Name: Courtyard by Marriott across Universal Orlando
Address: 5916 Caravan Ct, Orlando, 32819, US

Courtyard by Marriott across Universal Orlando

Orlando Area - Florida - FL · United States

100 reviews shown

8/10

Excellent

26 Jul 2026

Jason

Hotel was ok. Not maintained at the same level as a universal property. Shuttle service to univeral is flakey, might as well plan on walking if you don't get a shuttle. They are very limited. And must be reserved ahead of time. It's about 1 mile from the hotel to the gates of universal.

10/10

Exceptional

26 Jul 2026

Stephanie

I really loved our stay very quick and easy to check in . The pool is open until 11 pm which my family really enjoyed after a hot day at epic universe which is very close !! Great memories created !!!

6/10

Pleasant

26 Jul 2026

Daphnee

The room was upgraded, which was nice. I was not expecting that after 5 Hour drive. I was really appreciative of that upgrade, but when we got to the room, the floor in the kitchen area was not clean. There were chips on the floor. You can just tell it was not sweated or mopped. That turned off, made me think that the rest of the room was not clean properly, which it was clean, but I couldn’t keep it out my mind. The staff was great at the front desk.

10/10

Exceptional

26 Jul 2026

Sandra

Elevator were dirty , breakfast experience was horrible .

6/10

Pleasant

26 Jul 2026

Louis

I liked that it was clean. I didn’t like that the pool area had no staff walking around. Wasn’t a good experience! Hard to enjoy. There wasn’t enough towels and no toilet paper on the last day before leaving. Wi not return here.

10/10

Exceptional

25 Jul 2026

Jeannine

*Room was clean
*Pool was clean, crystal clear and refreshing! You need your room key to enter pool area and to get back into the hotel
* Laundry room was clean. Laundry detergent and fabric softener can be purchased at the front lobby, not in the laundry room
* mini fridge in each room
* 1 large community microwave in hotel lobby
* Complimentary shuttle service to Citywalk, Universal Studios/Islands of Adventure and Epic Universe
**Reservations for shuttle service are required
*TGI FRIDAY'S next to hotel
*I-drive shuttle stop about a block from hotel
*Complimentary shampoo, conditioner bodywash and lotion come in each bathroom
*safe in each room
*coffeemaker in each room
*iron and ironing board in each room
*Conveniently located across the street from Universal Studios
*on-site taxi service available however, Uber is less expensive
*friendly hotel staff!
*quick & easy check-in/check-out
Highly recommend this hotel!

10/10

Exceptional

25 Jul 2026

attiq ur

Cleaning Room no Good

10/10

Exceptional

25 Jul 2026

Alex

Very clean staff was great

10/10

Exceptional

25 Jul 2026

Jeannine

The room was clean. Pool was clean. Great complimentary shuttle service to/from Citywalk, Universal Studios/Islands of Adventure and Epic Universe. I would recommend a couple of later return times from the theme parks so that guests could enjoy the fireworks but not a huge deal.
Easy to make reservations for shuttle service daily.
Friendly staff.
Laundry area was clean. What I would recommend is the ability to purchase laundry detergent in the laundry room vs the front desk but not a huge deal.
Great location!
The welcome pack containing coupons for Citywalk, Universal Studios and Islands of Adventure was a plus! Was able to save some money!

8/10

Excellent

24 Jul 2026

Giovanni

The staff was helpful. The room were clean. The outdoor pool was enjoyable. The only issue was the bathroom was small and hard to move around in.

10/10

Exceptional

23 Jul 2026

Lashelle

We had a great time!!! Our only complaint is that our TV wasn't working. Other than that, we really enjoyed the stay and will return in the future.

10/10

Exceptional

23 Jul 2026

Larry

The place was very clean. The staff was very polite and helpful

10/10

Exceptional

23 Jul 2026

Gadhi Sasi

10/10

Exceptional

22 Jul 2026

Crystal

Only one minor issue one of the dryers # 9 would not accept my card. The card reader was not workings. This caused me to stay up late to wait for next available. But others did not come get there clothes out in a timely manner. Because of this I had to wake up extra early to dry my clothes before they became mildew smelly.

