Name: Surestay Plus By Best Western Mountain View
Address: 2300 W El Camino Real, Mountain View, 94040, US

6/10

Pleasant

01 Jul 2026

Hyungi

Ff

Business

8/10

Excellent

29 Jun 2026

Hadeel

The room could be better maintained the coffee lids were dusty and the toilet flush was a bit broken. The breakfast did the job. Staff were helpful.

4/10

Poor

24 Jun 2026

Shelby

Unfortunately there were markings on the bathroom ceiling that appeared to be mold. The bed sheets were stained.

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Christine

Great location and a decent stay for the price point. Close to the wonderful, yet pricey Citrine hotel which has a wonderful breakfast. Best Western is close to both Los Altos, MT. View and Palo Alto. I'd return!

Self

2/10

Poor

19 Jun 2026

Jean

Tired older property. Lumpy old mattress. No elevator which I believe violates the ADA as the hotel has multiple levels. Shower curtain did not fit within bathtub so bath got flooded during use. Breakfast OK (good coffee) but a large number of overprocessed foods. Outside hot tub boarded over. Staff were nice.

10/10

Exceptional

13 Jun 2026

Martha Alejandra

Everyone was very welcoming and places were at walking distance

Friends

8/10

Excellent

06 Jun 2026

Marlene

I loved the bathroom- good shower with grab bars and lovely sink. Room was clean but needed another chair. Only chair was desk chair.
Clerk was rude when I checked in. Breakfast was terrible- cold eggs and potatoes. Sausage was slightly warm. Bagel and cream cheese good. Coffee and juice also good

Self

2/10

Poor

31 May 2026

Brian

everything was terrible

Family

10/10

Exceptional

26 May 2026

Marisol

Staff members were very helpful and sweet , the room was clean will definitely book with them again in the future

Family

10/10

Exceptional

24 May 2026

Veronica

Sure stay id a sure stay...good night rest.

10/10

Exceptional

20 May 2026

Jeffrey

Everything was great

10/10

Exceptional

20 May 2026

Lisa

Love all the amenities on this property. Pretty convenient as it’s located by Trader Joe’s and Walmart. Will definitely come back here again if time and location permits.

Staff was quite friendly and helpful as well.

Self

8/10

Excellent

19 May 2026

Kimberly

standard property, free parking but limited, free breakfast, not the cleanest room ever but did the job.

Friends

2/10

Poor

17 May 2026

Lynae

My room was infested with ticks, no one who works there seemed surprised & the manager has not reached out to rectify the situation. I had to have my car & luggage chemically sprayed so I didn't bring any ticks home with me, replace all my groceries & hygiene products & transfer to a new hotel at 5am so I could make it to work on time. I noticed the pool wasn't particularly usable & the hotel was kind of what I expected. The room looked clean, my only guess is that the cleaning staff does there best but there's not much they can do if management doesn't pay pest control. After I left, I checked google reviews & they've had this problem for the past year. It's notable the manager didn't reach out to me, but took the time to respond to my google review essentially saying my experience wasn't possible. Disgusting way to run a business.

Self

10/10

Exceptional

16 May 2026

Hai

Nice stay

Self

8/10

Excellent

09 May 2026

Shanying

One of the staff, Asanti is great. She always carries a smiling face and was willing to help as soon as a problem came up. We were very disappointed when we were put in a room with heavy moldy smell and an unclean bathtub the first night. We were planning to move out the next day. Asanti helped us find another room. It was clean and no moldy smell. We ended up staying for another 4 nights.

Family

4/10

Poor

05 May 2026

suzi

Staff was nice. Parking was great. Bed was comfortable.
Breakfast was less than other Best Western hotels.
Property had garbage and leaves blown against a few doorways at end. I was there 4 nights and garbage and dirt and leaves were never taken care of. Carpet was old and dirty. Tub had old dirty anti slip stickers. Walls were thin people talking and all water pipes were loud.

Self

6/10

Pleasant

29 Apr 2026

Juan

Clean Room. Average complimentary breakfast. Good location. Poor WiFi connectivity

Self

2/10

Poor

24 Apr 2026

Chinheung

Bed cover and bath room are dirty.

Business

10/10

Exceptional

23 Apr 2026

Dhruv Tukaram

Best

8/10

Excellent

23 Apr 2026

Matt

Could use a little work on the breakfast. Felt safe in the parking area.

