Best Western Orlando West

United States , Orlando Area - Florida - FL
Orlando, 2014 W Colonial Drive
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100 reviews shown

10/10

Exceptional

18 Jun 2026

Donnell

I booked the room for my sister in law’s grad trip. The property was wonderful the room was clean and spacious. She’s athletic so she loved the basketball court. Not far from theme parks and essentials will definitely return

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

James

I was checked in by a truly wonderful lady named Luciana who tells me she has worked at the hotel for 5 years. I watched her interact with a wonderful young lady who checked in on behalf of her family from Poland. She was incredibly kind and patient and inviting to the family who I’m sure had a long day of travel.

Self

8/10

Excellent

17 Jun 2026

Jean C

Muy buena experiencia. Todo estaba muy bien. Las 4 estrellas van dirigidas a la limpieza. Las personas colocan la basura afuera de sus habitaciones y las habitaciones solo cambian las toallas.

Family

10/10

Exceptional

17 Jun 2026

Justin

Very clean and nice

10/10

Exceptional

16 Jun 2026

Omyra

Good

Family_with_children

10/10

Exceptional

15 Jun 2026

Shalet

Breakfast is separate it’s per person 18 dollars I didn’t like that I thought it was included, otherwise from that the swimming pool is huge and beautiful and they have two jacuzzi clean rooms beautiful property kfc close by and a lot of options for places to eat close by definitely recommend going there.

10/10

Exceptional

15 Jun 2026

Jose

Buena ubicación cerca de Universal

Family_with_children

2/10

Poor

15 Jun 2026

Gladymar

No me gustó para nada, todo estaba terrible el aire no enfriaba solo hacía ruido las cobijas olían horribles pésimo hotel

Family_with_children

10/10

Exceptional

15 Jun 2026

Claudia

Room was clean. Very nice place to stay.

Partner

6/10

Pleasant

14 Jun 2026

Ahmed

I had a great day. The room was nice and cozy. Blanket and pillows were cleaned. Air condition cooled down the room great.
I went to breakfast. I would’ve paid the $17 that they were asking for, but when I went there, they didn’t really have that much of a selection so opted to go elsewhere.

Me and my daughter went to the pool. The pool looked great from far, but as we near it, there was a lot of bugs inside of it and liquor bottles on the bottom of the pool at first glance everything look great but as you get closer, you do not want to take your kids there something the staff should be aware of

The proximity where the hotel is at is great and very convenient to the parks and restaurants. I would recommend for people to stay here.

Family_with_children

2/10

Poor

14 Jun 2026

Cristina

La propiedad no presenta buenas condiciones, no hay limpieza de cuarto y solo cambian las toallas.

Partner

10/10

Exceptional

11 Jun 2026

Laura

I had amazing time the hotel was clean I felt safe the staff was amazing cleaning staff was amazing as well highly recommend

Family_with_children

2/10

Poor

10 Jun 2026

Yudisleidys

Very disappointing experience. The hotel looks much better in photos than in reality. The property feels outdated, the rooms are old, and we even found cockroaches on the lobby seating area.
I booked this hotel because Expedia advertised that the room included a microwave. Since I travel with my 2½-year-old daughter, this was important for warming milk and food. Upon arrival, there was no microwave, although the space for one was still there. The front desk informed me that standard rooms do not include microwaves and that none were available because the hotel was fully booked.
The room also lacked basic amenities. The shampoo, conditioner, and body wash dispensers were completely empty. In addition, the air conditioning barely worked. Even at 66°F, the room remained warm throughout the night.
Breakfast was another frustration. I paid $18 per adult and $12 for my toddler. On the first morning, I was told I had to pay again because the front desk failed to provide breakfast vouchers. The next day, my daughter woke up sick with a fever, and staff initially refused to let us bring food to the room for her. After speaking with management, they finally allowed it.
Overall, it felt like guests in standard rooms received lower priority and fewer basic conveniences than guests in upgraded rooms. Between the misleading room information, missing amenities, cleanliness concerns, poor air conditioning, and disappointing customer service, this hotel fell far below expectations.

