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El Prado

San Jose - Silicon Valley - CA · United States

520 Cowper StreetView location

9.4/10Excellent684 Reviews
Cleanliness9.8/109.8
Service9.4/109.4
Comfort9.6/109.6
Condition9.4/109.4
Location9.8/109.8
Neighborhood9.6/109.6
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About El Prado

Visitors may take advantage of the Wi-Fi connection on public areas. El Prado does not offer 24-hour reception. El Prado may charge a fee for some services.

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With a stay at el PRADO, you'll be centrally located in Palo Alto, steps from Silicon Valley and 15 minutes by foot from Stanford University. This family-friendly hotel is 6.4 mi (10.3 km) from Shoreline Amphitheatre and 12.8 mi (20.5 km) from Levi's Stadium.

Make yourself at home in one of the 62 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Private bathrooms with showers feature designer toiletries and hair dryers. Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Palo Alto? This hotel has 7000 square feet (650 square meters) of space consisting of conference space and meeting rooms.

Extended parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 32 Pet max weight (per pet) in lb is 70 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 10 to 100 per person
    • Valet parking fee: USD 35 per night (in/out privileges)
    • Pet fee: USD 75 per pet, per stay
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 25.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Silicon Valley 0.1 km / 0.1 mi
Stanford Theatre 0.5 km / 0.3 mi
Stanford Shopping Center 1.2 km / 0.7 mi
Stanford University 1.3 km / 0.8 mi
Palo Alto Junior Museum and Zoo 1.7 km / 1 mi
Palo Alto Art Center 2.1 km / 1.3 mi
Cantor Arts Center 2.1 km / 1.3 mi
Stanford Stadium 2.4 km / 1.5 mi
Lucile Packard Children's Hospital Stanford 2.4 km / 1.5 mi
Allied Arts Guild 2.5 km / 1.6 mi
Stanford Maples Pavillion 2.6 km / 1.6 mi
Hoover Tower 2.6 km / 1.6 mi
Frost Amplitheater 2.7 km / 1.7 mi
Stanford University Medical Center 2.9 km / 1.8 mi
Menlo College 3.7 km / 2.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Wi-fiExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    El Prado

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    El Prado

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE QUEEN BEDQUADRUPLE • DELUXE QUEEN BEDQUA.DX-QN

    Photos are not available for this room type.

    El Prado

    QUADRUPLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    El Prado

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXEQUADRUPLE • DELUXEQUA.DX

    Photos are not available for this room type.

