Name: Hilton Garden Inn Palo Alto, CA
Address: 4216 El Camino Real, Palo Alto, 94306, US

4/10

Poor

26 Jul 2026

Brad

Check in was not on time and we had a wedding we were going to and didn’t have time to fully get ready. Room was nice and clean. Comfy bed. Charge a lot of money for breakfast. Staff were not over accommodating.

2/10

Poor

26 Jul 2026

Mushtaba

Never stay here. The concierge was useless. I stayed for my anniversary and called in a noise complaint at 7 am. The next door neighbor and upstairs neighbor was stomping and yelling. I called for it to be handled as I checked in around 12 am and hadn't slept at all. They showed me an attitude for calling it in and didn't even bother to be polite. When they checked it, it never stopped. When I messaged them via the app, they still did nothing about it and said they would take a look at it. If you're staying here for a getaway, wouldn't recommend it. You won't sleep and even if you express it, they look at you like they could care less. A waste of my money. I would never be here again. Do better Hilton.

6/10

Pleasant

24 Jul 2026

brandi

Must pay to park and limited coffee choices. The bed was hard

4/10

Poor

19 Jul 2026

Tiffany

The hotel itself was nice, and the location was excellent and very convenient. The rooms and amenities met my expectations, which made the overall stay enjoyable in some ways. Unfortunately, my experience with the staff was disappointing. From check in to check out, they came across as unwelcoming, unpleasant, and lacking professionalism. Customer service has a huge impact on a guest’s experience, and the interactions I had made me feel uncomfortable rather than valued. With a more friendly and professional staff, this hotel could be a much better place to stay.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Linda

The staff was friendly and was really helpful with everything I need, the room was clean.

Family

10/10

Exceptional

16 Jul 2026

Sarju

Only one recommendation, the room should be clean every day and not an alternate day.

Family_with_children

8/10

Excellent

15 Jul 2026

Gengxin

Some noise is from furniture room.

10/10

Exceptional

14 Jul 2026

Richard

We have a brother that is having heart surgery. Which makes everything pretty stressful. The hotel was a nice place to go and decompress. The staff were nice and considerate. Rooms were very clean and the atmosphere really helped to relax.

10/10

Exceptional

13 Jul 2026

Mary

Easy parking and check in. Room was spotless. Bed was comfortable. We had dinner in the restaurant. Everything we ordered exceeded our expectations!

Family_with_children

10/10

Exceptional

12 Jul 2026

Keith

Clean and quite

Partner

6/10

Pleasant

11 Jul 2026

Anthony

I didn’t like the fact that I had to pay for parking and the continental breakfast. Other places include those things. Jessica was great in the dining area but I didn’t like the fact that I had to wait until 5pm to eat. They should keep it at 4pm.

Partner

10/10

Exceptional

08 Jul 2026

Andrea

I did not eat breakfast at the hotel however my daughter and granddaughter thoroughly enjoyed the breakfast. They said they were very tasty and of nice proportions in particular the breakfast sandwiches. My son in-law took advantage of the gym and remarked about how well the equipment was and how clean it was overall. My grandson just entered Stanford so I will probably come to the Hilton in future visits.

Family

10/10

Exceptional

02 Jul 2026

Alina

Great

Self

6/10

Pleasant

02 Jul 2026

Mary

The cellular reception was so bad that I could not make calls from my cell phone. Might be limited to Verizon. I tried switching my phone to make call via wifi but it wouldn't work - not sure why. The front desk didn't seem to know this was an issue. Had problem both days I was there. While not exactly the hotel's fault, just something you may want to be aware of before staying here, at least check your cellphone reception before checking in.

