Name: Universal Loews Sapphire Falls Resort
Address: 6601 Adventure Way, Orlando, 32819, US

2/10

Poor

19 Jul 2026

April

No no communication on when the boat was down we did not get to use the pool. We had to wait two hours to get back. My deaf. Son is very traumatized.

Family_with_children

4/10

Poor

16 Jul 2026

Devin

This place has really gone downhill. We used to LOVE sapphire when is first opened. Now its 1)a complete money grab and 2) a dump. The whole place smells like mold. Lights in our room were not working. They do not provide comforters on the beds anymore. Only those cheap nasty hospital-style blankets. The carpet in our room was completely filthy and stained, and we were in a suite
mind you. I dont understand what has happened to the staff here- a lot of them are very rude, and unhelpful. We used to go to the dutch trading company on our many previous visits but this place has become a dump. The food is slopped together, and sits out all day, it looks like a filthy mess back there. The gym is being renovated and the closest gym is at royal pacific. Damn shame because it was universals best gym and one of the highlights of this hotel. We were very upset about that because we were not informed ahead of time. Epic universe turned out terribly. Could not get on any rides. Only good ride were able to get on was harry potter after a 2 HOUR WAIT. Completely rude staff. What a terrible experience. Not going back to uni until they get their act together.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Elisabeth

We always stay at Sapphire Falls when we go to Orlando. Honestly our favorite place for the resort vibe. I will say that the sandwich / snack shop is very expensive at $8 per bottle of water. It’s just part of it being in the tourist Universal price hike region. But overall we absolutely love this place.

Family_with_children

10/10

Exceptional

15 Jul 2026

Victor

Everything was great.

Family_with_children

10/10

Exceptional

15 Jul 2026

Colin

Excellent hotel. The only issue was that some laundry was lost.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Michael

Property is clean and well maintained. Staff was extremely helpful. However, like all Universal and Disney resorts in Orlando, the cost to eat is very high.

Family_with_children

10/10

Exceptional

13 Jul 2026

Michael

The pool was great

10/10

Exceptional

10 Jul 2026

Martha

Best place to stay at Universal !

Partner

10/10

Exceptional

10 Jul 2026

Kevin

Amazing resort with access to all parks! Pool is A1. Stayed in room near pool so smelled it but it didn’t interfere. Food is pricey but the cost of living is higher. They clean room everyday which is another A1. Valet is top tier also. They would run back to grab stuff we left in car. Stayed almost two weeks. Loved it! Oh (Use the ballroom area if you need to get a little work done) 🙌

Friends_and_family Family

4/10

Poor

09 Jul 2026

Melissa

I've stayed at this property a total of 3 times. The first 2 times were great. This last trip could have gone better. The room definitely had to be fully re-cleaned and a few maintenance fixes upon closer inspection once we got there. I was also disappointed by the poolside service. It was faster/easier to just go to the restaurant/bar outside than to rely on the service.

The valet and front desk staff were great!

Partner

10/10

Exceptional

08 Jul 2026

Amber

Everything was fabulous

10/10

Exceptional

08 Jul 2026

Kyle

The rooms were large and clean. The staff was accommodating. The staff and food at resort restaurants was great. The kids love the big pool. The shuttle service to the parks made it convenient.

Family_with_children

10/10

Exceptional

07 Jul 2026

Stephen

Good place to stay and fun pool.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Kevin

Air conditioner in the room didn’t work. We had a pool view and lost our pool view once moved to a different room.

Family_with_children

10/10

Exceptional

05 Jul 2026

Joshua

The check in staff was great and very helpful.

Family_with_children

6/10

Pleasant

05 Jul 2026

Hai

The water taxi is providing convenient for traveler to the theme park. yet, if you do not go to the theme parks, there is little reason to stay at this hotel.

Family_with_children

10/10

Exceptional

05 Jul 2026

Theodore

Amenities were great at the Lowe’s Sapphire Falls. Fantastic pool, great gym & attentive staff. Strong Water Tavern is highly recommended.
The water taxi made getting to the parks or Universal City Walk a breeze. The hotel was centrally located, making it easy to get to other parts of Orlando . A great mid level hotel at Universal. It would easily be a luxury hotel at other resorts. I’ll definitely return.

Family_with_children

8/10

Excellent

05 Jul 2026

Maria

The room is ver basic. It has just sheets and no duvets.

