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Residence Inn Palo Alto Los Altos

San Jose - Silicon Valley - CA · United States

4460 El Camino RealView location

8.8/10Excellent535 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.8/108.8
Condition8.6/108.6
Location8.8/108.8
Neighborhood8.8/108.8
Amenities8.4/108.4
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Palo Alto Los Altos

Don't miss out on the many recreational opportunities, including outdoor tennis courts, an outdoor pool, and a fitness center. This hotel also features complimentary wireless internet access, a hair salon, and a picnic area. Mingle with other guests at the complimentary reception, held on select days.

A complimentary full breakfast is served daily from 6 AM to 9:30 AM. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 156 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Conveniences include phones, as well as safes and desks. Distances are displayed to the nearest 0.

1 mile and kilometer. San Antonio Shopping Center - 0. 8 km / 0. 5 mi- San Andreas Fault Trail - 1. 3 km / 0. 8 mi- Rengstorff Park - 2. 1 km / 1. 3 mi- Los Altos History Museum - 2. 7 km / 1.

Read more about this hotelShow less

6 mi- Palo Alto VA Hospital - 3. 1 km / 2 mi- Mountain View Center for the Performing Arts - 3. 8 km / 2. 3 mi- Stevens Creek Trail - 3. 9 km / 2. 4 mi- Mountain View Farmers Market - 4. 5 km / 2.

8 mi- Shoreline Park - 4. 9 km / 3 mi- Googleplex - 4. 9 km / 3 mi- Computer History Museum - 5. 4 km / 3. 4 mi- NASA Ames Visitor Center - 5. 5 km / 3. 4 mi- Shoreline Amphitheatre - 5. 7 km / 3.

6 mi- Stanford University - 5. 8 km / 3. 6 mi- El Camino Hospital - 6. 1 km / 3. 8 mi. The nearest airports are: Norman Y. Mineta San Jose Intl. Airport (SJC) - 22. 3 km / 13. 9 miSan Carlos, CA (SQL) - 21.

9 km / 13. 6 miSan Francisco Intl. Airport (SFO) - 40 km / 24. 8 miOakland Intl. Airport (OAK) - 53 km / 32. 9 miThe preferred airport for Residence Inn Marriott Palo Alto Los Altos is Norman Y. Mineta San Jose Intl. Airport (SJC).

With a stay at Residence Inn Marriott Palo Alto Los Altos in Los Altos (North Los Altos), you'll be a 1-minute drive from Silicon Valley and 6 minutes from Stanford University. This hotel is 9.5 mi (15.2 km) from Levi's Stadium and 3.5 mi (5.7 km) from Shoreline Amphitheatre.

Make yourself at home in one of the 156 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Conveniences include phones, as well as safes and desks.

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Los Altos? This hotel has 1680 square feet (156 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 9:00 AM to 9:00 PM.
    • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a deadbolt lock
  • Minimal age
    21
  • Optional fees
    • Self parking fee: USD 24.00 per night
    • Pet fee: USD 100.00 per pet, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 20 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    English

    Spanish

Nearby attractions

Silicon Valley 0.1 km / 0.1 mi
San Antonio Shopping Center 0.9 km / 0.5 mi
San Andreas Fault Trail 1.4 km / 0.9 mi
Rengstorff Park 2.2 km / 1.4 mi
Los Altos History Museum 2.8 km / 1.7 mi
Palo Alto VA Hospital 3.3 km / 2.1 mi
Stevens Creek Trail 3.7 km / 2.3 mi
Mountain View Center for the Performing Arts 3.8 km / 2.4 mi
Mountain View Farmers Market 4.6 km / 2.9 mi
Shoreline Park 4.9 km / 3.1 mi
Stanford University 5.1 km / 3.2 mi
Computer History Museum 5.4 km / 3.3 mi
NASA Ames Visitor Center 5.4 km / 3.4 mi
Shoreline Amphitheatre 5.7 km / 3.5 mi
El Camino Hospital 6 km / 3.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 156
  • hotel
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • Babysitting service
  • Bellboy serviceExtra charge
Show 31 more facilities & services
  • Smoke detector
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Garden
  • Concierge
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Towels and bed linenExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Banquet hall
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Hot tubExtra charge
  • Hairdressing salon
  • Spa centreExtra charge
  • Breakfast
  • Continental breakfast
  • Picnic
  • Non-smoking establishment
  • Fitness
  • GolfExtra charge
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 1 Bedroom • 46 m²STU.QN-1
    STUDIO QUEEN SIZE BEDPhoto unavailable7 photos