Family

10/10

Exceptional

20 Apr 2026

Ann

Always a comfortable staff. They are wonderful with matching to accessible to need. Friendly and helpful staff. I have stay here multiple times.

Ann Howland.

6/10

Pleasant

12 Apr 2026

Michael

The breakfast items were “just ok”. Same thing every morning, no variety, only old apples & oranges that nobody wants. Coffee is great. My Microwave didn’t have a wall socket to plug in (WEIRD). The mirror was not over the sink ALSO WEIRD. I have to give a great compliment to Andres who works for housekeeping since he was very attentive and we spoke briefly everyday.

Self

10/10

Exceptional

31 Mar 2026

Ann

Always accommodating. Friendly staff, Front Desk, Cleaners, Breakfast Room. This is a repeat stay because I was impressed previously. I’ll be back I am sure!

Self

8/10

Excellent

30 Mar 2026

Mary

Parking was difficult but room was nice. Staff was nice.

10/10

Exceptional

11 Mar 2026

Kelli

Not swim season

10/10

Exceptional

10 Mar 2026

rafael

Lovely vibe staying here. Will definitely book my next stay here

Self

4/10

Poor

07 Mar 2026

Danny

Filthy bathroom floors our shoes were sticking to the floor I used a hand towel to clean and it turned black the floor was disgusting, holes in walls, dirty stained carpet, curtains broken and not attached to rails, AC unit stoped working no plug for microwave behind it so you had to move it to plug in somewhere else and the hairdryer was broken. The hot breakfast was not hot. The outside walkways looked like they never clean them. Definitely do not recommend can’t believe this was a AAA recommended hotel.

Partner

10/10

Exceptional

06 Mar 2026

rafael

Everything was perfect

Self

10/10

Exceptional

02 Mar 2026

rafael

Everything was perfect. Will definitely be my place to book again

Self

6/10

Pleasant

13 Feb 2026

William Lucas

Bed was hairy. I asked for it to be changed, and they gave me another room for the night. Other room was hairy on bed too. Stayed in original bed and cleaned it off.

Later in the stay they changed the sheets and the bed was hairy again

Business

6/10

Pleasant

28 Jan 2026

Gene

The staff is friendly. The rooms are clean. The breakfast is mediocre. The hotel is not ideal for business travellers.

4/10

Poor

02 Dec 2025

anne

The room was clean, but the place feels a bit shady. There was a man smoking outside on the walkway next to my room. As a female traveling alone, this is not what I want to approach after walking up two flights of stairs at night time. Also, the man who checked me in would not stop asking me questions to try and figure out if he knew me. This felt uncomfortable.

Leisure Self

2/10

Poor

01 Dec 2025

Jaylynn

This was the second time I stayed here. The first time was great. The room was really nice and staff was fantastic. This second time around I had my two kids with me and the room they had put me in which was room 102 was awful. It was dirty. The carpet was stained, there was a boot print on the wall, the pillow case had stains, I also found a bug inside of the sheets which freaked me out. I had taken pictures just incase because they charged a deposit fee and showed night staff. He had informed me they had no more available rooms with two beds and asked if I can come back tomorrow instead. Ummm no I made reservations for this night because I was in town for only this night. He ended up being able to accommodate us which I was thankful for but he was arguing over the bug until I showed him the picture and finally told him to go look for himself at the room if he didn’t believe me. He told me no that it was housekeeping/maintenance job. Once I checked out in the morning the lady at the front desk said as very nice definitely way better then the night staff.

Business Family

10/10

Exceptional

25 Nov 2025

Orlando

De lo mejor

Friends_and_family Friends

2/10

Poor

20 Nov 2025

Samuel

I paid for the night ahead of time on Expedia but the owner decided to charge me again. Then he said it would be refunded. Then he said it never happened. Then called the cops on me.

Long story short, the owner charged me twice, lied about it then told the police I was banned. I never got refunded and will never stay at a hotel that scams people.

4/10

Poor

18 Nov 2025

Princess

The room had ants when we arrived, our heater did not work, and the front door had a crack in it. very upsetting because the hotel could not give us a discount since we used Expedia to book

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Jaylynn

The room was nice and clean. The front desk staff were great and helpful. I would go back again.