Family_with_children

10/10

Exceptional

04 Jul 2026

Emmett and Kristin

this was our third stay at the Sapphire Falls resort. The kids love the slide. The pool is beautiful. The staff is very nice. The kid sweet rooms are awesome. The kids have their own room, but you do have to share a bathroom. This is our go to place whenever we go to Orlando. A+.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Christina G

Traveled with my teenage son; usually we stay at Disney resorts, decided to try Universal. Gorgeous hotel, maintained so well, so clean, staff is super helpful and kind. Beds and pillows were so comfy! The pool is awesome, and the gym is really great too.

Family_with_children

10/10

Exceptional

03 Jul 2026

jenny

Great hotel, close to the parks,

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Curran

Loved being on the lake so close to the parks. This property has a good pool.

Family_with_children

10/10

Exceptional

27 Jun 2026

Bonnie

The staff were super helpful!

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Kyle

This was a fun resort property, with a great pool area and even a sandy beach setting by the pool. You can order drinks from waiters who will bring it to you at the pools edge. Nice restaurant on the ground floor, and a free water taxi that will take you on a 10 minute ride to Universal City Walk and the theme park. Highly recommend!

Partner

10/10

Exceptional

26 Jun 2026

Josefina

Hector was so helpful with our stay! Amazing guy:)

Family

6/10

Pleasant

26 Jun 2026

Robert Dana

The staff was very rude. When I came in there to check in I had asked for anything with somewhat of a view and close to an elevator as I have ALS.
He wouldn’t accommodate me on anything.

Family

8/10

Excellent

25 Jun 2026

BRIAN

Great hotel close to parks. Easy 1 mile walk or water taxi to city walk.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Vanessa

Definitely one of the best hotels I stayed at super nice cleanly and staff was amazing

10/10

Exceptional

24 Jun 2026

Tonikka

Staff was amazing, rooms were clean and comfy. Views and amenities were all perfect for my daughter’s birthday trip. Will definitely return.

Family_with_children

10/10

Exceptional

23 Jun 2026

Matthias Johannes

A

Family_with_children

10/10

Exceptional

22 Jun 2026

Stephanie

Wonderful time, we'll be back

10/10

Exceptional

21 Jun 2026

Jennifer

Absolutely love staying here!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Chaney

Would 100% recommend this place for families going to Universal! Not a single complaint. Exceeded all of our expectations. Will definitely stay here again!!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Emily

Alex at checkout was incredible kind and attentive, as were the luggage staff. Our room was clean and spacious compared to some other Universal resorts we've stayed with and the pool view was lovely.

I was able to actually relax at the pool and hottub as there were tons of lifeguards making sure my kids were safe. The kids loved the slide and poolside screening of Shrek at night, and we're obsessed with the resident ducks.

The ferry to Citywalk is about as fun as the parks themselves and were a great was to wind down after the heat and excitement of a long day. Straight from the boat to the restaurant on the bottom floor, where we had some really fabulous food and service.

Overall wonderful experience and value.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Tamsin

The pool and service was great! Early access to Universal Studios was an added bonus. We loved taking the water taxi to City Walk as well. Traveled with family and we had a blast. Parking was a bit expensive at $36 daily and 18% gratuity is added to every purchase was a bit much. Food at both restaurants was delicious. I would recommend the hotel, but be ready to shell
out $$$ in parking and gratuities.

Family_with_children

10/10

Exceptional

19 Jun 2026

Van

Our family loves the Loews Sapphire Falls Resort with the pool and amenities.
The water taxi is really nice to get to Universal and City Walk and there is bus stop to EPIC nearby.
Getting an Uber / Lyft around town is easy. We also found a laundry on site to wash / dry clothes. This helped with having less luggage as well as having clean clothes when we get home.
We will be coming back here!

Family

10/10

Exceptional

13 Jun 2026

LOTTIE

Clean quiet refreshing

Family_with_children

8/10

Excellent

13 Jun 2026

Brittani

This was the first time that we stayed at this property. We loved it. Everything was close and easy to get to. The pool is amazing! The only thing that I would say was not the best was the water pressure in the shower and it did not get warm at all. The room was also very warm. It was set to 65 and it was not that cool at all. My family likes the room very cold and we struggled both nights because it was warm. Those were the only two bad parts!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Danita

This place is AMAZING! So many things for the kids to do. The water taxi is convenient for going over to city walk and it runs early hours to late night. Food is also really good.

Business Family

8/10

Excellent

09 Jun 2026

Shakebia

Nice I’ll come back

Family_with_children

10/10

Exceptional

09 Jun 2026

Jack

Jack 39 from UK with an 8 year old girl and a decent wife just visited this hotel for a week. Very clean hotel, rooms are decent even when standard. Pool and slide is unreal and plenty of lifeguards. Booze is on the pricey side but cant complain. Boat to universal is great and quick, also a ride in itself. You can walk to volcano bay which takes around 7mins. Bus to epic, right outside the hotel. Honestly epic wasnt great. Original parks are the goat. Anyway im rambling. Great hotel! If youre from the UK, book it.