Friends

10/10

Exceptional

02 Jul 2026

Lisa

Loved staying there beautiful property

Partner

8/10

Excellent

28 Jun 2026

Danielle

Staff was always very accommodating and pleasant. Property was clean and decently maintained, quiet despite being on a semi-busy road. Pet friendly, but I believe there's a pet deposit (we have a service dog, so if there is a fee it was waived). Pool was okay, Indoor, but fairly small and not heated (which is fine). There is a tiny hot tub, though. Rooms have a mini fridge, microwave and Keurig coffee machine, and some pods were provided including a decaf, which was a nice surprise. Bed was pretty comfortable. AC could be a little overzealous at times. Complementary fruit infused water always available in the lobby, free coffee and tea in the morning. Breakfast is NOT complementary and for the prices they charge, the food really should have been better. I never got to try the Kitchen (the attached restaurant) because it always closed too early (we tend to eat dinner late). There's a good diner down the street, and a CVS, Whole Foods, Trader Joe's and Walmart within five minutes drive for anything you could possibly need. There's also a cute little park with a playground a couple blocks away.

In conclusion: It's not perfect, but I would stay here again.

Pet

10/10

Exceptional

21 Jun 2026

Shayla

It was amazing very convenient and close to the restaurant we were going to, we had a lot of fun will definitely be back again!

Partner

10/10

Exceptional

20 Jun 2026

Robert

Overall an excellent stay. Friendly staff. Well maintained.

Self

8/10

Excellent

16 Jun 2026

Keith James

There is a major issue with parking. This is handled by another entity. I was staying overnight from Sunday evening around 5:30pm to Monday morning at 8:00am. I was charged for two days ($48 plus tax). The information about parking suggested \"overnight\" would be treated as one day ($24 plus tax). This is not only overpricing, it's misrepresentation. [As I say, this is an external provider the hotel outsources to. The hotel itself was fine.]

Self

10/10

Exceptional

15 Jun 2026

Martin

Parking was great and easy. Going in for asurgery at Stanford and used a comped code. Thanks

Family

10/10

Exceptional

15 Jun 2026

Kenneth

Great place.

Family

10/10

Exceptional

14 Jun 2026

Gilda

The front desk staff is very kind. They go above and beyond to help their guests.

Self

10/10

Exceptional

12 Jun 2026

David

Breakfast service wasn’t great. Food just OK. Clean Hotel. Comfortable beds.

Self

10/10

Exceptional

12 Jun 2026

Raymond

U

10/10

Exceptional

12 Jun 2026

Hazel

Staff very helpful and responsive

Family_with_children

10/10

Exceptional

02 Jun 2026

Joshua

I had no issues, I was here for work

Self

10/10

Exceptional

28 May 2026

Jose

Clean good food .. good service .. didn't like that I had to pay for parking !!!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Andrew

Amazing place to stay and visit with amazing staff.

Partner

10/10

Exceptional

24 May 2026

Lissette

The rooms were very clean.

Family

6/10

Pleasant

24 May 2026

Crystal

Bad Beds. Everything was great… but the beds are sooo bad. Bummer.

Family

10/10

Exceptional

22 May 2026

Mateo Randolph

Comfy and clean rooms.

Family

10/10

Exceptional

18 May 2026

Yu-Hsiang

Na

8/10

Excellent

15 May 2026

Robin

Very convenient to Stanford University and Medical y

Partner

8/10

Excellent

08 May 2026

Robin

Very convenient location with a cute café deli next-door

Partner

10/10

Exceptional

21 Apr 2026

Lovely

Love this hotel, always coming back here because of how clean and for the indoor pool for my kids.

Family_with_children

10/10

Exceptional

08 Apr 2026

Elena

Great service

10/10

Exceptional

20 Mar 2026

Jacob

Love this place! It's so clean, well-kept, and the staff responds to any requests or concerns immediately. The gym is great. The rooms are so comfortable, with the blackout curtains and little-to-no noise. Heaven!

