Name: Extended Stay America-Orlando Theme Parks-Major
Address: 5620 Major Blvd, Orlando, 32819, US

2/10

Poor

06 Jul 2026

Perla

Arrived at midnight to property and a woman in a trenchcoat attended me. She gave me two key key cards which didn’t work. Then I went to the desk. She jumped over the counter and tried to reconnect my cards to my room, then told me only one card will work. She could not get both cards to work. Police came two nights in a row to the property. There was marijuana smell throughout the hotel, hallways, and outside. It looked like homeless people we’re staying at this property I felt unsafe and I felt that my daughter was unsafe. Breakfast is basically a Basket with two different types of muffins and granola bars. One coffee machine, then my room had not been vacuumed or swept in. God knows how long the walls were. All dirty. Plaster was off the walls. The stove had never been clean. The microwave had not been cleaned ever. I have pictures to prove all of this, and I spoke to a wonderful assistant manager, who said that she would take care of this at the time of my departure. There was only one cart in the entire place for a guest to use to load and unload packages. We had four towels, and when we went to the front lobby to ask for more, they told us we had to drop off these towels, so they would wash them and return them to our room door. This never happened. Therefore, we had no towels until we went back and asked, for the towels we dropped off. They were not delivered to our room. I would not recommend anyone to ever stay here. This is not a place for tourist. Coming to Orlando

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Datoria

The staff was nice and shout out to people in the front! Keep up the great work!

Partner

10/10

Exceptional

03 Jul 2026

Shannon

Clean and nice staff.

Family_with_children

4/10

Poor

21 Jun 2026

Svelana

Should clean the property , it’s very dirty

Self

2/10

Poor

13 Jun 2026

Robin

Had to pay and get another place. Disgusting, no cups.for grab and go no dishes, that was sent I got it in the first place. Said it was all on order, really went would you not have anything.!!!

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

ARJUN

Very good

2/10

Poor

30 May 2026

Mark

Let me start out with the solitary positive. The one redeeming factor of the entire place was the very nice lady who checked us in.

2/10

Poor

30 May 2026

Joyce

Stayed here one night. Had a room on the first floor and the whole floor smelled like smoke (weed smokers right outside the door). The smell was awfull. Not recommended to stay with kids and non-smokers or people sensitive to smoke.

The hotel is one if the older ones and was not really clean.

Did not even bother the check the free breakfast that was included. Just wanted to get out as fast as possible.

Family_with_children

6/10

Pleasant

24 May 2026

savio

Breakfast its a false advertisement.
They have the room just like their pictures on their website, empty! No food!

Friends_and_family Family

4/10

Poor

23 May 2026

Lisette

Unfortunately I didn't have the best experience. We stayed overnight, checked in a little late. The front desk guy was really nice. He mentioned grab and go breakfast and coffee. Unfortunately. At 8am, there was nothing available to eat when we went down. Not even enough coffee cups. The room was very comfortable, but there was a live roach in the bathroom, the shower pressure was terrible and the black out curtains barely covered the window.

Partner

2/10

Poor

18 May 2026

Penny

It is not a hotel. People live there. Some people have lived there for years. It is not a hotel. The guy working at the \"front desk\" was amazing but he was the other good thing about it.

Partner

10/10

Exceptional

15 May 2026

Cornelius

Great just wished they had actual food options to choose from

Self

2/10

Poor

27 Apr 2026

Martin

The room smelled like a cat litter box, and we woke to water all over the floor from the fridge. We arrived late in the evening, after hours and it was a challenge getting in and out, with the key card incorrect and nobody at the front desk. The smell was the worst.

10/10

Exceptional

22 Apr 2026

Marsia

Staff is very friendly and helpful! They all offer to make your stay the best!
The rooms are ok! They could stand an updating especially the rugs!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Patricia Philomena

The staff was very helpful.

Friends_and_family Friends

2/10

Poor

07 Apr 2026

Nelson

We left after checking the room.The moment you enter the elevator and hallways. Cockroaches fells on me as I opened the room.

Family_with_children

6/10

Pleasant

05 Apr 2026

Mariela

There was no breakfast at all the days that we stayed even though online it says there will be breakfast.
The hallways had a little bit of a weird smell

10/10

Exceptional

02 Mar 2026

Lakeitha

No complaints

Friends_and_family Friends

4/10

Poor

27 Feb 2026

Cavell

The WiFi was terrible
My room key would not pen the door every-time I get out so I didn’t get out of my room

Self

2/10

Poor

17 Feb 2026

Juan

Room was outdated. However, when entering the room there was a really strong smell of cigarette that overpowered the room. The staff over all was really nice, location was decent, but it was not walking distance to any park.

