Baymont By Wyndham Orlando Downtown

United States , Orlando Area - Florida - FL
Orlando, 3956 West Colonial Drive
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100 reviews shown

4/10

Poor

12 Mar 2026

Harold

March 6th-March 10th 2026

My family and I flew to Orlando and booked our stay here online as a bundle deal. Upon arrival the outside of the property didnt look too terrible. I have definitely stayed in worse looking hotels and even worse areas.

The lobby was clean, had fresh coffee and creamer so that was a plus.

The front desk staff was very friendly. He didnt really go over any hotel amenities such as laundry area, breakfast, pool that sort of thing which wasnt a big deal, but i thought it was odd not to have that information.

We had a group of 5 so we had two conjoinging rooms on the first floor.

The rooms were old, in need of remodel. There were old cigarette stains on the edge of the bathtub, no fridge, no microwave. The bedside lamp on the table between both beds had one light that was broken. The knob did not exist. The beds were not terrible, just normal hotel beds. The AC/heater had a loud annoying hum to it and the lower you turned the temperature, the louder the hum became.

We got in late that night so we decided to shower the next evening after we returned to our room. Upon showering, there was no hot water. It was lukewarm, like right before you run out of hot water at home.

Upon getting out of the shower, my kids and I watched 3 roaches crawl on the wall next to the door conjoinging room. We ended up switching rooms to the 3rd floor where it was better, but not worth more than 2 stars. Be aware.

Family_with_children

10/10

Exceptional

10 Mar 2026

Mike

Nice place

4/10

Poor

04 Mar 2026

Freddy

They charged $100 on my credit card as deposit and till today they never refund it. The installations are in bad shape. There were no electric light working in the room.

Friends

2/10

Poor

01 Mar 2026

Rebeca Maria Murillo

Habían cucarachas y había un fuga de agua en el baño, la habitación estaba sucia

Family

4/10

Poor

01 Mar 2026

Thanisha

The room had dust all over the refrigerator and the microwave and the vanity did not have any light. Room was run down.

Family_with_children

6/10

Pleasant

27 Feb 2026

Giovanni

The cleaning of the room was poor, they do this only every 4 days, also you have to ask every day for clean towels.
We found many bugs(roaches) inside the room

Friends_and_family Family

4/10

Poor

26 Feb 2026

ana paula

Quarto sujo , paguei pelo cafe da manhã, e so tinha pão com manteiga, demora no check-in, hotel 2 estrelas marcado como 3

Friends_and_family Family

2/10

Poor

25 Feb 2026

Celeste

It was horrible ! I had no hot water when I arrived nor the following day to take a shower , the WiFi was sporadic which was a problem. The room was not cleaned as I expected. So disappointing !

Self

4/10

Poor

24 Feb 2026

Paulette Ann

I stayed for 9 nights and housekeeping never entered my room. Each day I had to go to front desk to turn in towels and get clean ones. I had to ask for kleenex and toilet paper. I had to empty my own garbage. Wifi didn't always work and shower was usually luke warm at best. The pool was also closed which was disappointing on the 85 degree days! With all that said, Raul was an excellent employee always friendly and helpful.

Family

4/10

Poor

24 Feb 2026

Mark

Run down facilities, took way too long to get into our rooms.

2/10

Poor

23 Feb 2026

Stalyn

Room was

2/10

Poor

23 Feb 2026

Nancy

Toilet did not stop running and we woke up to a flooded bathroom. They were going to switch us to a new room and as we were packng up to move two big cockroaches were climbing down the wall. Kids were screaming and there's no way we were staying there. Have to contact Expedia and they have to speak with the manager to get us refunded. Still waiting

Family_with_children

4/10

Poor

23 Feb 2026

Christine

There were roaches everywhere. In the fridge on the walls in bathroom. I paid a lot of money to stay there. Also they messed up the rooms. It was suppose to be an adjoined room the room my kids were to stay in the tub was broken and blinds. So my kids had to end up all the way down the hall by themselves with the friend that I was with, and it was a complete nightmare. The shower was no hot water. We bathe every single day and ice cold water the roaches everywhere it was unpleasant. I will never again stay there. I wish I could ever be refunded for all the money that I spent. I spent $1500 for 11 days and I came all the way from New York very Disappointed.

