Name: Nobu Hotel Palo Alto
Address: 180 Hamilton Ave, Palo Alto, 94301, US

8/10

Excellent

05 Aug 2026

Lilly

The hotel kinda smells like sushi fish.... cuz the restaurant is right at the ground floor. I could still smell it in the halls. The design/decor is nice but very plain. The shower had a floor with a weird design which won't dry that well and probably prone to mold. Overall it was fine but I would prob stay somewhere else for the price

10/10

Exceptional

23 Jul 2026

Charles

Great location, nice breakfast in a beautiful garden

6/10

Pleasant

28 Jun 2026

Connor

The shower handle was very inconvenient. That was very clean, but you know nothing special pretty kind. Staff thought it was great, but not sure if I’ll necessarily come back.

Partner

6/10

Pleasant

31 May 2026

alisha

Bed and pillows were not comfortable at all. Room was too hot. Shower pressure was low and water was always luke warm, could never get it comfortably hot

Partner

10/10

Exceptional

11 May 2026

Marisa

Rooms are excellent in terms of cleanliness, contemporary and minimalistic decor, and technologically advanced lighting/toilet/TV. Fitness gym has Peloton, weights, and high-end treadmills. Nobu restaurant is high on taste. Worth the high expense!

Partner

10/10

Exceptional

01 May 2026

Cristina

Nobu is the best hotel I’ve experienced in the Bay Area and is my go to for work travel.

Self

8/10

Excellent

29 Apr 2026

David

My stay at Nobu Hotel Palo Alto was good overall, though it didn’t fully meet top-tier expectations.

The hotel is clean, well-designed, and has a calm, refined atmosphere. Rooms are comfortable with a nice Japanese-inspired minimalism, and the subtle scent throughout adds to the experience.

Service, however, was inconsistent. Staff were polite, but follow-through was lacking. I requested dishes be cleared from my room multiple times even in person and they remained for over 24 hours. It felt like a gap in execution rather than intent.

The restaurant was mixed. The miso cod was well done, but other dishes, like a trout I ordered, were overly oily. Service there also didn’t match the level you’d expect.

Breakfast was decent but slightly inconvenient, requiring a short walk outside, and the large communal tables felt oversized for solo dining.

Overall, it’s a solid hotel with strong design, but it falls short of the consistency and refinement expected from a truly high-end stay.

Self

10/10

Exceptional

31 Mar 2026

Art

Modern room, comfy bed and pillows. Love this place

10/10

Exceptional

17 Feb 2026

Ignacio

We had an amazing experience at Nobu Palo Alto. From the moment we booked, everything was smooth and well taken care of.

Huge shoutout to Josue for helping us secure both the room and our dinner reservation — he made the whole process effortless. And Chef Charlie at the chef’s counter was incredible. His food recommendations were spot on and truly elevated the entire dining experience.

The staff was friendly and attentive, the room was cozy and comfortable, and the amenities were great. We celebrated our anniversary here and couldn’t have picked a better place.

Thank you to the whole team for making it such a memorable stay. We’ll definitely be back.

Leisure Partner

8/10

Excellent

29 Jan 2026

Asha

This was my second stay. The rooms are beautiful, the lighting is perfect, as are the amenities. Bed very comfy. The robes are wonderful.

The service was just okay. Two room service orders took well over an hour to arrive (and if that's the case, fine, but don't say it will be up within 35-45 minutes) and a request for just a fork took nearly as long (I had brought some noodles back to my room but they were cold by the time the fork arrived). Only two bottles of complimentary water and no easy place to refill them seems cheap for a $1000 a night hotel room (and not replaced daily either). Shower had lame water pressure.

10/10

Exceptional

01 Dec 2025

Dianne

Beautiful hotel.

Leisure Family

10/10

Exceptional

29 Nov 2025

Khaleelah

Great hotel. Will stay again. Just small mishap with breakfast but I was accommodated.

Business_and_leisure Self

10/10

Exceptional

09 Nov 2025

Jill

Loved the clean room and a very friendly staff.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

karen

Wow
What a beautiful hotel. The amenities are very comfortable and luxurious. And the biggest perk is the amazing sushi…

Partner

8/10

Excellent

02 Nov 2025

Claire hayoung

I like the aesthetic of the room. Clean, simple.
Overall, customer support is ok. When I checked in, my hands were super full, and no one asked if I needed things sent up to the room or needed help. Odd for a reputable hotel.

