Grand Hotel Orlando at Universal Blvd

United States , Orlando Area - Florida - FL
ORLANDO, 7825 Universal Boulevard
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100 reviews shown

2/10

Poor

10 Mar 2026

Adrian

Trash! Hidden fees!

6/10

Pleasant

07 Mar 2026

Greg

I mainly booked this hotel to go to Disney, but the shuttle wasn't for the other parks and didnt leave enough time to use. The beds were alright, rooms need more cleaning and fix some lights. Its good for a cheap night stay, but not worth it unless you are going to Universal. The staff was very helpful and nice.

Partner

4/10

Poor

06 Mar 2026

Thomas

Two star at best. Would not think of staying again.

Family

6/10

Pleasant

04 Mar 2026

Robert

Nice clean room, but needs to be updated more. My AC was clicking so had to shut it off. Otherwise a 3 star.

2/10

Poor

02 Mar 2026

Saniyah

Horrible stay

Partner

6/10

Pleasant

02 Mar 2026

Angie

The room is good is clean. But the parking and the fee is expensive.

2/10

Poor

01 Mar 2026

Kelsey

Listing was incorrect. I booked the double room, pictures on hotels.com showed king and two queen beds. Upon arriving to hotel, they told me a double room is two queen beds. I then had to pay extra to upgrade room to suite. Upon arriving to the room, we found a condom on floor under the sofa bed. The hotel moved us to another room. The carpets we’re disgusting, I had taken a shower and had clean feet. I walked around the room and before getting in bed, I noticed that the bottom of my feet were black from the dirty carpet. In taking luggage to car in morning, there was empty vodka bottle laying behind my car in addition to other trash. They give you parking voucher but make you get it validated at guest services in hotel which tries to pressure you to see time share place.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Christopher

Room was in good condition & staff was nice.

Partner

8/10

Excellent

01 Mar 2026

Candace

I was pleasantly surprised with how nice this hotel was. It isn’t like the most updated but definitely wasn’t disappointed. Very clean and the bed was so comfy

4/10

Poor

01 Mar 2026

William

The shower was horrible, water knob didn't work properly, drained extremely slow, looked like blood on the wall and the towels were wafer thin. Only one outlet in the room that had a three-prong plug. Very outdated. I didn't even want to try the breakfast as it looked disgusting.

2/10

Poor

01 Mar 2026

Chad

Front desk staff was very nice. Price was good. That was the only thing. Very noisy area. Door to room didn’t seal properly. Tub fixtures loose. Tv connection terrible. People partying in the parking lot until 2am. Very old. Just put paint on stuff to cover up problems. Had drinks taken out of refrigerator while I was gone.

Self

8/10

Excellent

01 Mar 2026

Malek

Good stay

Family

10/10

Exceptional

28 Feb 2026

Darryl

The staff was passionate about delivering service.
The pool was gorgeous.
Breakfast was nutritious and delicious.
We stayed for two nights and loved it.

Partner

4/10

Poor

27 Feb 2026

Ambareen

Bad breakfast, asked at 9:55am they said breakfast is closed

Stayed 1 less night , did not refund anthing

Family

8/10

Excellent

27 Feb 2026

CHRISTELLE

Clean room

6/10

Pleasant

26 Feb 2026

james

Over all the room was clean but the carpet needs to be changed. Staff were courteous and professional. Breakfast was poor.

Business

8/10

Excellent

25 Feb 2026

Charles

Room clean staff helpfull

Partner

10/10

Exceptional

23 Feb 2026

Renato

yes room was clean and neat!

Business

2/10

Poor

23 Feb 2026

Cheryl

Took us a hour and a half to check in, the lobby was full and one working. She said our room wasn’t ready and couldn’t give us another one, they had to go in order. We were second at the counter. I asked to speak to a supervisor and was told he was making rounds. The next day I stopped at the counter and the same lady had a name tag on that said was supervisor. Was lied to! The room was very run down and needs much improvement. Everything was dirty about the place. The tv kept going in and out and fussy, remote didn’t work. The key to our room malfunctioned, sometimes it worked sometimes it didn’t. My recommendation would be pay a little more and get something decent. The breakfast was far from edible except for the 2 cereals they had. This should not be called the Grand hotel but the Scammed and filthy hotel. The shuttle was good but ended at 6 pm, so we had to miss the Mardi Gras parade. It needs to run a lot longer.