Self

8/10

Excellent

17 Mar 2026

Maria

I arrived around 7 receptions seemed annoyed I asked questions about parking and where room was located. I used to work in this industry and know it’s hard at times

Family

8/10

Excellent

23 Feb 2026

Carl

Staff showed patience with the clumsy sign in process.
Parking was seamless.
Quiet night's sleep

Partner

6/10

Pleasant

17 Feb 2026

Brian

Way over priced for a week day. Room was clean stayed two nights first morning only had 1 coffee cup and 1 coffee pouch. I will never stay there again

Partner

10/10

Exceptional

16 Feb 2026

Maria s

Friendly staff , everything very clean

Leisure Family

10/10

Exceptional

04 Feb 2026

Lusi

clean room and very spacious and comfortable

Leisure Family

10/10

Exceptional

26 Jan 2026

Meredith

Loved the convienient location with plenty of restaurants and grocery nearby. Pool and hot tub were such a hit!

Leisure Family

6/10

Pleasant

26 Jan 2026

TEJVIR

No soap! Someone trying to swipe their card on out door and unlock at midnight very disturbing

Business Partner

6/10

Pleasant

12 Jan 2026

Tiffany

Room was clean. Staff was mostly ok. It took forever to get hot water for a shower. Really wish coffee was available before the times listed. It doesn’t really take much effort or money to provide coffee longer than 4 hours. I’ve stayed at places where coffee was available 24/7 and they were more reasonable priced than this location. Parking was ok.

Partner

8/10

Excellent

02 Jan 2026

Enrique I

Man the rooms were so clean. The first thing I did was check the filter because it asthmatic and I couldn’t believe my eyes spotless. I gave it 4 stars because elevators were not working properly on this day

Business Family

10/10

Exceptional

29 Dec 2025

Theresa

Great value

10/10

Exceptional

28 Dec 2025

William

Room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Matthew

The place was beautiful and clean. Everyone was super helpful and the food was goo.

4/10

Poor

16 Dec 2025

Reina

Room was out of shampoo and conditioner, room had some trash, toys, and open candy left from previous occupants. Considering the price, I was disappointed. Staff was super friendly at check in, we requested some extra towels and they were brought to us in a timely manner.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Gabriele

Staff was wonderful. Shout out to Sierra & Elmi. Room was nice aand comfortable. I would stay there again.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Hassan

Very welcoming at the reception and really clean rooms.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Ender

Clean room, very nice staff, easy process. Good standard hotel overall.

Business

8/10

Excellent

04 Dec 2025

Margaret

Everything was on order

Leisure

8/10

Excellent

03 Dec 2025

Ying

We stay there every year during Thanksgiving since it is close to my relative house. I thought I am a silver member at least so I drink one of the bottle of the water in the room. Then I found out that it cost $3. I called front desk and they are nice enough to waive the fee. Thank you for that.

Leisure Family

2/10

Poor

29 Nov 2025

Jenifer

Maintenance had to come to our room 5x for repairs. Toilet was running and wouldn't flush (this was \"fixed\" three times during our stay), shower head burst and had to be replaced, bathroom door wouldn't latch, and finally housekeeping came in the room unannounced while my husband was on the toilet.

There were no comparable rooms to switch us to. They offered us adjoining rooms for one night but said we would have to switch back after that night. We were told we were given Hilton Honors points to cover a couple days of our stay, but no such points have been added to our account after being told it was done 5 days ago.

This place is nothing but lip service. DO NOT RECOMMEND.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Cynthia

Yes when we entered. But we stayed 3 nights and our beds were never made. No one came into room

Leisure Family

8/10

Excellent

10 Nov 2025

Ayn

Room was clean. Staff was nice. Breakfast was not included. Also took me 3 go backs to the staff to get my door fixed. The batteries were low. So it would work once- then lock me out. They eventually fixed it. Just frustrating. Other than that what I expected …clean and quiet …

Leisure Friends

10/10

Exceptional

09 Nov 2025

Yesenia

Clean Rooms, Easy Check in, friendly front staff, overall an excellent experience.

8/10

Excellent

22 Oct 2025

Valerie

Good stay. Glad for the on site restaurant.