Family_with_children

2/10

Poor

07 Feb 2026

paulo

The floor is no cleaner , no towels to use, front desks not friendly

Leisure Family

2/10

Poor

20 Jan 2026

Jenna

Arrived for late check in and there is a phone on the wall to call someone. The hotel reeked of weed and stale cigarette smoke. No one answered. There was a man asleep in the breakfast area who told me to call a cell phone number. I did, and clearly I woke the lady from her sleep. It took almost 30mins for her to come down and check me in. I get upstairs with my mother-in-law and children to find the key card is not opening the door. I go back down and tell her the room keys don't work. No apology or anything just stuck them in a machine and handed them back. We went back to the door. keys still won't work and then a man clearly sleeping came to the door! So embarrassing for both of us. I came downstairs again and told the girl there was a man in the room. Again no apology she instead gets on the phone and proceeds to go back and forth with someone about the room saying cleaned on their system and finally just said they were all booked and I could call Expedia and ask for a refund! Meanwhile, it's 1:30 am and 4 hotels later before we found somewhere to sleep. This place was beyond terrible.

Leisure Family

2/10

Poor

29 Dec 2025

Kimberley

First of all, the whole place smelled of burning marijuana and stinky feet. What seemed like panhandlers hanging out in their cars in the parking lot. Second, it’s super outdated . This is not necessarily a problem for me, but it was so outdated that it felt dirty and gross, even the pillows felt like they were years old and super used. Upon check-in and on the hotels.com listing, I was told there would be a continental style breakfast, bagels, oatmeal, muffins, coffee, juice, etc. The reality was, it was solely a coffee maker and a couple miniature prepackaged muffins. Those were not even available until I asked. You get what you pay for I guess. But at the very least, I should have been given what I was told on the Hotels.com listing, or by the attendant that checked me in on that evening. This place gets a negative star from me.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Eloisa

Eles não eram pra colocar que oferecia café da manhã na propaganda. E o quarto estava com mal cheiro, muito mal cheiro, carpete sujo.
Mas os funcionários são excelentes, educados e gentis. Gostamos da recepção da moça que nos atendeu.

6/10

Pleasant

28 Dec 2025

Oche

We did not use the kitchen as we only stayed one night. The room smelled overly like to much smoke and my family had a hard time breathing. I had to wear a mask to sleep so as not to breath the smell in. There was no wash clothes in the bathroom to wsh up with. Just a bar of soap and little bity bottle of shampoo. The condition of the kitchen and tables I would not use as there were in poor condition. I would not recommend this property to families who want a clean environment.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Ana Liza

Smelly room and hallways. You get what you pay for. Floors were both sticky and oily.

Leisure Family

10/10

Exceptional

11 Dec 2025

Pattie

Great place!!

Leisure

4/10

Poor

07 Dec 2025

Brielle

Staff was nice but got the wrong room, roaches in room, smelled like weed and cigarettes.

Friends_and_family Family

2/10

Poor

05 Dec 2025

Wesly

Room full with roaches, if you are a non smoker do not go there. Second hand smoke will deteriorate your lungs.

Business Family_with_children

8/10

Excellent

29 Nov 2025

John

Good

10/10

Exceptional

24 Nov 2025

Oussama

Good customer service

Leisure

2/10

Poor

23 Nov 2025

Jessnelly

The room was invested with roaches, the entire hotel smelled like weed, and their was hair on the toilet seat. The hotel was filthy! We had to change rings three times and ended up checking out a day early. We had to pay more for another hotel because it was last minute.

Leisure Family

10/10

Exceptional

22 Nov 2025

Carmen

Very welcoming. Great staff. They never refused to hlp or give sdvise . They worked excellence under pressure. The staff is patient cooperative and understanding.

10/10

Exceptional

21 Nov 2025

Carmen

The room was spotless. The front desk courteous Alysha and Sandra did a grat jo. Thry wirked very hard to kee things goin in the absence of a manager. They were super good.