Family_with_children

10/10

Exceptional

10 Jun 2026

edlin

The staff at the Best Western were extremely kind and welcoming. Everything was handled promptly, and our wait time was less than five minutes. The room was clean and smelled fresh, and the hallways were also well-maintained and spotless. Everything about this hotel was excellent, including its convenient location and proximity to the park. We will definitely be booking here again

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Douglass

The salmon I ordered was undercooked.
The waiter was friendly.

Self

8/10

Excellent

09 Jun 2026

Melea

Luciana was very helpful and kind at check in

Family_with_children

2/10

Poor

08 Jun 2026

Rohit

I was the only guest staying in the room. In the morning, I found several strands of women’s hair under my pillow, which raised concerns about the cleanliness of the room. Additionally, the bathroom shower was leaking, and it took an unusually long time for the water to heat up. Due to these issues and my discomfort with the room’s condition, I checked out early at 4:00 AM I love the location and all over staff service was excellent.

Self

10/10

Exceptional

08 Jun 2026

victor

Loved it

2/10

Poor

07 Jun 2026

Yariely

Very disappointing experience. The hotel looks very different from the photos online. The property is outdated, the rooms are old, and we even saw cockroaches walking on the lobby seating area.

I booked a standard room through Expedia because the listing indicated it included a microwave. I travel with my 2½-year-old daughter and need one to warm her milk. After checking in, I was told standard rooms do not include microwaves. As a result, I had to warm her milk using hot water from the sink.

Another major issue was the breakfast service. I paid for a package that included breakfast ($18 per adult and $12 for my toddler). On the first morning, the breakfast staff told me I had to pay again and treated me as if I was trying to enter without authorization. Later, we discovered the front desk had failed to provide the breakfast vouchers during check-in.

The following day, my daughter woke up with a fever after a difficult night. My husband asked if he could take some food to the room for her, but the request was denied. When I later tried to take a small amount of juice and food for my sick child, I was immediately stopped. Only after requesting to speak with a manager and explaining that I had already paid for my daughter’s breakfast did the staff offer a takeaway option.

For the price paid, there are far better hotels in Orlando. Overall, the customer service, cleanliness, and accommodations did not meet expectations. I would not stay here again.

Family_with_children

10/10

Exceptional

06 Jun 2026

MYRA

IVO at the front desk was very accommodating. He helped me with so many things that I could not figure out on my own. He was very patient with me, I'm a senior citizen.

Parking was free. Something rare at many hotels.

I would definitely stay here again.

Self

10/10

Exceptional

06 Jun 2026

Diego

Loved this hotel! Fantastic Staff

Partner

6/10

Pleasant

05 Jun 2026

Christopher

We had a room with 2 double beds. Beds are very small. 2 adults will have trouble sharing. Our shower was a problem. The first night there was no hot water, the pressure was terrible and the drain was totally blocked. Maintenance did come out and fix the temperature settings and the drain but the pressure was still not great. We tried to use the treadmills in the gym but only 1 was working so my wife and I had to take turns instead of being able to run at the same time. Second night we tried to use the microwave and it was also broken. Maintenance had to bring 3 different microwaves before they found one that worked. Overall most of the problems were resolved but some money should definitely be put back into fixing some things.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Mishalle

The room was nice and spacious. My request for a higher floor was fulfilled. The staff was friendly at check in and check out. It was a bonus that there were 2 jacuzzis by the pool area.

Self

10/10

Exceptional

04 Jun 2026

Timothy

Nice stay

Self

10/10

Exceptional

03 Jun 2026

Ebony

Luciana was amazing . She made check in very easy and comfortable. She was also very helpful and accommodating in any request we had .

Thank you Luciana.