    El Prado

    QUADRUPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    El Prado

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about El Prado

9.4
Excellent
684 Reviews
Cleanliness
9.8 /10
Service
9.4 /10
Comfort
9.6 /10
Condition
9.4 /10
Location
9.8 /10
Neighborhood
9.6 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
13 Jul 2026
Alexandra
We had such a great time staying here. It’s a beautiful hotel with very comfortable and large rooms and in a great location. The staff was so kind and helpful and our rooms were so nice we didn’t want to leave!
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
John
This hotel is a gem in Silicon Valley. So well done with attention to details.
Friends_and_family Family
10/10
Exceptional
11 Jul 2026
Marissa
Staff was very friendly and the room was perfect.
Family
10/10
Exceptional
09 Jul 2026
Samuel
Beautiful well decorated room in the heart of Palo Alto. Walking distance to several restaurants and shops. Loved the art deco vibe
Family_with_children
10/10
Exceptional
29 Jun 2026
Lois
Lovely hotel, great staff, immaculate and perfect location in downtown Palo Alto.
Highly recommend
Self
10/10
Exceptional
09 Jun 2026
Soeun
Great staff. Mika, Eddie and Nasir were all so helpful. I didnt catch the name of the young valet but he was great too. Will return.
10/10
Exceptional
08 Jun 2026
Babak
What a great gem we found in the heart of Palo Alto, great room and extremely quiet! Get a courtyard room, reminded me of old Europe!! Would highly recommend!
Partner
2/10
Poor
28 May 2026
lori
When we checked it turns out they gave us a nice room but not the specific one that I booked which was one of the most expensive rooms. When I brought this up they blamed Expedia and said they couldn’t do anything about it.
Expedia blamed the property. Don’t know who to believe . Probably won’t be staying there again
10/10
Exceptional
22 May 2026
deborah
Very pretty room, a short walk to food and shops which was great. We went to a concert at Stanford and we could have walked if we wanted.
Room was very nice, no room in the mini fridge for our stuff( had to pull out some of the alcohol til we checked out) we don’t drink so a full fridge of alcohol was not a perk for us.
Friends_and_family Family
10/10
Exceptional
19 May 2026
Julie
The hotel is lovely in every way - quiet, super clean, roomy, elegant. We felt like honored guests and enjoyed padding down the hall in our slippers every morning for coffee. Even the balcony overlooking Cowper was wonderful for morning coffee or afternoon wine. Highly recommend!
Partner
10/10
Exceptional
13 May 2026
Anne
The El Prado was a lovely hotel to stay while visiting family in Palo Alto. Room was spacious, and had a very comfortable bed, nice bathroom, and pleasant decor. Location was convenient for walking to restaurants and small shops. There s no restaurant at the hotel, but you can order room service for breakfast, which was very good! I would stay at this property again.
Friends
10/10
Exceptional
11 May 2026
Kevin
Clean room, interest interior, comfortable beds,
Friends_and_family Family
10/10
Exceptional
04 May 2026
Zeina
Walking distance
Friends
10/10
Exceptional
03 May 2026
Julie
We stayed for a friend's wedding at the hotel. All of the staff from valet, check-in, housekeeping, and the reception servers were great. The room was better than the pictures online made it look. It was spacious, comfortable, quiet, and clean. We live close enough that it would have been doable to drive home after the wedding reception, but I'm glad we decided to stay. We slept soundly and enjoyed a nice breakfast in bed before returning to normal life. If there's another event that brings me to this part of The Bay, I wouldn't hesitate to stay again.
Partner
10/10
Exceptional
03 May 2026
Cynthia
Wonderful stay and the staff is so professional and kind.
Family
10/10
Exceptional
22 Apr 2026
ROBERT
Amazing
Self
10/10
Exceptional
21 Feb 2026
Stephanie
Beautiful hotel, perfect location, friendly staff, lovely coffee service.
Family
10/10
Exceptional
30 Jan 2026
Richard
Nice hotel. Good location. Quite clean. Fitness room seemed a bit lacking.

Staff were very nice!
Business
10/10
Exceptional
27 Jan 2026
liz marie
Clean, beautiful, and great staff. Tons of nice places within walking distance.
10/10
Exceptional
16 Jan 2026
Peter
Very nice clean and large room with a balcony facing the courtyard
Leisure Family
10/10
Exceptional
10 Jan 2026
Katherine
The staff was super friendly and helpful. And the hotel was beautiful, and way prettier than expected. Definitely would recommend!
Leisure Friends
10/10
Exceptional
04 Jan 2026
William
Amazing quiet calm and easy
Leisure Family
10/10
Exceptional
30 Dec 2025
Sung Won
A charming classic interior design with a lovely balcony. The staff are friendly and welcoming.
10/10
Exceptional
21 Dec 2025
Honghao
Awesome room!
10/10
Exceptional
18 Dec 2025
Jose
Everything was wonderful!
Business_and_leisure Family
10/10
Exceptional
30 Nov 2025
Dongping
This hotel is a gem on prime location! Modern luxury setting. Room size is good. So many great restaurants and coffee shops just steps away. 2nd floor library and bar area is perfect place to chat with friends.
Leisure Family
10/10
Exceptional
23 Nov 2025
LESLIE J
Super friendly staff, lovely room. Very quiet. Convenient location and Il Fornaio adjacent is nice.
Partner
10/10
Exceptional
29 Oct 2025
Gennesis
It is mainly in room dining, there’s only a lounge to dine in… but the property is very pretty and the rooms are fabulous
10/10
Exceptional
23 Oct 2025
Dorothea

Romantic Weekend Getaway

Romantic getaway to downtown Palo Alto. Enjoyed visiting. Art Galleries,
Palo Alto Code Art Festival and the Cantor Museum. There are so many great restaurants in the area too! The staff was so kind and helpful and welcomed us with a bottle of champagne and
Strawberries for our 30th wedding anniversary.
Partner
10/10
Exceptional
22 Oct 2025
David
Great stay - big, well appointed rooms in an excellent location
10/10
Exceptional
21 Sep 2025
Cora
Fantastic location. Helpful staff. Comfortable rooms.
Business Self
6/10
Pleasant
21 Sep 2025
Georgia
The property is lovely and well maintained. I am not quite sure how it is a 5 star property. There is no in room coffee/tea. It is provided by the elevator from 6-10. Not ideal. There is no complementary bottled water. There is limited room service. The staff was very nice.
Friends_and_family Family
10/10
Exceptional
28 Aug 2025
Liz
Super friendly staff. Pet friendly. Walking distance to shops and restaurants.
10/10
Exceptional
05 Aug 2025
Jennifer

Paris in Palo Alto

Felt like being in Paris. Love this hotel!!
Partner
10/10
Exceptional
20 Jul 2025
Rachid

Loved it!