    Residence Inn Palo Alto Los Altos

    STUDIO QUEEN SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    STUDIO QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 2 Bedrooms • 74 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable9 photos

    Residence Inn Palo Alto Los Altos

    SUITE TWO DOUBLE BEDS

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    74 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 4
    Bed setup
    Double bed 131-150 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Pay movies
    • Toiletries
    • Desk
    • Dishwasher
    • Housekeeping
    • Bathroom
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED TWO BEDROOMSSUITE • QUEEN BED TWO BEDROOMSSUI.B2-QN

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    SUITE QUEEN BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 56 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable6 photos

    Residence Inn Palo Alto Los Altos

    SUITE QUEEN SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    56 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Bathroom
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Housekeeping
    • Dishwasher
    • Desk
    • Toiletries
    • Pay movies
    • Wi-fi
    • Safe

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size Bed • 1 Bedroom • 46 m²STU.H6-QN
    STUDIO Accessible-Queen Size BedPhoto unavailable7 photos

    Residence Inn Palo Alto Los Altos

    STUDIO Accessible-Queen Size Bed

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    46 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Residence Inn Palo Alto Los Altos

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Palo Alto Los Altos

8.8
Excellent
535 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.6 /10
Location
8.8 /10
Neighborhood
8.8 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
09 Jul 2026
Preston
Great place to stay, the staff was friendly and professional. Will stay when we come back next year.
Family_with_children
8/10
Excellent
04 Jul 2026
Lily
We stayed at the Residence Inn for two weeks and overall had a great experience. The room was very spacious and had everything we needed, which made it especially comfortable for a family stay.

The location was excellent—close to shops, restaurants, and many conveniences, while still being very quiet. Since the hotel is not right next to a busy road and is near the Toyota Research Institute, it felt nicely shielded from traffic noise.

Breakfast was okay. Most items seemed pre-prepared or packaged, but that is fairly common, so it was acceptable.

The main downside was that the air conditioner was very loud. Also, while housekeeping came every other day, the cleaning was not thorough at all. The floor in particular did not seem well cleaned, as my child often walked barefoot in the room and the bottom of his feet became black.
10/10
Exceptional
09 Jun 2026
Shannan
The staff was wonderful to work with and very understanding of my situation. The room was clean and with kitchenette, perfect for a long term stay. Pool and hot tub were clean. Also near grocery store and other places.
Family_with_children
6/10
Pleasant
25 May 2026
James
The proximity to the Google Campus was the reason we chose this property.
The breakfast was good, and the fitness center was adequate.

