Best Western Palm Garden Inn

2/10

Poor

07 Mar 2026

Shalamar

Gave us keys to an occupied room. Then gave us a room with a busted window and poor screen. Couldn't open window for fresh air cause the kids could fall out. On check out day they entered the room before we could get up and answer the door.
Not recommended.

Family_with_children

4/10

Poor

27 Feb 2026

Johnny

This hotel should not be called Best Western Inn. Its quality is very low, from inside out. Room equipped with cheap furniture and linen. From outside, it looks uglier motel 6.

Family_with_children

2/10

Poor

22 Feb 2026

Kimberly

Old dirty scary you can hear every noise breakfast was bad.

Partner

4/10

Poor

16 Feb 2026

Frances

Staffs were nice. However, the hotel itself is old and I got bed bug bites everywhere on my body.

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Melissa

Staff was nice lobby beautiful rooms clean but need to be upgraded beads where uncomfortable and old very noisy since its near a street

Business_and_leisure Family_with_children

4/10

Poor

05 Feb 2026

Neleon

disappointed I found a roach in my room, will not stay again.

4/10

Poor

04 Feb 2026

Hong

The staff are excellent. The property is nice outside.
The room has cockroaches and mosquitos. The room lock is not tight, kind of loose, and we have to put the key in a few times before the green light appears. It is situated at the end of the hall next to the an iron door. For me, an old woman, I am a little uncomfortable.
I stayed a lot of time at Best Western hotels before, when I was travelling very often and felt very happy with their accommodations. But now, I am sad that Best Western has these neglected (run down) rooms assigned to guests.
---Disappointed.

Partner

8/10

Excellent

02 Feb 2026

Minh

Clean room, friendly staff and adequate breakfast!

Leisure Family

10/10

Exceptional

19 Jan 2026

Melody

Front desk staff did a great job; I had a very smooth check in.

Business Family

4/10

Poor

12 Jan 2026

Sabrina

We ended up having to move 2 times. First time, because the shower/tub drain was plugged. The second time due to ants in the sink. A crazy amount.
They also tried to close the pool/hot tub early every night if we weren't already in there and we were planning our dinner plans around being home in time for a evening hot tub. It was frustrating.
Staff was friendly but even with our issues they would not entertain any sort of discount for the issues with our rooms.

Leisure Family

4/10

Poor

09 Jan 2026

Xou

Room is clean but its not the room you would expect. It looks like it still in the remodeling process. Bed was spring mattress and its caves at both edges. Bathtub wont drain properly after a shower (very slow). It feels like a motel 6 .

Partner

6/10

Pleasant

07 Jan 2026

Khoi

Presently, the hotel doesn't have an elevator. It has only stairways. Suggest building an elevator

Leisure Partner

10/10

Exceptional

17 Dec 2025

Madelin

Clean room and spacious
The dining place was too crowded

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Israel

It was perfect for what i needed, the staff was really nice. And the breakfast was good too

Business Self

6/10

Pleasant

19 Nov 2025

Nancy

The staff was very pleasant. The breakfast was pretty good. The hotel needs a lot of maintenance. Our sink didn’t drain. The water pressure was low. The lamps could be updated to include usb ports. The electric outlets were not convenient. All of the staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Stacy

This hotel was nice & quiet. Clean. Friendly Staff. No issues. I would definitely stay here again

Business Friends

4/10

Poor

11 Nov 2025

Kevin

Not good

10/10

Exceptional

09 Nov 2025

Shelly

Clean, quiet, courteous. Was a perfect place to stay. Would definitely stay here again.

8/10

Excellent

30 Oct 2025

Fernanda

Staff was kind and helpful; parking is close to rooms and free; room was clean and spacious, bathroom was clean as well. Floors were not sparkling clean and we noticed an odd smell - but didnt affect us. > Overall a good experience for a stay with the family after Disneyland trip.

Leisure Family_with_children

8/10

Excellent

25 Oct 2025

Hector

Parking was ok breakfast good

Business_and_leisure Family

8/10

Excellent

23 Oct 2025

Keith

Didnt have breakfast, i left before it started

Business Self

4/10

Poor

19 Oct 2025

Keely

Front desk employee was annoyed when my family and I went to get the free breakfast and there was none left so I asked her about it and she said I would have to wait till later. We were leaving for Universal so we finished getting ready and about 30 minutes later we came out and there was still nothing it was 9am at this point so we left.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Aiden

The breakfast they offered was terrible. The vending machines were all broken. My two guests and I were covered in bug bites from the beds. Our room was covered in ants.

