Name: Grand Hotel Orlando at Universal Blvd
Address: 7825 Universal Boulevard, Orlando, 32819, US

Grand Hotel Orlando at Universal Blvd

Orlando Area - Florida - FL · United States

7825 Universal BoulevardView location

100 reviews shown

10/10

Exceptional

19 Jul 2026

Remi

Buen servicio

Family_with_children

10/10

Exceptional

18 Jul 2026

Emilly

Good

Self

10/10

Exceptional

18 Jul 2026

Jose

Very
pleasant sounding. Well train staff.

Family

10/10

Exceptional

13 Jul 2026

Patricia

Clean Room

Partner

6/10

Pleasant

12 Jul 2026

Eddy

N/A

Family_with_children

4/10

Poor

08 Jul 2026

Caroline

Blood stains on the mattress cover, other stains on the sheets. Dead roach on the floor. Just gross!

Self

10/10

Exceptional

06 Jul 2026

David

As usual I stay here 2 to 3 times a year and as last visit wasn't any different. Great service and transportation . My daughter Mia and I call it our vacation home. 😆

Friends_and_family Family

4/10

Poor

05 Jul 2026

Troy

Misleading pricing. Misleading advertising. Breakfast is supposed to be included, but it’s covered by a $20 fee. Parking costs another $15.

2/10

Poor

29 Jun 2026

Jatanya

Breakfast was awful, rooms were rusty and old, pillows were small, sheets were damp.

Friends

4/10

Poor

23 Jun 2026

Ramses

Las instalaciones son viejas y los cuartos están sucios y demasiado húmedos el piso siempre está mojado, el desayuno pésimo, el personal nada agradable y dos días no limpiaron la habitación, la explicación fue que la persona que le tocaba la habitación no fue a trabajar, cero recomendable, mejor pagar un poco más y estar en un mejor hotel, el ahorro no vale la pena.

Family_with_children

2/10

Poor

22 Jun 2026

Francisco

I recently stayed at this hotel, and I cannot recommend it to anyone. My experience was completely disappointing.

First of all, the breakfast was terrible. The food was cold, the coffee was weak, and there were no fresh options available. It was a complete waste of money.

Secondly, the rooms were extremely damp. The humidity was unbearable, and my belongings were soaked. I had to spend a lot of time drying everything out, and it was very frustrating.

Thirdly, the bathrooms were always wet. It was like a never-ending cycle of water leaking from the ceiling and walls. I had to deal with standing in the shower for hours trying to dry off.

Fourthly, the pool was dirty and unhygienic. It was filled with debris. I was shocked to see such a poor condition.

I contacted customer service, and they promised to improve the situation. However, I have yet to see any changes,

Self

8/10

Excellent

15 Jun 2026

Tinpaul

Good

8/10

Excellent

08 Jun 2026

Yulissa

—

Friends

10/10

Exceptional

07 Jun 2026

Ivonne

We had a great stay! Will come back

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

Mark

It was good. Clean rooms

Self

6/10

Pleasant

30 May 2026

ROSANNA

El hotel es sencillo. El personal super educado y servicial, el desayuno continental bien básico. La habitación limpia, pero las instalaciones del hotel están deterioradas en muchas áreas. Lo que No me gusto, al llegar toda la recepción olía a desinfectante, y si andabas por los pasillos o area de piscina el olor a marihuana era insoportable, sé que son los huespedes y escapa de las manos del hotel, pero hospedarse en un hotel y no disfrutar tu estadía, no es un lugar al que quieras regresar. Aparte, te cobran hasta el estacionamiento, entre otros.

Friends_and_family Family

2/10

Poor

25 May 2026

Daniel

Pool

4/10

Poor

25 May 2026

Spencer

Had 3 rooms… all were humid and 1 smelled like pee. Would wake up and everything would be damp. The dehumidifiers in the room did nothing. And had issues opening the door. All 3 rooms were a bit jammed so it took some force to open the door.
Decent price, decent breakfast, and close to the parks and restaurants is the only good thing I can say about this property.