Friends

10/10

Exceptional

02 Jun 2026

Blanca

The front desk people was wonderful
Property very nice and clean

I was happy I really enjoyed the staying

Family_with_children

6/10

Pleasant

01 Jun 2026

Tatiana

Let start with the good things = The front Desk team was Great! The location was really nice too.
Bad things - We have flooding in our room and nobody calls or text when we come back alll our shoes and the make up on the sink who soaked wet, room was a disaster and dirty, no apologies no help to change room.
We stayed 6 nights and no housekeeping provided like they said, we scheduled it but nobody cleaned our room, just changed towels and I paid for a extra person but everyday i need to call for the third towel and Coffee.
If it was not for the front desk team this hotel will be a ZERO stars.
Don’t recommend it at all and not coming back there.

Friends

10/10

Exceptional

01 Jun 2026

William

Over all it was a very good stay. The only thing was I asked for the bathroom sink to be fix but that did not get done. But it would not stop me from Staying again. Hotel & rooms were clean & comfortable. Staff was friendly.

Partner

6/10

Pleasant

31 May 2026

Qais

Sofa bed was terrible shouldn’t advertise that
And it bathroom door was touching toilet when closing door barely any space to close door. Kind bed was really good. Room was specious. Kids loved poool

10/10

Exceptional

31 May 2026

Lakira

I liked how It have jacuzzi’s

Family_with_children

6/10

Pleasant

31 May 2026

No enfriaba tanto el aire y hacía mucho ruido! De resto todo ok 🤘✨

Partner

6/10

Pleasant

30 May 2026

Murat

Baths were ok. But rooms and corridors were not well cleaned.
For half a day no electricity due to maintenance or something.

Had slow or no wifi problems from time to time.

On the plus: good location. Adequate amenities.

Partner

10/10

Exceptional

30 May 2026

Shanell

The room was clean and close to many activities! The staff was very friendly and the breakfast Buffett was really good. Would stay here again.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Stephanie

We have stayed multiple times. Always clean and nice. Close to universal!

6/10

Pleasant

28 May 2026

Nairoxi

El aire nunca funcionó mucho calor pero buen lugar en el baño habían pelos por varios lados

Family_with_children

4/10

Poor

27 May 2026

Rachel

Room was filthy particularly the bathroom, multiple public hairs in shower and on toilet. The room I was in was next to an exit door that banged like a gunshot anytime someone went on our out. The elevator and all electricity was scheduled to go off the day I left with no prior notice than one day.

Family

8/10

Excellent

26 May 2026

Emmarie

Overall, I had a good stay at Best Western Orlando Gateway. The location is great and very convenient. The hotel could use a little TLC, but the customer service made a positive difference. There was a party at the pool area that made my original room very noisy, but the front desk was very understanding and immediately changed my room with no hesitation. The hallway on the 5th floor had a strong smoke smell, although thankfully the room itself did not smell at all. Interestingly, the hallway where my original room was located had no odor issues. Overall, a solid stay with responsive staff and a great location.

Family

10/10

Exceptional

26 May 2026

Manuela

Personal muy atento, instalaciones viejas, camas cómodas, me encantó fue la locación cerca de todo

Family_with_children

8/10

Excellent

26 May 2026

Marilee

Great location if you are going to Universal Orlando resort

Partner

8/10

Excellent

25 May 2026

Tami

This was our 3rd stay at this property. It's conveniently located to Universal Orlando. It is put go to if we can't stat on property. Staff was nice. Check in easy. No housekeeping service for less than 4 day stay. No biggie, but if you stay more than 1 day at least provide towels and washcloths for length of stay. I always have to ask. Room could be cleaner. Room appears clean but never really is. Floor is always dirty. I bring my own cleaning supplies. Never expect it to be really dirty after wiping down the room. Normally itnis not. This time the bathroom counter looked clean but was not. But spending a little time on cleaning to save is worth it. The food options on property are not the greatest. I don't like the food in the little Cafe. Never ate at the restaurant since we each at Universal. Don't do public poolsnalthough the area looked nice and several people were out there. Definitely recommend and would stay again.

Partner

10/10

Exceptional

25 May 2026

Majel

Great location, staff very attentive

Family_with_children

6/10

Pleasant

24 May 2026

Shaqwanna

Just an older property that needs more care and repair.

