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Hotel Keen
San Jose - Silicon Valley - CA · United States
425 High StreetView location
8.0/10Excellent764 Reviews
Cleanliness9.0/10 9.0
Service8.6/10 8.6
Comfort7.6/10 7.6
Condition8.4/10 8.4
Location9.6/10 9.6
Neighborhood9.4/10 9.4
Amenities7.8/10 7.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Keen
Enjoy complimentary Wi-Fi and a communal living room at Hotel Keen. Mingle with other guests at the complimentary reception (select days), and savor the continental breakfast served weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.
The hotel offers express check-in/check-out and a 24-hour front desk. Relax in one of the 42 guestrooms featuring iPod docking stations, LCD TVs, and digital programming. Bathrooms include designer toiletries and hair dryers. Conveniences such as desks and coffee/tea makers are provided, with housekeeping once per stay.
Located near Stanford Theatre, Stanford University Arboretum, and Stanford Shopping Center, Hotel Keen is also easily accessible from San Francisco International Airport (SFO).
Show less
With a stay at Hotel Keen, you'll be centrally located in Palo Alto, steps from Silicon Valley and 6 minutes by foot from Stanford University. This hotel is 6.8 mi (11 km) from Shoreline Amphitheatre and 13.1 mi (21.2 km) from Levi's Stadium.
Stay in one of 42 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with showers feature designer toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Featured amenities include express check-in, express check-out, and a 24-hour front desk.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Non-smoking
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
2:00 AM
Check-out until
12:00 PM
Hotel policies
No rollaway/extra beds available
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- A car is not required for transportation to and from this property.
- Contactless check-out is available.
-
Special Instructions
An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
-
Optional fees
- Nearby parking fee: USD 30.00 per day (49 ft away)
- Pet fee: USD 75 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Silicon Valley
0.1 km / 0.1 mi
Stanford Theatre
0.2 km / 0.1 mi
Stanford University
0.5 km / 0.3 mi
Stanford University Arboretum
0.5 km / 0.3 mi
Stanford Shopping Center
0.6 km / 0.4 mi
Downtown Palo Alto Farmers' Market
0.7 km / 0.4 mi
Sunset Headquarters and Gardens
1.4 km / 0.9 mi
Cantor Arts Center
1.6 km / 1 mi
Leland Stanford Junior University Museum of Art
1.8 km / 1.1 mi
Stanford Stadium
1.8 km / 1.1 mi
Lucile Packard Children's Hospital Stanford
1.8 km / 1.1 mi
Frost Amplitheater
2 km / 1.2 mi
Allied Arts Guild
2 km / 1.3 mi
Hoover Tower
2.1 km / 1.3 mi
Stanford Maples Pavillion
2.1 km / 1.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 42
- hotel
- Wheelchair-accessible
- Garage
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Multilingual staff
- Bellboy service
- Hotel safe
Show 7 more facilities & services
- Lift access
- Newspapers
- Clothes dryer
- Bar
- Breakfast
- Continental breakfast
- Non-smoking establishment
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 15 m²DBL.QN
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Keen
DOUBLE QUEEN SIZE BED
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 15 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Keen
SINGLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SGL.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 19 m²DBL.DX-KG
Room overview
Non-smoking room- Room size
- 19 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Keen
DOUBLE DELUXE KING BED
Room photos
12 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 19 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE COMFORTSINGLE • COMFORTSGL.OM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Keen
SINGLE COMFORT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- COMFORT
Adult and child limits apply within the room's total guest limit.
Room code: SGL.OM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Keen
100
reviews shown
Barbara
Great! Personable staff great breakfast
Lei
oooo
Heather
Hotel Keen was just right for our visit to tour Stanford. Incredible location, clean, and friendly staff.
Maria
This is truly just a “place to sleep” kind of hotel. The staff was friendly and helpful. Breakfast was meh, but it wasn’t really why I stayed there anyways. One very important thing to note for light sleepers - request a room on the top floor. I was on the first floor and it felt like I was in an apartment listening to every step my upstairs neighbor was taking. The location was great. Rooms were small - perfect for solo travelers. One thing that I thought was a little weird was that the bathroom ie in an open space right by the front door. So it was always a little weird using the bathroom wondering if people in the hallway could hear me.
Daniel
need more room options and cleanliness
Ruosong
Pretty good time overall. Rooms were small but given its stanford graduation and we didn’t want to spend like 800 bucks a night, Twas a good option.