Friends_and_family Friends

4/10

Poor

19 May 2026

Samantha

Lady that checked me in wasn’t helpful or friendly. Didn’t really listen carefully to me. I have heart problems and wearing a heart vest and she definitely wasn’t empathetic at all. She placed me in the third for as I asked her if I could be lover floor due to my heart problems

Family

10/10

Exceptional

18 May 2026

Anthony

Nice

4/10

Poor

17 May 2026

joel

Pool closed no amenities. Cheap is cheap

Self

10/10

Exceptional

14 May 2026

Falon

We had a wonderful, first time staying here. The property and rooms were clean. The staff were nice and helpful. It was a great, quiet stay. And the location of the hotel is perfect.

Partner

8/10

Excellent

13 May 2026

sileciah

I slept in a 2 queen bedroom the beds were comfortable and clean bathroom was clean the table , night stand & tv stand were clean even the fridge! The AC was okay more attention needs to be paid to the corners and windowsill! There’s no bug unless they came in from outside (I had my door open ) pool area was nice staff was nice breakfast was okay location was great for the price I’d stay again and my honest rating is a 6/10

Self

10/10

Exceptional

11 May 2026

Gary

Everything was good

Friends

6/10

Pleasant

08 May 2026

Ines

The property was a bit old the walls in the bathroom needed painting and vents needed to be replaced. The shower would go everywhere wetting the floor. I guess for the cost it was ok.

Family_with_children

4/10

Poor

26 Apr 2026

Giovanni

The Hotel was ok but did have some issues with my room so had to get switch to another room the lobby was always packed with customers so you could barley talk to anyone about your concerns but the worst part was the charging for parking $15 fee which I thought to you was a complete slap in the face how you have to pay for parking and they still charge you for a deposit also and on top of the parking fee they included a service fee with that which came to like $36 dollars charge to your card and separate transaction for your deposit thought that was ridiculous so with that being said I told myself I would never stay at the Hotel ever again so beware of that before you book!

Self

8/10

Excellent

20 Apr 2026

Ashley

Loved everything about this hotel! The breakfast wasn’t bad but I wish there was a little more of a selection. That’s literally the only semi complaint/suggestion.

Family_with_children

2/10

Poor

18 Apr 2026

Kameron

Wasn’t clean at all, the door barely worked, pictures very misleading

Partner

8/10

Excellent

13 Apr 2026

Joshua

Room was exactly as expected and it did what it needed to do. Towels were missing on first night, but I assume that was a simple mistake. The shuttle to the parks was 10 minutes late in the morning and in my opinion is scheduled too late for optimizing a park visit, especially considering it stops at other resorts along the way. The return time is also really early when it comes to maximising park time

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Chasity

Nice value hotel located close to universal properties. Check in and check out was easy, staff were helpful to the process. They provide papers for information about the shuttles if you wish to use them, if not Ubers are relatively fast and cheap to the parks. Nice size pool available, and long hours for it. Good amount of restaurants located nearby, as well as convenience stores ( ex: Walgreens). Would stay again.

Partner

10/10

Exceptional

01 Apr 2026

Helen

Very helpful with my daughters when I unexpectedly was admitted to hospital on 3/26/26 and they let my daughters have my room for that and held my belongings until my daughters could get things arranged. Very much appreciated the care and concern!

Self

10/10

Exceptional

30 Mar 2026

David

Very great stay as always. Staff is AAAA++++

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Janice

safe place and staff was friendly and the room was very clean

Partner

4/10

Poor

29 Mar 2026

Brittney

My room was clean for the most part. The TV picture was terrible, the remote didn’t work, I had to slide a chair in front the side door where you could walk into the next room because it wouldn’t lock. The staff isn’t friendly at all. No customer service.

Partner

10/10

Exceptional

28 Mar 2026

Jackeline

Clean room, great staf and hot breakfast.

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Vanessa

Basic hotel

10/10

Exceptional

24 Mar 2026

Todd

Didn't use the pool but it looked very nice.