Partner

2/10

Poor

20 Feb 2026

Robert

Staff was fine although check in took about a half hour (2 people in line in front of me). This was a step above a motel and would've been ok for about $100 per night.

6/10

Pleasant

20 Feb 2026

robert

This is a reconditioned hotel. They have done a decent job with the rehab, but like in many of these rehabilitation projects, the devil is in the details and you can see that in the painting and the caulking, particularly in the bathrooms. There is some rust and eventually the rust will corrode inside the concrete, and they will have to tear it down or find new ways to temper temporarily rehabilitated for more use, but all in all it was a pleasant stay. The front desk took 2 mins to get me checked in.

Self

4/10

Poor

19 Feb 2026

Jamey

Stains on

2/10

Poor

19 Feb 2026

Karsten

Rust, cockroaches, terrible

4/10

Poor

19 Feb 2026

Stephane

First we learned at the check-in that we have an extra charge of 20$ per room for the breakfast and you have to accept.

The breakfast was terrible ! Cold pancake, cold eggs and cold sausage.

We found ants in our room, and they eaten the candy left on the table.

We had 2 Rooms. O

4/10

Poor

18 Feb 2026

Tyson

Long

2/10

Poor

17 Feb 2026

Kris

Our first issue when arriving was the fact that the A/C was apparently either off or not operating because of how intently hot it was inside of the lobby. We were greeted by the friendly hotel staff but weren’t made aware of any deposit that needed to be made. Surely they could’ve advertised better a heads up for hotel customers that they’d need a deposit upon arrival but nonetheless we agreed and got swiftly checked into our hotel room. When we entered the room we noticed the TV didn’t work

4/10

Poor

16 Feb 2026

Brittany

Booking website and the hotel fees did not match. The room had the sheer window curtain but was missing the blackout curtain, so we had the bright outdoor lights shining in our room all night. The TV would not just turn on, and the instructions to input a code did not work. The QR code on the TV did not work either, except taking us to a part that asked us to pay $9.99 for some plan. The \"FREE TV\" button on the remote did not do anything either. We were unable to use the TV at all. The breakfast was limited and not good. We wanted bagels or oatmeal but the only breads were assorted mini muffins (not great) and very white bread. When booking it mentioned shuttles to the Universal Theme Parks but there was only one pick up time at 8:30am and one drop off time to the hotel at 6pm. That does not allow for visiting the park the entire time it is open, or coming back to the hotel if need be, so we thought we could save money on park parking by taking the shuttle but we could not. The front desk concierge informed us that the 3rd party website we booked through was misleading, and that all the details are on their website. It defeats the purpose to book through a 3rd party site if we have to verify everything or read the fine print on another site.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Deidre

They only offered the shuttles one time a day. I never even saw it.

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

alba

Staff was very friendly and helpful.
Breakfast options were limited but taste very well.

Prior to booking a property fee was made aware. Additional fees were hidden and disclosed upon arrival such as 50$ deposit and 15$ nightly fee for parking per car.
There is a sign stating there are smoking designated areas in lobby but there were customers smoking right outside lobby door filling up the lobby and cafeteria area with the smell. Staff did not advise people to move to alternative areas.

Family_with_children

6/10

Pleasant

15 Feb 2026

leslie

Our room wasn’t as clean as it should have been.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Victor

Room smelled of must and mold. Shower water was warm, not hot. Room reservation said 2 queen beds, but they were doubles. This is a cheap, crappy hotel. I would not stay here again and would not recommend it to anyone.

Leisure Family

6/10

Pleasant

14 Feb 2026

Damion

Clean

2/10

Poor

13 Feb 2026

STEPHANIE

The rooms are very clean but very old plain and falling apart. a lot of The rooms had people living in them.
employees are wonderful

2/10

Poor

07 Feb 2026

Richard

I did not even stay one night. There was blood on the pillowcases, mold in the shower and filthy everywhere else. It was unstayable in my opinion.