Self

10/10

Exceptional

08 Nov 2025

Jurgen

Great location, in more ways than advertised. Had to bring my car to service for a day and was able to take the bus, bus stop 1 block away.

10/10

Exceptional

30 Oct 2025

Angielyn

Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean.

Business_and_leisure Family

2/10

Poor

05 Oct 2025

Jill-ann

Make sure staff or anyone opens the residence doors and leaves them open. Our room door was found open after returning from dinner.

Leisure Family

2/10

Poor

03 Oct 2025

Toni

The room was dirty, bathroom was covered in ants and the shower left puddles on the bathroom floor after I showered. By bed sheets had holes in it.

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Hye

The building itself seems old but the overall condition was quite clean. Good restaurants were nearby.

Business_and_leisure Family_with_children

8/10

Excellent

01 Oct 2025

Marco

Clean, good value, friendly staff

Business Self

10/10

Exceptional

24 Sep 2025

Krista

Good experience staying here.

Partner

6/10

Pleasant

17 Sep 2025

Sanford

Comfortable and the price was great but . . .

Clean comfortable room. Easy check-in and check-out. Good parking. We did not feel safe, though. On two occasions (one at 2 PM and one at 9 PM) someone kept trying to insert a key into our door as if trying to get in. That was very unsettling. At about 11 PM there were loud banging noises either on the door of the room next to ours. We reported all of these incidents to the front desk but there is, obviously, little they can do about this given the 2-story, open walkway design of the hotel. A gated entry to the parking lot and entrance would be the only reasonable solution.

Partner

6/10

Pleasant

05 Sep 2025

Bhavesh

.

8/10

Excellent

24 Aug 2025

Gian

Clean room and comfortable bed. That’s all we needed for one night.

10/10

Exceptional

24 Aug 2025

Joyce

The staff at Sure

Partner

2/10

Poor

19 Aug 2025

Jennifer

Room looked nothing like the photos on hotels .com .Room needs some upgrades Capet need to be cleaned . Night staff is very rude.

Friends_and_family Family

4/10

Poor

09 Aug 2025

Kathryn

I did not like the mold in the shower tiles, on the bathroom floor, behind the faucet.

8/10

Excellent

03 Aug 2025

Ida

The breakfast ok, feel the stomach

Leisure Self

4/10

Poor

02 Aug 2025

Laura

We were welcomed with the big stains on the carpet. A dead bug smashed on the wall a big wad of goop by the door still determined to be what it is and just dirty would not stay there again would not recommend staff was nice, but that’s about it.

Leisure Family

10/10

Exceptional

30 Jul 2025

Rafael

The hotel was nice and quiet..staff was friendly..no complaints at all from me

Business

8/10

Excellent

22 Jul 2025

Rachel

The rooms were clean and spacious, although I had to place the microwave on the floor to be able to plug it in. This wouldn’t be accessible to someone who can’t lift, bend over, get back up, and so on. Same for the coffee machine, although I didn’t use that. I feel that this should have been communicated to some extent. My stay was otherwise very nice and I enjoyed the breakfast!

Leisure Self

2/10

Poor

17 Jul 2025

Brenna

No go!

This stay was no good. I stayed there twice last summer and liked it - budget friendly and clean. This year our first room had a red stain near the pillows on one bed and hair and lint under the sheets on the other. When we moved rooms the beds were clean enough, but the bathroom was grimy and thick layers of dust were everywhere. Plus both rooms has stained dirty carpet. When I spoke to management about my concerns the next morning, they stated that they were sorry and I could ask for the \"manager's special\" next time and get a discount. This did not leave me with any want to ever stay at this property again.

Partner

10/10

Exceptional

26 May 2025

Judi

All those at the front desk were excellent!

Leisure Friends

6/10

Pleasant

21 May 2025

Michael

Good value

10/10

Exceptional

16 May 2025

Brian

.

2/10

Poor

11 May 2025

Marian

SureStay by Best Western, Mountain View Ca

It wasn’t very clean, walking on the carpet my bare feet was dirty. Noise from air conditioning and fridge was loud. Could hear shower and toilet from above. Mega truck start the engine and rev at 6 am. Was scheduled to stay today but changed to Hampton Inn, much nicer and quiet. Take that dump off your listings!

