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Best Western Plus Riviera

San Jose - Silicon Valley - CA · United States

15 El Camino RealView location

8.0/10Excellent769 Reviews
Cleanliness8.6/108.6
Service8.4/108.4
Comfort8.0/108.0
Condition8.0/108.0
Location8.6/108.6
Neighborhood8.2/108.2
Quality2.0/102.0
Value6.0/106.0
Amenities7.8/107.8
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Plus Riviera

Located near Stanford University and close to Palo Alto, there's no better location than this Menlo Park hotel. Stanford University, Stanford Hospital, and a host of other top destinations are in the neighborhood of our Menlo Park hotel.

Football games, shopping, and university events are all big draws for many guests. However, there's no need to overpay for a top location and the best amenities. Our Menlo Park hotel boasts well-appointed rooms, fantastic decor, and perks like a complimentary full breakfast spread.

Leave the most important meal of the day to us. The daily buffet includes stacks of hot waffles, breads, hot breakfast meat, hot eggs, other hot items, yogurt, hot and cold cereals, sweet pastries and fresh fruits. Complete the meal with endless chilled juices and 100% Arabica coffee.

We also regularly host business travelers. This Menlo Park hotel is a favorite of employees from US Geological Survey, Stanford University, and Stanford Hospital. It's easy to commute from our prime location. Business travelers also adore the touches of home and accessibility to other area hot spots.

Read more about this hotelShow less

Every guest is treated to the best service, quality and accommodations. We also keep our prices competitive to ensure an excellent getaway, whether it's for business or pleasure. Friendly staff members are happy to help with recommendations and any guest needs.

Enjoy your next vacation or business trip stress-free at our Menlo Park hotel. There's a reason so many people return: our unbeatable prices and location combined with world-class service. Ensure your next trip goes off without a hitch. We're committed to making your vacation flawless.

Reserve your upcoming stay at Best Western Plus Riviera and rest assured you'll be taken care of! Enjoy your stay.

With a stay at Best Western Plus Riviera in Menlo Park, you'll be just steps from Silicon Valley and 9 minutes by foot from Stanford University. This hotel is 7.3 mi (11.8 km) from Shoreline Amphitheatre and 13.7 mi (22 km) from Levi's Stadium.

Make yourself at home in one of the 37 guestrooms featuring refrigerators and microwaves. Complimentary wired internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Early check-in fee: USD 25.00 (subject to availability)
    • Rollaway bed fee: USD 10.0 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Silicon Valley 0.1 km / 0.1 mi
Stanford Shopping Center 0.2 km / 0.1 mi
Stanford University Arboretum 0.7 km / 0.4 mi
Stanford University 0.7 km / 0.5 mi
Stanford Theatre 1.1 km / 0.7 mi
Allied Arts Guild 1.2 km / 0.7 mi
Sunset Headquarters and Gardens 1.3 km / 0.8 mi
Lucile Packard Children's Hospital Stanford 1.6 km / 1 mi
Downtown Palo Alto Farmers' Market 1.6 km / 1 mi
Cantor Arts Center 2 km / 1.3 mi
Stanford University Medical Center 2.1 km / 1.3 mi
Stanford Stadium 2.3 km / 1.4 mi
Leland Stanford Junior University Museum of Art 2.3 km / 1.4 mi
Frost Amplitheater 2.5 km / 1.5 mi
Menlo College 2.5 km / 1.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 37
  • Number of floors (main building): 3
  • Suites: 1
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room serviceExtra charge
  • Laundry serviceExtra charge
Show 11 more facilities & services
  • Multilingual staffExtra charge
  • Lift accessExtra charge
  • GymExtra charge
  • Luggage room
  • Clothes dryer
  • Business centre
  • Outdoor freshwater pool
  • TV lounge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Plus Riviera

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Best Western Plus Riviera

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Plus Riviera

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Best Western Plus Riviera

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Best Western Plus Riviera

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 26 m²ROO.2Q-4
    Room TWO QUEEN BEDSPhoto unavailable6 photos

    Best Western Plus Riviera

    Room TWO QUEEN BEDS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Queen-size bed 150-154 width
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q-4

    Room amenities

    • Internet access
    • Microwave
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING SIZE BEDRoom • KING SIZE BED • 26 m²ROO.KG-5
    Room KING SIZE BEDPhoto unavailable6 photos

    Best Western Plus Riviera

    Room KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-5

    Room amenities

    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV
    • Hairdryer
    • Internet access
    • Microwave
    • Wi-fi
    • Ironing set

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    Best Western Plus Riviera