2/10

Poor

06 Feb 2026

Bryan

Furniture in the room was falling apart. Not very clean. Still had urine splatter on the toilet seat. Pillows are very small and lumpy. Key card would stop working and I had to make multiple trips up and down from four floors to the office to get back in my room. Price looked reasonable but after you factor in all the fees you might as well stay at a Hilton.

Business_and_leisure Self

8/10

Excellent

06 Feb 2026

Ryan

Good staff, limited amenities. Breakfast was soso. For the price, this place was a decent value.

Leisure Family

6/10

Pleasant

26 Jan 2026

Matthew

Additional $128’s in fees charged at time of check in. Parking is not included with the room…. You have to pay for that too. Rooms are a bit dated and all metal surfaces suffered form of exposed rust… several wooden furniture items had broken ends from what appeared to be water damage. You could hear the springs in the bed any time you moved…did not even have real pillows, each bed had three 12 inch x 12inch throw pillows that you would find on a couch. None of these things were “fresh or new” damages…. When reported to front desk… simply replied with “huh…. We will ask maintenance”

Online booking images are not the true view of the hotel. Would not return nor recommend hotel without some real updates/improvements for a family stay.

However perfect for young adults on a budget spring break type trip

Business_and_leisure Family_with_children

2/10

Poor

25 Jan 2026

William

Once we got there, they tried to charge us an additional $110 for the stay when me reservation clearly stated no additional fees. We were then advised that the elevator was broken. The photos definitely didn’t match the current quality of the hotel and the staff had a very poor attitude.. Needless to say, we did not stay there.

Business

6/10

Pleasant

25 Jan 2026

Gary

The room looked as though it had been recently updated. The bed was comfortable and clean.
The breakfast isn't much, but it will do.
The rest of the property needs to be renovated, but for the price and location, it worked out fine for me.

Business Self

6/10

Pleasant

25 Jan 2026

STEPHEN

This place wants to charge you for parking. There are many many open spots. It’s not like they are tight on parking… And $22 a day in amenities, bathroom sink would only dispense very hot water could not get cooler water out of it Staff was courteous and hotel was convenient to attractions

6/10

Pleasant

25 Jan 2026

Jorge

Room was ok.

Leisure Family

4/10

Poor

23 Jan 2026

Tabitha

The add on pricing is ridiculous. The breakfst was un servable hard pancakes and we got charged to park and eat and shuttle we didnt use.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Joe

Nice place. Good neighborhood.

Leisure Partner

6/10

Pleasant

19 Jan 2026

Catherine

Check in took about 30-40 minutes and i was second in line. The system they work on must be ancient because it took forever to get anyone checked in. Also the front desk attendants didn’t manage priorities well or have any ability to manage a line of guests. Instead of prioritizing customers checking in (a very long line) the front desk staff kept allowing existing guests to cut in line to ask questions about getting change, tomorrows shuttle, and other questions that took forever for them to address while many people were standing in line still waiting to check in.

It was the most unorganized and tedious process I’ve ever been in at a hotel.

The room was clean enough. No streaming ability on the tv, just live cable and half the channels came in fuzzy.

I wouldn’t recommend this place, but you could also do worse. It really just needs better staff and an updated system for check in.

Leisure Friends

2/10

Poor

19 Jan 2026

Luzmila

We waited over an hour at 1am to check in! And the walls in the bathroom of the room we got had BM! On the walls and trim.

Leisure Family

10/10

Exceptional

18 Jan 2026

Joe

Nice room. Good neighborhood.

Leisure Partner

2/10

Poor

18 Jan 2026

Brittany

It was not at all as pictured and we had to book elsewhere. Do not recommend!!!

Leisure Family

4/10

Poor

18 Jan 2026

Nichole

Internet sucked. Had to use my hotspot just to watch tv. Had wrong remote to begin with

Partner

10/10

Exceptional

18 Jan 2026

emma

The price was super affordable and staff was really nice! They held our bags for us even after checkout which was really convenient. The location is close to theme parks and nearby restaurants.

Leisure Friends

2/10

Poor

18 Jan 2026

William

Will never stay here again. Check in was supposed to be 3pm. Did not get a room until SIX PM after coming in even earlier than 3 and was told check in was firm at 3… yeah right. So if someone checks out late and you know someone is already trying to check in why don’t you assign them another room?? Ridiculous. Also only ONE person working the desk when so many people are trying to check in. Floors were dirty, the tv had lines in through it and constantly had a static noise sounding like it was gonna blow while it was running. Beds were hard and the breakfast was completely inedible my 2 year old wouldn’t even eat it. Will NEVER stay here again.

