Name: Graduate By Hilton Palo Alto
Address: 488 University Ave, Palo Alto, 94301, US

2/10

Poor

23 Jun 2026

Lisa

Horrible customer service
No TV working
A double charge on my card
No help, no manger for 3 days
Do not recommend at all for the 500$ price tag

10/10

Exceptional

22 Jun 2026

Christina

Charming hotel. Loved our room! The staff were so friendly. Lots of places to dine in the area. Will stay again.

Pet

4/10

Poor

18 Jun 2026

Zaire

We booked a king sized bed , when we arrived we were shocked to see what looked like a full. The room itself was also a lot smaller than photographed. When we asked about it the front desk staff wasn’t very helpful and gave us attitude. There wasn’t even enough space for our luggage without stepping over it . We were told that nobody ever complained about the space but the reviews say otherwise and we overheard another family requesting ta larger room the next day. Bar was completely booked for outside people which was the only real space available other than the room at the hotel. Very expensive to include no amenities…not even a laundry service. Also the shower kept clogging.

Family_with_children

10/10

Exceptional

17 Jun 2026

Zandra

Beautiful and fun hotel.
Nice location.
Make a point to check out the rooftop bar.
F&B pricey, but that’s par for the course in Palo Alto.
I wish they had a “normal” coffee pot in the room vs a fancy pour over and free lobby coffee would be nice.
We hope to return next year.

Family

8/10

Excellent

12 Jun 2026

Patricia

Great location and fun decor. The hotel was not as crisp as it was a couple years ago when I stayed there. Most notable the carpet on the stairs was tattered and the elevator was tired. The rooftop bar was closed for a private event and no restaurant was open when we arrived in the afternoon both of which were disappointing and made it difficult to use the resort credit. Also - wish they had a small gym.

Partner

10/10

Exceptional

07 Jun 2026

Jason

Charming historical hotel combined with the Graduate branding and playfulness. Breakfast in the bar area was excellent. Convenient nearby parking that on the weekends was free and great location to a variety of restaurants and near the Stanford campus.

Friends_and_family Family

4/10

Poor

03 Jun 2026

Stephane

Make sure that you are assigned an uneven room number at check in! All the even number rooms face the University avenue and it is very noisy! To a point that the hotel leaves \"noise reduction kit\" in the rooms...
Rooms are relatively small. Nice location in the heart of Palo Alto.
The ratio price / quality of sleep is not what we expected, we will not return and rather book a cheaper hotel if it is to sleep above a noisy street...

Partner

10/10

Exceptional

27 May 2026

Cara

Amazing hotel! Beautifully designed and homey feeling. An absolute must-stay!

Partner

8/10

Excellent

25 May 2026

Judith

The only thing was that it was hard to figure out the air conditioner and the room was a bit stuffy .

Friends

10/10

Exceptional

21 May 2026

Pamela

The hotel was unexpectedly nice, the decorations were cool and the staff really helpful and professional. The location was ideal as it was on the college strip! Great stay!

Friends

10/10

Exceptional

20 May 2026

Margaret

Rooftop bar was closed during my stay, otherwise everything was fabulous!

Family

10/10

Exceptional

18 May 2026

Nicholas

The staff were fantastic and the rooms were great!

Partner

8/10

Excellent

17 May 2026

Joahnna

Booked last minute for BTS concert. It’s about 1 mile walk from the Stanford Stadium. Area near lots of restaurant, cafes and dessert place. Will book again!

Family

10/10

Exceptional

05 May 2026

ROBERT

Beautiful

Self

10/10

Exceptional

28 Apr 2026

Christopher

Very welcoming staff. Always pleasant and helpful.

Self

2/10

Poor

27 Apr 2026

Cristiano

We arrived in the afternoon. Both the rooftop bar as well as the lobby bar were closed for some unspecified “renovations” (even though the lobby bar was open the next morning to serve breakfast). We were given nice rooms with great decor: but no coffee machine, bathrobes or slippers. Then the night came - I had assumed that University Ave would be quiet at night and how wrong I was. A mega loud street cleaning truck was in front of the window for an hour between 3am and 4am. Had we known about it, we could have prepared with ear plugs - but no one told us. So, sleepless night. There are rooms facing the back, but no one offered. Breakfast, average. Hotel choices in Silicon Valley are limited, but this one should be avoided.

Business

10/10

Exceptional

20 Apr 2026

gordon

Thoughtful and great design improvements were obviously done which enhance the customer experience. But the outstanding aspect of the hotel is the youthful very friendly and very helpful team of people. Well done !