Partner

6/10

Pleasant

22 Feb 2026

Julia

The staff is good. Rooms and hotel are older and run down but fairly clean. It met our basic needs as were at a competition that ended late and we only needed a place to crash.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Natasha

It was perfect.

Friends

2/10

Poor

22 Feb 2026

STEPHANY

No hot water, room smelled musty and there was a baby roach in the bathroom. Showered would clog up. They need alot of work to improve.

Friends

6/10

Pleasant

21 Feb 2026

Jose

It's an old facility but it served It's purpose.

Partner

2/10

Poor

21 Feb 2026

James

We did not stay @ that hotel. My family would not sleep their, requested my money back . HOTEL IS NOT WHAT I BOOKED. I BOOKED AT A LA QUINTA NOT A BAYMONT . We were only their 10 min. & left. Had to get another hotel. I WANT A REFUND WE DID NOT STAY THERE James Mc Ewan @ 9562673764 [email protected]

Family_with_children

4/10

Poor

20 Feb 2026

Victor

Floor was dirty, room smells like humidity

Self

4/10

Poor

20 Feb 2026

Cora

No hot water, no shower curtain, no soap, no wash cloths. Although room was clean

Friends_and_family Friends

2/10

Poor

20 Feb 2026

Natalie

Dirty rooms. No towels. Bathroom had a leak and no hot water. There was mold on the lampshades and bathroom lights. Just an absolute NO!

Business

2/10

Poor

19 Feb 2026

Felix

Was advertised as a La Quinta but it switched to Baymont before our stay. The room was not ready at 4pm. The room was fairly worn. No hot water (Luke warm at best). Bug in the room and not enough towel and washcloths provided (front desk wanted us to retrieve more).

Family

2/10

Poor

19 Feb 2026

Fahad Noori

I am formally documenting my complaint regarding my recent stay at your hotel. Due to the unacceptable conditions and level of service experienced, I will never book a room at this property again.

Key issues include:
1. Severe hygiene deficiencies throughout the premises and inside the guest room.
2. Unprofessional and ineffective customer service, with repeated failures to resolve basic issues.
3. Trash and debris present in common areas, including elevators and corridors.
4. Non-functioning television, which required service intervention and then failed again the following day.
5. Shower missing a curtain, making proper use impossible.
6. No bath towels provided upon check-in.
7. No facial soap provided.
8. Empty shampoo container, despite requesting replenishment, which was never provided.
9. Due to serious hygiene concerns, I was forced to purchase my own bed sheets to avoid sleeping directly on hotel bedding.
10. Insects present on the bedside table, resulting in the disposal of all snacks and beverages.
11. False and misleading advertising, as the images displayed on your website bear no resemblance to the actual condition of the property.

This experience was wholly unacceptable, particularly for a business traveler expecting basic standards of cleanliness, comfort, and professionalism. The conditions encountered fall significantly below reasonable hospitality and service expectations.

I strongly discourage others from staying at this property and will ens

2/10

Poor

19 Feb 2026

Irving

The room was neglected! No cleaning no TV with no service!

Self

4/10

Poor

19 Feb 2026

Marie

It’s not a laquinta, it’s changed to some other hotel as the hotel keys and sign on it state but all billing and everything else states laquinta which is shady. I was charged three separate one hundred dollar charges by the second night and nobody could tell me why. The room smells like old carpet and the mold and mildew from the bathroom. There wasn’t hot water for a single shower.