Business Family

6/10

Pleasant

09 Oct 2025

TERESA

We decided yo stay at this hotel becauae of the indoor pool and it was out of service and there was no compensation for the inconvenience

Leisure Family_with_children

4/10

Poor

29 Sep 2025

Jamie

We were here for a soccer tournament around the corner and booked this place because reviews were good BUT mainly because it had an indoor pool. Unfortunately, it was not noted on hotels.com NOR did anyone mention it at check-in that the pool was closed for renovations. It wasn't until my 9yr old and I went to go and the woman at the front desk tells us it's closed and waves us the paper they have printed at check-in with a smirk. I live 40 mins from Palo Alto and swimming was the only reason I wasted money to stay in the area. There's plenty of other hotels surrounding the area and could've easily chose one of those had it been noted that the pool was closed. On a side note, it would also be good to coordinate closures with community events to avoid doing this during a huge soccer tournament around the corner.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Imelda

Clean and a good restaurant next door

6/10

Pleasant

16 Sep 2025

D

Close to Hospitals-Great Restaurant-Tired Rooms

Good location near hospitals. Restaurant and its personnel were exceptional. Overall, the hotel is tired and needs an update. The driveway entrance is obscured by overgrown trees/foliage and faded tile. It also serves as the garbage pickup and delivery area with a broad service gate left open all the time displaying abundant junk. There are some furnishing updates but significant remnants of dark older items. Wallpaper in room peeling. At the far end of the entrance near the meeting room there is beautiful new decor -- seriously considered expanding this to elevate the property.

Business

8/10

Excellent

14 Sep 2025

Jose

Buffet breakfast should be included with stay

Business_and_leisure Partner

8/10

Excellent

10 Sep 2025

J. Brian

The room was noisy from the air conditioning mechanicals room across from our room. I complained to staff but no response.

10/10

Exceptional

30 Aug 2025

DAVID

Excellent service and accommodation

8/10

Excellent

18 Aug 2025

Michael

There was a large system down situation at my check-in, which delayed that a bit. It's the only reason is a 4-star experience, not a 5-star.

Business Self

10/10

Exceptional

18 Aug 2025

Maria

will stay again

Business_and_leisure Family

10/10

Exceptional

11 Aug 2025

RICK

very clean

6/10

Pleasant

11 Aug 2025

Karen

Elevator were very slow, very crowded all the time, one was out of service for the whole stay

Business_and_leisure Family

8/10

Excellent

10 Aug 2025

Michael

This was a good place to stay. Room was clean and tidy. Checked in online but still had to go to the desk. Parking is underground and there were plenty of spots on Level 2. The pool was disappointing. It’s indoor, cood and quite small. Don’t expect to swim laps. The breakfast buffet was underwhelming for the price. Be sure to bring your breakfast voucher and tell the server you paid in advance.

Leisure Family

2/10

Poor

04 Aug 2025

Candace

My daughter was walked in on when changing in our room. Spoke with front desk and another attendant came in to our room without knocking shortly after. Very unsafe for our family. Spoke to supervisor Gabriel. They were going to work with Expedia to refund half of our stay due to our experience

Business_and_leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Michael

Great place close to everything

Leisure Family

8/10

Excellent

03 Aug 2025

pedro

Hotel was great, room was great. Only giving 4 stars because when I was first checking in front desk lady seemed a bit moody but not a huge deal.

Business_and_leisure Friends

8/10

Excellent

02 Aug 2025

Bronson

Nice hotel with underground parking with easy access.

Leisure Family

2/10

Poor

29 Jul 2025

Jesus

I didn’t like that they can’t do anything about my key room so i had to go always to the front desk when i go out for they can open the room for me and be waiting until they can

Business_and_leisure Self

6/10

Pleasant

27 Jul 2025

Luis

The room was great, clean and spacious. I would have given the hotel 5 stars review -knowing that is a solid Hilton inn garden, nothing fancy but clean and nice. The staff and the facilities were disappointing. Hilton has signs that read “if something is wrong please bring it up to our staff and we’ll make it work. Guaranteed”. Turns out that’s not the case. I had two issues, that couldn’t have been solved but were not and staff was unwilling to make it right: 1. Gym closed at 8pm…. And staff was not able or unwilling to unlock, and 2. I was given credit for food that I couldn’t use because I booked through Expedia. This last one I was able to fight and get it waived as I “used” the credit for breakfast on site to use the credit but later was told it wouldn’t apply. They made it right, but took me much longer and complaint which could have been solved in seconds since it was their miscommunication (I had asked twice before using it that it would work and was told yes by two different staff people.