In the heart of Palo Alto next to all the restaurants. We took 2 suites. Both on the 4th floor. Excellent layout, sunlight, furniture, bedding and bathroom cleanliness. Boutique hotel lived up to our expectations from the valet to housekeeping. If you have a room facing the courtyard, expect a bit of echo from the il fornaio terrace downstairs but it is not significant. Definitely coming back.
Friends_and_family Family
10/10
Exceptional
29 Jun 2025
George

El Prado Palo Alto

Fantastic property with well trained customer friendly folks ready to help you with anything you need. Highlight however was the quality and comfort of the bed and linens. Top notch. We will be back.
Friends_and_family Family
8/10
Excellent
20 Jun 2025
Terry
Location amazing - rooms large, clean and well furnished. Front desk helpful and pleasant. Maintenance slow and low standard ( took 24 hours to get a simple sink “ stopper” fixed — and
Self
10/10
Exceptional
06 Jun 2025
Thomas
Great Location
Partner
10/10
Exceptional
06 Jun 2025
Carlos
Great place to stay in downtown Palo Alto. Rooms are neat.
Leisure Partner
10/10
Exceptional
03 Jun 2025
James
Nice rooms.
Leisure Partner
10/10
Exceptional
20 May 2025
Nicole
Overall great stay. The hotel is in a great location to downtown with plenty of shops and restaurants nearby.
Leisure Family
10/10
Exceptional
04 May 2025
Lourdes
We stayed here as guests for a wedding reception in the hotel. It is in a very good location in downtown Palo Alto. Beautiful classic interior decor, super quiet rooms, friendly service, easy city parking across the street and next door, with high speed EV chargers, in addition to valet parking in the hotel. The Italian restaurant, Il Fornaio, is next door to the hotel and convenient, where the rehearsal dinner took place. The reception in the hotel was amazing, the food was delicious, especially the abundant hours d'oeuvres, and charcuterie boards. The service was outstanding, and the facilities were beautiful and well maintained. We truly enjoyed our stay, and would highly recommend for a wedding reception.
Leisure Family
10/10
Exceptional
17 Apr 2025
Marcia E.
Beautifully restored hotel, very charming. Staff were gracious and attentive. Lovely room decor.
Business_and_leisure Friends
10/10
Exceptional
29 Mar 2025
Terry

Two night visit

Two night visit to see friends and family in Palo Alto area and a few doctor’s appointments at Stanford Byers.
Partner
8/10
Excellent
22 Mar 2025
Paul
Convenient for my purpose
10/10
Exceptional
10 Mar 2025
Borui
spacious room!
8/10
Excellent
17 Feb 2025
Sofia
The Hotel has a great location, rooms are super spacious and clean. The lobby is quite small with minimal seating area. Service and staff were really really nice and friendly and did an amazing job. However there was a huge downside to us that there’s no actual restaurant in the hotel to dine for breakfast or a bar to have a drink. There’s only in room dining available which would’ve been fine, except we were staying with out family in 4 different rooms and we were never able to just come down and have breakfast all together. We like to sit down for breakfast, not have breakfast in the room.
Leisure Family_with_children
10/10
Exceptional
12 Feb 2025
John
Beautiful rooms and finishes
Leisure Partner
10/10
Exceptional
09 Feb 2025
Niteen
Convenient location. Excellent rooms.

Need coffee maker option in room.
Leisure Family_with_children
10/10
Exceptional
03 Feb 2025
gloria

Perfect room location and ambiance

One of the nicest rooms we’ve ever stayed in. Great staff so helpful
Friends_and_family Friends
10/10
Exceptional
26 Dec 2024
Gordon

Christmas visit to Palo Alto

Perfect location in beautiful downtown Palo Alto
Very comfortable room and great car vallet service.
Partner
10/10
Exceptional
26 Dec 2024
Cameron

