Westgate Palace Resort

10/10

Exceptional

24 Mar 2026

Daemien

Airport in great location that was easy to access and normally traffic free. Nice pool and hot tun area and suitable gym. We were in a newer room and it was spacious and well equipped. Bed were comfortable.

10/10

Exceptional

24 Mar 2026

Alex

Really enjoyed the stay.

Family_with_children

8/10

Excellent

23 Mar 2026

Jennifer

The property and room were clean and comfortable. They weren’t warm and ‘special’ or homey, like we prefer. Staff were helpful and kind and professional. It just felt like an institution more than a comfy hotel. If you are not hanging around in your room much, it’s perfect. Clean and a good place to stay. I just like it to feel less “cold” and more like a little home away from home.

Friends_and_family Family

4/10

Poor

22 Mar 2026

Vanessa

Room smelled like mold.

6/10

Pleasant

21 Mar 2026

Emilia

Did not use airport shuttle, room was clean but there was no shower head in one shower and shower door handle fell off in my hand. No one fixed it like we requested according to tge front desk because we did not a swer the phone and had the do not disturb. We went out to enjoy our day did not leave the do not disturb. They did not replenish towel either fir our two night stay.good thing there was a dryer in the room .had to dry towel to reuse

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Krunalkumar

1) room service not provided every day.
2) water flows in every where is super slow.
3)breakfasts is not available.

Family_with_children

10/10

Exceptional

20 Mar 2026

Shaquila

Very nice. We would definitely visit again! Just wish they’d change the linen and clean the rooms daily. Other than that the staff very friendly abs accommodating, room was clean when we first got there, the bed was comfortable, overall me and my family had a great stay

Family_with_children

10/10

Exceptional

19 Mar 2026

Emily

Loved our stay! Very clean. Shuttle to the park was a little unclear, but overall a great stay!

Friends_and_family Family

8/10

Excellent

18 Mar 2026

Anna

Great for a family vacation.

4/10

Poor

18 Mar 2026

Sarah Angel

Really nice room, but it was cold. No rugs or curtains to absorb sound. Not extra bedding even though there was a pull out sofe. The amenities were absolutely awful. They dont have a restaurant, its more like a concessikn stand with a kitchen. It took 30 minutes to get a cup of coffee and the bar was seriously lacking in variety and bartending. If you are just looking to sleep here, its fine. But if you are looking to vacation here, i would not recomend it.

Family_with_children

8/10

Excellent

17 Mar 2026

Eric

No shuttle to airport. The front deak taff were not, not pleasant, kind of emotionless, they didn't go out of their way make us feel welcome that's for sure. \"Here's your key, room 1243, over there\". The security guards were the friendliest of all the staff oddly enough. The hot tub stopped worki and i notified staff and it was not addressed after half gour wait.

Family_with_children

8/10

Excellent

17 Mar 2026

Deborah

Comfy bed and clean

10/10

Exceptional

16 Mar 2026

Joshua

We checked in on 3/12 at around 11pm.
The lady at the front desk was extremely nice and welcoming. She is an asset to the company! Rooms were very nice. Hotel was quiet. Location was great. We will stay again!!!!

Family_with_children

10/10

Exceptional

15 Mar 2026

Kenneth Edmund

Clean room and friendly staff. Stayed here for business so didn’t use many of the amenities but seemed very nice.

Self

10/10

Exceptional

14 Mar 2026

Tyler

Very good

10/10

Exceptional

12 Mar 2026

Joshua

Enjoyed our stay!

8/10

Excellent

09 Mar 2026

Summer

The hotel was wonderful. The staff was super great. The only drawback was that the shuttle that was running to the park had limited hours, which was very inconvenient for us and created a lot of expense with Uber rides.