8/10

Excellent

25 Jul 2025

Vivian

Pleasant stay. Will book again.

Business Family

10/10

Exceptional

21 Jul 2025

Debbie

Perfect property for our stay in Palo Alto before our meeting tomorrow great location friendly staff quiet and clean parking under hotel easy access to room highly recommend

Business_and_leisure Partner

8/10

Excellent

20 Jul 2025

Ramon

It was a pleasant stay.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2025

Verified traveler

Checked all the boxes

Clean, comfortable, great price.

Self

6/10

Pleasant

13 Jul 2025

Cody

Good clean property and rooms. Although it’s pet friendly, there’s no dedicated place for dogs to use the bathroom. Had to walk blocks away to find grassy area. AC in room worked, but if you have a little one in the pullout it blasts them first and directly. Kind of a poor room design.

Family_with_children

10/10

Exceptional

11 Jul 2025

Jami

Very clean and in a great area.

Leisure

8/10

Excellent

09 Jul 2025

Beatrice

Property was nice and staff were great. The indoor heated pool was nice but was way over capacity. People had the back door propped out and it felt like people not staying at the hotel were swimming. There was about 50 people all from one family there making it miserable for my family.

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

BYOUNGHOAN

Typical American-style hotel! It's not bad in many ways, but it seems that the characteristics of the American hotel are inevitable that they are bothered by the noise between floors! It's up to luck

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Luke

Nice, quiet hotel. Good location. Only wished the food in the restaurant was better.

Business_and_leisure Family

10/10

Exceptional

17 Jun 2025

Tiffney

Close to Stanford University

We took an overnight trip to Stanford University. This hotel was great! Easy to get yo, plenty of parking, great breakfast included, nice clean comfortable room.

Business

10/10

Exceptional

10 Jun 2025

Nuvia

Hotel was super cleaned, employees were friendly

Friends_and_family Family

4/10

Poor

07 Jun 2025

Kristina

Elevators were broken, the bar opened 15 minutes late

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Paramjit

.

Friends_and_family Family

8/10

Excellent

20 May 2025

Joan

Good

Hotel was nice and clean. Beds were a little hard and paying for parking is ridiculous.

Friends_and_family Family

4/10

Poor

19 May 2025

Larisa

The inside restaurant I was told was open, so sat at a table and no one was there to take our order /and or serve! No one even greeted us

Leisure Family_with_children

10/10

Exceptional

19 May 2025

OLUWAFEOLA

Very clean and comfortable

10/10

Exceptional

13 May 2025

Jasmine

Awsome

Leisure Friends

10/10

Exceptional

03 May 2025

Douglas

awesome

6/10

Pleasant

01 May 2025

Huw

The food in the restaurant is almost inedible. The fry's were undercooked and luke warm. The Spaghetti and Meatball tasted like the spaghetti caqme out of a nd with a can of chopped tomatoes and a very dry large meatball. The whole thing had been microwaved to death.
They didn't make the bed even though I asked for service. Overall poor, only redeeming feature is it is clean.

10/10

Exceptional

27 Apr 2025

Margaret

Having a restaurant on-site was very convenient and we enjoyed dining there. Staff were courteous and so glad reservations were made at this hotel - plan to stay again soon!!

Leisure Friends

10/10

Exceptional

22 Apr 2025

Sergii

Nice and clean, looks very fresh. We stayed as family only 1 night but underground parking with Ev charger and elevator made it very convenient

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Ricardo

I like the way the rooms look