Several smokers were around the pool and patio area.
The price was high for this type of property.
Partner
10/10
Exceptional
04 May 2026
Carlos wilfredo
Break fast was great, i love everything about this place.
10/10
Exceptional
28 Apr 2026
Megan
Clean rooms, good breakfast options, nice area.
Partner
10/10
Exceptional
27 Apr 2026
Renee
Nice property, good location, good breakfast.
8/10
Excellent
26 Apr 2026
Nereida
Clean room, friendly staff
Self
10/10
Exceptional
12 Apr 2026
Sean
Far enough from the road that it's more peaceful love relaxing at the pool and then the fire pit before calling it a night. Every employee is friendly and the breakfast is always on point.
Partner
10/10
Exceptional
07 Apr 2026
Carlos
Clean hotel
Partner
10/10
Exceptional
01 Apr 2026
Brian
I would definitely recommend
Partner
10/10
Exceptional
30 Mar 2026
Michael
A very clean and bright place for a short or extended stay. Large rooms and kitchenettes and an ample hot breakfast bar. A bit tight on parking spaces so if you return late from dinner you might have trouble finding a space. The grounds are lovely and it exudes peace and quiet while actually being off a very busy road.
10/10
Exceptional
23 Mar 2026
Edwin
Everything was great
Partner
10/10
Exceptional
22 Mar 2026
laurie
I really like the hotel's staff, property, and surrounding area. Nice place to stay
Friends_and_family Family
10/10
Exceptional
02 Mar 2026
Robert
Yes very clean and friendly
10/10
Exceptional
15 Feb 2026
Marjory
Everything was great, location, room was very spacious, had more than what we needed and expected for the price we paid. Front receptionist was exceptional. I believe her name was Sini, very welcoming, amazing customer service.
Leisure
10/10
Exceptional
08 Feb 2026
lemmanuel
Check in was smooth
Partner
10/10
Exceptional
17 Jan 2026
Constanza
Great staff, amenities, and clean room. 2nd stay here.
Business
10/10
Exceptional
30 Dec 2025
Vivian
The front desk clerks are always welcoming and so are the maintenance crew. The property is always clean
Business_and_leisure
10/10
Exceptional
25 Dec 2025
Irina
Great hotel to stay! Clean rooms, welcoming staff, and a great hot breakfast!
10/10
Exceptional
14 Dec 2025
Glenda
Is always a pleasure to have to stay at Residences inn by Marriott, they may us feel welcome and feels like home, the breakfast was amazing and the location is so perfect 10 of 10
Leisure Family
10/10
Exceptional
03 Nov 2025
Armando
It was great
Self
8/10
Excellent
03 Nov 2025
Mizuho
Everything is good, except can’t use wi-fi after 5 days. (ask staffs, but couldn’t solve)
Business
10/10
Exceptional
20 Oct 2025
Vivian
Great place to stay!
10/10
Exceptional
19 Oct 2025
Richard
Great location. Entrance to parking garage is a little tight but love that it was gated.
Leisure Family
10/10
Exceptional
17 Oct 2025
sunay
Excellent stay
8/10
Excellent
11 Oct 2025
sandy
Clean hotel with good breakfast. I wan not able to print a document in the business station, due to poor internet connection. Otherwise it wa
10/10
Exceptional
02 Oct 2025
Cheryl
Staff goes above and beyond.
Leisure
10/10
Exceptional
30 Sep 2025
Daniel
Great
10/10
Exceptional
25 Sep 2025
Cheryl
N/A
Leisure Partner
10/10
Exceptional
04 Sep 2025
Michelle
Family friendly
Leisure Family_with_children
10/10
Exceptional
16 Aug 2025
moses
i liked the room, staff and breakfast.
I did not like being in 2nd building.
Leisure Partner
10/10
Exceptional
12 Aug 2025
Jasmine
The breakfast was great, the pillows were fluffy.
2/10
Poor
10 Aug 2025
Laura
Here is a version you can post that is professional, to the point, and doesn't require a name:
I am writing to express my dissatisfaction with the service I received from the front desk staff, particularly the representative who was working. Her demeanor was completely unprofessional and unwelcoming. When I tried to ask a question, she responded with heavy breathing and long, unprofessional pauses (\"uhhhs\"), making the interaction feel awkward and rude.
The front desk staff lacked basic customer service skills and manners. To be frank, I have received better service at a fast-food drive-thru. This kind of service reflects poorly on your business, and I hope it will be addressed to prevent future negative customer experiences.
Family
6/10
Pleasant
26 Jul 2025
Liang
It’s ok. Many dead cellphone signals spots across the property
Leisure Family
8/10
Excellent
23 Jul 2025
Louise
My husband is a patient at stanford hospital. I think for a ling term stay should be discounted.
10/10
Exceptional
16 Jul 2025
Willie
Excellent
Business_and_leisure
10/10
Exceptional
15 Jul 2025
Jeff
We stayed here before, so decided to stay again. The property is nice.
Leisure Family
8/10
Excellent
03 Jul 2025
Mary
Everything was great at the property, from staff to breakfast. Ny kudos to the lady that was diubg breakfast by her self making sure wveryone was feed. She was very attentive abd nade sure nothing was enpty for guest to get .
My only complaint was not having enough towels at the swinming area took about 45 min to hour to get some towels.
Business_and_leisure Family
6/10
Pleasant
26 Jun 2025
Rick
Good
6/10
Pleasant
25 Jun 2025
Carol
Dirty coffee machine. Not as close to airport as advertised. Fire hose water pressure - almost bruising. Sketchy area. Comfortable bed
Business_and_leisure Self
10/10
Exceptional
24 Jun 2025
humberto
Was clean, quiet, nice area , love the room setting
10/10
Exceptional
23 Jun 2025
Tatyana
I like friendly personal, very clean, very good breakfast
Leisure Partner
10/10
Exceptional
22 Jun 2025
Serah
It was such a wonderful vacation to stay in such a beautiful place thank you to you and your team for everything that you did to make my visit a wonderful stay!
Business_and_leisure
8/10
Excellent
17 Jun 2025
leon F
This property is nice, has a great location, and is quiet. Check-in was excellent. However, it seems to be understaffed. We tried to get some towels, but received no answer, so we had to ask for them in person at the front desk. Additionally, housekeeping room cleaning was minimal; they missed one day, even though we had requested it, and the carpets were dirty.
Leisure Family
10/10
Exceptional
15 Jun 2025
Ruby
The breakfast was amazing!! The room was outstanding and my family and I enjoyed our stay!
Leisure Family_with_children
10/10
Exceptional
06 Jun 2025
Amanda
The place was quiet and clean. Front desk staff was very friendly with helpful suggestions about the neighborhood for shopping and dining. The room was quite big with everything in the kitchen so you can cook meals by yourself. It’s just like an apartment. Walkable distance to Walmart, Trader Joe’s, Safeway etc shops for everything you need. We like it, but only one thing needs to be careful: don’t get into the shower tub until you have warm water coming out because the shower head can’t be moved from the top.
Leisure
10/10
Exceptional
12 May 2025
Sean

