Name: Best Western Palm Garden Inn
Address: 13659 Beach Boulevard, Westminster, 92683, US

8/10

Excellent

02 Aug 2026

Odessa

Staff was friendly. Breakfast was good. Room was very clean.

6/10

Pleasant

01 Aug 2026

Miriam

My mom and I stayed together in separate rooms. She had hotel issued toiletries like shampoo,etc. I did not. Our keys kept deactivating so we had to keep going to the front desk to reactivate. Thankfully, they did have someone available 24/7. Pillows were awful. Little square hard pillows that were like little couch throw pillows. Super uncomfortable. However… for the price point…(even though others at that price point delivered)

Now for the positives.:. The breakfast was pretty decent for the type of hotel. . The staff was SUPER friendly and helpful. We loved them!! The pool area was really nice. It was well lit and We felt safe in the location. Parking was free and easily accessible.

All in all, for ME personally, if it wasn’t for how uncomfortable I was in bed, I would definitely stay again for my reason for being in Cali.

8/10

Excellent

31 Jul 2026

Juan

Decent room. Parking was easy.

4/10

Poor

25 Jul 2026

Tuong

Breakfast is not that good.

6/10

Pleasant

21 Jul 2026

July

Room 222 given to us:(1) bathtub clogged so water accumulates in the tub while showering (2) carbon monoxide detector giving out warning noise every minute

The reception is not open 24 hours. Closed at 11pm and only opens at 7am creating the impression that the area is not safe

The staff lacks the knowledge of good customer service in the hospitality business

There is a $150 deposit required when the room has already been prepaid before check-in for a one-night stay. This hotel definitely NOT recommended when your final destination is Disneyland in Anaheim

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Babs

My room had a floor all scratched up and looked pretty bad but was clean. I lost time as the computer was down and couldn't check in until 10 pm. I asked for an extra hour for checkout so they did let me though. No decaf pods for in room coffee as they don't have them so had to go downstairs.

Family

4/10

Poor

16 Jul 2026

Nguyen

Ok

Partner

10/10

Exceptional

16 Jul 2026

Erika

The RR light and over the sink light were on a motion sensor. Kinda annoying when the lights turned off just because I didn’t move for a min. But other than that my stay was great

Partner

8/10

Excellent

13 Jul 2026

Denise

Nice staff and clean place with decent breakfast but older hotel with chipped and cracked floors and a few stains on towels but not bad for the money. Helpful staff and pretty good breakfast with easy check in and checkout.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

melissa

We had the room with hot tub it was so cool and morning breakfast was also good Iam going to go back the neighborhood was also good we walked and meet all kinds of nice people

4/10

Poor

11 Jul 2026

David

The pillows smelted of smoke. The pillows really should be replaced.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Bayram

The photos and the hotel were not the same. The rooms smelled, as soon as I walked through the door, there was a big spider inside. A very bad hotel

10/10

Exceptional

07 Jul 2026

Hangmy

The staff are very friendly, and the happy hour specials are great.

8/10

Excellent

07 Jul 2026

Coleen

Will need a parking pass

Partner

2/10

Poor

06 Jul 2026

Trudy

The staff and parking were great. We did not have the breakfast. Our room left a little to be desired. There were pieces of tape left on the wall and one of the lamp shades. Rubber gloves left behind the nightstand and drops of dried blood on the pillow case. The ac also was not working very well at all. It’s a good thing we only had an overnight stay.

Partner

8/10

Excellent

05 Jul 2026

Irene

Breakfast was delicious and hot
Check-in was awesome
Clean and friendly

Friends_and_family Friends

4/10

Poor

29 Jun 2026

Verified traveler

Very dated. Not very clean breakfast over too early

Family

2/10

Poor

27 Jun 2026

Jennifer

Terrible room service . They didn’t clean our room the following day . Our table that was provided was dirty . They didn’t clean it . I got spider bite. I guess you pay for what you get for . I wouldn’t stay again there .

Family_with_children

6/10

Pleasant

26 Jun 2026

Leah

It was ok. Rooms are old but breakfast was decent.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Patricia

The breakfast was very good, very comfortable beds and suite.