Leisure Friends

2/10

Poor

13 Oct 2025

Ruth

They did not clean our rooms even when we called and complained. The rooms were full of ants and disgusting. I will think twice before staying there. Not happy at all.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Anisa

It had ant infestation

Leisure Family

4/10

Poor

29 Sep 2025

Kim

All the plugs in one room were broken and nothing stayed plugged in. The shower in another room did not work properly and had to be propped. I am glad we only booked one night at this hotel.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Bryan

It was clean and easily accessible to the parking lot and had good and friendly staff.

Leisure Partner

8/10

Excellent

15 Sep 2025

HIEU

The only thing is the laundry room opens from 7am to 10pm. It should be open 24/24 . Swimming pool closes at 8pm. By default they do not service your room during your stay unless you have to request before 12pm

Leisure Family

10/10

Exceptional

15 Sep 2025

Gonzalo

Very good location

Leisure Family

8/10

Excellent

13 Sep 2025

Julian

Ok

Family

10/10

Exceptional

11 Sep 2025

douglas

Manager resolved our issue the next day of our arrival

Leisure

10/10

Exceptional

04 Sep 2025

Santiago

Good service greater app

4/10

Poor

25 Aug 2025

maria

Front deak was nice, and housekeeping staff very friendly

Business_and_leisure Family

4/10

Poor

17 Aug 2025

lisa

Clean, but needs renovation. Mattresses were.unsafe. Friendly service and accommodating.

Business Self

8/10

Excellent

10 Aug 2025

Maria C

Family Get Together

The hotel was comfortable and staff were helpful. The breakfast was good, but the coffee was a little weaker than I like.

Friends_and_family Family

2/10

Poor

09 Aug 2025

Ashley

Checked In and room was filthy and we specifically called to make sure the jacuzzi was working which they said it was and we went to use the jacuzzi and it was not working. The. Breakers were not working at the breakfast so my husband fixed the breakers so the coffee and juice bar would work.

10/10

Exceptional

07 Aug 2025

Kai

Met our needs for a short visit, including breakfast, free parking, and pool/jacuzzi.

Leisure Family

10/10

Exceptional

04 Aug 2025

Beverly

Very nice stay

10/10

Exceptional

31 Jul 2025

santino

Friendly staff

Leisure Family

8/10

Excellent

28 Jul 2025

Luann

The staff was very helpful, friendly & responsive, even before we arrived, after helping with some changes to our reservation. Once there, we found that our shower wasn't working, but they gave us access to a second room for showering, and made sure the shower was repaired the next morning. Thank you! :-)

Leisure Friends

6/10

Pleasant

28 Jul 2025

Dan

This BW always our place whenever we are travel. But this time we had the room and smell so bad. And towel is dirty. ( it’s new towel) . We asked for the replacement and never received them.

Leisure Family

6/10

Pleasant

27 Jul 2025

HAI

When people person above floor was using restroom. It made noise pretty much.

Leisure Partner

8/10

Excellent

17 Jul 2025

Kimchi

Good price, convenient location

10/10

Exceptional

15 Jul 2025

MAI LY

Good services. Clean and convenient location.

Leisure Family

2/10

Poor

01 Jul 2025

Hakki

I come to this hotel on the reception he told me the room is not ready. I’m. They give me different room. The air condition is very bad all night. I cannot sleep. I call him in the morning. I told them I need towel for me. I need to take a shower. He say come down on the breakfast is very bad. No space to sit down to eat your breakfast outside I will be call my bank to refund the money.

Business

2/10

Poor

22 Jun 2025

Carina

Stayed in room 109. Blood and pee stains on the mattress. Normally I check corner of the bed for bed bugs and what not. My husband kept smelling an odd smell from the room. It wasn’t until we removed all the sheets from the bed and noticed and huge urine stain.

Called front desk to notify and the gentleman at the front desk. Couldn’t get through after 2 attempts so I walked up to the front saw that he was sleeping with his feet kicked up on the desk..
After waking him up I was told to wait for morning staff.

So my husband my daughter and myself slept on a full bed

Went to check out at 8 am and was told I would get a call from the manger. I still have not gotten a call.

8/10

Excellent

18 Jun 2025

Mary Theresa

The staff was friendly and responsive to our needs!

