Name: Extended Stay America - San Jose - Mountain View
Address: 190 E El Camino Real, Mountain View, 94040, US

10/10

Exceptional

12 Jul 2026

Falena

Clean room, free parking

Self

10/10

Exceptional

02 Jul 2026

Roberto

Clean room and convenient parking

Self

6/10

Pleasant

18 Jun 2026

Colin

We stayed in Room 350. It was large, clean and perfect for a couple of nights. However it is virtually next to the freeway. So unless you can sleep with constant traffic noise avoid this room at all costs. We stayed for three nights and even with ear plugs I hardly slept. Staying in one of the rooms further from the freeway may give you a better experience but if you are a light sleeper give it a miss. The staff and hotel are great so it's a real disappointment that the noise levels are so intrusive.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Wolfgang

Great place to stay when you need a clean long term hotel room. The staff was super nice and everything was clean, easy to access shopping areas, and the highway.

Business

10/10

Exceptional

10 May 2026

Kathleen

The BEST thing about Hotel is the full size microwave and Refrigerator in rooms!
There are nearby grocery stores and Fast food so, you can warm food when you need to.
(there are also 2 stove burners/ NO oven)
Also, the parking is near rooms and convenient and the staff is very nice.
HINTS: Hotel is near a busy Highway and it is noisy outside....best rooms are on back side of hotel....there is a walk/bike path nearby and it is quieter. There is also a small
\"garden\" area with grill, if you want to make burgers.
**the \"breakfast\" is very limited!

10/10

Exceptional

04 May 2026

Robyn

A clean, super convenient hotel ; no frills and minimal breakfast; no room service but extra towels, kitchen gear available on request. A busy place but quiet after 10pm; rooms quiet despite being right next to the freeway.
I have stayed here before and would stay again.

Self

10/10

Exceptional

28 Apr 2026

Jim

Clean room, all you need. Recommend a room in the 300's wing as the road noise is highly reduced over there.

10/10

Exceptional

28 Apr 2026

Kathleen

Great location with nearby places to go out for \"fast food\" or coffee. (the \"breakfast\" is very limited!)
The BEST thing about the room is the full sized microwave and refrigerator! (*NO coffee maker)
The worst thing about Hotel's location is the noisy highway nearby.....you want to request a room that faces a walking trail (on the opposite size of hotel)

Self

10/10

Exceptional

24 Apr 2026

Kathleen

The hotel location is good: there is a Starbucks and Smart and Final grocery store across the street, along with IN and OUT Burgers 1/2 mile away. The hotel has a very limited grab and go breakfast...not the best.
You will want to request a room facing the walking trail because it is quieter; the rooms facing Hwy. 85 are VERY noisy! There is a small outdoor area with trees and a grill for burger making.
I LIKED that the rooms have full size refrigerators and microwave plus, hot burners (No stove)
The bed mattress in my room felt old and did not have good back support (the mattress was NOT firm)

Self

10/10

Exceptional

20 Apr 2026

Falena

Staff was very professional and room was clean.

Self

10/10

Exceptional

20 Apr 2026

Falena

Clean and staff professional.

Self

6/10

Pleasant

19 Apr 2026

Diego

.

2/10

Poor

06 Apr 2026

Karen

I checked in, went to my room and immediately left and found other accommodations. Although the accommodations were fine and the staff was friendly enough, personal safety was a HUGE concern - especially for someone travelling alone. Driving through the parking lot, there were cars that appeared to have people living in them. Within the lobby, next to the check-in desk were large signs pertaining to stopping human trafficking.

Self

6/10

Pleasant

24 Mar 2026

Cristina

Pretty basic.

Self

8/10

Excellent

10 Mar 2026

Kevin

My overall stay was ok. If the room is facing the highway side like mine, the noises can be an issue for some light sleepers

8/10

Excellent

05 Mar 2026

Kevin

The amenities are very limited and you have to ask the front desk for almost everything (including shampoo and dishes, etc.).