Scarlett
Very clean near Stanford
Tal
Terrible
Douglas
Perfect for anyone who wants to stay in downtown Palo Alto and doesn't prefer The Sheraton
Ellen
The room was clean, and the staff was very friendly. It’s a small hotel and very quiet. It is located in the middle of town, so even though we arrived pretty late, there were still many restaurants open within a few minutes’ walking distance.
I saw some comments complaining about the difficulty of finding the hotel, but for us it was very easy. After getting off the Caltrain, I just followed Apple Maps on my iPhone, and within a few minutes we found it.
This was just a short one-night stop to see my son at Stanford University before continuing my trip to China, but it was a pleasant night enjoying the food, the walk, and the beautiful weather.
I saw some comments complaining about the difficulty of finding the hotel, but for us it was very easy. After getting off the Caltrain, I just followed Apple Maps on my iPhone, and within a few minutes we found it.
This was just a short one-night stop to see my son at Stanford University before continuing my trip to China, but it was a pleasant night enjoying the food, the walk, and the beautiful weather.
Jenny
This was one of the worst stays I've had. There is no bathroom door, the window is frosted. The night desk woman was very rude to me when I asked for help with parking when all the street and lots were closed for a parade. I was staying with my mother in law - no bathroom door was terrible. The fridge was unplugged when we got there, I plugged it on, it has a clear door and shines BRIGHT light into a tiny room. No light switches near the bed. So terrible, maybe if I was staying alone it could have been better. But even with my husband this is a no go. It was more expensive than other hotels. I got daily texts asking me how it was going with no responses to me saying it was not going well. Since I booked through hotel.com, I couldn't leave and go somewhere else. I cannot stress enough what a terrible stay this was.
Shannon
N/a
EUNSU
It was a clean room, and all the staff were kind!
Cynthia
Great location
Anne
Great place, very close to Caltrain. Small room but just what you need for a short stay.
Donald
Great location
Fernando
Great location, clean good A/C
Tonya
Parking was easy and secure. Staff was friendly. I was pleasantly surprised how much I enjoyed staying here.
Anna
I loved the location and the price. Only issue was there was a bar next-door open till 2 AM and I could hear the music.
Christine
Great location, always a good stay!
Jason
The rooms are tight but we loved our stay!!!
Kamonporn
Cute, small space but nice design, parking next door gotta look out for the signs. Very good location if you like to eat, good restaurants all around
Steven
Clean, good location, helpful staff.
CARLOS DARIO
Love this hotel excellent staff
Christi
First, stay alert, because if you blink you will miss it! We drove past it twice because we didn't see it. But once we found it, we were pleasantly surprised. It's a quaint, vibey little hotel within walking distance to great downtown restaurants and entertainment. Yes, the rooms are small, but it was clean, had everything we needed, and the bed/pillows were extremely comfortable. Plus, breakfast is included and there's free parking across the street on weekends. It's a great hotel for the price. One note, it says it's a pet friendly hotel, but there's nowhere for dogs to relieve themselves outside, which is a problem. That's the only reason I gave four stars instead of five.
Briana
Room was extremely small, and walls were thin but it was very convenient and close to everything.
Christopher
The staff at Hotel Keen is exceptional. Fulfilled all of my requests during my stay.
Monika
Clean, tiny room; great wholesome breakfast
Robert
Very small hotel but located in the prime location of downtown Palo Alto.
Perfect for a short stay and if you don’t plan on staying in the room for a prolong amount of time.
Perfect for a short stay and if you don’t plan on staying in the room for a prolong amount of time.
Nancy
We drove around the hotel for 40 minutes in circles and there was no parking. We finally just left and never stayed
Ernest
Great place to visit
Marika
There was a slight cleanliness issue in the bathroom, otherwise great room and stay for the value!
Robert
Room was clean and comfortable
Ann
yes
Mark
Great location. Small
Rooms. Good value. Can’t check-in till 3 PM is a little inconvenient.
Rooms. Good value. Can’t check-in till 3 PM is a little inconvenient.
Dana
Convenient location to Stanford but room quite small but clean. Parking also a challenge. Some sort of bar or nightclub next door, was quite noisy.
Aarti
There were lot of noise early in the morning around 5 am, I think staff was setting up breakfast at the common area. It was super noisy and inconvenient to sleep.