4/10

Poor

18 Feb 2026

Michael

Check-in went ok the room is my issue the strong smell of nasty detergent zero amenities ( soap, shampoo, coffee ). Coffee maker was in parts throughout the desk and water stains on the nightstand. Very little hot water. Unfinished laminate flooring. Best advice is move on

Self

6/10

Pleasant

18 Feb 2026

Jackeline

Needs update

2/10

Poor

17 Feb 2026

BISWAJIT

Dirty bathroom floor, Bathtub with brown Stains,
TV didnt work , maintenance guy says cant help - we recently changed provider to Fibre , Kids were upset

Family_with_children

4/10

Poor

17 Feb 2026

Elizabeth

Front desk was really good. The guy was super nice and helpful but the rooms were nasty! We only had one set of towels and you can tell the room was not vacuum or clean at all.

Partner

2/10

Poor

17 Feb 2026

Gerald

First let me say i did not complain to the staff because previous reviews had resulted in being kicked out from complaining so here goes first the name had changed and was never updater second 3 out of 8 days had hot water third 4 4 out of 8 had roachesdays out of 8

Friends_and_family Family

2/10

Poor

17 Feb 2026

Xaymara

In general, i would like to have a photo area to share in real time the terrible conditions.

Self

2/10

Poor

15 Feb 2026

Courtney

Air conditioner made a loud noise all night long and room had a cockroach.

2/10

Poor

14 Feb 2026

Laura Vanessa

Roach infested and full of mold

10/10

Exceptional

12 Feb 2026

Najemeddine

Good location , helpful staff and reasonable price

Business_and_leisure Self

6/10

Pleasant

01 Feb 2026

Janet

Room was cleaned but appearance was dirty and can improve chek in and check out to a one more automated

Leisure Family

6/10

Pleasant

30 Jan 2026

Mary

The room was clean, the staff were kind, but we were there 6 days and they cleaned the room only once after 4 days. We had to ask for clean towels at least once. The furniture was all on one side of the room, with the beds on the other side, so no table by the bedside until I moved what I believe was the bedside table. No plug for phones by the bed either and no USB or USB-C plugs.

2/10

Poor

28 Jan 2026

Jamie

The room smelled like mold. Everything was broken and falling apart. Wifi didn't work. The toilet wouldn't flush. The shower rod was falling off the wall. I didn't see bugs, but felt itchy all night. There was nothing at breakfast I could eat and no one was replenishing or cleaning up. Everything was sticky and gross. It was a miserable stay. I'm not one to complain and I've stayed at very low end hotels before, but this was terrible.

Leisure Family

2/10

Poor

27 Jan 2026

NADIA

Swimming pool is closed, no wi-fi, no fridge or microwave in the room.

Leisure

4/10

Poor

27 Jan 2026

Joselyn

Roaches in the room. Stained in room carpet and smell. Remove breakfast before ending time

Business Family

10/10

Exceptional

25 Jan 2026

Nilda

Excellent Room, front desk staff very professional and friendly,

Leisure Friends

2/10

Poor

24 Jan 2026

Maria

No shower available in my room with hot water. I’ve driven 650 miles and not able to get to shower! Hotel deny a refund. Unbelievable service disgusting. Shouldn’t have La Quinta brand its gives this Chain a bad reputation.

Business

4/10

Poor

23 Jan 2026

Carol Andrea

No había buen servicio de limpia. Solo cada 3 días, pero tampoco alcanzaban. Cucarachas en las habitaciones. Baños tapados dañados. Todo obsoleto. Los cajoneros de desarmaban se desprendía su armazón. Una cafetera con cable diminuto que no servía y el agua que salía apestaba a cucarachas. La TV de adorno sin conexión a cable. Ubicación excelente. Pero les falta mucho por renovar. Y no había Wifi y estuve 10 días. Nunca hubo wifi

Business_and_leisure Family

10/10

Exceptional

21 Jan 2026

Frank

Excelente todo gracias

Business Family

2/10

Poor

19 Jan 2026

Mohammad

Facility too old and bad smell ,first day no hot water so i found out after i went to the shower,whole time no wifi, room was very dirty and most important there was a lot of small cucrouch running every where i told them and they changed my room and second room has more cucrouch, finally i gave up and left hotel last day

Business Self

2/10

Poor

18 Jan 2026

Jhonny

Towel shortage and our room was not properly cleaned .