Family_with_children

2/10

Poor

24 Mar 2026

Emmalyn

Not staying there again.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Kayla

It was an overall decent stay for what we needed, however, be advised expedia says no hidden fees. BUT there is more to pay, a deposit and parking fees. Which the hotel emails you and tells you all that. Also, note ask for extra towels. Our room only had enough for one person and there was 2 of us staying.....so ask for extra towels right off. If you ask me if i would stay there again, the answer is simply no. The bed was super hard, but it was enough for us this trip. Also, laundry room only had one washer and one dryer working and no change machines. AND the tv was in spanish and didnt work for us lol

Partner

4/10

Poor

22 Mar 2026

Madeleine

Ok cheap hotel to stay close to parks

Self

10/10

Exceptional

21 Mar 2026

Cirilo Albert

I love it

4/10

Poor

21 Mar 2026

Jenine

Black mold, dirty vents in bathroom, stopper to sink didn’t work, rust stains on bathroom ceiling, tv with minimal channels, no microwave in room, check in and check out was too long

Friends_and_family Family

2/10

Poor

17 Mar 2026

Daniel

Horrible!!!! Horrible!!!! Took an hour and some change to check in since no one there knows what they are doing, then was told i needed to pay more than what was on the reservation due amount, had no choice but to pay since it was already midnight! Save yourself the trouble stay somewhere else!

Partner

2/10

Poor

16 Mar 2026

Brian

Worst hotel rooms ever. Dirty everywhere and we had to kill 2 huge cockroaches. It was disgusting

Friends_and_family Family

4/10

Poor

16 Mar 2026

Sarah

Room was very dated and limited on outlets so we could not use our CPAPs. Our room was on the 3rd floor on the side where the elevator was broken so we were told to go up the elevator on the opposite side of the building and walk all the way around, the stairs was a better option. The air filters must be dirty because after one night I woke up with a sore throat that progressed to an upper respiratory infection. It was okay, but would not stay there again.

Partner

4/10

Poor

16 Mar 2026

Freddy

Dirty

Friends

2/10

Poor

10 Mar 2026

Adrian

Trash! Hidden fees!

6/10

Pleasant

07 Mar 2026

Greg

I mainly booked this hotel to go to Disney, but the shuttle wasn't for the other parks and didnt leave enough time to use. The beds were alright, rooms need more cleaning and fix some lights. Its good for a cheap night stay, but not worth it unless you are going to Universal. The staff was very helpful and nice.

Partner

4/10

Poor

06 Mar 2026

Thomas

Two star at best. Would not think of staying again.

Family

6/10

Pleasant

04 Mar 2026

Robert

Nice clean room, but needs to be updated more. My AC was clicking so had to shut it off. Otherwise a 3 star.

2/10

Poor

02 Mar 2026

Saniyah

Horrible stay

Partner

6/10

Pleasant

02 Mar 2026

Angie

The room is good is clean. But the parking and the fee is expensive.

2/10

Poor

01 Mar 2026

Kelsey

Listing was incorrect. I booked the double room, pictures on hotels.com showed king and two queen beds. Upon arriving to hotel, they told me a double room is two queen beds. I then had to pay extra to upgrade room to suite. Upon arriving to the room, we found a condom on floor under the sofa bed. The hotel moved us to another room. The carpets we’re disgusting, I had taken a shower and had clean feet. I walked around the room and before getting in bed, I noticed that the bottom of my feet were black from the dirty carpet. In taking luggage to car in morning, there was empty vodka bottle laying behind my car in addition to other trash. They give you parking voucher but make you get it validated at guest services in hotel which tries to pressure you to see time share place.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Christopher

Room was in good condition & staff was nice.

Partner

8/10

Excellent

01 Mar 2026

Candace

I was pleasantly surprised with how nice this hotel was. It isn’t like the most updated but definitely wasn’t disappointed. Very clean and the bed was so comfy

4/10

Poor

01 Mar 2026

William

The shower was horrible, water knob didn't work properly, drained extremely slow, looked like blood on the wall and the towels were wafer thin. Only one outlet in the room that had a three-prong plug. Very outdated. I didn't even want to try the breakfast as it looked disgusting.

2/10

Poor

01 Mar 2026

Chad

Front desk staff was very nice. Price was good. That was the only thing. Very noisy area. Door to room didn’t seal properly. Tub fixtures loose. Tv connection terrible. People partying in the parking lot until 2am. Very old. Just put paint on stuff to cover up problems. Had drinks taken out of refrigerator while I was gone.