In town to see new grandson

Mostly for the pool and breakfast
Partner
10/10
Exceptional
11 May 2025
Basak
Clean, quite, big rooms, I enjoyed my stay!
Business Self
10/10
Exceptional
04 May 2025
sanford

Would choose again.

Nice property. Easy parking. BBQ grills, large fire pit, large pool, sport court and laundry machines available for guest use. Breakfast included. Kitchenettes and comfortable sofa sleepers. First time at a Residence Inn. Would choose again.
Partner
10/10
Exceptional
20 Apr 2025
Deborah L
Loved the room and breakfast was great!
Leisure Partner
10/10
Exceptional
14 Apr 2025
Syed Muhammad Arij
.
10/10
Exceptional
23 Mar 2025
laurie

Nice Hotel

Really comfortable hotel. Very nice staff. Breakfast is really good compared to the Residence Inn in Mountain View/Los Altos. Most rooms i think are updated now.
Friends_and_family Family
10/10
Exceptional
16 Mar 2025
Vickie
Nice facility. Very friendly front desk staff. Nice buffet breakfast.
Leisure Self
4/10
Poor
12 Mar 2025
Verified traveler

Hotel need real renovation and better housekeeping

Positive: Great location, Spacious rooms with full kitchen
Negative: The hotel website state that it was fully renovated in 2024. They probably did some touchups but overall the hotel is outdated: very noisy and dysfunctional AC, old showers, old carpets, old appliances, old and small towels.
Service: front desk staff are very nice. Housekeeping (brief refresh) is only once in two days and \"cleaning\" once a week. The room did not feel clean. For the price we paid we expected better Housekeeping.
Partner
10/10
Exceptional
26 Feb 2025
Lydmila
One bedroom suite is an excellent accommodation. The staff is extremely helpful. This is a perfect place for an extended stay.
Leisure Partner
10/10
Exceptional
11 Jan 2025
veronica

Great hotel.