Leisure Partner

2/10

Poor

18 Jan 2026

Natalie

All of the above
Beyond disgusting

Leisure Family_with_children

8/10

Excellent

18 Jan 2026

Alec

It was all good but did not have wi fi so I had to leave as I had work to do on my laptop

8/10

Excellent

17 Jan 2026

David

Very clean room

2/10

Poor

15 Jan 2026

Brian

I still haven't received my 100 dollar hold back yet

Business Self

4/10

Poor

12 Jan 2026

Liannys

The staff was phenomenal and very accommodating. The hotel is very low quality and a bit dirty. But the staff was sweet, kind, and hardworking.

Business Self

2/10

Poor

12 Jan 2026

Tammy

Room was full of roaches no wifi and cable went off so no tv microwave not working refrigerator not cooling so I cancelled my stay and asked for a refund

Leisure

6/10

Pleasant

11 Jan 2026

Steve

Leisure Family_with_children

2/10

Poor

11 Jan 2026

Wendy

No wifi no shampoo or conditioning no hair dryer only one bar of soap p

Partner

2/10

Poor

11 Jan 2026

JEROME

I must say from the time I was traveling this hotel was the worst ever.
Roach crawling, asking to have the room clean no response. And to top it off NO WIFI our entire trip.
Never again Oh yes they did blame Expedia because we booked through Expedia we were not notified about the property not having WiFi. The mattress was finished it was terrible.we went to the front desk for sheets they gave us queen size the bed was king we had those for two days.
BAD Experience

2/10

Poor

10 Jan 2026

Líndsay Cecilia

This was the worst experience I have had in all my travels.

There was no internet access for an entire week. The hotel informed us it was “under repair,” but no clear timeline was provided. We stayed for 9 days, and internet service was never restored during our stay.

At check-in, we were given only one towel despite being two guests. I had to request an additional towel, and I also had to ask for a blanket because none was provided in the room.

Additionally, there was no room service or housekeeping. We later found out that guests are required to notify the front desk if they want their room cleaned, trash removed, towels or sheets changed, or toiletries refilled. This policy was never communicated to us at check-in.

As a result, we had to buy our own soap, shampoo, and garbage bags, take out our own trash, and reuse the same towels for over a week.

The pool was out of service and completely empty during our stay. This was not disclosed at the time of booking. There were also no outdoor areas or seating available to relax or spend time outside.

Overall, this stay was extremely disappointing and far below acceptable hospitality standards. I would not recommend this hotel to anyone.

Leisure Partner

2/10

Poor

09 Jan 2026

NIRANJAN

Worst worst worst… all bed bugs cockroaches roam in the room freely . Breakfast is stale and hardly any items. Rooms dirty and bathroom worse. Simply skip

Business Friends

4/10

Poor

09 Jan 2026

Jack

Upon arrival, there was immediate confusion regarding the hotel branding. The property displayed a Baymont name, while my reservation was confirmed under LaQuinta, which made check-in less straightforward than expected.

That said, the front desk staff were a highlight of the stay. They were courteous, patient, and genuinely accommodating throughout the process.

Unfortunately, there were issues accessing the room. The initial key cards did not work, and replacements also failed, requiring a staff member to escort us and manually let us into the room.

Once inside, the condition of the room was disappointing. There was a noticeable musty, moldy odor that persisted throughout the stay. The bathroom showed clear signs of neglect. The tile was dirty and had a sticky residue, possibly from spilled candy or another substance. The bathtub appeared dingy with visible rust, and the lamps in the room were not functioning.