10/10

Exceptional

21 Feb 2026

Manasa

yes

8/10

Excellent

15 Feb 2026

Lonnie

Staff was friendly and room was very clean.

10/10

Exceptional

22 Jan 2026

Vivian Janic

The room was nice and clean; staff was very nice and accommodating

Leisure Family

4/10

Poor

19 Jan 2026

Philip

Felt like a crack hotel. No shampoo, poor shower pressure, room door jammed often, sheets were incredibly thin, traffic noise was overwhelming and ran all night. It was clean though, so they get an extra star for that.

Business Self

2/10

Poor

19 Jan 2026

Inam

Smell in room. Didn't like

Business

10/10

Exceptional

13 Jan 2026

Carlos

Excellent service room clean

10/10

Exceptional

10 Jan 2026

armando

Yes spotless

8/10

Excellent

29 Dec 2025

Ken

Good

Business Family

10/10

Exceptional

16 Dec 2025

Roger

only place that I have stay and I don't have any problem ..I paid so much days in extended hotel and what keep me to stay longer the workers are excellent..services thank you extended hotel

6/10

Pleasant

13 Dec 2025

Sunitha

It was a challenge to find the entrance, breakfast options were minimal, expensive for amenities provided

Leisure Self

10/10

Exceptional

08 Dec 2025

GEORGE

You have a 5star employee, Gorob (sp?). He's helped my wife and I over the years with enthusiasm and helpful suggestions. Always smiling, too. He recognizes us as soon as we walk through the reception doors.

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Mary

Staff was great. Heater did not work very well

Business Self

6/10

Pleasant

05 Dec 2025

Alan

I've stayed at this property numerous times. It is my go to in the Mountain View area. Always had a great experience with the exception of this past week. Checked in 12/1/2025 and checked out 12/4/2025. The problem was a dog that began barking at 5:00 am and continued for at least 60-90 minutes. It's amazing to me that management would allow a barking dog at their property. I spoke to Tara at the front desk and told her that for the first time since I began staying at the property I had a complaint.
My job will bring me back to this property in two weeks. If the dog isn't gone / moved, I will stay elsewhere.
Thank you,
Alan

Business Self

8/10

Excellent

28 Nov 2025

Joanna

My mom found the room comfortable and a good location for having her dog with her. She wasn’t greeted very well by the front desk and her room key was an issue teying to get into her room. Otherwise, she enjoyed her stay.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Teleita

It was clean and spacious, loved the kitchenette.

Leisure Family

2/10

Poor

06 Nov 2025

Agnita

No hot water - it was luke warm

Business Self

8/10

Excellent

03 Nov 2025

Tom

Free parking was definitely the main draw of this property. Even though on paper the location seemed ideal, being right next to main freeways, the entrance is rather tricky to find or get to. But once yo got the hang of it it's no problem.
Breakfast is continental (muffins, granola bars, instant oatmeal, coffee, tea, hot chocolate), and only seats for 4 at a time.
Staff is friendly and helpful, but bear in mind front office is open 7 am to 11 pm (?).
The room itself is spacious but somewhat bare. TV works. They have 2 floors but no elevator (that I'm aware).

Leisure Family

10/10

Exceptional

24 Oct 2025

mike

Good

Business

10/10

Exceptional

07 Oct 2025

hitoshi

they are very friendly. clean room. very satisfying.

Business

8/10

Excellent

07 Oct 2025

William

V Clean updated rooms. Good area, helpful staff.

4/10

Poor

04 Oct 2025

Nadine

The room feels old and dirty. No shampo, conditioner, lotion. Very uncomfortable and unpleasant stay. I wouldn’t stay here again.

Leisure Family

2/10

Poor

09 Sep 2025

Nicholas

Unsafe location, car was broken into

The room was fine, but I have to give 1 star because my car was broken into and some of my property was stolen. The place is not safe and you can't leave your car unattended. I've stayed in a lot of places during my business travels over the past 15 years, and this is the first time this has ever happened. Be warned!