There is a gym. Nothing else. No spa.

There is tiny, and beautiful Japanese garden. But it’s not like you can stay there. No seating. Also there is a constant loud noise of AC fans from the roof of the building.

The restaurant is ok. It’s in the first floor, and there is smell that travels through the building.

I ordered breakfast to the room. The deliver was ok. I was expecting more “good morning, do you want me to take off my shoes, can I enter?” But nope. Very super quick and bye.

Not returning unfortunately. I’ll stick to the other high end hotels.

Business

10/10

Exceptional

06 Oct 2025

Hamed

Very clean with a smart toilet!

6/10

Pleasant

13 Aug 2025

Simon

Nice property

Leisure

10/10

Exceptional

06 Aug 2025

Robert

Excellent property and stay

Leisure Family

10/10

Exceptional

28 Jul 2025

Michael

Great

10/10

Exceptional

19 Jul 2025

Rodney Calvin.

One of the best hotels stay. 5 star!

10/10

Exceptional

11 Jul 2025

Stepan

Hotel is nice, stuff is attentive, clean spacious rooms.

Leisure Partner

10/10

Exceptional

21 Jun 2025

Michael

Great rooms, exceptional toilets with fully customizable bidet functions. Our first room was too elevator-adjacent but they moved it with no issues! Excellent restaurant downstairs. Super nice and accommodating staff. Good location.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Ariane

Great location and cool vibe. Nobu restaurant is excellent

10/10

Exceptional

02 Jun 2025

Julia

Great hotel and staff, we had a wonderful stay. The room was beautiful and very quiet.

10/10

Exceptional

24 Mar 2025

Dustin

Nice, clean and quiet place

Leisure

6/10

Pleasant

16 Mar 2025

eve

Rooms above a restaurant, like an inn of old

6/10

Pleasant

15 Mar 2025

Evangeline

Nice amenities, comfortable bed. Super convenient location.

Leisure Partner

10/10

Exceptional

25 Nov 2024

Vincent

Our stay was amazing! Felt as if we were staying with family. As soon as we walked in they knew welcomed us and knew us. They even wished my daughter a Happy Birthday! They made us feel so welcomed and comfortable. Anything we needed they made sure they were there to help with whatever. Room was amazing and clean. Hotel Manager introduced himself and made me feel like family. Great staff and manager! Overall recommend this 100%!! Definitely will be coming back soon!

Friends_and_family Family

10/10

Exceptional

18 Nov 2024

Art

Bedding, rooms first class.

Staff not as attentive during breakfast. Lots of staff around... just our particular waitress was a bit missing. Never got a 2nd cup of coffee, nor offered a cup. I found myself looking around for her.. then just gave up. At time of payment... it seemed to lag, there were other conversations with her and the staff that seemed to prolonge her assertiveness to the task. There were only 2 or 3 tables in the whole restaurant.. so it was not that you guys were busy.

Leisure Friends

4/10

Poor

06 Nov 2024

john

Rooms great. Services was terrible at the bar and restaurant. Called front desk, valet and guest services for an iron and no answer. Had to get dressed and go down to the desk and noone was behind the desk. The entire operation needs work. Get a mew GM!!!

Business

10/10

Exceptional

03 Nov 2024

Asifa

Nice property, quick checkin and checkout

8/10

Excellent

27 Oct 2024

Leo

Very well situated in Palo Alto. However elevators were at times broken

Leisure Self

8/10

Excellent

02 Sep 2024

Isaac

Very comfy and clean.

Leisure Partner

10/10

Exceptional

02 Aug 2024

Dan

This is an amazing hotel! One of the best and well thought out concepts I’ve ever had the pleasure of staying in! Thank you!

Business_and_leisure

2/10

Poor

24 Jul 2024

Benjamin

Was great a few years ago. Food and now terrible. Will never come back

10/10

Exceptional

07 Jun 2024

Reyaz

Comfortable

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

Ruth

Superb room, tastefully appointed and thoughtful choices throughout. Serene.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Alfredo

It was simple and stylish. Very best of Japanese culture.