The one redeeming feature was the bed, which was comfortable and allowed for a decent night’s sleep. However, overall cleanliness and maintenance issues significantly detracted from the experience.

While the staff made a strong effort to help, the property itself requires substantial improvements in cleanliness, maintenance, and clarity of branding to meet typical expectations.

Leisure Family

2/10

Poor

09 Jan 2026

Michael

old and dirty rooms

2/10

Poor

09 Jan 2026

Ednaldo

Em 9 noites que ficamos hospedados não houve limpeza do quarto nem troca de toalhas, não houve reposição do papel higiênico, não houve recolha do lixo e para finalizar cobram uma taxa de depósito no valor de 100$ e não devolvem, pois dizem que esse valor será devolvido após conferir senão havia nada quebrado no quarto, fiz check-out e após 5 dias ainda não devolveram o valor. Fuja desse hotel!

Friends_and_family Family

4/10

Poor

08 Jan 2026

Charlyn

Bathroom and towels are dirty.

2/10

Poor

06 Jan 2026

Artemio A

Had to cancel. They were in the middle of name changing. Entire room was a mess from carpet to bed. Mechanical work being done in the hallway complete mess. Pictures shown on your site completely wronf

Partner

2/10

Poor

05 Jan 2026

Alberto

Room very

10/10

Exceptional

04 Jan 2026

Milliet

Great customer service! Bedroom was super comfortable and the place check all my specifications, definitely coming back soon

Friends_and_family Friends

6/10

Pleasant

04 Jan 2026

Joseph

Most of the Staff was Ok
Very Sad no internet.
Small Roaches in the room
Room cleaning eas a Ptoblem

Leisure Self

2/10

Poor

03 Jan 2026

Ranjith

There is no Room service - after several requests for entire week

Also there was no internet or guest internet, no help with towels tissue soap or shampoo - we just ended up buying from outside after several requests

Friends_and_family Family

2/10

Poor

03 Jan 2026

Niamaris

My experience at La Quinta Inn & Suites was very disappointing, and I would not recommend this hotel.

I was double charged for the security deposit, confirmed by my credit card company. The room key did not work for an entire day due to Wi-Fi/system issues. There was no housekeeping at all, we had to take out our own trash, and clean towels were not available.

The breakfast was very poor, the pool was out of service, and the internet did not work. Employees were noisy in the hallways early in the morning, making it hard to sleep. The refrigerator and toilet were noisy, and there were cockroaches in the room.

Staff were unhelpful and even complained about their jobs to guests instead of providing service. The only positive was hot water. I would not stay here again.

Leisure Family

4/10

Poor

03 Jan 2026

Jhomar

Agradezco la oportunidad de compartir mi opinión sobre la reciente estancia en su establecimiento. Mi experiencia fue mixta, con aspectos positivos y otros que requieren mejora significativa.
En primer lugar, deseo destacar positivamente la calidad de las camas, que resultaron muy cómodas y contribuyeron a un descanso adecuado. Este es un elemento fundamental que valoramos los huéspedes.
Sin embargo, debo señalar varios inconvenientes que afectaron notablemente mi confort. Las almohadas, en contraste con las camas, no tenían la firmeza o calidad esperada, lo que dificultó el sueño profundo. Más preocupante fue la situación en el baño de mi habitación asignada: carecía por completo de cortinas, comprometiendo la privacidad de forma inaceptable. A esto se sumó la ausencia de toallas, un elemento básico de hospitalidad que me vi obligado/a a solicitar, generando una inconveniencia innecesaria tras mi llegada.
El problema más serio ocurrió al finalizar mi estancia. El depósito de garantía que se cargó a mi tarjeta no ha sido reembolsado dentro del plazo acordado. He contactado con recepción y sigo a la espera de una solución y una explicación clara sobre el retraso.
En conclusión, mientras la base para una buena estancia existe (como la comodidad de las camas), los fallos en detalles esenciales —suministros básicos, privacidad y transparencia en las gestiones financieras— empañaron gravemente la experiencia.