2/10

Poor

18 Jun 2025

Tammy

it is so inconvenienent that every time you leave the room, the door is locked, and you can't get back in your room because the key does not work. you have to run to the office every time to re-set the key and wait long time and some time it openes the door, sometime it did not work. it caused too much problems and inconvienent. the hot water does hot work. the power out for all morning long. it was such a ninght mare staying in a room early morning without power, nothing wokred. I was so dissappointed. the ads looked so good online but it acutally it is not, so whoever looking this Best Western hotel, you have to be really careful. It sucks. I was almost injured and hit myself without power in the dark because of their unsafetyness and they should have a back up generator in case the power runs out..... this is not safe at all....I need my refund back. for real

Leisure Family

6/10

Pleasant

14 Jun 2025

sarah

The check in and check was ok with the front desk. But during the stay the clerk at the front seemed very bothered by me asking him to come check out the television. Just told me to unplug the television if I didn't want it coming on and off. Electricity went out around 5 am so was in a bit of panic since I didn't know what was going on outside.

Partner

10/10

Exceptional

10 Jun 2025

Doan

Great

Business_and_leisure

6/10

Pleasant

01 Jun 2025

Edvin

The place is ok, clean but the air conditioner made so much noise.

Business Family

2/10

Poor

22 May 2025

Cinderella

Very rude staff …. Dirty dirty dirty floor in our room ….ive been going to this hotel for years but never again !!!!! The walk to my room to see how many people were in my room I have four kids they charged me at the end and required a deposit ….I’ve never been charged or required to put down a deposit . Rude rude customer service ….. breakfast was not at all like it use to be …. Watery eggs no bread …..the floor had black dirty full of dust mites underneath the bed I have photos !!!!

Leisure Family

10/10

Exceptional

14 May 2025

Wioleta

Great place

Leisure Partner

6/10

Pleasant

11 May 2025

Khoi

Rooms are too exposed to outdoor.

6/10

Pleasant

10 May 2025

Michelle

Room was a bit dated. Breakfast was great with lots of good breakfast options. None of the vending machines on the property work so you were not able to get any snacks or pop.

Business_and_leisure Family

4/10

Poor

04 May 2025

KARYN

Check-in was easy and seamless. The room was basic but clean. I could appreciate the coffee maker in the refrigerator, but that was about it.
The mattress was horrible. The shower valve was loose and needs to be replaced. The walls seemed paper thin. Would have liked to have used the jacuzzi but by the time the kids were done doing cannonballs it was closed.

Business_and_leisure Self

10/10

Exceptional

28 Apr 2025

K

I come here often it’s cozy, close to the freeway plenty of food and shopping and only 5 miles from the beach. The staff is always nice warm and welcoming

Business_and_leisure Family

8/10

Excellent

12 Apr 2025

Khou

Quiet right next to Walmart and Costco. I forgot my AirPods and they called me. :))

Leisure Family_with_children

4/10

Poor

05 Apr 2025

hung

Pool is not heated, old hotel, bathroom smell bad with odors. Worst Bestwestern of all

2/10

Poor

05 Apr 2025

Emilie

Doors don’t fully seal, so you hear everything happening outside your room. Musty smell in the room. Breakfast is advertised from 7-10 but if you come past 8:59 everything is put away… not worth your money trust me.

Leisure Partner

6/10

Pleasant

04 Apr 2025

Breeanna

If you’re looking for a place to sleep for the night, this is a good option. The parking lot has plenty of space and is close to all the rooms. Everything was clean in the rooms, but you can definitely see where touch ups are needed due to age. My biggest complaint would be that there were no outlets near the nightstands by the bed, so there was nowhere to charge my phone so I could leave it on the nightstand. Overall, it’s a decent place to stay.

Leisure Self

8/10

Excellent

02 Apr 2025

Gabe

It was not bad

6/10

Pleasant

28 Mar 2025

Gleb

There is work to be done

2/10

Poor

28 Mar 2025

Noah

They key card slot didn’t work, and the staff tried over and over to use new keys,

Friends_and_family Family

4/10

Poor

26 Mar 2025

David

As a best western member, i

8/10

Excellent

25 Mar 2025

Vong

Can’t ask for more in this fairly rough area

2/10

Poor

21 Mar 2025

Cecil

There are bed bugs in the bed. Even though the cleaning tag was hung at the entrance door, the room was not cleaned.
I can hear the noise next door every day
Because hotel walls are thin

Leisure Family

10/10

Exceptional

20 Mar 2025

Son

Clean and safe

10/10

Exceptional

07 Mar 2025

Evan

Super friendly and accommodating staff. Nice room.TV, mini fridge with freezer shelf, microwave, pod coffee maker Very clean. Breakfast was a plus! Scrambled eggs, sausage patties, bacon, waffle maker, tater tots, drinks, cereal, etc.Pool and guy tub looked well maintained but it was chilly outside, so we didn't go in. A lot of good food places nearby. I would definitely stay here again and tell everyone to do the same.