Iona
Excellent service
Stephen
Great property and location
Diane
Xxx
Linda
Have stayed here a few times while visiting campus. Great location.
Osman
Conveniently and centrally located within walking distance to many dining opportunities.
gene
The small room was very clean, bed comfortable, close to other shops and some eateries.
Dislikes - as you open the entrance door to the room, the bathroom to the right had no door. as you entered the small room, there was a sliding barn type door to separate the entrance door from the bed area, one chair, small desk, no microwave, no frig, two glasses one bottle of water, coffee maker. ice maker in locked kitchen, tiny breakfast area, (didn't eat) locked pay parking in garage that was very unclean. if you was using the toilet you had to tell your guest to wait outside until you finished using it. It might work for one person with no guest. Would I go back there to stay? No! we stayed there to attend a Graduation ceremony. Do your research well.
Dislikes - as you open the entrance door to the room, the bathroom to the right had no door. as you entered the small room, there was a sliding barn type door to separate the entrance door from the bed area, one chair, small desk, no microwave, no frig, two glasses one bottle of water, coffee maker. ice maker in locked kitchen, tiny breakfast area, (didn't eat) locked pay parking in garage that was very unclean. if you was using the toilet you had to tell your guest to wait outside until you finished using it. It might work for one person with no guest. Would I go back there to stay? No! we stayed there to attend a Graduation ceremony. Do your research well.
Ti
Very pleasant stay. Great staff and room was clean and modern.
Breakfast was healthy and pleasant. Fantastic coffee ( Nespresso at the lobby).
Ask for a room away from the kitchen area as they were preparing breakfast items at 5.30/ 6 am and it was so noisy.
Over all a very positive experience!
Breakfast was healthy and pleasant. Fantastic coffee ( Nespresso at the lobby).
Ask for a room away from the kitchen area as they were preparing breakfast items at 5.30/ 6 am and it was so noisy.
Over all a very positive experience!
Matthew A
Clean and comfortable in a great area. Excellent. Little breakfast. My only criticism is that I want a real door on the bathroom. I cannot imagine why architects think it's cool to put Windows and partial doors in front of toilets.
Laura
The hotel is in a very nice area. Check-in was easy. Staff was friendly. The room was a bit small.
Lisa
Nice hotel right downtown. Great value. Room was small but nice and staff were super friendly and helpful.
Floor was a bit dirty in the room. Would stay again!
Floor was a bit dirty in the room. Would stay again!
ken
Gross
Found a used condom on the floor of my room. Told the staff and they said to \"just leave it there\"
Cybele
No windows to speak of
Basically there are no windows in the rooms. It’s fine for sleeping but isn’t a pleasant space to spend time.
Jayne
Very nice
The hotel was clean and the breakfast had good healthy options.
Rebecca
Quaint, clean, and nice
Hotel Keen is perfect for my stays in Palo Alto for track meets at Stanford. It is next to dining and shopping options and a short walk to Stanford’s campus. Yhry have a bike to use and even had an umbrella to use when it was raining.
Elizabeth
Nice hotel, expensive but not for Palo Alto
Nice hotel on the basic side but was clean and front desk was nice. There was a homeless man out front going through the trash so that was a little scary but he didn’t bother me.
katherine
I had a wonderful stay here. Great location, walkable to everything, the staff was friendly and accommodating, room was clean, bed is comfortable, it’s quiet, and they always kept the refreshment area will cold infused water and coffee. Would stay here again and recommend. They also have complimentary bikes to ride around town.
Nick
Great hotel, clean, easy and super friendly.
Dhyey
Excellent hospitality
UNCHISA
Clean and convenient
Jeremy
I checked in and was assigned a room. Upon entry to the room, I noticed that the bed was in the middle of the room and there was trash on the bed. I let the person upfront know and they mentioned they had been renovating the room and it was not done so they would get me another room. Upon walking into my new room, the same situation occured and that room was also not done. Finally I was able to get into a room.
Nicolas
Good no frills hotel, good price.
Jorge
Great place to stay loved it
Verified traveler
Comfortable bed. Our room was in the back of the building and we stayed Saturday night. There must be a club in the block over because load music going until late at night. If you’re a light sleeper ask for a room in the front of the building
Wolfgang
Nice small hotel central location
Verified traveler
Dirty and disappointing - avoid! After arriving and checking the sheets I went to sleep due to jetlag after long travel and work. I woke up in the night and discovered a dirty sock, and that the floor clearly hadn’t been cleaned due to the state of my clean white socks. On going to make a coffee in the morning, I discovered that the mug was sticky and dirty. A clean room really is the bare minimum and at the price point really unacceptable. Breakfast was limited. Complaint dealt with poorly. Very glad I was only staying for one night.