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Mark

It was cool

8/10

Excellent

01 Mar 2026

Kristen

The suite was roomy and the shuttle to Universal was convenient

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Courtny

The hotel is nice and convenient to universal studios. The rooms are clean but having to call housekeeping everyday to get your trash picked up or fresh towels was a hassle. One time no one answered and we had to walk down to the front desk to get someone. With kids this was a pain and the elevators were always out of commission everyday. Our last day we only had one working one that was delayed with everyone needing it.

Family_with_children

10/10

Exceptional

28 Feb 2026

denise

great stay! What stood out - clean room, staff, amenities

Friends

10/10

Exceptional

26 Feb 2026

Christina

We got to the hotel shortly after landing, prior to posted check in time. I was expecting that the hotel staff may let us keep our bags at the property until check in, but Marlyn checked us in early at no additional cost with a free upgrade to a larger kitchen. Nashly was training with Marlyn and was very eager to help with a comforting smile. We stayed 3 nights, four days. Accommodations were great. The full kitchen and laundry made the stay a breeze. A seperate bedroom away from my teenage children sealed the deal. Close to Universal and other attractions. The restaurant was not open every day, but that didn't cause much of an inconvenience. Would definetly return. Thanks so much!

Family

6/10

Pleasant

26 Feb 2026

April

Check in staff hard to understand. Should have been informed no housekeeping service unless 14 consecutive day stay. No place to get food after the mini store closes. Security of location was good.

Family

10/10

Exceptional

24 Feb 2026

John

Room was amazing. Fully fenced in 24/7 security team. Also very nice area check out slap noodles within walking distance for a great meal. Only downsides were shower heads were a little eh and hot tub wasn’t functioning correctly.

Leisure Self

10/10

Exceptional

23 Feb 2026

MARA

The room was very clean, I liked the fact that this hotel was very quiet, that is very important specially when you come back from the parks all tired and you are able to sleep good, I will definitely come back, also the location is great close to everything paid $6 uber to epic universe

Family

10/10

Exceptional

23 Feb 2026

Lomunie Hilaire

Clean room and amenities

Family_with_children

2/10

Poor

20 Feb 2026

Walbert

Front Desk lack of customer service, rude!
Room dirty, this is not a Hotel is a timeshare holder apts.

Family_with_children

10/10

Exceptional

19 Feb 2026

daymi

A really nice surprise.We had a pleasant stay at this property.Beautiful decorated .Super clean ! The kitchen has everything you need for a long stay.The pool are is really nice and big .In general is a really relaxing atmosphere.Definitely family oriented.Close to everything.Highly recommend.

Family_with_children

10/10

Exceptional

17 Feb 2026

Adam

Clean and easy to check-in and check-out. Free Shuttle bus to Universal studios from hotel was convenient.

Family_with_children

8/10

Excellent

17 Feb 2026

Linda

The room was ok. I did find some food in the kitchen corner floor. The master bedroom bedwas too big i actually had to crawl to the end of the bed to get out. No room on the side. Other than that i like having 2 seprate bedrooms and bathrooms. It was quite, and parking was easy. Close to parks and i drive. Also starbucks was really good. Didnt use pools but looked clean and nice walking area.

Family_with_children

10/10

Exceptional

16 Feb 2026

Rosemarie

Amazing place, very clean and the amenities where adorable.

10/10

Exceptional

15 Feb 2026

Layla

Welcoming energy very relaxing

Leisure

10/10

Exceptional

14 Feb 2026

Marcus

O quarto é muito bom , na recepção destaque para Renata .
Hotel muito bem conservado e localização perfeita.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

samantha

Great place

Business_and_leisure Family

10/10

Exceptional

13 Feb 2026

Alexandra

Room was spotless and great location. Had awesome amenities and even had laundry detergent for 2 loads. Great place to stay after Disney!

Leisure Family_with_children

10/10

Exceptional

12 Feb 2026

David

Squeaky doors were annoying but otherwise a great stay.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Idalmis

We love it

4/10

Poor

08 Feb 2026

Ayaz

Check-in was we’re not very smooth. They charged me $122 for late check-in which I had already informed them that I was going to be late
When I checked out 9 AM the next day they sent me an email for $122 due. I left the hotel but I had to come back to the hotel to talk to the manager to get that waived off.