Leisure Family

6/10

Pleasant

18 Nov 2025

Robert

Staff was very nice the hotel was what I would expect for the price however online it does say hair dryers are available and at this location they no longer have any at the front desk also they stated the grab and go breakfast bar would also have oatmeal and grits and every time when I went out in the morning neither of those were available and the muffins where gone almost every time so I wouldn't count on breakfast the room was comfy and clean for the most part the fridge was a little rusty and the door swung the wrong way in my opinion but that's not a huge deal the one thing that was kind of gross was I did see a roach on the kitchen counter my second night there so that wasn't pleasant and made me triple check my stuff and that I wasn't sleeping with any or taking any home but other then that it's a pretty fair priced hotel for a roof over your head and a place to sleep

Partner

2/10

Poor

16 Nov 2025

Mary

Check-in was smooth. Getting to the room was awful. The 3rd floor smelled of marijuana. When we got to room, the trash can was not emptied from the previous occupant. We put the trash can outside the door and reported it to the front desk clerk. It was never picked up. The shower plumbing was not working properly and we could feel all the coils in the mattress. I almost fell out of the desk chair. One of the 5 foot rollers was missing. The only positive thing I can comment on is that the location was convenient to Universal Studios.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Erica

The property and room was clean! Great budget hotel and room had a kitchen which was a bonus! It was easy to find and access interstate and it was right next to universal! If you stay here try Junior Columbia burger it’s Amazing, it’s like three min down the road. Lots of dogs at this accommodation as well and I loved to see that!! It made me feel very welcome and it made it feel like home

Self

10/10

Exceptional

10 Nov 2025

Amanda

Room had everything we needed with a strong A/C and kitchen.

Friends_and_family Friends

2/10

Poor

10 Nov 2025

Chance

It was very hostile and there was a room of men being arrested for drugs when we were checking in. That night the parking lot was full of cops again

Friends_and_family Family

2/10

Poor

04 Nov 2025

Kevin

Room had roaches in bathroom
Couldn't get no clean towels
Had to take ur towels in ur room to them to wash them I had to go back and pick them up sheets the same eay

Business

2/10

Poor

29 Oct 2025

Scarlet

Checked four rooms before finding one that we could tolerate for the evening, as every nearby hotel was fully booked (we checked). There were roaches, the smell of old, hot trash, no coffee pots (despite signs that they were available by request), and the cable didn’t work (“no signal detected”). HORRIBLE. We went to a local convenience store for air fresheners, but not before immediately cancelling our second night stay.

Partner

6/10

Pleasant

27 Oct 2025

Alex

Near universal not that clean but ok.

Friends_and_family Family

2/10

Poor

27 Oct 2025

Danielle

No breakfast. Only a few chocolate muffins were in a basket that 3 kids ran up and took. Coffee, that was the only thing there.
The room was horrible. The stove had rush, zero cups/plates/bowls/silverware. No coffee pot or coffee. When i asked the desk none were available either. Room smelled like weed/cigarette smoke. Holes in the computer chair. Dirt on the floor.
A live ROACH was running around the room. Much of the room had cracked/peeling paint and the shower had mild under the shower bench and around the bottom. Disgusting.
Staff forgot they assigned me to the room and tried to push the door open past the security lock to get in.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Carmen

Clean room. Good appliances great front desk staff

Business Family

10/10

Exceptional

25 Oct 2025

Carmen

Nice quiet environment

Friendly and supportive front desk. Helpful concern and knowledgeable
Always listen. Offer suggestions. Cares about guest wellfare.

Business Family

4/10

Poor

20 Oct 2025

Mauricio

The breakfast is just a scam. What they offered cannot be called close to a breakfast, its just a packed tiny muffin and coffee. That's it.
The hotel said it includes a small kitchenette with pots and basic utensils. When we arrived there was no pots, plates, cups or utensils. When we asked the reception for them, they said they don't have! If I would have known this I would have booked another other even if it would have costed me twice as more. I wanted the option to cook simple meals on my own but it was not possible and with the absense of breakfast we have to go out to eat every single time.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Liz

Ok stay, there was a man in the front smoking weed. As well as the side. There were also children running around unsupervised, especially around the lake in the back. I let the front staff know. Little did I know it was her children she lets run around while she is working.

Business Family

10/10

Exceptional

14 Oct 2025

Leonardo

Bueno

Business_and_leisure Self

10/10

Exceptional

09 Oct 2025

Leonardo

Good

Business_and_leisure Self

10/10

Exceptional

29 Sep 2025

Carmen

Clean room,excellence appliances. The best I've ever seen and used in 14 years.
Good amenities friendly staff. Good front desk manners. Respectfully guests.

