Hotel Zico, Bw Signature Collection

United States , San Jose - Silicon Valley - CA
MOUNTAIN VIEW, 200 E El Camino Real
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100 reviews shown

8/10

Excellent

11 Mar 2026

Lorena

Staff was friendly, room was clean, and property was well lit at night.
I was in a room, close to freeway, so freeway noise woke me up 2 times. But hotel was very quiet and peaceful.

Self

10/10

Exceptional

09 Mar 2026

Roderick

Quick, one night stay. Everything was great!

10/10

Exceptional

08 Mar 2026

Fernando Omar

Great stay at this hotel. Free continental breakfast (egg burritos, hard boiled eggs, oatmeal, yogurt, bread, coffee/tea/juice...) was great. The only drawback was the room was not completely cleaned up (there was food leftover in small refrigerator and some personal makeup items left by previous guests), and the room was not cleaned up after our first night (we stayed 2 nights). But other than that, I really enjoyed my stay at this hotel, closed to lots of shopping areas and closed to the freeway (some might view this an issue, but not me).

Family

10/10

Exceptional

06 Mar 2026

Carrie

Very clean . It was a bit noisy at night. But I will stay here again. I love the shower slippers! Overall, it was more impressive than it looks online!

Self

10/10

Exceptional

03 Mar 2026

Juan

Clean room friendly staff

8/10

Excellent

27 Feb 2026

Paul

Staff was courteous

8/10

Excellent

27 Feb 2026

Albert

cleanliness

Self

10/10

Exceptional

23 Feb 2026

Jianbo

Brand new room! Super Clean!

Family_with_children

10/10

Exceptional

23 Feb 2026

Sandy

Perfect has parking garage and Nespresso coffee

10/10

Exceptional

22 Feb 2026

Kenny

very good hotel. for a cheap price as well

10/10

Exceptional

17 Feb 2026

Rebecca

Clean, warm and wine hour

6/10

Pleasant

12 Feb 2026

Desmond

I like that hotel as an affordable option in Mountain View. My room was clean but there was no place in the room to hang my clothes. There was only a dresser, which isn't great for suits and dress pants. The owners should consider having closets and hangers in all rooms.

Business

10/10

Exceptional

11 Feb 2026

Raymond

Great Room, very clean. Staff was excellent

Business Self

6/10

Pleasant

06 Feb 2026

Oliver

Hotel and room were in acceptable condition but showing age and lack of maintenance throughout.

Terrible noise insulation for the rooms, expect to hear everything in the hallway and parking lot and need ear plugs.

Staff are kind and capable.

Business

8/10

Excellent

03 Feb 2026

The hotel was clean and tidy, but the beds and blankets were uncomfortable. I stayed two nights, and the room wasn't cleaned until I left. Doesn't the hotel have housekeeping services?

Business_and_leisure

10/10

Exceptional

31 Jan 2026

Alice

Clean room ,staff

Partner

10/10

Exceptional

26 Jan 2026

Corina

I was extremely impressed with this charming hotel. The hotel has been remodeled and is very clean. The decor is simple, yet elegant. All of the staff were very friendly, and check-in was quick and easy. I like that it is a smaller hotel. It is the quietest hotel I have ever stayed in! I did not hear traffic noise, nor did I hear a lot of noise from the hallway or adjacent rooms from other guests. My room had been remodeled with all sorts of upgrades, including a heated and lighted bathroom mirror, can lighting with automatic sensors and dimers. Bedside lamps had been replaced with overhead hanging lamps that had dimmer switches as well. There was flooring throughout instead of carpet, which I like because you can see if it is actually clean or not. This room did not have a closet or anything to hang clothes on. However, I did not need this emenity. The room had the standard desk, dresser, coffee maker, microwave, mini-fridge, and beside tables. The room was also missing a clock, but I had my phone so it was not an inconvenience for me. The bed was on the firmer side and the pillows were a little flatter than I expected. They provided a continental breakfast with the basics. They did have small breakfast burritos which were very tasty. I loved the self-serve espresso machine that ground fresh beans! It was nice not having to go out for a mocha. They had regular coffee too, along with coffee in the room. The dining area was very clean and super cute. I would stay here again.