Family_with_children

10/10

Exceptional

08 Jun 2026

raynise

My teenagers and I really enjoyed our stay at Sapphire Falls. The staff members we engaged with were friendly and helpful. The hotel was very clean. The convenience getting to and from the parks and City Walk could not be beat. I would definitely stay here or at another Universal property, given our experience.

10/10

Exceptional

04 Jun 2026

Raul Rene De La

Great hotel.. great staff .. grate location

Family_with_children

4/10

Poor

04 Jun 2026

Breanne

.

Family

8/10

Excellent

04 Jun 2026

Sandeep

Overall our stay was excellent and the hotel was clean. We were greeted eith leis.My biggest complaint was the top comforter on the bed had a stain on it. We called the front desk and they were able to change it out. Housekeeping was good. The hallways seem run down and definitely need updating. The room is on the smaller side but It had a great walk in shower. I enjoyed the shampoo, conditioner and body wash.
The poolside was amazing. The people at the front parking were very kind and made sure I always got into the right Uber.
We loved the ferry ride to Universal it was easy.
When we checked out they had extra charges on our account
When I told them they were not mine they took them off right away.
The Cafe had decent coffee that was easy to grab before heading out.
The hotel smelled really nice.

Overall a great stay and we would stay here again.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Charlan

Staff were very friendly and helpful.

Family_with_children

8/10

Excellent

02 Jun 2026

Margarita

We like the amenities in our room, location, walking distance to City walk, water taxi/shuttle bus services.

Partner

6/10

Pleasant

31 May 2026

Jill

My stay started well but deteriorated to the point I left a night early. The best thing I can say is they refunded my last night. The property itself was nice but you needed to tap your keycard going everywhere in the hotel, this would be ok if it actually worked anywhere other than the room. I could not get into the pool and got locked out of the grounds after going to explore. I had the card changed and the new card also did not work. It is clearly a common problem as other people were climbing over the pool gate as their cards also did not work. On my first day someone dropped ice cream all over the ground in the lobby, that evening hours later it was still there. The security lock on my door did not work which was not ideal as a solo traveller. One of the two beds in my room seemed broken when I sat on it, as I was traveling alone I did not waste my time pursuing it. The boat to Universal was handy but the boats back seemed quite infrequent compared to other resorts. The driver of the bus to Epic Universe was unfriendly. I went to the Strong Water Tavern for a drink and a bowl of nuts was set infront of me. I have a severe nut allergy and needed to leave the area but was ignored by the staff when I was trying to get my drink bill to leave the situation. I am well aware nuts are common but had the staff simply asked if I wanted them I would have known the bar was unsuitable for me to be in and left. My toilet did not flush all the time. My stay was very disappointing

Self

10/10

Exceptional

30 May 2026

Fernando

Great place

10/10

Exceptional

30 May 2026

James

Great!

Partner

10/10

Exceptional

30 May 2026

Luis

Great location with very good amenities and good quality overall.

Family_with_children

10/10

Exceptional

27 May 2026

Tim

Hotel was nice. Boats to parks very convenient. Restaurant was very good

Family

10/10

Exceptional

25 May 2026

Emmanuel

Staff, breakfast, amenities, all clean and well organized

Family_with_children

8/10

Excellent

25 May 2026

Veronica

The room was clean, staff friendly & courteous. Food & drinks were average & expensive. Gelato was very good. I wish there were a better selection at the restaurants. But we had a very nice time

10/10

Exceptional

25 May 2026

Heather

Room was clean, when we finally got it. We arrived early but were told it was no problem as our room was nearly ready....well nearly turned out to be over 90 minutes later!!

Family

8/10

Excellent

25 May 2026

Nobuko Mayama

Our stay was excellent -- clean room with nice amenities, wonderful restaurant,

10/10

Exceptional

25 May 2026

Melissa

The property is beautifully maintained. Rooms, common areas clean. Restaurants within the resort were excellent. Staff friendly and very helpful. Excellent location.

Partner

10/10

Exceptional

24 May 2026

Sherry L

Property was very clean, staff were very helpful, and easy access to all the parks.

Partner

10/10

Exceptional

23 May 2026

Susan

Amazing hotel…from check-in to checkout everyone was helpful, accommodating and fun. It’s a great hotel.