Business

2/10

Poor

27 Aug 2025

LaPresha

The manager had the exterminator come and treat my room. All my belongings are exposed to the pesticides. I was denied access to the room all day. They refused to give me ah refund, or treat my car, and replace the items which were damaged. I've lost a week's wages. And to top it all off, I'm allergic to bedbugs! I'm suffering from the gross negligence!

Business_and_leisure Self

2/10

Poor

20 Aug 2025

Noah

We stayed at Extended Stay in Mountain View and had a very poor experience. The fire alarm in our room chirped both nights. Staff was friendly and tried to help, but the wrong batteries were provided at midnight. We replaced them the next day, but the alarm started loudly chirping again at 4 a.m. Management acknowledged an issue with the fire alarm system, which is concerning.

On top of that, the noise from upstairs guests past midnight and people talking outside late into the night made it impossible to rest. We were in town for a family funeral, so this was especially difficult.

The hotel offered a voucher for a future stay, but we will not be using it as we have no intention of staying with Extended Stay again. A partial refund would have been more appropriate. Unfortunately, this experience has ensured we will not return to any Extended Stay property.

Leisure Partner

8/10

Excellent

19 Aug 2025

Jaymar

Good staff easy access from my parking.

Business_and_leisure Partner

10/10

Exceptional

19 Aug 2025

Andrew

Great deal, clean

8/10

Excellent

17 Aug 2025

milinda

Lots of construction going on. Hard to find the location.

Leisure Family

10/10

Exceptional

17 Aug 2025

Gabriela

Great

10/10

Exceptional

15 Aug 2025

Arturo

A very nice spot

Very easy check in, very clean rooms and comfortable bed. Would stay here again!

Partner

8/10

Excellent

06 Aug 2025

Henry

N/a

6/10

Pleasant

03 Aug 2025

mike

Cheap but...cheap.

Exteremly loud freeway noise. You have to ask for shampoo. No elevator. That makes staying somewhere for an extended stay difficult. I have to lug a weeks worth of groceries upsatirs every time i stay. I allways ask for a ground floor, but sm allways denied. Staff is great though!

Business

10/10

Exceptional

02 Aug 2025

Tina

Only two complaints. The breakfast options were pretty terrible, some protein options need to be added (greek yogurt, hard boiled eggs). Will the small kitchen was great, there was a sign that said please option windows while cooking, however the window had a metal block that would not allow opening, so the door had to be propped open.

Leisure Family

10/10

Exceptional

01 Aug 2025

Karla

Clean and quiet.

Leisure Partner

6/10

Pleasant

22 Jul 2025

Lillian

Need under door rubber sweep. Gap is large. Need shampoo and conditioner. Everything else good. Accepts cats, excellent. Very nice staff. Made me feel safe. I’ll be back!

Leisure Family

10/10

Exceptional

28 Jun 2025

GEORGE

Dad's bday

The check in staff help me find a room with 2 beds which didn't show available on Hotels.com.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Erika

Gchy

10/10

Exceptional

23 Jun 2025

Erika

Excelente

8/10

Excellent

09 Jun 2025

Alan

I've stayed here four or five times. Great location but try to get a room that isn't on the side of the highway. It was pretty loud. Other than that I'll keep coming back when I work in Mountain View, CA.

Business Self

8/10

Excellent

07 Jun 2025

Jordan

Kitchenware.

10/10

Exceptional

02 Jun 2025

Alan

Clean and inexpensive. Just don't get a room on the side where the highway is. It's pretty loud. Close to a ton of great restaurants and shopping. I stay here when I work at El Camino Hospital which is about two miles away.

10/10

Exceptional

02 Jun 2025

Kathy

Waiting for our new home to be refurbished. Enjoyed staying at extended stay —close to everything we needed, clean and good service when we asked for something.