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Best Western Plus Riviera

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Best Western Plus Riviera

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Best Western Plus Riviera

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BED • 26 m²ROO.H6-KG
    Room Accessible KING SIZE BEDPhoto unavailable6 photos

    Best Western Plus Riviera

    Room Accessible KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Room amenities

    • Alarm clock
    • Wheelchair-accessible
    • Desk
    • Cable TV
    • Wake-up service
    • Ironing set
    • Microwave
    • Internet access
    • Hairdryer
    • Wi-fi

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Plus Riviera

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Plus Riviera

8.0
Excellent
769 Reviews
Cleanliness
8.6 /10
Service
8.4 /10
Comfort
8.0 /10
Condition
8.0 /10
Location
8.6 /10
Neighborhood
8.2 /10
Quality
2.0 /10
Value
6.0 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
22 Jul 2026
Jeremy
Close to Stanford medical and close to great shopping and restaurants
Family_with_children
10/10
Exceptional
15 Jul 2026
Eduardo
We enjoyed our stay, helpful & friendly staff.
Partner
8/10
Excellent
09 Jul 2026
Lesley
Very pleasant and comfortable. Clean and convenient to the downtown and restaurants
Partner
10/10
Exceptional
06 Jul 2026
Steve
Felt like home away from home, great fresh breakfast. Clean rooms, huge bathtubs to soak in, great water pressure for a massaging shower experience.
Self
6/10
Pleasant
04 Jul 2026
Pat
Clean place. Though feels like an upgraded motel 6. Parking an issue if you have anything over 7' tall. Rooms are nice, but you can hear every step from the room above, just normal walking pace (no kids running around). Fridge couldn't keep jello from melting even turned all the way to max cold.
10/10
Exceptional
02 Jul 2026
Caroline
Nice place for a great price.
Friends_and_family Friends
10/10
Exceptional
01 Jul 2026
Velma
Comfortable, clean room. Enjoyed the patio table and chairs by the front door. Nice area for a walk around the neighborhood.
Family
10/10
Exceptional
30 Jun 2026
Benjamin
Very satisfying
10/10
Exceptional
22 Jun 2026
Kate
Lovely staff,clean, nice pool
Friends_and_family Family
8/10
Excellent
21 Jun 2026
Valerie
I liked the bathroom / dressing area having its own door separating it from the sleeping area. Need grab bars in the tub area. Heat the pool a little. Good location
Self
8/10
Excellent
18 Jun 2026
Melinda
The room was spacious. The hotel is within walking distance of Stanford (about a 30-min walk). The staff was helpful.
Partner
10/10
Exceptional
01 Jun 2026
Radek
Close to Standford, cosy place.
Typical motel. Well organised.
The road by can be a bit noisy in rush hours, but it’s not so bad. 👍
Business
10/10
Exceptional
30 May 2026
YULHAN
Great place to stay
Partner
6/10
Pleasant
20 May 2026
gayle
The toliet made an awful noise when flushed.. and after a shower the floor was wet even though the curtain was drawn.. so we needed more towels the thermostat did not work.. and we didnt have wifi til the next day..
Friends
8/10
Excellent
19 May 2026
Lindsey
Check in was great. Room was nice and close to where we needed to be. The breakfast was good, but closes so early (8:30!) and the person working breakfast was not nice at all.
Friends_and_family Family
6/10
Pleasant
15 May 2026
Angela
The pool was dirty and we kept finding spiders in the tub
10/10
Exceptional
11 May 2026
Henry
Once a year I keep coming back to stay arrest western hotel. The quality provided is the key. Thank you.
Friends_and_family Family
8/10
Excellent
27 Apr 2026
Ching
Clean room. Location was a little further away from campus than I thought. Rooms are all outside.

They do offer free breakfast in the am which isn’t bad. They have hot items including eggs, potatoes, bacon & sausage. Waffle machine. A few drink options. Not bad at all.