Business Self

6/10

Pleasant

30 May 2024

Harold

Nice room but the staff need support

it very clear that the front desk staff has not been properly trained. When I check out they went rude but it seemed as if I was an annoying task that need to be dealt with when they where trying to do their real work. Not focus on the check out process or me the guest.

Business

10/10

Exceptional

27 May 2024

Karina

Beautiful hotel in the heart of Palo Alto!

Leisure Family

10/10

Exceptional

13 May 2024

Anoop

Beautiful property with Japanese influences. Zen like feeling in the room, bright and cheery. Rooms however need more mirrors!

Leisure Friends

10/10

Exceptional

28 Apr 2024

Susan

Nobu is a truly lovely hotel. We Particularly loved the Zen Garden, and of course the fabulous restaurant.
Our only difficulty was with understanding the lighting and blinds system in our room, which was a bit complicated.

Business_and_leisure Friends

10/10

Exceptional

10 Apr 2024

Maya

Outstanding place to stay. Minimalist, tranquil and chic — ideal for recovering from jet lag.

Leisure Self

10/10

Exceptional

26 Mar 2024

Robert

Close to Palo Alto train and Stanford

Leisure Self

4/10

Poor

16 Mar 2024

Teri

Not a great hotel at all.

there are many things wrong with this hotel. The rooms are laid out terrible and not comfortable. The shades have large gaps so the room is never really dark. They charge for every little thing no free water so thank god I brought some. 50 a day for parking on top of $500/a night room price. The attitudes of the help are snotty. Uppity. the restaurant is outrageous as well.

Friends_and_family Family

8/10

Excellent

27 Feb 2024

Katarzyna

The hotel is great but the staff could be nicer...

Self

10/10

Exceptional

13 Jan 2024

Gary

Good bar and restaurant

10/10

Exceptional

23 Oct 2023

edward

top notch

Business_and_leisure Self

6/10

Pleasant

03 Oct 2023

Verified traveler

Nah

Poor service
5-stars-motel

Partner

6/10

Pleasant

20 Sep 2023

Verified traveler

インテリアがとても良かったが夜音楽の騒音がひどかった。水圧が弱くシャワーに苦労した。ベッドサイドにUSBでの携帯充電4箇所あるがコンセントが少なく故障していた。唯一最大の長所はロケーションが良いところ。治安も良くレストランが周囲にたくさんある。

Friends_and_family Family

2/10

Poor

23 Jul 2023

Ketal

Customer service at checkout is some of the worst Ive ever seen!

6/10

Pleasant

01 Jul 2023

Muhanad

The hotel is new .. but definitely overpriced.. and it’s not 5 stars at all .. they have a huge problem at the door and with Vale .. welcoming clients at the door is the worse, we were asking the vale guy as he was the only person at the door to help with the bags and imagine .. he answered it’s not my business ..

Leisure Family

2/10

Poor

24 Jun 2023

Nanthiya

No laundry service. Very slow food (50 minutes to an hour) from ordering food to getting served - breakfast & lunch.

Business_and_leisure Partner

10/10

Exceptional

01 Apr 2023

Buzz

Best Palo Alto location and top services.

Leisure Partner

10/10

Exceptional

29 Dec 2022

Julieta

Clean

Leisure Family_with_children

10/10

Exceptional

06 Dec 2022

Michele

Modern luxury with great decor

Upscale, clean, comfortable. Bed was great, but bed pillows were not firm enough. On the 3rd floor closer to street was somewhat a little noisy from workers very early at 5:30 am. But overall a great stay!

Friends_and_family Family

8/10

Excellent

06 Sep 2022

Naghmeh

This hotel did not meet my expectations, especially considering the rates. The service was not good at all.