Leisure Family

10/10

Exceptional

08 Feb 2026

Simona

Apartment was clean and spacious.

10/10

Exceptional

07 Feb 2026

Annie

Great stay at the Westgate!
Comfortable, quiet rest after full days at the Universal and Disney. Staffs were helpful and the cafe was a nice touch for the morning coffee.

Highly recommended for family stay.

10/10

Exceptional

07 Feb 2026

Lila

The facility was clean inside and out. Easy access to ride share. Staff was friendly and helpful. Room was well stocked so we could make our meals easily. Beds were comfortable, Free shuttle to Universal. Grocery store nearby. Great view from our 17th floor room. We will stay there again next time we're in Orlando.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Ous

Clean, amazing staff. Very happy with the stay

Leisure

10/10

Exceptional

06 Feb 2026

Liset

All perfect

10/10

Exceptional

06 Feb 2026

Nazneen

Amazing room, very clean spacious! Fully equipped Kitchen, washing machine was a great addition! The view was spectacular from both our rooms! Staff was so kind facilities were amazing! Location in proximity to Universal and epic universe! We loved our stay here!

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Randi

Staff was friendly.
Room was great!
Location was perfect!

Leisure Family_with_children

10/10

Exceptional

02 Feb 2026

Dominik

Staff were great, rooms were quiet and clean and the entire hotel was great! Already booking another trip here!

8/10

Excellent

31 Jan 2026

Artur

Everything was great at this hotel, except one major issue: there was no functioning internet. In theory, the hotel offers Wi-Fi, but in reality, it simply didn’t work.

We were originally placed on the 9th floor, and when we reported the issue, hotel management moved us to the 8th floor where their internet vendor claimed a router was located. Unfortunately, that didn’t help, there was still no internet access on that floor either.

Aside from that, everything else was excellent. The location is perfect - very close to Universal Studios and many restaurants. The hotel looks newly renovated, it’s clean, and the pool water was warm and pleasant.

However, the restaurant on-site only operates until 3 p.m., which isn’t very convenient.

We rented a two-bedroom condo that had large smart TVs in both bedrooms and the living room, but oddly, the TVs didn’t function as smart TVs. When we asked about it, hotel staff explained that the hotel doesn’t have the proper license for smart TV features.

If reliable internet is important to you, keep this in mind. Otherwise, it’s a solid place to stay.

Business_and_leisure Family

10/10

Exceptional

31 Jan 2026

john

Good clean and everything was as described

10/10

Exceptional

23 Jan 2026

Breanna

Gteat place to stay. Location , amenities, price, staff , everything

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Yanaisi

★★★★★ Outstanding Stay – Highly Recommended!

My stay at this hotel was absolutely spectacular. The hotel is extremely comfortable, well-maintained, and perfectly located. Everything is close by, with many great dining options within walking distance, which made our stay even more enjoyable.

Transportation to the theme parks is very convenient, with shuttles running constantly, making it easy and stress-free to get around.

The staff truly deserves five stars. Everyone was professional, friendly, and attentive—from the front desk team to the housekeeping staff. I would especially like to mention a very kind Venezuelan lady with gray hair who takes care of the lobby restrooms. Unfortunately, I don’t remember her name, but she was always incredibly attentive and kept the bathrooms spotless at all times. Her dedication and warmth truly stood out.

Overall, this hotel exceeded all my expectations. I would definitely stay here again and highly recommend it to anyone looking for comfort, excellent service, and a great location.

Leisure Family

10/10

Exceptional

19 Jan 2026

Kerry

Clean, quiet, absolutely fantastic accommodations

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Michele

Convenient location for Universal parks, Clean property, Excellent price

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Arlex

The room was very clean and have everything we need.

Business_and_leisure Partner

10/10

Exceptional

16 Jan 2026

kelly

The hotel was perfect in every way.