10/10

Exceptional

22 Jul 2026

Harry

Great location and hotel with suitable amenities.

10/10

Exceptional

21 Jul 2026

Jeferson

Partner

10/10

Exceptional

21 Jul 2026

Christiane

The front desk was friendly and helpful and our room was clean. I also enjoyed the pool. They offer free shuttles to and from the Universal parks as well. I would recommend this hotel.

8/10

Excellent

21 Jul 2026

Samantha

Big rooms, clean & great location when going to universal parks

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Luis Miguel

Amazing hotel and location

Family

6/10

Pleasant

20 Jul 2026

Elsa

My floor must of had some type of leak and it reaked of mold. My room also smelled horribly. I also was not aware that you had to pay $30 a day for parking. The staff was amazing but for the price the rooms shold be cleaner.

Self

10/10

Exceptional

19 Jul 2026

Elvin Orlando

Excellent thread

10/10

Exceptional

18 Jul 2026

Trelloney

Right across from Universal Studios. Free shuttle.

10/10

Exceptional

18 Jul 2026

Kira

Our dtay was amazing, besides the fact that there was a strange smell on our floor. It was really bad, we just decided staying out for the day was a lot better than having to go through the hallways smelling that just to get to our room. Then the rug was also completely soaked on our floor and our feet would get soaked with this mystery liquid that smelled like a fish market. Aside from that minor issue, everything else was amazing. The pool was great, the arcade was fun, sucks that you have to pay daily for parking but it’s what you sign up for. The rooms were spacious, you could see the entrance to universal from our window. It was beautiful

Friends

6/10

Pleasant

18 Jul 2026

Alan Aweshlom

No bad not wow it’s ok

Family_with_children

6/10

Pleasant

18 Jul 2026

Stephanie

Staff were friendly while overworked. The room needed to be swept and vacuumed. The bathroom is so small you can hardly sit on the toilet and close red e door. If you are a tall/big person you may not be able to close the door. There were paint drips on the floors and counters. We were disappointed considering this is a Marriott property.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Tanesha

Clean and conveniently located near universal

Self

10/10

Exceptional

18 Jul 2026

Cristina

Great!

Family_with_children

4/10

Poor

17 Jul 2026

Ashieya

The staff was very friendly and helpful!! The rooms have a strong mold/melded smell. The bathrooms are small and smell like mildew as well. We had to to change rooms because the smell was so bad.

Family_with_children

10/10

Exceptional

17 Jul 2026

Deonte

Best hotel I’ve stayed at

Self

10/10

Exceptional

17 Jul 2026

Mahmood

Very Good location and nice and clean also the staff was good

But the issue in the parking to much 33$ per night

Family_with_children

10/10

Exceptional

16 Jul 2026

Nesia

Everything was really well kept and clean, the only complaint was the tub was a little to small in the bathroom but beyond that everything was perfect

Partner

8/10

Excellent

16 Jul 2026

Melissa Denise

6/10

Pleasant

16 Jul 2026

Alpeshkumar

Normal hotel not an extraordinary one.

Family_with_children

8/10

Excellent

16 Jul 2026

Khary

Couldn’t give 5 stars due to the fact they make you pay $35 a day to park at their hotel even while you’re booked and staying there. That should be a free perk like most hotels.

Family_with_children

8/10

Excellent

16 Jul 2026

Maria

Clean and nice room for the price

Family

4/10

Poor

16 Jul 2026

Diana

First of all, let me start with the charging of the parking daily, $30 a day, Then they had a bistro, which would prepare good food and coffee, but to order from the room, they would charge you a service fee of 12 bucks and still they couldnt bring it to your room, you had to go downstairs, wait in line, then why charge the service fee,.. coffee was charged over 11 bucks and they never got it right, i would not recomment this to family, if i would hae known i was gonna be charged $30 bucks extra i would have chosen a a different resort,

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Abigail

The staff was wonderful and very helpful!