Self

8/10

Excellent

01 Mar 2026

Malek

Good stay

Family

10/10

Exceptional

28 Feb 2026

Darryl

The staff was passionate about delivering service.
The pool was gorgeous.
Breakfast was nutritious and delicious.
We stayed for two nights and loved it.

Partner

4/10

Poor

27 Feb 2026

Ambareen

Bad breakfast, asked at 9:55am they said breakfast is closed

Stayed 1 less night , did not refund anthing

Family

8/10

Excellent

27 Feb 2026

CHRISTELLE

Clean room

6/10

Pleasant

26 Feb 2026

james

Over all the room was clean but the carpet needs to be changed. Staff were courteous and professional. Breakfast was poor.

Business

8/10

Excellent

25 Feb 2026

Charles

Room clean staff helpfull

Partner

10/10

Exceptional

23 Feb 2026

Renato

yes room was clean and neat!

Business

2/10

Poor

23 Feb 2026

Cheryl

Took us a hour and a half to check in, the lobby was full and one working. She said our room wasn’t ready and couldn’t give us another one, they had to go in order. We were second at the counter. I asked to speak to a supervisor and was told he was making rounds. The next day I stopped at the counter and the same lady had a name tag on that said was supervisor. Was lied to! The room was very run down and needs much improvement. Everything was dirty about the place. The tv kept going in and out and fussy, remote didn’t work. The key to our room malfunctioned, sometimes it worked sometimes it didn’t. My recommendation would be pay a little more and get something decent. The breakfast was far from edible except for the 2 cereals they had. This should not be called the Grand hotel but the Scammed and filthy hotel. The shuttle was good but ended at 6 pm, so we had to miss the Mardi Gras parade. It needs to run a lot longer.

Partner

2/10

Poor

20 Feb 2026

Robert

Staff was fine although check in took about a half hour (2 people in line in front of me). This was a step above a motel and would've been ok for about $100 per night.

6/10

Pleasant

20 Feb 2026

robert

This is a reconditioned hotel. They have done a decent job with the rehab, but like in many of these rehabilitation projects, the devil is in the details and you can see that in the painting and the caulking, particularly in the bathrooms. There is some rust and eventually the rust will corrode inside the concrete, and they will have to tear it down or find new ways to temper temporarily rehabilitated for more use, but all in all it was a pleasant stay. The front desk took 2 mins to get me checked in.

Self

4/10

Poor

19 Feb 2026

Jamey

Stains on

2/10

Poor

19 Feb 2026

Karsten

Rust, cockroaches, terrible

4/10

Poor

19 Feb 2026

Stephane

First we learned at the check-in that we have an extra charge of 20$ per room for the breakfast and you have to accept.

The breakfast was terrible ! Cold pancake, cold eggs and cold sausage.

We found ants in our room, and they eaten the candy left on the table.

We had 2 Rooms. O

4/10

Poor

18 Feb 2026

Tyson

Long

2/10

Poor

17 Feb 2026

Kris

Our first issue when arriving was the fact that the A/C was apparently either off or not operating because of how intently hot it was inside of the lobby. We were greeted by the friendly hotel staff but weren’t made aware of any deposit that needed to be made. Surely they could’ve advertised better a heads up for hotel customers that they’d need a deposit upon arrival but nonetheless we agreed and got swiftly checked into our hotel room. When we entered the room we noticed the TV didn’t work

4/10

Poor

16 Feb 2026

Brittany

Booking website and the hotel fees did not match. The room had the sheer window curtain but was missing the blackout curtain, so we had the bright outdoor lights shining in our room all night. The TV would not just turn on, and the instructions to input a code did not work. The QR code on the TV did not work either, except taking us to a part that asked us to pay $9.99 for some plan. The \"FREE TV\" button on the remote did not do anything either. We were unable to use the TV at all. The breakfast was limited and not good. We wanted bagels or oatmeal but the only breads were assorted mini muffins (not great) and very white bread. When booking it mentioned shuttles to the Universal Theme Parks but there was only one pick up time at 8:30am and one drop off time to the hotel at 6pm. That does not allow for visiting the park the entire time it is open, or coming back to the hotel if need be, so we thought we could save money on park parking by taking the shuttle but we could not. The front desk concierge informed us that the 3rd party website we booked through was misleading, and that all the details are on their website. It defeats the purpose to book through a 3rd party site if we have to verify everything or read the fine print on another site.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Deidre

They only offered the shuttles one time a day. I never even saw it.

