Hilton Garden Inn Palo Alto, CA

United States , San Jose - Silicon Valley - CA
Palo Alto, 4216 El Camino Real
Show on Google | Map

100 reviews shown

8/10

Excellent

23 Feb 2026

Carl

Staff showed patience with the clumsy sign in process.
Parking was seamless.
Quiet night's sleep

Partner

6/10

Pleasant

17 Feb 2026

Brian

Way over priced for a week day. Room was clean stayed two nights first morning only had 1 coffee cup and 1 coffee pouch. I will never stay there again

Partner

10/10

Exceptional

16 Feb 2026

Maria s

Friendly staff , everything very clean

Leisure Family

10/10

Exceptional

04 Feb 2026

Lusi

clean room and very spacious and comfortable

Leisure Family

10/10

Exceptional

26 Jan 2026

Meredith

Loved the convienient location with plenty of restaurants and grocery nearby. Pool and hot tub were such a hit!

Leisure Family

6/10

Pleasant

26 Jan 2026

TEJVIR

No soap! Someone trying to swipe their card on out door and unlock at midnight very disturbing

Business Partner

6/10

Pleasant

12 Jan 2026

Tiffany

Room was clean. Staff was mostly ok. It took forever to get hot water for a shower. Really wish coffee was available before the times listed. It doesn’t really take much effort or money to provide coffee longer than 4 hours. I’ve stayed at places where coffee was available 24/7 and they were more reasonable priced than this location. Parking was ok.

Partner

8/10

Excellent

02 Jan 2026

Enrique I

Man the rooms were so clean. The first thing I did was check the filter because it asthmatic and I couldn’t believe my eyes spotless. I gave it 4 stars because elevators were not working properly on this day

Business Family

10/10

Exceptional

29 Dec 2025

Theresa

Great value

10/10

Exceptional

28 Dec 2025

William

Room was clean and comfortable.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Matthew

The place was beautiful and clean. Everyone was super helpful and the food was goo.

4/10

Poor

16 Dec 2025

Reina

Room was out of shampoo and conditioner, room had some trash, toys, and open candy left from previous occupants. Considering the price, I was disappointed. Staff was super friendly at check in, we requested some extra towels and they were brought to us in a timely manner.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Gabriele

Staff was wonderful. Shout out to Sierra & Elmi. Room was nice aand comfortable. I would stay there again.

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Hassan

Very welcoming at the reception and really clean rooms.

Friends_and_family Friends

10/10

Exceptional

07 Dec 2025

Ender

Clean room, very nice staff, easy process. Good standard hotel overall.

Business

8/10

Excellent

04 Dec 2025

Margaret

Everything was on order

Leisure

8/10

Excellent

03 Dec 2025

Ying

We stay there every year during Thanksgiving since it is close to my relative house. I thought I am a silver member at least so I drink one of the bottle of the water in the room. Then I found out that it cost $3. I called front desk and they are nice enough to waive the fee. Thank you for that.

Leisure Family

2/10

Poor

29 Nov 2025

Jenifer

Maintenance had to come to our room 5x for repairs. Toilet was running and wouldn't flush (this was \"fixed\" three times during our stay), shower head burst and had to be replaced, bathroom door wouldn't latch, and finally housekeeping came in the room unannounced while my husband was on the toilet.

There were no comparable rooms to switch us to. They offered us adjoining rooms for one night but said we would have to switch back after that night. We were told we were given Hilton Honors points to cover a couple days of our stay, but no such points have been added to our account after being told it was done 5 days ago.

This place is nothing but lip service. DO NOT RECOMMEND.

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Cynthia

Yes when we entered. But we stayed 3 nights and our beds were never made. No one came into room

Leisure Family

8/10

Excellent

10 Nov 2025

Ayn

Room was clean. Staff was nice. Breakfast was not included. Also took me 3 go backs to the staff to get my door fixed. The batteries were low. So it would work once- then lock me out. They eventually fixed it. Just frustrating. Other than that what I expected …clean and quiet …

Leisure Friends

10/10

Exceptional

09 Nov 2025

Yesenia

Clean Rooms, Easy Check in, friendly front staff, overall an excellent experience.

8/10

Excellent

22 Oct 2025

Valerie

Good stay. Glad for the on site restaurant.