Friends_and_family Family

4/10

Poor

02 May 2025

Marian

The bathroom was not clean, air conditioning too loud,

Self

8/10

Excellent

01 May 2025

Ahammed

The hotel is two story building and the front desk is available round the clock and helpful.

6/10

Pleasant

17 Mar 2025

Verified traveler

Strong smell of \"substance\" in the hallways as we walk to the room, which we believe were guest related and not related to the hotel, and there were fleas in the bed/mattress where my spouse was bitten around her ankle.

Location and service were good.

Friends_and_family Family

6/10

Pleasant

17 Mar 2025

amparo

The tub in the bathroom was very dirty. The sides and non stick dots were very dirty.

Business Friends

10/10

Exceptional

05 Mar 2025

Tao

Super convenient, safe and quiet neighborhood, nice walking around

Business Self

10/10

Exceptional

22 Feb 2025

chris

Natalie was a great host. She was very nice and helpful. It was a very good experience.

Leisure Self

8/10

Excellent

10 Feb 2025

Katherine

Comfortable

Really enjoyed our stay. It’s super quiet. Breakfast was average but pretty good selection. Customer service was very good, everyone was very friendly.

Friends_and_family Family

10/10

Exceptional

20 Jan 2025

Thomas

The room was clean and the breakfast was well-laid out. The staff are helpful. Good value for the price.

Business

8/10

Excellent

23 Dec 2024

Pamela

Unfortunately the microwave in our room was dirty. A little disappointed when I had to eat on paper plates and plastic utensils

Leisure

8/10

Excellent

16 Dec 2024

Dawn

It was very convenient and reasonable while mu son was in the hospital.

Self

8/10

Excellent

20 Nov 2024

Wagner

I serves the purpose very well if you are travelling alone for work or just want a place to sleep. Parking, breakfast, gym room are very good. The room are clean and functional.

Business Self

2/10

Poor

14 Nov 2024

Norma

Has no elevators for wheel chair access

Family

4/10

Poor

05 Oct 2024

Verified traveler

Bad motel

Poor motel with no air-conditioning. My room was over 80° at night, extremely uncomfortable.

Business

4/10

Poor

28 Sep 2024

Abigail

The stay was ok. Just a few things. Cobb webs near the window. Like it has not be cleaned in years. Shower curtain had mold, same as well, like it had not been changed in years. The lock for the door was broken.

Leisure Family

8/10

Excellent

13 Sep 2024

Elizabeth

It was okay

The bed was super comfortable and the pillows were great. Good water pressure too. The not so good was the fact that we started out with not even a quarter roll of toilet paper and quickly ran out and waited hours for more to arrive. Finally I had to swipe some off a cleaning cart. They didn’t clean our room every other day as requested. The cleaning woman walked into our room while we were there, didn’t knock…good thing we were clothed. And the breakfast was rough. Dried out hot food and tasteless everything else. The parking at night is also a joke.

Partner

10/10

Exceptional

15 Aug 2024

Megan

I’ve stayed here twice now and enjoyed it each time. Great location and friendly staff. Beds are comfy and clean rooms.

Leisure Friends

10/10

Exceptional

08 Aug 2024

Alan

My only quibble is breakfast: Management needs to work on breakfast to create more options. It's also dry. And they need to add a waffle maker with real syrup. Now if you're reading this: Remember this is an old hotel in Mountain View that has been restored and updated. It's not the Mandarin in San Francisco with breathtaking views of the bay. I stayed 2 weeks for family business reasons, and I really appreciate the staff's friendliness and the cleanliness of the facility.

2/10

Poor

27 Jul 2024

Teresa

Stay away from this one.

Extreme chemical smell, mold around the tub, maybe mold, maybe blood on the walls. Worst BW I’ve ever stayed in. I want a refund.

Friends_and_family Family

10/10

Exceptional

11 Jul 2024

Verified traveler

Staff was very friendly.

Business

10/10

Exceptional

06 Jul 2024

Esther Joy

The staff was very accommodating.