Family

2/10

Poor

23 May 2026

Nicholas

The AC did not work I had it at 65 and woke up sweating. I found several roaches in the room. When we came back to the room it was not cleaned and the beds were made just new set of towels were left.

Friends

6/10

Pleasant

22 May 2026

Ivonne

Great staff

8/10

Excellent

22 May 2026

Kim

I really enjoyed the pool, its not real big but it has a deep end and there's 2 jacuzzi. The beds where nice and comfy not dead beds, I did take a shower but the water only got look warm. Wasn't a fan of how much a bag of chips where, but I know it comes with the territory. Anyways its definitely worth it because its also 9 min from universal.

Family

10/10

Exceptional

21 May 2026

Ricardo

Great hotel and close to the parks

10/10

Exceptional

20 May 2026

MYRA

This property is wonderful. The staff is very nice, especially IVO at the front desk. He was very helpful to me with my multiple stays. The room is very neat and clean. The breakfast is not the best. It is buffet, but it is $18 and really not worth it. Parking is free and there is more than enough space to park.

Self

10/10

Exceptional

20 May 2026

Debora

Adorei! Quarto muito confortável, bem localizado e funcionários muito simpáticos! Quase todos falavam português o que pra nós foi ótimo

Partner

8/10

Excellent

20 May 2026

Sarah

Great location,

10/10

Exceptional

20 May 2026

Eveline

Muito bom

4/10

Poor

19 May 2026

Sally

I’ve stayed here before without issues, but this time, the housekeeping team had issues. Night One of our stay started with a baby German cockroach on our door and housekeeping did not come to our room one during our 5 night stay. They kept leaving notes saying that they needed to get in to clean when the do not disturb sign wasn’t even on the door. We had to go ask for towels and for them to take the trash one day when we happened to see housekeeping skip our room again. Not sure if I’ll ever stay here again after this visit, which is sad because the hotel location is convenient to Universal and we have stayed here 3 times before without issues.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Andrea

Nice place will stay again

Self

10/10

Exceptional

17 May 2026

Gabriel

It was a wonderful experience, the staff was awesome and I love it alot. The breakfast was really good and my friend enjoyed as well. I highly recommend staying here

Friends

2/10

Poor

17 May 2026

Melitzsa

Besides the front desk staff being amazing this is the worst hotel I’ve ever stayed at. My family and I went home with welts and rashes. There was a visible blood stain on the sheet and they may have a bed bug problem, or at the very least they do not wash their sheets, disgusting. I was initially assigned a room that smelled dirty and like someone was smoking. Front desk was gracious enough to switch our rooms, however the room my family stayed at ended up having plumbing issues. Toilet wouldn’t flush, water in the tub and sink wouldn’t go down. DO NOT stay here.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Diane

I asked them to make my bed. They only dropped off new linen.

10/10

Exceptional

16 May 2026

Felipe

Very Comfortable Bed and Pillows

8/10

Excellent

15 May 2026

Lauren

Bed frames could use an update, but otherwise excellent hotel. This is not a resort and should not have a resort fee.

Self

4/10

Poor

15 May 2026

Pablo

Hotel outside is very nice. The lobby is very nicely decorated. Our room on the other hand was very disappointing. Our room smelt musty. Floors was dirty to the point we wore our shoes every time we had to move around. The bathroom was the worst part. The tub was dirty like black dirt markings on the floor. There was mold or dirt in all of the grout. It was bad…. It was like they were fixing the room and stopped a 1/4 of the way and were like screw it let people book it. I’m not saying I expected a 5 star experience for a best western but like that was pitiful. We checked out early because it was disastrous. Never again.

Family_with_children

4/10

Poor

14 May 2026

Wenbiao

damp smell in the room, shower valve not functioning properly, outdated furniture.