2/10

Poor

12 Jan 2026

Brijesh

Everything.room wasnt ready until 3 am at night.breakfast wasnt good they close the breakfast at 10 even check in at night 3am.room locks keys wasnt working.spend 2and hr in line to check in snd room were not available.still no credit offer or apologize.supervisor was rude.and they charge for parking.

8/10

Excellent

09 Jan 2026

Angel

The room was clean and the staff helpful and respectful. Initially the pricing looks low, but it will go up as you will also be charged amenities which are not initially disclosed. Overall I enjoyed my stay.

Leisure Family

2/10

Poor

05 Jan 2026

Azure'De

“If you’ve ever wondered what camping indoors feels like, this hotel has you covered—literally.”
From the moment I walked in, I felt like I had stepped onto the set of a retro thriller—think Bates Motel, but with fewer thrills and more chills. The floor? Dingy and moldy. The door locks? Straight out of the 70s, and about as secure as a diary lock. Our adjoining room had two locks that didn’t work, but don’t worry—the previous guest left a chair barricade as a helpful tip.
Amenities? If you consider doll-sized soaps and shampoos luxurious, you’re in luck. Lotion? Not in this time capsule. The bathroom had its own ecosystem of mold, and the mattresses were basically cardboard with a foam disguise.
The real plot twist? Bed bugs. My daughter couldn’t sleep the first night because she was itching so badly. Turns out, she had an allergic reaction to the bites.
Bottom line: This isn’t a hotel—it’s an indoor camping experience for those on a budget and with a taste for adventure. If you’re looking for comfort, security, or cleanliness, keep scrolling.

Business_and_leisure Family

2/10

Poor

04 Jan 2026

Leslie

Let's start with the check in. There were only 2 guests infront of me and it took over 40 minutes until I was able to check in. The room was totally neglected, walls were stained, peeling, sheets were over used and balled. Lightening... There was none. Chair was stained, yuck!

Leisure Family

2/10

Poor

04 Jan 2026

Matt

30 min wait check in. No help from front desk. Extra $35 a day to park.
They never cleaned my room
Got a time share pitch.
Worst hotel of mynlife

Friends_and_family Family

2/10

Poor

03 Jan 2026

Shayne

This was the worst hotel experience I have ever had.

Check in took an extremely long time around 2 am due to unresolved issues with another guest.

After finally checking in, we were surprised by extra charges, including an amenity fee and a daily parking fee that were not clearly disclosed when I booked it.

We were assigned a fourth floor room in a separate building, only to find out the only elevator was broken. This was never mentioned by the front desk.

When we reached our room, the door would not open despite using force. The door was already dented and visibly damaged. A staff member eventually arrived, slammed into the door until it opened, and offered no explanation or apology before running back to the front desk.

Inside the room, the towels were damp, the beds were extremely uncomfortable, and the shower made loud noises. The shower door was also would not close properly.

Outside, the situation felt unsafe. A homeless man attempted to follow us from where we parked, hooting like an owl at us. I grabbed my keys and honked repeatedly to get him to leave.
We were traveling with a seven year old who was terrified.

There was also loud activity late into the night at the convenience store across the street that we could hear until around 3 am. A group was drinking on the stores sidewalk and blasting music/dancing until 3 am.

Overall, this was a stressful, uncomfortable, and unsafe stay. I strongly recommend avoiding this property.