My bed was just softer than I like so I didn’t sleep as well. Overall decent place to stay.
6/10
Pleasant
21 Apr 2026
Prasad
Good location. Clean room and comfortable bed. Good shower. Looks better in pictures. Lobby coffee machine was broken entire stay. Breakfast ends too early 8:30am so missed it first day. Room was noisy. Could hear room next door and upstairs. Earplugs provided. Check in staff were great.
Family
6/10
Pleasant
19 Apr 2026
Sofia
Free parking
Family
8/10
Excellent
09 Mar 2026
Ewan
Classic Motel, but lovely modern deco in the room
Self
10/10
Exceptional
02 Mar 2026
Dennis
Cassie was very helpful to check in process. In addition, she’s very helpful regarding the amenities
Friends_and_family Friends
10/10
Exceptional
01 Mar 2026
Marion
Very clean room
Self
2/10
Poor
24 Feb 2026
Timothy
I left an expensive electric toothbrush in my room. It was only then that I discovered how utterly impossible it is to reach anyone by phone over there. Reception should always be reachable. Such a bummer.
Family_with_children
10/10
Exceptional
22 Feb 2026
Rajat
Great room, near to the hospital. Just what I needed.
Family_with_children
10/10
Exceptional
18 Feb 2026
Araceli
Clean room, friendly staff, good breakfast, good amenities, close to places.
Family
8/10
Excellent
18 Feb 2026
Debbie
The room was clean and staff was very courteous.
10/10
Exceptional
15 Feb 2026
shane
Very clean. Nice staff. Good breakfast
Self
8/10
Excellent
09 Feb 2026
Susan
Yes
10/10
Exceptional
03 Feb 2026
Preetha
Rooms are very clean. Breakfast was also good. The staff were very friendly and attended to our needs well. Great location. Will stay here again if visiting the area
10/10
Exceptional
19 Jan 2026
steve
Goodv service, clean room. Will stay there again!
Friends_and_family Family
10/10
Exceptional
12 Jan 2026
Deborah
Clean spacious rooms. Friendly helpful service at front desk.
Business_and_leisure Family
8/10
Excellent
12 Jan 2026
Jacki
Yes
Partner
6/10
Pleasant
03 Jan 2026
Nurfitrah
Normal room, clean with good running water. Low rating was due to ongoing construction which was not indicated in the hotel description during booking. Noise insulation from road noise was good but not from room upstairs. Breakfast was basic and ok.
Leisure Partner
8/10
Excellent
31 Dec 2025
Leap
Room is clean
Business Partner
10/10
Exceptional
30 Dec 2025
Zabel
Everything was perfect.
Friends_and_family Family
8/10
Excellent
07 Dec 2025
David L
Clean room, friendly staff.
Friends_and_family Friends
4/10
Poor
26 Nov 2025
Dan
Staff was great, room was very clean and updated. But....the noise from the street/vehicles was far beyond what I would expect. I guess I should have known when I found foam earplugs provided in the room upon arrival.
Business Partner
8/10
Excellent
23 Nov 2025
J
The Hotel was renovated.
Much improved. The rooms are much better.
Business_and_leisure Self
6/10
Pleasant
15 Nov 2025
Tristan
I'd honestly give this place a 3.5. The room was cl
8/10
Excellent
26 Oct 2025
Krista
Love this place. Perfect location near Stanford Hospital.
Partner
8/10
Excellent
25 Oct 2025
Krista
Good options. Great coffee.
Partner
6/10
Pleasant
23 Oct 2025
Jeffrey
Room had a funky smell. Odd layout in the parking area to get to your car.
Leisure Partner
8/10
Excellent
19 Oct 2025
Kelly
Very clean and comfortable room with eco friendly soaps/lotion. However workout room was very minimal. Great covered parking.
Self
10/10
Exceptional
12 Oct 2025
Peng
Very close to Stanford campus
Leisure Family
10/10
Exceptional
05 Oct 2025
Mary
Room was nice comfy and clean. Front desk was not attentive.
Leisure Family
10/10
Exceptional
26 Sep 2025
Roxanne
I was in the area for a surgery I had to have it Stanford and had to end up staying local for several weeks this hotel was wonderful with Services for food shopping all nearby
Business
6/10
Pleasant
07 Sep 2025
Stephanie
The hotel was good, however the channels were set permanently set to
6/10
Pleasant
29 Aug 2025
Ercilia
The AC unit was inside the bathroom, which was inconvenient if you wanted to close the bathroom door.
Business Partner
10/10
Exceptional
16 Aug 2025
Lynn P.
Everyone is so kind, helpful and professional! The staff (all of them) are friendly and even other people staying there are friendly!! CLEAN and quiet rooms!
Leisure Self
10/10
Exceptional
03 Aug 2025
Alexis
I loved this hotel overall! The breakfast was good. I loved the entire layout of the hotel, bed was comfy and staff is friendly!
Leisure Partner
6/10
Pleasant
27 Jul 2025
Sonia
The beds were so uncomfortable, whenever we moved, you could hear and feel the springs in the mattress. You could also hear all the noise from the passing cars.
Friends_and_family Family
10/10
Exceptional
24 Jul 2025
Claude
Liked breakfast, very friendly
Leisure Family
10/10
Exceptional
19 Jul 2025
Jake
The manager Tufuga Singh went above and beyond helping my family during our stay
Leisure Family
10/10
Exceptional
18 Jul 2025
Dahlia
The staff was friendly and the room was clean. Very cute area
Leisure Partner
10/10
Exceptional
15 Jul 2025
John
I liked the location, parking facilities, good breakfast and it was quiet and not too busy.
Leisure Partner
6/10
Pleasant
05 Jul 2025
Luz
I don’t like the smell of strong and old smell of chlorine! Quite strong smell of chlorine inside the room. Overpowering bright light at the sink need to turn down the bright light.
Partner
8/10
Excellent
02 Jul 2025
Donal
Right next to the mall, and there are quiet paths you can take to Downtown Palo Alto and some great restaurants.
The hotel is fine, it’s a standard Best Western. It’s a shame it looks out on El Camino and not on some of the parks or campus around. The old-style elevator is cute, and our kids loved the waffle breakfast; the staff were very helpful with them using the waffle maker.