Leisure Friends

10/10

Exceptional

03 Sep 2022

Martin

Clean, Japanese hotel, Great Service

Clean, soft floor, favorite was advanced bidet toilet, doors, lighting, and large TV, service was very professional and elegant too

Partner

4/10

Poor

23 Aug 2022

Maggie

I was disappointed for staying NOBU HOTEL.when I checked in ,the front desk don't according the hotels deposit usd150/night,she taken the USD300/night,i booked 2 rms, tally USD600/NIGHT. after I check out, the front dest account wrong the deposit number return them, and don't know when my deposit will be return?so it's unhappy experience

Business Family

6/10

Pleasant

19 Jun 2022

Jacqueline

The hotel is nice but waaayy overpriced for what it is. I’ve stayed at “luxury” hotels for half the price around the Bay Area and this one was no different from the others. The room is nice with decent amenities, but there’s no ice machine/water fountain in the hallway and just overall is nothing impressive. I thought the restaurant would be amazing but was completely unimpressed and found it to also not justify the price, either. Overall would not recommend staying here because once again, there’s nothing really wrong with this hotel but it’s just way too expensive.

Leisure Self

10/10

Exceptional

14 Jun 2022

Navin

pure luxury

10/10

Exceptional

09 Jun 2022

Joseph

Awesome property and perfect location in Palo Alto.

2/10

Poor

03 Jun 2022

Ethan Yik Sau

The service is so bad

Leisure Family

10/10

Exceptional

29 May 2022

James

The facility is very clean.

We loved the Wooden Floor, Mattress, Sheets, Towels, Bigger than standard size refrigerator space and the quality of all the Vanity products.

Our rooms came with the Most amazing complimentary breakfast.

Esthetically Beautiful balcony door was very heavy and difficult to close right, so cold air was constantly seeping in all night.
There are no dressers.
Closet Doors are also very hard to open and close.
The only full length mirror is attached to the inside of the bathroom sliding door, so mirrors are only accessible inside the bathroom.
Which makes it longer time to get ready for two people at the same time.

Hotel charged for the complimentary breakfast, so we had to call to request for refund the charges.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2022

Kathleen

Very zen. Shades lighting toilet all automated.

Business Self

10/10

Exceptional

05 Apr 2022

Oscar

Great service

Business

10/10

Exceptional

26 Mar 2022

Rob

Everything was great!

Business_and_leisure Family

8/10

Excellent

27 Dec 2021

William

Overall good experience

Leisure Self

2/10

Poor

20 Nov 2021

Jong Ha

I returned to my room in the late afternoon and unbelievably found the room uncleaned even after confirming the time of the cleaning at the check in the day before. DID NOT CLEAN THE ROOM!!!! The first time this has happened in more than 50 years of staying at hotels. I complained and asked it to be cleaned an hour later. I was taking a nap and cleaning lady banged the door 20 minutes after my request to clean in an hour. TOTALLY UNACCEPTABLE. No apology from the manager. Third-rate hotel. Never again.

Leisure Self

10/10

Exceptional

08 Nov 2021

Peter

Your room was guarateed vacant at least 48 hrs prior to check in. Covid19 precautions. Very reassuring……

Leisure Family

10/10

Exceptional

25 Oct 2021

Laurel

Loved this hotel! We will always stay at Nobu when visiting our daughter at school

Leisure Family

10/10

Exceptional

10 Sep 2021

Gerry

Staff was friendly and accommodating, our stay was fabulous!

Business Partner

10/10

Exceptional

21 Aug 2021

Jessica

Birthday Stay

I stayed here for my birthday and it was a great experience. Seamless check-in and I dined at Nobu for dinner. I had a great stay.

Partner

8/10

Excellent

05 Jul 2021

Verified traveler

Great check in and great interactions with the restaurant staff.

Leisure Friends

6/10

Pleasant

15 Jun 2021

Verified traveler

Amenities are great! Regular room carpet is dirty but the ryokan suite is amazing!!! The only thing is that the service is not what i would expect for the price i paid. Nobody answered my in-room calls to the in-room dining and guest services. I had to use my cell phone to call their main number. But think this depends on the staff of the day.

Leisure Family

10/10

Exceptional

15 Mar 2021

Verified traveler

Cleanliness, location, bedding amazing. Breakfast options not the greatest.

Leisure Family

6/10

Pleasant

07 Feb 2021

Verified traveler

Service was less frustrating. Room was as shown.

Business Partner

10/10

Exceptional

01 Dec 2020

LC

Awesome service period! But Restaurant food not at Nobu standards

Friends_and_family Family

2/10

Poor

24 Nov 2020

Alyssa

Very disappointing although it is a time of covid. Just difficult to justify the price with zero amenities. no one is staying in the hotel and they are still unwilling to upgrade a room...totally unnecessary when literally you are paying for nothing but a bed and a coffee maker.