I like this hotel a lot. I always stay here when I am traveling to the Palo Alto area.
Self
10/10
Exceptional
09 Jan 2025
George
Great staff
Leisure Family
6/10
Pleasant
08 Jan 2025
Maan
Bad smell in the entrance hall from the back door to the room destroyer and elevator, it was like old carpet smell
Friends_and_family Family
8/10
Excellent
03 Jan 2025
laurie

Nice hotel

My stay at this property was good. It is one of the hotels I always pick to stay at when in the area.
Friends_and_family Family
6/10
Pleasant
01 Jan 2025
Andrea
Hot tub didn’t work
10/10
Exceptional
19 Dec 2024
laurie

Nice hotel

Nice hotel with a wonderful staff. It has a good location.
Self
2/10
Poor
16 Dec 2024
Verified traveler

Noise issue

Too loud noise from ac/ heater.
Waked up from the noise and Couldn’t sleep well.
Boom sound when it turn on.
Friends_and_family Family
10/10
Exceptional
19 Oct 2024
Ying
this is a great hotel with lots of convenience
10/10
Exceptional
10 Oct 2024
Wenqun
Great stay!
Business_and_leisure Self
10/10
Exceptional
20 Aug 2024
russell
walking distance to stores
Business Self
10/10
Exceptional
07 Aug 2024
Lydmila
Excellent staff! All requests were fulfilled. Ideal underground parking. Great location: close to everything. Perfect for families.
Leisure Partner
6/10
Pleasant
05 Aug 2024
Ryan
I thought the staff was kind and accommodating . My problem was that they pump fragrance intro the air in the lobby and hallways. I’m sensitive to smells but my husband isn’t and both of us woke up with headaches . It’s impossible to keep it from the rooms . We would have to cover our mouths and noses walking in and out of the room. These fragrances are no joke . They are not safe for humans. I dare them to post the contents of the fragrance in a public place . It’s just horrible .
10/10
Exceptional
22 Jul 2024
laurie

Nice hotel

I usually stay at this hotel when I come down to that area. It's a nice hotel.
Friends_and_family Family
10/10
Exceptional
14 Jul 2024
Raviteja Reddy
Enjoyed my stay
Business Family
6/10
Pleasant
13 Jul 2024
Kent
They ran out of food during breakfast. Pool and hot tub was dirty.
Leisure
10/10
Exceptional
13 Jul 2024
Andrew
Great!
6/10
Pleasant
12 Jul 2024
Terry
I requested a room on the first floor because my daughter was having surgery and wouldn’t be able to walk far… they put us at the end of a long hall on the second floor. then when I asked to change rooms the stated they were sold out for the evening… I checked the properties availability on Expedia and there were multiple rooms still available .. i spoke to the front desk again to no scale. I ended up checking out and going to a different hotel
Family
4/10
Poor
06 Jul 2024
Devendra
We have to ask 4 times to get the towels that was huge inconvenient every day
10/10
Exceptional
23 Jun 2024
Michael
Great hotel in Palo Alto.
Business Self
8/10
Excellent
19 Jun 2024
MARIA
Good and comfortable
Leisure Partner
10/10
Exceptional
18 Jun 2024
Deanna
Omg! This place has amazing breakfast. I don’t think there’s another breakfast that is more satisfying than this place! Also room is comfortable and spacious. It was clean and the staff is so friendly. Highly recommend!
Business Self
8/10
Excellent
17 Jun 2024
Gustavo
It’s a studio with living area and a full kitchen.