Self

10/10

Exceptional

19 Jun 2026

Sarah Maria

Clean room, breakfast was ok. Front desk was very helpful, especially the lady when we checked out. She was very nice.

Partner

6/10

Pleasant

19 Jun 2026

Tamara

Breakfast was Wonderful!, the room was poor, the toilet handle broke off, the room we reserved didn't have a working tub (main reason for picking that room/hotel)

Partner

10/10

Exceptional

18 Jun 2026

Andrea

Staff was nice and hotel was nice for a partying we were attending nearby.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Chung Yan

The place was clean, staff was helpful.

Partner

8/10

Excellent

08 Jun 2026

dorothy

Everything went well except that they didnt have daily housekeeping. If you stay for multiple nights, clean ur room yourself. I had to ask towels from the front desk.
The breakfast was wo derful though. They had bacon eggs, potatoes, waffles, oatmeal, and plenty more. The pool was also clean and nice. It's just the housekeeping that they didnt have.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Shawn F

Good price. Pool and hot tub were clean. No bugs. I stayed 4 nights. No issues. Shower handle was hard to pull out.

Family

4/10

Poor

31 May 2026

Joshua

Room was dirty, floor was filthy, we had a cockroach run out from under the bed. Shower head was awful. Bed was hard, pillows were flat and small. Hot tub may have been the best part of the room but even that left plenty of room for improvement

Partner

6/10

Pleasant

26 May 2026

David

Breakfast starting at 7am is too late. It would be better to start at 6am.

10/10

Exceptional

18 May 2026

ANGELA

This hotel has some of the best staff we have ever come across, super friendly and helpful and everyone knew their job well which isn't always the case.

The breakfast was nice. The property was clean throughout and well maintained. The rooms need some money spent on them to work through the cosmetic problems but are of a really good size, the aircon was great and the mattresses were better than most Hiltons I have stayed at.

At the price point it's a great little place to stay for a couple of nights.

Family_with_children

10/10

Exceptional

18 May 2026

Craig

A+ for ease of location and good sized rooms. B+/A- on room quality

10/10

Exceptional

15 May 2026

Gabriel

The location is great, easy walking to a convenience store,, late night taco truck. Or short 5 min drive to a variety of shopping for anything. Easy access to the highway as well.

Self

10/10

Exceptional

09 May 2026

Erika

Coffee maker inside the room. Nice outdoor seating area. Stay was peaceful.

Partner

2/10

Poor

23 Mar 2026

Ramona

jacuzzi not working staff insulted me about the price i paid for the room

10/10

Exceptional

22 Mar 2026

jonathan

Very nice

2/10

Poor

13 Mar 2026

Vien

Yes

2/10

Poor

12 Mar 2026

Alicia

We reserved a room with a king bed and were given a room with a queen bed and a broken hot tub. When we opened the bathroom door about 5 cockroaches ran up the bathroom door. It was disgusting! They ended up putting us in a room down the hall with a king bed like we had originally reserved that only had one bug in it a moth like flying insect in the bathroom around the light. I will never stay in this bug infested hotel again.

Partner

10/10

Exceptional

12 Mar 2026

Mary

Staff friendly to a traveler

Self

6/10

Pleasant

12 Mar 2026

Tiffany

The fish tank in the lobby is depressing and needs cleaning. It should be cleaned regularly because you have fish in it, and because it faces guests.
I was denied the credit card I wanted to use for my deposit (the same card used and charged for the overall stay) because I was told it wouldn't work. This doesn't make any sense, since it worked for the other charges, but they refused to even take the card and said I had to provide another one.
The air/heat unit in the room was unplugged and unusable.
The bathtub drain plug did not work to plug the drain.
There were no non-dairy milk alternatives provided at the breakfast \"amenity\".

Self

2/10

Poor

07 Mar 2026

Shalamar

Gave us keys to an occupied room. Then gave us a room with a busted window and poor screen. Couldn't open window for fresh air cause the kids could fall out. On check out day they entered the room before we could get up and answer the door.
Not recommended.