Friends_and_family Family

8/10

Excellent

17 May 2026

harry

Was hoping for a lagoon view room as that's what I booked and they put me in a pool view room which we were told would be ready between 3:30-4 and we didn't get in our room until 4:30 and a trip to the concierge to check on our room. Room was ok, looked like they rushed to clean it though. Beds were very hard and both me and my wife's backs were hurting, but some people like stiff beds so it's a preference more then negative. Pool was nice but not sure if it was due to it being somewhat windy that the side bar closed early. Overall not a bad stay, but do wish it could have been better. Lobby is gorgeous. Not one person working there was rude at all.

Partner

10/10

Exceptional

17 May 2026

Sofia

Friendly and helpful staff & Clean room

I didn’t find a hair dryer in my room, that’s the only constructive feedback from my side …

Everything else was awesome!

Self

10/10

Exceptional

16 May 2026

Nancy

Excellent customer service, rooms were clean, staff friendly, tavern restaurant was delicious and breakfast buffet excellent!

Friends

10/10

Exceptional

14 May 2026

Sharon

Amazing

10/10

Exceptional

14 May 2026

Mark

Great place
Huge place, but worth the stay

Self

8/10

Excellent

10 May 2026

Rohit

Stayed at the Loews Sapphire Falls Resort and overall had a pretty good experience. The hotel itself is very large, spacious, and has a nice resort-style atmosphere. The grounds and common areas feel open and relaxing, especially if you’re spending time around the pool or walking through the property.

The rooms were comfortable, but they definitely feel a bit outdated, especially with the carpet flooring. A room refresh in the future would make a big difference. The restaurants and food on site were decent and convenient after long days at the parks.

One of the best parts of the stay was the water taxi to Universal Orlando Resort. It was easy, enjoyable, and made getting to and from the parks much more convenient. Overall, a solid stay with great transportation access and a relaxing resort feel.

Family

10/10

Exceptional

10 May 2026

Barbara

The staff is fantastically friendly and helpful (everyone really, but especially Syl)! The property is lovely, and the location is terrific for entering the park. We especially enjoyed the boat ride to the park. The restaurant food was delicious, and my daughter loved that there were lots of vegan choices. The pool was huge and beautiful, and I had never seen such a great exercise room. I would 100% stay here every time I go to Orlando!

Family

10/10

Exceptional

09 May 2026

Linda Alice

I loved this hotel! I reserved a standard room, but when I arrived I was told at check-in that my room had been upgraded. I assumed they put me in a standard room with a view but I was surprised when I found out they had given me a suite with a kitchen, dining room and living room, as well as a second bathroom. This suite also had an extra large balcony! It was absolutely gorgeous! The staff were all excellent. All amenities, such as the beautiful pool, restaurants, gift shop…I enjoyed so much. The transportation to the parks and Citywalk are fantastic…by boat , shuttle bus or walking path. This was a wonderful place to stay.

Family

10/10

Exceptional

09 May 2026

Chelsea

kids loved it! such a wonderful place

10/10

Exceptional

08 May 2026

Diane

Had an excellent stay for the weekend. Just a boat ride or walk away from Universal and City Walk. Great pool area for adults and kids.

Self

10/10

Exceptional

03 May 2026

Kirsty

Have stayed here at least 6 times, always excellent.

Family_with_children

8/10

Excellent

03 May 2026

Jeremy

Pool closed due to weather - which is understandable; however, hotel understaffed to handle guests on property without the extra amenity available.

8/10

Excellent

30 Apr 2026

laronda

The rooms were very clean and you were able to get around universal studios. The parking amount was horrendous.

6/10

Pleasant

30 Apr 2026

Traci

The room was in need of rehab. Damaged walls, cracking floor. The staff was overly friendly and very helpful.

Business Partner

10/10

Exceptional

27 Apr 2026

Jennifer Theresa

The poolside cantina was awesome! My husband, our kids and I all enjoyed a low key but amazing dinner by the pool with yummy drinks! The bartender was great and even changed the channel of the poolside tv’s so he could watch a bball game he had been looking forward to seeing. Great atmosphere!

6/10

Pleasant

26 Apr 2026

Tina

Clean but pretty average. No fridge, the hotel food options left something to be desired. Check-in was nice and front desk very helpful. Didn’t take advantage of bus or boat service to the parks though it is offered. The pool is gorgeous but you see a lot of abandoned trays of food sitting out in the sun next to the beach chairs and toys scattered all around

Friends

10/10

Exceptional

26 Apr 2026

Emily

Staff was helpful, courteous and made the trip just as enjoyable for the kids as they did for the adults.
Room was clean and comfortable albeit small.
Amenities were nice and clean.
Even on the busier days we could always find good pool chairs.
Food ranged from being good to just okay, a little bit expensive for what it was, but overall we enjoyed it.
Overall 10/10!