The sheets are rough and the door is very heavy and slams loudly. We were kept awake early Sunday someone was moving out and slamming the door for couple of hours. They need to make the doors close slowly.

Also the hotel is behind the Toyota Research Center. When you pull in there is no obvious sign where the lobby is.
Partner
10/10
Exceptional
15 Jun 2024
Fred
stated above
10/10
Exceptional
15 Jun 2024
Deanna
Great proximity to the restaurants and grocery stores!
Business Self
10/10
Exceptional
07 Jun 2024
Victor
Was good!
Leisure Family
8/10
Excellent
07 Jun 2024
Jose R
All good thank you
Business_and_leisure Family
10/10
Exceptional
30 May 2024
Martin
Amazing stay
Leisure
10/10
Exceptional
01 May 2024
Eugene
Toilets in room Number 159 needs all new mechanism inside of the tank. The rubber stopper kept allowing water to seep out. Tank kept refilling making noise, which was annoying. also, sometimes the metal arm inside, wood catch, not allowing any water to refill the tank at all. Ida at the front desk was phenomenal in her friendliness and service. Very accommodating throughout our accommodation.
10/10
Exceptional
29 Apr 2024
MARIA
Convenient
Leisure Partner
10/10
Exceptional
20 Apr 2024
Andrew
h
10/10
Exceptional
15 Apr 2024
Gary
Very easy access and friendly staff
Leisure Self
10/10
Exceptional
12 Apr 2024
Andrew
Good
4/10
Poor
06 Apr 2024
Verified traveler

Underwhelming experience

There was a surprise $24 a night parking fee even though the hotel was half full amd there was plenty of parking. Not much you can do after you've driven 250 miles to get there. The air conditioner in the room didn't work and the front desk's response was \"it's old\". No attempt to fix it. Watched a maintenance man waste hundreds of gallons of water washing down the sidewalks even though it had just rained. Other than a good breakfast, an underwhelming experience and a waste of money.
10/10
Exceptional
19 Feb 2024
laurie

My go to hotel to stay at when I am in the area.

Nice place to stay. The staff is always nice, friendly, and helpful. Good location.
Friends_and_family Family
2/10
Poor
18 Feb 2024
Arnold
Inconvenient because of the of the lack of communication thats there was construction going on / Heater in room did not work.
10/10
Exceptional
11 Jan 2024
laurie

Love this hotel

I love this hotel. Great staff and good area. This is the first time I've stayed with them and the mattress was really bad. Other than that is was a great stay.
Friends_and_family Family
2/10
Poor
07 Jan 2024
Verified traveler
There were stains on the mattress in more than one room. Old and run down. Needs renovation. Staff very friendly and helpful.
8/10
Excellent
03 Jan 2024
Joan
I enjoyed the heated pool
Leisure Family
8/10
Excellent
17 Dec 2023
laurie

Nice hotel

Hotel is nice. it's my go-to hotel in that area. Feels safe and secure. A lot of food options
Self
10/10
Exceptional
23 Nov 2023
Manish
Staff good, breakfast good
Leisure Family
10/10
Exceptional
07 Nov 2023
Judith
Easy checking in, friendly and helpful staff, great breakfasts, everything was great!!!!
Leisure Family
8/10
Excellent
04 Nov 2023
Seiji
I liked the big and clean room space, morning breakfast (simple but good) and the location (restaurants, cafe and supermarket in a walking distance). The staffs are friendly, too.

But I appreciate it if it could provide the water server and allow us to use drinkable water freely.
Business Self
10/10
Exceptional
14 Oct 2023
Thomas
Excellent
Business
8/10
Excellent
30 Sep 2023
Edward
Workout facilities and pool
Business Self

Location & surroundings

Residence Inn Palo Alto Los Altos
4460 El Camino Real, Los Altos, United States

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Residence Inn Palo Alto Los Altos

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