Self

10/10

Exceptional

13 May 2026

Benjamin

Great will be back

Self

6/10

Pleasant

12 May 2026

Emily

Good for what we needed. We wanted something very close to Universal property. Smelled like weed on first and second floors. Our room smelled musty. First shuttle reeked of cigarette smoke. We also had to get out of bed when the fire alarm went off. Room was alright - paint job wasn’t great. Good cake at the restaurant!:)

Partner

10/10

Exceptional

11 May 2026

Vicky

Staff was friendly. Room was clean

Friends_and_family Family

8/10

Excellent

08 May 2026

MYRA

The hotel was nice. Clean and friendly staff. The beds were comfortable and clean. Parking was free. That was a bug plus.

The only thing was the $17 breakfast. It wasn't that good.

10/10

Exceptional

07 May 2026

Alina

Been to this hotel 3 times! Never fails me! Perfect when traveling with my toddler

10/10

Exceptional

07 May 2026

William

Timely and smooth check-in, had some packages sent to the hotel, that process was simple, good experience, hotel staff was very friendly and accommodating, hotel.was clean and inviting, room was clean, beds comfortable, nice stay, will definitely be back in the near future.

Family

6/10

Pleasant

07 May 2026

Sarah

No breakfast, room was decent. Shower had leftover hair from previous guest.

Partner

2/10

Poor

07 May 2026

Lamarko

Room was old and a little dirty but you get what you pay so

Partner

4/10

Poor

07 May 2026

Auria

The bathroom had 4 different hair strands (texture, color, length). The tub had a shoe print.

Partner

6/10

Pleasant

06 May 2026

Miguel

Family

10/10

Exceptional

04 May 2026

Heidi

We had a great stay, staff and accommodations were great. Older hotel but in great condition

Family_with_children

10/10

Exceptional

04 May 2026

Sabrina

Very kind and was able to answer all questions. Will be staying here again.

Self

6/10

Pleasant

03 May 2026

Anyul

Es un hotel viejo que lo han retocado con pintura , que lo promocionan como resort pero le falta mucho para llegar a ser resort , la unidad del aire acondicionado sonaba muy duro. Y las camas estaban ok.
Lo único bueno es que está céntrico al citywalk de universal .

Partner

2/10

Poor

03 May 2026

Charity

The hotel room smelled like mildew and mold. Location looks nice but Guests were questionable and atmosphere did not feel safe. Do not stay here!

Friends

10/10

Exceptional

02 May 2026

Kalappurathattil

We didn't use .your kettle is bad . So take care

10/10

Exceptional

29 Apr 2026

Gabriella

Our room was clean, bed was super comfy, and the view was beautiful. House keeping provided plenty of clean towels everyday which was very nice. Overall a great stay!

Partner

10/10

Exceptional

27 Apr 2026

ANA

Las habitaciones son bonitas y la vista espectacular.
Falta limpieza y amenities. El dispensador del gel de ducha estaba dañado y vacío, lo reporté varias veces.

Self

4/10

Poor

25 Apr 2026

Chandni

no breakfast

Family_with_children

8/10

Excellent

25 Apr 2026

Paul

Room was nice & clean. Hot water in shower, warm at best. Didn't bother calling to correct. Front desk was amazing to help with my checkin. Carloyn(I think) Awesome Job!

Self

10/10

Exceptional

25 Apr 2026

Angelica

This is a nice quick stay. We’re about 1.5 hr from this area so if we wanna enjoy the area and not the drive home this was a nice quick way to do so without paying a ton or planning way ahead. If this is your dream Disney vacation this is probably not the spot for you. But if you want a clean, easily accessible spot with breakfast this would be perfect. We have a 6mo old and a 18 mo old and they really enjoyed the play area. We had breakfast there as well, good quality but the room is crowded. We will stay again in the future.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Prenil

Yes

Friends

8/10

Excellent

22 Apr 2026

Alan

The first room we were in the door did not close right. We had to get them to fix it done. Thay tell you you have water view thinking we get to see the lake no we get to see the pool not what We want to look at. So we changed room so to see the lake,the mini golf, Volcano Bay. All the rest was good nice snack room, good home made Ice cream. And my wife loved the teramisu.