Friends_and_family Friends

10/10

Exceptional

21 Jan 2026

Andrea

The staff was friendly and accommodating. Garage parking was available. The room was spacious and clean, with a remodeled bathroom. Would definitely stay at this hotel again!

Self

6/10

Pleasant

15 Jan 2026

Nectalis

It was decent to say the least. The breakfast was minimal.

Leisure Partner

8/10

Excellent

14 Jan 2026

Crystal

The room was spacious, clean and comfortable. My only complaint is that they need to replace the pillows. The ones in my room were thin and hard.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Jaideep H

Staff was great, room was very clean, room was modern. The on

8/10

Excellent

07 Jan 2026

Davey

This is a great hotel. It’s nice, it’s clean, and it’s not too far from the hospital. I’ve been here multiple times, but this time around wasn’t the best. The tv in my room wasn’t connected, the tissue box cover in the bathroom had smudges of something yellow, and the front desk staff wasn’t very personable. I said hi, how are you, and she didn’t even say hi back. Just asked for ID and credit card. Despite this I will still return because this was only one bad experience.

8/10

Excellent

28 Dec 2025

George

Been coming here for years. It’s at it best now. Any tips how I can get a lower price on weekdays.

10/10

Exceptional

27 Dec 2025

George

Everyone and everything was great..

Leisure Self

10/10

Exceptional

23 Dec 2025

Brandie

Yes

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Michael L

Very friendly and fast check-in

Business_and_leisure Self

10/10

Exceptional

15 Dec 2025

Jason

First time staying at this hotel. It was enjoyable, and I don't have any complaints. I plan on staying here in the future.

Business

8/10

Excellent

15 Dec 2025

Barbara

The staff members were pleasant and helpful, the room was clean, and the rainhead shower was great. However, the room had no closets at all, and the one bedside light was unreliable.

4/10

Poor

12 Dec 2025

Christopher

There is no sound attenuation between floors. I am usually a sound sleeper and not particularly sensitive to noise, but I could hear every footstep of the guest in the room above me at 3:45 in the morning and it sounded as if they were stomping around, though I expect they were just walking. This continued for more than one night and interrupted my sleep. I have never experienced that at a hotel before.

Business Self

10/10

Exceptional

09 Dec 2025

vicki

staff was great, nice room

Business_and_leisure Partner

10/10

Exceptional

30 Nov 2025

Liekina

Staff is friendly and fast check in. Beds are comfortable and clean.

Partner

10/10

Exceptional

29 Nov 2025

Ashley

Clean nice elegant style room

Business Self

4/10

Poor

16 Nov 2025

Rosa M

Room, The carpet was very dirty and had very visible stains spots, it smelled of damp, and the ceiling at the entrance to the bathroom looked damp. There was an armchair and a desk chair which also showed stains

Business

10/10

Exceptional

14 Nov 2025

Nevin

great location.

Business

8/10

Excellent

14 Nov 2025

Jeniffer

Reading other reviews are funny.
There was NO limit or holding back on towels at all! We had 2 bath towels and more were offered when asked.
The pictures online are VERY deceptive but it was clean and the staff was kind at check in.
There is a CVS with everything u can imagine 2 blocks away and is open 24 hours.
For the price and location, we would stay there again!

6/10

Pleasant

13 Nov 2025

Kristyn

walls are very thin. Room cleanliness could be improved.

Business Friends

8/10

Excellent

13 Nov 2025

Mary

Location was great for us. Room was clean but not remodeled like the others. Not enough blankets in the beds.

8/10

Excellent

11 Nov 2025

Fuguo

The hotel is under construction. Lots of noise from upstairs and the next room. Terrible breakfast...

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Kevin

Staff pleasant, room really comfortable, conducive to working, nice amenities, “continental “ breakfast was more than just pastries but also delicious breakfast wraps.

Business Self

8/10

Excellent

26 Oct 2025

jessica

Great hotel for the price.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

William

Good food and good service.

10/10

Exceptional

23 Oct 2025

Margaret

Nice hotel breakfast good

Friends_and_family Family

6/10

Pleasant

21 Oct 2025

Neil

Parking was good, very very dated and tired room. It was on the cheaper end end but not somewhere I would choose to stay again.