Family_with_children

4/10

Poor

27 Feb 2026

Johnny

This hotel should not be called Best Western Inn. Its quality is very low, from inside out. Room equipped with cheap furniture and linen. From outside, it looks uglier motel 6.

Family_with_children

2/10

Poor

22 Feb 2026

Kimberly

Old dirty scary you can hear every noise breakfast was bad.

Partner

4/10

Poor

16 Feb 2026

Frances

Staffs were nice. However, the hotel itself is old and I got bed bug bites everywhere on my body.

Friends_and_family Family

6/10

Pleasant

09 Feb 2026

Melissa

Staff was nice lobby beautiful rooms clean but need to be upgraded beads where uncomfortable and old very noisy since its near a street

Business_and_leisure Family_with_children

4/10

Poor

05 Feb 2026

Neleon

disappointed I found a roach in my room, will not stay again.

4/10

Poor

04 Feb 2026

Hong

The staff are excellent. The property is nice outside.
The room has cockroaches and mosquitos. The room lock is not tight, kind of loose, and we have to put the key in a few times before the green light appears. It is situated at the end of the hall next to the an iron door. For me, an old woman, I am a little uncomfortable.
I stayed a lot of time at Best Western hotels before, when I was travelling very often and felt very happy with their accommodations. But now, I am sad that Best Western has these neglected (run down) rooms assigned to guests.
---Disappointed.

Partner

8/10

Excellent

02 Feb 2026

Minh

Clean room, friendly staff and adequate breakfast!

Leisure Family

10/10

Exceptional

19 Jan 2026

Melody

Front desk staff did a great job; I had a very smooth check in.

Business Family

4/10

Poor

12 Jan 2026

Sabrina

We ended up having to move 2 times. First time, because the shower/tub drain was plugged. The second time due to ants in the sink. A crazy amount.
They also tried to close the pool/hot tub early every night if we weren't already in there and we were planning our dinner plans around being home in time for a evening hot tub. It was frustrating.
Staff was friendly but even with our issues they would not entertain any sort of discount for the issues with our rooms.

Leisure Family

4/10

Poor

09 Jan 2026

Xou

Room is clean but its not the room you would expect. It looks like it still in the remodeling process. Bed was spring mattress and its caves at both edges. Bathtub wont drain properly after a shower (very slow). It feels like a motel 6 .

Partner

6/10

Pleasant

07 Jan 2026

Khoi

Presently, the hotel doesn't have an elevator. It has only stairways. Suggest building an elevator

Leisure Partner

10/10

Exceptional

17 Dec 2025

Madelin

Clean room and spacious
The dining place was too crowded

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Israel

It was perfect for what i needed, the staff was really nice. And the breakfast was good too

Business Self

6/10

Pleasant

19 Nov 2025

Nancy

The staff was very pleasant. The breakfast was pretty good. The hotel needs a lot of maintenance. Our sink didn’t drain. The water pressure was low. The lamps could be updated to include usb ports. The electric outlets were not convenient. All of the staff were friendly and helpful.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Stacy

This hotel was nice & quiet. Clean. Friendly Staff. No issues. I would definitely stay here again

Business Friends

4/10

Poor

11 Nov 2025

Kevin

Not good

10/10

Exceptional

09 Nov 2025

Shelly

Clean, quiet, courteous. Was a perfect place to stay. Would definitely stay here again.

8/10

Excellent

30 Oct 2025

Fernanda

Staff was kind and helpful; parking is close to rooms and free; room was clean and spacious, bathroom was clean as well. Floors were not sparkling clean and we noticed an odd smell - but didnt affect us. > Overall a good experience for a stay with the family after Disneyland trip.

Leisure Family_with_children

8/10

Excellent

25 Oct 2025

Hector

Parking was ok breakfast good

Business_and_leisure Family

8/10

Excellent

23 Oct 2025

Keith

Didnt have breakfast, i left before it started

Business Self

4/10

Poor

19 Oct 2025

Keely

Front desk employee was annoyed when my family and I went to get the free breakfast and there was none left so I asked her about it and she said I would have to wait till later. We were leaving for Universal so we finished getting ready and about 30 minutes later we came out and there was still nothing it was 9am at this point so we left.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Aiden

The breakfast they offered was terrible. The vending machines were all broken. My two guests and I were covered in bug bites from the beds. Our room was covered in ants.