Partner

4/10

Poor

14 Jul 2026

Amber Leilani

We booked here because it was close to universal studios. But only one elevator worked and the staff was short handed at night, so buying anything from the little snack area took almost 40 minutes in a line. I also purchase items from the gift shop in the lobby and was charged for items I did not receive. When asked for an itemized receipt, the clerk began to act like she did not speak English. The hall ways are not air conditioned and they smell stale. The room was clean and housekeeping came everyday.

Family_with_children

10/10

Exceptional

13 Jul 2026

Lena

The location is the best!

Family_with_children

8/10

Excellent

13 Jul 2026

Mihran

Family_with_children

8/10

Excellent

13 Jul 2026

Lauren

The room was very clean and comfortable. The pool was nice. The staff were okay, my partner had a few issues regarding the staff experience but if all you're planning on doing is checking in and checking out, there's no issues. Anything else feels like they can't be bothered to help, especially when it came to ask about paying for the use of the parking lot. Other than that, it was an overall good stay.

Partner

10/10

Exceptional

13 Jul 2026

Julio

Super close to universal. Either take shuttle bus or walk 15 min to the city walk. About 25 min from Disney springs and airport(Uber/driving).Restaurant near by and Walgreens all walking distance.

Partner

10/10

Exceptional

13 Jul 2026

Frances

Love the Hotel

Family_with_children

8/10

Excellent

13 Jul 2026

Brandi

I liked the pool, very deep.

Partner

6/10

Pleasant

13 Jul 2026

Pedro

agradable

Family_with_children

4/10

Poor

13 Jul 2026

Paul

We were not happpy with this room at all. When we arrived, the room had a moldy, musty smell. We were on the 10th floor and in the hallway there were visible signs of water leaks thru the floor molding and in some ceiling area. (By room 1012)
Also, the front desk person did not speak English well and was speaking in a low volume. Very hard to understand.
The service at the lobby bar was vert slow. The 12% at the last minute was uncalled for! I had no other options so we decided to stay.
It's not worth the money I paid.
I will not use this hotel again

Partner

10/10

Exceptional

12 Jul 2026

Charletha

Everything was great! Location is prime to everything and all parks.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Jacqueline

The facilities were very nice. Staff very pleasant. The tooms were fresh and clean.

Self

10/10

Exceptional

12 Jul 2026

Jessica

Room was clean and staff were helpful.

Family_with_children

4/10

Poor

11 Jul 2026

Deepak

Property had too many issues. A room door stuck and not opening at a 2 AM check-in. A bathroom fan not working and housekeeping forgetting to fill shampoo and bodywash.

Property needs to be more on point.

Family

8/10

Excellent

11 Jul 2026

dikran

Clean easy access and safe.

Family

10/10

Exceptional

11 Jul 2026

Gustavo

👍

Family_with_children

8/10

Excellent

10 Jul 2026

LaTasha

Our stay was great, we had a very nice room and loved the pool. Only negative is how much it costs just to park at the hotel!

Family

10/10

Exceptional

10 Jul 2026

Patrick

All great!!!

Family_with_children

10/10

Exceptional

10 Jul 2026

Linda

We were only there 1 night but everything was good.

10/10

Exceptional

10 Jul 2026

Brenda

Very nice and comfortable.

10/10

Exceptional

10 Jul 2026

Nathanael

Excellent services

Partner

10/10

Exceptional

10 Jul 2026

Jamie

Amazing staff, went above and beyond to help each day and were very kind. Room was amazing and cleaning staff came daily

Family_with_children

6/10

Pleasant

10 Jul 2026

Omrae

My only concern was that there was only one elevator working when we were there. Loved how close it was to Universal.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Veronica

We thought we were getting a great deal with the hotel rate, until we got to the property and were told that parking was $30 a night. There were stains that appeared to be blood on the bedsheets and the bathroom sink drained incredibly slowly. The room overall was dark and musty. The staff was responsive and took sheets to the room when we advised of the stains, but there was no other effort to make it right. The only reason we completed our stay was because we had a packed schedule with Disney and Universal studios. The positive is the location of the hotel in proximity to Universal Studios.