Partner

4/10

Poor

02 Jun 2025

janet

was suppose to have room with two double bed. it was a king. other person had to sleep on hide a bed

Friends_and_family Friends

10/10

Exceptional

01 Jun 2025

Edward

Hospitality

10/10

Exceptional

30 May 2025

Kathy

After our home burned down in the Eaton Fire, we stayed at the Extended Stay America in Mountain View CA for weeks. The full size refrigerator and stove gave us options to make healthy food in the room. It was easy to get replacement towels, bedding etc. also, we were near trails that were appropriate for hiking and biking. Highly recommend

Partner

8/10

Excellent

22 May 2025

Sachin

The Stevens Creek Trail is right outside the hotel and you can walk that to major tech company campuses like Google or Microsoft through the woods!

Business Self

4/10

Poor

15 May 2025

Verified traveler

Clean but severely lacking

The only way this would be a reasonable place to have an \"extended stay\" is if you brought a lot of items with you. They have no gym, no ice machine, no glassware or dishes, no coffee pot in the room. Just a bed, a bathroom, a desk, and an empty fridge. It was clean, but I couldn't believe how few amenities they had. They don't even supply shampoo in the shower unless you ask for it at the desk (which I did not before I was already in the shower).

Business

10/10

Exceptional

09 May 2025

MANNARSAMY

Most conveniwnt

Leisure Self

10/10

Exceptional

04 May 2025

RAUL

Very quite

Business Self

6/10

Pleasant

29 Apr 2025

Richard

Okay for 1 night but there are better places for multiple night stays. Blankets/sheets were limited. Hotel advertised having breakfast but it was coffee and grab and go food. Not bad but not what I was expecting from what was advertised

Leisure Partner

10/10

Exceptional

14 Mar 2025

Oyuki

The staff was great very respectful and well communicated and flexible.

Business_and_leisure Self

10/10

Exceptional

14 Feb 2025

Newton

Coffee maker should be at the room with consumables.

Partner

10/10

Exceptional

29 Jan 2025

Mitch

Arrived to very easy parking and the staff were very friendly and quick to check me in. The rooms are very clean and comfortable. Priced very reasonable for the area. Will definitely return

2/10

Poor

06 Jan 2025

Carmen

Muy mal esta vez no me gustó por que el cuarto olía muy mal y estaba muy sucio otras veces sido diferente

Business Family

10/10

Exceptional

23 Dec 2024

Christopher

We really enjoyed our stay - the clean hardwood floors in particular. The staff was very pleasant and professional. Great value for money if you need a long stay.

Leisure Pet

10/10

Exceptional

16 Dec 2024

Mario

Nice environment

Business_and_leisure

10/10

Exceptional

16 Dec 2024

Mario

Staying on the nice environment

Leisure

2/10

Poor

16 Dec 2024

Darling

Called about my iPad not even 20 minutes after leaving and they said it wasn’t there. They never called me back , I know it was there they just stole it

Leisure Family_with_children

4/10

Poor

01 Dec 2024

Bao

The accommodations were fine in terms of cleanliness, however, I would not consider returning to this establishment nor would I recommend it to others. Just as most of the reviews stated, the staff members displayed a lack of professionalism and courtesy, resulting in an unpleasant experience. Calls to front desk always went unanswered. Even going into reception in-person only to find no one was there. The breakfast provided was insufficient and consisted only of snacks. The door lock was malfunctioning, the hair dryer was rusty, and the refrigerator door shelves were broken and cracked. We were required to retrieve their own kitchenette supplies from the front desk, despite information on the key card and kitchenette flyers stating that they would be delivered at request. Also had exchange dirty towels for new ones at the front desk. Complimentary shampoo was not provided in the room and had to be obtained from the reception as well.
Ultimately, felt like I was doing their work for them.

10/10

Exceptional

30 Nov 2024

Mario

Great

10/10

Exceptional

18 Nov 2024

Harry

Staff was very friendly

Lady on Graveyard shift was excellent and very friendly,
in spite of the fact I did not arrive until 10:30pm and did not call ahead to tell anyone.