Business Family

4/10

Poor

29 Sep 2025

Josue

This property is quite neglected. Lack of maintenance, dirty floors and carpets. No overnight front desk, and suspicious traffic of people coming and going from the hotel. I would not recommend this place.

Leisure Family

10/10

Exceptional

27 Sep 2025

Carmen

I like the amenities. .the friendliness of dtaff.. all appliances worked well lit rooms.

6/10

Pleasant

15 Sep 2025

Brenda

Front area not clean and not friendly.

Partner

6/10

Pleasant

28 Aug 2025

Alexandre

Property its just another hotel, nothing fancy, but clean and safe!! This type of hotel brings a different kind of clientele, but it's located by universal, it has a mixed crowd!! Some locals, some workers and tourist too!! I would say for tourist families they might not feel as comfortable like any other universal hotel

2/10

Poor

25 Jul 2025

VANESSA

I never got my room clean they told it was $15 extra the place smell like smoke I wouldn’t be staying there again

Leisure Family

6/10

Pleasant

08 Jul 2025

troy

Had to change rooms after the first night because of pests. the 2nd room was much better.

10/10

Exceptional

01 Jul 2025

Tamara

I was very nice and the staff was friendly

Leisure Self

4/10

Poor

10 Jun 2025

sandra

Property is not very clean, poor breakfast, but is a good location

Business_and_leisure Family

2/10

Poor

29 May 2025

Roberta

Old and run down. Not clean and stated there was a swimming pool and that was the case.

Partner

8/10

Excellent

14 May 2025

Stephanie

Elishia and Hector at the Front desk were so nice, kind, patient and very knowledgeable about everything. I will be visiting soon because of them.

Leisure Self

10/10

Exceptional

12 May 2025

Teerika

Clean

Leisure Self

10/10

Exceptional

05 May 2025

Fredrick

Good night stay

4/10

Poor

04 May 2025

Derrick

The room had dead and live roaches in the room and no breakfast

4/10

Poor

04 May 2025

Dale

Short staff who were clearly frustrated. Garbage all over ground. Rusty appliances. No available restrooms other than in room.

Business_and_leisure Self

2/10

Poor

03 May 2025

Edward

Booked a room a week in advance. They called me THE DAY OF my booking to tell me they overbooked and they have no rooms available and that I could stay at their sister hotel down the road in a downgraded room with no amount of refund like what? Sister hotel was very dirty, bad smell throughout the halls and room, couch in the room had a weird hole in it like someone did the deed with it. Quickest refund I've ever requested and will confidently NEVER use an extended stay hotel ever again.

Leisure Partner

4/10

Poor

27 Apr 2025

Harry

Not a clean place to stay

The condition of this hotel in particular were not the best being in the location near Universal Studios. The room smelled as if they had fumigated and smelled like dirty socks. I found roaches crawling in some places, especially in the night stand where I was charging my cell phone : /

Partner

2/10

Poor

19 Apr 2025

Jaroslaw

definitely too dirty, the carpet was sticky, there was a lot of noise at night and I saw cockroaches in the kitchen

Business Self

10/10

Exceptional

11 Apr 2025

Eyana

Great

8/10

Excellent

18 Mar 2025

Robert

Everything was fine. I was just disappointed in the internet access. After a long day of travel, I just wanted to relax and watch some tv. The tv signal was bad and kept cutting out. The front desk receptionist was nice, but admitted the internet connection was lacking before I even checked in.

Leisure Self

4/10

Poor

16 Mar 2025

Robyn

Dated, musty, and not worth the price. The staff were friendly, but the hotel itself was a dump.

Leisure Family_with_children

2/10

Poor

16 Mar 2025

Verified traveler

Cockroaches! Should be condemned

Extremely outdated. Literally saw 2 cockroaches crawling around in the 10 minutes I was there. Smells like cigarettes even in the non-smoking rooms. Everything looked sketchy
Turned around and left.

Friends_and_family Family

4/10

Poor

16 Mar 2025

Verified traveler

The service desk was helpful, but not a great place to stay. Had to switch rooms because of beeping fire detector. Second room had no a/c. Very short staffed, no breakfast. Smelt musty. Would not go back.