Business Family

6/10

Pleasant

09 Oct 2025

TERESA

We decided yo stay at this hotel becauae of the indoor pool and it was out of service and there was no compensation for the inconvenience

Leisure Family_with_children

4/10

Poor

29 Sep 2025

Jamie

We were here for a soccer tournament around the corner and booked this place because reviews were good BUT mainly because it had an indoor pool. Unfortunately, it was not noted on hotels.com NOR did anyone mention it at check-in that the pool was closed for renovations. It wasn't until my 9yr old and I went to go and the woman at the front desk tells us it's closed and waves us the paper they have printed at check-in with a smirk. I live 40 mins from Palo Alto and swimming was the only reason I wasted money to stay in the area. There's plenty of other hotels surrounding the area and could've easily chose one of those had it been noted that the pool was closed. On a side note, it would also be good to coordinate closures with community events to avoid doing this during a huge soccer tournament around the corner.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Imelda

Clean and a good restaurant next door

6/10

Pleasant

16 Sep 2025

Close to Hospitals-Great Restaurant-Tired Rooms

Good location near hospitals. Restaurant and its personnel were exceptional. Overall, the hotel is tired and needs an update. The driveway entrance is obscured by overgrown trees/foliage and faded tile. It also serves as the garbage pickup and delivery area with a broad service gate left open all the time displaying abundant junk. There are some furnishing updates but significant remnants of dark older items. Wallpaper in room peeling. At the far end of the entrance near the meeting room there is beautiful new decor -- seriously considered expanding this to elevate the property.

Business

8/10

Excellent

14 Sep 2025

Jose

Buffet breakfast should be included with stay

Business_and_leisure Partner

8/10

Excellent

10 Sep 2025

J. Brian

The room was noisy from the air conditioning mechanicals room across from our room. I complained to staff but no response.

10/10

Exceptional

30 Aug 2025

DAVID

Excellent service and accommodation

8/10

Excellent

18 Aug 2025

Michael

There was a large system down situation at my check-in, which delayed that a bit. It's the only reason is a 4-star experience, not a 5-star.

Business Self

10/10

Exceptional

18 Aug 2025

Maria

will stay again

Business_and_leisure Family

10/10

Exceptional

11 Aug 2025

RICK

very clean

6/10

Pleasant

11 Aug 2025

Karen

Elevator were very slow, very crowded all the time, one was out of service for the whole stay

Business_and_leisure Family

8/10

Excellent

10 Aug 2025

Michael

This was a good place to stay. Room was clean and tidy. Checked in online but still had to go to the desk. Parking is underground and there were plenty of spots on Level 2. The pool was disappointing. It’s indoor, cood and quite small. Don’t expect to swim laps. The breakfast buffet was underwhelming for the price. Be sure to bring your breakfast voucher and tell the server you paid in advance.

Leisure Family

2/10

Poor

04 Aug 2025

Candace

My daughter was walked in on when changing in our room. Spoke with front desk and another attendant came in to our room without knocking shortly after. Very unsafe for our family. Spoke to supervisor Gabriel. They were going to work with Expedia to refund half of our stay due to our experience

Business_and_leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Michael

Great place close to everything

Leisure Family

8/10

Excellent

03 Aug 2025

pedro

Hotel was great, room was great. Only giving 4 stars because when I was first checking in front desk lady seemed a bit moody but not a huge deal.

Business_and_leisure Friends

8/10

Excellent

02 Aug 2025

Bronson

Nice hotel with underground parking with easy access.

Leisure Family

2/10

Poor

29 Jul 2025

Jesus

I didn’t like that they can’t do anything about my key room so i had to go always to the front desk when i go out for they can open the room for me and be waiting until they can

Business_and_leisure Self

6/10

Pleasant

27 Jul 2025

Luis

The room was great, clean and spacious. I would have given the hotel 5 stars review -knowing that is a solid Hilton inn garden, nothing fancy but clean and nice. The staff and the facilities were disappointing. Hilton has signs that read “if something is wrong please bring it up to our staff and we’ll make it work. Guaranteed”. Turns out that’s not the case. I had two issues, that couldn’t have been solved but were not and staff was unwilling to make it right: 1. Gym closed at 8pm…. And staff was not able or unwilling to unlock, and 2. I was given credit for food that I couldn’t use because I booked through Expedia. This last one I was able to fight and get it waived as I “used” the credit for breakfast on site to use the credit but later was told it wouldn’t apply. They made it right, but took me much longer and complaint which could have been solved in seconds since it was their miscommunication (I had asked twice before using it that it would work and was told yes by two different staff people.

8/10

Excellent

25 Jul 2025

Vivian

Pleasant stay. Will book again.

Business Family

10/10

Exceptional

21 Jul 2025

Debbie

Perfect property for our stay in Palo Alto before our meeting tomorrow great location friendly staff quiet and clean parking under hotel easy access to room highly recommend

Business_and_leisure Partner

8/10

Excellent

20 Jul 2025

Ramon

It was a pleasant stay.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2025

Verified traveler

Checked all the boxes

Clean, comfortable, great price.