Exceptional staff, luxury amenities

The hotel and staff were exceptionally friendly and accommodating during our stay as I had recently undergone surgery at Stanford. They went out of their way to make me comfortable. It is a lovely hotel with luxury amenities.
10/10
Exceptional
23 Dec 2024
James
Very helpful staff! Appreciated our upgrade!
10/10
Exceptional
23 Dec 2024
H
Good site and well managed team.
Business_and_leisure Partner
8/10
Excellent
17 Dec 2024
Ian
While the daytime front desk manager provided 5 star service, when the night time manager started it was amateur hour. The doorman also never opened the door for me. Surprising for a hotel of this caliber. Otherwise the property itseld was a gem. The room felt so comfortable, as if we were at home in our apartment. The bathroom was especially nice with marble tile. Also, not related to my review but there is a coffee machine in a common area that is for employees only. It seems a little odd.
Business Partner
10/10
Exceptional
14 Dec 2024
Julie
My most recent stay at El Prado was fantastic! The rooms are a very decent size, the bed super comfortable and the staff is super accommodating and friendly. Highly recommend!
Business Self
10/10
Exceptional
27 Nov 2024
Nikka
The best hotel near Stanford!
10/10
Exceptional
17 Nov 2024
Michelle
Beds were plush. Room very comfortable and spacious. Coffee bar was very convenient. Great location and service.
Friends_and_family Family
10/10
Exceptional
16 Nov 2024
Lindsey

Great atay

Pre-check in was extremely efficient and helpful. Rooms clean and well appointed. Bed and pillows very comfortable.
Partner
10/10
Exceptional
15 Nov 2024
Alissa
We enjoyed our brief stay! I would stay here again in a second. Lovely- highly recommend!
Business Partner
10/10
Exceptional
11 Nov 2024
Verified traveler

Weekend in Palo Alto

Lovely room to crash for weekend after long haul flight from Asia. Bed comfy and linens/ towels good quality. Room quiet and perfectly dark. Nice extra to have free coffee in mornings!
Partner
10/10
Exceptional
16 Oct 2024
Elizabeth

Perfect overnight

Fantastic. I was with my fur child (🐶) and we were both treated so kindly. The room was beautiful and the bed was like a cloud. We’ll definitely stay here again!
Self
6/10
Pleasant
13 Oct 2024
Thomas
The room that was given was a weird L shape room on the inside corner of the property. The layout feels claustrophobic and inconvenient for a supposedly upscale hotel.
I booked this room for my parents while they were visiting, and even though they had no complaints, I still felt embarrassed setting them up in this room.
Leisure Family
10/10
Exceptional
06 Oct 2024
andrea
I’ve stayed here multiple times. It is very easy and convenient. Rooms are cute and good size.
Leisure Partner
10/10
Exceptional
05 Sep 2024
FEDERICO

The most comfortable bed in town

Everything went well, as usual. Spacious room, quick check in and check out. Very efficient staff. with a great restaurant too ( Il Fornaio)
Business
10/10
Exceptional
04 Sep 2024
Nima
The best hotel experience I've ever had and I frequently travel for work and pleasure. Staff was so helpful. Property is gorgeous and has European vibes. Bed was comfy. Balcony was an excellent touch. Food was delicious. Conveniently located to everything DT Palo Alto has to offer. Board room. General use space. hard to top. Will definitely be back.
Business Self
10/10
Exceptional
02 Sep 2024
Steve
This is one of the best hotels that I've ever stayed at.
Leisure Partner
10/10
Exceptional
09 Aug 2024
Teresa
We’ve stayed at Prado 6-8x over last 2 years … and it remains our “ go to” in Palo Alto for 1-5 days stays. The rooms are lovely — nice linens, towels, good black out curtains etc - and service is awesome!
Partner
10/10
Exceptional
09 Aug 2024
Verified traveler
Really lovely hotel - comfortable bed, immaculate bath, and quiet.
Friends_and_family Friends
10/10
Exceptional
21 Jul 2024
Arun
Great hotel close to everything
10/10
Exceptional
29 Jun 2024
Salvatore
Wonderful!
10/10
Exceptional
09 Jun 2024
Janet
Really lovely service
10/10
Exceptional
07 Jun 2024
Robert
The staff are incredibly helpful and pleasant .. among the best of any hotel I've ever been in.
Business
10/10
Exceptional
29 May 2024
Michela
The property is a great boutique hotel. The rooms are large and very pretty and clean. We had a odd smell from the carpet cleaning going on in the hall that made the room smell a bit too. Seemed odd to do it on the weekend. Parking is expensive. The staff is super nice and very helpful. I'd stay here again for sure.
Business_and_leisure Family
10/10
Exceptional
26 May 2024
Michael
Very pleased with the stay, staff were very attentive and helpful. Room was everything we expected. Plan to return soon. Thanks again to everyone who puts their best work into maintaining this property.
Business_and_leisure Family
10/10
Exceptional
21 May 2024
Nicole
Overall great stay at el Prado! Staff is very friendly and the rooms are clean and comfortable.
Leisure Family
10/10
Exceptional
14 May 2024
Olga