Oh yeah, the coffee is terrible, but Bluebottle is a short walk away in the mall.
Leisure Family_with_children
4/10
Poor
26 Jun 2025
Jocelyn
Cons: We arrived at 2pm after a long day of travel. The front desk asked us to pay $25 for early check-in because check-in is not until 3pm. It was a terrible first impression and made the hotel feel like they wanted to get every last penny. The first night we stayed there they were repaving the road in front of the hotel. Beeping, crunching and vibrating all night.

Pros: The woman in charge of breakfast was lovely, very friendly, and great at her job. The rooms were very clean.
Leisure Family
10/10
Exceptional
25 Jun 2025
Chino

Great little spot with fair pricing

It was clean and priced fairly. The rooms are on the smaller side but it was clean and comfortable. Parking is a little tight, if you have a trailer there’s no room for that onsite.
Business
10/10
Exceptional
21 Jun 2025
Frances
Great place to stay close to Stanford University
Leisure Family
10/10
Exceptional
18 Jun 2025
bonnie
Location is in great proximity to Medical School campus and Stanford Mall. It's within walking distance to many restaurants and easy available parking as well. Some noise due to proximity to road but clean and comfortable.
Friends_and_family Family
8/10
Excellent
17 Jun 2025
Midori
The train noise is pretty loud. The air conditioner was good. Got really cool in the room.
Leisure Family
6/10
Pleasant
13 Jun 2025
Paul
Noisy both traffic and staff vacuming or leaf blowing at 7am!
Partner
10/10
Exceptional
08 Jun 2025
Tom
Location
10/10
Exceptional
04 Jun 2025
Hanoi
Very clean staff was very friendly. Very convenient location close to Stanford grocery stores and shopping..
Business Family
8/10
Excellent
30 May 2025
Roseann
Breakfast was more than a continental but not as good as I hàve had from previous Best Westerns. I love how the toilet paper and tissue were made into flowers :) convenient location near food and other leisure activities.
Friends_and_family Family
10/10
Exceptional
23 May 2025
Kayla
Great stay!
Friends_and_family Friends
10/10
Exceptional
11 May 2025
Michelle
Staff was great and although this is a very dated property, the rooms were nice & the beds were comfortable.
Business_and_leisure Family
8/10
Excellent
04 May 2025
Ana
Very close to Stanford
8/10
Excellent
04 May 2025
Janice

One Night Stay

Everything was great. Shower pressure was amazing! Parking a little tight.
Partner
10/10
Exceptional
01 May 2025
Joon
facility itself was overally good enough, but the payment i made to Expedia was an extortion, not being able to accept this , i paid much more than what it supposed to be
10/10
Exceptional
20 Apr 2025
Aykhan
Nice
Business_and_leisure Self
10/10
Exceptional
17 Apr 2025
Katherine
Second time I\"ve stayed there. Despite the doors facing the outside, I feel safe and it's so clean and modern. Staff are generous and kind. The free breakfast is amazing. Robot coffee machine and waffles...and a breakfast steward to help you with anything you might need.
Business Self
10/10
Exceptional
08 Apr 2025
Susan
This was a very positive stay. Friendly, clever, and helpful. The breakfast was good. Love it. Will stay again.
Leisure Family
10/10
Exceptional
07 Apr 2025
Clairen
Didn't like the narrow covered parking area. I damaged/scraped my truck when trying to park.
10/10
Exceptional
03 Apr 2025
Katherine
It was cute, breakfast was amazing, staff were outstanding
Business Self
2/10
Poor
25 Mar 2025
Zijun
I regret to leave this slightly negative review here. On the last day before check-out, my room was not cleaned. One clerk explained that it was due to the system being down, while another told me they don’t offer cleaning the day before check-out. These inconsistent explanations were a bit confusing and frustrating. A manager assured me they would be in touch to resolve the issue, but unfortunately I haven't received the follow-up. I’m sorry to leave this message here, but I hope the hotel can work on improving its communication and service.
Business Self
8/10
Excellent
24 Mar 2025
David
Its nice and clean.
Business Family
10/10
Exceptional
02 Mar 2025
Glen

Excellent in every way!