Daniel
Good value, location
Dana
Comfortable, clean and cozy room!
Derrick
Okay for our golf purposes
Hans
Great accomodation and location
This was a great little hotel for my wife and I. It is for sure a “boutique” style hotel. The rooms are small and there is a small inconvenience that you have to walk through the bathroom to exit the room, but for just the two of to spend a quick weekend in Palo Alto together it was GREAT! The hotel is VERY close to University Ave where all the restaurants and bars are. And it is a quick Uber/Lyft ride to shopping and other dining.
Lonnie L
Great place for an overnight stay
Michael
Central location and easy to walk to great food and shopping in the downtown Palo Alto area. Super convenient to get to the Stanford campus also.
Maria
Good location
Stay was good. Only issue was that the room key kept inactivating everyday so that was annoying. Wish the gran and go breakfast had more of a selection. Also they don’t have flavored coffee creamer so bring your own!
Virginia
Simple, clean room and bathroom at a reasonable price. Staff was friendly and helpful.
Walter
Ive stayed here before and the check in staff remembered me as was very very nice. My only issue is not fridge in the room.
Amy
Had an event at Stanford - easy and walkable to campus, close to train, lots of local restaurants.
Andrea
Great location!
Julie
Professional & courteous staff, great accommodations & location
emily
Perfect in and out stay for Menlo Park area. Walking distance to everything and great front of house staff
denise
My room was on the first floor. It was very noisy - because the floors aren't carpeted, the guest upstairs sounded like they were having a flamenco dance party until midnight. There was a loud buzzing and clicking noise every 5 minutes in the room that I couldn't find the source for. The room was just off the very noisy breakfast room that filled with people at 7am. The conditioner and shampoo bottles in the shower were out. The room was VERY small, and there was no place to put my luggage except on the floor. When we arrived, the key card maker was out, so the very nice staff had to let us in and out of our rooms anytime we came and went. Great location! Comfortable bed. But wouldn't stay here again.
Fabiola
A club behind the hotel and on weekends is noise until 2am
Leticia
Room was cozy and clean.
Walter
Not crazy about the open bathroom.
Jyoti
The room didn’t have a safe or closet. The elevator wasn’t working one day. The heat didn’t work in our room, but the manager did bring us an extra blanket and a space heater. On the upside, the staff were extremely friendly and helpful. The breakfast was above-average. I liked the 24/7 free coffee, tea, and water. The room was clean.
Michele
Cute little boutique hotel, and so happy I could bring my dog.
Sitara
Parking garage across the street from hotel lobby entrance and it’s free on weekend. Cute, clean and comfortable. Great service. Free breakfast.
iain
Open air nightclub crammed into a converted parking lot right night door made lots of noise till 2am the Thursday and Friday nights I stayed, really tough to get to sleep before then and wish I’d known, made the high price I paid ($1000 for two nights) really not seem worth it
Danielle
Clean hotel with very helpful staff. The room walls are not too thick. Maybe because we were right above the lobby and in front of elevator so it was a little noisy at night. Beds are a little firm, could be softer but linens were nice. Overall a good stay for the money spent, thanks!
Chris
Simple hotel without the frills but extremely well located right in downtown Palo Alto - walkable to Caltrain station (2 minutes), Stanford and shops/restaurants on your doorstep. Friendly and helpful staff, would definitely return here.
Verified traveler
Get away
A bit noisy from businesses on a Friday night.
Shirley
The staff was very accommodatin and friendly.
Sami
Location, location, location.
Sharon
Best Location
Hotel Keen couldn't be a more perfect place. The comfort of a clean bed, clean shower and excellent location makes for the best weekend.
Caroline
Like modernistic yet comfortable decor. Has all needed for an overnight
PAMELA
Oh, this hotel is a hidden gem. Small and quaint. Rooms are small but super clean. Hotel is spotless. Staff is A .
andrew
Worst place I stayed ,no internet in SV!