Business

2/10

Poor

18 Oct 2025

Matthew

Terrible quality, I thought I was going to get pink

2/10

Poor

18 Oct 2025

Raveendra Reddy

Terrible Experience – Never Staying Here Again

Our stay at this hotel was extremely disappointing. The staff were rude and completely unhelpful whenever we raised concerns. There was no running water between 11 AM and 4 PM, which was unacceptable for any hotel, let alone one that claims to offer good service.

To make things worse, the hotel was noisy all day due to ongoing construction — impossible to relax or even get a decent night’s sleep. Instead of apologizing or offering any solution, the staff just brushed it off.

Overall, it was a frustrating and unpleasant experience. Definitely not worth the money and I would strongly advise others to look elsewhere.

Business

10/10

Exceptional

17 Oct 2025

Michael and Robin

Great

Friends_and_family Friends

2/10

Poor

16 Oct 2025

Lynette

Customer service is lacking. After a late meeting, I arrived to my room at about 11:30pm to discover my key no longer worked. I went to front desk where I saw the staff there asking the 2 gentlemen in the lobby how she can help them, when it came to me I was told she needed to

10/10

Exceptional

15 Oct 2025

Leonard

All around a pleasant stay

10/10

Exceptional

15 Oct 2025

Theresa

Great hotel

8/10

Excellent

13 Oct 2025

Janna

Comftable stay

Pleasant enough hotel even with ongoing construction. Comfortable room. Continental breakfast underwhelming and not well stocked.

Self

10/10

Exceptional

12 Oct 2025

Edna

Eveything excellent

Business Family

10/10

Exceptional

12 Oct 2025

Edna

Excellent

8/10

Excellent

11 Oct 2025

Freda

The breakfast was good; the delicious breakfast burrito had the fluffiest eggs and the bread selection was adequate even if I didn't see any muffins or sweets.

The bed was comfortable and the parking garage was full of light.

There was no closet in the room so I had to hang my clothes on the door hardware. The door to the bathroom was supposed to roll or slide along its track but when I found out how much force it took to move the door I opted to leave it open.

Self

4/10

Poor

09 Oct 2025

Anne Leslie

Very run down. TV did not work and person there did not know how to fix. Very musty smell to room. Bed and linens appeared to be crisp and clean though.

Business

10/10

Exceptional

05 Oct 2025

Leonard

Clean,quiet,private

Leisure Partner

6/10

Pleasant

26 Sep 2025

Takahiro

The room was spacious, and the bed was comfortable.
The smell in the hallway was a bit bothersome.

2/10

Poor

25 Sep 2025

Pablo

1) they clean the room every 4 days. But you would have to discover it, since there is nowhere explained in advance

2) no closet in the room. Not even a wall hook!

3) no decaf for breakfast

10/10

Exceptional

20 Sep 2025

Netty

Reservation was made for a friend, easy check in, great service, clean

Business

8/10

Excellent

15 Sep 2025

Kristan

Front desk could do better.

The room wasn’t stocked with the appropriate number of cups and towels for the number of people registered and when asking for another coffee cup etc they didn’t have it. Other than that it was pretty good.

Friends_and_family Family

8/10

Excellent

12 Sep 2025

Kenneth

Great, except that there was no housekeeping during my 3 night stay.

Business

6/10

Pleasant

10 Sep 2025

Farhad

My so so experience

The furniture looked dated, carpets were dark that made the room very dim. The bedding was bad, the pillows were real skinny and uncomfortable.

Partner

8/10

Excellent

06 Sep 2025

Andrew E

older hotel that has been renovated and would be great in a vineyard or country setting . It probably was originally until freeways were built and aextended stay hotel was built on same property. It was very clean and comfortable. service was excellent but not worth the price.

Business

10/10

Exceptional

06 Sep 2025

Vicki

Room not dark enough

Everything was almost perfect. What we didn't like was the light that came in through the blinds at night. There is a parking lot next to the hotel and it's very bright. Putting blackout curtains in addition to the blinds would really help.