Friends_and_family Family

4/10

Poor

09 Jul 2026

lenora

Hot water was non existent in multiple rooms. Would describe as lukewarm at best. Toilet had a hair in it. I was only there 2 nights but wouldn’t stay here again.

Partner

10/10

Exceptional

09 Jul 2026

Trent

Property was very nice and staff was all very accommodating.

Friends

10/10

Exceptional

09 Jul 2026

SIMON

Excellent ! 😊 thanks

Family_with_children

10/10

Exceptional

08 Jul 2026

Jennifer

Family friendly and the gym was great for a hotel. Well equipped.

Family_with_children

8/10

Excellent

07 Jul 2026

Twyla

This is definitely a no frills hotel (room) with frills-type amenities at the hotel. Kind of strange. Excellent seemingly high end food/restaurant, pool and gym; with broken down elevators, average room and tiny old worn down bathrooms. Parking is fine, and the access to the park makes this hotel worth it! A fun unexpected side note, the hotel is connected to TGIFridays. That ended up being our go-to.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Balencia

Great would stay here again

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Tamima

.............................

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

ANDREA LIRA

Perfect

Partner

10/10

Exceptional

06 Jul 2026

Carlos

Clean room nice staff great parking

Family_with_children

10/10

Exceptional

05 Jul 2026

Ethan

Very nice place to stay if you’re attending Universal Studios Orlando.

Partner

6/10

Pleasant

05 Jul 2026

Tawanna

We had parking issues and couldn’t get out after we paid for parking and it took a while before staff was able to let is out. This was our main problem and shower and bath faucet came off when taking a shower and had to get maintenance to fix and took along time to get towels when asked for them.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Mario

Great location and staff

Family_with_children

10/10

Exceptional

05 Jul 2026

Ebony

Located was great. Walked to some food locations within a few mins. Hotel was clean and had nice amenities. I will definitely be back again for my next trip to Orlando.

Family

2/10

Poor

05 Jul 2026

gabriela

Sucio olor feo mal servicio pésimo no lo recomiendo

Family

10/10

Exceptional

04 Jul 2026

Julian

Room was clean..pool area was good..I loved that they had an arcade and laundry room..it was like being at home but with luxury amenities..I’m definitely coming back..I Quianna was very nice..give her a raise!! Lol

Self

8/10

Excellent

03 Jul 2026

NEIL

Close to Universal Studios and several amenities available on site. Hallways weren’t cleaned in a timely manner. Some of the front desk staff were friendly and helpful while others made me feel like an inconvenience.

Family_with_children

10/10

Exceptional

03 Jul 2026

Christopher

The resort was recently renovated and looks great! Super easy to walk to Universal too!!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Valerie

The staff were friendly. Courteous, and attentive. The room was clean and spacious. It was family friendly.

Self

10/10

Exceptional

02 Jul 2026

Gerard

Everything was great except I forgot some clothing and I haven’t heard back from. Otherwise, it was a pleasant stay.

Family

10/10

Exceptional

02 Jul 2026

Elizabeth

Loved the rooms very clean very nice. Is it weird I love an ice machine? They got em! Staff is helpful and friendly. For the price this is a no brainer. Close to universal but a bit down the road from epic. Just keep that in mind!

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Wintress

The staff was excellent. Murph was very courteous and friendly.

Family

10/10

Exceptional

02 Jul 2026

Elizabeth C

The property staff was amazing and helpful. We had to change rooms and spelt my glasses. Staff was great at finding them for me.

Family

10/10

Exceptional

02 Jul 2026

Trevor

Awesome property enjoyed my stay.

10/10

Exceptional

01 Jul 2026

Jose

Perfecto muchas gracias

Family

2/10

Poor

30 Jun 2026

Christian

I have stayed here several times and always liked the location and convenience. Most of the front desk staff during my stay were kind, helpful, and professional.