Partner

8/10

Excellent

12 Mar 2025

Verified traveler

One night at Universal

Hotel is o.k. room was clean but very old, bathroom smelled like old pasta, room smelled terrible as well. Have a desk with no chair, bed was old and \"lumpy\" so to speak. You get what you pay for.

Self

2/10

Poor

07 Mar 2025

Silvana

Run! Run! This place is dirty and the staff is rude … the room smell and has bugs and cockroach and spider and silver fish!!! Not a save place for single lady’s traveling alone too!!! Never stay there!!!

Business_and_leisure Family

6/10

Pleasant

26 Feb 2025

Raymond D.

Needs renovations

2/10

Poor

24 Feb 2025

Donna

DO NOT STAY HERE!!!
I booked this on Expedia at a high rate. The sink had grass in it. There were bugs on the floor in the bathroom. The light in the bathroom didn't work so you had no light to brush your teeth, wash your face, etc. I called downstairs and there was no one available to help until morning.
I have pictures and a video of everything.
The hand towel on the stove smelled horribly.
I stayed only a few hours. When I went downstairs to complain, the lady couldn't believe my video. She shared she would place a issue and when her manager came in she would show it to her. I received a call offering me a \"free\" night for another stay. There is absolutely NO WAY I would ever consider staying at an Extended Stay - nor should you!!! Absolutely disgusting.

Leisure Self

2/10

Poor

16 Feb 2025

SHAZIA

Nastiest hotel i have ever stayed at. Do not stay here.

Leisure Family

2/10

Poor

16 Feb 2025

Sid

This place was extremely awful. Roaches crawling everywhere. People fighting in the hallways with dogs roaming the hallways.

Very unsafe. We walked in the room and walked right out and went and stayed with a friend.

Family

2/10

Poor

20 Dec 2024

Daniel

I never checked in. They took a picture of my ID without any warning and without my permission. When I complained I was first threatened and then told that my reservation was refused. I asked them to delete the picture of my ID since I was no longer staying and they refused. Now believing that my ID and info was going to be used for nefarious purposes I called the police as it is illegal to do what they did. The police arrived and they and the customer service rep of Extended Stay on the phone told her to delete my photo and they still refused making an excuses. There is now a police report filed and I will be following up with extended stay until I'm sure they do not have my info. If Expedia does not issue me a refund for this reservation I will have no choice but to pursue legal action. Do not go to this hotel. I'm not even mentioning all of the other things we noticed completely wrong like the people outside loitering doing drugs. The GM and the attendant that were working need to be fired for their completely disgusting inhuman behavior.

4/10

Poor

30 Nov 2024

Regina

Most of the staff were friendly. I stayed for 4 weeks. They only cleaned my room one rime and she did a horrible job. I keep my space clean so I only needed her to vacuum and wipe down. She told me she was on light duty and did not have a vacuum so she sweep the floor with a broom. When I asked could my room be cleaned more often I was told they only clean ever 14 days. I am wheelchair impaired. They wouldn't even yake out my trash. When I asked for clean towels she took the ones I had a put them in the wash, when she gave it back to me she balled them up and put them in a trash nag. The free breakfast was nutri grain bars, packaged mini muffins, packaged instant grits and coffee. They advertise free breakfast from 6 til 9, I came down at 8am and it was all gone. The clerk told me its because of the construction workers. I am glad I was able to get a wheelchair accessible room. The room was fine but as a handicap person I wish they could have at least taken my trash out. I physically could not wheel myself and carry the trash way down to the end of the corridor. It was rude and inconsiderate. I had to have my son drive an hour to do that for me. The room was fine tho. It had everything I needed. If you are not wheelchair impaired you will be fine.

Self

8/10

Excellent

19 Nov 2024

jennifer

The desk manager was extremely accommodating when we found our room to have issues! Second room wonderful!

Friends_and_family Friends

10/10

Exceptional

22 Oct 2024

Migdalia

Good service and perfect place for shopping!!

Leisure Self

2/10

Poor

15 Oct 2024

Victor

Do not stay here. Not safe by any health rules

Horrible not safe for anyone to stay. No breakfast. Only a couple of pastries The pic in the description is what you get empty table. Rust in the bathroom and kitchen . Things falling apart Horrible smell like mold. Bad for my asthma. The outside of the hotel did not look safe at all.
I left after a few hours and found other hotel. Horrible. And normally I don’t complain

Friends_and_family Family

2/10

Poor

14 Oct 2024

Brittni

I was told due to the property being conpletely booked up they had no utensils as advertised online or in the rooms. There were no clean pots, pans or silverware available. One of the isle burners didnt work and the receptionist at the front desk stated they haven't had dish detergent in months!!! The propwrry looks very old and outdated. The fridge barely closes and the tub didnt look like it was cleaned in days.