Business

10/10

Exceptional

02 Sep 2025

Ana

Family Weekend getaway

Beds were comfortable, room was clean, breakfast was ok. Great service!!

Friends_and_family Family

8/10

Excellent

01 Sep 2025

michael

Okay stay

It was okay. Stayed for 2 days and nothing fancy just a normal hotel

Friends_and_family Family

8/10

Excellent

30 Aug 2025

Chat

Walkable pathways and a nice continental breakfast

Leisure

10/10

Exceptional

28 Aug 2025

Marian

The Spanish architecture of the property is quaint - very pretty.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Verified traveler

Convenient Mountain View Hotel

The hotel lobby is attractive. We requested a quiet room and got one.
The breakfast room is also welcoming and the food was fine.

Partner

10/10

Exceptional

26 Aug 2025

Katherine

Nice atmosphere, great location and staff was friendly and room was clean. Mattress was not super comfortable, but we did sleep. I would stay here again.

Partner

10/10

Exceptional

24 Aug 2025

Jamie

Great hotel for concert goers!

The hotel was great - especially for the price point! Rooms were clean and comfortable. They're are great outdoor spaces to gather with friends. We had a shared balcony right off our room where our whole group could visit. The food you can order was delicious reasonably priced. Great hotel to stay at when going to a concert at Shoreline Amphitheater. This will be our spot to stay when going to concerts!

Friends_and_family Friends

10/10

Exceptional

24 Aug 2025

Teagan

Beautiful hotel with friendly staff and so many amenities! Very clean rooms with comfortable beds and a fantastic shower. Would absolutely stay here again.

Leisure Family

10/10

Exceptional

15 Aug 2025

OMAR

Great location, way worth the stay

Business_and_leisure Family

10/10

Exceptional

12 Aug 2025

Cathy

Location was very convenient to shopping/dining across the street. Room very comfortable, nice rain shower head in bathroom. Happy there was small fridge, coffee machine, and microwave in room.

Leisure Partner

6/10

Pleasant

11 Aug 2025

Denise

Location is right next to a fwy. Very noisy outside in
Patio area.
Other than that my room was not ready at 4:00 so we had to come back later to drop off our belongings..

10/10

Exceptional

11 Aug 2025

ROBERT

Quiet and great location.

10/10

Exceptional

11 Aug 2025

Rachel

The place is gorgeous! The only downside was the traffic noise while you were outside, on the patio. But the price and location to my event was so accessible that it made up for it. Plus I could not hear the traffic in the hotel room so we had a nice stay. Thank you

Leisure Family

8/10

Excellent

10 Aug 2025

Verified traveler

Except for a little difficulty finding the entrance, we found the hotel to be clean, comfortable, and accomodating. The underground garage with an elevator was a surprise bonus. The breakfast with breakfast burritos and other items was more than adequate for our needs. The staff was friendly and helpful.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Robert L

My gym has a better towel policy

We returned from a long day at Stanford cancer center to find our bed unmade and dirty towels still on the bathroom floor. When we called the front desk, we told they only had housekeeping one day a week (who makes up the rooms when guests check out?) and we needed to take the dirty towels to the front desk, where the clerk made sure we only received exact replacements for the ones we brought up. The towels were like the cheapest ones from Costco, not something that would be stolen (unless the guest had a meth habit... tweakers will steal anything).

Otherwise, it's a pretty decent hotel, but I'd recommend staying on an upper floor so you don't hear someone tromping around. We stayed here in the past, but it was only one night, so we didn't encounter the towel Grinch.

6/10

Pleasant

06 Aug 2025

Monica

The hotel was clean and easy parking but service was lacking. Arrived at 3pm and was told our room wouldn’t be ready for at least another hour even though check in was at 3pm. No apologies were given from the young man at the desk but I was given a 10% discount after asking since the room wasn’t ready and I had an event to get ready for. Once in the room 45mins later, my partner needed to use the iron, but there wasn’t one available. There was an ironing board but no iron. I called the front desk to request one and was told to come down to the desk to get it. Once down there the same young man had no idea what I was talking about. I explained I just called and spoke to someone about the iron and his response was “it wasn’t me”. So again I asked for an iron. I was given one but then told to bring it back down when I was done lol. Interesting experience

Leisure Partner

8/10

Excellent

03 Aug 2025

Klaus

I liked the newly remodeled room, unfortunately construction was still going on, I wish they would have given me a heads up.
Getting to the property from the freeway is not easy.