Leisure Family_with_children

6/10

Pleasant

22 Feb 2025

Colleen

Shower and sink had hair on wall/sink area as well on toilet. Coffee maker didn’t worker and one of the beds was very squeaky. Food was ok and although didn’t use the pool/jacuzzi, they both were pristine clean!

Friends_and_family Family

10/10

Exceptional

19 Feb 2025

Gabriel

I dont know why all the negative reviews

I checked in to this hotel feeling insecure of what to expect because of the negative reviews, but I DONT SEE THEM! We had a jetted tub in our room. It worked perfectly. The room was beautiful, clean, looked new. The breakfast was better than most complimentary breakfast and we didn't get sick. I enjoyed my stay and I would stay again

Partner

4/10

Poor

15 Feb 2025

Verified traveler

Bad experience

No so good, duty pillows, blankets with stains and hot tub duty and old.

Partner

10/10

Exceptional

11 Feb 2025

Conrad

The front desk and staff for breakfast were wonderful and friendly.

10/10

Exceptional

09 Feb 2025

chau

Friendly staff, hot breakfast. the room is kept up to date.

Leisure Family

8/10

Excellent

09 Feb 2025

Kieu

Every time, I stayed at this hotel when I visited Orange County. This hotel is very convenience and close to free way and restaurants.

8/10

Excellent

05 Feb 2025

Dung

Property is convenient and located in good area near shopping centers and dining. The condition of rooms can be improved especially card access and plumbing.

Leisure Family

6/10

Pleasant

03 Feb 2025

Hongdiem

I like that you have fridge, microwave, wifi in the room.

Leisure

8/10

Excellent

31 Jan 2025

nhan

We stayed 3 nights but each day we have to reprogram the keys card.

Leisure

4/10

Poor

24 Jan 2025

Alice

I booked a room with a hot tub and the hot tub had a notice saying it was out of service. I went to the front lobby and told the front desk guy the reason I booked the room and payed extra was for the hot tub. They were able to give me another room with a working hot tub. The next morning at around 10 one of the workers goes and knocks at our door asking if we were checking out or staying another night. Checkout isn’t until 11 and it felt like they were rushing us out. Our room didn’t have a working blow dryer and a piece from the hot tub had fallen off! Over one of the west best western hotels I’ve stayed at!!!

Leisure Partner

2/10

Poor

19 Jan 2025

nhuy

Some bugs in the bed.

2/10

Poor

15 Jan 2025

Calvin

Remote control not correctly functioning. No solution after reporting. (got to get up and move direct in front of the TV in order to change channels).

Got Food Poisoning at the hotel breakfast. Foods are way too old, (eggs, tater tot, sausage patties). Got headaches, blurry vision sweaty… and pass out after eaten…

Leisure Family

10/10

Exceptional

13 Jan 2025

Alejandro

Good place forna short stay

Leisure Family

10/10

Exceptional

31 Dec 2024

Verified traveler

Excellent stay for a bit more than a week. Great and quiet location.
Good breakfast with - for those interested - eggs, sausages or bacon, cereals, bread, hashbrown, yogurt, waffles, fruits, juices and coffee...
The staff working there was also friendly.

Friends_and_family Family

8/10

Excellent

25 Dec 2024

Dan

Sheets were clean but had a few dark spots. Floors felt clean, towels were good, tub showed average wear, but was clean as far as I could tell. Met my expectation so I left everything as average. Customer service was great. Check in was straight forward and fast. Gentleman checked me in at the front desk immediately. Pool looked clean and well cared for.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Andres

Staff were very polite and helpful.

Business_and_leisure Family

6/10

Pleasant

09 Dec 2024

Shuk ha

The hotel is clean & quiet

6/10

Pleasant

09 Dec 2024

Shuk ha

The hotel is quiet

10/10

Exceptional

06 Dec 2024

Thuyen

Great

Friends_and_family Family

10/10

Exceptional

22 Nov 2024

Marisa

Very Clean.

Business_and_leisure Friends

10/10

Exceptional

22 Nov 2024

Van

Staffs are friendly and attentive. Breakfast is small but the area is very clean. There are enough food for everyone. The rooms are good sizes. I will stay here again.

Leisure Family

4/10

Poor

10 Nov 2024

Sharon

The flooring was cracked along some boards about 15 feet in length. The shower nozzle was very difficult to pull and barely hung by a nail.
It was a good sized room for four of us. Only one washcloth and one hand towel were provided. There were 4 body towels.

6/10

Pleasant

07 Nov 2024

Anthony

Need to update

10/10

Exceptional

03 Nov 2024

Marissa

Friendly staff and it’s really quiet
My daughter and I enjoyed our stay here with a nice breakfast they served

Leisure Family

8/10