Unfortunately, this became one of my worst hotel experiences because of a front-desk employee. My flight was delayed, so I arrived Friday instead of Thursday, the original start date of my reservation. Instead of explaining the no-show policy respectfully, she immediately told me, in a rude tone, that I was supposed to be there the day before, had been marked as a no-show, and had lost my reservation.

I understand hotels have policies, and money was not the issue. The issue was how I was treated. She was dismissive, spoke to me as if I could not understand her even though I am fully bilingual, and called security to stand nearby for no reason. I was not aggressive or disrespectful. I simply needed help after a delayed flight.

Every other staff member was kind and professional, which made her behavior stand out even more. Guests should not be treated like they are dumb, suspicious, or criminals because of a reservation issue. I hope management reviews this and provides additional customer service training.

Partner

8/10

Excellent

30 Jun 2026

Jennifer

Great location rooms were a little small. I ended up having a view of roof and some plumbing as opposed to the city view as I was promised. Room wasn’t ready when I checked in, but they were still accommodating. Close to city walk the parking was horrible. I’ve never went to a hotel where you have to scan a QR code third-party in order to park. That was the downfall and also water bottles they give you baby bottled waters. We had three in our party and literally they only gave us two for the duration of our trip. This was a mediocre hotel. I’ve stayed at Doubletree and they always have waters and flavored coffee creamers.

Family_with_children

8/10

Excellent

30 Jun 2026

Geralda

Staff at the front desk was super friendly and helpful. Room was clean, not a fan of carpeting. Got new linens everyday. The pool was a great temperature. The hotel breakfast was pricey in my opinion

Family_with_children

4/10

Poor

30 Jun 2026

Zuleida

We had to change rooms because the A/C wasn’t working and there were problems with the shower in the bathroom, the blinds was broken. Also, the entire hotel has a musty smell.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Evelien

Excellent customer service

Family_with_children

6/10

Pleasant

29 Jun 2026

Omar

Overall a good property other than having issues with the bathroom door being hard to open and close and there being no product in any of the shampoo, shower gel etc bottles. Empty from we checked in.

Family_with_children

10/10

Exceptional

29 Jun 2026

Abigail

A wonderful stay everyone help full we will definatley be back

Family_with_children

10/10

Exceptional

28 Jun 2026

Daylen

Super nice hotel. Clean rooms with nice views

Family_with_children

2/10

Poor

28 Jun 2026

Adrienne

I was not pleased with these accommodations. There were a number of things that were problematic but the most troublesome was that there was a cockroach in our room. Guests should not have the anxiety of wondering if they're taking something home with them in suitcases, bags, etc. I notified the front desk and they sent an Exterminator to spray the room while we were there! Additionally, our room was cleaned only once out of a 4 day stay. I had to call housekeeping and request clean towels and only received them once. Overall it just wasn't a pleasant experience and I would not recommend this property to anyone.

Family

10/10

Exceptional

28 Jun 2026

Yoshihiro

Good

10/10

Exceptional

28 Jun 2026

Maria

Best staff! Always felt welcomed every time we returned back to the hotel. Comfortable beds and nice outdoor pool.

Friends

10/10

Exceptional

27 Jun 2026

Larry

Staff was very helpful, and friendly. The custodial service was excellent and kept the place clean. Sighn was very helpful and went out of her way to help us when we needed it.

Family_with_children

10/10

Exceptional

27 Jun 2026

Sarah

The Courtyard at Marriott Across Universal was an excellent hotel to stay at while visiting Universal Studios. It is so close and very convenient to the park so a great choice! The room was clean and the beds were very comfortable. The best aspect was the reasonable hotel rate cost! Overall, very pleased with this hotel stay!

Family_with_children

10/10

Exceptional

26 Jun 2026

Wanda Van

Great place good food

Friends

10/10

Exceptional

24 Jun 2026

Genevieve

Great stay. Could use a hand towel holder in the bathroom. Otherwise fabulous.

10/10

Exceptional

23 Jun 2026

Marcia

Great location, clean room, the staff was amiable and the airport shuttle was a life saver. Overall a great experience, would highly recommend and definitely stay here again when visiting Universal or Disney.

Family