Partner

10/10

Exceptional

19 Apr 2026

Henry

What a lovely stay at the Graduate hotel Palo Alto. Beautiful property and rooms.

Partner

8/10

Excellent

06 Apr 2026

Rachel

Very cool and stylish property. I loved the theme throughout the hotel. Furnishings felt like they were in good condition. The bed was very comfortable for a 5 month pregnant guest! The $25 credit for food/drink was very nice and I made use of it. I think the breakfast was better than the lunch/dinner offerings. The coffee in the room could be better. I didn't use it since it was just instant coffee. Great location, friendly staff. Would come again.

Partner

6/10

Pleasant

05 Apr 2026

Andrea

Great location but tiny rooms very cramped

Self

10/10

Exceptional

29 Mar 2026

Anthony

The place was cozy and nice.

Partner

8/10

Excellent

27 Mar 2026

Gabriela

Overall OK. Not good coffee at the room. They didn`t replace soap

Self

10/10

Exceptional

14 Mar 2026

Adam

Friendly

4/10

Poor

10 Mar 2026

DAVID

Valet never got off his stool. I had to go to him. Desk person was great. TV Netflix etc didn’t work. Bed was terrible, bathroom was below average in amenities. Almost no closet space. Not what we would expect from a Hilton property.

Partner

10/10

Exceptional

09 Mar 2026

Janet

This property has elegant history and taste. Very lovely!

Business

10/10

Exceptional

08 Mar 2026

Vipin

Courteous staff

Self

10/10

Exceptional

10 Feb 2026

Ken

Helpful friendly staff, great location!

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Arthur

Great

8/10

Excellent

20 Jan 2026

debra

na

10/10

Exceptional

20 Jan 2026

Xueqing

Very good experience overall!

Leisure Family

10/10

Exceptional

17 Jan 2026

Diane

Charming hotel with welcoming staff.

10/10

Exceptional

03 Jan 2026

Michael

All good

Leisure Partner

10/10

Exceptional

20 Dec 2025

David

Amazing stay and great location

10/10

Exceptional

08 Dec 2025

Kathleen E

Great hotel especially if affiliated with Stanford.

10/10

Exceptional

06 Dec 2025

Holly

Very sweet staff! Lovely room!! Such a cute hotel!

Partner

6/10

Pleasant

24 Nov 2025

Blake

It was odd that the service staff was using the main elevator, I had to stop at multiple floors, multiple times, for the service staff to lug their materials into the elevator. Breakfast took way too long to serve simple items.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Bryan

Nice decor and service. Rooftop deck closed for renovations. I would have appreciated receiving advance notice of this amenity being closed during my stay.

Leisure Family

10/10

Exceptional

23 Nov 2025

Tauni

Wonderful staff

Friends_and_family Family

6/10

Pleasant

23 Nov 2025

stephen

Half of the hotel rooms overlook the wall of another building so unless you get a room facing the street you will get the view of the wall. You’ve been warned.

Leisure Family

8/10

Excellent

23 Nov 2025

Liisa

Great location

Leisure Family

8/10

Excellent

10 Nov 2025

Inessa

Nice place great location

10/10

Exceptional

02 Nov 2025

Diane

Everything was amazing!

Leisure Friends

10/10

Exceptional

02 Nov 2025

Rhonda

Great staff. Comfortable beds and rooms. Best shower ever!!

Very convenient!

Leisure Friends

10/10

Exceptional

30 Oct 2025

Balaji

Really terrific. Wish they had a fitness center

Business Self

10/10

Exceptional

27 Oct 2025

NATASHA

Nice young people at fron desK

2/10

Poor

24 Oct 2025

Daniel

In room 201, woken up by noise on the adjacent alley each night, as early as 4a. Horrible.

8/10

Excellent

24 Oct 2025

Lauren

Staff was friendly. My room happened to be quite loud with street noise. I’m sure not all are.

Business

10/10

Exceptional

21 Oct 2025

Nizhoni

We had the best stay here and will be back when we return to Palo Alto!

Leisure Partner

2/10

Poor

02 Oct 2025

Chris

Staff upon arrival were just rude, there was no water, no food, no parking, and the lifts were suspect. They charged $25 a day for food but there was none. No breakfast included in a room that costs almost $500 a night. Awful place and I feel I was conned.

10/10

Exceptional

30 Sep 2025

Cedar

Perfect. Was so glad I stayed here instead of the property around the corner where I was for a conference and which as 3x more expensive. I love the antique Otis elevator but did have a hard time using it. It took me some time to realize that there are two elevators.