Leisure Friends

2/10

Poor

13 Oct 2025

Ruth

They did not clean our rooms even when we called and complained. The rooms were full of ants and disgusting. I will think twice before staying there. Not happy at all.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Anisa

It had ant infestation

Leisure Family

4/10

Poor

29 Sep 2025

Kim

All the plugs in one room were broken and nothing stayed plugged in. The shower in another room did not work properly and had to be propped. I am glad we only booked one night at this hotel.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Bryan

It was clean and easily accessible to the parking lot and had good and friendly staff.

Leisure Partner

8/10

Excellent

15 Sep 2025

HIEU

The only thing is the laundry room opens from 7am to 10pm. It should be open 24/24 . Swimming pool closes at 8pm. By default they do not service your room during your stay unless you have to request before 12pm

Leisure Family

10/10

Exceptional

15 Sep 2025

Gonzalo

Very good location

Leisure Family

8/10

Excellent

13 Sep 2025

Julian

Ok

Family

10/10

Exceptional

11 Sep 2025

douglas

Manager resolved our issue the next day of our arrival

Leisure

10/10

Exceptional

04 Sep 2025

Santiago

Good service greater app

4/10

Poor

25 Aug 2025

maria

Front deak was nice, and housekeeping staff very friendly

Business_and_leisure Family

4/10

Poor

17 Aug 2025

lisa

Clean, but needs renovation. Mattresses were.unsafe. Friendly service and accommodating.

Business Self

8/10

Excellent

10 Aug 2025

Maria C

Family Get Together

The hotel was comfortable and staff were helpful. The breakfast was good, but the coffee was a little weaker than I like.

Friends_and_family Family

2/10

Poor

09 Aug 2025

Ashley

Checked In and room was filthy and we specifically called to make sure the jacuzzi was working which they said it was and we went to use the jacuzzi and it was not working. The. Breakers were not working at the breakfast so my husband fixed the breakers so the coffee and juice bar would work.

10/10

Exceptional

07 Aug 2025

Kai

Met our needs for a short visit, including breakfast, free parking, and pool/jacuzzi.

Leisure Family

10/10

Exceptional

04 Aug 2025

Beverly

Very nice stay

10/10

Exceptional

31 Jul 2025

santino

Friendly staff

Leisure Family

8/10

Excellent

28 Jul 2025

Luann

The staff was very helpful, friendly & responsive, even before we arrived, after helping with some changes to our reservation. Once there, we found that our shower wasn't working, but they gave us access to a second room for showering, and made sure the shower was repaired the next morning. Thank you! :-)

Leisure Friends

6/10

Pleasant

28 Jul 2025

Dan

This BW always our place whenever we are travel. But this time we had the room and smell so bad. And towel is dirty. ( it’s new towel) . We asked for the replacement and never received them.

Leisure Family

6/10

Pleasant

27 Jul 2025

HAI

When people person above floor was using restroom. It made noise pretty much.

Leisure Partner

8/10

Excellent

17 Jul 2025

Kimchi

Good price, convenient location

10/10

Exceptional

15 Jul 2025

MAI LY

Good services. Clean and convenient location.

Leisure Family

2/10

Poor

01 Jul 2025

Hakki

I come to this hotel on the reception he told me the room is not ready. I’m. They give me different room. The air condition is very bad all night. I cannot sleep. I call him in the morning. I told them I need towel for me. I need to take a shower. He say come down on the breakfast is very bad. No space to sit down to eat your breakfast outside I will be call my bank to refund the money.

Business

2/10

Poor

22 Jun 2025

Carina

Stayed in room 109. Blood and pee stains on the mattress. Normally I check corner of the bed for bed bugs and what not. My husband kept smelling an odd smell from the room. It wasn’t until we removed all the sheets from the bed and noticed and huge urine stain.

Called front desk to notify and the gentleman at the front desk. Couldn’t get through after 2 attempts so I walked up to the front saw that he was sleeping with his feet kicked up on the desk..
After waking him up I was told to wait for morning staff.