Business_and_leisure Family

2/10

Poor

03 Jan 2026

Ilka Sandoval

Las habitaciones sucias. El aire no servia. No habia toallas ni papel de baño

Leisure Family_with_children

2/10

Poor

03 Jan 2026

Alexander Gonzalez

El aire no servia. Las habitaciones sucias y con cucarachas. No tenian toallas ni papel de baño

Leisure Family_with_children

2/10

Poor

03 Jan 2026

Lorna

Yo separe 4 habitaciones y las 4 estaban sucias y tenian mal olor. No tenian toallas ni papel de inodoro. Habia cucarachas en las habitaciones. Las almohadas estaban sucias y con mal olor. Los safacones no tenian bolsas. En varias ocasiones pedimos las cosas y no se nos daban. Pedi una cuna para bebe y nunca me la dieron porque no sabían donde estaba.

Leisure

2/10

Poor

03 Jan 2026

Laura-beth

Let’s address the huge misconception first the hotel is labeled as a Laquinta when in fact it’s a Baymont. When we got our room key we went to the room only to see that the room was not in fact ready for us it was so foul in smell that my 10 year old ran to the bathroom to throw up. We immediately called the front desk and asked for a new room they accommodated no problem but when we got to the new room there weren’t any towels no problem small fix right? Wrong, when we went to the front desk to ask for the towels they acted as if they didn’t want to give us the towels I kept informing the receptionist that we need 3 because we don’t have any and the receptionist kept asking me if I didn’t have any I asked if they wanted to come to room to see that we didn’t have any towels because why would it be a problem for them to give me towels. All in all if you’re just looking for a place to rest your head and go this would be the place anything more go elsewhere.

Leisure Family

2/10

Poor

02 Jan 2026

Barbara

I paid for a wheel chair accessible room and they didn’t have any available. They also refused to provide me with a full refund.

Leisure Partner

4/10

Poor

02 Jan 2026

Rickson

room and hallway areas

Partner

2/10

Poor

01 Jan 2026

Samantha

The pool out of service , staff was unknowledgeable, bed hard as a rock ahowera knowledgeable Handle was breaking so I could turn hot water fully on, there were roaches . It was a mess . Never would I ever stay here or recommend .

Family

2/10

Poor

31 Dec 2025

Alan

Room was dirty there was food on the floor the couch is stained all over the rug has questionable stains. I want my money back so bad.

Family

2/10

Poor

31 Dec 2025

Eris

Mold, bugs, no usable pool, no wifi, cable and key cards didn't work for over 24 hours, elevator kept breaking down, the new general manager told multiple families to leave on or around Christmas due to a company policy that none of the staff was following. My family was told to leave because we complained about the state of the hotel. The rooms and hallway smelled like mold. At least the water pressure was good!

Friends_and_family Family

2/10

Poor

30 Dec 2025

Nidhi

The room was really dirty. We found roaches and hair. The sheets were unchanged

2/10

Poor

29 Dec 2025

Annabella

I’m sorry but I have to tell is horrible experience bathroom clogged with paper and feces super dirty and the people around the place really scared really bad experience

Leisure Family_with_children

4/10

Poor

29 Dec 2025

Rejoy

Breakfast closed too soon. There were no napkins. Rooms were not clean nor were the toilets. Booked the same category of rooms but one of them did not have an oven and a fridge.

Leisure Family

2/10

Poor

28 Dec 2025

ELIEZER A

Bad conditions, need repairs and total remodeling. There was no soap, no shampoo and conditioner, only one tower, no trash bad, In short, very bad conditions

Leisure Partner

4/10

Poor

28 Dec 2025

Mary

The room was ok, seemed clean - except the only towel was the bathmat. Ours was an unplanned layover in Orlando for a 7 am flight out. When we arrived at 12:05 AM, there were other people waiting for service and one guy at the desk who did not seem to know what he was doing. A second man came and helped him but it was still 40 minutes before we got to our room. The next morning when we left at 5 am, we asked the original guy if perhaps we could have a muffin or something as we could not stay for breakfast and we were told they were still in the fridge. Not only was he inadequately trained but he seemed to have no compassion for his customers.