Self

6/10

Pleasant

13 Jul 2025

Cody

Good clean property and rooms. Although it’s pet friendly, there’s no dedicated place for dogs to use the bathroom. Had to walk blocks away to find grassy area. AC in room worked, but if you have a little one in the pullout it blasts them first and directly. Kind of a poor room design.

Family_with_children

10/10

Exceptional

11 Jul 2025

Jami

Very clean and in a great area.

Leisure

8/10

Excellent

09 Jul 2025

Beatrice

Property was nice and staff were great. The indoor heated pool was nice but was way over capacity. People had the back door propped out and it felt like people not staying at the hotel were swimming. There was about 50 people all from one family there making it miserable for my family.

Leisure Family_with_children

8/10

Excellent

07 Jul 2025

BYOUNGHOAN

Typical American-style hotel! It's not bad in many ways, but it seems that the characteristics of the American hotel are inevitable that they are bothered by the noise between floors! It's up to luck

Friends_and_family Family

8/10

Excellent

01 Jul 2025

Luke

Nice, quiet hotel. Good location. Only wished the food in the restaurant was better.

Business_and_leisure Family

10/10

Exceptional

17 Jun 2025

Tiffney

Close to Stanford University

We took an overnight trip to Stanford University. This hotel was great! Easy to get yo, plenty of parking, great breakfast included, nice clean comfortable room.

Business

10/10

Exceptional

10 Jun 2025

Nuvia

Hotel was super cleaned, employees were friendly

Friends_and_family Family

4/10

Poor

07 Jun 2025

Kristina

Elevators were broken, the bar opened 15 minutes late

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Paramjit

Friends_and_family Family

8/10

Excellent

20 May 2025

Joan

Good

Hotel was nice and clean. Beds were a little hard and paying for parking is ridiculous.

Friends_and_family Family

4/10

Poor

19 May 2025

Larisa

The inside restaurant I was told was open, so sat at a table and no one was there to take our order /and or serve! No one even greeted us

Leisure Family_with_children

10/10

Exceptional

19 May 2025

OLUWAFEOLA

Very clean and comfortable

10/10

Exceptional

13 May 2025

Jasmine

Awsome

Leisure Friends

10/10

Exceptional

03 May 2025

Douglas

awesome

6/10

Pleasant

01 May 2025

Huw

The food in the restaurant is almost inedible. The fry's were undercooked and luke warm. The Spaghetti and Meatball tasted like the spaghetti caqme out of a nd with a can of chopped tomatoes and a very dry large meatball. The whole thing had been microwaved to death.
They didn't make the bed even though I asked for service. Overall poor, only redeeming feature is it is clean.

10/10

Exceptional

27 Apr 2025

Margaret

Having a restaurant on-site was very convenient and we enjoyed dining there. Staff were courteous and so glad reservations were made at this hotel - plan to stay again soon!!

Leisure Friends

10/10

Exceptional

22 Apr 2025

Sergii

Nice and clean, looks very fresh. We stayed as family only 1 night but underground parking with Ev charger and elevator made it very convenient

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Ricardo

I like the way the rooms look

Leisure Family_with_children

10/10

Exceptional

18 Apr 2025

Ashley

The room was clean and the staff was helpful and friendly.

Leisure Family_with_children

8/10

Excellent

17 Apr 2025

Tiffany

Great room. Quiet

Pretty nice compared to last place we stayed at down the street. Here for business. It was surprisingly quiet (we don’t live in a city) and the people were friendly. Will come again next time we have to stay in Palo Alto

Business

10/10

Exceptional

29 Mar 2025

Cathleen

It was very nice stay.

Business_and_leisure Friends

10/10

Exceptional

27 Mar 2025

kristina

The staff was very day

Leisure Family

10/10

Exceptional

26 Mar 2025

Yue

Nice

10/10

Exceptional

26 Mar 2025

Sonja

It’s nice to know what to except. I’m never disappointed. Like the horrible Nest Palo Alto.

6/10

Pleasant

22 Mar 2025

Traci

Heard the people above us all night. Sounded like the roof was caving in!!! Night a quiet restful place.

Leisure Family

10/10

Exceptional

13 Mar 2025

Estella

Slept like a baby. Mattress was good compared to others hotels. Breakfast available where you don’t have to leave the hotel so early in the morning. I highly recommend it

Leisure Family

10/10

Exceptional

02 Mar 2025

Natalie

Very nice hotel. Convenient hotel restaurant. Safe underground parking, but they charge $20 for parking.

Business_and_leisure Self

4/10

Poor

24 Feb 2025

Wendy

We did not enjoy being woke up at least three times by the front desk throughout the night due to noise complaints that were NOT coming from our room. That definitely made for a terrible experience. The gentleman apologized at the midnight visit. Doesn't give us or our kids their sleep back.
Also everything was very expensive, bag of Chez its (small snack size) was $7 - seems like a lot.