8/10

Excellent

02 Aug 2025

Shanjun

Front desk was quite friendly. The property is kind of old and has an old property smell. The breakfast was limited.

Business Self

8/10

Excellent

14 Jul 2025

Justine

The staff was great! The elevator was slow and probably needs an upgrade. They are renovating so it was a little noisy. Renovated room was nice and clean! I would stay here again after all the upgrades are complete.

Leisure Family

10/10

Exceptional

12 Jul 2025

douglas

Nice place to stay peaceful property in a nice spot good privacy

10/10

Exceptional

09 Jul 2025

Dennis

nice place. driveway easy to miss, its right next to freeway onramp behind bike lane cones

Business

10/10

Exceptional

06 Jul 2025

THOR

Nice convenient location for South Bay activities.

10/10

Exceptional

01 Jul 2025

Lydia

Very clean, directions weren’t very good since it was a bit confusing to get onto property

Leisure Family

10/10

Exceptional

30 Jun 2025

Alfredo

Clean

8/10

Excellent

28 Jun 2025

Florentino

Its a cheap price for a good hotel the location near the highway makes it hard to reach but its a decent place to stay and probably better once construction finishes

Leisure Friends

8/10

Excellent

24 Jun 2025

Hamed

It was good.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Jamie

The staff were super friendly and the breakfast was delicious. The beds were a little stiff but other than that the stay was great.

Leisure Partner

4/10

Poor

20 Jun 2025

Huai An

Hotel is very old. Door does not latch well, wooden cabinet/doors all have different level of damages. The worst part for me is the smell. It has this kind of smell when the room has been humid for too long without good air circulation. The whole hotel has the same smell including the lobby area, which is not a great experience.

Friends_and_family Family

6/10

Pleasant

20 Jun 2025

Cristal

The hotel was cute but the ceiling was thin and we heard every step above us. Unfortunately the neighbors above we very active and it kept us up all night.

Partner

10/10

Exceptional

18 Jun 2025

Joanna

The property was pretty and relaxing. The continental breakfast was yummy. Not that it can be helped but the entrance to parking is a little confusing. The pillows need to be updated, they were flat and uncomfortable. Also the wifi kept going in and out.

Leisure Self

10/10

Exceptional

16 Jun 2025

Madeline

The staff were very kind and accommodating when I shared with them I was uncomfortable with the cleanliness with the rooms I was in. They were so understanding and provided a room for my sister and I, and it really made a huge impact in our trip being amazing. I felt very safe and comfortable during my stay and I also felt safe leaving my car parked outside. If you’re looking for a quiet, easy place to stay with staff that care about your needs I would highly recommend staying here.

6/10

Pleasant

10 Jun 2025

Robert

Rennovations were taking place across the hallway and never mentioned during our stay. They told us they would stop on Sat, but they continued. We requested a change of rooms but was told they were sold out. No mention of credit or apology. Breakfast was sparse and not very good unless you like toasted bagels and greek yogurt. Room was crampt. Fridge was inside the closet. AC didn't work properly. Wouldn't turn on until it went well below what you wanted and then just stayed on. Stay somewhere else.

Business_and_leisure Family

8/10

Excellent

08 Jun 2025

Jennifer

The room was an excellent choice for our need and above expectations at the price point. It has been updated, and shows its age at some places but not in ways that impact comfort or security. Our room was a two queen, and the room split was actually very cool, giving a bit of privacy while all still in the same room. The water pressure was amazing and temperature was great. Our room was literally right next to the freeway, but you wouldn't know it. It was very quiet in the room. The breakfast is lacking, but it is free. Overall, again, for the price point, it was above expections and I would stay again.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Hillary

Great, clean, safe

2/10

Poor

06 Jun 2025

Eric

Slowest checkin ever. Horrible service. 1 group in ftont of and atill wsiting 15 minutes later.

Never again!!!!!!

4/10