Great Place to stay

Outstanding service, amazing place!
Friends_and_family Family
10/10
Exceptional
01 May 2024
Verified traveler
Everything was excellent ... room, staff, cleanliness and location.
Business
10/10
Exceptional
16 Apr 2024
Marie
Nice room, great location
10/10
Exceptional
30 Mar 2024
Verified traveler

Local luxury

Super relaxing staycation. Loved the cozy robes and slippers. The service was great and the room is beautifully appointed. It reminded me of the Ritz Carlton. The bed was sorta comfortable, and the linens were soft. The room smelled slightly of cigarette smoke, but it wasn't bad enough to request a room change.
Partner
10/10
Exceptional
20 Mar 2024
Huining
As
10/10
Exceptional
04 Mar 2024
Verified traveler

Mom & dad getaway

Stayed here for the night to get away from the kids and did not disappoint. Cute and clean. Felt like we were in Italy. Room service was delicious! Will definitely be coming back.
Partner
10/10
Exceptional
03 Mar 2024
Verified traveler
Beautiful rooms, great staff!
Friends_and_family Family
8/10
Excellent
01 Mar 2024
Donald
Good room service but not so sure about the coffee shop
Business_and_leisure Partner
10/10
Exceptional
24 Feb 2024
Melissa

Charm with Gracious Service

We selected this hotel because it was well-located, reasonably priced, and offered more charm than newer cookie-cutter hotels. We were not disappointed. The service was excellent, and our room had a fireplace, which was welcome on cold, rainy days.
Partner
10/10
Exceptional
14 Feb 2024
Stephen
Great stay, great location
Business
10/10
Exceptional
06 Feb 2024
Eugenia
Excellence in every way!
Leisure Partner
10/10
Exceptional
30 Jan 2024
Gina
A delightful hotel in Palo Alto! We will definitely be returning any time we are in the area. It was close to restaurants and shops, clean and charming.
Leisure Partner
8/10
Excellent
29 Jan 2024
John
Very well decorated rooms. Lobby a bit sparse. Great location and easy walking distance to most of downtown.
Leisure Family
10/10
Exceptional
23 Jan 2024
Guadalupe
I always stayed there every time I go to Palo Alto. The hotel is really cozy, very well located and the people it’s very friendly. The rooms are spacious and I love the decoration
Friends_and_family Family
10/10
Exceptional
30 Dec 2023
Hailey
Great property, would have loved to have tea pot/coffee machine in room for late night teas. But everything was delightful.
Leisure Partner
10/10
Exceptional
29 Dec 2023
Teresa

Palo Alto “ go to”

Our “ go to” hotel for short visits to Palo Alto! Great location and rooms well maintained. Staff accommodating and any issues quickly rectified.
Partner
2/10
Poor
24 Dec 2023
Mark
Reserved deluxe king with fireplace, was told there were none available. Rather than give an upgrade, we received a downgrade to a lesser room, so I returned the keys and left, never to return.
Leisure Partner
10/10
Exceptional
21 Dec 2023
Emily

Felt right at home

Atmosphere was inspirational, very cozy for the season with the fireplace going and beautiful decor. Staff was extremely friendly and approachable. My team and I had a great stay here.
10/10
Exceptional
27 Nov 2023
Sharieff
Excellent location, beautiful and well maintained hotel. Will definitely be coming back.
Leisure Partner
10/10
Exceptional
14 Nov 2023
Sina
Great clean hotel at a great location near shops and restaurants in Palo Alto
Business Family
4/10
Poor
01 Oct 2023
Janee

No bars/restaurants on site

The hotel is nice and comfortable but the hotel description on the Hotels.com site says there are bars/restaurants. There are NO bars or restaurants. I would not have booked this hotel if I had known that. Also the room service is not 24 hours.
Business
10/10
Exceptional
25 Sep 2023
Monica
Quiet
10/10
Exceptional
24 Sep 2023
Belinda
Clean, quiet, beautiful. Why stay anywhere else?
Leisure Family
10/10
Exceptional
18 Sep 2023
Yang

My stay at the el PRADO

fantastic service and convenient location. The second floor social area was amazingly quiet and comfort.
Business

Location & surroundings

El Prado
520 Cowper Street, Palo Alto, United States

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