First of all i arrived to be given a room that hadn't been made up. IN fact it was filthy - crap everywhere, rubbish and dirt towels. Was then givn ethe top floor suite but could not get reliable internet coverage the whole time I was there. I t was terrribel, complained multiple times, to no effect. I had a zoom meeting in the morning I had to do on my 4G mobile mobile.Then not enough room for breakfast and has to end up waiting half an hour. Fir the proce and location it was terrible. The worst I experienced on my US trip, for what was about the most expensive hotel I stayed in.
Pablo
No hot water in the shower. Air conditioning right on top of the bed, very noisy and funky smells. For all of this of course over prized.
Verified traveler
Okay for a quick stay
Location was good as it is near restaurants and coffee shops. Room was very small and there is not a door for the bathroom. I would skip the “breakfast” here as it was not very pleasing.
Paul
We chose this hotel because of its convenient location only one block away from the train station. It's impressive how this modern hotel was packed into a relatively small space with lots of ingenuity. The room was clean and quiet, the bathroom with shower was good and the bed was comfortable so we slept well. Breakfast in the lobby was modest and included a weird brew from an ultra-modern, space-age coffeemaker. All the staff were friendly and helpful. We enjoyed our short stay as it served our purpose well.
Verified traveler
4.5/5 Great Location, Old building has some flaws
Hotel Keen is a great place to stay for solo traveler or couple. The building is older so the insulation isn't great, and the rooms are small with no real \"livable\" area but it suited my needs perfectly and the photos at booking accurately reflect what you get. The beds are comfortable, the staff was helpful, and everything was very clean.
The location can't be beat. Minutes walk to Stanford, restaurants, coffee shops, and coworking spaces. It is a short walk to bus/Caltrain to get you into SF.
If you have louder neighbors, you might have an unpleasant experience because noise travels really well through the walls and hallways. I was lucky enough to not have this issue in my three nights there, but I could see it being a problem.
Overall, this older building has some flaws, but it was a comfortable sleep and the convenience of the location was worth some minor issues. I will be staying here again.
I also wanted to give an update on items mentioned in previous complaints:
- The heater was less-than-stellar but got the job done, if slow.
- The bathrooms have sliding barn doors.
- The windows do face a brick wall. This isn't a surprise looking from outside.
- My shower had hot water during my stay, so I didn't have this issue.
- My coffee maker worked. There is also a Nespresso machine downstairs in common area.
- The concierge is sometimes in the adjacent room, not always at the front desk. This didn't bother me, but may some people.
The location can't be beat. Minutes walk to Stanford, restaurants, coffee shops, and coworking spaces. It is a short walk to bus/Caltrain to get you into SF.
If you have louder neighbors, you might have an unpleasant experience because noise travels really well through the walls and hallways. I was lucky enough to not have this issue in my three nights there, but I could see it being a problem.
Overall, this older building has some flaws, but it was a comfortable sleep and the convenience of the location was worth some minor issues. I will be staying here again.
I also wanted to give an update on items mentioned in previous complaints:
- The heater was less-than-stellar but got the job done, if slow.
- The bathrooms have sliding barn doors.
- The windows do face a brick wall. This isn't a surprise looking from outside.
- My shower had hot water during my stay, so I didn't have this issue.
- My coffee maker worked. There is also a Nespresso machine downstairs in common area.
- The concierge is sometimes in the adjacent room, not always at the front desk. This didn't bother me, but may some people.
Anival
Worst stay this year
Worst stay this year so far. My partner and I stayed at this hotel, and had a horrible experience, starting from the time of check-in. There was no front desk to help, only a security guard who had no access to the hotel computer system used for check ins and room availability. We reserved and paid extra money for a king deluxe room, and the security guard gave us a small room with a full size bed that was next to the lobby. We also weren’t provided a room key to access the room. My partner and I had trouble sleeping that night. On top of this, they never replied to our email after reaching out to them about these problems. They’re very unprofessional, and don’t deserve a single star after an experience like this.
Verified traveler
PRO vs CONS
CONS: Until I arrived, I wasn’t aware the view from the window was a brick wall of neighbor building (would have been nice to know). I needed to turn the thermostat up to 85° to reach a normal temperature. In-room glasses were not cleaned well. The coffee maker did not work . PROS: Nice shower.
Emily
You could hear everything from the rooms, in the hallway, above you below you.
Verified traveler
I was called by the front desk saying I had not checked out when I checked out early morning. Chaotic.
Location & surroundings
Hotel Keen
425 High Street, Palo Alto, United States
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Hotel Keen
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