work mates, and told them.a few are blue noses (birmingaham city fans) and they said they drink in there on match day. but would never stay the night and told me loads of horror story's. inc no room locks, bed bugs, glad i listened to the girl friends instincts. not for us.

Leisure Partner

6/10

Pleasant

20 May 2025

John

I stayed for one night in a twin room. The bed was clean and comfortable. Coffee and tea making facilities were present. However, the negative things I have to say are that there was no plug on the hand basin in the toilet. Plus dirt came up the plug hole when I ran the taps and bits were floating around the sink. It made me feel sick and I borked at the sight of it. Some of the lights in the room didn't work because there were no switches to turn them on. The room window didn't open very wide because it had been fixed into a tight position, possibly for safety reasons. And finally, the photos of Royal George Hotel, Birmingham, are nothing like the hotel itself. In your gallery the bar and restaurant area is pristine with silver lights and well decorated. In reality it is not. I suggest you have one of your photographers pay them a visit.

Leisure Self

10/10

Exceptional

20 May 2025

Rebecca

Just the job - fantastic value for money and I slept like a log :)
Idk what some of the neg reviews are on about, I know it can get a bit lively round there on match days, but honestly if you book a hotel right next to a football ground what do you expect 😂
Easy and safe parking (even with a reg that clearly relates to a local rival team! 🩵✌)
Thank you 😁

Leisure Self

10/10

Exceptional

18 May 2025

Karen

Had a good stay. Well worth the money. Clean and very friendly

Partner

8/10

Excellent

08 May 2025

sebastian

good

This hotel is next door to the Birmingham Fc football stadium and is in a rough and ready area. The hotel is part of a local pub for those that enjoy a drink. The hotel rooms are decent and the bed was huge. The staff that greeted us and who we spoke to on departure where very friendly. For a reasonable priced city hotel i would defiantly recommend and i would stay again.

Friends_and_family Family

8/10

Excellent

08 May 2025

Carlton

Nice and tidy room everything what I need.

Business_and_leisure

10/10

Exceptional

06 May 2025

Carlton

Overall nice experience

Business_and_leisure Self

8/10

Excellent

04 May 2025

Deborah

Nicw hotel for the price you pay

Nice hotel for the price you pay. Staff pleasant and friendly. Stayed for one night and enjoyed it

Partner

8/10

Excellent

30 Apr 2025

daniel

f channels on TV..shower very good

Business

10/10

Exceptional

28 Apr 2025

Anthony

Quality

Qualty staff, comfy bed, and brilliant service.

Partner

10/10

Exceptional

26 Apr 2025

chris

cook and other staff remembered me from previous visits so felt that much nicer.Rubbish around area due to dustmens strike

Leisure Self

6/10

Pleasant

20 Apr 2025

Oluwasegun

The room i took is very close to the main road noise of the car did not allow me to sleep

Business_and_leisure Family

2/10

Poor

20 Apr 2025

Vesna

Disgusting place

That is disgusting place, dirty, poor condition, unfriendly and unhelpful staff

Self

4/10

Poor

20 Apr 2025

Wifi password not given initially
They gave later which was wrong
Very bad experience

Partner

2/10

Poor

14 Apr 2025

amanda

Not very nice at all

Couldn’t wait to leave. Very poor cleanliness. Didn’t stick around for breakfast. Couldn’t even shut bathroom door without child getting stuck in there. One of the rooms near us had bed bugs, which put me off straight away but we arrived really late. Wasn’t impressed

Friends_and_family Family

2/10

Poor

09 Apr 2025

Fiona

After being unable to travel due to family member being hospitalised i requested support and had none - googled the hotel and the reviews are terrifying so poor customer services and reviews

Partner

10/10

Exceptional

09 Apr 2025

Jurawale

Receptionists were very helpful,the family room was very clean and comfortable would certainly recommend it.

Friends_and_family Family

6/10

Pleasant

07 Apr 2025

Tariq

Check in was slow, secure parking with height restrictions (not suitable for sprinter van). Bed was dated and not comfortable at all . Overall dated property

Business

6/10

Pleasant

06 Apr 2025

Mathew

Was ok football was on so was really busy tv in room worked but screen was damaged

Friends_and_family Family

6/10

Pleasant

23 Mar 2025

Michael

In need of a BIG make over

Hotel is well situated for touring the city poor signage for parking which has no drop kerb so struggled to get in with our low car the hole inside is well over due a complete re fit the room we stayed in 22 was as clean as you could get it considering the paint peeling off the bathroom ceiling stains on the carpet and TV barely hanging on the wall the bed was clean and comfortable enough for the 2 nights we stayed brakfast was well cooked and enjoyable this could be a great hotel given some time and investment