Business

10/10

Exceptional

26 Oct 2020

Margaret

Fantastic Rooms ok dining experience

I would have loved to give full 5 stars, but the dining experience was not up to NOBU standards at all. I have dined at Nobu Las Vegas, Malibu and LA, and this was not up to the Nobu standard. dirty plates left on table, lack luster service. The hotel itself is beautiful. Located in a safe and nice area w plenty of places to eat nearby. The rooms meet the Nobu standard, just wish dinner were the same

Friends_and_family Friends

6/10

Pleasant

09 Mar 2020

Verified traveler

This is a beautiful boutique hotel however the staffing did not live up to the Nobu name. They charge $45/day for Valet however they rarely had a valet attendant outside so you are forced to park and go inside to find someone to help. The room was small as expected but very comfortable and minimally plush. However due to the location, I was awoken every morning at 5am by street sweepers and garbage trucks.

Friends_and_family Family

10/10

Exceptional

08 Mar 2020

Peter

Room accommodations and staff interactions were 5-star

Business Self

6/10

Pleasant

02 Mar 2020

Verified traveler

Not a 4 star hotel

Refurbished hotel that is now a Nobu. Elevator does not work so you need to enter via smelly service entrance and take service elevator. Plates left outside of room me for over a day. Not impressed

Partner

8/10

Excellent

06 Feb 2020

mike

Great service and great location. Rooms are super small for price

Partner

2/10

Poor

20 Jan 2020

Verified traveler

Front desk was not very accommodating.
Tv and speaker did not work properly, when asked the technician was not eager to help and I asked to speak to the manager and never pass the message along.
Wasn’t told that there were construction right outside of my room. Such a disappointing experience. Wouldn’t recommend. Amateur hours

Business_and_leisure Self

8/10

Excellent

04 Dec 2019

Verified traveler

Convenient location, good neighborhood, like the hotel is new, high tech, bright & clean, good bathroom amenity, love the body lotion, good customer service, if the hotel's parking valet fee is a little bit less expensive, then is perfect !!!

Our Favorite: HUGE TV (very impressive) !!!

Friends_and_family Family

10/10

Exceptional

01 Dec 2019

Eric

A+++ stay!

Amazing experience all around

Self

10/10

Exceptional

14 Nov 2019

Markus

Great new 5* Hotel in Palo Alto.

Here my hotel stars and point of view as an business Traveller who loves luxury 5* hotels.

CheckIn Time: 5*
Quality of room: 5*
Quality of bathroom: 5*
Quality of InRoomDining: didn’t check
Quality of Gym: didn’t check
Central Location: 5*
Overall kindness: 5*
If I would give this hotel stars, it would be: 5*
Would I go again? Yes

Business

10/10

Exceptional

02 Nov 2019

Eric

Had to check out of comfort inn Pali alto hotel because of mold/urine smell and mites my wife saw - we are both medical doctors MD so know

Friends_and_family Family

10/10

Exceptional

08 Oct 2019

Verified traveler

NOBU can do hotels too!

Love it despite the renovation.

Self

10/10

Exceptional

27 May 2019

William

Great Remodel (almost done)!

Great location. Love Palo Alto. The room was completely remodeled. Top quality. Some hotel common areas still pending. Nobu Restaurant and Bar fantastic - always!

Family

10/10

Exceptional

21 Mar 2019

Verified traveler

The hotel was first class all the way, the room was a five star for cleanliness, all the linen was beaming white! Food was amazing from Nobu downstairs. Staff was so professional and highly attentive. Would not stay at any other hotels in the area, I will always stay here!

Business Self

10/10

Exceptional

18 Mar 2019

Joan

Nobu plus...

This was a great experience! They were helpful, the place is super cool and the food is beyond wonderful. They tried very hard to accommodate us in this very busy world renowned restaurant

Family

10/10

Exceptional

11 Feb 2019

Verified traveler

very comfortable room, great beds, quiet, staff extremely helpful and friendly

Business Partner

6/10

Pleasant

12 Jan 2019

Verified traveler

The property was average not a luxury hotel. It was in a good location and the staff was nice but the hotel itself was okay.