10/10

Exceptional

01 Nov 2024

GEORGE

JJ visit

Nice condition as always

Friends_and_family Family

4/10

Poor

17 Oct 2024

JOE

NOPE

Breakfast? No, just prepackaged snacks. No shampoo in the room. No coffee. Desk was unmanned and no response on the phone at 6am breakfast time. Night clerk nowhere to be found.

Business

6/10

Pleasant

29 Sep 2024

D

Serviceable room

Leisure Family

2/10

Poor

17 Sep 2024

Michael

Someone was doing hard drugs in the courtyard when I was looking for my room. Discovered 5 ticks crawling across the floor in various places around the bed, which I believe got in under the door which had no bottom seal.

Completely unsafe location that should be closed.

Leisure Pet

10/10

Exceptional

15 Sep 2024

Ilia

Good

Business

10/10

Exceptional

13 Sep 2024

Mario

Great hotel and customer service

Leisure

6/10

Pleasant

10 Sep 2024

Linda

breakfast can be better. Not too many choices. Room should have shampoo & conditioner.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Shafiq

Great stay

Business_and_leisure Family

2/10

Poor

01 Sep 2024

Peyman

Expedia five stars review are fake .
1. It was rude and racist secretary.
2. Weed smell came from exhust fan.
3. I went for dinner and when I came back my room's door had crack on it means somebody tried to come inside and it didn't lock again so I told them and they didn't help me .
4. Supe noisy , I couldn't sleep good enough l. If you looking for prostitutes or drugs,this location is a good choice
5.you should to give my money back for that horrible experience

Business Self

10/10

Exceptional

13 Aug 2024

Sarah

comfortable

10/10

Exceptional

06 Aug 2024

Vignesh

Cutlery available on request

10/10

Exceptional

31 Jul 2024

Shafiq

Clean quite

Business_and_leisure

6/10

Pleasant

29 Jul 2024

Joy

Limited breakfast and bathroom necessities

10/10

Exceptional

25 Jul 2024

Duyen

Staff was very nice. Great for the price and right by the freeway.

Leisure Partner

2/10

Poor

25 Jul 2024

Carmen

Reserved a queen suite was giving a smaller room that smelt up cigarette. The person that checked us in, followed us all the way to our room until I turned around and told him we did not need any help. The room was filthy floors were sticky, and there was bugs crawling around which I did take pictures and videos of. When I tried to call the front desk had closed and couldn’t reach the front desk. I have never experienced anything like this before and I always book with Expedia and I’ve never made a complaint. Good morning I checked out. I talked to a young man which was so helpful. He allowed a refund that I still have not received yet through Expedia.

Leisure Family

10/10

Exceptional

21 Jul 2024

Shafiq

Very clean

Business_and_leisure Family

10/10

Exceptional

15 Jul 2024

christine muok

Everything was great..very clean and newly modernized, the only set back was the entrance to the hotel was too risky because it's immediately after the entrance to a highway, slowing down to enter could cause a rear end because the vehicle behind you is speeding to enter the highway while you attempt to reduce speed in order to enter through the driveway.

Leisure Friends

2/10

Poor

13 Jul 2024

Elizabeth

We arrived late at night, reception could not find our reservation even when provided with proof and confirmation number. Attempted to charge for a new reservation. After waiting for over 30 minutes for him to figure it out he said he had to go, kick us out and locked the door. Worst service we have ever received.

8/10

Excellent

12 Jul 2024

Gilbert

Good value, room quiet despite being near highway which was loud once outside. \"Breakfast\" just packaged snack, no milk/juice/fruit/cereal or hot options.

Leisure Partner

2/10

Poor

09 Jul 2024

Chienchin

No hot water. Cockroach in the room.

10/10

Exceptional

06 Jul 2024

Shafiq

Great

Business_and_leisure Self