Leisure Family_with_children

6/10

Pleasant

12 Oct 2024

Bethany

Great pet friendly hotel. Lacked dishware, cookware, in room coffee pot. Clean, no critters but the property is dated, needs a refresh.

Leisure Pet

4/10

Poor

12 Oct 2024

Nick

Not happy

During my escape due to the hurricane that destroyed everything, majority of the team members had a nasty attitude. The one lady that’s from Jamaica and the plus size light skinned lady were the most friendly and helpful. I believe the 6.2 stars on the website were very generous. Extremely out of date, toilet didn’t flush, ac barely worked.

Self

8/10

Excellent

08 Oct 2024

Idalisse

Lot of smoking smell

Business_and_leisure Family

2/10

Poor

06 Oct 2024

Shanan

Toilet was clogged sink was clogged roaches in the room. I was giving dirty towels by the manager of the facility. I had to switch rooms three times each room had roaches in it. The property manager will not give out tissue. The staff told me the property manager keep the tissue for her personal use. I went downstairs to ask for tissue as she did not have any, the property manager gave me a bag of towels when I went to complain. The property manager got upset and said that she was denying any future Bookings from me that I was to leave the hotel because I had complained about my stay there. The property managers was very nasty I will be reaching out to corporate that property manager needs to be investigated. She is taking the amenities and using them for her personal use. This came from her assistant managers mouth. The property manager needs to be investigated for taking peoples money and not accommodating guest for having issues with their stay. She prefers to deny them, another chance to book another stay I wouldn’t stay here if my life depended on it this is the worst extended-stay that I have ever stayed at in my 41 years of living. I’m gonna go to the reviews and let people know DO NOT STAY HERE PROPERTY IT WAS A HORRIBLE EXPERIENCE, THE STAFF WAS RUDE WITH NO EMPATHY INSIGHT.

Leisure Family

10/10

Exceptional

30 Sep 2024

Migdalia

Great Service!

Leisure Self

2/10

Poor

28 Sep 2024

Verified traveler

Waste of time

We have to go downstairs multiple times after checking in as our room key didn’t work. After the 3rd time we were told they moved someone else’s reservation and gave us their room on the first floor. From there, we finally got into a room and there were roaches so we immediately went back to the front and checked out

Friends_and_family Friends

8/10

Excellent

28 Sep 2024

mario

Good

10/10

Exceptional

23 Sep 2024

Verified traveler

Really good quality and service!

Self

10/10

Exceptional

23 Sep 2024

Migdalia

Very good quality and service!

Leisure Self

10/10

Exceptional

16 Sep 2024

Hassan

I enjoy staying here it’s quiet

Friends_and_family Family

10/10

Exceptional

08 Sep 2024

Migdalia

Service is very good! Good property conditions and very convenient to my needs.

Leisure Self

10/10

Exceptional

30 Aug 2024

rodney

It was everything i expected and more. Just wish there was an optional monthly rate.

8/10

Excellent

30 Aug 2024

Latonya

A little more cleaning in the room and the bed need to be flipped over. At Rome, 214.

Family

4/10

Poor

03 Jul 2024

Khalila

Staff was very pleasant. My non-smoking room reaked of smoke. Constant tobacco smell. All of the contents of my luggage smelled of tobacco when I returned home. Fixtures very outdated and not aesthetic at all. Carpets visibly dirty and in desperate need of deep cleaning and updating. Very disappointed by unidentifiable stains on carpet. I kept my shoes on the entire time. Rusted toilet. Very unappealing to the eye.

Leisure Partner

2/10

Poor

07 Jun 2024

James

Roach infested hotel room. They refuse to refund me. And Expedia refused to refund me.

2/10

Poor

07 Jun 2024

Eduardo

I always travel with Expedia, I used to work in the hotels bussiness for more than 20 years, I believe you have a department in charge to supervise the properties you advertise, please go to check this one out, I never give a complain about small details, because I know how the hotels operate but they offered breakfast that they don't have it, they didn't clean the room,all the employess nasty.
I hope this conment help you to continue doing an excellent job

Business_and_leisure Family