Would love to stay here again!!!

Business Self

10/10

Exceptional

17 Sep 2025

Maria Celia

Great character and location

Leisure Family

10/10

Exceptional

28 Aug 2025

Dustin

Excellent stay!

10/10

Exceptional

14 Aug 2025

Byron

Loved our stay!

Leisure Family

8/10

Excellent

13 Aug 2025

Ramtin

Very nice place to stay and very friendly staff, Location is amazing close to anything you really want

Only drawbacks are it can get very loud at nights especially when the garbage trucks collecting garbage around 4am. Also there is no gym in hotel and no other option for workout during your stay. Maybe they can partner with some of the gyms nearby.

Business

10/10

Exceptional

24 Jul 2025

Beth

Perfect Hotel in Perfect Location!

What a stunning and charming historic hotel in the heart of Palo Alto. The staff is fantastic, the hotel decor and style is gorgeous and unique, the rooms are beautifully decorated and appointed and the roof-top lounge is a must for the view and a drink by the fire. Would 100% recommend. This hotel a total gem.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Li Rong

front desk staff are very friendly and helpful. It's a pleasure to stay at the Graduate. I'll come back again.

10/10

Exceptional

20 Jul 2025

Zachary

Proximity to restaurants, shopping and business. Great staff. Nice comfortable and quiet room. Unique atmosphere with great rooftop bar.

Business Self

8/10

Excellent

02 Jul 2025

Dean

Unique property. Climate control had no instructions and was impossible to operate. Street sweeping in the middle of the night woke us up.

Leisure Family

10/10

Exceptional

30 Jun 2025

Naiomi

We enjoyed our stay. The staff was kind and helpful and the roof top bar was a big bonus. I wish we had more time up there. My only complaint was the mattress because it sagged a bit in the middle.

Partner

10/10

Exceptional

21 Jun 2025

Cheng-Yu

the facility is in great condition. Love the design of the whole facility. Staffs were friendly and helpful.

Leisure Family

10/10

Exceptional

20 Jun 2025

Paola

Nice beds and great location

Leisure Family

8/10

Excellent

20 Jun 2025

Troy

Property was nice. Really unique with a good tie to Stanford. However, absolutely not worth the $800 / night I paid. Outrageous pricing for what you get.

Leisure

6/10

Pleasant

19 Jun 2025

Trent

Room AC was erratic and keep going from warm to cold.

Rooftop patio warned me to bring a passport if I came a second time because I had a Canadian ID (I am 55 years old!).

Business Self

10/10

Exceptional

19 Jun 2025

Dan

Best located hotel in Palo Alto, super designed, cozy

Leisure Partner

4/10

Poor

08 Jun 2025

Bard

Don’t stay on the 6th floor unless you are deaf.

Stayed on 6th floor. Booming music playing in rooftop bar carried through the ceiling late into the night. Could not sleep.

Business

8/10

Excellent

08 Jun 2025

Mark

Rooms were small but very comfortable, staff very pleasant and helpful , room service would be nice.
Note if you’re on the 6th floor there is music from the rooftop bar above until 10pm on the weekends ( good to know).
Overall good vibe and great location!

Leisure Partner

10/10

Exceptional

07 Jun 2025

Katherine

Super stylish, great location, beautiful amenities! Would definitely stay here again.

Leisure

6/10

Pleasant

06 Jun 2025

Caroline

The property is really pretty and in a great location. However, check-in was frustrating after a 7-hour drive. I had booked and paid for two rooms, but was initially told there was only one. After some back-and-forth and help from other staff members, they finally located the second room. Unfortunately, they couldn’t place both rooms on the same floor. If both rooms had been found right away, I’m sure we could’ve at least been near each other.

Also, I was woken up around 4 a.m. by a very loud noise that sounded like a vacuum and lasted for about 30 minutes. It was hard to get good rest. The doors in the building also close very loudly — every time someone shut their door, our room would shake.

Overall, the location is great, but the experience could’ve been better.

Leisure Family

10/10

Exceptional

03 Jun 2025

Paola

The bikes

Leisure Partner

10/10

Exceptional

27 May 2025

Diego

It is unique and clean.

Leisure Partner

8/10

Excellent

26 May 2025

Verified traveler

Nice property in great location and amazing water pressure in shower. Downsides were VERY loud service in alley starting at 5 am and no coffee in lobby.

Business

10/10

Exceptional

23 May 2025

Harmeet

Excellent boutique hotel with very professional and helpful staff. Really enjoyed my stay and would stay again on my next visit.