Leisure Family

10/10

Exceptional

13 Jan 2026

David

Room was great, very clean, gorgeous view, staff was really courteous. One of the best hotels we've ever stayed in.

Leisure Family_with_children

8/10

Excellent

13 Jan 2026

Jennifer

Rooms are amazing!

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

María

Good

6/10

Pleasant

12 Jan 2026

valerie

room outdated--very sterile looking--had to call for things that should have been in the room--Will definetly not stay at a westgate resort again

Leisure Family

8/10

Excellent

11 Jan 2026

Aaron

Great room. Great location.

Leisure Family

4/10

Poor

11 Jan 2026

michael

The hotel room was pretty nice spacious there was no hot water in the shower it was warm at most coffee was hard to come by food was hard to come by they said the pool is heated not so much the jacuzzis water temperature was lukewarm not what it's always expecting

6/10

Pleasant

10 Jan 2026

Darren

The room had not been serviced for two weeks, and the parking facilities were unsatisfactory; otherwise, the stay was acceptable.

Business_and_leisure Family

10/10

Exceptional

09 Jan 2026

Yury

We really enjoyed our stay at Westgate Palace Resort. The location is excellent — close to Universal parks, yet quiet and comfortable. The rooms are very spacious and perfect for families.
We especially liked the fully equipped kitchen, which made our stay much more convenient. Overall, it is a great choice for comfort, space, and proximity to Universal.

Family

8/10

Excellent

09 Jan 2026

Lyndajo Marie

Bar not open often to enjoy a beverage amd facilities and a few rude staff at the front desk.

Leisure Family

6/10

Pleasant

09 Jan 2026

Gail

Room was dirty, hairs in sink and dustballs everywhere

Friends_and_family Family

8/10

Excellent

07 Jan 2026

Jenifer

Room was clean, amenities were good, staff was nice. Some appliances (washer and dryer) and pretty outdated. Overall, good experience.

Leisure Family_with_children

10/10

Exceptional

06 Jan 2026

Josh

Great place to stay near Universal. Beautiful property and the room set up was perfect with the kids having their own room and the full kitchen was also nice. Wasn’t there much but a great safe place to come back to for rest between parks.

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Gabrielle

Nice place to stay with family overall. I do wish the windows could open or at least crack for ventilation. Parking was also limited, and it felt like there weren’t enough spaces for the number of guests.

Leisure Family_with_children

4/10

Poor

05 Jan 2026

Jennifer

We were under the impression that this was a hotel/resort and would be cared for as such. It wasn’t. It was more of a time-share or air b and b (without the privacy of your own place). We chose here instead of an air b and b bc we wanted the convenience a hotel provides- rooms cleaned, clean towels, garbage taken out. We are not high maintenance people at all, but wanted a clean place to come back to after a day at the parks. On our second day when we called to say our room hadn’t been cleaned, could we please have that done, we were told they only clean the room if you are there for 2 WEEKS! Perhaps we overlooked it, but we definitely did not see this mentioned anywhere on the websites. We only got fresh towels if we asked, given to us in a large garbage bag. Old towels were never gathered, just neatly piled on the floor by us. If we needed garbage taken out, we needed to gather it, put it outside the room, and call for a pick up. Someone from another room puked outside our room and it took hours for it to be cleaned up after we called the front desk to make them aware. The bar area shut down before the theme parks closed and the vending machines didn’t work. While the room itself had the setup we were looking for and we were initially impressed, the walls were super thin and we could hear everything all around us. Thank goodness we aren’t big people. Beware if you are. The master bath shower is small and very slippery. We were definitely disappointed. Not what we expected.

Leisure Family

10/10

Exceptional

05 Jan 2026

Aysha

Staff were great

Leisure Family

6/10

Pleasant

05 Jan 2026

Vikki

Room was ok and no cleaning services for the week. amenities seemed old and over priced for what you get.