Leisure Family

2/10

Poor

03 Jan 2026

Tiffany M

I could have overlooked the dated rooms and rusty fixtures in obvious need of repairs. However,the customer service was deplorable!!! First, It took us 45 minutes to get checked in and we were blindsided by several hidden fees. The next night, we returned to our room after a long day at the parks and had an issue with our key card not working. We went to the desk to get them re activated. There were 2 people there and one person stuggling to help several frustrated parties with multiple issues and the other doing everything in his power NOT to help her. He ignored her, went to the restroom, went outside, and shut himself in the office despite her many pleas for help. When he finally came to the desk, he was visibly annoyed. After we waited 45 minutes, he reluctantly reactivated our cards but was very rude about it. We asked for a roll of toilet paper and he rolled his eyes and replied that it wasnt his department and proceeded to dismiss us. We were understandably annoyed and wrote a negative review about our experience on Google. When we checked out the next morning (at 3AM), this same employee had the audacity to berate us for leaving a bad review (apparently he must have gotten in trouble with his supervisor). No one in the hospitality industry should be allowed to speak to customers in the manner he did!! I can't believe management would allow this type of behavior!!! HE NEEDS TO BE DISMISSED IMMEDIATELY!!! DO NOT STAY HERE!!!

Leisure Family

6/10

Pleasant

03 Jan 2026

Jean

At check in time, the rooms had not been seen by housekeeping yet, so we waited in the lobby that had approximately 8 seats. The front desk staff appeared stressed and unhappy. The room was basic, and had a board game left over from the previous people.

Friends_and_family Family

2/10

Poor

02 Jan 2026

juan

They didn't charge us extra for something we wouldn't be using, but we also had a lot of trouble getting into the room because there were no working digital keys. Because of this, we had to leave a day before our reservation was supposed to end. I tried contacting Expedia, but it was impossible.

2/10

Poor

02 Jan 2026

Austin

We’ve booked here a few times prior and will not book again after this stay. Our room door lock was literally taped on with electrical tape. Room was clean, but we got a sheet essentially to sleep with. Otherwise service was terrible. We were never provided with the WiFi, and when we called front desk we were hung up on. Didn’t even bother going to the front desk as there was always a wait of numerous people waiting hours to check in. One night, our room keys were deactivated (known by staff that this was to happen). We then went to the office, and were waiting with others who had been waiting 3 hours to check-in. We had to wait 45 minutes for a room key… 3 days into our stay. When we told the front desk lady what happened, she acted like we should’ve known this was to happen. No one told us, just like we couldn’t get any WiFi information. On the last day of our stay we tried to see what options they had for breakfast. Everything looked disgusting, burnt, or old. For the “resort fees” this property charges you’re better off booking with a nicer hotel. It may advertise $50/night but for a four day stay you’ll pay $600+ in resort and parking fees as well. Don’t stay here! We never will again!

Leisure Family

2/10

Poor

02 Jan 2026

Ben

Zero stars if I could. Locked out of room all night two nights in a row. They gave other people keys to our room and we were robbed. Theft involved. THIS PLACE NEEDS TO BE SHUT DOWN.

Leisure Family

2/10

Poor

01 Jan 2026

Debahuti

We stayed for 6 nights. Not one day the house keeping came to clean the bathrooms or make the bed. Inspite of repeated requests they did nothing. 'After repeated requests they gave us 2 towels on the 28th.

Family

2/10

Poor

01 Jan 2026

Kensky

Took hours to get my room

Self

2/10

Poor

01 Jan 2026

Joshua

Have keys that work. i didn’t stay here. the rooms weren’t ready (it was 9pm when i arrived). nobody’s key card worked. they had one person at the front desk and she was awesome. they had to have a maintenance guy re program key cards.

listen i waited in that lobby for close to an hour before i was told pretty much there are no rooms and this place is a disaster. i need my money back. embarrassing. I called expedia last night to get my money back with no success. if i don’t get my money back we will have problems.

4/10

Poor

31 Dec 2025

Patrick

We stayed 5 nights and our room was only regreshed once, and only one new towel was provided. We had to ask for towels. Breakfasts were gross...rubber sausage, plastic eggs, cold pancakes, no plates, broken microwaves....would not recommend this hotel.

Friends_and_family Friends

2/10

Poor

31 Dec 2025

Jessica

The lights went out in the hotel room until about 4pm in the afternoon. The maitenece man took the switches odf the wall and left the exposed wires for hrs. I then tried to take a nap and he was in and out of the room for hrs until it was fixed. The front desk didnt care. The bathroom door was dirty and didnt close as well as the bathroom itself. Theunevexouldnt xlos

2/10

Poor

31 Dec 2025

Marilyn

Roaches
Dirty
Horrible smell

2/10

Poor

30 Dec 2025

Shannon

Nothing more than a road side travel
Lodge. You pay the Expedia fees and think that’s all you have to pay, but when you get to the hotel, they charge you $35-$55 extra. Even though you’ve already paid! Expedia needs to remove this hotel from their listings. Not to mention, we were sleeping a little after midnight, and an employee busted into our room without knocking.