Business Self

8/10

Excellent

22 May 2025

Yoshihiko

Charged 29.63USD from HILTON HOTELS (GRADUATE PALO ALTO). But I got No invoice for this charge. Could you please ask them to issue invoice?

Business

10/10

Exceptional

18 May 2025

Yasmin

Fantastic

Such a unique and beautiful hotel! The staff was so friendly and the rooftop bar was a gem. This is my top pick for hotels in the Peninsula.

Friends_and_family Family

10/10

Exceptional

17 May 2025

Jeffrey

Such a great older hotel. Feels like you’re in Europe without the airfare, staff could not have been nicer and more attentive.

Leisure Partner

2/10

Poor

01 May 2025

Melissa

Average hotel

10/10

Exceptional

22 Apr 2025

Carlos

I loved the bycicles.

Business Self

10/10

Exceptional

06 Apr 2025

kerem

Overall what a good university town needs!

8/10

Excellent

01 Apr 2025

Maria

Love the location. Right in the heart of town and easy walking through the town and into Stanford. Quirky hotel and decor made for a unique stay. Without a gym and more amenities, the price feels a bit steep.

Leisure Family

10/10

Exceptional

15 Mar 2025

John

nice

10/10

Exceptional

14 Mar 2025

Marc

Great location and great rooftop bar

10/10

Exceptional

17 Feb 2025

Van

Great location, easy check in and out. The room was cute and cozy and clean. Rooftop deck is a plus!

Business

10/10

Exceptional

19 Dec 2024

Kahina

Great design and concept. Only thing missing is a gym.

Business Self

10/10

Exceptional

08 Dec 2024

Holly

A must stay kind of place!

We loved this charming hotel in the heart of Palo Alto University district. The decor was beautiful! Friendly helpful staff and such a lovely festive lobby! We will definitely stay again!

Partner

8/10

Excellent

26 Nov 2024

Ernest

I find it amazing that the Hotel did not provide some basic items for visitors!
A book in some draw that provides information about the hotel services!
How do I call the front desk
Is there room service?
How do I reach housekeeping?
In fact, how do I use the phone?
It is as if someone in senior management never managed a real live hotel before

Partner

10/10

Exceptional

24 Oct 2024

Nicholas

The decor was somewhere across between elegant and quirky and it had a beautiful deck bar and restaurant. It was a beautiful and fun place to do find solace.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Oct 2024

Patricia

Very friendly staff. Fun decor. Lovely rooftop bar.

10/10

Exceptional

10 Oct 2024

Luiz Fernando

Excelente

Business

8/10

Excellent

04 Oct 2024

Verified traveler

Nice hotel but some hidden costs. Got charged about 90 dollars of some sort of city costs on our check out.

10/10

Exceptional

21 Aug 2024

Brian

Awesome eclectic and historic hotel. Much better than the bland, corporate stuff. Clean, comfortable and great staff. Awesome art everywhere.

Business Self

10/10

Exceptional

18 Aug 2024

Marianne

Everyone was so friendly, accommodating for my request for a later check out time. Thoughtfully decorated and appreciate all the cute details. Would stay again

Leisure Self

10/10

Exceptional

03 Aug 2024

Andrew

Amazing location and lovely restored historic building with unique charm. Friendly service and well maintained and operated

Leisure Partner

10/10

Exceptional

26 Jul 2024

Michele

A really special property - so very well apointed ! The staff is incredible and goes well beyond - from the hosts at the checkin desk, to the bartender at the rooftop bar, to the gentleman that served me coffee and breakfast to go in the hotel dining on the ground floor.. it all made for a memorable experience!

Leisure Self

10/10

Exceptional

21 Jul 2024

Madina

Perfect location, amazing staff and service!!! Thank u!!!

10/10

Exceptional

17 Jul 2024

Meagan

Great 😊

8/10

Excellent

16 Jul 2024

Katherine

Wonderful quick stay for a work trip. Clean rooms. Lovely staff. Big downside is no workout facilities.

10/10

Exceptional

15 Jul 2024

Yin

Polite staff!!

10/10

Exceptional

09 Jul 2024

Agnita

Wonderful place

Business Self

10/10

Exceptional

08 Jun 2024

Ann Marie

The property was great! Great location, super clean, comfortable beds and sheets, and super fun interior decor!

Leisure Family

10/10

Exceptional

26 May 2024

Suneet

Had an amazing experience at the unique graduate hotel. The staff was friendly. The property was well maintained and charming. Location was very convenient to downtown. Had an amazing time !! Would highly recommend

Leisure Family