So my husband my daughter and myself slept on a full bed

Went to check out at 8 am and was told I would get a call from the manger. I still have not gotten a call.

8/10

Excellent

18 Jun 2025

Mary Theresa

The staff was friendly and responsive to our needs!

2/10

Poor

18 Jun 2025

Tammy

it is so inconvenienent that every time you leave the room, the door is locked, and you can't get back in your room because the key does not work. you have to run to the office every time to re-set the key and wait long time and some time it openes the door, sometime it did not work. it caused too much problems and inconvienent. the hot water does hot work. the power out for all morning long. it was such a ninght mare staying in a room early morning without power, nothing wokred. I was so dissappointed. the ads looked so good online but it acutally it is not, so whoever looking this Best Western hotel, you have to be really careful. It sucks. I was almost injured and hit myself without power in the dark because of their unsafetyness and they should have a back up generator in case the power runs out..... this is not safe at all....I need my refund back. for real

Leisure Family

6/10

Pleasant

14 Jun 2025

sarah

The check in and check was ok with the front desk. But during the stay the clerk at the front seemed very bothered by me asking him to come check out the television. Just told me to unplug the television if I didn't want it coming on and off. Electricity went out around 5 am so was in a bit of panic since I didn't know what was going on outside.

Partner

10/10

Exceptional

10 Jun 2025

Doan

Great

Business_and_leisure

6/10

Pleasant

01 Jun 2025

Edvin

The place is ok, clean but the air conditioner made so much noise.

Business Family

2/10

Poor

22 May 2025

Cinderella

Very rude staff …. Dirty dirty dirty floor in our room ….ive been going to this hotel for years but never again !!!!! The walk to my room to see how many people were in my room I have four kids they charged me at the end and required a deposit ….I’ve never been charged or required to put down a deposit . Rude rude customer service ….. breakfast was not at all like it use to be …. Watery eggs no bread …..the floor had black dirty full of dust mites underneath the bed I have photos !!!!

Leisure Family

10/10

Exceptional

14 May 2025

Wioleta

Great place

Leisure Partner

6/10

Pleasant

11 May 2025

Khoi

Rooms are too exposed to outdoor.

6/10

Pleasant

10 May 2025

Michelle

Room was a bit dated. Breakfast was great with lots of good breakfast options. None of the vending machines on the property work so you were not able to get any snacks or pop.

Business_and_leisure Family

4/10

Poor

04 May 2025

KARYN

Check-in was easy and seamless. The room was basic but clean. I could appreciate the coffee maker in the refrigerator, but that was about it.
The mattress was horrible. The shower valve was loose and needs to be replaced. The walls seemed paper thin. Would have liked to have used the jacuzzi but by the time the kids were done doing cannonballs it was closed.

Business_and_leisure Self

10/10

Exceptional

28 Apr 2025

K

I come here often it’s cozy, close to the freeway plenty of food and shopping and only 5 miles from the beach. The staff is always nice warm and welcoming

Business_and_leisure Family

8/10

Excellent

12 Apr 2025

Khou

Quiet right next to Walmart and Costco. I forgot my AirPods and they called me. :))

Leisure Family_with_children

4/10

Poor

05 Apr 2025

hung

Pool is not heated, old hotel, bathroom smell bad with odors. Worst Bestwestern of all

2/10

Poor

05 Apr 2025

Emilie

Doors don’t fully seal, so you hear everything happening outside your room. Musty smell in the room. Breakfast is advertised from 7-10 but if you come past 8:59 everything is put away… not worth your money trust me.

Leisure Partner

6/10

Pleasant

04 Apr 2025

Breeanna

If you’re looking for a place to sleep for the night, this is a good option. The parking lot has plenty of space and is close to all the rooms. Everything was clean in the rooms, but you can definitely see where touch ups are needed due to age. My biggest complaint would be that there were no outlets near the nightstands by the bed, so there was nowhere to charge my phone so I could leave it on the nightstand. Overall, it’s a decent place to stay.

Leisure Self

8/10

Excellent

02 Apr 2025

Gabe

It was not bad