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

alba

Staff was very friendly and helpful.
Breakfast options were limited but taste very well.

Prior to booking a property fee was made aware. Additional fees were hidden and disclosed upon arrival such as 50$ deposit and 15$ nightly fee for parking per car.
There is a sign stating there are smoking designated areas in lobby but there were customers smoking right outside lobby door filling up the lobby and cafeteria area with the smell. Staff did not advise people to move to alternative areas.

Family_with_children

6/10

Pleasant

15 Feb 2026

leslie

Our room wasn’t as clean as it should have been.

Friends_and_family Family

4/10

Poor

15 Feb 2026

Victor

Room smelled of must and mold. Shower water was warm, not hot. Room reservation said 2 queen beds, but they were doubles. This is a cheap, crappy hotel. I would not stay here again and would not recommend it to anyone.

Leisure Family

6/10

Pleasant

14 Feb 2026

Damion

Clean

2/10

Poor

13 Feb 2026

STEPHANIE

The rooms are very clean but very old plain and falling apart. a lot of The rooms had people living in them.
employees are wonderful

2/10

Poor

07 Feb 2026

Richard

I did not even stay one night. There was blood on the pillowcases, mold in the shower and filthy everywhere else. It was unstayable in my opinion.

2/10

Poor

06 Feb 2026

Bryan

Furniture in the room was falling apart. Not very clean. Still had urine splatter on the toilet seat. Pillows are very small and lumpy. Key card would stop working and I had to make multiple trips up and down from four floors to the office to get back in my room. Price looked reasonable but after you factor in all the fees you might as well stay at a Hilton.

Business_and_leisure Self

8/10

Excellent

06 Feb 2026

Ryan

Good staff, limited amenities. Breakfast was soso. For the price, this place was a decent value.

Leisure Family

6/10

Pleasant

26 Jan 2026

Matthew

Additional $128’s in fees charged at time of check in. Parking is not included with the room…. You have to pay for that too. Rooms are a bit dated and all metal surfaces suffered form of exposed rust… several wooden furniture items had broken ends from what appeared to be water damage. You could hear the springs in the bed any time you moved…did not even have real pillows, each bed had three 12 inch x 12inch throw pillows that you would find on a couch. None of these things were “fresh or new” damages…. When reported to front desk… simply replied with “huh…. We will ask maintenance”

Online booking images are not the true view of the hotel. Would not return nor recommend hotel without some real updates/improvements for a family stay.

However perfect for young adults on a budget spring break type trip

Business_and_leisure Family_with_children

2/10

Poor

25 Jan 2026

William

Once we got there, they tried to charge us an additional $110 for the stay when me reservation clearly stated no additional fees. We were then advised that the elevator was broken. The photos definitely didn’t match the current quality of the hotel and the staff had a very poor attitude.. Needless to say, we did not stay there.

Business

6/10

Pleasant

25 Jan 2026

Gary

The room looked as though it had been recently updated. The bed was comfortable and clean.
The breakfast isn't much, but it will do.
The rest of the property needs to be renovated, but for the price and location, it worked out fine for me.

Business Self

6/10

Pleasant

25 Jan 2026

STEPHEN

This place wants to charge you for parking. There are many many open spots. It’s not like they are tight on parking… And $22 a day in amenities, bathroom sink would only dispense very hot water could not get cooler water out of it Staff was courteous and hotel was convenient to attractions

6/10

Pleasant

25 Jan 2026

Jorge

Room was ok.

Leisure Family

4/10

Poor

23 Jan 2026

Tabitha

The add on pricing is ridiculous. The breakfst was un servable hard pancakes and we got charged to park and eat and shuttle we didnt use.