Partner

2/10

Poor

21 Mar 2025

Verified traveler

Dirty hotel. Has someone walk in my room (room 11) while I was asleep. Before they gave me a room that lets in cold air through window crevices and I was told there was nothing that could be done as there were about 8 rooms like that. 8 rooms??? Dirty itchy duvet and pillow. Dirt marks and hair in shower. Toilet kept flushing back and continuously found poo in it though I didn’t poo. Dirty hotel and extremely dilapidated!! It’s just a shanty village pub with stretches to rest your head. It’s disgusting and smells awful. Carpets are lifting, hardwood is old and seeping with dirt , it’s light brown but it is black cause of dirt. Lift dangerous pressed -1 and ended up behind a closed door quite scary. Feels like a low budget substance hostel. Outside is very dirty. The parking lot has loads of junk stuff in it, can be viewed from second floor. Unappealing. Before the visit I called the hotel to ask for an earlier check in had the receptionist yell “NO NO NO” very rude over the phone. And the manager commented on one of my reviews and said their staff would never well they did. Service horrible suits the condition of the ‘hotel’. Very unsafe. Having someone open my bedroom door. Further more room 11 door didn’t closed from outside had to use a plastic bag to force it shut . The pivot is dismantled. Bad lighting in the room . Nasty hotel! Should be a pub and not a hotel nothing royal about it . Very ghetto

Business Self

8/10

Excellent

15 Mar 2025

Lewis

Royal Albert

Good stay but quite a rude welcome from the lady in the bar.The TV kept cutting out on most channels

Self

10/10

Exceptional

14 Mar 2025

Asif

I stayed only for one night and room was spacious ,bed was cosy and comfortable ,toilet was clean and neat but furniture looks very old apart from that it is good value for money

Self

8/10

Excellent

14 Mar 2025

MICHELLE

The place is worth the money you paid for. Staff helpful.

Leisure Family_with_children

4/10

Poor

02 Mar 2025

Alun

Car parking is only for 4 cars and its also used as a beer garden people standing all around your car putting their pints of beer on the roof of your car not very good, avoid this place on a Saturday if there is a football match on as it’s next door.

Business_and_leisure Self

2/10

Poor

01 Mar 2025

james

bed bugs

very run down and when you find bed bugs in your bed at 1:30 in the morning the is no one to contact to even try and get a room change.

lots of photos and videos of the dam things

Business

10/10

Exceptional

09 Feb 2025

Elizabeth

Staff were incredibly nice! We were surprised to find ourselves directly next to the Birmingham City match during the FA tournament and it was such a fun atmosphere!

Family

2/10

Poor

07 Jan 2025

Verified traveler

...

Business Self

2/10

Poor

29 Dec 2024

Abdifatah

The hotel was not clean and the carpets smelled.

Business_and_leisure Family

2/10

Poor

18 Dec 2024

john

The place is extremely rundown and in a rough area of the city. I would not stay there for free.

There was garbage everywhere around the building and foxes were eating the garbage at 3am during the night

The Wi-Fi does not work at all in the rooms. It works (although very slow) in the bar.

The road is extremely busy and it seems like there are no windows present. I barely had any sleep

The breakfast was decent and all the staff try hard. Traditional English breakfast made fresh for you but the basement smells like stale mold.

The owners should be ashamed. So dirty!!

Leisure Family

2/10

Poor

16 Dec 2024

Linzi

I could go into great detail but my main concern is just to let people know that there are bed bugs in this hotel and if you stay here you run quite a risk of ending up transferring them to your home which I wouldn't wish on anybody. We stayed here and saw them/got bitten but when we have tried to tell the hotel about it (as have many others looking at the reviews - going back years!) they just deny it and carry on letting people stay there. This is totally unacceptable. If you don't know much about bed bugs then it's not just a case of getting bitten through the night, they are \"hitchikers\" and they travel around via people's luggage/clothes/anything they can get into. Please avoid!

Leisure Friends

8/10

Excellent

15 Dec 2024

Nicki

2024 Xmas stay

Good place to stay. Could do with a lick of paint here and there. Window in room broken did not shut properly and because its on a main road, could here road noise, but not a major problem. Remote control for the telly did not work even after changing the batteries and telly screen broken But these things are not game changers so no big worry.
Right near Birmingham CIty Football club so if going to the match it is ideally situated and bust after the game.

Lovely friendly staff. Great cooked breakfast.
About a 40 min walk into the city but on the bus route and taxi easily available.

Partner

6/10

Pleasant

14 Dec 2024

Kerry

The property is run down. The window does not shut therefore it was very loud (traffic) Shower was not fully functioning, shower door broken could not close properly. Pictures do not look like the property in person. Staff very friendly

Leisure Partner

4/10

Poor

10 Dec 2024

Tayyib

Cold room and poor lighting. My sister nearly missed her graduation ceremony due to cold shower

Friends_and_family Family

10/10

Exceptional

06 Dec 2024

John

Hidden gem

Brilliant if you are watching football at St Andrews,. Great bar, parking available but ltd, plenty on the streets.
Great staff, everyone makes you so welcome, the breakfast is well worth the £6.50 i paid.

Business