Leisure Partner

2/10

Poor

26 Dec 2025

Shawn

We had roaches in our room and blood on our sheets. We checked out 10 mins after checking in. We expect a full refund and an apology.

Leisure Family

2/10

Poor

23 Dec 2025

Maria

1 adult 1 teen and 2 pre-teens and was only given 1 big towel. Only ONE! No tissue and only half of one toilet paper. Front desk personnel was not there many times. Had a cockroach on the wall. The guy that checked us in wasn’t friendly at all. Continental breakfast wasn’t good.

10/10

Exceptional

22 Dec 2025

Claudia

The front desk was very friendly and helpful on accommodating

6/10

Pleasant

21 Dec 2025

isainy magdalena

La habitación apestaba a Moho y suciedad el baño estaba asqueroso sin mantenimiento

Leisure Family_with_children

2/10

Poor

20 Dec 2025

Damaso

Extremely stinky room.

Leisure Family

10/10

Exceptional

19 Dec 2025

Fritz

Great service

Business Self

2/10

Poor

19 Dec 2025

Kayla

Cockroaches present in the room. Carpet mangled at edges, poor maintenance of high traffic areas.

Friends_and_family Family

2/10

Poor

18 Dec 2025

Eduar

La habitación olía muy mal y el personal de recepción no estaba, dure mucho para poder ingresar, tampoco regresaron el depósito.

6/10

Pleasant

17 Dec 2025

Kwangyong

Good

Leisure Family

6/10

Pleasant

14 Dec 2025

maryori

Meh

4/10

Poor

14 Dec 2025

Yohanna

the room had a smell

Leisure Family

4/10

Poor

14 Dec 2025

Michelle

Room had foul odor, Roaches

Friends_and_family Family

6/10

Pleasant

11 Dec 2025

ZENN

Needs improvement

Business

10/10

Exceptional

10 Dec 2025

Frank

Clean and quiet

Self

6/10

Pleasant

10 Dec 2025

Merlyne

The room was in good condition. The staff was ok. There was no internet access during the whole stay. When asked to change towels our request was not granted.

Leisure Friends

2/10

Poor

09 Dec 2025

Aimee

No hot water, water pressure low, carpet had water stains, exit door would not work when trying to get back in building

Friends_and_family Family

2/10

Poor

08 Dec 2025

Brandy

The rooms were dirty and smelled like human pee we couldn’t keep the tv working no refrigerator and the pool was closed and we weren’t made aware of that till we got there

Friends_and_family Family

4/10

Poor

08 Dec 2025

Krithika

Broken hair dryer, no enough bathroom supplies, towels. complimentary breakfast had lesser option . No egg, hash brown. Limit on yougurt/milk intake & kept in locker always . Food quality was poor. No proper cups for hot coffee.

Friends_and_family Family

2/10

Poor

08 Dec 2025

Adriana

The room was terrible. We got there at 10 pm after driving for 3 hrs and the sheets and towels were stained. The toilet wasn't cleaned properly. The fridge was leaking and the carpet was wet around it. We requested new towels and sheets. They only \"change\" the sheets and they had stained as well. We had to go down to the lobby to request new towels and they didn't had any and told us to wait 2 hrs for clean ones. When we finally got them, as you can probably guess, they still had stains on them. We requested a new fridge and they told us maintenance was going to fix it but no one ever showed up and we made the request twice. Another thing was the toiletries. I wish I could add a picture on this review. They give you a very small, very thin bar soap and a 2 n 1 pouch of shampoo and conditioner. The bathroom lights were flickering, the phone in the room wasn't working. We tried calling the property from our phones and the line was disconnected.

Leisure Partner