Leisure Family

10/10

Exceptional

29 Dec 2025

Paulina

Our stay was great! Room and amenities were clean, staff was helpful and overall a pretty comfortable

Family

4/10

Poor

29 Dec 2025

Luis

Yes it was a little downgraded for the price they charge. A lot of fixing needs to be done. Building needs to be painted. They charge $15 per day for parking which I thought was ridiculous because they have signed saying park at your own risk. No security watching our cars so why pay that fee. And the resort fee is also ridiculous they don’t offer any amenities. Breakfast was cold and food was over cooked. Won’t stay here again. The only reason why I booked there because it was what I found after our other hotel over booked us and we had to find whatever was available at 7:00 in the evening.

Leisure Family

6/10

Pleasant

29 Dec 2025

Denise

Check in was not smooth…room keys didn’t work and elevators smelled like marijuana…people were smoking outside the rooms so it smelled like cigarettes as well

Friends_and_family Family

4/10

Poor

28 Dec 2025

Stephanie

The breakfast options sucked, like 2-3 options and wayyy too many people! Had to pay an extra 15$ for parking and 20$ for amenities that we didn’t even use plus the subpar breakfast. The rooms were nice though, that’s chill.

Leisure Partner

8/10

Excellent

18 Dec 2025

Mercy

Very nice, but it’s necessary chance the door the bathroom because don’t close

Friends_and_family Family

2/10

Poor

11 Dec 2025

Alyssa

The room was nasty. We walked into the room and immediately left and checked out due to the room being visibly dirty, the lamp shade had what looked to be mold on it and the floors were covered in filth. I’ve been fighting with getting a refund for days, we checked out of the hotel minutes after checking in and are having the hardest time getting refunded.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2025

Nermi

Good location, friendly and efficient staff. Would definitely stay again

10/10

Exceptional

10 Dec 2025

Tamar

I was kinda worried at first if it would be a good hotel but I stand corrected... It was pretty good/ decent hotel. We only stayed for a day! For what is worth.. It was a pretty decent hotel and great location for stuff near by! 7 out of 10. Front desk Linda (I believe that was her name) was very kind and sweet while checking in! Would definitely book again. Breakfast was pretty good too!

Leisure Friends

2/10

Poor

09 Dec 2025

Steven

The hotel looked sketchy upon arrival. Since it was non refundable stated anyway. There were dead bugs on the floor in the room. Pretty sure one of them was a bed bug. I have a large bite on my back that is now infected. It’s either a spider bite or a bed bug bite. Waiting on the doctor toll look at it. The bed was also very uncomfortable.

Self

2/10

Poor

09 Dec 2025

Kimberly

This hotel is old and rundown. DO NOT BELIEVE THE PICS ONLINE. There was black mold at the base of the bathroom door. Mildew on the lampshades also. Needs new room doors. And they charged me for parking when Hotels.com advertises as parking included. They also charge for early checkin and have the AUDACITY to charge a resort fee. This place is NOT a resort. Front desk “supervisor” Lorna was very unfriendly and borderline rude. Would never stay again.

Self

8/10

Excellent

08 Dec 2025

Austin

The room was fairly clean, with some stains under the sink, and in the bathroom. The beds in my opinion were quite comfortable, however my wife (who has scoliosis) found them to be too soft. We found a dead roach by the toilet when we got there and i flushed it, it's Florida it is what it is. The one thing that really bothered me was check was at 11 a.m. and housekeeping came pounding on our door at 10:10. Before i was even able to make it to the door from the shower they were trying to open it! Thankfully the latch was latched.