Partner

8/10

Excellent

20 Apr 2026

Ron

Check-in was easy, staff was friendly. Didn't like that I was only about 30 mins early, after a 5 hr drive (330 instead of 4) and there was a room available, but would have to pay $20 extra. But rules are rules! Still an enjoyable stay, and if in the area I would definitely stay again. The staff was very helpful and cordial.

Self

10/10

Exceptional

15 Apr 2026

William

Staff was excellent as usual.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Avery

Very nice hotel. Close to theme parks. Would recommend staying.

Friends

10/10

Exceptional

13 Apr 2026

Josette

For the price, it was GREAT. 3min walk to Dockside Inn bus stop to catch all the shuttles to/from universal if the hotels shuttle schedule doesn’t work for you, super clean, staff was friendly and check in was smooth! About as close as you can get to staying on property with only paying $80 a night :)

Family

2/10

Poor

13 Apr 2026

Reynaldo

If I can give it a zero I will. Once I arrived to my room there was Condoms and wrappers under my pillow. So disgusting . I do not recommend this Hotel

Partner

10/10

Exceptional

13 Apr 2026

Cynthia

Overall the hotel & my room were clean & comfortable. Caroline at the front desk went above & beyond to help me & was a delightful person. My only complaint was there wasn't any body wash in the shower.

Self

2/10

Poor

11 Apr 2026

Isaca

This was the worse experience outside of the staff being friendly. Floors filthy, breakfast $16 per person and terrible! Rooms are so rated and need of urgent repair.

Family_with_children

10/10

Exceptional

08 Apr 2026

Edgar

Clean room and accommodating staff. There was a small problem with the amount but was duly resolved by the managers. I’m so glad that they’re very helpful.
Will surely book next time I visit Orlando 🙂

Friends

10/10

Exceptional

07 Apr 2026

Denise

Accommodating for our needs. Nice staff.

Friends_and_family Family

4/10

Poor

07 Apr 2026

Gokul

My stay had a few challenges that I think could be improved for a better guest experience. The bathroom cleanliness and flushing system could use more attention. I also noticed that the microwave, television, and refrigerator were all connected to the same outlet, which caused them to cut off occasionally.

The air conditioning unit was quite noisy, and there were some maintenance issues like damage at the bottom of the doors. Additionally, the body wash and shampoo were empty upon check-in, which was a bit inconvenient.

While the staff were polite, the overall service felt a bit slow and could be more responsive and welcoming. With some improvements in maintenance, housekeeping, and service speed, this property has the potential to offer a much better stay.

Partner

4/10

Poor

06 Apr 2026

Rajesh

The rooms are old and AC made a lot of noise

Family_with_children

10/10

Exceptional

05 Apr 2026

Michelle

Very clean. Quick to assist with anything you need. I'll stay here again for sure!!

Family_with_children

2/10

Poor

05 Apr 2026

Haydee

Hotel feo atención terrible habitaciones en mal estado en la recepción mala atención no lo recomiendo

8/10

Excellent

05 Apr 2026

Carmen

This hotel is my go to every year for my Disney visit. Is walking distance to buy your essentials and to go eat with family and friends

Family

8/10

Excellent

05 Apr 2026

Tiffany

Everything was good

Family_with_children

6/10

Pleasant

04 Apr 2026

MIRIAN

Breakfast was

10/10

Exceptional

03 Apr 2026

Melissa

We didn’t have breakfast it was 25 dollars a person wish they had complimented breakfast the pool was great and refreshing it was walking distance to the parks and city walk and to most stores and restaurants

10/10

Exceptional

03 Apr 2026

Jonathan

The property is affordable and well maintained

Self

8/10

Excellent

01 Apr 2026

Aline a

Não havia limpeza. Tinha que pedir e mesmo pedindo só trocou os lixos e as toalhas. Não havia microondas e aluguei o quarto suíte mais caro só pela comodidade da cozinha e fiquei sem

Partner