Very clean! Comfortable, updated rooms, great location, and the kindest most accommodating staff in the business. Highly recommend!
Partner
6/10
Pleasant
01 Feb 2025
Chrysalis
Staff were friendly & rooms clean. The beds weren’t the best and frames a little cheap. They made a lot of noise with any movement. There was night construction which was pretty loud from our room. The breakfast was decent and staff very attentive to the food and cleanliness.
Friends_and_family Family
6/10
Pleasant
26 Jan 2025
Rosalyn
Unfortunately the noise from the main road is very loud and pretty constant. They do supply ear plugs which tells you lots. Laura the front desk and Jess the breakfast girl and the housekeeping ladt were great...the manager not so much.
10/10
Exceptional
06 Jan 2025
Li Mei
Good
Leisure Family
2/10
Poor
06 Jan 2025
Jessica
We had to check out early due to ppl upstairs making too much noise it was almost 1 am midnight and we couldn’t sleep.
10/10
Exceptional
04 Jan 2025
Joonhee
This BW Riviera was a surprisingly awesome. Staff are wonderful and the room we had. Wow! Maybe just updating the bathroom but I report no negatives.

I have been to many hotels around the world including overwater bungalow to wooden structure in Afghanistan and this was one place that I blurted \"wow\"

It served our needs as far as location and this place was a delightful surprise. Will stay here over the other higher tier places.

That coffee machine was the clutch though.
Business_and_leisure Pet
8/10
Excellent
30 Dec 2024
Priscilla
It was super close to Stanford Hospital! I also was able to get a wholesome breakfast before I had to go to the hospital.
2/10
Poor
27 Dec 2024
Ciara
I have never had an issue staying a hotel but over the last week was horrible. Caring for my sick grandmother at Stanford driving back and forth I would hope to get some quiet, not the case people stomping above me, people running passed my door, and yelling all through the late hrs. When I was asked how my stay was I told them horrible and the front just stared at me and just asked me if I wanted my receipt didn’t ask what happened or anything. The only person that did her job very well was the lady at the breakfast counter she was apologetic when the simplest things didn’t go right and went to fix it right away. I unfortunately don’t recommend this felicity
Self
8/10
Excellent
27 Dec 2024
jason

Good value

Clean
Friends_and_family Family
6/10
Pleasant
20 Dec 2024
Michael
Construction Zone in progress. Noisy people above us on first floor.
Business_and_leisure Partner
10/10
Exceptional
19 Dec 2024
Jerome
The entire property was kept extremely clean.
10/10
Exceptional
16 Dec 2024
Revery

Great stay for campus visit.

We chose the property based on price and proximity to university campus. I was expecting a typical drab and frumpy motel. What we found was a clean, cheerful property well maintained with freindly staff. The room was clean, smelled fresh and inviting. Considering the locales, a good value for the money
Friends_and_family Family
6/10
Pleasant
02 Dec 2024
Douglas
Thermostat was turned off when I arrived and the room was very cold. It took some time to warm up. Also lukewarm water in the shower both mornings of my stay. Disappointing. Great location, however.
10/10
Exceptional
16 Nov 2024
Scott
Great service!
Leisure Friends
10/10
Exceptional
11 Nov 2024
Shirley
Staff was exceptional, professional & courteous.
10/10
Exceptional
05 Nov 2024
James
Excellent and friendly staff and clean and comfortable rooms.
Family
8/10
Excellent
03 Nov 2024
arlo
Good
10/10
Exceptional
25 Oct 2024
Grace
Excellent
8/10
Excellent
23 Oct 2024
Alice C.
Close to the event we need to go
Business
6/10
Pleasant
20 Oct 2024
Jared
Breakfast was good. Facility was under construction and there was road construction. Lots of road noise
Leisure Family
10/10
Exceptional
19 Oct 2024
?
Good

Location & surroundings

Best Western Plus Riviera
15 El Camino Real, Menlo Park, United States

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Best Western Plus Riviera

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