Leisure Family_with_children

10/10

Exceptional

22 Feb 2025

Keith

Friendly front counter person. Nice staff. Cable TV was disconnected/not working upon arrival.

Leisure Self

4/10

Poor

09 Feb 2025

Sonam

They were very short staffed. I called from my room 3 separate times to request 2 towels, phone was never answered, when i wenr to ask i was told no staff. Also, at check in they asked igf i needed a service the next day. I said yes, but no one serviced the room.

Leisure Friends

8/10

Excellent

02 Feb 2025

Rola

Location to Sanford a little far by foot

10/10

Exceptional

01 Jan 2025

Ki-Lim

Great location

Leisure Family

10/10

Exceptional

24 Dec 2024

Marcos

Staff was friendly and they have special rates for Stanford Hospital patients

Leisure Family

10/10

Exceptional

19 Dec 2024

Fabian

Good

6/10

Pleasant

18 Dec 2024

John

The place is old...antiquated noisy heating system.
Very poor food in restaurant...so nobody comes. But the bar keeper is terrific.
Very good location...walk to Hobees and other restaurants.

10/10

Exceptional

05 Dec 2024

Natalia

Room was clean and spacious. Breakfast was good. Convenient parking

Business Partner

8/10

Excellent

03 Dec 2024

Ying

Its convenient they have ev charging in their underground parking. However their walls are a bit thin and we can hear the neighbors shower through the wall. The blankets are also a bit thin around the winter time.

Leisure Family

8/10

Excellent

28 Nov 2024

Brooke

Nice place

Leisure Family

10/10

Exceptional

25 Nov 2024

Diana

Great hotel

Very nice hotel. Staff were very nice and helpful. Stayed in an assessable room. Very helpful to me as I recently had knee replacement surgery. It would have been nice if the pool was heated.

Friends_and_family Family

10/10

Exceptional

16 Nov 2024

Margarita

Nice and friendly staff

10/10

Exceptional

07 Nov 2024

Boulos

Amazing room

Business Self

8/10

Excellent

27 Oct 2024

Ricardo

Bathroom could be bigger

Leisure Family_with_children

10/10

Exceptional

18 Oct 2024

Amanda

N/a

Leisure Family_with_children

10/10

Exceptional

14 Oct 2024

James

We were visiting the Palo Alto area for the first time. Beyond visiting some local attractions, we were able to catch both a hockey game as well as a Stanford football game. Location was great; use of the easy access parking garage, as well as accessible public transportation helped make the most of our stay. For example, the rapid transit bus got me to the Stanford stadium in less than fifteen minutes.

Leisure Family

10/10

Exceptional

06 Oct 2024

Teresa

Great experience

The rooms were very spacious, clean, comfortable. Staff was friendly and very helpful. Traveling with my elderly ADA mother and this hotel was perfect.

Friends_and_family Family

6/10

Pleasant

23 Sep 2024

Richa

I would say that service can be better with customer service

Business_and_leisure Friends

2/10

Poor

22 Sep 2024

Kim

The sheets were not changed on our bed. Someone’s fingernails were in the bed. I told the front desk and they brought us ONE sheet for us to change, not even a new set when clearly the pillow cases and all were not changed. So gross. Also don’t love that they charge $20 a night for parking. Won’t be back.

Leisure Family_with_children

10/10

Exceptional

15 Sep 2024

Jose

I like everything about this hotel

10/10

Exceptional

14 Sep 2024

Rick

All was great, no complaints.

Business_and_leisure Self

10/10

Exceptional

10 Sep 2024

Catherine D

Restful

“ Lisa was amazing at front desk. I arrived early after working a 12 hour nightshift . She was able to accommodate me by providing an early check in for me. The was great and quiet for me. I also included breakfast only suggestion“ more variety and keep it warm . Was cold

Self

8/10

Excellent

01 Sep 2024

Reymone

Was very peaceful

10/10

Exceptional

30 Aug 2024

Douglas

Close to the hospital

Leisure Family

10/10

Exceptional

19 Aug 2024

Alina

We enjoyed our stay here. We stayed with small children. The breakfast buffet was pretty good, but was a little bummed that if you wanted an omelette that was an extra $$$ cost. Otherwise there was fruit, yogurt, cereals, scrambled eggs, bacon, waffles, bagels, etc. They served breakfast potatoes also but both days we had them they were not good, dry and hard. The lobby and lounging area is beautiful and clean. Pool and gym were very clean also, and gym had great new equipment. Staff was very pleasant. Would stay again.

Leisure Family_with_children

8/10

Excellent

19 Aug 2024

AMAKA

It was quiet

Leisure Family

10/10

Exceptional

19 Aug 2024

Maria

Very clean and staff were friendly and helpful..The staff was very knowledgeable about area