4/10

Poor

20 Jun 2024

Joan

SureStay Plus Gets a D-Minus

Living approximately 45 miles from this property, my daughter and I made reservations for this two-night stay to ensure being on time for two successive days of early morning out-patient surgery appointments at a nearby medical facility. On check-in, desk staff said I would get no discount as a Best Western Rewards member since reservations were made through Hotels.com. The swimming pool was extremely cold. The Jacuzzi pool was empty and roped off with yellow tape (especially disappointing). We had to kill two spiders, one of which was hanging from the ceiling about four feet above my daughter's bed. Two bath towels were stained with wide black streaks and another had a large splotch of dried, cream-colored matter. The shower head was unreachable--so high above one's head it was difficult to get adequate coverage below the waist and the stream so strong it hurt top of the head.The TV had no screen guide nor name of program currently being viewed. There was no night light; had to use cell phone flashlight for night-time trip to bathroom. There was no printed literature on amenities--hours of operation for complimentary breakfast, for example. And the price paid through hotels.com was much higher than prices advertised on property’s web site. SureStay Plus in Mountain View, CA gets a D-minus from us.

Friends_and_family Family

10/10

Exceptional

18 Jun 2024

Leslie

It was small, quiet, and nice

Leisure Partner

8/10

Excellent

17 Jun 2024

Christie

Stayed for my daughter’s graduation from Stanford Law, very close, great value, clean, bed was incredibly comfortable! Would stay again and I am usually a 5 star hotel person. Kudos to this property!

Leisure Self

8/10

Excellent

14 Jun 2024

Verified traveler

Nice place

All was great but no refrigerator

Friends_and_family Friends

6/10

Pleasant

09 Jun 2024

Norma

The location is great for public transit along the El Camino. The property itself needs updating, it’s quite shabby and there was mould around the bathtub. The breakfast is limited and the hot options are almost inedible. A good choice if you need to be close to this location (as we did) otherwise I’d avoid it.

10/10

Exceptional

14 May 2024

Verified traveler

Great Hotel.

Since the moment we entered we were welcomed by a friendly receptionist, the cleaners were great too and the staff in charge of breakfast was also helpful and efficient. We had a wonderful time there and will highly recommend to anyone who would like to spend time in a convenient and friendly place.

Friends_and_family Family

8/10

Excellent

10 May 2024

Yesica

We only stayed one night but it was good. Check in process was super quick and grounds were quiet during our stay. Location was good as well. Walmart and target were down the block in case you needed to get anything.

Leisure Family

8/10

Excellent

06 May 2024

Wagner

Pretty good option for a work related travel. Breakfast and gym were good. Parking was great. Room was ok. I would definitely stay there again.

Business Self

2/10

Poor

03 May 2024

Orlando

Wrong room someone’s stuff in it and dirty. Got a different room that was clean

10/10

Exceptional

19 Apr 2024

Jolene

Easy check in and friendly staff.

Leisure Family

6/10

Pleasant

11 Apr 2024

Hugh

Very clean !!

Business

10/10

Exceptional

29 Mar 2024

Donald

Great place, even better people

We were greeted by a guy named Jay. He was great. Very accommodating. Clean property. Great breakfast. Comfortable bed. I would definitely stay there again.

Friends_and_family Family

4/10

Poor

08 Feb 2024

MATTHEW

The power was out when I arrived and I was asked to sign a blank lodging agreement. I will seek other lodging options next time.

Business Self

8/10

Excellent

02 Feb 2024

laurie

Nice lower price option to stay at

This hotel is a good location in Mountain View. A lot of shopping and eating options. Front lobby is nice and the staff are very helpful and friendly. Street noise was not great but other than than it is a nice place to stay

Friends_and_family Family

10/10

Exceptional

28 Jan 2024

Rex

Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.

Leisure Family

8/10

Excellent

02 Dec 2023

Helen J

Good for the price

Great location. All the staff were super friendly. Breakfast was always good and the coffee was plentiful and delicious.
The reason I gave 4 stars to some items: my room was clearly smoked in, so an ozone machine might help; also the carpet needs to be replaced and a few corners need a bit more attention.
Overall, I had a very nice experience.

Self

8/10

Excellent

21 Nov 2023

Arthur

The check in staff was great. Very friendly. Room was older, but not bad. Felt as if room was not cleaned well as you could feel stuff under your feet and a blonde hair in the sheets. Hopefully they had been washed or changed out. Breakfast was good. Room was warm and cozy.

Leisure Family

8/10

Excellent

16 Nov 2023

minh

It's lovely small motel, thanks.

Leisure Partner

8/10

Excellent

15 Nov 2023

Patrick

A good basic motel. THe bathroom is too dimly lit and the bathroom door won't close if you are sitting on the toilet