Leisure Family

6/10

Pleasant

05 Jan 2026

Kameah

Very nice hotel I would of liked a heads up that they charged for a resort fee

10/10

Exceptional

05 Jan 2026

Sophia

Room clean and good

10/10

Exceptional

04 Jan 2026

Amanda

Beautiful place, wonderful staff, great location. Highly recommend!!

8/10

Excellent

04 Jan 2026

Liam

The room was spotless. After my third night, I request a trash pick-up and room clean but, was told that their policy to clean room was after seven days of stay. Overall, I was satisfied with my stay at Westgate Palace Hotel.

Thank you

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Imani

Very clean space and friendly staff. I wasn't aware this is also a time share. They were a little pushy at check in but otherwise left us alone. The pool could def have been warmer i am not sure if it was actually heated and we got locked out of our room twice on the last day. They said it has been some kind of issue with the keys. Otherwise a wonderful stay. Spacious clean and comfortable. Would def stay here again.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Carla

All was 5 stars!!!

8/10

Excellent

03 Jan 2026

Shana

The staff was friendly from check-in to check-out. The room was clean and spacious with everything you need. The location was convenient and made it easy to get around and explore nearby attractions. We will definitely stay again.

Leisure Family

10/10

Exceptional

03 Jan 2026

Jessamarie Zabala

We love all the amenities and our room had a kitchens and i appreciate the marble counter tops and flooring.

10/10

Exceptional

03 Jan 2026

eduardo

excellent stay, no carpet made a difference completely updated. I’ll definitely say there again.

8/10

Excellent

02 Jan 2026

Maria

Very close to Universal and restaurants, so we loved the location

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Fina

La ubicación la habitación estaba impy

Leisure Family_with_children

8/10

Excellent

01 Jan 2026

Ryan

Very clean room, 2 bedroom lots of space, close to everything you can walk to a few restaurants/ stores. Washer and dryer was available with small packs of detergent. Parking maybe an issue if you reach late. There is an overflow parking lot a little distance away however there is a shuttle service.

Family

10/10

Exceptional

01 Jan 2026

Keana

The staff was friendly and very helpful! Room was well equipped with tools you’d need for a family stay such as a washer & dryer, a toaster, pots & pans, etc. Westgate has a forever customer out of me!

Family

10/10

Exceptional

31 Dec 2025

jon

The most fun at a place we had in our stays in Orlando. Hot tub, heated pool, and basketball court. Food at hotel is better than even the nearby restaurants and prices are amazing. I highly recommend this if you are staying with teenagers because there is plenty for them.

Leisure Family

10/10

Exceptional

31 Dec 2025

Carmen

Amazing staff, amenities were great! Our room was clean and convenient to popular attractions.

Leisure Family

8/10

Excellent

30 Dec 2025

Clayton

Room was really nice resort is in perfect location in the middle of everything !! If i had to pick one bad thing to say room service did not clean out room once on a 4 night stay ! We are clean people so no huge deal but we had to ask for towels constantly BUT OVER ALL AMAZING PLACE TO STAY

4/10

Poor

30 Dec 2025

Tichina

Housekeeping doesn’t clean the rooms till u check out …. No proper food options just all around boring reminded me of a Ramada inn so wear u was not looking for

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Morgan

Staff was great, clean room, huge room that very comfortably fits my family of 6

10/10

Exceptional

30 Dec 2025

Shawna

Very good and very nice place to stay

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Briana

Not a lot of amenities as the other ones. Kids place was closed. Overall clean and efficient.

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Ana

The room Was excellent, exactly what we were expecting given that we are a family of adults and we all needed our space it was nice to have that. Room was clean and every time we had a request we got the service quick, we didn’t encounter many staff members but the ones we did were always nice and helpful, if we come back to Orlando in the future i will definitely consider Wesgate Palace
For our stay.

10/10

Exceptional

28 Dec 2025

Jeffrey

Great location had a good time

Leisure

10/10

Exceptional

27 Dec 2025

Yeritza

Very clean! Very attentive. I'll be back

Friends_and_family Family