Partner

2/10

Poor

07 Dec 2025

Donna

Room looked old, bathroom smelt musty, like mildew.
Was placed way arpund back of building which was terrible thefe is no noise police around and its very loud with people running around late at night into morning with no respect or care for other people plying loud boombox music in front of your door while shouting and acting silly and drunk.
Room next door had someone constantly throwing up and room above me have very loud music playing and they kept moving the furniture. My first and last stay here never again.
I never slept and left exhausted.
I wouldnt recommend anyone to go here not to mention when i did go to try to get the continental breakfast there was no bagels and the food burnt. and the pancakes were dry horrible.

Leisure Family_with_children

2/10

Poor

07 Dec 2025

Nicole

Staff was horrible she gave me someone else’s reservation and I caught it. Rooms were humid and horrible. Customer service is lacking. Worst hotel I have ever stayed in. Do not come here

10/10

Exceptional

07 Dec 2025

Luis F

The room was clean, good breakfast and gym 24 hours.

Friends_and_family Friends

10/10

Exceptional

06 Dec 2025

Maria L

The young man who checked us in was very helpful. The room was clean and everything up to standards.

Leisure Family

6/10

Pleasant

06 Dec 2025

Gary

The room needs fresh update, paint, texture. Room has a slight odor. Shower fixtures were loose in need of repair. Over-all stay was ok.

Business Family

2/10

Poor

06 Dec 2025

Linda

Staff is nice but there was a roach in our room.

6/10

Pleasant

06 Dec 2025

Donald

Check in was an hour long process due to long line and one clerk, who stated this is normal. Then paid extra fees, a parking fee, and taxes on top of the online price. Who charges their guests to use their parking lot? Get to the room and the door won’t open, we had a room with an upward rotating door handle? Maintenance stated this had been an ongoing unresolved issue. I didn’t see a single elevator without an out of order sign taped to it. Room was 7/10, clean with good ac, hot water and towels. Joinng room door did not have a deadbolt to secure it. The sound of sirens and loud exhausts offered a wonderful melody throughout all hours of the night. Most likely won’t return.

Leisure Family

10/10

Exceptional

02 Dec 2025

Javier

Clean good staff

Business_and_leisure Family

2/10

Poor

28 Nov 2025

Yarays

The room wasn’t clean, tv did not work and the AC made an horrible noise all night

10/10

Exceptional

26 Nov 2025

Daniel

Amazing everything

6/10

Pleasant

25 Nov 2025

Teaousha

Rooms was ok, towels was limited to 1 per person, blankets or washcloths not available

Business_and_leisure Family

2/10

Poor

21 Nov 2025

Edith

I had a terrible experience at this hotel. I waited in line for over 30 minutes just to check in, and when I finally got to my room, it had a very strong and horrible smell. It was so bad that I immediately checked out and didn’t even stay. Completely disappointing and not worth the time or money.

2/10

Poor

20 Nov 2025

Alexander

Staff was great, but right before I was to go to bed I saw a huge cockroach and had to kill it. I couldn’t reach the desk afterwards but I chalked it up to i

Self

8/10

Excellent

19 Nov 2025

lindsey

Hotel itself was good. Great location to everything. Breakfast was inedible even when getting there as soon as it started. Pancakes were hard as rocks and sausage was still cold in the middle. Apple and orange juice had a weird chemical taste

Partner

10/10

Exceptional

19 Nov 2025

Aniay

It was pretty clean and comfortable. I reserved one night because I stayed one more night in FL and I walked to International Dr, was like 15 minutes walking so it is walkable.

The hotel was pretty good

10/10

Exceptional

18 Nov 2025

Marie Paz

Absolutely a nice hotel to stay! The room was very clean,

Business Self

2/10

Poor

18 Nov 2025

Michael

Room was dirty, smelled of mildew and mold and had roaches. We wrote off the loss and found different accommodations

10/10

Exceptional

17 Nov 2025

Leydy

Todo bien

6/10

Pleasant

14 Nov 2025

Kim

Needs to be updated. Artwork was a singular in framed poster. Box spring cover had a cigarette burn. Breakfast was ok.

Leisure Family

10/10

Exceptional

13 Nov 2025

ronaldo

Rooms were pretty nice no issue on cleanliness! I was able to check in 2 hrs early. The pool was so nice but didn’t get to use it and breakfast was always stocked.

Leisure Friends

10/10

Exceptional

12 Nov 2025

Erin

Great room, staff and amenities. Breakfast was amazing.

Leisure Friends