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Joe

Nice place. Good neighborhood.

Leisure Partner

6/10

Pleasant

19 Jan 2026

Catherine

Check in took about 30-40 minutes and i was second in line. The system they work on must be ancient because it took forever to get anyone checked in. Also the front desk attendants didn’t manage priorities well or have any ability to manage a line of guests. Instead of prioritizing customers checking in (a very long line) the front desk staff kept allowing existing guests to cut in line to ask questions about getting change, tomorrows shuttle, and other questions that took forever for them to address while many people were standing in line still waiting to check in.

It was the most unorganized and tedious process I’ve ever been in at a hotel.

The room was clean enough. No streaming ability on the tv, just live cable and half the channels came in fuzzy.

I wouldn’t recommend this place, but you could also do worse. It really just needs better staff and an updated system for check in.

Leisure Friends

2/10

Poor

19 Jan 2026

Luzmila

We waited over an hour at 1am to check in! And the walls in the bathroom of the room we got had BM! On the walls and trim.

Leisure Family

10/10

Exceptional

18 Jan 2026

Joe

Nice room. Good neighborhood.

Leisure Partner

2/10

Poor

18 Jan 2026

Brittany

It was not at all as pictured and we had to book elsewhere. Do not recommend!!!

Leisure Family

4/10

Poor

18 Jan 2026

Nichole

Internet sucked. Had to use my hotspot just to watch tv. Had wrong remote to begin with

Partner

10/10

Exceptional

18 Jan 2026

emma

The price was super affordable and staff was really nice! They held our bags for us even after checkout which was really convenient. The location is close to theme parks and nearby restaurants.

Leisure Friends

2/10

Poor

18 Jan 2026

William

Will never stay here again. Check in was supposed to be 3pm. Did not get a room until SIX PM after coming in even earlier than 3 and was told check in was firm at 3… yeah right. So if someone checks out late and you know someone is already trying to check in why don’t you assign them another room?? Ridiculous. Also only ONE person working the desk when so many people are trying to check in. Floors were dirty, the tv had lines in through it and constantly had a static noise sounding like it was gonna blow while it was running. Beds were hard and the breakfast was completely inedible my 2 year old wouldn’t even eat it. Will NEVER stay here again.

2/10

Poor

12 Jan 2026

Brijesh

Everything.room wasnt ready until 3 am at night.breakfast wasnt good they close the breakfast at 10 even check in at night 3am.room locks keys wasnt working.spend 2and hr in line to check in snd room were not available.still no credit offer or apologize.supervisor was rude.and they charge for parking.

8/10

Excellent

09 Jan 2026

Angel

The room was clean and the staff helpful and respectful. Initially the pricing looks low, but it will go up as you will also be charged amenities which are not initially disclosed. Overall I enjoyed my stay.

Leisure Family

2/10

Poor

05 Jan 2026

Azure'De

“If you’ve ever wondered what camping indoors feels like, this hotel has you covered—literally.”
From the moment I walked in, I felt like I had stepped onto the set of a retro thriller—think Bates Motel, but with fewer thrills and more chills. The floor? Dingy and moldy. The door locks? Straight out of the 70s, and about as secure as a diary lock. Our adjoining room had two locks that didn’t work, but don’t worry—the previous guest left a chair barricade as a helpful tip.
Amenities? If you consider doll-sized soaps and shampoos luxurious, you’re in luck. Lotion? Not in this time capsule. The bathroom had its own ecosystem of mold, and the mattresses were basically cardboard with a foam disguise.
The real plot twist? Bed bugs. My daughter couldn’t sleep the first night because she was itching so badly. Turns out, she had an allergic reaction to the bites.
Bottom line: This isn’t a hotel—it’s an indoor camping experience for those on a budget and with a taste for adventure. If you’re looking for comfort, security, or cleanliness, keep scrolling.

Business_and_leisure Family

2/10

Poor

04 Jan 2026

Leslie

Let's start with the check in. There were only 2 guests infront of me and it took over 40 minutes until I was able to check in. The room was totally neglected, walls were stained, peeling, sheets were over used and balled. Lightening... There was none. Chair was stained, yuck!

Leisure Family