Family_with_children

10/10

Exceptional

25 Apr 2026

Michael

Had a great time here

10/10

Exceptional

25 Apr 2026

Arunesh

Great experience

Family_with_children

10/10

Exceptional

23 Apr 2026

John

Most polite staff ever ✅

6/10

Pleasant

22 Apr 2026

Denise

At over $500/night this hotel fell far from expectations. The room was very average, much like any Hampton Inn. The landscaping around the outside wasn’t well maintained with dead palm trees and no flowers. The restaurant had an extremely limited menu of mostly fast food options and was overpriced. We all expect to get ripped off in Orlando, but this was nuts. My bed wasn’t even made every day! I’ve stayed at Loews in several states, this one is simply not good enough for the name.

Family_with_children

10/10

Exceptional

22 Apr 2026

Vanessa

Like ve the water taxi to the parks and the bar in particular

Partner

4/10

Poor

20 Apr 2026

Keith

Horrendous service. Terribly unorganized and unpleasant.
No one knows what they're doing. One can do far better elsewhere.

Family

10/10

Exceptional

20 Apr 2026

Matthew

We've stayed at Loews Sapphire Falls Resort several times now and each time was as dare I say 'magical' as the last. We love the quick boat ride into the park and even just days at the pool. We'll be back.

10/10

Exceptional

18 Apr 2026

Bastian

Good pool, close to Universal.

Family_with_children

10/10

Exceptional

17 Apr 2026

Ricardo

Clean and accommodating staff

Family_with_children

10/10

Exceptional

16 Apr 2026

Elisabeth M

Lovely hotel! Great staff! The restaurant in the hotel was not very good, but the staff was amazing. Our room was great. The pool was incredible!

Partner

8/10

Excellent

15 Apr 2026

Karen

Rooms are clean and staff were nice. I would categorize this as a value resort based on amenities and activities. There are limited activities at the resort.

Family_with_children

10/10

Exceptional

14 Apr 2026

eric

Third time staying at Sapphire falls and I'm sure we'll be back again! Probably the best smelling lobby I've ever been in 😂 I miss it already.

Family_with_children

10/10

Exceptional

14 Apr 2026

Crystal

The perfect location to be in the heart of all things UNIVERSAL STUDIOS. This a must stay resort perfect for all ages. We will be back!!!

Family_with_children

10/10

Exceptional

13 Apr 2026

martin

Great hotel, brilliant location. Had a fantastic time

Family_with_children

10/10

Exceptional

11 Apr 2026

Pamela

The staff was so friendly and attentive!

6/10

Pleasant

10 Apr 2026

Richard

The rooms were small. The beds weren’t great, lost sleep.

10/10

Exceptional

06 Apr 2026

Amarilys

We had an excellent stay and the staff was wonderful.

Family_with_children

10/10

Exceptional

05 Apr 2026

Colleen

Great experience! Would visit again!

10/10

Exceptional

04 Apr 2026

Sue

Nice and friendly areaI’m

Friends

8/10

Excellent

04 Apr 2026

Caraleen

They didn’t really clean the room everyday, otherwise, I would have rated it a 5. They just replaced the towels and emptied the garbage.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Kenneth

Absolutely loved this resort. Multigenerational family traveled to orlando. It was PERFECT for the kids ( and us)

Family_with_children

10/10

Exceptional

01 Apr 2026

Brea

The pool is excellent!

Family_with_children

10/10

Exceptional

30 Mar 2026

Travis L

Friendly staff. Easy check - in and clean rooms .

Family

8/10

Excellent

30 Mar 2026

Kirk

We loved the water taxi and garden walk options to CityWalk. The food was very good/excellent. We appreciated the quicker, less expensive grab-and-go food and drink options at the New Dutch Trading Co as well. The Caribbean-themed resort was fun and lovely. The room was cleaned and replenished every day. Staff were very friendly and helpful at all times. The pool and hot tub were great. Towels were always available. Ordering and receiving food poolside was quick and easy. Unfortunately some areas of the grounds were in poor shape (brown plants and tree leaves) apparently due to the recent cold spell in February but we soon got over it because almost everything else was in excellent condition. Our room showed some signs of wear and tear like marks on the walls and some aged caulking in the bathroom area. Our clothes iron’s retractable cord didn’t work so we had to ask for it to be replaced and it was on the same day. A large water feature with a water wheel and falls was out of commission during our 7 day stay. It looked a little unsightly. Upon arrival we found ourselves a little underwhelmed as we were comparing this resort to Cabana Bay which we stayed at last year and really loved but with each passing day we liked Sapphire Falls more and more. 8.5 out of 10.

Partner